DRAFT PWS BULK LAUNDRY CONTRACT FY24 TAMC AS OF 13 OCT 2022.doc

PERFORMANCE WORK STATEMENT

BULK LAUNDRY SERVICES

TRIPLER ARMY MEDICAL CENTER AND CPL DESMOND T. DOSS HEALTH CLINIC, HAWAII

1. The Contractor shall provide labor, equipment, supervision, management, supplies, transportation, and facilities, for the cleaning, processing and finishing of Government Owned Linen for Tripler Army Medical Center (TAMC), located on the Island of Oahu, Hawaii and CPL Desmond T. Doss Health Clinic, located on Schofield Barracks on the Island of Oahu, Hawaii. Government Owned Linen consists of white and green sheets, blankets, white and green pillow cases, baby blankets and undershirts, laundry bags, scrubs, gowns, wraps, towels, surgical gowns, pajamas, Lab coats, etc., except as identified elsewhere in this performance work statement (PWS). When there are not sufficient carts available the contractor shall supplement with contractor owned carts at no additional cost. The Government will return the contractor supplied carts on or about the next scheduled delivery. The Contractor services include pickup and delivery of soiled and cleaned linen to the areas designated within this PWS. The Contractor shall establish and maintain a system of records to control and account for all work performed.

1.1. All services shall be provided in accordance with current (a) The Joint Commission (TJC) standards, (b) the Center for Disease Control and Prevention’s Guidelines for Environmental Infection Control in Health-Care Facilities, (c) Occupational Safety and Health Administration standards, (d) Healthcare Laundry Accreditation Council (HLAC) or TRSA Hygienically Clean for Healthcare, best commercial laundry standards/practices, (e) International Fabricare Institute (IFI) and (f) any other applicable Federal, State and local regulations and guidelines. Performance shall be in accordance with the scope of this PWS and other specifications or provisions of the contract. Linen services are considered a mission essential function and an essential contractor service. Requirements for this effort are determined by the pounds/pieces of soiled linen washed daily/monthly.

1.2. This contract is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.3. RESERVED

1.4. Qualifications.

1.4.1. Contractor Experience. The Contractor shall have provided hospital laundry services of same or similar capacity as this requirement, for a minimum of three years. The contractor shall have gained this experience as a result of being regularly engaged in the business of providing laundry services in health care/patient care environments (e.g., inpatient and outpatient MTFs).

1.4.2 The offeror’s commercial laundry facility shall be located on island of Oahu and shall be large enough to meet the capacity needs of this requirement.

1.4.3. Personnel.

1.4.3.1. Project Manager (PM). The Contractor shall designate in writing to the Contracting Officer (KO) and Contracting Officer’s Representative (COR) five business days prior to contract start date the individual that shall function as the Project Manager (PM). The PM shall be available at contractor’s laundry facility from 7:30 a.m. Hawaii Time Zone until 4:00 p.m. Hawaii Time Zone Monday through Friday, excluding Federal Holidays to conduct the overall management of operations at contractor’s facility. The PM shall act as the liaison with the Government and have the authority to act on behalf of the Contractor. The PM shall be responsible safeguarding and for performing all required inspections and inventories of Government property. The PM shall be available to meet, as necessary, with Government personnel designated by the Contracting Officer to discuss contract performance and/or problem areas. The Contractor’s PM shall possess a minimum of three years’ experience in managing a laundry operation of same or similar capacity as this requirement.

1.4.3.2. Alternate Project Manager (APM). The Contractor shall designate in writing to the KO and COR five business days prior to contract start date the individual that shall function as the APM. The APM shall be authorized to act on behalf of the Contractor in the absence of the PM or when the PM is unavailable.

1.4.3.3. The PM and Alternate PM must be able to read, write, speak, and understand English well enough to satisfy all contract performance requirements.

1.4.3.4 Contractor personnel shall present a neat appearance and must be recognizable as an employee of the Contractor. The Contractor shall wear distinctive clothing bearing the name of the company or wear appropriate badges or identification tags which contain the company name. The Contractor shall provide written notification to the KO/COR of any PM or APM changes as they occur not later than one (1) business days before the effective date of the change.

1.5. Security Requirements. Unaccompanied access to the MTF is not authorized without written consent from Government personnel. All personnel entering the medical facility must wear a contractor identification badge which will be provided by the Government.

1.6. Contract Employee Training. Contractor employees shall be trained in accordance with all Federal, State, and local laws and regulations. The Contractor shall maintain personnel certification, training, and licensing records for employee requirements specified in this PWS. Certification, training, and licensing records shall be kept current and on file for the duration of the contract including all option periods. Records shall be made available for Government review within 4 hours of request IAW Exhibit 4.

