Draft PWS_BMB CEU AIRSTA REFUSE REC.pdf

DRAFT

Performance Work Statement for Refuse and Recycling Collection and Disposal Services at

Coast Guard Base Miami Beach, Civil Engineering Unit and Air Station Miami

1.0 INTRODUCTION

The contractor shall furnish all labor, material, equipment, supplies, transportation, management and supervision, necessary to perform all Refuse and Recycling Collection and Disposal Services at the following three U.S. Coast Guard (USCG) locations: Base Miami Beach (BMB), 100 MacArthur Causeway, Miami Beach, Florida; the Civil Engineering Unit (CEU), Building 15608, SW 117 Ave., Miami, Florida; and, at the Air Station (AS) Miami, 14750 NW 44TH CT.

Opa Locka, Florida, as described in the Performance Work Statement (PWS).

2.0 BACKGROUND

2.1. Mission: The mission of the Coast Guard is to provide and maintain a safe, clean and healthy environment for all residents, military/civilian personnel and members of the public. To accomplish this mission, it is essential that the properties and facilities of the areas specified herein have qualified refuse and recycling collection and disposal services as required. The purpose of this PWS is to provide support to the CG installation to accomplish its mission.

3.0 SCOPE

3.1. The contractor shall provide all, experienced personnel, supervision, management, vehicles, materials, equipment, tools, supplies and any other items and service necessary to provide and accomplish Refuse and Recycling Collection and Disposal Services as specified in this performance work statement (PWS). All services provided shall be in strict adherence to all applicable federal, state and/or local laws and regulations and shall be consistent with current industry practices; along with the policies and procedures of the selected landfill center.

3.2. The service requirements and performance objectives relate directly to the mission essential items as identified in the PWS, the Contractor Quality Control Plan (QCP) and the Government Monitoring Functions, providing for the highest level of service delivery performance critical to the success of the mission. The Contractor shall use the PWS, as well as the approved QCP to accomplish the functions/tasks generated for this effort as identified in Section 5, Technical Requirements, of the PWS.

3.3. The below Table identifies the Size and Type, Location and Number of Refuse Containers;

all containers at AIRSTA MIAMI, BASE MIAMI BEACH, AND CEU MIAMI have a centralized location where all refuse and recycling collection will be performed:

Refuse Container Size Location of Container Quantity

30-cy metal container / open top BMB Miami 1 8-cy metal container/ cover BMB Miami 4

8-cy metal container/cover CEU Miami 2

20 cubic yard container/ open top AS Miami, Opa Locka 1

8 cubic metal container/ cover AS Miami, Opa Locka 4

Total Number of Containers 12

3.4. The below Table identifies the Size and Type, Location and Number of Recycling Containers:

Recycling Container Size Location of Container Quantity

*8-cy metal /covers (Single-stream Recycling) BMB Miami 1

*8-cy metal/covers (Single-stream Recycling) CEU Miami 1

*95-gal plastic covers (Single-stream Recycling) AS Miami, Opa Locka 4

Total Number of Containers 6

NOTE:

Each collection point for containers pick up is accessible from either an alley or main road.

*The 8-cubic yard (CY) and 95-gallon containers. Single-stream (also known as “fully commingled” or "single-sort") recycling refers to a system in which all paper fibers, plastics, metals, and other containers are mixed in a collection truck, instead of being sorted by the depositor into separate commodities (newspaper, paperboard, corrugated fiberboard, plastic, glass, etc.) and handled separately throughout the collection process. In single-stream, both the collection and processing systems are designed to handle this fully commingled mixture of recyclables, with materials being separated for reuse at a materials recovery facility.

3.5. Definitions:

Refuse: Includes all waste matter such as ashes, tin cans, glass, paper, rags, garden refuse, branches, leaves, and other large debris. Not included are explosive, incendiary waste materials and contaminated wastes from medical and radiological process.

http://en.wikipedia.org/wiki/Recycling http://en.wikipedia.org/wiki/Paper http://en.wikipedia.org/wiki/Newspaper http://en.wikipedia.org/wiki/Paperboard http://en.wikipedia.org/wiki/Corrugated_fiberboard http://en.wikipedia.org/wiki/Plastic http://en.wikipedia.org/wiki/Glass http://en.wikipedia.org/wiki/Materials_recovery_facility http://en.wikipedia.org/wiki/Materials_recovery_facility

Bulk: large items of refuse which do not fit into an 8-cy container. Bulk items could be trees, appliances, metal items, large construction and demolition debris, vehicle parts, etc. or any item that is larger than 1 cubic yard (CY).

