DRAFT PWS Commercial Internet KMC.pdf

PERFORMANCE WORK STATEMENT

Blanket Purchase Agreement

Commercial Internet Services for the KMC 11 June 2025

PERFORMANCE WORK STATEMENT

BLANKET PURCHASE AGREEMENT

FOR

COMMERCIAL INTERNET SERVICES FOR THE KMC

11 JUNE 2025

TABLE OF CONTENTS

PERFORMANCE WORK STATEMENT

1. General Requirements

2. Contractor Responsibility

2.1. Planned Outages

2.2. Unplanned Outages

Complete Building and/or Area Outages Single and other Outages

2.3. Project Manager

2.4. Support Requirements

2.5. Additional Service Requirements

3. Period of Performance

5. Billing and Invoicing

6. Timely and Accurate Invoicing

7. Applicable Documents

8. Installation Access

9. Contractor Manpower Reporting Application (CMRA)

9.1. Uses and Safeguarding of Information

9.2. User Manuals

10. Problem Resolution

11. Payment of Invoices

APPENDIX A – HIGH-SPEED INTERNET SERVICE

1. General

2. Requirements

3. Hardware Lease Agreement

4. Activation/Cancellation

5. Government-Owned Fiber

APPENDIX B – COMMERCIAL CABLE TELEVISION (CATV) SERVICE

1. General

2. Requirements

2.2. Contractor Responsibility

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Commercial Internet Services for the KMC 11 June 2025

Coordination Worksite Conditions Safety Requirements Permits and Licenses Inspections Reporting Information Submissions Submissions upon Request

1. General Requirements.

The contractor shall provide all personnel, equipment, tools, materials, supervision, and any other components necessary to ensure 24-hour telecommunication services as indicated in this Performance Work Statement (PWS) and specified in Appendix A – High-Speed Internet and Appendix B – Commercial Cable Television (CATV) for the KMC area (Kapaun, Landstuhl, Ramstein and Vogelweh military installations).

2. Contractor Responsibility.

The contractor shall ensure that all services are available and uninterrupted. If interruption occurs, the contractor shall provide support in accordance with (IAW) para. 2.4. of this PWS and customer service technicians who are able to communicate in both English and German.

2.1. Planned Outages.

Outages shall be reported to the Government Points of Contact (provided in Section 9) at least 14 working days in advance, if possible. Outages not planned at least 14 working days in advance shall be communicated to the POCs as soon as they are identified.

2.2. Unplanned Outages.

If unplanned service outages occur, the contractor shall comply with the following established Reporting and Remedy procedures:

Complete Building and/or Area Outages.

Monday through Sunday: Dispatch service personnel within 2 hours of notification before 21:00 hours. After 21:00 hours, dispatch service personnel by 08:00 hours the next day.

Outage(s) must be resolved within 24 hours after notification.

Single and other Outages.

Monday through Friday: Outage(s) must be resolved not later than the next normal duty day by 11:59 hours after notification. Outages on Saturday, Sunday or German holidays shall be addressed by 08:00 hours the next working day.

Commercial Internet Services for the KMC 11 June 2025

2.3. Project Manager.

The contractor shall appoint a project manager prior to award effective date who shall be responsible for coordinating with the designated Government appointee to obtain and clarify contract requirements per the individual BPA Call.

2.4. Support Requirements.

a. Provide an estimated installation completion date at time of BPA Call and communicate any delays to the Government POCs.

b. Provide failure notification IAW 2.1 and 2.2 of the PWS.

2.5. Additional Service Requirements.

a. Return staff calls regarding service in a timely manner, but no later than 24 hours

b. Remote assistance

c. Driving to location for on-site assistance

d. All labor required to meet requirements

e. Repair and replacement of leased cables and hardware when necessary

f. Hardware and software updates on contractor-supplied equipment

3. Period of Performance

Year Start End

Period of Performance: Base Year 21 July 2025 20 July 2026 Period of Performance: Year 2 21 July 2026 20 July 2027 Period of Performance: Year 3 21 July 2027 20 July 2028 Period of Performance: Year 4 21 July 2028 20 July 2029 Period of Performance: Year 5 21 July 2029 20 July 2030

4. Conformance with Environmental Management Systems The contractor will perform work under this contract consistent with the relevant environmental policy and objectives identified in the installation environmental management system (EMS) applicable for your agreement. The contractor will perform work in a manner that conserves water, energy and other resources to the maximum extent feasible and ensure minimum production of waste as possible, giving preference to recycling and reutilization opportunities.