1.6.1. Antiterrorism (AT) Level I Training. The AT Level I awareness training must be completed within 30 calendar days after contract start date and annually thereafter. The contractor shall ensure that all new Contract Service Providers (CSPs) complete AT Level I Training within 30 calendar days of starting work and annually thereafter. The contractor shall submit certificates of completion for each affected CSP and subcontractor CSP to the COR, within 30 calendar days after completion of training by all CSPs and subcontractor CSPs. AT Level I awareness training is available at the following website: https://jkodirect.jten.mil. If the CSPs do not have a CAC he or she can go to http://jko.jten.mil/courses/atl1/launch.html to complete training and obtain their certificate.

1.6.2. Access and general protection/security policy and procedures. Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements (CFR clause 52.204-9, Personal Identity Verification of Contract Personnel) as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.3. For contractors requiring CAC. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.4. For contractors that do not require CAC but require access to a DoD facility or installation. Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (Army Directive 2014-05/AR 190-13); applicable installation, facility and area commander installation and facility access and local security policies and procedures (provided by Government representative); or, at OCONUS locations, in accordance with status-of-forces agreements and other theater regulations.

1.6.5. iWATCH Training. The contractor and all associated sub-contractors shall brief all CSPs on the local iWATCH program (training standards provided by the MTF antiterrorism officer). This local developed training will be used to inform CSPs of the types of behavior to watch for and instruct CSPs to report suspicious activity to the COR. The contractor shall submit documentation of iWATCH training completion to the COR within 30 calendar days after contract award. The contractor shall report iWATCH training of new hires with monthly training reports.

1.6.6. DOD Cyber Awareness Training. All CSPs with access to a government information system must successfully complete the DOD Cyber Awareness training prior to access to the information systems and then annually thereafter. The contractor shall submit course certificates to the COR within five calendar days of completion for each affected CSP.

1.6.7. HIPAA Training. The contractor shall comply with OTSG/MEDCOM Policy Memo 16-035, Privacy Act (PA) and Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Training. The contractor shall ensure that all persons receive HIPAA training within 30 days of their assignment to the MTF and annually no later than the 12th month anniversary of their previous training. The contractor shall submit course certificates to the COR within five calendar days of completion for each new CSP.

1.6.8. Operations Security (OPSEC) Training. Per AR 530-1, Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

1.7. Health Certificate and Physical Examinations and Immunizations – The Contractor shall ensure that employees working under the provisions of this contract have immunization screening as listed below prior to in-processing/initial assignment. This should be submitted within 30 days of contract award and then again annually. Employees (initial and future) shall have the following vaccinations: Measles, Mumps, Rubella, Chicken Pox (Varicella), and annual seasonal influenza. If no documentation of immunizations is available, lab evidence of immunity will be used (antibody titers). Hepatitis B vaccination, post exposure prophylaxis for high-risk exposure is mandatory per Occupational Safety & Health Agency (OSHA) Bloodborne Pathogen Regulation, 29 Code of Federal Regulations (CFR) 1910.1030. The Contractor shall offer the employees the Hepatitis B vaccinations as well as post exposure prophylaxis for high-risk exposure (Human Immunodeficiency Virus (HIV) medication) per current guidelines of OSHA Blood Borne Standard 29 CFR 1910.1030. All employees also shall have initial and annual Tuberculosis (TB) screening. Employees with positive tuberculin reactions shall have documentation of chest x-ray results not older than 60 months. Chest x-ray retesting of positive tuberculin reactors shall be required every 60 months or as needed if symptomatic. The Contractor is responsible for the cost of all vaccines and medications.

1.7.1. Contractor personnel shall comply with all Privacy of Protected Health Information standards.

1.8. Contractor Laundry Facilities.

1.8.1. The laundry facility shall be HLAC or TRSA Hygienically Clean for Healthcare certified within 3-months after contract award and maintain that certification throughout the term of the contract.

1.8.2. Functional separation of clean and soiled laundry areas shall be maintained at all times. Physical separation, through the presence of a barrier wall and the use of pass-through equipment is required to maintain positive air pressure in the clean section relative to a negative air pressure in the soiled section. In no case shall clean and soiled linen share the same physical space. The Laundry Plant layout/design must incorporate a “design or asepsis” whereby clean linen does not come into contact with soiled linens nor share the same physical space, thus avoiding cross-contamination or reintroduction of bacteria once processed.

1.8.3. The ventilation system shall include adequate intake, filtration, exchange rate, and exhaust in accordance with local, state, and federal regulations.

