DRAFT_PWS_DRAFT.pdf

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Performance Work Statement for

FURNISHING MANAGEMENT SERVICES

Purchase Request: FA4460-__-_____

Date is the day the SAL signs QASP.

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1.0 DESCRIPTION OF SERVICES

1.1 General Scope: This is a nonpersonal services contract to provide Furnishing Management Services (FMS). The government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn, is responsible to the government

1.1.1. Description of Services/Objectives. The contractor shall provide all management, personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and nonpersonal services necessary to perform FMS as defined in this Performance Work Statement (PWS) except for those items specified as Government Furnished Property and services. The contractor shall meet the standards in this contract. This includes the planning, coordination, and surveillance of the activities necessary to ensure disciplined work performance and timely resources application to accomplish all tasks under the contract. The contractor is responsible for maintaining communication with the contracting officer (CO) and the contracting officer’s representative (COR), and to immediately notify both the CO and the COR of any problems that would prevent the timely performance of this contract. The contractor is responsible for and required to implement, and maintain management control systems necessary to plan, organize, direct, and control all activities under this contract. These services include furnishing and appliance management, control and disposition of government assets, change of occupancy (COM) maintenance, equipment-in-place (EIP) maintenance and the operation of the Furnishings Management Office for the Little Rock AFB (LRAFB) Dormitories and Fire Department. The preparation of the furnishing input to the Base Civil Engineer budget yearly as well as providing a 5-year plan in accordance with (IAW) AFI 32-6000 Housing Management Section 1.2.37.4. Receive, and issue furnishings to authorized users IAW AFI 32-6000, Housing Management. Store, redistribute, repair, and turn in furnishings and appliances to the Defense Logistics Agency (DLA) representative located at Little Rock AFB. Perform Change of Occupancy Maintenance (COM) and Equipment-In-Place (EIP) maintenance for assigned dormitories.

1.2. Background: Little Rock AFB currently has 19 dormitories for a total of 698 rooms. All dormitory information will be tracked using the government program Enterprise Military Housing (eMH). All contract employees will require a Common Access Card (CAC) in order to access computers and perform their duties.

1.3. Inherently Governmental Function. The contractor shall not perform inherently governmental functions as defined in FAR Subpart 7.5 in relationship to this PWS.

1.4. Period and Place of Performance. The period of performance for the contract/order will extend to 15 September 2029. The period of performance shall be for one Base Year of 9 months and three 12-month option periods. The Period of Performance reads as follows:

Base Year – 16 December 2025 – 15 September 2026 Option Year 1 – 16 September 2026 – 15 September 2027 Option Year 2 – 16 September 2027 – 15 September 2028 Option Year 3 – 16 September 2028 – 15 September 2029

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1.5 Place of Performance. The contractor shall perform the services in the PWS at Little Rock Air Force Base, Arkansas.

1.6 SPECIFIC TASKS.

1.6.1 Specific Tasks.

1.6.1.1 Control & Disposition of Assets. The contractor shall be responsible for the control and disposition of existing furnishing assets on hand at contract start and any government furnishings purchased thereafter which will be inventoried and added in eMH by the Contractor. The contractor shall perform and document, along with the Contracting Officer Representative (COR), a joint annual inventory of all furniture and appliances IAW AFI 32-6000, Housing Management. The contractor shall adjust and reconcile asset balances by submitting any required documentation to the COR. The contractor shall provide the written results of its inventory to the COR. A listing of all appliances (GOV Leased washers and dryers excluded) in all Unaccompanied buildings will be required. This listing will provide the appliances that are assigned along with the brand, make, model, age, size, serial number, and date installed. Request new or replacement furnishings and any initial issue appliances from the COR.

1.6.1.2 The contractor shall advise annually no later than 30 November each year, in time for yearly budget submissions, to the Civil Engineering Services (CES) Flight Chief Flight Director (FC/FD) on the quantity and national stock number of appliances that must be programmed for replacement. The Contractor shall identify and report excess furnishings. The Contractor shall have on hand a sufficient backup stock as identified in AFI 32-6000, of furnishings for dormitories.

1.6.1.3 Furnishings Management. Manage and administer furnishings IAW AFI 32-6000, Housing Management. 19 CES will provide a copy of the AFI to the contractor at the time of award. Request, receive, issue, store, submit for budget, and coordinate the delivery and pickup of all government owned furnishings and appliances authorized for use in government owned dormitories following the guidelines in AFI 32-6000 and coordinate disposal of unserviceable items in DLA. The contractor will be required to assemble, disassemble, repair all furnishings and appliances. The contractor shall coordinate deliveries based upon the availability of assets.

