Draft PWS.pdf

CUI//SP-PROCURE//FEDCON

PERFORMANCE WORK STATEMENT (PWS)

Department of Information Management (DoIM) Critical Power and Cooling Support

U.S. Army Yuma Proving Ground (USAYPG)

PAN / Solicitation #: PANMCC-26-P-0000-053327

Date: September 2, 2026

PART 1

GENERAL INFORMATION

1. General: This is a non-personal service contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The United States (U.S.) Government shall not exercise supervision or control over the Contractor’s employees performing the tasks herein. Such contract employees shall be accountable solely to the Contractor who, in turn, shall be responsible to the U.S. Government.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide hardware replacement, software updates, scheduled maintenance, and emergency repair for the items listed in Attachment 1 - Data

Center Power and Cooling Equipment List.

1.2 Background: USAYPG has a Data Center Power and Cooling contract which has been in place since September 28, 2014. This contract maintains the key Critical Power and Cooling equipment items at an optimum, high-availability state to support active military testing missions.

1.3 Scope: The Contractor shall provide non-personal service(s). The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide hardware replacement, software updates, scheduled preventive and emergency maintenance, and technical repair for the critical power and cooling components of the DoIM core infrastructure at Yuma Proving Ground, as listed in

Attachment 1 - Data Center Power and Cooling Equipment List. The equipment list includes the equipment serial numbers and requested coverage.

1.4 Objectives: YPG requires the continuation of maintenance support on the critical power and cooling components of the Director of Information Management (DoIM) core infrastructure.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The

Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the

Contracting Officer’s Representative (COR) for review within ten (10) calendar days after date of contract award (Deliverable #1).

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) calendar days. If the Government has provided comments, the Contractor shall then have ten (10) calendar days to submit a Final QCP.

After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than ten (10) calendar days prior to the anticipated change and before implementation by the Contractor.

At a minimum, the QCP must include and answer the following to be acceptable:

1. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control

Team;

2. How the Contractor shall monitor work to ensure performance complies with all deliverables

(such as timelines, deadlines, and goals);

3. How the Contractor shall monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses;

4. How the Contractor shall monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance;

5. How the Contractor shall ensure all keys issued will remain controlled items IAW Paragraph

1.7 (Key Control);

6. How the Contractor shall inventory and track maintenance of all Government Provided

Equipment / Materials;

7. How the Contractor shall identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

8. How the Contractor shall file and save all Quality Control related documents for the life of the contract plus five (5) years.

1.5.1.1: Reserved

1.5.1.2: Reserved

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.)

deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays:

• New Year’s Day (January 1st)

• M. L. King Memorial Day (3rd Monday in January)

• Presidents Day (3rd Monday in February)

• Memorial Day (Last Monday in May)

• Juneteenth (June 19th)

• Independence Day (July 4th)

• Labor Day (1st Monday in September)

• Columbus Day (2nd Monday in October)

• Veteran’s Day (November 11th)

• Thanksgiving Day (4th Thursday in November)

• Christmas Day (December 25th)

1.5.3.2: Reserved

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the

Contractor support hour requirements often coincide; however, they may differ. The Contractor is responsible for conducting business 24 hours a day, 7 days a week, 365/366 days per year.

Scheduled maintenance and non-emergency repairs shall be completed between the hours of

0600-1630 Monday through Thursday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings.

The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0600 to

1630 Monday through Thursday except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0600 to 1630 Monday through Thursday. The Government facility is closed during local or national emergencies, administrative closings, or similar Government directed facility closings. For example, “The Government facility is open for operations during the recognized U.S. Holidays identified in paragraph 1.5.3.1 above. The Government facility may close due to local or national emergencies, administrative closings, or similar Government directed facility closings and will be communicated by the Contracting Officer to the

Contractor.”)

1.5.4.3 Contractor Support Hours: The Contractor shall provide support between the hours of

0600 to 1630, Monday through Thursday when the facility is closed during local or national emergencies, administrative closings, or similar Government directed facility closings. The

Contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.4.3.1 Contractor Work Plan: All work will be scheduled through the COR.

