Draft PWS.pdf

PERFORMANCE WORK STATEMENT FOR VOICE SERVICES

FOR

NAVAL STATION NORFOLK AND

JOINT EXPEDITIONRY BASE LITTLE CREEK/ FORT STORY

1.0 SCOPE

1.1 This Performance Work Statement (PWS) defines the contractor efforts required to provide commercially available integrated voice services via Central Office based, dial tone facilities to defense activities located at-

• Naval Station (NAVSTA) Norfolk, VA to include the Naval Support Activity (NSA) Hampton Roads, Norfolk, VA and Lafayette River Annex, Norfolk, VA

• Joint Expeditionary Base Little Creek/Fort Story (JEBLC/FT STORY), Norfolk/Virginia Beach, VA.

Telephone and data communications services is provided to these command locations and their tenant commands by the

Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT), Base Communications Office

(BCO).

1.2 Commanding Officer, Naval Station (NAVSTA) Norfolk, VA is located at Building N-26. The NCTAMS LANT

Base Communications Office (BCO) is located at building MB-100. The BCO maintains approximately 17,340 telephone numbers in use at this location. The telephone lines are acquired from a local service provider. These services are delivered to Rate Demarcation Point (RDP) locations at NAVSTA Norfolk buildings N-26 (with tie cable to CEP-151A and W150A) and V-117; building NH-17 at the NSA; and building B at the Lafayette River Annex CHECK. The Navy will extend the services from the RDP to the telephone instruments. A maximum of ten percent of unused numbers shall be retained at the

Central Offices for use in supporting extended Centrex lines, “800” (toll free), Mini-Message Board service and other similar functions for NAVSTA and JEBLC/FT STORY. The following is a list of telephone numbers reserved for use at NAVSTA

Norfolk-

• 757-322-0000 through 757-322-3999

• 757-322-5000 through 757-322-5999

• 757-322-6300 through 757-322-7999

• 757-322-9000 through 757-322-9999

• 757-444-0000 through 757-444-9999

• 757-445-0000 through 757-445-3199

• 757-445-4000 through 757-445-9999

Commanding Officer, Joint Expeditionary Base Little Creek/Fort Story is located at building 1602. The NCTAMS LANT

BCO maintains 4,832 telephone numbers in use at this location. The RDP is located at building 3150 and building 2083. The following is a list of telephone numbers reserved for use at Joint Expeditionary Base Little Creek/Fort Story-

• 757-462-0000 through 757-462-9999

2.0 BACKGROUND

2.1 The mission of NCTAMS LANT: is to deliver and defend responsive, resilient, and secure computer and telecommunications systems, providing information superiority for global maritime and joint forces. NCTAMS LANT’s vision is a world class communications infrastructure that ensures information superiority by providing assured command and control to operational forces globally throughout all dimensions of warfare systems, providing information superiority for global maritime and joint forces.

3.0 PERIOD OF PERFORMANCE

3.1 The period of performance for this requirement is-

5-Year Ordering Period: 01 August 2025 through 31 July 2030

For this Statement of Work, “business days” shall be construed to mean all weekdays excluding the ten Government holidays to include New Years’ Day, Dr. Martin Luther King, Jr. Day, President’s Day, Memorial Day, Juneteenth, July 4th, Labor

Day, Columbus Day, Veteran’s Day, Thanksgiving Day, and Christmas Day.

4.0 LOCATION OF SERVICES

4.1 Services required by this contract shall be performed at-

DRAFT

• Naval Station Norfolk; Norfolk, VA

• Joint Expeditionary Base Little Creek/Fort Story, Norfolk/Virginia Beach, VA

5.0 APPLICABLE DOCUMENTS

5.1 Military Specifications - The following documents are mandatory for Defense Switched Network (DSN) interoperability-

DSN ENDS 1 MARCH 2025 FOR THESE LOCATIONS

a. Chairman of the Joint Chiefs of Staff Instruction (CJCSI) 6215.01b dtd 23 Sep 2001 "Policy for Department of

Defense Voice Networks.”

b. Defense Information Systems Agency (DISA) Joint Interoperability and Engineering Organization (JIEO)

Report #8249, Defense Information Systems Network (DISN) Circuit Switched Subsystem, DSN Generic

Switching Center Requirements (GSCR), March 1997.

c. CJCSI 6212.01B, 8 May 2000, "Interoperability and Supportability of National Security Systems and

Information Technology Systems."

5.2 Standards and regulations – The contractors shall conform to, and be compliant with established International

Telecommunications Union – Telecommunications Standardization Sector (ITU-T), Federal Communications Commission

(FCC) rules and regulations, American National Standards Institute (ANSI) standards, National Fire Protection Association

(NFPA) codes and standards, National Electrical Code (NEC), National Electrical Safety Code (ANSI C2), and Occupational

Safety and Health Administration (OSHA) General Industry Standards. The Contractor shall stay in conformity with evolving standards. In addition to this, the contractor is responsible for compliance with Navy OSH, environmental, and safety regulations.

6.0 REQUIREMENTS: The requirements identified in this Section are features/services that are an integral part of the

Central Office (CO) Centrex operating system, and each provides a specific function that is used by users of this type of telephone system. Each requirement identified make up the entire system but are functions that work independent of each other.