Garbage: Animal and vegetable waste (and containers thereof) results from the handling, preparation, cooking, and consumption of foods. Edible, or hog feed garbage, is the portion of waste food that has been segregated for salvage.

Debris: Grass cuttings, tree trimmings, stumps, street sweepings, roofing and construction wastes, and similar waste material.

Rubbish: A variety of unsalvageable waste materials such as metal, glass, crockery, floor sweepings, paper, wrappings, containers, cartons, and similar articles not used in preparing or dispensing food. Rubbish is further subdivided:

a. Combustible Rubbish: Can be burned readily in an incinerator or burning pit.

b. Noncombustible Rubbish: Cannot be burned at ordinary incinerator temperatures (800 to 1800 degrees Fahrenheit).

Receptacles or Containers: Cans, drums, bins or similar receptacles, which can be handled easily, and multiple containers that are handled by mechanical truck mounted hoists.

Refuse Collection: Collection of cans, drums, bins or similar receptacles, which can be handled easily, and multiple containers that are handled by mechanical truck mounted hoists.

Collection: Pickup and disposal of accumulated refuse from any one unit at any time, regardless of the number of cartons or bundles.

Pickup Stations: Designated locations where refuse may be conveniently and efficiently assembled and stored in containers for collection.

3.6. Post Award Conference. At least 5 days before contract start date, the Contractor/Project Manager shall schedule a pre-start meeting. This meeting will include the Contracting Officer, Contracting Officer’s Representative (COR), Environmental Director and other BMB/CEU/AS Miami Representatives to discuss and develop a mutual understanding relative to scheduling and administration of work performed under this contract, as follows;

a. Schedule of the work

b. Safety measures (safety plan)

c. Inspection methods by the Quality Control Inspector

d. Method of recycling and refuse collection

e. Points of contact (phone numbers) in case of emergencies; and, a list of Persons Employed under the contract.

f. Coordination of access to the working areas

g. Verification of the quantities and location of refuse collection areas

3.7. Safety Plan

3.7.1. Safety Requirements: All work shall be conducted in a safe manner and shall comply with all applicable federal, state and local safety standards and requirements. The Government reserves the right to inspect for compliance with safety standards and requirements. The contractor shall develop and submit a Safety Plan, as part of the Quality Control Plan (see 8.0), within 15 days after contract award, and shall updated plan as needed. The contractor's Safety Plan shall comply with all Federal and State laws, including OSHA and regulations set forth in 29 CFR 1910 and 29 CFR 1926 and in Commandant Instructions M5100.47 and M11000.11. At a minimum, the Safety Program shall include the following:

a. Compliance with Codes

b. Assignment of Responsibility

c. Safety Indoctrination and Training

d. Inspections, Reports and Control of Hazards

e. General Housekeeping and Cleanup

f. Protection of Employees (Contactor & Government)

3.7.2. All power equipment shall be operated within the safety parameters as defined by OSHA.

Equipment shall be operated with particular care when near pedestrians and especially near children. Equipment shall be in working, safe, and good mechanical condition to operate on Coast Guard property. There shall be no visible oil or refuse spills on the road due to contractor carelessness or inadequate equipment.

3.7.3. Accident Prevention. In addition to addressing the aforementioned, the contractor shall maintain a record of property damage, accidents, and fires caused by the contractor or subcontractor employees. The contractor shall report the damages, fires or accidents to the Contracting Officer in accordance with Homeland Security Acquisition Regulation (HSAR) Clause 3052.223-90 Accident and Fire Reporting (Dec 2003). The contractor shall comply with mishap reporting procedures found in the latest edition of COMDTINST M5100, Safety and Environmental Health Manual. The procedures are for information and data gathering purposes only. The Government will supply the contractor with the necessary forms and instructions for completion of the forms. All mishaps shall be reported to the COR within 24 hours.

3.7.4. Hazardous Materials: The Contractor shall inform the COR of any hazardous materials (i.e. batteries, tires) found in the performance of this project and ensure they are not disposed of until coordinated by the Government Environmental Technician.

3.7.5. Results of Safety Non-compliance. If the contractor fails or refuses to promptly comply with safety requirements, the Contracting Officer may issue an order stopping all or part of the work until the contractor takes satisfactory corrective action. No part of the time lost due to any such stop order shall be made the subject of a claim for extension of time or for excess costs or damages to the contractor.

3.8. The contractor shall be responsible for restoring any damaged property or equipment caused by the contractor or the contractor’s employees. The restoration shall be to its original condition at no additional cost to the Government.