Ensure furnishings are issued to authorized personnel and maintain inventory records for each occupant. The contractor shall ensure records are in sufficient detail to protect government assets and establish an audit trail and maintain separate accounts for supplies, equipment, and the furnishings of unaccompanied dormitory members which will be listed in eMH.

1.6.1.4 The Contractor shall schedule, deliver, install, and pick up furnishings and appliances from the warehouse on base to the dormitory and lodging facilities and from the dormitories and the lodging facilities to the warehouse. The Contractor shall be responsible for escorting and accepting deliveries of government furnishings and appliances. All transactions must be logged into an exchange, turn-in, issue, or receipt and shall be acknowledged by an authorized

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Government representative, preferably at the time of the transaction but no later than COB on the next business day.

1.6.1.5 The Contractor shall register furnishings and appliances, maintain warranty documentation and receive manufacturer recall information for potential fire and safety hazards.

The Contractor shall be responsible for submitting claims for warranty repairs or replacement.

The Contractor shall check the Consumer Product Safety Commission (CPSC) and the Government-Industry Data Exchange Program (GIDEP) for product recall information at least once per quarter. The Contractor shall report any recall, or notice of safety hazard(s) immediately to the COR. If the announcement concerns Government property for which the Contractor is maintaining documentation, the Government shall be the responsible party for advising the Contractor on a course of action to resolve the issue.

1.6.1.6 The Contractor shall complete appliance and furnishing installation and replacements will be conducted within 2 business days of receipt from the notification by the Government representative.

1.6.1.7 Minor Maintenance for Dorm Furnishings & Appliances. The Contractor will perform the following minor maintenance and repairs on dorm furnishings and appliances to maintain the suitability of government property: replacing hinges, catches, latches, doors-pins/stop, arms and legs, drawer pulls, side supports, gluing or bracing of joints, touch-up and cleaning of all dorm furnishings and appliances. The Contractor is responsible for sourcing all non-renewable supplies to support this requirement during the contract period.

1.6.2 Change of Occupancy Maintenance

1.6.2.1 The COM process consists of all work necessary to inspect, repair, and/or replace furnishings, equipment, and appliances within dormitory rooms and offices within any dorm building. The Contractor shall provide all items/services necessary to complete the COM process to include labor and supplies in all dormitory rooms and offices that are vacated for ANY reason during the contract period. The COM process will consist of, at a minimum, the maintenance items listed in 4.1.1. COM Minimum Requirements. Additional COM maintenance may be requested by the ADL but will not exceed the maintenance listed in Appendix 2.

1.6.2.2 COM Minimum Requirements. At a minimum, the COM process will consist of the following: Dusting and wiping down all furniture countertops and windowsills, clean inside windows and blinds, wipe down all room appliances, clean sinks, shampoo and extract water from the carpeted areas of the room, vacuum the floor, and minor touch-up painting of all walls and base boards. These maintenance items are minimum and will be accomplished after every resident termination for any reason. These items will be listed as minimum thresholds in Appendix 2.

1.6.2.3 . Painting. Touch-up painting of small holes or chips will be a minimum requirement as part of the COM process if these damages exist. Wall color will match existing paint on the wall.

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Paint and all non-renewable materials to accomplish COM and minor maintenance for dorm furnishing and appliances will be provided by the Contractor under CLIN 0002.

1.6.2.4. COM Maintenance Notifications. The Contractor must be able to receive work requests via telephone or email. Upon receipt of a request from an authorized Government representative, the Contractor shall generate a work order for the Government’s review and signature. Email and electronic signatures may be used to expedite the order process. Upon receipt of the Government signed work order, the Contractor shall proceed as directed in the work order. The preparation of a work order shall be completed within 2 business days of receipt of the telephone or email notification. The work order shall be an itemized list of requested COM maintenance items that are not already inherent in 1.6.2.2.

1.6.2.5 All minimum and assigned COM requirements will be completed within 7 business days after the Contractor receives the signed work order from the Government representative. If additional work is required, but not identified until the time of turnover, the contractor may request additional time to complete the work.

1.6.2.6 Equipment-In-Place (EIP). This is a category of government property that is not considered Real Property Installed Equipment (RPIE). EIP is affixed in place or attached to real property but isn’t an integral part of the facility and therefore may be moved or removed without degrading the functionality of the and/or physically damaging the structural integrity per DAFI 32-9005 9.4.

1.6.2.7 The Contractor shall perform installation, maintenance, repair, and replacement of any non-RPIE EIP installed in all authorized facilities. For this contract, EIP will include but is not limited to ceiling fans, vent hoods in common area kitchens, drapery and/or blinds (window treatments). A full list of allowable EIP maintenance requirements will be listed in Appendix 3.