6.1 Centrex Voice Service - Provide analog and Integrated Services Digital Network (ISDN) telephone service for approximately 17,340 lines at NAVSTA Norfolk and 4,832 lines at JEBLC/FT STORY on a fixed-price basis. The contractor shall provide this service utilizing the telephone exchanges and number blocks identified in sections 1.2 and 1.3. The telephone lines shall be provided from a local exchange CO within the local dialing area of NAVSTA Norfolk and JEBLC/FT

STORY locations. The telephone service shall have the capability to place in-house calls (four/five digit dialing) between the telephone numbers within an exchange. Telephone calls placed between the exchanges are to be considered local calls. The contractor shall provide and maintain the cable infrastructure delivery services to the RDP locations throughout NAVSTA and JEBLC/FT STORY campuses. The quantities of services specified in Section B are Not to Exceed (NTE) quantities.

These quantities are subject to monthly review by the BCO and the contractor. Subsequently, the quantity of services will vary throughout the life of the contract. The Government has the right to cancel services, at no cost, which are no longer required to support mission requirements. The Government may also order new services through contract modification as needed to meet mission requirements. At a minimum, the following optional Centrex features will be available for use-

Features to be Available on Centrex Lines

• Three Way Calling

• Call Forwarding Variable with Activation Confirm

• Call Hold

• Call Forwarding Busy Line

• Call Forward Don’t Answer – All Calls

• Distinctive Ring Tone (Originating/Termination

• Automated Attendant (NAVSTA Norfolk only)

• Call Pickup

• Call Transfer Internal Only

• Add-on Consultation

• Hold Incoming Only

• Automatic Route Selection -Basic

• Toll Restriction

6.1.2 Provide Class of Service (COS) and Category (CAT) Code configurations to accommodate the following line restrictions- NAVSTA Norfolk

• Five-digit dialing within the Centrex only; no off station incoming or outgoing calls

• Five-digit dialing and access to the Public Switched Telephone Network (PSTN) and Verizon

Business COMMERCIAL VOICE SERVICES (CVS) long distance facilities

• Five-digit dialing within the Centrex; access to the PSTN and CVS long distance facilities.

JEBLC/FT STORY

• Four-digit dialing within the Centrex only; no off-base incoming or outgoing calls

• Four-digit dialing and access to PSTN and CVS long distance facilities

• Four-digit dialing within the Centrex; access to the PSTN and CVS long distance facilities.

6.1.3 Analog Service - Provide analog, loop start telephone circuits (approximately 14,600 consisting of 11,800 in the

NAVSTA Norfolk exchanges and 2,800 in the JEBLC/FT STORY exchanges at the respective RDP locations. The contractor shall provide service utilizing the existing telephone numbers currently in service, which are listed in sections 1.2 and 1.3.

There shall be no charge for Analog service de-installation when termination is requested.

6.1.4 ISDN Basic Rate Interface (BRI) Service − Provide Custom and National ISDN BRI services (approximately

11,101 consisting of 8,618 in the NAVSTA Norfolk exchanges and 2,483 in the JEBLC/FT STORY exchanges at respective

RDP locations. The standard configuration is two phone numbers per BRI at the RDP. The contractor shall provide ISDN

BRI services utilizing the existing telephone numbers currently in service, which are listed in sections 1.2 and 1.3. Both voice and voice/data ISDN services shall be required. Of the 8,618 ISDN BRI lines for NAVSTA Norfolk, voice only and voice/data requirements are equally distributed at 4,309 lines each. Of the 2,483 ISDN BRI lines for JEBLC/FT STORY, voice only and voice/data requirements are respectively distributed at 2,000 and 483 lines each. There shall be no charge for

ISDN BRI service de-installation when termination is requested.

6.1.4.1 ISDN Configurations - The contractor shall provide ISDN configuration groups. Attachment I provides configuration groups required at NAVSTA Norfolk and JEBLC/FT STORY. Groups may be added or deleted over the contract period. Additionally, ISDN configurations shall include provisions for adding or changing call appearances, adding or changing key designations in an existing group, adding or changing intercom groups, and adding or changing ISDN features.

6.1.5 Centrex Automatic Route Selection (ARS) capabilities shall include-

a. Common Equipment - Central Office memory utilized to provide ARS capability

b. Pattern - Choice available for completion of long distance calls as relates to call routing i.e., CVS.

c. Only, per Pattern - ARS uses the area code only to determine if call is unauthorized and should be blocked

d. Per Number Plan Area and Central Office Codes, per Pattern - ARS uses area code and first three digits of phone number to determine if call is unauthorized and should be blocked

e. ARS updates – New area codes and/or prefixes will automatically be updated within the ARS once opened as a valid exchange.

6.1.6 Centrex Lines/RDP Optimization – The contractor shall monitor line utilization and ensure lines are available at

RDPs to meet operational requirements. The technical point-of-contact will notify the contractor in advance of unusually large requirements. The contractor shall tag (label) cable terminations and cross connects at RDPs at NAVSTA Norfolk and

JEBLC/FT STORY. Tags shall display the telephone circuit number assigned to cable pairs. The Navy shall make connection to the tagged cable termination and extend services to the telephone instrument.