1.5.5 Training Holidays: Reserved

1.5.6 Place of Performance:

The work to be performed under this contract will be performed at the Yuma Proving Ground

Network Data Center, Yuma, AZ.

1.6 Security Requirements:

The following information is provided on security-related matters:

1.6.1 Security Program: Reserved

1.6.2 Personnel Security Clearance Requirements: Reserved

1.6.3 Access and General Protection/Security Policy and Procedures:

Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation

Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-

9, Personal Identity Verification of Contractor Personnel) as directed by DoD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.3.1 Escorts: The Contractor and all associated sub-contractor employees performing services under this contract shall be escorted at all times by host nation security personnel or by an individual designated by the Contracting Officer Representative (COR) while accessing U.S.

facilities or activities.

1.6.3.2 Installation Pass Log: Reserved

1.6.3.3 Individual Termination or Expiration of Employment: Reserved

1.6.3.4 Contract Termination or Cancellation: Reserved

1.6.3.5 Common Access Cards (CAC) and CAC Log: Reserved

1.6.4 Personnel Security Clearance Requirements: Reserved

1.6.5 Background Checks: Reserved

1.6.5.1 Background Check Notification Requirements: Reserved

1.6.5.2 Remedies: Reserved

1.6.5.3 Subcontracts: Reserved

1.6.6 Uncleared Contractor Common Access Card (CAC) Credentialing and Access

Procedures: Reserved

1.6.6.1 Contractor Common Access Card (CAC) Eligible Requirements: Reserved

1.6.6.1.1 Federal Installation/Facility Access: Contractor and all associated sub-contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The employee performing services under this contract shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, Security

Office or the host nation equivalent.

1.6.6.2 Contractor Non-CAC Eligible Requirements for DoD Facility and Installation

Access: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification

Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-

13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.6.7 Access to Government Information Systems: Reserved

1.6.8 Physical Security: Reserved

1.6.9 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.7 Key Control: Reserved

1.8 Post-Award Conference/Periodic Progress Meetings: The Contractor shall attend a post-award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the Contracting Officer will apprise the Contractor of how the

Government views the Contractor's performance, and the Contractor shall apprise the

Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 Technical Meetings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by a letter of designation, a copy of which will be provided to the Contractor by the Contracting

Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

The COR monitors all technical aspects of the contract and assists in contract administration. The

COR is not authorized to obligate the Government. If the work is not written in the contract, the

COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notify both the Contracting Officer and

Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The Contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the

Contractor when the manager is absent shall be designated in writing to the Contracting Officer during the post-award meeting or no later than five (5) calendar days after contract award

(Deliverable #2). The Contract Manager or alternate shall have full authority to act for the

Contractor on all contract matters relating to daily operation of this contract. The Contract

Manager or alternate shall be available between 0600 to 1630, Monday through Thursday except

Federal holidays or when the Government facility is closed for administrative reasons.

1.11 Identification of Contractor Employees: Reserved

1.11.3 Uniform: Reserved

1.12 Contractor Travel: Reserved

1.13 Other Direct Costs (ODCs): Reserved

1.14 Data Rights: Reserved

1.15 Non-Disclosure Requirements: Reserved

1.16 Protection of Government and Contract Information: Per the Public Use Notice of

Limitations stated by the Defense Imagery Management Operations Center and contained at www.dimoc.mil/resources/limitations/, the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.17 Non-Disclosure Statements: Reserved

1.18 Advertisement and Social Media: The Contractor shall NOT post information to a public website or social media locations, personal or professional, that in any way discloses names, locations, hotel data, participants, discussions, pictures, etc. before, during, or after the contract period of performance without the express consent of the Government. The use of propaganda violates DoD Commercial Use of Imagery Guidelines stated at http://www.defenseimagery.mil/products/DODimagery/commercialuse.html. The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.19 Information Assurance: At no time will the Contractor or associated subcontractor employees transmit government documents or information using methods that do not meet the security requirements specified in the National Institute of Standards and Technology (NIST)

Special Publication (SP) 800-171, "Protecting Controlled Unclassified Information (CUI) in

Nonfederal Information Systems and Organizations" such as personal electronic mail accounts, public digital data storage sites (cloud storage), social media platforms, or instant messaging.