1.8.4. Contractor Facility Visits. The COR at any time during the performance of this contract may visit the laundry facility to observe and review the procedures utilized by the Contractor. The COR will provide a minimum of five working days advance notification and coordination, with the contractor, prior to visiting contractor’s facility, The COR at his or her discretion may be accompanied by other Government representatives.

1.9. Reserved.

1.10 Quality Assurance.

1.10.1. The Government will use a Quality Assurance Surveillance Plan (QASP) to monitor compliance with the contract terms and conditions and identify nonconforming services. The QASP sets forth the method and manner by which the Government intends to conduct surveillance of work under the contract and is subject to unilateral change by the Government without modification to the contract. All work required by the contract is subject to surveillance whether or not specifically included in the plan. The Government will evaluate the Contractor’s completed work to ensure it is accomplished in accordance with the standards required by this contract.

1.11. Contingency Plans. The Contractor shall maintain a current Contingency Plan submitted with their proposal and notify the COR/KO of any proposed modifications. The Contractor shall notify the COR/KO of any event that jeopardizes performance under this contract. The contractor shall submit a revised Contingency Plan to the COR within 30 days of any updates or changes IAW Exhibit 4. The plan shall include contingency operations for:

1.11.1. Mobilization. In the event of mobilization, which may require services beyond the Contractor’s capability, the Contractor shall advise the COR/KO immediately of the capability and additional volume which the Contractor can obtain from the local civilian community. In the event the Contractor is not able to meet the Government’s requirements, the Government reserves the right to obtain services from military laundry units, other Department of Defense agencies, or other commercial sources.

1.11.2. Disaster. In the event of a disaster, to include but not limited to destruction of the facility, sabotage, or an act of God or nature, that renders the Contractor’s facility unsafe, the Contractor shall determine a feasible alternative method of providing services and make recommendations to the COR/KO immediately, as directed by the COR/KO. The Government reserves the right to obtain services from other sources in the absence of such action.

1.11.3. Labor Disputes. In the event of a labor dispute, the Contractor’s responsibility to provide the service shall not be terminated. The Contractor shall provide the COR/KO his strike or other employee job action contingency plan to continue performance of service without interruption or degradation in the quality of service. In the event a labor dispute is threatened, the Contractor shall immediately notify the COR/KO. In case of a strike or other labor dispute interferes with timely contract performance, the Contractor shall immediately notify the COR/KO and initiate action under the Contingency Plan.

1.11.4. Exposure Control Plan. The Contractor shall develop an Exposure Control Plan that meets OSHA bloodborne exposure control plan standards, review/revise it annually and as necessary, in accordance with 29 CFR 1910.1030. This exposure control plan should identify, in writing, tasks and procedures in which occupational exposure to blood occurs. The Contractor shall make the plan accessible to their employees. The Contractor shall make all their personnel aware of this plan not later than contract commencement date and not later than the first day of work for new employees and review it annually or more frequently, as necessary. The Contractor shall submit an exposure control plan within 14 calendar days after award. The contractor shall submit a revised Exposure Control Plan to the COR within 30 days of any updates or changes IAW Exhibit 4.

1.11.5. Health and Safety Plan. The Contractor shall develop and submit a health and safety plan that describes items such as Personal Protective Equipment (PPE), emergency equipment, personnel training, employee medical surveillance/vaccination program, and sample transportation/handling prior to the commencement of work. The Contractor shall submit a health and safety plan within 14 calendar days after award. The contractor shall submit a revised Health and Safety Plan to the COR within 30 days of any updates or changes IAW Exhibit 4.

1.12. Post Award Conferences and Periodic Progress Meetings. The Contractor may be required to attend administrative and coordination meetings, pre-performance conferences, performance assessment board meetings, partnering session, etc., as scheduled by the COR/KO.

1.13. Transition Period.

1.13.1. General. The new Contractor shall assume complete responsibility for all operations required by this contract as of the first day of the contract period. Therefore, on the initial day of performance, the Contractor shall provide a workforce who is fully qualified and capable of performing all work required under this contract.

1.13.2. Transition Overlap. There will be a fourteen (14) day transitional period (unless approved by the COR/KO for a longer period) to ensure proper inventory of laundry.

1.14. Hours of Operations.

1.14.1. Normal Hours. The Government's regular working hours vary by MTF/Clinic. The performance of work requirements shall be accomplished within the Government’s regular working hours unless the specific work requirement specified herein necessitates otherwise. Any other work outside Government regular working hours requires prior COR/KO approval.