6.1.7 Centrex Customer Move and Change (CMAC) – Centrex service shall include CMAC management tool capability to allow Move, Add and Change administration in Centrex line and/or feature configuration for analog and ISDN lines within the Centrex service from NCTAMS LANT facilities at NAVSTA Norfolk building MB-100 Equipment, software, connection

(dedicated), and training shall be provided at no cost to the Government.

6.1.8 SMDR Equipment Usage and Data – Centrex service shall include Station Message Detail Record (SMDR)

“common equipment” at the central offices serving NAVSTA Norfolk and JEBLC/FT STORY for analog and ISDN services.

The contractor shall provide SMDR “Call Detail per Record” information for inbound and outbound calls to the Government monthly.

6.1.9 Telephone Number Management and Support – The contractor shall reserve telephone number blocks associated with the telephone number ranges and exchanges listed in sections 1.2 and 1.3 exclusively for Centrex service at NAVSTA

Norfolk and JEBLC/FT STORY. The Government shall manage Centrex telephone number assignments for

NAVSTA Norfolk and JEBLC/FT STORY from the blocks of numbers assigned to the Navy to support these facilities.

6.1.10 Route local area calling where usage charges (Message Units) apply - To the CVS network. Message Unit charges shall not be billed under this contract.

6.1.11 Route regional toll calling where commercial toll rates apply - To CVS Neither regional toll or intra-LATA toll charges shall be billed under this contract.

6.1.12 Provide access to the emergency 9-1-1 system - Government Emergency Telecommunications Service (GETS) and the Relay Network for the hearing impaired.

6.1.13 Provide access to Government owned facilities (CVS) on all telephone lines, and provide the ability to control which telephone numbers access these facilities in accordance with CAT codes. Access to commercial facilities is accomplished when a caller dials 9. Long distance calls will only be routed to the CVS facilities when 9-1-XXX-XXX-XXXX or 9-011-XXX-XXX-XXXX is dialed.

6.1.14 Interoperability Requirements - The switches to be used under this delivery order will be part of a joint use network that is required to comply with Department of Defense (DOD) interoperability policy. This policy states that primary switching facilities for installations’ long distance voice service l facilities are considered End Offices (EO). Hardware, software and firmware used for base switches serving as primary switching facilities are required to be certified as interoperable prior to use by the Government. DOD interoperability policy and directives are contained in references 5.1a through 5.1c.

6.1.15 Joint Interoperability Test Center (JITC) Certification Testing - .

6.2 Other Centrex Services

6.2.1 Simulated Exchange Access Trunk (SEAT) - The contractor shall provide SEAT service associated with access to the

Public Switched Telephone Network. Should the Federal Communications Commission modify the Federal Subscriber Line

Charge embedded in SEAT pricing, the contractor shall notify, in writing, both the Contracting/Ordering Officer and the

NCTAMS LANT point-of-contact in section 9.1 within ten days of the contractor becoming aware of such a change. Not sure these SEATS still exist.

6.2.2 Digital Facility Termination (DFT) - The Contractor shall provide DFT monthly service associated with DSN private network access for NAVSTA Norfolk and JEBLC/FT STORY. All DSN network facilities shall be in place prior to commencement of this contract to insure uninterrupted private network long distance service, which is essential to the mission of the DOD.NOT AFTER 1 MARCH 2025. TO BE DISCONTINUED. ALL LONG-DISTANCE CALLS TO BE ROUTED

OVER SEATS (???) OR LOCAL PRIS.

6.2.3 Caller ID − Contractor shall provide Caller ID. There shall be no installation or other one-time charge for call ID service.

6.2.4 Intercepts − Contractor shall provide intercepts (in the event of disconnects or number changes) to route calls to recorded announcements. This service shall be priced in one-month increments from one (1) to twelve (12) months.

6.2.5 Project Management – The contractor shall provide technical support for telecommunications planning and implementation of projects associated with Centrex services at NAVSTA Norfolk and JEBLC/FT STORY on an hourly basis.

6.3 Centrex Voice Messaging

6.3.1 Voice Mail Service - The contractor shall provide automated, 24-hour, Central Office based voice mail service, including reutilization and pass code reset for both analog and ISDN lines on a fixed-price basis. The service shall answer calls while subscribers are talking on the telephone or unable to answer calls. Two types of mailboxes shall be offered.

Standard mailboxes shall have a storage capacity of 30 minutes. Large mailboxes shall have a storage capacity of 45 minutes.

Callers shall be restricted to a maximum five-minute reply provided there is storage time available. Saved messages will be automatically purged after 30 days. There shall be no time limit on the storage of new messages. Mailbox announcements

(greetings) can be up to thirty seconds long. Mailboxes shall be accessible from any touch- tone or tone-signaling telephone anywhere.

6.3.2 Mini Message Board Service - Mini Message Board Service shall provide interactive voice messaging applications making repetitive information available to callers. Callers are initially presented with a recorded announcement.

Announcements can be up to three minutes long. Three types of mailboxes shall be offered to include installation services.