Approved government sites such as DoD SAFE at https://safe.apps.mil, or All Partners Access

Network (APAN) at https://community.apan.org/, or other transmission means determined by the government must be used.

http://www.dimoc.mil/resources/limitations/ http://www.defenseimagery.mil/products/DODimagery/commercialuse.html https://safe.apps.mil/ https://community.apan.org/

1.20 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The

Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s OCI Mitigation

Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.21 Phase-In/Phase-Out Period: Reserved

1.22 Safety: The following provides information pertaining to Safety and Accident Prevention:

1.22.1 Safety Laws and Regulations: Prior to commencing work, a Contractor's Safety Plan must be developed and provided to the Contracting Officer via the COR for approval

(Deliverable #3). The Contractor shall comply with all OSHA, State, U.S. Army, U.S. Army

Yuma Proving Ground, and other applicable industry safety standards.

1.22.1.1 Local Policies: The Contractor shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substances.

1.22.1.2 Accident Reporting: Reserved

1.22.1.3 Environmental Compliance: Reserved

1.24 Required Training:

1.24.1 Anti-Terrorism (AT) Level I Training: All Contractor employees, including subcontractor employees, who are employed under the contract, shall complete AT Level I

Training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or thirty (30) calendar days after employment of new personnel. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR within ten (10) calendar days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel shall complete refresher training every twelve (12) months.

1.24.2 OPSEC Training: All Contractor employees, including subcontractors, shall complete

Level I OPSEC training within thirty (30) calendar days of employment under this contract.

Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training. OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every twelve (12) months.

1.24.3 iWATCH Training: Reserved

1.24.4 Information Assurance (IA) / Information Technology (IT) Training: Reserved

1.24.5 Personally Identifiable Information (PII): Reserved

1.24.6 Threat Awareness Reporting Program (TARP Training): Reserved

1.25 Government Property and Services: Reserved

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

https://jkodirect.jten.mil/ http://www.cdse.edu/catalog/elearning/GS130.html

Contracting Officer – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government.

Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – means an individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the contracting officer to perform specific technical or administrative functions. As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II

Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference

(f). Any individual delegated responsibilities pursuant to subpart 1.402-1 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or

COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the

COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished

Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract

Government Property - means all property owned or leased by the Government. Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property.

Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown

Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC).

The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the

Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the

PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on

“what” is to be accomplished; however they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Thursday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AHA Activity Hazard Analysis

AOR Area of Responsibility

AR Army Regulation

AT Anti-terrorism

ATCTS Army Training Certification Tracking System

CAC Common Access Card

CCE Contracting Center of Excellence

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer’s Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DoD Department of Defense

FAR Federal Acquisition Regulation

GFP Government Furnished Property

HLO High Level Objective

HIPAA Health Insurance Portability and Accountability Act of 1996

IA Information Awareness

IAC Installation Access Control

IACO Installation Access Control Office

ID Identification

IGCE Independent Government Cost Estimate

IT Information Technology

JTR Joint Travel Regulation

JPAS Joint Personnel Adjudication System

KO Contracting Officer

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

OPSEC Operations Security

PA Property Administrator

PII Personally Identifiable Information

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

RA Requiring Activity

TE Technical Exhibit

USAG United States Army Garrison

UOM Unit of Measure

USAYPG United States Army Yuma Proving Ground

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Furnished Property: Reserved

3.2 Emergency and Rescue: Reserved

3.3 Telecommunications/Utilities: Reserved

3.4 Government Owned Vehicles: Reserved

3.5 GFE Tools, Hand Tools, Equipment; Test, Measurement and Diagnostic Equipment

(TMDE) Calibration Services: Reserved

3.6 Government Furnished Facilities and Real Property: Reserved

3.7 Government Furnished Services: Reserved

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Secret Facility Clearance: Reserved

4.3 Materials: Reserved

4.4 Vehicles and Equipment: The Contractor shall provide all tools, test, and safety equipment required in order to perform the Operations and Maintenance (O&M) requirements.