1.6.2.8 EIP Maintenance Notification. The Contractor must be able to receive work requests via telephone or email. Upon receipt of a request from an authorized Government representative, the Contractor shall generate a work order for the Government’s review and signature. Email and electronic signatures may be used to expedite the order process. Upon receipt of the Government signed work order, the Contractor shall proceed as directed in the work order. The preparation of a work order shall be completed within 2 business days of receipt of the telephone or email notification. EIP Maintenance work orders will be listed as separate from COM work orders.

1.6.2.9 Assigned EIP maintenance, repair, and replacement requests will be completed within 7 business days after the Contractor receives the signed work order from the Government representative. Additional work time may be requested by the Contractor if there is a delay in receiving parts or materials necessary to complete the maintenance work.

1.6.2.10 EIP Replacements. The Contractor is responsible for the replacement of ceiling fans, vent hoods, and window treatments which will be procured by the Government. The cost of purchasing these commodities will come at the expense of the Government using approved Government Purchase Card methods. All replacement appliances and EIP property will be procured by the Government.

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1.6.2.11 Window Treatments. During the contract period, the Contractor may be required to install a large amount of government purchased window treatments into a dorm that has been newly constructed or recently renovated. This requirement is separate from the EIP replacement requirement, the Contractor is not responsible for purchasing the window treatments in this case.

1.6.2.12 Overtime Standby. Part of the Contractor requirement for this contract will be to conduct mass moves. The term mass move will refer to the mass installation or mass removal of furnishings and/or personnel from multiple rooms at a time for several reasons to include but not limited to large floods, renovation, and occupation of new facilities. The Contractor shall remove, load, unload, unpack, assemble, install or exchange furniture and appliances in the dormitories as directed in the work order request.

1.6.2.13 The Contractor shall execute mass moves when they are required for emergency purposes at a rate of 20 rooms per day. This working rate only applies to the removal or installation of furnishings and does not incorporate any additional COM requirements that are needed for the dorm room.

1.6.2.14 Due to the expedient nature of this requirement, the timeline for work order requests will not be applicable for overtime callouts. The work will begin when the notification is received from an authorized Government official to the Contractor.

1.6.2.15 During the execution of a mass move, the Contractor will be excluded from completing standard work order requests, per the PWS timeframe requirements.

1.6.2.16 For the purposes of mass moves and payable line items, the mass installation of window treatments in a new construction facility or a recently renovated facility will be considered a mass move and is billable as a contract line item.

1.6.2.17 This billing shall be supported by a timecard of employees, submitted to the COR monthly, that met the requirement of an overtime standby call. This line item will not be payable if the COR or an authorized Government representative does not exercise this service within the contract period. At no time will this extended services labor line item exceed 400 total labor hours within a calendar year (100 hours every quarter year).

1.7 Benefit to United States Air Force (USAF): This service will benefit the United States Air Force (USAF) by standardizing and maintaining furnishings and appliances which are essential to the support of the larger Air Force mission by contributing to airman well-being, fostering a professional environment, ensuring responsible resource management, facilitating training and operations, and impacting recruitment and retention efforts. All these factors contribute to a more effective and ready Air Force.

1.8 Historical Data. The tasks described above have/have not [choose one] been performed in the past by [insert # employees] full-time equivalent employees. [Can put estimated full-time equivalents or refer to a workload estimate in Appendix #X].

1.9 Minimum Qualifications.

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1.10 Deliverables.

1.10.1 Below is a list of deliverables under this contract. [Complete IAW this service. If list is extensive it can refer to an attachment / appendix.

Support Area Title Delivery Date/Description Management Manpower Reporting See 1.9.2 below.

Management/ Technical Monthly Progress Report As coordinated with the customer Technical Weekly Status Report As negotiated Technical Report Planning Documents As required Technical Report Trip Report/ Meeting Minutes As required

1.10.2 Data. The government has unlimited rights to all deliverables of this contract.

1.10.3 Inspection. Deliverables will be inspected by the government within [Insert number of days] workdays of receipt. Progress meetings may be held as required.

2.0 Services Summary (SS)

2.1 General

The contractor service requirements are summarized as performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success but do not represent all contract performance requirements. All contract performance requirements in this PWS will be monitored.