1.14.2. Recognized Holidays. The following is a list of federal holidays:

New Year’s Day, January 1st Martin Luther King’s Birthday, 3rd Monday in January Presidents’ Day, 3rd Monday in February Memorial Day, last Monday in May Juneteenth Day, 19th June Independence Day, July 4th Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran’s Day, November 11th Thanksgiving Day, 4th Thursday in November Christmas, December 25th

1.14.3. Pick-Up and Delivery schedules for Soiled and Cleaned linen (except Federal holidays):

Soiled laundry shall be picked up after the first delivery of clean laundry is delivered. It shall be weighed first at the time specified for pick up above.

1.14.4. Restriction to Contractor Working Hours. If the Contractor wishes to work outside of the Government's regular working hours for the Contractor’s convenience, the Contractor shall submit a written request to work outside the Government’s regular working hours. This request shall be sent to the COR/KO for approval and coordinated with the MTF. There will be no additional compensation for work performed outside regular working hours.

1.14.5. Inclement Weather Schedule. Linen shall be collected as scheduled during periods of inclement weather unless specific approval to delay collections is requested by the Contractor and received from the COR/KO. Such approval will normally be granted only in cases of particularly severe weather, such as tropical storm, hurricane, etc.

1.15. Missed Pickups. The rescheduling of missed pickups shall be agreed upon with consideration given to the holding time limitations for linen at a given location. Contractor shall also notify COR/KO of missed pickups caused by Government delay within 24 hours, or next duty day.

1.15.1 Service Interruptions. If any scheduled linen removal services must be discontinued, even temporarily, the Contractor shall notify the COR/KO, affected tenants, and customers verbally and in writing or email as soon as possible before, but not less than 1 hour before known interruption of scheduled services. If the discontinued service is due to an emergency breakdown, the Contractor shall notify the COR/KO, affected tenants and customers as soon as practicable. The rescheduling of missed pickups shall be agreed upon with consideration given to the holding time limitations for linen at a given location.

1.16. Physical Security. The Contractor shall be responsible for safeguarding any and all Government property either provided for use or being serviced under the provisions of this contract. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.17. Installation Access and General Protection/Security Policy.

1.17.1. In-processing Requirements. Contractors are prohibited from performing services under this contract absent compliance with the in-processing requirements set forth below.

1.17.2. Access and General Protection/Security Policy and Procedures. All contractor and sub-contractor CPSs performing tasks on this PWS shall comply with TAMC Regulation 190-1 Security Identification Badge, requirements and applicable installation, facility and area commander installation/facility access and local security policies and procedures which will be provided to the contractor by a Government representative within five working days of contract award. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or TAMC Provost Marshal Office. The CSPs shall comply with all personal identity verification requirements as directed by the Department of Defense (DOD), Headquarters Department of the Army (HQDA), and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. The Contractor shall provide all information required for background checks EID Passport, INC. (Rapid Gate), prior to starting work to meet installation access requirements as performed by installation law enforcement, Director of Emergency Services or Security Office. The CSP shall not be permitted to work at the MTF until the security check has been completed.

1.17.3. For Contractors that do not require CAC but require access to a DOD facility or installation. The Government will provide TAMC identification badges for Contractor personnel IAW Section 1, General Requirements and IAW TAMC Regulation 190-1, “Security Identification Badge”.

1.17.4. The MTF’s on military installations. The award of this contract does not bestow a right to have access to any military installation. Unscheduled gate closures by the Security Police may occur at any time and personnel entering or leaving the installation may experience delays. All vehicles are subject to search while on federal installations pursuant to current directives. Although delays due to the Government cannot be held against the Contractor, the Contractor shall ensure his planning for pick-ups and deliveries are scheduled to allow time for these inspections. Any violation of installation regulation, state or federal statue may result in the termination of the privilege to enter one or more military installations.

1.18. Additional Medical Treatment Facilities. In the event the Government elects to add MTFs, the workload requirement for the new MTF will be negotiated by the KO for the basic contract.

1.19. Regulatory Compliance. The Contractor shall comply with all applicable local, State, and Federal instructions, regulations, standards, and laws. The Contractor shall be required to fully comply with all changes in regulations and laws as they occur during the contract term. This compliance shall be at no additional cost to the Government.

1.20. Protection of Government Property. During execution of the work, the Contractor shall protect Government property. The Contractor shall return areas damaged as a result of negligence under this contract to their original condition at no cost to the Government.