3.9. Licenses and Permits. The contractor shall obtain, without any additional cost to the government, the necessary licenses and permits in accordance with the requirements of the municipality, county, and state of Florida for the performance of this work and for complying with all applicable Federal, State and local laws; and shall maintain such licensing throughout the term of this contract.

A copy of all required licenses and/or permits required by the State of Florida shall be submitted after award (See Deliverables 6.0).

3.10. Unscheduled Work: The Government reserves the right to request unscheduled pickups utilizing the Estimated Quantity CLINS in the schedule, at the predetermined price, as necessary to dispose of unexpected waste. The COR will notify the contractor when unscheduled pick-ups are necessary, providing the quantity and container size to be serviced.

At no time shall the Contractor exceed the quantity without a modification to increase the estimated quantity by the Contracting Officer

3.11. Large/Bulk Items: The contractor is not required to pick up bulk items left near the 8-cy containers. Bulk items could be trees, appliances, metal items, large construction and demolition debris, vehicle parts, etc. or any item that is larger than 1 cubic yard (CY). The contractor shall provide one 30-cy container at BMB Miami and a one 20-cy at AS Miami where the Coast Guard may dispose of large construction and demolition debris.

3.12. Refuse Collection: The contractor shall collect refuse in all containers according to the schedule of items. The contractor is not required to pick up loose refuse/items such as tree branches, palm fronds, etc., that may be placed adjacent to the containers.

3.13. Disposal

3.13.1. Refuse Disposal: All refuse and bulk items shall be disposed of to a location licensed by the State of Florida following all Federal, State and local licenses and regulations for such purposes. The Contractor shall obtain all necessary permits for disposing of refuse; and, copies of these permits shall be submitted to the COR for approval. If the contractor changes the location of the site, a new permit shall be obtained and a copy again shall be submitted to the COR for approval. All payments for the permit shall be at the Contractor’s own expense. A report shall be submitted, to the COR, by the 15th of every month documenting the total amount of refuse materials that were collected the prior month.

3.13.2. Recycling Disposal: At a minimum, the contractor shall collect aluminum beverage cans, and paper products as recyclable materials. All items (i.e. cardboard, cans) shall be taken to a recycling facility. The Contractor shall comply with all Federal, State and local licenses and regulations for such purposes. The Contractor shall monitor and evaluate disposal practices to ensure that the receptacles are reaching their intended recycling destinations. The contractor shall obtain all necessary permits for handling recyclables; and, copies shall be submitted to the COR for approval. All payments for the permits shall be at the Contractor’s own expense. A report shall be submitted, to the COR, by the 15th of every month documenting the total type and amount of recycled materials that are collected. Accounting practices for recyclables shall conform to industry standards and Dade County requirements.

4.0 APPLICABLE DOCUMENTS

4.1. The Contractor shall comply with all applicable federal, state, local environmental protection and hazardous laws, statutes and regulations, as well as applicable US Coast Guard instructions, directives, attachments and exhibits listed in the table below pertaining to the services required herein and to the conduct and qualifications of personnel in performance of this contract. The contractor shall instruct and guide its employees regarding any directives provided by the Coast Guard.

4.2. The Contractor shall utilize safe products and equipment and qualified personnel to ensure the health and safety of all are in compliance with Environmental Protection Agency (EPA) and Occupational Safety Hazard Administration (OSHA) regulations. The Contractor shall obtain and submit, as required by Section 6.0 Deliverables, all necessary licenses and permits required for the execution of the services; and shall maintain such licensing through the term of the contract.

4.3. The Government will provide all publications listed upon request of the Contractor.

Supplements or amendments to listed publications may be issued during the life of the contract.

The Contractor shall immediately implement those changes, which result in a decrease, or no change in the contract price. Upon completion of the contract, the Contractor shall return to the Government all issued publications and unused forms.

Publication Number Title Date COMDTINST M4500.5D Property Management Manual 02/2013 COMDTINST M5100.47 Safety & Environmental Health Manual 02/2019 COMDTINST M5530.1C Physical Security and Force Protection Program 12/2001 COMDTINST M6000.1F Medical Manual, Chapter 7 08/2014 COMDTINST 16478.1B Hazardous Waste Management 03/1992 COMDINST M11000.7 Facilities Energy Manual 05/2014 COMDTINST M11000.11 Civil Engineering Manual (EC&R) 04/2012

5.0. TECHNICAL REQUIREMENTS

5.1. General

5.1.1. Management: The Contractor shall manage the total work effort associated with the services required in this PWS to assure fully adequate and timely completion of these services.