2.2 Performance Evaluation

The performance of this service shall be evaluated to determine whether or not it meets the performance requirements of this contract. The re-performance of unacceptable services at no additional cost is the preferred course of action when appropriate. In the case of issued Corrective Action Reports (CARs), the Contracting Officer shall take appropriate measures according to inspection of services clauses in the contract, i.e., FAR 52.246-4, 52.246-5, or 52.212-4(a). Corrective Action Reports may categorize nonconformance as minor, major or critical IAW the following FAR 46.101 definitions:

“Minor nonconformance” means a nonconformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose or is a departure from established standards having little bearing on the effective use or operation of the supplies or services.

“Major nonconformance” means a nonconformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose.

“Critical nonconformance” means a nonconformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; or is likely to prevent performance of a vital agency mission.

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2.3. Service Summary. The Contractor service requirements are summarized into performance objectives that they must meet. The performance threshold represents the minimum acceptable levels of service required for each requirement.

Performance Objective PWS para

Performance Threshold

Satisfy appliance installation and replacement requirements for all unaccompanied units

1.1.7 95% of appliances requiring installation or replacement are completed within 48 hours of notification.

Perform Equipment in Place (EIP) maintenance within allowable times. Accomplish quality work in accordance with industry standards and this PWS.

2.2 100% of completed EIP maintenance is accomplished no later than 7 days from date of notification.

Deliver and pick up furnishings 1.1 95% are completed within 48 hours of notification.

Perform Change of Occupancy Maintenance (COM) within allowable downtime.

Accomplish quality work in accordance with industry standards and this PWS.

2.1 100% of completed COMs are completed no later than 7 days from date of notification and passes COR inspection

Conduct emergency mass moves at allowable working rates.

2.3 100% of completed mass moves are accomplished at a rate of 20 rooms per working day.

2.3 Government Quality Assurance. The government shall inspect and evaluate the contractors’ performance to ensure services are received in accordance with the requirements set forth in this contract.

The COR will use the contractor’s work schedule, or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the contractor’s performance. Government surveillance of tasks not listed in the PWS or by methods other than those

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listed in the PWS (such as provided for by the Inspection of Services clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the CO as a result of surveillance will be according to the terms of this contract.

2.3.1 The government will periodically evaluate the contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP). The government may inspect each task as completed and increase the number of quality assurance inspections if deemed appropriate because of repeated failures discovered during surveillance inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality assurance inspections if performance dictates.

2.3.2 When an observation indicates defective contractor performance, the COR will require the contractor’s Contract Manager or representative at the site to initial the observation. The formal process is, when a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO with a Corrective Action Report (CAR) for issuance to the contactor.

The contractor shall respond to the CAR IAW instructions provided and in the CAR. While the formal process of this paragraph addressing unacceptable contractor performance is always available, the Government reserves the right to initiate a less formal process involving the contractor, the COR and the CO meeting together at no additional cost to the Government regarding unacceptable contractor performance.

2.4 Performance Assessment.

2.4.1 Periodic Surveillance. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s services. Periodic surveillance will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

2.4.2 Customer Complaints. The COR will receive and investigate all complaints. The COR will be responsible for validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the contractor. Validated customer complaints shall be reperformed, if possible, within 3 business days of notification at no additional cost to the Government IAW the inspection clause of the contract and the direction of the Contracting Officer.

2.4.3 Review of Audits. COR reviews results of the contractor’s accepted quality management system audits and related quality metrics.

2.4.4 100 Percent Inspection. This method requires the COR to do 100 percent inspection on all tasks performed. Appropriate for tasks that occur infrequently. Usually only deals with Safety and/or Security, unless mandated by an Air Force Instruction (AFI) or industry standard.

2.5 Quarterly Progress Meetings. The CO, Government’s Program Manager (PM), /Functional Services Manager (FMS), COR, other government personnel as appropriate, and the contractor shall meet quarterly to discuss the contractor’s performance.

The following issues, at a minimum, shall be discussed:

- Opportunities to improve the contract,

- Any modifications required of the contract,

- Unsatisfactory inspections,

- Valid customer complaints against each performance objective observed, and

- Steps taken by the contractor to prevent occurrences in the future.

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The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

2.5.1 The minutes of these meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification within 5 working days to the CO identifying areas of non-concurrence for resolution.

2.6 Contracting Officer Representative (COR). CORs are representatives of the CO and will participate in the administration of this contract. After the award of the contract, the contractor will be provided with a letter identifying the COR and setting forth their duties and authorities. The COR is not authorized to change any of the terms and conditions of the contract/task order.