Furthermore, the contractor will give preference to less toxic materials whenever available and still reliable for their work. In the event an environmental nonconformance or noncompliance of host nation and USAF environmental laws and regulations associated with the contracted services is identified, the contractor takes corrective and/or preventative actions. In the case of a noncompliance, the contractor will respond and take corrective action immediately. In the case of a nonconformance, the contractor will respond and take corrective action based on the time schedule established by the EMS Coordinator. In addition, the contractor will ensure that employees are aware of the environmental management system on base and how these requirements affect their work performed under this contract. All on-site contractor personnel receive the installation EMS awareness level information. The contractor will perform all work in accordance with applicable German and US Air Force environmental laws, regulations and operating standards, including but not limited to the Final Governing Standards (FGS) for Germany. The contractor will be immediately capable of understanding and addressing environmental laws and regulations as they pertain to work performed under this agreement. The FGS for Germany and other important environmental laws & requirements applicable for all contractors working on base can be found at the EMS SharePoint Website:

https://ice.usafe.af.mil/sites/EMS/Legal%20%20Other%20Requirements/Forms/AllItems.aspx.

5. Billing and Invoicing.

The Contractor shall provide monthly invoices directly to the GPC (Government Purchase Card) cardholders and Resource Advisors (RA) for each organization. Paper invoices will not be utilized. Contractors shall make available an electronic invoice for all goods and services and use recommended commercial billing database system or equivalent within 10 business days after the covered period. All invoices shall clearly state the BPA Call Order number. The electronic invoices shall be in English and in a format that can be automatically processed, as opposed to an image of the data (e.g., PDF or bitmap). A structured data file (e.g., .xls or .xlsx) is the preferred format for electronic invoice transmission. The electronic format used shall be such that a machine-to-machine interface can be used and not require manual intervention. The Contractor shall also provide a web site in English to support on-line bill review using a hierarchical structure to allow bills to be reviewed by individual users, GPC cardholders and RA’s for each organization. The Contractor shall support incorporation of additional levels of bill viewing on the web page. The Contractor shall provide the capability to assign a tiered level of access to each user that specifies which levels in the hierarchy they are able to review. The Contractor’s web site shall allow all individual users, including those that are part of a group invoice, to view only their individual bill and usage information on-line. Billing data must include all fees or discounts and provide enough data to enable the customer to ensure accuracy of a single charge. Bills shall be made accessible on-line for a minimum of 90 days after bill was issued. Mandatory minimum invoice and bill data elements are listed in Attachment 1 of this document. Each individual charge shall be broken out as a separate line item under each line of service. Each charge detail record shall include a standard service description and the associated CLIN. Date of applicability or the date that the charge was incurred shall be presented in a separate data field for each charge.

The type of charge (e.g., recurring service, usage, equipment purchase) shall be indicated for each charge detail record.

6. Timely and Accurate Invoicing.

Invoice discrepancies shall be handled promptly until resolved. The disputed portion of the invoice shall be resolved within 90 calendar days of written notification. Invoicing discrepancies affecting only a portion of the bill shall be reflected in an amended bill for the month in question and not on subsequent bills. The Contractor shall provide a toll-free telephone number that is available between the hours of 7:00 am to 6:00 pm CET, Monday through Friday to address invoice inquiries and disputed charges. All billing disputes will be submitted to the Contractor in writing or electronically.

https://ice.usafe.af.mil/sites/EMS/Legal%20%20Other%20Requirements/Forms/AllItems.aspx

7. Applicable Documents.

The contractor shall carry out all work required in providing telecommunication services IAW all applicable German Standards, DIN, and VDE specifications to include applicable Safety Requirements and US Air Force design guides and any superseding regulations.

8. Installation Access.

USAFE will grant the contractor’s representatives and employees required access to US Air Force installations in accordance with applicable force protection rules and regulations. This access can be restricted if required by military security interest. The contractor shall coordinate installation access with the 86 CS Commercial Communications Representative and in accordance with AFFARS contract clause 5352.242-9000, “Contractor Access to Air Force Installations”.

9. Contractor Manpower Reporting Application (CMRA).

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Air Force via a secure data collection site.

