Draft PWS for Laundry and BLDG 6004 Cleaning Services SS 03Nov2025.pdf

Ver. October 2022

PERFORMANCE WORK STATEMENT (PWS)

FOR

Laundry and Cleaning Services (11June2025)

1.0 General:

1.1 Scope: This is a non-personal services Contract. The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished Property, to perform laundry and cleaning services, as defined in this PWS.

1.1.1 Objectives: To provide full-service laundry and cleaning services on an on-call basis for D, CO, 223rd RTI, Regional Training Site – Maintenance (RTS-M).

1.2 Background: PWS defines the requirements for a laundry service to be provided to D Co, 223rd RTI (RTS-M). The requirement for laundry services, specifically within a schoolhouse setting on a military facility focused on linen. Contractor shall also provide cleaning services for one building. The goal of this service is to provide hygienically clean linen consistently meeting or exceeding customer expectations. Service shall be performed IAW but not limited to Healthcare Laundry Accreditation Council (HLAC) standards, cleaning techniques and procedures based on guidelines by the Centers for Disease Control (CDC), Occupational Safety and Health Administration (OSHA), and other applicable Government agencies

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and 4 Base Years of 12-month option years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services at Camp Roberts, CA between the hours of 0800-1600 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings.

1.4.1.1 The Government does not permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance.

Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation, including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall always carry proper identification with them and be subject to such checks as may be deemed necessary.

The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays.

The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day

1.4.2.6 Independence Day

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award.

After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance

Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1.5.1 Failure to comply with these requirements may result in withholding of final payment.

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.6 Physical Security The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5.

The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced.

The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at

FAR 22.17.

1.4.15 Phase In / Phase Out Periods To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 30 days phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager COR Contracting Officer Representative DA Department of the Army DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense DSCA Defense Counterintelligence and Security Agency FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IAW In Accordance With KO Contracting Officer NGB National Guard Bureau OCI Organizational Conflict of Interest

PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SCR Service Contract Reporting SSN Social Security Number

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract: NONE.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E)

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements.

5.1 General. The contractor shall provide laundry and cleaning services. Linen will be picked up from BLDG 6428, 6004, 6108, and 6109 within 1 day of COR notification.

Building 6004 shall be cleaned within 48 hours upon COR notification The Contractor shall provide courteous and responsive customer service, addressing customer inquiries and concerns promptly and professionally. The Contractor shall respond to all inquiries within two hours of receipt.

5.1.1. Requirements for Laundry. The Contractor shall provide full-service laundry processing, including but not limited to:

5.1.1.1. Collection/Pick up: Collection of laundry from designated locations according to a pre-arranged schedule.

5.1.1.2. Sorting: Separation of laundry items by color, fabric type, and washing instructions.

5.1.1.3. Washing: Washing laundry items using appropriate detergents, water temperatures, and wash cycles based on fabric care labels.

5.1.1.4. Drying: Drying laundry items using appropriate dryer settings based on fabric care labels.

Zaharopoulos, Elizabeth W CIV NG CAARNG (USA) Giving the linen sets to the KTR to clean does not meet the definition of True GFP. True GFP is when we give the KTR something (think a laptop for simplicity sake) and we require them to sign for it and put it on their hand reciept. We are not doing that here. Therefore, No GFP.

Nunez, Viviana E SFC USARMY NG CAARNG (USA) Ahhh ok, thank you

5.1.1.5. Folding: Folding laundry items neatly and consistently.

5.1.1.6. Packaging: Packaging clean laundry in a clean, presentable manner (e.g., plastic bags, reusable laundry bags).

5.1.1.7. Delivery/Return: Returning clean laundry to the customer/designated location according to the agreed-upon schedule.

Lost/Damaged Item Handling: Procedure for handling lost or damaged items (see Section 5.4

5.2. A Linen Set will consist of the following (approximate 12 lbs):

1 – Flat Sheet 1 – Fitted Sheet 2 – Pillowcases 1 – Bed Spread 1 – Mattress Pad (fitted or non-fitted 1 - Blanket

5.2.1. Industry standard for Linen Laundry Service.

5.2.1.1. Cleanliness: All laundry items shall be thoroughly cleaned, free of visible stains and odor-free. All laundry items shall be inspected and stain pre-treatment applied on an as-needed basis.

5.2.1.2. Fabric Care: Laundry items shall be washed and dried according to fabric care labels to prevent damage (shrinkage, fading, etc.). Items must be thoroughly dried to prevent mildew.