2.6.1 Acquisition Team Meetings. The contractor’s Contact Manager (CM) with the CO, Contract Administrator (CA), COR, and other government personnel constitute an acquisition team [See FAR

1.102 (c)] and shall meet on a regular basis. The Acquisition Team will establish how often meetings are needed based on contract complexity. As a subset of the Acquisition Team, Government members of the Acquisition Team are often referred to as the Multi-Functional Team (MFT) and may meet as determined by the MFT. The contractor may request a meeting with the CO when the contractor believes such a meeting is necessary. If the CO or CA deems necessary, written minutes of any such meetings shall be recorded by the CA in the contract file and signed by the PM and the CO or CA. If the contractor does not concur with any portion of the minutes, such nonoccurrence shall be provided in writing to the CO within 10 calendar days following receipt of the minutes.

2.7 Quality Control. In compliance with the applicable contract clauses FAR 52.246-4 thru FAR 52.246-5, entitled, “Inspection of Services (Fixed Price and Cost-Reimbursement),” or FAR 52.212-4(a) Commercial Terms and Conditions Inspection/Acceptance, develop and maintain an effective quality control program to ensure services are performed IAW this PWS, applicable laws and regulations and IAW best commercial practices.

2.7.1 Quality Control Plan (QCP). The contractor shall be required to submit and maintain an acceptable QCP. Within [Insert number of days] days after contract award or within 14 days after the need for changes to an existing QCP, the contractor will submit a QCP to the CO. The CO will notify the contractor of acceptance or required modifications to the plan. The contractor shall make appropriate modifications and obtain acceptance of the plan by the CO within [Insert number of days] days. The contractor’s QCP shall contain, at a minimum, the following descriptive items:

a. The inspection system to cover all services. Description shall include specific details as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspector(s).

b. The methods to be used for identifying and preventing defects in the quality of services performed.

c. How the records will be kept. Records must document all inspections and corrective or preventive actions taken.

2.8 Contractor’s Performance. The government assesses a contractor’s performance on an on-going basis, both positive and negative, and provides a record on a given contract during a specified period of time.

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2.8.1 Past Performance Information (PPI). PPI can be provided to other government agencies, as requested.

2.8.2 Contractor Performance Assessment Report (CPARS). Depending on the estimated value of the contract, formal assessment and reporting of contractor performance is required and is documented using the CPARS system. An assessment usually provided on an annual basis is sent to the contractor’s representative for their comment. The contractor will have up to 60 days to review and comment on the assessment.

3.0 GOVERNMENT FURNISHED PROPERTY

3.1 Government Property: Government property includes GFP, GFM, GFE, special tooling, special test equipment, etc. GFP does include assets furnished for repair, maintenance, overhaul or modification

3.2 Contractor Responsibility: The Contractor shall be responsible for Government property in accordance with the Federal Acquisition Regulation (FAR) and as specified in the contract/order.

3.3 Government Property to be Provided: Government property to be provided will be listed in Appendix 1 of this document. Additional requirements for property control of deliveries and room keys are listed below.

3.3.1. Property. The contractor shall be responsible for safeguarding all government property assigned and charged with its use by the contractor. At the close of each work period, government facilities, property, and materials shall be secured.

3.3.2. Key Control. The contractor shall establish and implement methods of ensuring that keys and key cards issued to the contractor by the government are not lost or misplaced and are not given to an unauthorized person. All references to keys include key cards.

3.3.3. The Contractor shall immediately report the occurrences of lost keys to the government. If a key is issued to the Contractor and is subsequently lost by the Contractor personnel, the Contractor shall be responsible for the cost associated with the re-keying or replacing the affected lock or locks. In the event a master key is lost or duplicated; the contractor shall be responsible for the cost associated with the replacement of all locks and keys for that system.

The Contractor is prohibited from allowing the use of government issued keys by any persons other than the contractor’s employees. The Contractor is prohibited from opening a locked area to allow the entrance of any person aside from the Contractor personnel. The Contractor shall only permit the entrance of Contractor employees in locked areas for the purposes of engaging in the performance of assigned work in those areas, or personnel authorized entrance by the government.

3.3.4. Material Deliveries. All contractor (to include subcontractor) deliveries shall be made through the Arnold Gate at Little Rock AFB. In order to gain entry onto Little Rock AFB, the

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driver must have a valid driver’s license rated for the type of vehicle being operated, vehicle registration, proof of insurance, social security number, and the name and contact (telephone) number of someone receiving the delivery. In some cases, an escort may be required to assist the drivers in completing deliveries. The Contractors shall be the point-of-contact for all furnishing deliveries that are being delivered to Building 986.

3.3.5. If required, the Contractor shall escort the delivery driver from the Arnold Gate to the Furnishing Management Section (FMS) warehouse, Building 986. After the delivery is complete, the Contractor shall escort the delivery driver immediately off the installation.