Such management includes, but is not limited to, planning, scheduling, work execution and remedies, report preparation, establishing and maintaining records and quality control. The contractor shall provide an adequate staff with the necessary management expertise to assure the performance of the service is met. The Contractor shall be available to meet with the COR within a reasonable response time.

5.1.2. Schedule: The contractor shall schedule and perform all refuse and recycling collection and disposal services of garbage and trash for the USCG BMB/CEU/AS Miami in accordance with the approved task, frequency and work schedule; the approved Contractor Quality Control Plan; and, the required reports in accordance with Section 6, Deliverables. The Contractor shall collect, remove and dispose of all refuse and recycling materials as scheduled in the PWS. All areas, which are involved in the collection and disposal services, shall be maintained in a neat, clean, uniform and safe condition at all times.

5.1.3. Collection Areas Maintain: No refuse or debris, spills or materials should remain after pickup, in or around containers, unless authorized by the COR.

5.2. Service/Pick-Up Schedules: The Contractor shall furnish and maintain, at all times, containers at pickup stations designated for trash and recyclables and at the frequency outlined herein. The Contractor shall establish a plan for vehicle routes and collection schedules to be submitted to the COR for approval within (15) calendar days after award of the contract.

Approved schedules shall be adhered to, and all proposed changes shall be approved by the Contracting Officer or COR at least three (3) working days in advance.

5.2.1. Refuse Collection Schedule:

Refuse and recycling collection and disposal services shall be provided between the annotated hours unless otherwise approved by the Contracting Officer or the Contracting Officer’s Representative (COR).

a. Base Miami Beach (BMB) and Civil Engineering Unit (CEU) Locations

i. Refuse collection from all 8-cy containers shall be accomplished Monday through Friday, excluding Federal Holidays, between the hours of 7:00 am and 3:30 pm. The COR shall be notified in advance of any deviations from the regular schedule.

ii. The 30-cy refuse container shall be picked up Monday and Thursdays of every week.

The COR shall notify the contractor, and the contractor shall make arrangements to have the refuse picked up within 2 working days after notification.

b. Air Station Miami (AS) Location

i. Refuse collection from all 8-cy containers shall be accomplished Monday, Wednesday and Friday, excluding Federal Holidays, between the hours of 7:30 AM and 3:30 PM.

The COR shall be notified in advance of any deviations from the regular schedule.

ii. The 20-cy refuse container shall be picked up on Thursday of every week. If Thursday should fall on a Federal Holiday, pickup shall be rescheduled for the Friday of that week.

5.2.2. Recycling Schedule:

a. BMB and CEU Miami Locations: The Contractor shall pick up the 8-cy (Single-stream Recycling) containers at this location on Friday of every week.

b. AS Miami Locations: The Contractor shall pick up the 95-gallon containers. (Single-stream Recycling) at this location on Friday of every week.

5.3. Inclement Weather Schedule: The contractor shall collect refuse in all weather conditions in accordance with the established scheduled, unless specific approval to delay collections is requested by the Contractor and approved by the COR. Such approval will normally be granted only in cases of particularly severe weather. When approval to reschedule collections is granted, the Contractor shall accomplish all missed collections within twenty-four (24) hours after the severe weather has terminated, this will be done at no additional cost to the

Government. If all makeup collections cannot be made within twenty-four (24) hours, the Contractor shall resubmit a revised schedule to the COR for approval.

5.4. Missed Pick-ups: The Contractor shall inform the COR in the event of missed scheduled pickup stations within twenty-four (24) hours after discovery by the Contractor’s quality control program or notification by the COR

5.5. Holidays: The contractor shall schedule holiday pick-ups so that the number of pick-ups per week for refuse and recycling will remain the same as required in the PWS.

5.6. Emptied Containers: When emptied, the refuse and recycling containers shall be returned to the original position as shown on the map of the base with lids replaced in the closed position.

5.7. Refuse Containers

5.7.1. 8-cubic yard Refuse Containers: Contractor shall furnish the 8-cy refuse containers for use by the Coast Guard for the duration of the contract. The contractor shall replace or repair these containers if damaged. These containers shall be plain, a uniformed color and not exhibit any rust perforation. All covers shall function properly. Containers shall not leak, or otherwise allow any liquid or solid waste to exit on to the surrounding areas. All containers shall be marked with company logo.

5.7.2. 30-cubic yard Refuse Container: The Contractor shall furnish the 30-cy refuse container for use by the Coast Guard for the duration of the contract. The contractor shall replace or repair these containers if damaged. The containers do not required fixed lids or covers, but the Contractor shall provide a means of temporarily covering (i.e. tarp) the container contents during transportation to the disposal site.