1.21. Organizational Conflict of Interest (OCI). The Contractor shall notify the COR/KO immediately whenever it becomes aware that a potential or actual OCI exists, as defined in FAR 9.5 – Organizational and Consultant Conflicts of Interest. The Contractor shall then submit a plan to the COR/KO within 5 business days detailing how to avoid or mitigate the OCI IAW Exhibit 4. The Contractor's mitigation plan will be determined to be acceptable solely at the discretion of the COR/KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.22. Laundry Procedures Manual. The Contractor shall submit a written procedures manual to the COR and KO not later than 15 calendar days after contract award. As necessary, the Contractor shall update/revise the Laundry Procedures Manual and submit the updated/revised document to the COR/KO for review 30 calendar days prior to planned implementation IAW Exhibit 4.

1.23. ACCOUNTING FOR CONTRACTOR SUPPORT: The contractor shall report ALL contractor labor hours (inclusive of subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site IAW Exhibit 4. Reporting shall be accomplished online by going to web address: http://www.SAM.gov/, and then clicking on the “Service Contract Report” section of SAM. The reporting period is the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. The contractor shall notify the Contracting Officer's Representative (COR) by the 5th working day of November whether or not they have completed this report. If the COR is unavailable, the contractor will notify the Contracting Officer.

1.24. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend the post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor’s performance. At these meetings, the KO shall apprise the Contractor of how the Government views the Contractor’s performance and the Contractor shall apprise the Government of issues/concerns, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.25. The Contractor is responsible for submitting an accurate invoice. The Contractor may only invoice and be paid for the services actually rendered. If the Contractor performs fewer services than are provided in the contract schedule, the Government may, at the end of the applicable contract period, de-obligate the excess quantities.

SECTION 2 – DEFINITIONS, EXPLANATIONS AND ACRONYMS

2. DEFINITIONS AND EXPLANATIONS. The following terms used throughout this PWS will have the following meanings.

2.1. Acceptable Quality Level (AQL). The maximum number of defects in a lot, wherein performance will still be considered satisfactory. The AQL is allowable leeway or variance from a standard before the Government will reject the line-item service resulting in the issuance of a Contract Discrepancy Report (CDR). An AQL does not say that the Contractor may knowingly offer defective services. It implies that the Government recognizes that defective performance sometimes happens unintentionally. As long as the defective performance does not exceed the AQL, the Government will not reject the line-item service. However, the Contractor shall re-perform the defective service when directed (at no additional cost to the Government).

2.2. ADVISORY DOCUMENTS. Directives the Contractor may use for information and guidance, and which are not binding for compliance.

2.3. ADVERSE CONDITION. An item received from TAMC in a state beyond serviceability as determined by the contract. The KO resolves disputes.

2.4. ALTERNATE CONTRACTING OFFICER REPRESENTATIVE (ACOR). An individual designated in writing to assume the duties and responsibilities for this contract in the absence of the COR.

2.5. ANNUAL INVENTORY. Tripler’s complete inventory of Government owned linen.

2.6. BLOODBORNE PATHOGEN STANDARD. The Occupational Safety and Health Administration (OSHA) standard to eliminate or minimize occupational exposure to Hepatitis B Virus (HBV), Human Immunodeficiency Virus (HIV), and other blood borne pathogens.

2.7. CLEAN. Finished articles are dry and free of visible soil, lint, and objectionable odors, such as cleaning chemicals, mold, mildew, body bacteria, and other unclean elements. Spots and stains are removed without damaging the fabric. Tape and other adhesives shall be removed prior to or during the laundering process.

2.8. CLEAN WEIGHT. The total weight of clean, dry laundered items that were not processed through individual counts (e.g., special items as defined below) delivered to and accepted by the Government.

2.9. CONTAMINATED LAUNDRY. All soiled laundry originating from the MTF is categorized as contaminated. In accordance with OSHA Bloodborne Pathogens Standard 29 CFR 1910.1030, the Contractor is responsible for properly handling contaminated laundry.

2.10. CONTINGENCY PLAN. Contingency Plan is a document describing actions to be implemented or taken in the event of unforeseen circumstances.

2.11. CONTRACT DISCREPANCY REPORT (CDR). A formal written documentation of Contractor nonperformance or lack of performance for contracted work. A CDR formally notifies the Contractor of unsatisfactory performance that will result in deductions unless the Contractor can provide objective evidence to mitigate these deductions.

2.12. CONTRACT MODIFICATION. Any written alteration in the specification, contract period, price, quantity, types of laundry, or other contract provisions of the existing contract.

2.13. CONTRACTING OFFICER (KO). The Contracting Officer is the only individual who has the authority to enter into, administer, and/or terminate contracts. The KO is the exclusive Government official authorized to execute changes and authorize deviations or variations from the contract.