3.3.6. While operating a motor vehicle on Little Rock AFB, the use of cell phone is prohibited, and seatbelts must be worn at all times. In the event a delivery is not destined for Building 986, the Contractor may not be required to escort the delivery driver. This will be determined on a case-by-case basis.

3.4. Access to Facilities. The contractor shall be allowed escorted access to any government-controlled facility that may be assigned as a work area, prior to the contract start date so the contractor may become familiarized with existing equipment, reporting requirements, work schedules, and procedures. At no time will such access interfere with the work efforts of the current contractor personnel. The COR will work details with the current Contractor to allow access to Building 986.

3.4.1. The COR may provide escorted access to dormitories prior to the start of the contract for the purposes listed above. No key will be issued to the Contractor prior to the contract start date.

3.5. Base Support: The Government will furnish property incidental to the place of performance including office space and equipment, i.e., computer equipment, software, phone/phone line, and reproduction equipment.

3.5.1. Services. Services shall include emergency medical service (ambulance off base), postal service (official government-contractor mail only), fire protection, snow removal, refuse collection, and utilities.

3.5.2. Utilities. The government will furnish utility services including water, sewer, and electric for contractor use in government-furnished facilities. However, if the contractor personnel require utility services that do not currently exist within a facility or area of work, it shall be the contractor’s responsibility to provide such utility service with government approval.

3.5.3. Postal Service. Official government-contractor mail that is generated as a result of this contract will be handled by the on-site mail system on Little Rock Air Force Base.

3.5.4. Telephone Service. The contractor may use existing telephone equipment and services in government-furnished facilities. If additional telephone services are required, it will be the contractor’s responsibility to obtain these telephone services with government approval.

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3.5.5. Fire Prevention and Protection. The government will provide fire prevention and protection, and inspection and maintenance of government-furnished fire extinguishers and systems. The Fire Department telephone extension will be 911 for any emergency calls and 501- 987-6363 for routine calls.

3.5.6. Emergency Medical Services. The government will provide emergency medical treatment and emergency patient transportation service for contractor personnel who are injured or become critically ill during the performance of this contract. Treated personnel will be responsible for reimbursing the government for the cost of the medical treatment and patient transportation at the current treatment rate.

3.5.7. Security Forces. If it is believed that a crime has been committed by any entity that is interacting with the Contractor, the Contractor shall notify Security Forces at the phone extension 911 for emergency calls. For non-emergency calls, the Law Enforcement (LE) Desk can be reached at 501-987-3221.

3.4.8. Immediately after contacting Security Forces or the LE Desk, the Contractor shall immediately notify the COR and the CO. If the crime is being reported from a dorm building, the Contractor shall also notify the Airmen Dorm Leader (ADL) and the Dorm Management Superintendent.

3.5.9. Snow Removal. Snow removal will be provided to within five feet of entrances to the facility, not to include the loading dock or steps for Building 986. The Contractor shall be responsible for any additional snow removal necessary immediately adjacent to the building.

3.5.10. Vehicles. The government will not provide any vehicles for contractor use. The Contractor is responsible for renting or buying a vehicle large enough to move both appliances and furnishings.

3.5.11. Property Disposal. The Contractor shall turn in any government-owned items to a designated disposal area in accordance with local base guidelines. All disposal actions will be coordinated with the Little Rock AFB Recycling Center and any Defense Logistics Agency (DLA) representatives. The Contractor shall report any disposal actions to the COR.

3.6 Reporting of Government Property: The Contractor shall have a system of internal controls to manage (control, use, preserve, protect, repair, and maintain) Government property in its possession in accordance with FAR 52.245-1, and its property management system shall be adequate to satisfy the requirements of this clause. The contractor shall record receipt and return of all Government Furnished Property (GFP), as well as the reporting of shipment, consumption, disposal, or transfer to another contract, in the GFP Module in Procurement Integrated Enterprise Environment (PIEE), https://piee.eb.mil, as stipulated by DFARS 252.245-7005. This reporting requirement does not change any liability provisions or other reporting requirements that may exist under the contract. GFP training and guidance is located at the DoD Procurement Toolbox at https://dodprocurementtoolbox.com/.

3.7 Loss of Government Property

https://piee.eb.mil/ https://dodprocurementtoolbox.com/

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3.7.1 Definition of Loss of Government Property: “Loss of Government property” means unintended loss of or damage to Government property including property that cannot be found after a reasonable search, loss due to inadequate storage, loss due to lack of security, theft, damage requiring repair to restore the item to usable condition, or damage that renders the property useless for its intended purpose or Beyond Economical Repair (BER). Loss of Government property does not include manufacturing defects, obsolescence, normal wear and tear, or purposeful destructive testing. Unless otherwise stated in the contract/order, loss of Government property does not include normal and reasonable inventory adjustments, i.e., losses of low priority consumable material, such as common hardware, as agreed to by the Contractor and the Government Property Administrator.