6.3.2.1 Mini Message Board Type I (Announcement Only) - Callers hear an announcement only. After the announcement, the call is automatically disconnected. There is no opportunity to leave a message.

6.3.2.2 Mini Message Board Type II (Announcement & Reply) - Callers hear an announcement and given the opportunity to leave a message. Recorded messages can be up to one minute long. The incoming message storage time for the mailbox is 45 minutes. Callers are disconnected after they leave a message.

6.3.2.3 Mini Message Board Type III (Multiple Announcement & Reply) - The mailbox can be partitioned into as many as eight sections or sub-mailboxes. Each partition will have its own main announcement and pass code. Callers hear the main announcement and can then select applicable options to hear a second announcement. After hearing the second announcement, the caller can then leave a message. Recorded messages can be up to one minute long. The total incoming message, storage time for the mailbox is 45 minutes to be dynamically allocated among mailbox sections (first come/first served basis). Callers will be disconnected after leaving a message in a main mailbox or sub-mailboxes.

6.3.3 Enhanced Call Processing - The contractor shall provide enhanced call processing capability to meet enterprise requirements to include telephone answering, voice messaging and call processing. Mailbox features shall allow for the use of basic and enhanced types, various access arrangements and multiple selection of personal voice messaging options.

6.4 Transition Support − The contractor shall support the transition from the current contract to this contract to include implementation of new ordering, billing and other processes defined or implied in this SOW. The Navy may elect to rapidly implement all process changes at once or over a period not to exceed 90 days. The contractor shall be prepared to support either.

6.4.1 The desired method of service implementation is to use the existing cable facilities presently in use at the Rate

Demarcation Point (RDP) locations. If the contractor intends to use the existing cable, the contractor shall state this in the proposal. If the contractor does not intend to use the existing cable, the contractor shall state this in the proposal and submit a transition plan. The transition plan shall include, at a minimum, how and where any new facilities will be installed. It shall be the responsibility of the contractor, upon installing new cable facilities, to half tap all existing services and install the necessary cross-connects to the existing cable plant at the RDP. There shall be minimum interruption of service when circuits are transitioned to the new cable facilities. If the contractor intends to install a new cable feed system, the contractor shall demonstrate that such is fully operational 30 days prior to commencement of this contract. New cross-connects required at the RDPs that result from installation of new cable facilities would be the responsibility of the contractor. The Government shall not incur any cost involved in cross-connecting existing circuits to the new cable facilities. The contractor shall be responsible for obtaining a record of cable pair assignments and telephone numbers to facilitate the cross-connect work. If new cable facilities are installed, the contractor shall incur all construction and material costs.

6.5 Requirements for Billing and Invoicing – The contractor shall bill in arrears on a monthly basis in accordance with the standard billing procedures of NCTAMS LANT for NAVSTA Norfolk and JEBLC/FT STORY. Monthly billing shall be submitted no later than the tenth day of the billing cycle. Invoices, reports, records and data shall be submitted to NCTAMS

LANT BCO. The contractor shall describe in detail the method to be used for billing and invoicing this contract to include the content and format of invoices, reports, records and data. The description detailing the billing and invoicing method shall be submitted with the proposal.

6.5.1 A Monthly Statement Invoice shall reflect all charges from the first day of the month to the last day of the month.

The contractor shall charge for all services, and features within one billing cycle after the services are rendered.

6.5.2 The contractor shall ensure that each invoice contains all pricing components in sufficient detail to reconcile the charges with completed orders or actual usage. The contractor shall ensure that all charges, credits and debits are shown on the invoice.

6.5.3 For other reimbursable charges, the contractor shall ensure that the invoices reflect the contractor’s actual charge for a specific service order. The Government will not pay any charges that are not agreed upon between the contractor and the Government point-of-contact, and that are not specifically stated in the service order. Examples of other reimbursable charge include but are not limited to the following- line connection, installation service charge and “add” service.

6.5.4 The contractor shall prepare and deliver a Monthly Statement Report in NCTAMS LANT format correlating

Delivery Order line-item numbers and quantities for both NAVSTA Norfolk and JEBLC/FT STORY. The report is to be cumulative over the life of the Delivery Order and shall show changes during the current reporting period with respect to the previous reporting period.

6.5.5 Customer Service Record (CSR) – The contractor shall provide a monthly, hardcopy CSR, and its supporting electronic database, showing, but not limited to, telephone numbers, location assignment, features, class of service and Pre-subscribed Inter-exchange Carrier (PIC) assignment.

6.5.6 The contractor shall deliver no later than the 10th of the following month Invoice and Billing Verification

Data in one electronic CD-ROM database format compatible with the NCTAMS LANT BCO Norfolk accounting software and a hardcopy Toll Call Detail Record. The format is to contain a legend with detailed descriptions (no miscellaneous services). The contractor is to give the Government 30-day notice of modifications to the format. Notification is to detail changes. Written Government approval is required for all changes to the format.

6.5.7 Monthly Activity Report– A detailed report of monthly activity (i.e., additions, deletes, changes, etc,) per contract line item and its supporting electronic database shall be required.

6.5.8 Dedicated Technician Request (DTR) Report - A DTR Report (spreadsheet) showing DTR numbers, charges and effective dates is due monthly by the 10th of each month showing the previous month’s activity.