5.7.3. 20-cubic yard Refuse Container: The Contractor shall furnish the 20-cy refuse container for use by the Coast Guard for the duration of the contract. The contractor shall replace or repair these containers if damage. The containers do not required fixed lids or covers, but the Contractor shall provide a means of temporarily covering (i.e. tarp) the container contents during transportation to the disposal site.

5.8. Recycling Containers

5.8.1. 95 Gallon Recycling Containers: The Contractor shall furnish the 95-gallon recycling containers for use by the Coast Guard for the duration of the contract. Containers shall be blue in color and mark as (Single-stream Recycling) with covers to protect from inclement weather.

The contractor shall replace or repair these containers if damaged.

5.8.2. 8 CY Recycling Container: The Contractor shall furnish the 8-cy recycling containers for use by the Coast Guard for the duration of the contract. The 8-cy recycling containers shall be mark as (Single-stream Recycling) with covers to protect from inclement weather. The contractor shall replace or repair these containers if damaged.

5.9. Contractor-Furnished Supplies, Material and Equipment:

5.9.1. The Contractor shall furnish all necessary supplies, material and equipment, of the size and type customarily used in work of this kind, needed for the performance of the work, except for those specifically stated to be Government-Furnished in the PWS. All contractor-furnished equipment, materials and supplies shall be subject to the inspection and approval of the COR prior to and during the life of the contract. Upon completion of the contract, all contractor furnished equipment shall be removed from the site prior to approval of the final payment.

a. Materials supplied by the Contractor shall be of a quality to conform to applicable Federal specifications.

b. Vehicles. The contractor shall assure that all vehicles used in the performance of this contract conform to the Florida and Coast Guard Base Miami Beach (BMB), Civil Engineering Unit (CEU) and Air Station Miami (AS) regulations. The contractor shall use vehicles specifically designed for refuse collection that have watertight bodies and which do not permit loss of refuse. Open-box trucks, with or without canvas cover, are unacceptable for the collection of refuse. Collection vehicles shall meet all Department of Transportation and OSHA requirements. The Contractor’s name and phone shall be clearly displayed on each vehicle. The Government reserves the right to inspect collection vehicle and report to the Contractor any vehicle that requires repairs or replacement. The contractor shall have sufficient equipment for backup of regularly assigned vehicles to insure completion of contract requirements in the event of breakdowns or other equipment problems. Any repairs or replacement of collection vehicles must be accomplished within (3) working days at no cost to the Government.

c. Off-Site Cleaning. The contractor shall clean and sanitize containers on a Quarterly basis. Container cleaning shall be accomplished off government property.

Removal/cleaning of all containers shall be accomplished on weekend(s) to minimize disruption and impact to government operations. Containers may be removed after 1600 on Fridays and shall be returned to the designated location(s) no later than 0700 Monday morning, unless otherwise coordinated with COR. No more than 25% of contractor-furnished containers shall be removed at any one time. Scheduling and coordination of container cleaning shall be coordinated with the COR. The government reserves the right to limit which container may be removed as necessary to support ongoing operations.

5.10. Government Furnished Facilities/Utilities.

The government will provide reasonable amounts of utilities such as water and electricity as may be required to execute this PWS. No other facilities, equipment, materials or services will be provided by the government. Locations for such utilities will be coordinated with the COR.

No cleaning area or storage area is allowed on Coast Guard property for this project.

6.0 DELIVERABLES

The Contractor is responsible for meeting the deliverable format, content and schedule in accordance with the table below. Deliverables are required via electronic media, MS Word 7.0, when applicable, must be via email.

Deliverables Frequency No. of Copies and to whom

Date Required

Service Contract Reporting Requirements (FAR)

Annually In SAM.gov October 31, annually

Copy of Permits and Licenses required by the State of Florida

Updated as needed

Two - Contracting Officer/COR

NLT 10 days after award

* Certificate of Insurance as required by FAR 52.228-5

Annually One – Contracting Officer

NLT 10 days of contract award; then Anniversary of policy renewal (See note below)

Name(s), telephone number(s) and address(s) of the designated Project Manager or Supervisor

Updated as needed

Two - Contracting Officer/COR

With fifteen (15) days after contract award and updated as necessary during the contract period

Vehicle Route and Collection Schedule (Para 5.2)

Updated as needed

One-COR Within fifteen (15) days after contract award date

Quality Control Plan (QCP) (to include staffing list, assignments and training schedules) (Para 8.0)