5.2.1.3. Sorting Accuracy: Laundry items shall be sorted accurately to prevent color bleeding or damage. Accuracy rate of 99% or higher.

5.2.1.4. Folding Quality and Organization: Laundry items shall be folded neatly and consistently. Hanging shall be performed without wrinkles or damage. Linens should be stacked by type and size for easy access and inventory control.

5.2.1.5. Delivery Timeliness: Pick-up and delivery shall be performed on schedule, with notification of any delays 30 minutes prior. On-time delivery rate of 95% or higher.

5.3. Requirements for Cleaning Service: The Contactor shall provide cleaning services within 48 hours of COR notification. BLDG 6004 consists of up to 15 rooms, 1 laundry room, front foyer entry, and upper and lower hallways. Each room has a living room area, bedroom, walk in closet and a bathroom with shower.

5.3.1 Performance Standards

5.3.1.1. Turnaround time. Standard turnaround time shall be 48 hours for linen. Rooms will be completed within 2 hours and 50 minutes from start.

Zaharopoulos, Elizabeth W CIV NG CAARNG (USA) Any restrooms? Does each room have a private restroom? Showers?Tubs? This is all information a KTR will need to know to adequately price the contract.

Yes, each room has its own bathroom and the bathrooms have showers.

5.3.1.2. The room cleaning will consist of but not limited to the generally accepted industry standards of quality of cleanliness, finish, and appearance to include bed-making using the Linen Set provided. The restroom facilities shall be disinfected to industry standards. All hard-floor surfaces shall be swept and mopped to ensure a debri-free floor and are properly disinfected/cleaned. All carpeted flooring shall be thoroughly vacuumed. No visible dirt, hair, or stains on floor. All surfaces in the room shall be dusted. All refuse receptacles shall be emptied and re-lined.

Customer Service:

5.3. Deliverables

The primary deliverables of this service will be clean, folded laundry items, timely pick-up and delivery, accurate inventory of items processed, prompt response to customer inquiries, and documentation of any lost or damaged items.

5.4 Acceptance Criteria & Issue Resolution

Acceptance: Laundry and Room cleaning will be considered accepted upon customer confirmation of satisfactory cleaning, folding, and delivery.

5.4.1. The COR will address any issues within 5 business days of receiving the initial work. The COR will complete the resolution ticket with a detailed description of the required rework. Include any supporting documentation (photos, measurements, etc.)

and submit the finalized resolution ticket to the Contractor.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Mandatory or Advisory

Website

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar Defense Federal Acquisition

Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/in dex.html or https://www.acquisition.gov/dfars DoDM 1000.13-M-V1

DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b)

01/23/2014 (Change 1:

07/28/2020) http://www.esd.whs.mil/Directives/issuances/dodm

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors

(paragraph 9)

August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201 -2.pdf

DoDM 5200.2 Procedures for the DoD Personnel Security Program

(PSP)

04/03/2017 https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.acquisition.gov/?q=browsefar http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html https://www.acquisition.gov/dfars http://www.esd.whs.mil/Directives/issuances/dodm http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf https://www.esd.whs.mil/Directives/issuances/dodm/ Zaharopoulos, Elizabeth W CIV NG CAARNG (USA) I am not sure what this means? Is the KTR using our laundry facilities? Or are they taking the laundry off-site?

Nunez, Viviana E SFC USARMY NG CAARNG (USA) They are using their own facilities. We do not want to provide a laundry facility, so I meant like we have receive it and sign for it. Unless, there is a better way to write out the acceptance of the laundry and cleaning?

We cannot say any of this. This is a FFP contract. We are not issuing the property to the KTR, we are just giving it to them to clean. This is a no-no. All of it.

DoDI 5200.46 DoD Investigative and Adjudicative Guidance for Issuing the Common

Access Card (CAC)

09/09/14 (Change 1:

05/04/2018) https://www.esd.whs.mil/Directives/issuances/dodi/

Homeland Security Presidential Directive (HSPD)-12

Policy for a Common Identification Standard for Federal Employees and

Contractors

08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDI 5400.11 Department of Defense Privacy and

Civil Liberties Programs

01/29/2019

DoD 5400.11-R Department of Defense Privacy

Program

05/14/2007 https://www.esd.whs.mil/Directives/issuances/dodm/

Army Directive 2014-05 Policy and Implementation

Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors

03/07/2014 https://armypubs.army.mil/ProductMaps/PubForm/A rmyDir.aspx

AR 381-12

Threat Awareness and Reporting

Program (TARP) (Section II, ¶ 2-4.b)