The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. The contractors may direct questions to the CMRA help desk.

9.1. Uses and Safeguarding of Information.

Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor’s name and contract number associated with the data.

9.2. User Manuals.

Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

10. Problem Resolution.

The Contractor shall develop a formal problem resolution process that will be incorporated into the contract. The proposed process shall include a means to address the full range of potential problems including, but not limited to, those surrounding product/service delivery, accuracy/integrity of data feeds, invoice and billing discrepancies, and any other potential issues that may arise. The Contractor’s proposed problem resolution process shall include, at a minimum, the following key elements:

• Dedicated Contractor POCs to receive initial calls regarding any problem and help route the

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http://www.ecmra.mil/ http://www.ecmra.mil/ caller to the proper person to address the problem.

• Escalation Process: If the initial POC cannot resolve the Government subscriber’s problem surrounding product/service delivery, accuracy/integrity of data feeds, invoice and billing discrepancies, or any other potential issues within 48 hours, the Government subscriber shall be given contact info of an alternate POC with higher organizational authority via phone or e-mail to escalate the rectification of the issue.

• Ability to track a problem from initial contact through the escalation process to resolution.

• Proposed performance metrics for problem resolution (time to resolve) and proposed method for tracking and reporting these metrics listed in Paragraph 10. Deliverables.

11. Payment of Invoices.

Payment under this contract will be made via GPC. This section describes the procedures to be used for ordering services. The Government-wide purchase card, commonly referred to as the GPC, is the method of ordering and paying for purchases made under the contract. Purchase card orders are subject to all terms and conditions of this contract. The purchase card is specifically designed for use by the Federal Government. The purchase card is like a typical commercial credit card. The purchase card will only be used for official Government purchases in accordance with the established price list, terms, and conditions of the contract. The Contractor shall accept firm-fixed-price credit card orders under the contract made by use of an authorized purchase card.

Appendix A – High Speed Internet Service PERFORMANCE WORK STATEMENT

APPENDIX A – HIGH-SPEED INTERNET SERVICE

1. General.

The contractor shall provide all personnel and equipment to include upgrade(s), tools, maintenance, repair and/or replacement, technical support, and any other components necessary for uninterrupted operations of high speed internet service for customers 24 hours a day, 7 days a week for the KMC area (Kapaun, Landstuhl, Ramstein and Vogelweh military installations).

2. Requirements.

Service shall include high-speed internet service with wireless access to support the requirements of the corresponding BPA Call.

Internet access must be freely accessible (no password required) and anonymous. Access shall be enabled according to the most current Wi-Fi Standards with backwards compatibility. Internet shall be capable of handling and sharing connections with several clients.

3. Hardware Lease Agreement.

Services provided in the hardware lease include the following:

• Professional WiFi equipment to support a large number of users

• Technical support by TKS technicians or administrators to resolve any issues with the equipment/service

• Hardware repair/exchange, if necessary

• Basic configuration requests (e.g. change of passwords and SSID)

4. Activation/Cancellation.

The contractor shall deactivate/activate Internet service within 24 hours (excluding weekends and Federal/German holidays) of request by the Government POC. The contractor shall notify the Government POC of deactivation in English within 24 hours of request.

5. Government-Owned Fiber.

The 86 Communication Squadron operates and maintains fiber optic cables located on the south side of the flight line. The Government will lease four (4) strands of government-owned and maintained fiber optic cables between buildings: B-2104, B-2015, B-2301, and B-2288 to the contractor for the purpose of providing telecommunication services under this agreement. DRAFT

Appendix B– Commercial Cable Television (CATV) Service PERFORMANCE WORK STATEMENT

APPENDIX B – COMMERCIAL CABLE TELEVISION (CATV) SERVICE

1. General The contractor shall provide CATV infrastructure for the transmission of AFN and AFRTS programming in accordance with the corresponding BPA Call.

The contractor shall provide all personnel, equipment, tools, materials, supervision, and any other components necessary for the operation of CATV/bandwidth to include maintenance, repairs. The contractor shall provide CATV outlets, CATV extensions and bandwidth support as required by this PWS and the contract document. The contractor shall maintain all CATV infrastructure, provide technical support and upgrade the CATV as necessary to facilitate continued support to the US Air Force. CATV outlets and extensions shall be provided for the KMC area (Kapaun, Landstuhl, Ramstein and Vogelweh military installations). Bandwidth shall be provided for MFH (Landstuhl, Ramstein and Vogelweh military installations).