3.7.2 Reporting Loss of Government Property: The Contractor shall report loss of Government property in the GFP Module located in PIEE, https://piee.eb.mil/piee-landing/.

3.8 Return or Retention of Government Property: All property provided by the Government remains the property of the Government and shall be returned to the Government as directed, but no later than completion of the contract/order, unless the Procuring Contracting Officer (PCO) directs the Contractor to retain the property for continued use under a successor contract. All Government property shall be returned to the Government in the condition provided unless approved in advance by the PCO. All material generated under the contract/order becomes the property of the Government and shall be returned to the Government as directed, but no later than completion of the contract/order, unless the PCO directs the Contractor to retain the material for continued use under a successor contract.

4.0. GENERAL INFORMATION

4.1. Hours of Operation. The contractor shall perform the services required under this contract during the following hours: 0700-1600 hrs. (7:00 am to 4:00pm] Monday through Friday except Federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. On occasion, an employee will be required to work on weekends and Federal holidays. The government will notify the contractor within 24 hours of such occurrence.

4.1.1 Recognized Federal Holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth National Independence Day Christmas Day Independence Day

*If the holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on Sunday, it will be observed on the following Monday.

https://piee.eb.mil/piee-landing/

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Work Schedules, Leave, and Absences. Monthly schedules will be provided for the upcoming work month to the COR. Any changes in the schedule shall be coordinated between the contractor’s Contract Manager and the COR.

4.1.2 Holidays and Facility Closings: Contractor/subcontractor personnel shall observe holidays and facility closings as authorized for government personnel. Contractor/subcontractor personnel shall only be permitted access to Government facilities when Government personnel are present.

4.1.3 Any additional Federal holidays not listed above will be determined based on the U.S.

Office of Personnel Management (OPM) Federal Holidays Schedule listed on the OPM website.

4.2. Contract Personnel

4.2.1. Contract Manager (CM). The contractor shall provide a contract manager and alternate(s) who are knowledgeable of FMS. The contractor shall submit the name, address, telephone number and a resume of the CM to the CO within 2 days of the contract start date. The list shall be kept current throughout the life of the contract. The CM or alternate(s) shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract. The CM or alternate(s) shall be available within [Insert amount of time] to meet on the installation with government personnel designated by the CO to discuss problem areas. The CM and alternate(s) shall be able to read, write, and speak English. The CM shall be able to effectively communicate with contractor employees. Qualifications for the CM are listed below:

4.2.1.1. Personnel Roster. The contractor may be required to provide a personnel roster consisting of names and other pertinent personnel data to the requiring activity for the purposes of 100% accountability real-world and exercise situations. The personnel roster shall be updated as individuals are removed and added.

4.2.2. Contractor Employees:

Certifications. Contractor employees shall have current and valid professional certifications and licenses required to perform the work in this PWS, prior to contract award. All certification and licensing requirements by the Federal, State, and local agencies shall be complied with at the contractor's expense.

Contractor Qualifications. The contractor shall utilize employees possessing adequate training, skills, and knowledge to fulfil the requirements of this contract.

Employee Training. The contractor shall give all training required to meet the requirements of the PWS unless otherwise specified within PWS or as otherwise approved by the CO. The contractor shall maintain training and experience records for each employee during the period of this contract that reflects sufficient personnel who are qualified to accomplish all tasks required by this contract. Provide employee training status upon the government’s request.

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English Language. Employees who deal directly with customers will be required to communicate clearly and concisely with the customers in English. This requirement is strictly for the purpose of efficiently performing the contract tasks.

4.2.3. Use of Government Employees. The contractor shall not employ any person who is an employee of the U.S. Government if employing that person would create a conflict of interest.

In addition, the contractor shall not employ any person who is an employee of the Department of the Defense if such employment would be contrary to the policies contained in AFI 64-106, Chapter 1, Industrial Labor Relations Activities.

4.2.3.1 Employment of Spouses/Dependents. The contractor shall not employ any person who is a spouse or dependent child of a Department of Defense employee (either military or civilian) when such employee would be placed in a conflict of interest or appearance of a conflict of interest by virtue of such employment.

4.2.3.2. Off-duty Military Personnel. The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours, or deployment. Military Reservists and National Guard members may be subject to reorder to active duty. The abrupt absence of these personnel could adversely affect the contractor's ability to perform. However, their absence at any time shall not constitute an excuse for nonperformance under this contract.