2.14. CONTRACTING OFFICER REPRESENTATIVE (COR). The medical facility staff member who has been designated in writing as the authorized representative of the KO acting within the limits of their authority. The COR advises the KO on matters relating to this contract, is responsible for quality assurance, inspections, surveillance documentation, verifies completion of the work, and certifies invoices related to completed work. The COR is not authorized to award, agree to, or sign any contract or modification thereto, or in any way obligate the payment of money by the Government. A copy of the letter of designation will be provided to the Contractor.

2.15. CONTRACTOR. The Contractor as used herein refers to both the prime Contractor and any subcontractors to the prime Contractor. The Contractor shall be responsible for ensuring that subcontractors comply with the provisions of the contract.

2.16. CONTRACTOR QUALITY CONTROL PROGRAM. A methodology by which the Contractor attempts to assure the MTF that expected services are provided. The methodology must be in writing.

2.17. CORRECTIVE ACTION. Acts taken by the Contractor to correct a deficiency and identify the cause(s) of the deficiency so as not to repeat them.

2.18. DAMAGE. Chemical, or physical damage which may shorten the life of the goods while being processed. Damage may occur at any time, by any party involved.

2.19. DEDUCTION. A monetary deduction that will be subtracted from the Contractor's invoice for noncompliance with contractual and quality requirements in accordance with the Contract.

2.20. DEFECT, DEFICIENCY AND DISCREPANCY. Includes each instance of non- compliance with a contract requirement or standard. A deficiency is caused by nonperformance or poor performance. Each deficiency (discrepancy) is subject to either Contractor re-performance or deductions.

2.21. RESERVED

2.22. DRYNESS AND SOFTNESS. Fluff dry items (tumble work) such as bath towels, hand towels and blankets are completely dry and soft.

2.23. DYED LINEN. Any unserviceable linen that is sent to the Contractor to be dyed brown and converted to rags.

2.24. FINISH. Items such as doctor coats, smocks, trousers, slacks, tunics, coveralls, uniforms, chef coats, and other wearing apparel must be machine finished, so that all surfaces are visibly smooth and wrinkle free. There should be no rough spots. These items should retain their original shape and size to the extent possible, depending on the type of fabric and the shrinkage percentage.

2.25. FLAT WORK. Flat work is finished laundry items that are machine pressed, folded, tied or wrapped in bundles. Flatwork finished articles include sheets, infant shirts, pillowcases, surgical wrappers, bath towels and hand towels.

2.26. GOVERNMENT FURNISHED PROPERTY (GFP). Government furnished property provided to the Contractor for use in fulfilling the terms of this contract only, must be maintained by the Contractor, returned to the Government at contract conclusion and or termination and any damaged reported to the COR during the contract.

NOTE. Linen are Government Owned/Property and not GFP.

2.27. GUIDELINES FOR HEALTHCARE LINEN SERVICE 2003. Published by the “Joint Commission on Healthcare Laundry”, a national organization dedicated to improving the care, safety, and treatment of patients in health care facilities by demonstrating their professionalism in undergoing continuous self-evaluation of performance.

2.28. HANGERS. Shall be of sufficient strength and size to hold linen articles without sagging or breaking during transit or normal use. Hangers shall be of a type that do not stain garments and leave no rust. Hangers shall be recycled and returned to the Contractor to be reused on this contract.

2.29. HEALTHCARE LAUNDRY ACCREDITATION COUNCIL (HLAC). Industry council that provides an inspection and accreditation process that recognizes those laundries that meet high standards for processing healthcare textiles. An independent third party inspects and scores the facility on the findings.

2.30. HEALTHCARE ASSOCIATED INFECTION (HAI). Illness acquired during the course of receiving treatment for other conditions within a healthcare setting.

2.31. HYGIENICALLY CLEAN. Through a combination of soil removal, pathogen removal, and pathogen inactivation, contaminated laundry can be rendered hygienically clean. Hygienically clean laundry carries negligible risk to healthcare personnel and patients, provided that the clean textiles, fabric, and clothing are not inadvertently contaminated before use. The laundering process consists of the proper combination of water, heat, pH, oxidation, chemical sanitizers, and drying and sanitizing.

2.32. INFECTION PREVENTION CONTROL COMMITTEE (IPCC). A designated group of hospital staff responsible for monitoring the total infection prevention control program within the medical facility (Laundry is considered part of the total infection prevention control responsibilities by the TJC and The Surgeon General.).

2.33. INFECTION PREVENTION AND CONTROL OFFICER (IPCO). A designated hospital staff member, responsible for monitoring the Infection Prevention and Control Program (IPCP) within the MTF. This individual is responsible for IPCP on all contracts that affect the hospital, patients and staff.