6.5.9 Traffic Analysis Report – A Traffic Analysis Report is due quarterly on the 10th of March, the 10th of June, the 10th of September and the 10th of December.

6.5.10 The contractor shall be required to terminate service on a specific line or terminate a specific service on a line within 24 hours of receiving written notification from the Government. Any charges incurred after the 24- hour period following written notification shall be invalid and the Government shall not be responsible to pay for them.

6.5.11 The Government reserves the right to withhold a partial or entire payment of an invoice in dispute as detailed in

FAR 52.232-1 (Payments).

7.0 PERFORMANCE

7.1 Performance Period - The contractor shall have in place at the beginning of the contractor performance period all facilities as described in Requirements section.

7.1.1 The contractor shall describe its trouble reporting and escalation procedure, including telephone numbers to be used in reporting troubles. The contractor shall provide to the Government a list of management personnel contacts to be used by the Government point-of-contact in an escalation process in situations where troubles are not likely to be corrected within an acceptable time frame. The contractor shall be prepared to provide, in the execution of this contract, response to trouble notification within a time frame that is appropriate to the nature of the malfunction and be prepared to provide on-site support as necessary.

7.1.2 The contractor shall provide a center to receive trouble calls for all service failures. The trouble center shall be equipped with online testing capabilities, and the contractor’s representative at the center shall perform these tests immediately upon receipt of the trouble report from a designated Government point-of-contact.

7.1.3 The Government requires trouble resolution of services as follows-

• Trouble with analog lines and services shall be resolved within four hours for outages designated as emergency/critical, eight hours for priority resolution and by the next business day for routine resolution.

• Trouble with Class of Service operation shall be resolved within three hours of the initial trouble report.

• Trouble connecting to GETS, Relay Network services and/or to directory assistance lines shall be resolved within three hours of the initial trouble report.

• Trouble with ISDN BRI voice, data and video circuits shall be resolved within four hours for outages designated as emergency/critical, eight hours for priority resolution and by the next business day for routine resolution.

Troubles causing the inability to place local telephone calls shall be resolved within three hours.

• Troubles causing the inability to route Intra-LATA toll calls or long distance calls shall be resolved within three hours when it is determined the source of the trouble is within the control of the local service provider under this contract.

7.1.4 At such time, the contractor determines that trouble resolution is not possible within the specified time period, the escalation procedure shall be invoked, and the contractor’s trouble management coordinator shall notify the Government point-of-contact that the service outage will likely exceed the expected duration. The contractor shall provide the services of a qualified telephone technician to be dispatched to the Station at the request of the Government point-of-contact.

7.1.5 The contractor shall not allow service interruptions to occur on the emergency 9-1-1 system without a satisfactory alternative means of connecting with this service. This requirement applies to facilities that are under the control of this contractor only, and not external problems caused with the 9-1-1 system itself.

7.1.6 The Government requires that the contractor perform the installation and change of services in accordance with the below turnaround times. Requests for installations and changes will be communicated to the contractor using the

BCO Dedicated Technician Request (DTR) form.

• Analog telephone lines shall be installed, tested and operational at the RDP within but no later than three (3) business days following receipt of the Government’s telephone service request.

• Changes and/or additions to the Class of Service operation shall be affected within but no later than thirty (30) calendar days following receipt of the Government’s telephone service request.

• ISDN BRI services, including voice, data and video, shall be installed, tested and operational at the RDP within but no later than fourteen (14) business days following receipt of the Governments telephone service request.

7.1.7 The long-distance traffic shall route over the local facilities provider. The service provider of this contract will serve as billing agent for carriers submitting charges for official inbound collect calls. Telephone users at these sites will not be permitted access to selective long distance or regional carriers on a call-by-call basis to include 1-0-1-0-XXX. All regional toll traffic will be routed to the service provider under this contract. All long-distance toll traffic will be routed to

Commercial Voices Services (CVS) via the local facilities only. The practices of long-distance carriers known as

SLAMMING or CRAMING will not be permitted to occur under this contract. As such, any charges appearing on the monthly invoice under this contract from toll carriers, other than collect inbound calls billed by miscellaneous carriers, will not be paid under this contract. (It should be noted that, individuals wishing to place personal calling card toll calls from telephone numbers supplied under this contract will access their personal carriers by using a toll-free numbers.) Request add

Primary Interchange Carrier Freeze to this contract.

7.1.8 When and if the contractor is unable to effect repair or trouble resolution within the time limits specified in paragraph 8.1.3, or when total failures of these services exceed the duration specified; the contractor will rebate to the

Government the equivalent monthly charge for the service in question. When and if the contractor is unable to deliver requested new services within the timeframes specified, the contractor will waive the one-time nonrecurring charge for installation or purchase of the new service(s), and will forfeit the first month service charge.

7.1.9 Contractor performance will be monitored, measured and evaluated by the NCTAMS LANT Contracting

Officer’s Representative (COR), who will be the Government point-of-contact. Periodic reviews will be conducted by the

COR who will meet with the contractor’s representative as needed but not less than twice annually. All performance issues will be discussed at these meetings, and the contractor will offer proposed solutions to rectify problems relating to performance issues. Performance measuring, evaluation and reviews will be used to determine the contractor’s overall ability to perform under this contract, and this data will be used as required to measure the contractor’s ability or inability to perform under this contract.