Updates as needed

Two - Contracting Officer/COR

Within fifteen (15) days after contract award date

Safety Plan, as part of Quality Control Plan (QCP) (Para 8.0)

Updates as needed

One-COR Within fifteen (15) days after contract award date

Employee Roster: List of all personnel proposed to work on this contract (Para 7.2)

Updates as needed

One-COR Within fifteen (15) days after contract award date

Monthly Reporting documentation (Para. 3.13.1 and 3.13.2)

Update as needed

One-COR 15th day of every month

Required security background check for all personnel (Para. 7.2.1)

As required, updated as needed

One – COR Within fifteen (15) days before contract start date

Cleaning Container Schedule (Para 5.9.1.c)

As required, updated as needed

One – COR On a Quarterly basis

Contract Discrepancy Report

As needed Two – Contracting Officer/COR

Within five (5) days of receipt from COR

*NOTE: It is acceptable to submit a letter from the Insurance Company stating a Certificate of Insurance will be provided upon contract award. A letter from the contractor will not be acceptable.

7.0. PERSONNEL REQUIREMENTS/QUALIFICATIONS

7.1. Management: The Contractor or designated qualified personnel, such as a Project Manager or Supervisor and any substitute(s), shall effectively communicate with all Government and non-government personnel and shall have full authority to act for the Contractor on all contractual matters relating to the daily performance of the contract; and, to receive, accept and sign for any notices, inspection reports and all other correspondence on behalf of the Contractor from the COR/Contracting Officer. This individual shall serve as the central point of contact for the Government and shall oversee the collection operations and monitor and ensure all work is performed in accordance with the PWS and shall maintain the work specification requirements, scheduling, inspections and safety standards. This individual shall be available at all times when the contract work is in progress, if needed and shall have the ability to respond to the site, when needed, to monitor work progress and for any other emergency, as required. The Contractor or designated qualified personnel shall return calls to the COR within 1 hour of being contacted. This individual shall provide the COR his/her cellular phone number to be reached during normal workday hours.

7.2. Personnel Qualifications:

The Contractor shall continuously maintain an adequate staff to ensure work is scheduled and completed in accordance with the quality standards herein. The Contractor shall provide to the COR, within fifteen (15) days of the contract award date, a list of all personnel proposed to work on this contract and the list shall be updated when changes occur (See 6.0 Deliverables).

Contractor personnel not listed may be denied access to the Coast Guard Facility. Contractor personnel will be restricted to designated working areas. Any personnel violating this policy may lose access to the Coast Guard facility. Contractor personnel shall have photo identification at all times while working on Coast Guard facilities.

a. Citizenship. All contractor employees shall be citizens of the United States or, if non-citizens, they shall be legal residents of the United States. If non-citizens are hired, proof of legal residency in the U.S. shall be provided to the Contracting Officer prior to their commencing work under this contract.

b. Language Requirement: The Contractor or qualified representative on site must be able to read, write, speak, and understand English. They must be able to fulfill, completely and clearly, the reporting requirements of the contract.

c. Uniform/Appearance: Contractor personnel located onsite during normal duty hours shall present a neat appearance, and shall wear distinct clothing for easy identification bearing the name of the company. The contractor shall ensure all employees wear appropriate safety equipment/clothing while collection is in progress. Any color or color combination maybe used for the uniforms except blue.

d. Communication Devices: The use of cell phones while driving or texting on Coast

Guard Facilities are prohibited. In addition, the potential exists for distraction while personnel are eating, drinking, operating radios, etc., and these activities should only be performed when the vehicle is safely stopped

e. Security Passes: Employee personnel shall check in with the Front Gate upon entry;

shall sign the Contractor Log when checking in for service pick up; and will be issued a day-security pass from the Security Office. Each employee must show a valid driver’s license and company ID card to be issued a security pass. Personnel shall not wander from the immediate area of work performance or travel routes unless authorized in advance by the COR.

7.2.1. Security Background Check: Contractor shall comply with all facility security requirements, security regulations and directives as identified herein and other security requirements cited elsewhere in the contract. The Contractor shall submit for approval, to the COR, at least fifteen (15) days after contract award, a Contractor initiated National Security Background Check or state police basic background security check for each member of the proposed work force to ensure integrity, honesty, and trustworthiness. All Contractor employees assigned to perform under this contract shall pass a favorable national security background check or local police record checks, or both. The contractor shall not employ any personnel that have been convicted of a felony or a military discharge other than honorable.

