Draft PWS.pdf

DRAFT

PERFORMANCE WORK STATEMENT

U.S. Department of State

Bureau of Personnel and Training

Board of Examiners

Foreign Service Test Administration

Performance Work Statement for the

Foreign Service Test Administration

February 24, 2026

Table of Contents

1.0 General

2.0 Specific Requirements/Tasks

3.0 Contractor Quality Assurance

4.0 Delivery or Deliverables .................................. Error! Bookmark not defined.

5.0 Meetings

6.0 Required Travel and Other Direct Costs (ODCs)Error! Bookmark not defined.

7.0 Special Instructions.......................................... Error! Bookmark not defined.

8.0 Government Furnished Property/Equipment/InformationError! Bookmark not defined.

9.0 Glossary of Abbreviations and Acronyms ....... Error! Bookmark not defined.

Performance Work Statement (PWS) for

Foreign Service Test Administration

1.0 General

1.1 Introduction

The mission of the U.S. Department of State is to advance the interests of the American people, their safety, and economic prosperity. The mission of the Board of Examiners is to develop and supervise the administration of examinations prescribed by section 301(b) of the Foreign Service Act for candidates seeking appointments in the Foreign Service. This acquisition serves to contract services for Foreign Service Tests’ administration for foreign service hiring. The vendor will administer the FSOT and all Specialists Tests.

1.2 Objective

The intention is to develop, administer, maintain, refine, evaluate and validate a secure computer-based testing instrument known as the Foreign Service Officer Test (FSOT), the Consular Fellows Program Test (CFPT), Specialist Tests Gateways, Online Skills Tests, and Case Management Exercises.

BEX requires a Contractor to develop, maintain, upgrade, and implement fully accessible and secure electronic delivery of component parts of the tests. This shall include the following tasks:

1. Provide a management and timeline plan for the registration process, scoring, and reporting. Develop, maintain, and revise as needed a web-based registration system for registering candidates for the tests and scheduling candidates for all test seat appointments.

2. Input dates and hours into web-based systems for all officer assessments.

3. Administer, manage and provide training for domestic, overseas and military testing centers that will deliver the tests.

4. Score tests and produce reports (standard and ad hoc) and perform data reconciliation as needed.

5. Maintain and/or upgrade web-based systems to notify candidates of selection process results, and to schedule successful candidates for Officer Assessments.

6. Provide evidence that Contractor follows all Information Assurance guidelines and requirements, including to the Federal Information Security Management Act of 2002 (FISMA) http://csrc.nist.gov/groups/SMA/fisma/index.html and its related standards and guidelines issued by both the Office of Management and Budget (OMB) The Office of Federal Procurement Policy | OMB | The White House and the National Institute of

Standards and Technology (NIST) Government Contractor Resources | NIST, and GSA Section 508 http://www.section508.gov/.

7. Travel support as needed.

8. Convert all Specialists Tests to Gateways.

9. Removal of personal narratives requirement and demographic information from all tests.

10. Remove the cone choice selection in the application process.

1.3 Scope of Work

The Board of Examiners (BEX) requires comprehensive testing services to support the Foreign Service selection process. This contract encompasses the development, administration, maintenance, and validation of secure, computer-based testing instruments for Foreign Service Officer candidates, Foreign Service Specialists across multiple skill codes, Consular Fellows, and Diplomatic Technology Officers. The work includes web-based registration systems, domestic and international test center management, online proctoring capabilities, scoring and reporting systems, and Officer Assessment scheduling for approximately 10,000-15,000 candidates annually across all programs.

The contractor must provide fully accessible systems compliant with Section 508 of the Rehabilitation Act and maintain rigorous information security standards including FISMA, FedRAMP, and Department of State requirements. All systems must support reasonable accommodation for candidates with disabilities. The work requires sophisticated technical infrastructure capable of delivering secure assessments globally through both physical test centers and cloud-based online proctoring, with real-time reporting capabilities and comprehensive data management.

Test development activities will occur at the contractor's facilities under strict security protocols, including background investigations for personnel, secure storage and chain of custody procedures, and zero tolerance for unauthorized disclosures. The contractor must demonstrate capacity for rapid incident response and maintain continuous system availability except during scheduled maintenance periods.

1.4 Background

The Department of State (DOS), Bureau of Personnel and Training, Talent Acquisitions, Board of Examiners (PERT/TAC/BEX) requires the administration of legally and professionally validated written examinations to be the initial screening in the selection process to identify qualified candidates for Foreign Service employment (Foreign Service Officer and Foreign Service Specialist). BEX requires administering and delivering the Foreign Service Officer Test (FSOT), Foreign Service Specialists Tests, Consular Fellows Program Test (CFPT), Diplomatic Technology Officer Test (DTOT), and Diplomatic Security Tests. The work requires design, management, and administration for fully accessible (i.e., conformant with the requirements of GSA Section 508) and secure internet web-based candidate registration, administration of computer-based test delivery, test result notification system, scheduling system for successful candidates for Officer Assessment appointments, and reporting.