8.0 INVOICING

8.1 Contractor shall invoice only actually incurred charges in arrears for the previous month. The invoicing period shall be from the first day of the month to the last day of the month. The invoices are due NLT the 15th day after the end of previous monthly invoicing period. The invoice shall reflect the following data-

Contract, Delivery Order and

Act Numbers Line and/or subline item number

Amount being invoiced (current invoicing period)

Amount invoiced (cumulative)

Total of all invoiced costs (current invoicing period)

Total of all invoiced costs (cumulative)

8.2 Contractor shall be paid only for the actual hours of service. Service hours billed shall be substantiated by submission of invoice.

9.0 Government Points-of-Contact

9.1 NCTAMS LANT point-of-contact for pre-award and post-award contract administration is LaChana Hill, (COR) , Code

N912, (757) 400 -9615, e-mail address-lachana.j.hill.civ@us.navy.mil.

9.2 NCTAMSLANT Contracting Officer, Robert Joas, Code N00FM3, (757) 400-9433, e-mail address-robert.p.joas.civ@us.navy.mil.

9.3 NCTAMS LANT BCO technical point-of-contact James T. Williams, Code N92 (757) 400-9977, james.t.

williams42.civ@us.navy.mil.NCTAMSLANT point-of-contract for services performed at BCO Naval Station Norfolk is

James T. Williams, Code N92, (757) 400-9977, james.t. williams42.civ@us.navy.mil.

9.4 NCTAMSLANT point-of-contact for services performed at BCO JEBLC/FT Story is James T. Williams, Code N92,

(757) 400-9977, james.t. williams42.civ@us.navy.mil.

10.0 OTHER CONDITIONS/REQUIREMENTS

The contractor must be aware of contingencies. Due to the emergent nature of exercise and real-world communications requirements and schedules, adjustments in the amount of labor, overtime and other resources needed to complete the task

10.1 Adverse Weather Conditions. The Contractor shall be required to maintain operations at NCTAMS LANT BCOs

Naval Station Norfolk and Joint Expeditionary Base Little Creek/Fort Story, and perform all maintenance functions during inclement or adverse weather conditions such as hurricanes, rainstorms, drought, etc.

10.2 Personnel. All employees who perform work under this Contract shall be employees of the Contractor and not employees of the U.S. Government. The Contractor shall provide personnel who meet, or exceed, the skill, education, and experience necessary to perform tasks under this PBSOW. All Contractor employees shall be able to read, write and speak English sufficiently to perform assigned duties.

10.3 Required Minimum Staffing during the Life of the Contract. All labor categories/personnel, proposed by the

Contractor in its offer, shall constitute the required minimum staffing during the life of the Contract. If the Contractor fails to provide the required minimum staffing/labor categories, with the required clearances, as specified in its offer, the

Government may reduce the Contract price.

10.4 Maintenance of Contractor’s List of Personnel. During the life of the Contract, the Contractor will continually update the list of on-site Contractor personnel when substitutions are made and when employees are terminated furloughed, suspended, or on extended leave of absence due to illness, death in family, or any other cause.

10.5 Standards of Behavior. Contractor personnel shall present a neat, clean and professional appearance as generally observed in a professional setting and shall adhere to the US Navy’s no smoking policy. Smoking is allowed only in designated areas where it does not compromise the rights of non-smokers.

10.6 Personnel Removal. Government rules, regulations, laws, directives, and requirements which are issued during the contract term relating to law and order, installation administration, and security on the installation shall be applicable to all contractor employees or representatives who enter the installation. Violation of such rules, regulations, laws, directives, or requirements may result in the command removing personnel from the base. Removal of employees does

DRAFT

mailto:robert.p.joas.civ@us.navy.mil mailto:williams42.civ@us.navy.mil mailto:williams42.civ@us.navy.mil not relieve the contractor from the responsibility for the work defined in this contract.

10.7 Removal by Installation Commander. The Installation Commander may bar an individual from the installation for conduct determined to be contrary to good order, discipline, or installation security.

10.8 Removal by Contracting Officer. The Contracting Officer may require the contractor to remove any employee, working under this contract, for reason of misconduct or security. Contractor employees shall be subject to removal from the premises upon determination by the Contracting Officer that such action is necessary in the interests of the government.

10.9 Special Requirements for Base Access. Entry Approval- No employee or representative of the contractor will be admitted to Naval Station Norfolk and Joint Expeditionary Base Little Creek/Fort Story without prior entry approval.

The Contractor will submit to the Contracting Officer’s Representative the full name, date and place of birth, and Social

Security number of such persons. The Contracting Officer’s Representative shall receive this information 10 calendar days prior to the start of the contract period.

10.10 General/Miscellaneous Information (Informational Purposes Only)

(a) Identification of Employees- The Contractor shall be responsible for furnishing identification cards to its employees as may be approved and directed by the Contracting Officer’s Representative. The Contractor shall require its employees to always display this identification. Upon release of any employee, the Contractor shall immediately take procession of the prescribed identification card.