2.34. The JOINT COMMISSION (TJC). A national organization dedicated to improving the care, safety, and treatment of patients in health care facilities, and publishers of the Joint Commission on Accreditation Manuals.

2.35. LAUNDERING. The process by which soiled fabric items are cleaned and treated including mechanical action in appropriate water temperature with solutions of detergents, other additives, ironing and pressing. These additives include bleaching, rinsing, chemical rinse (sour, fabric softener, hydrogen peroxide, ozone, and any other agent for controlling the growth of microorganisms, such as molds and bacteria) and starching. The appropriate products and procedures shall be determined by the Contractor (and by industry standards) for the various types of fabric and nature of soil, provided labels are intact and the fabric is clearly identified.

2.36. LAUNDERED ARTICLES. Shall be in serviceable condition. Washing, extracting, and tumble-drying procedures shall ensure that the washed items are restored to its intended appearance. Each item is to be entirely clean, thoroughly dry, and free of lint. Flatwork shall be machine finished so that surfaces are smooth and free of wrinkles.

2.37. LOST. Linen not returned within 24 hours of scheduled delivery date. Articles found in the laundry by Contractor staff.

2.38. MEDICAL TREATMENT FACILITY (MTF). The collective term that refers to the integrated systems for medical, dental, veterinary, off post clinics and other healthcare services at Tripler Army Medical Center.

2.39. MANDATORY DOCUMENTS. Directives the Contractor is obligated to comply with the duration of the contract.

2.40. PERFORMANCE REQUIREMENTS SUMMARY (PRS). Identifies the key service outputs of the contract that will be evaluated by the Government to ensure the Contractor meets contract performance standards.

2.41. PERSONAL PROTECTIVE EQUIPMENT (PPE). A variety of barriers used alone or in combination to protect mucous membranes, skin, and clothing from contact with infectious agents. PPE includes gloves, masks, respirators, goggles, face shields, and gowns.

2.42. PIECE COUNT. Articles, items, rags, etc., which are processed through the facility. Articles for which the common unit is "pair" (socks, gloves, etc.) will be considered and counted as one piece. Paired articles of which only one item is processed (1 glove, 1 sock, etc.) will not be counted as an item. Articles processed by weight shall be counted as one piece per pound (or major fraction thereof) at its receipt/soiled weight. Articles, which are measured such as rugs and draperies, shall be counted as one piece per square yard (or major fraction thereof). Each article on which minor repairs are made shall be counted as one-piece even though more than one repair is made to the item.

2.43. PLASTIC WRAP. Plastic wrap shall be of sufficient strength to hold linen without bursting or tearing during transit and normal handling.

2.44. PROCESSING. All soil, spots, and stains are removed during laundering without damage to fabric.

2.45. QUALITY. The Standard of Cleanliness of an Area. This is measured by the Contractor’s compliance with Government mandated standards or service outputs.

2.46. QUALITY ASSURANCE (QA). A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to technical requirements; and satisfactory performance is the end result.

2.47. QUALITY ASSURANCE EVALUATOR (QAE). A Government inspector of Contractor performance.

2.48. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). A written plan that details what is to be evaluated, how evaluations are to be accomplished, frequency, parameters, inspection checklists and other information that the COR will have to provide effective QA.

2.49. QUALITY CONTROL (QC). The actions taken by the Contractor to control the services, so they meet the specifications and requirements of the contract.

2.50. RAGOUT – Government linen that is no longer serviceable (e.g. holes, rips, tears, stains).

2.51. RANDOM SAMPLING. A methodology of selecting areas to be inspected which guarantees that no prejudicial factors pre-dispose one area to be inspected over another. The methodology used is:

2.52. "SAMPLING WITH REPLACEMENT" meaning that an area once selected, is returned to the pool, and could be selected again with infinite frequency.

2.53. REGULATED MEDICAL WASTE (RMW). Waste generated in the diagnosis, treatment, or immunization of human beings or animals that is capable of causing disease or which, if not handled properly, poses a risk to individuals or a community. RMW is governed by MEDCOM Regulation 40-35, TAMC’s Infection Prevention and Control Manual Section 7.5 and OSHA’S Bloodborne Pathogens, Final Standard that provides definitions for classes of RMW.

2.54. ROUGH FINISHED ARTICLES. Includes bath towels, blankets, bathrobes, pajamas, gowns, linen bags, bouffant hats, slider sheets, and infant linen.

2.55. SANITIZED. Articles made free of dirt, lint, bacteria, and other foreign agents that will endanger health or cause infection, illness, or disease.

2.56. SMELL. Articles are free of objectionable odors to include those made by chemicals or bacteria from linens that are not properly rinsed.