4.5 Background Checks: Reserved

PART 5

SPECIFIC TASKS

5.1 Basic Services: The Contractor shall provide maintenance and repair of all power and cooling services supporting Yuma Proving Ground Datacenter.

5.2 Tasks: The Contractor shall provide non-personal services. This service must provide manufacturer level remote telephone support, onsite preventative maintenance and emergency service equipment restoration services

5.2.1 Remote Technical Support: The Contractor shall provide Remote Technical Support for infrastructure issues that require specific technical expertise. Experienced technical support specialists will be available 24/7, 365 days a year to consult with Yuma Proving Ground to help diagnose, troubleshoot, and resolve infrastructure issues. Support specialist will be allowed no more than 30 minutes to respond upon request and no more than 2 deviations per month.

5.2.2 Preventive Maintenance: The Contractor shall schedule and perform preventative maintenance per Attachment 1 - Data Center Power and Cooling Equipment List. Quarterly maintenance shall be scheduled and performed no more than 100 days between services. Semi-annual maintenance shall be scheduled and performed no more than 200 days between services.

Annual maintenance shall be scheduled and performed no more than 380 days between services.

Qualified field technicians shall perform routine hands-on examination and diagnostics of network equipment to keep them operating according to original manufacturer specifications.

This shall be performed under the oversight of YPG Data Center personnel. The contractor shall be allowed no more than 30 days’ deviation and no more than 2 deviations per year.

5.2.3 On-Site Emergency Response: The contractor shall provide Schneider Electric IT On-site

Infrastructure Response service with next business day response time per Technical Exhibit A -

Data Center Power and Cooling Equipment List. The contractor shall be allowed no more than 6-hour deviation to response time and no more than 1 deviation per month. Schneider Electric IT

Onsite Infrastructure Response shall have the following Schneider Electric IT responsibilities:

▪ Intake: Receive and log all incoming service requests via authorized channels.

▪ Incident Creation: Initialize a formal incident record immediately upon receipt of a service request.

▪ Triage & Planning: Gather necessary technical data to characterize the issue and determine a formal plan of action.

▪ Incident Tracking: Assign the incident to the appropriate team and track its progress through to final resolution.

▪ Technician Dispatch: Deploy qualified field service technicians in accordance with

Schneider Electric-IT standard operating procedures.

▪ Information Transfer: Provide dispatched technicians with all incident-specific information required to perform repairs.

▪ Access Provisioning: Facilitate the necessary personnel access to relevant YPG information and systems.

▪ On-Site Diagnostics: Conduct thorough diagnostics on infrastructure components to identify root causes of failure.

▪ Component Replacement: Replace any infrastructure components identified as defective during the diagnostic phase.

▪ Resource Supply: Provide all tools, materials, physical planning manuals, and diagnostic equipment required for maintenance.

▪ Vendor Supervision: Ensure any third-party vendors required for system restoration are accompanied by YPG personnel.

▪ Functional Verification: Confirm with YPG Data Center personnel that the system is fully functional and restoration is complete.

▪ Service Escalation: Escalate incidents to the YPG Data Center personnel and the designated management or technical parties should response times expire.

▪ Closure & Reporting: Close the incident upon verified resolution and deliver a comprehensive activity report to YPG personnel.

5.2.4 Incident Reporting: The Contractor shall provide full incident reports on all site visits that require maintenance actions. The incident report shall include at a minimum the incident description, investigation and analysis, conclusion, system status, recommendation and any feedback. The incident report is due no later than 14 days after the completion of the site visit.

No more than one deviation per month.