1.5 Type of Contract Contemplated

A hybrid contract of Firm Fixed Price and Time and Materials.

1.6 Period of Performance

Base Period (June 10, 2026 – June 9, 2027) Option Year 1 (June 10, 2027 - June 9, 2028) Option Year 2 (June 10, 2028 - June 9, 2029) Option Year 3 (June 10, 2029 - June 9, 2030) Option Year 4 (June 10, 2030 - June 9, 2031)

1.7 Place of Performance

The vendor will conduct most of their work from the own office/building. The vendor, occasionally, will train assessors and employees at BEX’s office. The COR will also visit the vendor’s location, yearly.

2.0 Specific Requirements/Tasks

2.1 Project Development Plan and Implementation Timeline for FSOT Description - The Web-based registration for the FSOT will occur five (5) weeks prior to each FSOT administration or as prescribed by the client and approved by the contractor (for scheduling purposes). The FSOT will be offered four times annually, as directed by BEX leadership, during 8-day test windows selected by the DOS. The management plan shall provide a project development plan and timeline of mileposts, and implementation descriptions and timeline for each essential operation, consultation and/or action for the registration and administration of the FSOT. The plan shall include the level of effort, work schedule, and a sample reporting instrument to record monthly progress on execution of the contract requirements.

2.2 FSOT Registration System

Maintain a secure web-based registration system, except for scheduled downtimes, and provide customer support for candidates' submission of the registration form, working closely with the Board of Examiners (BEX), alerting them of system issues that arise promptly. Maintain and provide needed candidate support for the test seat appointment scheduling system. Specifically, provide the following elements of the registration process:

a) Host a web-based registration system that allows clients to create a user account with login and password protections.

b) Incorporate DOS data or information privacy policies and/or other required notices or requirements on the registration and testing web site, as directed by the Department.

c) Incorporate candidate eligibility verification of self-reported age, citizenship, and verification that the candidate has not taken the FSOT within the past 11 months.

d) Develop maintain the application form, DS-1998 Foreign Service Officer Test Application Form. The program functionality will enable candidates to save information and return as often as needed to complete the form prior to submission. They will also have the ability to print the form, which will be archived in the candidates’ accounts. The form will consist of several parts, including:

1. Welcome and User Account Creation

2. Eligibility and Conduct Affirmations and Privacy Act Notices

3. Application that gathers education, work experience and other information from the candidate

4. Change in account status indicating to candidates’ successful submission of the form

e) Provide functionality to allow candidates to amend a limited number of fields in their accounts online. Exceptions to this functionality include the candidate’s social security number, birth date, name and contractor-issued ID number. Candidates will be required to contact the contractor to provide documents to substantiate the need for changes in these fields. Candidates can update information at any time. The contractor will export whatever is in the system at the time of export.

f) Receive and verify for completeness and record in database all registration form data.

g) Maintain candidate registration and test history data in database until DOS decides data are no longer needed.

h) Provide staff with a toll-free customer service telephone line and online chat to resolve registration problems.

i) Provide candidates requesting accommodation pursuant to the Rehabilitation Act with additional documentation to be submitted via a link on the landing page.

j) Vet all requests for accommodation and provide special arrangements as approved by the DOS for taking the FSOT.

Once the eligibility verification and applications forms have been successfully submitted, provide software functionality to immediately change the candidate’s status so the candidate may select a seat.

a) Test seat appointments will be limited per test scheduling window by seat availability (approximately 3,000 – 6,000 appointments per test administration, including overseas).

b) The seat selection window will be open for up to 5 weeks prior to the testing window for all testing locations. The determination will be based on DoS priorities.

c) Provide system functionality to verify candidate's eligibility, candidate does not owe an outstanding "no-show" fee, candidate has not taken FSOT within the last 10 months, and candidate will remain self-reported age eligible during the period of registration validity.

d) Develop system functionality to permit candidates to cancel or reschedule test appointments for up to 48 hours (2 business days) prior to the date of the scheduled appointment without a fee charge.

e) Collect credit/debit card information to complete the test seat scheduling process and provide candidates with information on why the information is being requested. The system will involve collecting credit/debit card information and charging those with valid credit/debit card information a nominal seat registration fee. Candidates who sit for the test will be refunded the nominal fee; candidates who do not sit for the test will be charged the remainder of the seat fee for failure to show up for the test or to timely cancel the appointment.

f) Provide email notification confirmation letters to candidates to confirm appointment date, time, location, and directions to the test center and store this information in candidate accounts.

g) Develop and implement a program to schedule Officer assessments for the Foreign Service Specialist Appointment System (FSSAS). This program will use the contractor’s standard registration and scheduling system for candidates to deliver an Officer assessment and will not use the application processing system used by FSOT and FSOA.