(b) Transportation- The contractor shall provide contractor-owned vehicle/transportation for use during working hours. Only contractor’s employees who possess a valid U.S. motor vehicle operator’s identification card shall operate the vehicle. All contractor motor vehicle operators must comply with traffic safety program set forth in

OPNAV Instruction 5100.12.

(C)The Secretary of the Navy has determined that the illegal possession and use of drugs and paraphernalia by civilian and contract employees in the military setting contributes directly to military drug abuse and undermines command efforts to eliminate drug abuse among military personnel. The policy of the Department of the Navy, including the Marine Corps, is to deter and detect drug offenses by civilian and contract employees on military installations. Measures to be taken to identify drug offenses on military installations, and to prevent introduction of illegal drugs and paraphernalia include routine, random inspections of vehicles and personal possessions on entry or exit, with drug detection dog teams, when available. Where there is probable cause to believe that a civilian or contract employee on board a Naval or Marine Corps installation has been engaged in use, possession, or trafficking of drugs, that employee may be restricted or detained for the period necessary until that employee can be removed from the installation or can be turned over to local law enforcement authorities having jurisdiction, as appropriate. When illegal drugs are discovered during an inspection or search of a vehicle operated by a civilian or contract employee, the employee and vehicle may be detained for a reasonable period necessary to turn the employee and the vehicle over to appropriate civil law enforcement officials; action may be taken to suspend, revoke, or deny installation driving privileges. Implicit with the acceptance of this contract is the Contractor’s agreement to comply with Federal statues, laws, and regulations, including those regulations issued by the commander of the military installation.

11.0 Contractor Personnel and Security Requirements

The Contractor shall provide personnel who are qualified to perform the work described in this PWS. Contractor personnel must be United States citizens, and be able to communicate effectively in English, both orally and in writing.

11.1 Access to Federal Facilities

Homeland Security Presidential Directive (HSPD)-12; Policy for a Common Identification Standard for Federal Employees and Contractors, mandates Government-wide standard for secure and reliable forms of identification issued by the Federal

Government to its employees and/or Contractors (including Contractor employees) for gaining physical access to Federally controlled facilities and logical access to Federally controlled information systems.

HSPD-12 directs the Department of Commerce to develop a Federal Information Processing Standards (FIPS) publications to define such a common identity credential. Under this clause, and its implementing directives; Contractor and Contractor employees working at a federally controlled base, facility, or activity performing under this contract shall meet HSPD-12 and

FIPS credentialing standards for issuance of the Defense Biometric Identification System (DBIDS) Personal Identity

Verification (PIV) card.

When access to a base, facility, or activity is required, Contractor employees shall in-process with the Navy Command

Security Manager prior to start of contract and shall out-process prior to their departure at the completion of the individual’s performance under the contract. In-processing/Out-processing will be coordinated through the COR/ACOR.

To obtain a DBIDS credential and obtain base access; Contractor shall acquire DoD sponsorship via the COR/ACOR, have a thorough identity check, be properly vetted, and have a legitimate reason for base access. Identity checks require a passport or a Real ID Act-compliant state driver's license. Vetting occurs when the individual's background check/investigation and identification are compared against authoritative criminal justice data bases and favorably adjudicated, and the individual has a letter or official document (Sponsorship Letter or SECNAV Form 5512-1) from the sponsoring organization (NCTAMS

LANT) which articulates the reason for access. When the above criteria are satisfactorily met, DBIDs credentials are issued.

11.2 Contractor Suitability Background Investigation Requirements

DOD security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Government sponsor recognizes Contractor position sensitivity as Non- Sensitive/Low Risk requiring a Suitability Tier 1 background investigation. Duties involve Key Resources, publicly or privately controlled, essential to the minimal operations of the government; government service delivery, including customer service; requiring integrity or efficiency of the service; and activities demanding a significant degree of public trust (government programs or operations).

At a minimum, each Contractor employee must be a US citizen and have a favorably completed Tier 1 to obtain a favorable suitability determination to work on contract. Each Contractor employee assigned to work on this contract is required to provide and/or complete-

• Employee Profile Sheet for e-Quip processing (Full Name, SSN, DOB, POB, Contact Information (work number and email address)

• CVF Form - Citizenship Verification Form (signed/dated by the Company Facility Security

Officer/Representative)

• Two identity source documents, at least one which is a valid Federal or State government-issued picture identification,

• SF-85P Questionnaire for Public Trust Positions (or equivalent OPM investigative product)

• FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

• Original Signed Release Statements

The Contractor will be responsible for completing and adhering to the Navy Command Security Contractor Security Vetting

Process to ensure the correct security vetting happens prior to Contractors reporting to work and providing required "access" in performance of contract duties. Failure to provide the required documentation at least 30 days from contract award date may result in delaying the individual’s start date.

Regardless of their duties, all Contractor employees shall in-process with the Navy Command's Security Manager prior to start of contract and shall out-process prior to their departure at the completion of the individual's performance under the contract. In-processing/Out-processing will be coordinated through the COR/ACOR.

