Draft PWS.pdf

Draft Version: PERFORMANCE WORK STATEMENT (PWS) FOR MODIFICATION OF OUR

APPLICANT TRACKING SYSTEM TO INCLUDE AN ANDITTIONAL PROSTAFF MODULE

NAVAL CRIMINAL INVESTIGATIVE SERVICE (NCIS)

SALESFORCE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOFTWARE AND LICENSES

INTEGRATION AND SUPPORT SERVICES

1.0 BACKGROUND:

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2800 personnel of which 750 serve at Headquarters and the remaining staff serve at offices worldwide. NCIS is a Department of the Navy (DoN) component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counter-intelligence (CI), and physical and personnel security matters.

NCIS is in the process of implementing a new web-based Applicant Tracking System (ATS) to provide a modern process for attracting new applicants for all professional staff (ProStaff) positions. There is an existing ATS application that is implemented on the DON DC2HS command hosted SalesForce platform, and this PWS details the enhancement of that solution. This will be an enhancement to the existing Applicant Tracking System module, not a separate instance of Salesforce. The enhanced solution will provide NCIS Code 10a staff the ability to cover every step of the hiring process from posting a position opening on the internet to uploading documents to interviewing, to moving the documents uploaded during the application process into NCIS' Human Resources (HR) database.

This new web-based ATS will also allow the applicant to check the status of their process and provide a platform for the scheduling of interviews and requesting additional information. This new web-based ATS will replace the current email and SharePoint-based ATS to which approximately 90% of the (current) applicant process is manual.

The current email application process utilized by NCIS is a cumbersome process for the human capital development team as well as potential applicants. The process involves not only extensive waste of time (due to the unwieldy process) and supplies but also a large amount of redundant emails.

2.0 SCOPE:

The primary purpose of this project is to replace NCIS Code 10A’s current email and SharePoint-based applicant tracking system with a user-friendly, efficient, highly automated, and configurable system. Ideally, a web-based ATS enabling the electronic handling of recruitment needs is the solution. The solution shall provide an automated way to manage the entire recruiting process, from posting recruiting notices to receiving applications to hiring and placing employees. The information to be contained within the database will be used for screening candidates, scheduling interviews, managing the selection process, and completing paperwork. This centralized platform will also be able to generate reports for the purpose of analyzing prior recruiting data to improve the current recruitment process, as well as identifying unsuccessful candidates. The desired end state will result in a more streamlined process by reducing duplicity of effort.

This PWS describes the performance objectives and requirements to provide an automated way to manage the entire recruiting process. The contractor shall perform the work necessary to deliver an ATS that meets NCIS' current recruitment needs for all ProStaff support positions. The contractor's solution shall improve and have an impact on current policies and procedures.

The new enhancements to the NCIS Applicant Tracking System shall not introduce network vulnerabilities that would impact the existing Authority to Operate (ATO), from the Navy Authorizing Official (NAO) which ATS currently has. The existing ATO for ATS resides on the DON DC2HS Commands hosted the environment of SalesForce, a SaaS solution for Customer Relationship Management (CRM). Additionally, the proposed enhancements will provide NCIS with the flexibility to build out additional functionality and extend the CRM application to meet NCIS' business processes and requirements for the future.

An online directory for posting, buying, sharing, and selling relevant business applications pre-configured for our solution is ideal. The most cost-effective strategy for a remote team environment is a Software as a Service (SaaS)

REQUEST FOR INFORMATION. This is a Request for Information (RFI) issued by Naval Supply Systems Command (NAVSUP) Fleet Logistics Center (FLC) Norfolk, Regional Directorate-Mechanicsburg, PA on behalf of the Naval Criminal Investigative Services (NCIS) in Quantico, VA. The Fleet Logistics Center Norfolk, Regional Directorate-Mechanicsburg, PA Office is seeking marketing information, from responsible sources to gain knowledge of potential qualified business sources capable of providing the following same or similar services. NCIS has a requirement to procure and implement a new web-based Applicant Tracking System (ATS) to provide a modern process for attracting new applicants for all professional staff (ProStaff) positions. There is an existing ATS application that is implemented on the DON DC2HS command hosted SalesForce platform, and this PWS details the enhancement of that solution. The Base period of performance (POP) is from 9/30/2025 to 9/29/2026 with four (4) Options if exercised would have an ending POP date of 9/30/2030. The North American Industrial Classification System (NAICS) code is 541512 and the small business standard is $34,000,000.00.

Included with this RFI are the draft performance work statement (PWS) associated with this effort for reference when responding to this RFI. Firms offering a system and/or possessing the requisite skills, resources and capabilities necessary to perform the stated requirement are invited to respond to this RFI providing industry feedback to the draft PWS. Submissions are not to exceed five (5) typewritten pages in no less than 12 font size.

All comments/ideas will be considered, although any questions/comments/ideas will not be responded to directly.

The goal of such feedback is to consider suggestions that might enhance competition, improve the clarity of the requirement, or leverage industry expertise, as well as any other ideas that could result in improved services. The submission should include the following information and reference N6328520250691:

1. Company name, address, and point of contact with corresponding phone number and e-mail address

2. DUNS number, Cage Code, business size and classification, NAICS Code # for this Service Requirement

3. An indication if any service is available under your GSA Schedule.

4. Any information that is an industry standard and not particular to your company including performance standards and/or practices that may be considered for this requirement.

5. Please provide if your company can perform to the period of performance with Options until the requirement completion.

6. Does your company provide security clearances and please provide type of clearance

This is not a notice of solicitation. This RFI does not constitute a RFQ, nor does this issuance restrict the Government’s acquisition approach. All responsible sources may submit a capability statement, catalog, or service specifications which shall be considered by the FLC Norfolk Regional Directorate-Mechanicsburg, PA. The government will consider and analyze all information received; formal responses will not be furnished; however, the information may be utilized in the development of a final specifications/PWS and/or Request for Quotes (RFQ).

Responses should be submitted to NAVSUP Fleet Logistics Center Norfolk, Philadelphia Office – Mr. Thomas Carey - Code 280.3, via email: thomas.carey56.civ@us.navy.mil should be submitted no later than 5:00 PM Eastern Time. (EST) on 16 June 2025. No facsimile responses will be accepted. The Government will not reimburse a Contractor for any costs associated with preparing or submitting a response to this notice. Submissions will not be returned. It is incumbent upon the interested parties to review NECO for updates to this RFI.