2.3 FSOT Administration at Test Centers and Training

Provide domestic test centers capable of secure computer-based delivery of the FSOT to approximately 3,000-6,000 test takers per test window and manage and provide training for staff at all domestic and overseas test centers. The contractor shall make provisions for the FSOT to be delivered to a minimum of 225 test centers domestically (including Puerto Rico), ensuring that maximum travel for 90% of all test takers is no more than 60 miles. Test centers should provide a secure, professional, quiet test environment for candidates taking the FSOT. Ideally, each site should be easily accessible, located near public transportation. Total seat time will be approximately 3 hours, including preparation time. The contractor will also collect a "no-show" fee equal to the amount of the test seat from candidates who fail to appear for the test. The contractor shall:

a) Develop a web-based system to schedule candidates to take the FSOT at any domestic or overseas testing center, the system must maintain applications in active status only for the period of the registration and testing windows and expire at the close of the testing window.

b) Coordinate, liaise, manage, and supervise the administration of the FSOT at U.S. Embassies, Consulates, or other USG entities identified and authorized by the DOS.

c) Provide comparable services at international commercial sites approved by

DOS.

d) Prepare and put into operation a tutorial for candidates on the FSOT test program prior to launching the computer-based test.

e) Prepare and provide a test procedures manual to train test center administrators, proctors, and IT specialists involved in administering the test domestically and overseas.

f) Approve or deny requests for accommodation under the Rehabilitation Act in consultation with DOS, and if approved, provide those accommodations.

g) Make periodic on-site audits at domestic test centers.

h) Provide telephone technical support to test centers during local business hours each testing day.

i) Review Incident Reports and provide a report to the COR of unusual occurrences at test sites. The report also will include resolutions.

j) Provide test takers with a report upon completion of the FSOT to document successful completion of the test, the date and location of the test center.

k) Establish a system to collect a "no-show" fee set DOS. The system will involve collecting credit/debit card information and charging those with valid credit/debit card information a nominal seat registration fee. Candidates who sit for the test will be refunded the nominal fee; candidates who fail to appear for the test or who fail to reschedule their test more than 48 hours prior to the scheduled test appointment will be charged the remainder of the seat fee. The contractor will not be responsible for fees for candidates who provide credit/debit card information that becomes invalid after the initial information is submitted.

l) Provide test takers with information on the next steps and approximate time frames for the next steps via email.

All data prepared for accomplishing this task shall be deemed the property of the Government by Section H.20 of this Contract and FAR 52.227-14, shall be used by the contractor only for the performance of this contract, and shall be transferred to the Government in usable electronic form if requested at the expiration or termination of the Contract. Any conversion or other expenses that would be required to transfer the administration database from the contractor's systems to another system should be identified prior to proceeding with any solution to this Task involving such expenses.

2.4 FSOT Data Files

Develop and deliver to DOS files in Triple Pipe format to provide data on candidates who take the exam and are successful and unsuccessful on the FSOT. Deliver the RNO files to the COR and designated employee(s) in an agreed upon time during open registration via secure file transfer protocol method. Remove all candidates’ demographic information.

All applications data shall be deemed the property of the government per Section H.20 of this contract and FAR 52.227-14, shall be used by the contractor only for the performance of this contract, and shall be transferred to the government in usable electronic form if requested at the expiration or termination of the contract. Any conversion or other expenses that would be required to transfer the application database from the contractor's systems to another system shall be identified prior to proceeding with any solution to this Task involving such expenses.

2.5 Scoring and Reports

The Job Knowledge, English Usage and Comprehension (EUC), and Logic and Reasoning components of the FSOT shall be in a multiple-choice format. The contractor shall score these components at a high level of accuracy that the contractor shall define in the contract offer. BEX will advise the contractor of the passing score for each test window for the multiple-choice section. It is anticipated that the pass score generally will be at a point that results in about half of the total number of tested candidates achieving the passing score. The scoring process involves converting a candidate's raw scores on each multiple-choice section to a scaled score using the scoring method defined by the Government.

With regards to reporting, the contractor shall provide a secure data transfer file of all information from the candidates' application form, as well as raw test scores, final scores and essay response text, DOS within the agreed upon number of business days of the closing of the test window. Other reporting requirements include:

a) Final item and test statistics after each test window.

b) Complete data file containing complete registration data, FSOT data, FSOT scores, and Officer Assessment scheduling information within one week of the conclusion of the Officer Assessment scheduling window associated with each test administration. Develop a reporting tool (dashboard) for BEX to use that as real time information. This tool should be able to access the number of Generalists and Specialist applicants and the number of passers. All data prepared in accomplishing this task shall be deemed the property of the government per Section H.20 of this contract and FAR 52.227-14, shall be used by the contractor only for the performance of this contract, and shall be transferred to the government in usable electronic form if requested at the expiration or termination of the contract. Any conversion or other expenses that would be required to transfer the scoring and reports database from the contractor's systems to another system shall be identified prior to proceeding with any solution to this Task involving such expenses.