The Contractor shall ensure an active continuous evaluation program for the continuous evaluation of personnel suitability eligibility or assignment to contract duties. Contractor shall inform the COR/ACOR via email within 24- hours and submit a written electronic report within five (5) business days of incidents of misconduct by its employees that violate the laws of the

United States.

11.3 Interim Access

The Navy Command's Security Manager may authorize issuance of interim suitability determination upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received, and a favorable determination is not made, the Contractor employee working on the contract under interim access will be denied approval to continue to work on contract.

11.4 Denial or Termination of Access

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the Contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan in processing their employees and subcontractor employees. The Contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally controlled information system/network and/or to government information, meaning information not authorized for public release.

11.5 Physical Security

a. Some work areas are controlled access areas that require an escort of all Contractor personnel. Access will be approved and controlled by station Point of Contact (POC). Prior contact will be required before access will be granted to Contractor personnel. A list of all Contractor personnel needed on each job will be submitted to NCTAMS LANT BCO COR/ACOR, for validation and submission to station POC for approval, prior to start of work in a controlled access area.

b. All Contractor personnel will be required to always have a company ID card with picture in plain view when onboard the government facility.

c. All Contractor personnel are required to conform to all base regulations, to include designated routes, parking regulations, base vehicle speed limits, automotive liability insurance, excavation permits, use of cellular, mobile, radio phones, photographing base facilities, infrastructure, restricted areas, prohibited items.

d. All Contractor-owned or private transportation vehicles entering government installations may be subject to search each day prior to being granted access.

e. All Contractor personnel will be required to sign in and out of the Visitor Logbook provided by the Government in the

BCO and all switch area locations.

f. The Contractor shall comply with physical security standards for a Level One and Two restricted areas per OPNAVINST

5530.14 and NCTAMS LANT INST 5530.14 (series) for the protection of the BCO and supporting structures and facilities.

g. The Contractor shall coordinate with the COR for access badges and lock and key control for assigned spaces, as required.

h. The Contractor shall comply with the host and NCTAMS LANT regulations for obtaining personnel identification and vehicle passes. Certifications of need for access to the base and assigned buildings will be coordinated with the NCTAMS

LANT COR/ACOR.

i. All Contractor employees shall be provided a security briefing covering site access control procedures, key control, prohibited items in restricted/controlled spaces, and action to be taken in the event of emergency situations (fire, bomb threat, active shooter) and antiterrorism.

j. During the on-going performance of the contract, if any Contractor personnel are identified by the COR as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population the

Contractor shall take appropriate steps to remove and replace such personnel. The Contractor shall not be reimbursed for costs associated with such removal, including the costs for replacement of personnel.

11.6 Contractor’s Security Representative

The Contractor shall designate an employee to serve as the Contractor’s Security Representative. Within three workdays after contract award, the Contractor shall provide to the requiring Navy Command Security Manager and the Contracting

Officer, in writing, the name, title, address and phone number for the Contractor’s Security Representative. The Contractor’s

Security Representative shall be the primary point of contact on any security matter.

THE FOLLOWING NAVSUP LOCAL TEXT IS HEREBY MADE PART OF THE STATEMENT OF

WORK/PERFORMANCE WORK STATEMENT.

NAVSUP FLC NORFOLK may utilize contractor support through the AbilityOne Program, as needed, to perform contract closeout functions for this acquisition. Information, including business sensitive/confidential or proprietary data, that the offeror provides to the Government or information already in the possession of the Government may be viewed and utilized by the AbilityOne Program support contractor personnel during the course of its contract performance. The information that may be made available to the support contractor may include, for example, pricing and technical proposals, historical contract, pricing and performance information, Commercial Asset Visibility (CAV) reporting information and similar data/information.

By submission of a proposal in response to this solicitation, the offeror and its subcontractor’s consent to a release of their business sensitive/confidential or proprietary data to the Government's AbilityOne Program support contractor personnel in order to perform close out services. Prior to the release of any such information to the support contractor, the support contractor will have in place with the Government a Non-Disclosure/Non-Use Agreement in accordance with the terms of the

AbilityOne Program support contract.

Offerors may execute their own Non-Disclosure Agreement with the AbilityOne Program (AbilityOne contact information available from the contracting point of contact). The support contractor must provide copies of the executed agreements to the Contracting Officer and the Contracting Officer's Representative (COR) for the support contract; and the offeror/contractor for this acquisition must provide copies of the executed Agreement to the Contracting Officer for this acquisition. If the offeror/contractor seeks such a Non-Disclosure Agreement with the AbilityOne Program support contractor, the Agreement must be executed no later than the date of final delivery under the resulting NAVSUP FLC

NORFOLK.

Contractor Unclassified Access to Federally Controlled Facilities, Sensitive Information, Information Technology (IT)

Systems or Protected Health Information

Executive Order 13467, Reforming Processes Related to Suitability for Government Employee, Fitness for Contractor

Employees and Eligibility for Access to Classified National Security Information, Homeland Security Presidential Directive

(HSPD)-12, requires government agencies to develop and implement Federal security standards for Federal employees and contractors. The 5 CFR 32 Part 157 in concert with DoD Manual 1000.13, Vol 1, implements the Federal Standards.

APPLICABILITY

This text applies to all DoD…