5.2.5 Service Contract Reporting (SCR): Reserved

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures:

6.1.1 DOD Commercial Use of Imagery Guidelines

6.1.2 AR 190-13, The Army Physical Security Program

6.1.3 Army Directive 2014-05, Policy and Implementation Procedures for CAC Credentialing

Access for Uncleared Contractors

6.1.4 DOD 5220.22-M, National Industrial Security Program Operating Manual

6.1.5 Defense Federal Acquisition Regulation Supplement (DFARS)

6.1.6 Joint Travel Regulation (JTR)

6.1.7 AR 735-5, Policies and Procedures for Property Accountability

6.1.8 DODD 8570.01, Information Assurance Training Certification and Workforce Management

6.1.9 DOD 8570.01-M, Information Assurance Workforce Improvement Program

6.1.10 AR 25-2, Information Assurance

6.1.11 DODI 3020.41, Contractor Personnel Authorized to Accompany the U.S. Armed Forces

6.1.12 USSOUTHCOM SC Regulation 40-501, Medical Suitability Screening Regulation

6.1.13 DODI 2000.16 DoD Antiterrorism (AT) Program

PART 7

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7. Attachment and Technical Exhibit List:

7.1 Technical Exhibit A – Performance Requirements Summary (PRS)

7.2 Technical Exhibit B – Deliverables Schedule

7.3 Attachment 1 – Equipment list, Estimated Workload Data

TECHNICAL EXHIBIT A

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The standard should relate to timeliness, quality, or quantity

(metrics) of service required by the Contractor is stated in the PWS verbiage. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement.

These thresholds are critical to mission success.

Performance

Objective

Standard Performance

Threshold / AQL

Incentive /

Disincentive

PRS # 1: Combating

Trafficking in

Persons (FAR

52.222-50 c)

Notify employees of zero-tolerance policy and actions taken for violations.

100% Compliance. Documented in

CPARS; Contractor shall re-perform the service.

PRS # 2: Remote

Technical Support

(PWS 5.2.1)

Specialists available

24/7/365 to resolve infrastructure issues within 30 minutes of call.

Max 30-min deviation; max 2 deviations/month.

Documented in

CPARS; failure results in Corrective

Action Request

(CAR).

PRS # 3: Preventive

Maintenance

Scheduling (PWS

5.2.2)

Quarterly PM ≤ 100 days; Semi-annual

PM ≤ 200 days;

Annual PM ≤ 380 days.

Max 30 days scheduling deviation;

max 2 deviations/year.

Non-conforming services result in

CAR and potential negative CPARS evaluation.

PRS # 4: On-Site

Emergency

Response (PWS

5.2.3)

Next business day on-site response time to restore critical systems.

Max 6-hour response deviation; max 1 deviation/month.

Critical failure to respond triggers CAR and negative CPARS.

PRS # 5: Incident

Reporting (PWS

5.2.4)

Detailed incident reports due within 14 calendar days of site visit.

Max 1 late report deviation allowed per month.

Delayed deliverables documented in monthly COR status report.

TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

Deliverable Frequency # of Medium/Format Submit To

Copies

Deliverable

#1: Quality

Control Plan

(QCP) (PWS

1.5.1)

Draft within

10 days of award; Final within 10 days of comments.

1 Copy Electronic / PDF via Email

KO and COR

Deliverable

#2: Key

Personnel

(PWS 1.10)

During the post-award meeting or no later than five

(5) calendar days after contract award.

1 Copy Electronic / PDF via Email

KO

Deliverable

#3:

Contractor’s

Safety Plan

(PWS 1.22.1)

Prior to commencing work.

1 Copy Electronic / PDF via Email

KO and COR

Deliverable

#3: Incident

Activity

Report (PWS

5.2.4)

No later than fourteen (14) days after the completion of the site visit.

1 Copy Electronic / PDF via Email

COR

(robert.b.decorse.civ@army.mil)

ATTACHMENT 1

EQUIPMENT LIST

CUI//SP-PROCURE//FEDCON

≤ 100

≤ 200

≤ 380