2.6 Results Reporting and Officer Assessment Scheduling

Description - Maintain web-based system to notify candidates by email that FSOT results are available in their accounts and schedule successful candidates for the Officer Assessment (see Appendix A). The contractor shall:

a) inform candidates of FSOT test results within 21 calendar days of the closure of the test window.

b) notify selected candidates to schedule the Officer Assessment.

c) schedule officer assessments during an agreed upon time for each test administration according to information provided by DOS regarding dates, times, locations, and number of appointments available.

d) within three business days of the closure of the Officer Assessment scheduling period, provide spreadsheets of candidate data and dates of Officer Assessments.

All data prepared in accomplishing this task shall be deemed the property of the government per Section H.20 of this contract and FAR 52.227-14, shall be used by the contractor only for the performance of this contract, and shall be transferred to the government in usable electronic form if requested at the expiration or termination of the contract. Any conversion or other expenses that would be required to transfer the database produced under this task from the contractor's systems to another system shall be identified prior to proceeding with any solution to this task involving such expenses.

2.7 Compliance with System Requirements for Information Technology Resources Description - Provide web-based secure registration and test delivery systems that meet DOS standard operating procedures and Federal IT security standards, including:

a) Information Assurance Certification &Accreditation Procedures Information

Assurance Certification &Accreditation Procedures

b) Federal Information Security Management Act of 2002 (FISMA) Standards (http://csrc.nist.gov/groups/SMA/fisma/index.html) (Appendix B)

c) Federal Acquisition Regulation (FAR) (http://www.acqnet.gov/FAR/)

d) Managing State Projects (MSP)

5 FAH-5 H-210 MANAGING DEPARTMENT OF STATE PROJECTS

e) Section 508 of the Rehabilitation Act (http://www.section508.gov/) Appendix C): Government Product Accessibility Template (GPAT)

f) Department of State Privacy Impact Assessment (PIA) Privacy Impact Assessments – Privacy Office - United States Department of State

g) Department of State Statement of Records Notice (SORN) System of Records Notices – Privacy Office - United States Department of State

h) Any operations not covered by these documents should follow ISO 9000 standards, or best industry practices.

i) FedRAMP FedRAMP | FedRAMP.gov

2.8 Services for Administration of the Consular Fellows Program (CFP) Description – Provide services related to the on-demand administration of the Consular Fellows Program Test (CFPT)

a) The contractor should offer web-based registration and testing systems for the CFP. The contractor shall meet by phone with DOS every two weeks to discuss progress and shall provide monthly progress reports.

b) The contractor shall develop, update, and maintain a secure web-based registration system that will be available, as directed by DOS, except for scheduled downtimes. Its functionality will be similar to that of the FSOT.

Ongoing activities will include:

(i) customer support for the candidate’s submission of the registration form,

(ii) web-based test scheduling services for eligible candidates, (iii) emailing confirmations to candidates after they schedule their tests,

(iv) candidate support for those using the test seat appointment scheduling system, and

(v) technical support. For CFP, the contractor shall provide data files to DOS files in XML format. The files will provide data on candidates who register for, take, and are successful and unsuccessful on the CFP in accordance with the tabular reporting requirements.

c) The contractor shall provide domestic and overseas test centers (with trained staff) capable of secure computer-based delivery of the CFP. The contractor should provide a system set up for computer-based test administration and delivery to up to 4,000 candidates per year, as well as program management support. The contractor should also provide accommodation including but not limited to extra time accommodation. The contractor shall use standard payment processing and secure payment data storage infrastructure.

d) BEX will provide the passing score for each test window for the multiple-choice section. The contractor shall design the reporting system to include:

(i) providing results to the DOS for the multiple-choice portions of the

CFP,

(ii) providing candidate data and results data to the DOS through provider access,

(iii) notifying candidates of the availability of their score reports,

e) The contractor shall use the current system and process used for FSOT. The datasets, infrastructures, and security will all be the same. Thus, there are no new controls to be tested as part of this work.

f) Base year. Begin to convert to a Gateway like the FSOT, DTOT, DSSAT.