06/01/2016 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

Form Date Website

DD 1172-2

Application for Identification Card/DEERS Enrollment

Mar 2017 http://www.dtic.mil/whs/directives/forms/index.htm

I-9 Employment Eligibility Verification

10/21/2019 https://www.uscis.gov/sites/default/files/files/form/i-9.pdf

DD 441

Department of Defense Security

Agreement

Feb 2020 http://www.dtic.mil/whs/directives/forms/dd/ddforms0001- 0499.htm

DD 250

Material Inspection and Receiving

Report

Aug 2000 https://www.esd.whs.mil/Directives/forms/dd0001_0499/ https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.esd.whs.mil/Directives/issuances/dodi/ http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://www.dtic.mil/whs/directives/forms/forminfo/forminfopage2479.html http://www.dtic.mil/whs/directives/forms/forminfo/forminfopage2479.html http://www.dtic.mil/whs/directives/forms/index.htm https://www.uscis.gov/sites/default/files/files/form/i-9.pdf http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm https://www.esd.whs.mil/Directives/forms/dd0001_0499/

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Performance

Objective Performance Standard Acceptable Quality

Levels (AQL) Surveillance Method / By

Whom

5.2.1.1.

Linen

Cleanliness

All laundry items shall be thoroughly cleaned, free of visible stains and odor-free. All laundry items shall be inspected and stain pre-treatment applied on an as-needed basis.

Meets the standard 95% of the time.

Alternate AQL:

Linen does not meet performance standard not more than 2 times per month.

Periodic Inspection /

COR

5.2.1.2.

Fabric Care

Items must be thoroughly dried to prevent mildew.

Meets the standard 95% of the time.

Alternate AQL:

Linen does not meet performance standard not more than 2 times per month.

Periodic Inspection /

COR

5.2.1.5.

Delivery

Timeliness

Pick-up and delivery shall be performed on schedule, with notification of any delays 30 minutes prior.

Meets the standard 95% of the time.

Alternate AQL:

Linen does not meet performance standard not more than 2 times per month.

Periodic Inspection /

COR

5.2.1.2 Room

Cleanliness

The Contractor shall ensure all surfaces are free of visible, dust, dirt and debris. Floors will be vacuumed or mopped thoroughly. No visible dirt, hair or stains.

Toilets, sinks, mirrors and showers must be disinfected and free of streaks, stains, or

Meets the standard 95% of the time.

Alternate AQL:

Room cleanliness does not meet performance standard not more than 2 times per month. .

Periodic Inspection /

COR

This section needs to be completed for this requirement. Hint: look at section 5 of PWS. What are your MOST important requirements of the contract (you defined response time, on time delivery/pickup). Put them in this table. We are putting the KTR on notice that these are the MOST important things we are looking for here during the contract.

residue. All waste disposed of properly.

5.3.1.1 Turn Around

Time

Standard turnaround time shall be 48 hours for linen. Rooms will be completed within 2 hours and 50 minutes from start.

Meets the standard 95% of the time.

Alternate AQL:

Linen does not meet performance standard not more than 2 times per month.

Periodic Inspection /

COR

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

Reference PWS paragraph where deliverable is required and the title of the deliverable.

When is deliverable due? Self- Explanatory

How should deliverable be provided?

To whom is deliverable submitted?

(NOTE:

Submission should always be to the COR or KO unless there is sufficient justification otherwise.)

This needs to be completed for this requirement. I am still going through the document, but are KTRs getting CACs? If so, we need to have below. Otherwise, we can delete reference to CACs.

I’m not sure what to put here. Are the deliverables something writing like a log of pick up and delivery?

TECHNICAL EXHIBIT 3

Estimated Workload Data

This information is provided for historical background only. It is not a guarantee of workload quantities.

ITEM NAME ANNUAL ESTIMATED

QUANTITY

1 Calls for Cleaning Services 24 calls 2 Approximate Room Size Four rooms approximately

250 square feet Eleven rooms approximately 200 square feet

3 Calls for Laundry Pick up 24 Calls 4 Number of Linen Set by Pounds (average

144 lbs. per month

1728 lbs.

This needs to be completed for this requirement. How many times a month a month do we plan on calling the KTR to clean the building? It would also be helpful to put approximate room size in here. How many times a month do we anticipate calling for laundry? And what is the average number of linen sets we want cleaned? They will need this to properly price the contract. Although this is an absolutely solid start to this document, if I am a KTR, you have not given me enough information for me to determine how long it may take my peeps to get all the work done - which makes it impossible for me to price.