4.2.3.3. Identification of Contractor Employees. All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

4.2.3.4. Privately Owned Vehicles. Each contractor employee driving a privately owned vehicle on the installation must carry minimum liability insurance as required by the state.

Contractor employees shall adhere to all posted speed limits and shall not use hand-held cellular telephones while driving on the installation for phone calls or texting. Use of seat belts is mandatory. Any contractor employee cited for driving under the influence will have their driving privileges immediately revoked for a period to be determined.

Include 1 of the 2 following sections on mission-essential services.

If services are not mission-essential, include the following section.

4.3. Continuation of Mission-Essential Services During a Crisis: The Functional Commander/Director has determined these services are not mission-essential and will not continue in the event of a crisis.

4.4. Contract Data Requirements List(s) (CDRL)

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Document Identifier Base Year

Option Year

Option Year

Option Year

DID Title PWS Reference(s)

A001 B001 C001 D001 Furnishing Management Support Services

1.1

A002 B002 C002 D002 Furnishing Management Maintenance Services

2.1.5 & 2.2.3

A003 B003 C003 D003 Emergency Mass Moves

2.3

4.2.1 Quality of CDRL Deliverable: There shall be no more than one rejection of any deliverable. There shall be no more than 1 total rejection(s) of deliverables per quarter contract year (3 months). The Government will reject a deliverable if 2 or more technical errors or 3 or more minor errors are found within the deliverable. A technical error is defined as the format not being in accordance with the CDRL or the content not being accurate and complete in accordance with the CDRL, PWS or contract. A minor error is exemplified by a typographical error, a grammatical error, etc. The rejected deliverable shall be corrected and resubmitted within 7 business days of notification of Government rejection.

4.2.2 Receipt of CDRL Deliverable: CDRL deliverables shall be submitted via Wide Area Work Flow (WAWF) and/or submitted directly to the MFT member identified on the CDRL.

Separately priced data must be submitted and accepted in WAWF in order for the Contractor to receive payment. The Contractor shall notify the Government if the delivery of any data/document will not meet the scheduled delivery date and negotiate a revised delivery date.

The data/document shall be delivered by the revised delivery date acceptable to the Government.

4.3 Security Requirements

4.3.1. Security Regulations: The Contractor shall ensure personnel, information, system, property, facility and, if applicable, international security requirements are met. The Contractor shall ensure contractor/subcontractor personnel who perform work on a Government facility comply with the security requirements of the facility.

4.3.2 Operations Security (OPSEC): The purpose of OPSEC is to reduce the vulnerability of USAF missions to adversary collection and exploitation of critical information. DoDD 5205.02E and DoD Manual 5205.02-M require contractors supporting DoD activities use OPSEC to protect critical information for specified contracts, sub contracts, and information used in the performance of duties in support of Air Force requirements/missions. The Contractor shall ensure Contractor personnel who perform work on (or in) a Government facility comply with the OPSEC procedures and training requirements of the facility as specified in AFI 10-701.

4.3.3 Security Clearance: It is not expected contractor/subcontractor personnel will require security clearances for proper accomplishment of contract/order requirements.

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Contractor/subcontractor personnel shall not be authorized access to classified information and/or Controlled Unclassified Information (CUI) and classified items or be permitted to work on classified projects and/or programs without an appropriate security clearance and a need-to-know.

4.3.4 Security Incident or Violation: The Contractor shall immediately notify the Government Security Office of any potential or actual security incident or violation.

4.3.5 Access to Government System(s): The Government will provide contractor/subcontractor personnel access to system(s) necessary to perform tasks under the contract/order. The Contractor shall ensure contractor/subcontractor personnel who require access to an unclassified or classified Government Automated Information System (AIS) have the respective background check or security investigation conducted. At a minimum, the Contractor shall ensure contractor/subcontractor personnel who require access to an unclassified AIS have a National Agency Check with Inquiries (NACI) conducted. Upon completion/termination of the contract/order or transfer/termination of contractor/subcontractor personnel, the Contractor shall ensure the system account(s) are closed.

4.3.6 Access to Government Facility or Military Installation: The Contractor shall ensure contractor/subcontractor personnel who require access to a Government facility or military installation comply with the security requirements of the facility or installation.

4.3.7 Access to Little Rock AFB: The Contractor shall ensure contractor/subcontractor personnel who require access to Little Rock AFB comply with the security requirements of the installation. The Contractor shall provide the CO a list of all contractor/subcontractor personnel requiring access to Little Rock AFB, the contract/order number and the period of performance.

The Contractor shall also provide, if possible, the location of the work…