2.9 Services for Administration of the Office Management Specialist Test (OMST) and Convert All Specialists Tests to Gateways

Description – Provide services related to the on-demand administration of the OMST

a) The contractor shall offer web-based registration and testing systems for the on-demand Specialist tests. The contractor shall meet with BEX every two weeks (and ad hoc) to discuss progress and shall provide monthly progress reports.

b) The contractor shall configure and implement an application processing system, which will include:

(a) developing a web-based candidate registration system,

(b) conducting normal updates and maintenance of a web-based candidate registration system, and

(c) developing a system to notify candidates to schedule their tests. The contractor shall incorporate the following features:

- customer support for the candidate’s submission of the registration form,

- web and call center-based test scheduling services for eligible candidates,

- email confirmations to candidates after they schedule their tests,

- customer support for candidates using the test seat appointment scheduling system, and

- ongoing technical support.

c) The contractor shall provide domestic, international, and military test centers (with trained staff) capable of secure computer-based delivery of the tests. The contractor shall provide a system set up for computer-based test administration and delivery to up to 4,000 OMS candidates per year and 1,000 HRO candidates per year as well as program management support. The contractor should also provide accommodation including but not limited to extra time accommodation.

The contractor shall use standard payment processing and secure payment data storage infrastructure.

d) BEX will provide the passing score for each test window for the multiple-choice section. The contractor shall design the reporting system to include:

(i) providing results to the DOS for the multiple-choice portions of the tests,

(ii) providing candidate data and results data to the DOS through provider access,

(iii) notifying candidates of the availability of their score reports, (iv) notifying candidates who pass the tests that their file is being passed to BEX, and

(v) notifying candidates when they may schedule their Officer Assessment.

e) The contractor shall use the current system and process used for FSOT, CFPT, and DTOT. The dataset, infrastructure, and security all will be the same. Thus, there are no new controls to be tested as part of this work.

f) The contractor shall convert all Specialists Tests to Gateways like OMST. All remaining Specialists Tests to be converted are:

a. Construction Engineers (CE)

b. Facility Manager (FM)

c. Financial Management Officer (FMO)

d. General Services Officer (GSO)

e. Human Resources Officer (HRO)

f. Medical Provider (MED)

g. Office Management Specialist (OMS)

h. Regional English Language Officer (RELO)

i. Regional Medical Laboratory Scientist (RMLS)

j. Regional Medical Officer (RMO)

k. Regional Medical Officer Psychiatrist (RMOP)

l. Regional Public Engagement Specialist (REPS)

2.10 Specialists Online Skills and Writing Exercise

Enable and configure the Real Time Integration (RTI) and Single Sign On (SSO) integrations between the Digital Solutions Inc(DSI)platform and the Pearson Scheduling platform to support the workflow above.

Includes setting up a client-oriented workflow and business process including a unique project homepage, project-based instructions, email notifications/reminders. System will be set up to reflect clients’ color scheme and brands including logo. Cost includes setting up the site in English only.

Administration: BEX administrators would be able to initiate candidates using the CME Platform.

Includes access for up to 20 client administrators to use the reporting platform to track activity.

The team will provide annual training to State Department administrators.

Annual License includes hosting, program management and technical support for up to 1,500 candidates per year.

2.11 Generalists Case Management Exercise

Contractor will administer the Generalists Case Management Exercise (CME) on their platform. The Board of Examiners’ Office’s (BEX) CME is generally held 3 times per year following the Foreign Service Officer Tests (FSOT). BEX expects no more than 500 candidates per event. There will be 1 CME exam with multiple forms of the test per event per event. Candidates will be directed to sign up for the first CME date. BEX will allow candidates to reschedule their first CME date under extraneous circumstances. BEX will manage candidates who request more than 1 reschedule

2.12 Foreign Affairs Information Technology (FAIT)

Contractor will administer the Case Management Exercise (CME) and Online Skills Tests together on their platform for the FAIT Fellows. The Board of Examiners Office’s (BEX) CME is held 3 times during the year following the Foreign Service Officer Tests (FSOT). BEX expects no more than 35 candidates per event. The CME and Online Skills Tests together. BEX will allow candidates to reschedule their first CME date under extraneous circumstances. BEX will manage candidates who request more than 1 reschedule.

2.13 Online Proctoring and Web Monitoring

Administer the Foreign Service Officer Test (FSOT) in the cloud via online proctoring, allowing candidates to take the FSOT from the safety of their homes. Cloud services will further enable Contractor to monitor the web for illicit FSOT, FSST, and other material to ensure the security of the exam. BEX requires a Contractor to implement a fully accessible and secure electronic delivery of component parts of the FSOT in the cloud.

This shall include the following tasks:

1. Schedule and administer the FSOT in a virtual environment with online proctoring.

2. Monitor the web and dark web for unauthorized publication and sale of FSOT materials and investigate possible breaches of the FSOT’s Online Proctoring Capitalized terms not otherwise defined herein shall have the same meanings as those assigned to them herein. DEFINITIONS:

"Candidate" means any individual who registers to take a Test.