2.57. STANDARD OF PERFORMANCE. The desired value or measure of a performance indicator.

2.58. STARCHED AND FINISHED ARTICLES. Includes items such as; doctor coats, PA coats, smocks, tunics, trousers, slacks, chef coats, and dresses. These items are placed on separate hangers and covered with plastic.

2.59. TAILS. A condition created when flatwork is not folded evenly with the corners not meeting each other.

2.60. TYING. Bundles of the same Linen articles counted and tied with a string.

2.61. UNSERVICABLE ITEMS. See ragout.

2.62. WHITENESS AND COLOR. White fabrics are white and free of yellow or gray items or other unsightly appearance. Colors are bright and clear. No traces of washroom supplies are left in fabrics.

2.63. ACRONYMS. Commonly used acronyms are listed below. Other acronyms and abbreviations are listed in AR 310-50, Catalog of Abbreviations and Brevity Codes.

SECTION 3 – GOVERNMENT FURNISHED PROPERTY

3. General. The Government will furnish property as specified herein to the Contractor at no additional cost to the Government. Government Furnished Property (GFP) shall be used only in the performance of the services required in this contract.

3.1. Accountability. During execution of the work, the Contractor shall protect Government property. The Contractor shall return equipment or areas damaged as a result of negligence under this contract to their original condition at no cost to the Government.

3.1.1. The Contractor shall comply with all Government rules and regulations, to include FAR 45.103, “Responsibilities and Liabilities for Government Property”, this should also include obtaining and maintaining a property accountability system for GFP. The Contractor shall report verbally and by email all incidents of loss, damage, destruction, or theft of Government furnished property immediately to the COR and KO and submit a full written report of investigation no later than five (5) calendar days of occurrence to the COR and KO.

3.1.2. The Contractor shall safeguard GFP and take reasonable precautions to prevent fraud, waste, and abuse.

3.1.3. Replacement of Government owned Items. The Contractor shall reimburse the Government for any loss, damage, or disfigurement of items. Reimbursement to TAMC, for any damage or linen loss incurred while Government owned items are in the possession of the contractor, shall be made through the COR.

3.1.4. Lost Items. The Contractor shall return all lost articles to the COR in sealed envelopes. Personal clothes shall be washed, dried, folded and identified as personal property and charged at the current price per pound and returned to the hospital. The Contractor shall electronically notify the COR immediately when sensitive items such as credit cards, military identification cards, jewelry, money or equipment is found. Lost items shall be returned the following business day to the COR or the Government representative.

3.2. Forms and Publications. The Government shall provide authorized copies of forms, publications, and services specifically identified in this contract. All commercial, industry publications related to the performance of laundry service shall be provided by the Contractor.

3.3. The Government shall provide the linen, to include impervious linen bags for contaminated linen. Soiled linen is to be deemed contaminated.

3.4. The Government shall provide loading dock scales at pickup location. The Government owned scales will be calibrated by the Government annually, with a copy of the report provided to the Contractor upon request.

3.5. The Government shall provide separate containers for Soiled and Cleaned linen.

SECTION 4 – CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND SERVICES

4.1 The Contractor shall provide an adequate facility for the purpose of providing laundry to the Government. The Contractor shall provide all facilities, vehicles, mobility fuels, personnel, equipment, and supplies necessary to fulfill all contract requirements.

4.2 Protective Clothing/Equipment. The Contractor shall provide protective clothing, equipment, coveralls, etc. for their employees as required to handle items possibly contaminated by industrial or infectious substances, medical waste, blood borne pathogens or other contaminates or as required by OSHA, local, state, and federal laws.

4.3 Contractor Furnished Commercial Vehicles. The Contractor shall provide all pickup and delivery vehicles and drivers. The Contractor shall provide all commercial vehicles to support this PWS. All vehicles shall be registered, licensed, insured, and operated IAW AR 385-10, “The Army Safety Program”, AR 190-5, “Motor Vehicle Traffic Supervision”, local and Garrison Installation traffic regulation by a licensed driver. Vehicles used in the performance of this contract shall conform to General Service Administration vehicle replacement criteria; generally, that is a combination of not more than five (5) years of age and less than 72,000 total vehicle mileage, no vehicle safety deficiencies, or visible vehicle body damage. All Contractor furnished commercial vehicles shall be maintained in a neat, presentable, and operational condition and shall meet state safety inspection standards. Any Contractor vehicles not meeting standards shall not be operated nor stored on Government installations. The Contractor shall not perform vehicle maintenance or repair on Government property.

4.4. Vehicle Markings. The Contractor shall ensure all Contractor-owned motor vehicles used in the performance of services under this contract are marked with the following information on…