Prior to employee’s assignment to perform, the contractor shall submit, to the COR, proof of a satisfactory security background or local police records check. For any subsequent hiring, the security background check shall be submitted to the COR prior to employee start date. A Contractor’s failure to meet security background or a local police check, as specified, shall not constitute an excuse for nonperformance under this contract. Each person driving a vehicle on the Coast Guard installation shall have a valid Driver’s License in possession at all times they are in the vehicle.

7.2.2. Safety Practices: The refuse collection workers will be working on a Coast Guard Military installation and must be familiar with and obey established fire, safety, environmental and security regulations. The workers shall ensure that the work area is clearly marked at all times and take the necessary precautions to ensure safety hazards are minimized and mitigated. The Workers shall perform and conduct the work so as to minimize obstruction to the paved driveways and parking and walkway areas and other interference with Coast Guard operations. Refuse Collection workers must follow the latest OSHA regulations on this project.

7.2.3. Protection of Property: The contractor employees shall protect the existing surrounding personal belongings and property during the course of the work. Any damage caused by the contractor employees shall be correct at the contractor’s own expense. The contractor will be responsible for repair of any damage incurred to turf, landscaping, buildings, utilities or pavement as a result of the work at no additional cost to the government.

7.3. Standards of Conduct: All employees of this contractor in the performance of this contract, or any representative of the contractor entering this installation, shall abide by all applicable regulations and shall be subject to security checks as may be deemed necessary. The contractor shall maintain satisfactory standards of employee competency, conduct, appearance, and integrity, and for taking such disciplinary action against his/her employees, as necessary.

Each contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, the U.S. Coast Guard, and the Federal Government. The Government reserves the right to direct the contractor to remove an employee from the work site for failure to comply with the standards of conduct. This shall not relieve or constitute an excuse from contract performance. To maintain continuity of services, the contractor shall initiate immediate action to replace such employee, at no additional cost to the government.

Employees shall be directed not to engage in conversation/disputes with the customers that are receiving services. The employee must direct all such confrontations to the COR.

8.0 CONTRACTOR QUALITY CONTROL (QC) REQUIREMENTS

8.1 Contractor Quality Control Plan (QCP): The Contractor shall develop, maintain and submit within fifteen (15) days after the contract award date, a complete QCP delineating the Contractor’s QC program/inspection system to monitor and control their performance of services so that they meet the contract requirements. The program/inspection system shall establish and explain in detail how the Contractor shall sustain the quality of providing the services required. The COR will approve any changes to the QCP prior to the Contractor implementing them. If the COR perceives such changes to be other than minor, approval by the Contracting Officer is necessary.

8.2. QC Program/Inspection System shall be designated to keep the contractor and the Coast Guard informed of all issues affecting quality, to include timely and effective corrective actions.

The contractor shall develop and implement quality control procedures addressing the areas identified in the PWS herein and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The QC records shall, in part, consist of checklists of inspections and shall indicate the nature, frequency and number of observations made, number and type of deficiencies found, and the nature of corrective action taken as appropriate. The contractor shall ensure that QC includes timely and effective corrective action for all deficiencies identified by the Government.

8.3. Contents of the QC Program/Inspection System shall include, but are not limited to, the following:

I. Introduction to the Quality Control System:

a. Background and Rationale for the System

b. Objectives in using Quality Control

c. Successes with and updates for the System

II. Refuse Collection, Disposal and Recycling services Quality Control Process for the

Various Tasks identified herein:

a. Steps (includes a checklist used in inspecting contract performance during regularly scheduled/unscheduled inspections/testing; method of documenting and enforcing quality control operations)

b. Inspection Procedure (to include checklists used by the contractor, identifying the items, frequency, conformance indicators and actions taken if nonconformance found covering all the service requirements of this contract)

c. Waste management procedures, including identification of Landfills utilized by the Contractor

d. Means of Identifying and Resolving Problems

e. Roles and Responsibilities

III. Specific Quality Control Functions:

a. A plan, identifying all collection routes for each designated area and pick-up, which falls within the timeframe and days specified in the PWS

b. A schedule for periodic cleaning by dates and container location, and all collection vehicles (to be updated as required)

c. A system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable and/or the Government inspectors point out the deficiencies

d. The name(s) of the individual(s) that will perform the inspections, to include a file of all inspections conducted by the contractor and the corrective action taken

e. Labor Practices (hiring, retention & rewards, and substitutions)

f. Security & Safety Compliance w/OSHA

g. Compliance with EPA

IV. Contingencies - Specify procedures to be implemented in the event of the following situation:

a. Special Events/Emergency Situations – procedures to be used obtaining additional employees

b. Missed pickups/Call-Line (if refuse is not picked-up)

c. Strike Contingency Plan – to assure the government there will be no significant interruption of contract services due to labor disputes. The contractor is responsible for delays arising out of labor disputes, including but not limited to strikes.