"Delivery System" contractor means data communication, registration, scheduling, testing systems and software. Contractor "item" means a single question or problem provided by Sponsor or a third party, on behalf of the Department of State, that may appear on a Test. "Item Bank" means a pool or group of Sponsor's Items from which a specific number are combined to comprise a Test. "Test" means a set of Items from an Item Bank selected according to Department of State provided Test specifications and administered to a Candidate by computer.

RESPONSIBILITIES OF CONTRACTOR:

Contractor will provide services for the Online Proctored Test in accordance with this Performance Work Statement and the Agreement. In the event of a conflict between this Performance Work Statement and the Agreement, this PWS will control the extent of any such conflict, but solely for the Online Proctored Test and solely to the extent of the inconsistency. Registration and Scheduling of Online Proctored Test Candidates. Section

1.2 of Exhibit A shall apply to Online Proctored Test registration except that all scheduling and registration will be through contractor VUE’s World Wide Web site.

Rules and Requirement.

Contractor will make available to Candidates all rules and requirements to take an Online Proctored Test, including the technical, workstation and system requirements. Candidates will be required to show a government-issued photo ID, must be over the age of consent or have a legal guardian or parent present during check-in process and run an executable to install the online proctoring application. Contractor will share the amount of time a candidate has to take an Online Proctored Test, Online Proctored Testing Rules, and refund policy prior to completion of an Online Proctored Test registration.

Minimum Technical Requirements.

Candidates will be provided with instructions to verify that their computers meet the required minimum technical specifications to take an Online Proctored Test. To the extent that a candidate cannot meet the minimum requirements, no refund will be provided. Candidates will be required to run an executable that will install the online proctoring application and Internet-based testing secure browser (“Installer”) before they can access the Online Proctored Test. Check-in Processing.

Contractor will turn on the Self Check-in option. Self-Check-In means a check-in process performed through automation including artificial intelligence and does not include a human greeter. Self-Check-In will perform identification validation through automated technology and facial comparison using the government issued identification presented by the Candidate and a photograph taken through Contractor’s Delivery System. Where legally permissible or at contractor’s reasonable discretion, the Candidate will be prompted to:

Take a picture of him/herself within the contractor Delivery System. Present his/her government issued photo identification. Agreement to Online Proctored Testing Rules.

The parties will mutually agree on the Online Proctored Testing Rules that will be in place for the Online Proctored Test. Contractor will obtain candidate’s agreement to comply with the Online Proctored Testing Rules before candidate can access any Online Proctored Test.

Customer Service Issues. Contractor and its staff may exclude and/or terminate services if a candidate fails to follow Contractor’s Online Proctored Testing rules and procedures.

If an incident arises with a candidate, which contractor determines, in its sole discretion, is the responsibility of contractor. The contractor will take reasonable steps to resolve such candidate issue. If the candidate’s issue is not the responsibility of contractor, the contractor will contact the Department of State for direction on how to proceed with the Candidate’s Online Proctored Test. Contractor and Department of State agree to work diligently together to mutually resolve any such issues with candidates.

Notwithstanding the above, Department of State will defend, indemnify, and hold harmless contractor, its parents, subsidiaries and affiliates, and its and their respective directors, officers, partners, employees, agents, independent contractors, successors and assigns from and against any and all damages, liabilities, costs and expenses (including but not limited to attorney’s fees) resulting from any act or omission by Department of State against candidates relating to or in connection with any information contractor provides to Department of State regarding any candidate’s incident or issue. Department of State hereby authorizes the contractor to perform identification validation, facial comparison, and automated processing of Candidate Personal Data. Department of State acknowledges and understands that the contractor may from time to time during the term of this agreement, turn off these online proctored services (or a portion thereof) in certain countries based on contractor’s interpretation of international data privacy laws.

Department of State understands and agrees that the contractor is collecting candidates’ personal information and data directly and through third parties on behalf of Department of State. Notwithstanding anything contained herein, the Department of State acknowledges and agrees that Department of State is the data controller of candidate personal information and data as may be defined by each country including, but not limited to, the European Union. The contractor is the data processor for the Department of State hereunder. The Department of State acknowledges and agrees that they are responsible for all such data privacy laws as the data controller and that the contractor is responsible for all such data privacy laws as the data processor.

ASSUMPTIONS:

Online Proctored Test will only be available in countries where photo identification and video capture are permissible by law and offered by contractor. Online Proctored Test services will only be available in English. In the event the parties agree to provide other languages, the parties will sign a separate performance work statement or amendment to this PWS. The Department of State acknowledges and agrees that due to the inherent nature of Online Proctoring Contractor cannot control the security of Department of State’s Online Proctored Tests while at the candidate’s testing location or on candidate’s computer. Notwithstanding anything to the contrary in the Agreement, this SOW or other SOW, schedules or exhibits, the contractor shall have no liability to Department of State for

i. exposure or loss of Department of State’s Tests, Items or Test Content that arises from or is related to the administration of Online Proctored Tests,

ii. third parties or candidates resulting from or in connection with (a) screen shots, photos or snapshots of candidate, candidate’s computer, or identification; (b) video or audio recording the candidate, the location or anyone or anything found in the location where the services were provided; or (iii) for disclosure of wrongful conduct to the appropriate government authority.

ACCOMMODATION COMPLIANCE:

Commonly Requested Accommodations. The contractor will provide sponsor with a detailed list of “commonly requested” accommodations (Commonly Requested Accommodations) that can be approved by the sponsor without the need for prior consultation with the contractor.

Other Accommodations:

All accommodation requests for Tests delivered pursuant to this PWS, shall be handled as Other Accommodations. “Other Accommodations” means any accommodation request not provided for on the list of Commonly Request Accommodations. Sponsor shall consult with the contractor prior to approving any such Other Accommodation request.

The contractor will provide sponsor with the feasibility, timeline, and costs for such Other Accommodations. Sponsor shall work in good faith with the contractor using reasonable efforts in determining an acceptable accommodation solution.

Initial Set Up Fee.

Set-up fees are as outlined in the contract. Online Proctored Test Delivery Fees. The Online Proctored Test Delivery Fee assumes a maximum Online Proctored Test session length of one hundred and eighty (180) minutes (“Online Proctored Test Session Length” or “Online Proctored Test Session Seat Time”). Online Proctored Test Session Length is the sum of the length of all Online Proctored Test components including, but not limited to, (if any) the tutorial, the NDA, the Online Proctored Test, and the survey. Test Delivery fees are as outlined in the contract.

2.14 DS Gateway Program

The Department of State (DOS) will continue to include the Special Agent (SA), Security Engineering Officer (SEO) and Security Technical Specialist (STS) categories, under the authority of the Bureau of Diplomatic Security. Qualification guidelines and application format for this specialist category will be determined by the Department of State (DOS), Global Talent Management (GTM) and the Bureau of Diplomatic Security’s Human Resources Division (DS/EX/HRM). GTM and DS/EX/HRM will chair the evaluation team composed of Subject Matter Experts (SMEs) from DS. The contractor will demonstrate the capacity for a worldwide, web-based, on-demand registration and testing system with demonstrable performance goals. The contractor will make the performance data available for review by GTM and DS every two weeks or as requested by GTM and

DS.

The term of this work is one year with the option for the remaining options periods.

Elements of the PWS category of specialist candidates listed above (SA, SEO and STS) will have independent programs so a candidate can have simultaneous applications or “workflows” in one or more application processes. The contractor will administer the Gateway tests for all three DS Specialist skill codes, which will also include the Case Management Exercise for the SA and the written essay for the SEO and STS, which is to be administered with the appropriate Gateway test. The system used to register these candidates will include three forms:

- eligibility

- application and

- personal Narrative (PN)

The systems will allow for minor verbiage changes to application questions and small changes to drop-down responses. Candidate forms, once completed, will be stored for six months. GTM and DS will evaluate the performance of the contractor at the end of the contract period for potential extensions each year up to five years. Future extension may also include a gateway for the remaining DS skill code, (Diplomatic Courier) depending on the Bureau’s needs/ funds and the successful bidder’s performance and capacity to expand. System Configuration and Implementation Requirements - The contractor will configure and implement an application processing system which will include (a) developing a web-based candidate registration system, (b) conducting normal updates and maintenance of a web-based candidate registration system, and (c) developing a system to notify candidates to schedule their tests. The contractor will incorporate the following features:

- customer support for the candidate’s submission of the registration forms

- web and call center-based test scheduling services for eligible candidates

- email confirmations to candidates after they schedule their tests

- customer support for candidates using the test seat appointment scheduling system, and

- ongoing technical support

The contractor will provide domestic, international, and military test centers with the following requirements:

- trained staff

- secure computer-based delivery meeting the DOS’s privacy requirements

- computer based test administration and delivery to accommodate at least 2765 applicants per year for the SA, 327 for the SEO and 644 for the STS codes

- program management support

- accommodation to include (but not limited to) extra time

- standard payment processing and secure payment data storage infrastructure

The reporting system will include:

- results for the multiple-choice portions of the test to DOS

- delivery of candidate writing exercise (case management or essay)

- candidate and results data to the DOS through provider access

- notification to candidates of the availability of their score reports

- notification to candidates who pass the test that their file is being passed to DS/EX/HRM. DS/EX/HRM will coordinate Officer Assessment schedules and will provide passing scores for each test window and specialist category.

The dataset, infrastructure and security configuration/interface will all remain as is with the current system. There are no new controls to be tested as part of the work.

2.15 Diplomatic Technology Officer Test Online Tests

Description – Provide services related to the on-demand administration of the Diplomatic Technology Officer Online Tests (DTOT).

a) The contractor shall offer web-based registration and testing systems for the DTOT on-demand. The contractor shall meet with BEX SPU Chief every two weeks to discuss progress and shall provide monthly progress reports.

b) The contractor shall develop, update, and maintain a secure web-based registration system that will be available, as directed by DOS, except for scheduled downtimes. Its functionality will be like that of the FSOT. Ongoing activities will include:

(i) customer support for the candidate’s submission of the registration form,

(ii) web-based test scheduling services for eligible candidates, (iii) emailing confirmations to candidates after they schedule their tests,

(iv) candidate support for those using the test seat appointment scheduling system, and

(v) technical support. For DT, the contractor shall provide data files to DOS files in XML format. The files will provide data on candidates who register for, take, and are successful and unsuccessful on the DT tests in accordance with the tabular reporting requirements.

c) The contractor shall provide domestic and overseas test centers (with trained staff) capable of secure computer-based delivery of the DT. The contractor should provide a system set up for computer-based test administration and delivery to up to 1,000 candidates per year, as well as program management support. The contractor should also provide accommodation including but not limited to extra time accommodation. The contractor shall use standard payment processing and secure payment data storage infrastructure.

d) BEX will provide the passing score for each test window for the multiple-choice section. The contractor shall design the reporting system to include:

(i) providing results to the DOS for the multiple-choice portions of the

DT,

(ii) providing candidate data and results data to the DOS through provider access,

(iii) notifying candidates of the availability of their score reports,

e) The contractor shall use the current system and process used for FSOT. The datasets, infrastructures, and security will all be the same. Thus, there are no new controls to be tested as part of this worked) Remove all candidates’ demographic information.

3.16 Technical Review

1. Functionality: System performs all required functions as specified

2. Performance: Meets or exceeds all performance standards

3. Security: Passes all security assessments and audits

4. Accessibility: Demonstrates full Section 508 compliance

5. Reliability: Achieves required uptime and availability metrics

6. Usability: Provides positive user experience for candidates and government users

7. Documentation: Complete and accurate documentation provided

3.0 Contractor Quality Assurance.

Performance Monitoring Regular review of contractor deliverables against contract requirements Site visits and inspections Progress reports and status updates Quality assurance reviews Financial Oversight Invoice review and payment verification Cost tracking against budget allocations Audit of contractor financial records Review of indirect cost rates Compliance Monitoring Verification of regulatory compliance (labor laws, safety standards, etc.)

Review of required certifications and licenses Monitoring adherence to Federal Acquisition Regulation (FAR) requirements Small business subcontracting plan compliance Administrative Surveillance Contractor performance assessment reports (CPARs) Risk assessments Contract file documentation reviews Tracking of contract modifications and changes Technical Oversight Review of technical approaches and methodologies Evaluation of personnel qualifications Assessment of equipment and facilities Quality control inspections

5.0 Meetings

For all meetings, the contractor will be responsible for providing meeting materials, and administrative and facilitation support. Meetings will be conducted virtually weekly and ad hoc as approved by the contracting officer.

5.1 Post-Award Kickoff Meeting

Within 7 business days of contract award, the government will conduct a post-award kickoff meeting.

6. 0 Performance Requirements Summary:

Required Services

(Tasks)

Performance

Standards

Acceptable Quality

Levels

Methods of

Surveillance

Monthly reports are due by the 5th of each month. All reports should include tasks completed for each test.

FSOT is administered 4 times a year

Specialists Tests administered per timeline agreed upon by BEX and vendor

Yearly reports

100% of reports accurately depict current status

4 times a year

Agreed upon schedule

Near the end of POP for the Option Year

99%

100%

100%

95%

File reviews, periodic inspections, and random, observations, customer complaints

Biweekly meetings, emails, reports post testing event

Biweekly meetings, emails, reports post testing event

Yearly at the end of the POP

Table 1: Model for List of Deliverables

For fixed-price line items:

Line Item #

Description Quantity Delivery schedule

OR

Period of performance

Destination

OR

Place of performance

PWS reference*

001 Generalists tests - Foreign Service Officer Tests

6000 6000 for each option year

Pearson testing centers or OnVUE (online platform)

002 Specialists Test - Consular Professionals, Specialists Test (see 2.9)

Pearson testing centers or OnVUE (online platform)

003 Reports on the work conducted in a month - Progress Reports

Monthly COR

004 Data from all tests 2-3 days after the conclusion of the test

Board of Examiners Office