2. Requirements

2.1. AFN Channels

The contractor shall provide bandwidth capacity for transmission of current AFN programs to MFH at no additional cost to the housing area resident. The contractor shall ensure that the channel frequency arrays are identical at all head end installations and conform to AFN and/or AFRTS directives.

The contractor shall provide MFH residents the option to procure additional channels by establishing individual CATV contracts with TKS. The MFH resident will be responsible for paying TKS for the additional channels.

2.2. Contractor Responsibility

Transmission Infrastructure The contractor is responsible for all equipment required for the transmission and reception of the AFN/AFRTS programming. The contractor shall ensure all equipment used in the transmission and reception of the AFN programming is compatible with AFN/AFRTS transmissions/decoders. The government will provide adequate shelter for head ends or equivalent hardware if required.

The contractor shall provide a listing of all buildings/apartments which are connected to the network on an annual basis.

Coordination For extensive work to maintain, improve, optimize or upgrade the cable transmission infrastructure relevant to this contract the contractor shall coordinate in advance with the 86 CS Commercial Communications Representative and the CO.

Worksite Conditions The security of the facilities is provided by the Government; the contractor shall keep equipment installation sites and work sites in a clean and orderly manner. All equipment, materials, and supplies shall be installed and/or stored so as to maintain a secure and safe work site. After repairs, the contractor shall restore the work site to its original condition. The Contractor shall ensure unhindered access to all head end locations. In the event of vandalism or damage to any component of the CATV network, the contractor shall report the incident immediately to base security personnel, 86 CS Commercial Communications Representative, and the CO. The police report is crucial for any subsequent financial claims or reimbursement. The police report must accompany all claims for financial compensation resulting from vandalism or damage.

Safety Requirements The contractor shall take measures for the prevention of occupational accidents in accordance with the statutory regulations as well as regulations issued by the trade associations complying with the accepted safety and occupational medical standards.

Prior to the commencement of work, the contractor shall gather information at the Facility with regard to the significant regulations governing the work. This applies in particular to the adherence to and compliance with the occupational health and safety standards, fire prevention & protection, and environmental protection. If these regulations are enforced by official action (approvals, directives, etc.), the contractor shall be liable under the contract to comply with them in as much as they pertain to the work. Conspicuity vests in accordance with EN 471 shall be worn during all work in vehicular traffic zones. High workplaces shall be secured in accordance with the regulations issued by the Trade Associations to prevent individuals and/or objects from falling. In the event of accidents or emergencies requiring fire service or emergency rescue intervention, the contractor shall call Security Forces and/or the Fire Department immediately as well as the CO as soon as possible.

Permits and Licenses The contractor shall obtain all required permits and licenses, local and otherwise, necessary to perform the work and implement the requirements defined herein.

Inspections The Government reserves the right to inspect any or all of the contractor’s equipment/property at any time. The contractor may be required to re-perform, if the installation work does not meet the applicable standard norms and safety regulations.

Reporting Information The KMC Facility Managers in each unit or organization will be appointed the POC/liaison for the TKS Contract Manager.

a. The TKS Contract Manager shall provide training to all the Facility Managers on reporting of outages, office/facility relocation, annual CATV

Commercial Internet Services for the KMC 11 June 2025 validation and new installs.

b. The TKS Contract Manager shall assure that 86 CS RA’s are receiving semi-annual CATV validation/facility inventory list.

Submissions The contractor shall provide information concerning work carried out on U.S.

Government Installations on a quarterly basis. All quarterly reports shall be delivered to the 86 CS Commercial Communications Representative not later than two weeks after the end of reporting period. The reports shall be provided in English and in electronic format via e-mail.

The contractor shall provide the following reports to the 86 CS Commercial Communications Representative:

a. Quarterly: Actualized head end list showing decoder TID numbers and channel assignments by location

b. Annually: Report of number of actual CATV outlets in use

c. Annually: Report of number of actual CATV extensions in use

d. Annually: Report of number of actual MFH bandwidth drops in use

Submissions upon Request

The contractor shall provide, upon request by the CO, information regarding the availability of services/preexisting infrastructure within the KMC. If services or infrastructure is not available, the contractor must provide in writing a cost estimate for a site survey.