8.4. Performance Evaluation Meetings. The Contract Supervisor/Site Manager, or alternate, may be required to meet at least weekly with the COR during the first month of the contract.

Meetings will be as often as necessary, thereafter, as determined by the COR. Time and place of the meetings will be mutually agreed upon between the Coast Guard and the contractor. The minutes of the meetings shall be prepared by COR, and signed by him or her, and the Manager.

If the Contractor does not concur with the minutes, they shall state, in writing, any areas of non-concurrence, and submit to the COR, within five calendar days of receipt of the signed minutes.

8.5. Contract Discrepancy Report (CDR): When a discrepancy exists, the contractor shall be required to complete Block 4 of a CDR, which will be submitted to the contractor at the time of issuance. The Contracting Officer will evaluate the contractor’s explanation and determine the next course of action. The Contractor may request a meeting whenever a Contract Discrepancy Report (CDR) is issued.

9.0. GOVERNMENT MONITORING REQUIREMENTS

9.1. Fundamental Government Responsibilities: The Contracting Officer Representative (COR) is responsible for representing the Contracting Officer in all facets of quality for the services required. The designated personnel will carry out inspections, reviews and approvals, handle deficiencies; and, ultimately accept on behalf of the Contracting Officer. The functions of the COR are identified in paragraphs 9.2 and 9.3 below. Government personnel, such as a Quality Assurance Evaluator (QAE), other than the Contracting Officer and the COR from time to time, may observe the Contractor’s operations. However, these personnel may not interfere with Contractor performance.

9.2. General Monitoring Functions: To facilitate the surveillance of the Contractor's Quality Control Program by the Government, the COR will verify contractor compliance with designated contract/performance requirements. In addition, for noncompliance and/or untimely corrective action to deficiencies of specific tasks, the contractor is subject to re-performance (at the company’s expense) and/or an inspection fee. However, if the same situation/deficiency occurs again during the contract period, a defect will be recorded and reported to the Contracting Officer for appropriate action. With this intent, the surveillance approach may not be one that stays the same throughout the duration of the contract. The COR will periodically update the surveillance approach when the need arises. The COR will inspect the contractor's QCP regularly for compliance with the contract requirements herein.

9.3. Specific Monitoring Functions: The COR will establish an Inspection Schedule using the Quality Checklists from the Contractor’s QC Program. The COR will perform the following qualitative and evaluative functions, which comprise the Government Quality Assurance Surveillance Plan (QASP):

a. Carry out periodic inspections using the Quality Checklists

b. Report any findings resulting from these inspections to the Contractor/Contracting Officer.

c. If discrepancies are discovered as a result of the periodic inspections, or any other means, use a CDR to communicate them to the contractor and follow up to ensure nonconformance are corrected.

d. Meet with the Contractor’s Manager as agreed to or as often as necessary. The contractor and COR will sign the written minutes of these meetings, prepared by the COR. Any area(s) of non-concurrence by the Contractor with the minutes must be specified in writing to the COR within five calendar days of receipt of the signed minutes.

e. Conduct periodic customer surveys. The validated surveys will be compared to the requirements stated herein. Any discrepancies found will be handled as described herein.

f. Take appropriate actions based on Health, Safety, Environmental and any other inspection results.

g. Perform annual and final Performance Evaluations.

9.4 Performance Requirements Summary (PRS) Overview: The contractor service requirements are summarized into performance objectives that relate directly to mission essential items as identified in the PWS. These thresholds are critical to mission success. See attached PRS for details.

Performance Objectives

Refuse and Recycle Collection and Disposal in accordance with the established schedule.

Maintain equipment in good workable condition, with safety precautions accordingly. Trucks should be washed and free of odors.

All spillage removed, containers returned to original location, in an upright position with lids security in place and collection stations free of spilled/excess refuse.

Correct missed pick-ups within twenty-four hours.

Cleanliness of containers as required.

Perform Unscheduled Work as required by the COR.

Compliance with all Federal, State, local and Coast Guard regulations and requirements; and industry standards and best management practices.

Development and submission of monthly reports and other deliverables. (Section 6 Deliverables)

9.5 Quality Assurance Surveillance Plan (QASP): The QASP has been developed to evaluate contractor actions and is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective on the Performance Requirements Summary (PRS). The QASP is based on the premise the government desires to maintain a quality standard for this service contract. The Contractor, not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved.