DRAFT PWS - 9 CES IT Support 1 May 2024.pdf

PERFORMANCE WORK STATEMENT (PWS)

USAF UNCLASS INFORMATION TECHNOLOGY (IT) SUPPORT –

9TH CIVIL ENGINEERING SQUADRON

Beale AFB, CA

1 May 2024

1. BACKGROUND. The 9th Civil Engineering Squadron (9 CES) provides Beale AFB with superior facility, airfield, and utility system construction, operations, and maintenance; fire emergency services, explosive ordnance disposal, and emergency management; unaccompanied along with privatized family housing facilities and programs; asset optimization and environmental security.

2. SCOPE. The Contractor shall provide all personnel, supervision, and other services necessary to provide Unclassified Information Technology (IT) Support to 9 CES at Beale, AFB. This non-personal service includes supporting services to the Windows 10 & 11 Enterprise Operating System environment, as well as Microsoft Office suite applications, alongside various other Commercial off the shelf (COTS) and government off the shelf (GOTS) applications. These services shall provide for USAF NIPRnet computer support services system administrator maintenance, IT security, IT asset inventory, and customer support. The contractor shall provide technically qualified employees to provide the support and assistance required to meet the stated objectives and accomplish work required under this PWS.

3. NON-PERSONAL SERVICE. The services performed under this contract shall be non-personal in nature. 9 CES will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances will the 9 CES assign tasks to, or prepare work schedules for individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute, personal services, the Contractor shall be responsible for contacting the Contracting Officer (CO) immediately.

4. DESCRIPTION OF TASKS/SERVICES.

4.1. The contractor shall provide Systems Administration Services and System Management for 9 CES personnel (NIPRNET only). The Contractor shall be responsible for complete staffing and ensure that all employees are qualified, trained, and certified to perform the requirements of this PWS. The Contractor shall provide management and support as required for the performance of contract tasks. The Contractor shall provide planning, analysis, troubleshooting, integration, installation, operations, training, documentation, and systems administration services for facility-specific types of data networks including, but not limited to, enterprise systems, Local Area Networks (LAN). The Contractor shall also provide the necessary infrastructure to support contract tasks. Network support functions include, but are not limited to:

4.1.1. Troubleshoot CES user problems and/or open trouble calls to the Communications Squadron (CS) help desk for tracking the calls through problem resolution.

4.1.2. Troubleshoot various computer and network related issues in coordination with base CS and other entities, as required.

4.1.3. Act as Client Support Administrator (CSA) to process network (NIPRNET) and customer support functions with technical support from the installation Communications Squadron/ Network Control Center (NCC) directives.

4.1.4. Manage life cycle of computer systems and software for 9 CES.

4.1.5. Coordinate with Base-level Communications Squadron personnel to address interoperability and connectivity issues for the enterprise network, which may include recommendations on re-configuration and relocation of LAN/WAN equipment to meet operational requirements.

4.1.6. Coordinate and track job requests to ensure that all customer requests are handled expeditiously while keeping Government apprised of significant changes in workload status.

4.1.7. Develop and test user interfaces that transparently integrate with system applications. Plan and perform data conversion/system migrations.

4.1.8. Provide support services to maintain file/application backup capability, security, imaging/OCR, operational data storage and retrieval application resident on diverse computer platforms such as networks and client-server environments.

4.1.9. As required, manage, and administer user id, password, and security keys (public/private, unique); and administer domain addresses.

4.1.10. Security for Small Systems, Telecommunications, and Client Server. The Contractor shall apply DoD and Air Force network security protocols to provide security for small systems, telecommunications, and client server support. Such support includes, but is not limited to:

4.1.10.1. Provide operational and analytical support related to security for personal computers, file servers, telecommunications, network security, and LAN information assets.

4.1.10.2. Analyze and evaluate new and emerging security technologies as well as vendor security products for their applicability and feasibility of use for personal computers, LANs, telecommunications, and networks.

4.2 The contractor shall provide network and customer Information Technology (IT) support processes and customer IT support functions in accordance with (IAW) AFI 17- 203 Cyber Incident Handling Mar 2017; AFMAN 17-1203 Information Technology Asset Management & Accountability Sept 2022; AFMAN 17-1301 Computer Security COMPUSEC Feb 2020; DoDI 8570.01-M.

4.2.1. Install and troubleshoot software on IT assets (servers, desktops, laptops) to include commercial off-the-shelf (COTS) and government developed applications/systems.

4.2.2. Monitors ongoing operation of network systems to ensure hardware and software are functioning properly and operational standards are met.

4.2.3. Troubleshoot network, email, local area network (LAN) cabling, and common access card (CAC) issues working with the base CS if required.

4.2.4. Create, maintain, and assist users with the development of reports and queries.

4.2.5. Provide training in customer service, helpdesk operations and customer service, as necessary.

4.2.6. Identify and refer corrective action to be taken for individual job failures not covered by standard procedures.

4.2.7. Provide ongoing technical support to customers to ensure proper functional use of equipment and programs and preclude undue interruptions to IT services.

4.2.8. Explain system capabilities, limitations, and output variations to users and resolve problems for users who encounter system related issues.

4.2.9. Answer phone calls, take messages and refer callers to appropriate offices, as needed.

4.2.10. Maintain COTS software license inventory within prescribed guidelines and store evidence of all licenses in a secure location.

4.2.11. Audit all COTS software on servers and desktop computers annually to ensure there are no illegal or unauthorized copies installed.

4.3 Provide computer security compliance IAW AFI 17-1301, Cybersecurity Program Management. Supports Computer Security (COMPUSEC).

4.3.1. Ensure compliance with Air Force Systems Security Instruction.

4.3.2. Ensure virus protection and security patches are properly installed.

4.3.3. Perform scans of desktop computers and report incidents as required. Ensure virus protection and security patches are properly installed.

4.3.4. Ensure Time Compliance Network Orders (TCNO) are implemented within the timeframe that will vary on individual basis and comply with vulnerability and incident reporting procedures.

4.3.5. Perform Management Internal Control Toolkit (MICT) input for review.

4.3.6. Act as Functional Systems Administrator (FSA) and Client Support Administrator (CSA) to process network (NIPRNET) and customer support functions.

4.4. Manage IT Acquisition & Assets. (The Contractor shall conduct annual inspections, reviews and report all findings in writing to the Base Equipment Custodian Officer (BECO) and AFMAN 17-1203 requirements annual within the last ten (10) business days of the fiscal year)

4.4.1. Conduct annual inventories for Appointment as Accountable Property Officer (APO), Inventory of IT assets IAW: AFMAN 17-1203 (Printers, laptops, desktops, servers, etc.) and provide inventory results to the squadron Equipment Control Officer (ECO) for Base Civil Engineer (BCE) approval.

4.4.2. Ensure all accountable assets have bar code labels attached.

4.4.3. Ensure all found on base (FOB) assets are documented.

4.4.4. Sign for purchased equipment when orders arrive at the base.

4.4.5. Prepare all excess assets for reuse, transfer, or disposal.

4.4.6. Incorporate life-cycle management principles to track life of system equipment, prepare and provide analyses to determine future maintenance and replacement costs to help justify budget submissions.

4.4.7. Perform movement of equipment, as assigned.

4.4.8. Provide management with information necessary to address difficult and moderately complex problems in automating work processes.

4.4.9. Review purchase requests. Ensure documentation is sufficient to justify enhancements necessary to keep systems current and ensure requested equipment and applications are compatible with existing infrastructure.

4.5. Software Life Cycle Management Support. The Contractor shall provide resources to support any or all phases and stages of software life cycle management, including planning, analysis, troubleshooting, integration, acquisition, installation, operation, maintenance, training, documentation, and administration. Software Life Cycle functions include the capability to:

4.5.1. Develop the objectives and general definition of the requirements for a proposed system (project initiation phase). The system(s) could be in-house development, reengineering an existing system(s), installing, and implementing Government Off the Shelf (GOTS), and Commercial Off the Shelf (COTS) software.

4.5.2. Assist the 9 CES with developing needs statements, conducting a feasibility study, risk analysis, and decision paper to justify the need for procuring COTS, developing a new application, redesigning existing applications, or installing a system from another government agency. The study, analysis, and decision paper will include information on the criticality/sensitivity of data, an executive summary, and detail documentation to support the decision for a future system.

4.5.3. As required, develop system documentation that will capture functional, interface, integration, data, security, and internal control requirements, data sensitivity and criticality description, system/subsystem or modules, program, database design, security, and internal control specifications. The Contractor may be required to develop user, computer operations and program maintenance manuals, and plans for training, testing, quality assurance, contingency operations, backup, recovery, and restart procedures.

4.5.4. Support COTS and GOTS applications as required, such as functional and technical test and evaluation of the software including database design, network performance, etc. The Contractor may be required to develop an interface(s) with the application and install the software and any updates and upgrades.

4.5.5. Maintain the day-to-day system operating environment This could include control of software releases, program changes, investigating program problems, reviewing, and evaluating system change requests for complexity and size.

4.6. Centralized Help Desk Services. The Contractor shall also maintain a centralized Help Desk Technical Assistance Service (Front Desk) that directly supports customer walk-in and phone call problem resolution as well as distributes general information concerning office automation.

4.6.1. Provide user and in-flight training in a variety of areas (e.g., desktop publishing, end-user security awareness training, telecommunications, operating systems, software packages).

4.6.2. Analyze new applications, perform software maintenance, and make appropriate enhancements to existing systems as well as assisting customer personnel in identifying their requirements and/or problems.

4.6.3. Troubleshoot & inspect conventional copper twisted pair type telephone and network cabling. Locate and correct troubles in the main distribution frame (MDF) communication closets and test lines and special circuits using USAF provided portable test equipment. Report faults for remediation by submitted work orders or trouble tickets as appropriate for higher level escalation.

4.6.4. Update the system software and application software in systems/databases in a manner that will limit disruptions for system/database users.

4.6.5. Record and notify and notify Government representatives of any security-related events on the system(s).

5. DELIVERABLES. The contractor shall provide the following deliverables. Acceptance of final documents is subject to Government approval. All deliverables shall be submitted via email to the Supervisor, 9 CES/CEIA, Supervisory Asset Manager, and the CEI Flight Chief.

PWS Para.

Reference

Deliverables Due Date

Subtask i. Weekly email status reports of Asset Inventory. Every Friday by Close of Business (COB).

Subtask ii. Weekly Meeting update of Computer Support metrics, obstacles, and goals.

Every Friday by COB.

Subtask iii. Document and send weekly update of Computer Support knowledgebase for NIPRnet end-users; respond to Communications Squadron, Wing Cybersecurity Office, Group, and Air Force level taskers and abide by and implement all prescribed Technical Orders and applicable regulations.

Every Friday by COB.

6. SERVICE SUMMARY. The Service Summary (SS) outlines the minimum standards required and promotes continuous improvement in contractor performance. The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each performance objective. The SS provides information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success.

Procedures as set forth in FAR 52.212-4(a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies.

Table 1: Service Summary

Performance Objective (PO)

PWS

Paragraph

Performance Threshold

PO-1: Systems Administration Services and System Management.

Performance of all system management functions necessary to maintain optimal system performance.

4.1 Contractor shall not exceed three (3) Customer

complaints per quarter.

PO-2: Provide network and customer IT support.

Must configure and maintain all government network devices IAW established security guidelines

4.2 Contractor shall receive zero (0) customer complaints

per quarter.

PO-3: Provide Information System Security (ISS) Support.

Applies patches and security updates as needed

4.1.16 Contractor shall not exceed sixteen (16) customer

complaints per year.

PO-4: Systems Administration Services and System Management.

Troubleshoots, inspects, repairs, or replaces computer equipment

4.1 Contractor shall not exceed three (3) Customer

complaints per quarter.

* All tasks identified in this PWS are subject to monitoring.

6.1 Valid Defect. A service that does not meet the requirements of the Performance Work Statement. A valid defect may be found during a government inspection or reported on a valid customer complaint. Multiple defects may be found during one inspection or reported on one valid complaint (ex. Inspection/complaint may identify defects for all SS performance objectives). Defects may be from inspections, customer complaints and/or a combination of either.

6.2 Quality Control. The contractor shall develop and maintain a quality control program to ensure services are performed IAW commonly accepted commercial practices and services identified in this PWS. Develop and implement procedures to identify and prevent non-performance and continual repeat of defective service.

6.3 Quality Assurance. The COR shall inspect and evaluate the contractor’s performance to ensure services are IAW requirements set forth in this PWS. The COR will use a locally developed inspection report to record validation results. Results of the validation then become the official Air Force record of the contractor’s performance. The COR shall be responsible for initially receiving, validating, and recording customer complaints. When the contractor performance has not been acceptable, the COR will annotate the inspection report and notify the contractor’s quality control program manager. The contractor’s quality control program manager shall sign the inspection report, annotate corrective action, and return to the COR within 24-hours.

6.4. Unacceptable Performance. The Government may require re-performance of nonconforming services at no increase in contract price. If re-performance will not correct the defects or is not possible, the government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. Disputes between the COR and the contractor on the validity of a performance assessment shall be referred to the CO.

7. STAFFING AND PROFESSIONAL REQUIREMENTS. The Contractor shall be responsible for complete staffing and ensure that all employees are qualified, trained, and certified to perform the requirements of this PWS. The Contractor shall provide management and support as required for the performance of contract tasks.

7.1. Required Knowledge, Skills, and Abilities (KSA). Contractor personnel performing under the contract shall:

7.1.1. Possess a tier 1 investigation with favorable suitability.

7.1.2. Be proficient in Windows 10/11 Enterprise Operating System troubleshooting and administration, IPv4 dynamic and static addressing, Microsoft Office 365 use, and troubleshooting, Voice over Internet Protocol troubleshooting, OSI model familiarity, layer 1 network troubleshooting.

7.2. All personnel must be able to read, write, speak, and understand English.

7.3. The contactor shall maintain accreditation in the following: (IAW DoD 8570.01-M, Information Assurance Workforce Improvement Program, IAT level 2 certification is required prior to the start of hire):

Comp TIA Security+ certification with CE preferred or at a minimum IAT Level II cert such as:

- CCNA-Security;

- CySA+;

- GICSP;

- CND; and

- SSCP

7.4. Expertise. The contractor is responsible for providing personnel with expertise in the following areas:

- Windows 10 Enterprise troubleshooting and administration,

- Windows 11 Enterprise troubleshooting and administration,

- Microsoft Office 365 Suite troubleshooting and administration; and

- Advanced comprehension of static and dynamic IPv4 addressing

7.5. Certification. The Contractor shall ensure that personnel accessing information systems have the proper and current information assurance certification to perform information assurance functions in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program. The Contractor shall meet the applicable information assurance certification requirements, including:

7.5.1. DoD-approved information assurance workforce certifications appropriate for each category and level as listed in the DoD 8570.01-M.

7.5.2. Upon request by the Government, the Contractor shall provide documentation supporting the information assurance certification status of personnel performing information assurance functions.

7.5.3. Contractor personnel who do not have proper and current certifications shall be denied access to DoD information systems for the purpose of performing information assurance functions.

7.6. Employees. The government is authorized to restrict the employment under the contract of any contractor employee, or prospective contractor employee, who is identified as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. The Contractor shall report to an appropriate authority any information or circumstances of which they are aware that may pose a threat to the security of DoD personnel, contractor personnel, resources and classified or unclassified defense information. Contractor shall ensure employees are briefed upon initial on-base assignment and as required thereafter.

7.7. Dress and Appearance. Contractor personnel shall always present a neat and professional appearance. The Contractor shall outfit its employees with distinctive uniforms or enforce business dress. All clothing shall be maintained in a professional, clean, and serviceable condition. Contractor personnel shall not wear clothing which is offensive, nor which is derogatory toward any personnel, the USG or any military service, foreign country, or religion.

7. GENERAL.

8.1. The Contractor Manager or alternate shall complete a Request for Identification Credential (AFMC Form 496) for each employee of the Contractor requiring access to Beale Air Force Base.

The request shall be submitted to Pass and Registration. The Government shall provide a completed Identification Credential (AFMC Form 3876), which shall be issued, displayed, and surrendered as directed in AFI 31-209, The Air Force Resource Protection Programs.

8.2. Criminal Background Check Requirement (Mandatory). Individuals shall have the right to obtain a copy of any background check pertaining to them and to challenge the accuracy and completeness of the information contained in the report. Individuals who have previously received a background check shall provide proof of its completion to the 9 CES Security Manager or obtain a new one. A new investigation is required if a break in service to the Department of Defense results in a time lapse of more than 2 years.

8.1. SF 85P, Questionnaire for Public Trust Position, before being granted access to any Government computer or computer network.

8.2. Must provide proof of a completed NACI (National Agency Check with Inquiries).

9. All contractor personnel must perform the following to receive access to the Beale AFB Local Area Network:

9.1. Verification of a National Agency Check (NAC) or security clearance. A NAC is required for all contract employees in accordance with the procedures set forth in the Department of Defense 5200.2-R. Potential contract employees may provide contract services prior to completion of NAC, however, the government Security Manager must conduct and complete a local files check (LFC). Individuals will be granted “Interim Access” by the commander based on LFC completion and NAC initiation.

9.1.1. Individuals who have previously received a NAC shall provide to the Security Manager proof of the check or obtain a new one. The contractor shall maintain this documentation in the employee folder.

9.2. Comply with all security requirements for Computer Security (COMPUSEC), Emission Security (EMSEC) and the Communication Security (COMSEC) programs.

10. OBTAINING AND RETRIECING IDENTIFATION MEDIA. The Government will issue a DoD Common Access Card (CAC) to allow the Contractor access to the base, the 9 CES during heightened security, and to necessary computer systems. CAC must be always carried by the individual while performing under the contract. Issuance of DoD CAC in accordance with DAFI 36-3026V2, the Contractor Verification System (CVS) or Trusted Agent Sponsorship System (TASS) is the primary enrollment for CAC issuance to eligible contract personnel. CAC applications are accomplished by Trusted Agents (TA) via the TASS.

10.1. Access to certain facilities or the Beale computer network requires the DOD CAC.

Contractor personnel shall return their CACs to their respective TA at the completion of the contract or earlier if the need has dissipated, for example, through termination of any employee.

The U.S. Air Force will not be responsible or liable for a contractor’s employee being denied issue of a CAC or access to Beale AFB.

11. RECORDS. All records, files, documentation, working papers, and software provided by the government or generated in the performance of this contract become and remain government property.

12. GOVERNMENT OWNERSHIP. All products developed under this contract shall be considered Government work and shall have no license encumbrances. All Government Furnished Equipment (GPE), Government Furnished Software (GFS), and Government Furnished Material (GFM) shall be returned to the Government upon completion of this contract in its original condition.

13. SAFETY AND SECURITY. The following section specifies the Safety and Security elements for the contract.

13.1. The work described may be performed at twenty-five (25) CE facilities throughout the base and in an office setting. Some walking will be required throughout the workplace facilities and at work sites.

13.2. The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as base facilities, shops, conference rooms, etc. There are no unusual physical demands, though the contractor may occasionally lift or move files and computer central processing units (CPUs) or other materials that may weigh up to 40 pounds.

13.3. Some walking will be required throughout the office workplace and base facilities. The work environment involves everyday risks or discomforts that require normal safety precautions, i.e., the possibility of tripping, falling, slipping, etc., either in the office workplace or at field work sites.

13.4. Contractor personnel shall comply with all applicable Federal, State, and local safety standards, and current Air Force Occupational Safety and Health Standards (AFOSH) also apply.

The squadron commander may, by written order, direct compliance with AFOSH and additional safety and accident prevention standards. Any hazards identified by the contractor shall be immediately brought to the attention of the COR. The government shall correct OSHA hazards according to approved base procedures.

13.5. Contractor personnel shall report any fire, no matter how small, by dialing 911. Any fire must also be reported to the base Fire Department.

13.6. Contractor will ensure that work areas are clean and safe according to applicable regulations.

13.7. The contractor shall comply with the following requirements pertaining to base entry and vehicle control requirements by obtaining and retrieving identification media as prescribed by the DAFFARS 5352.242-9000, Contractor Access to Department of the Air Force Installations.

The contractor and their employees shall comply with base traffic regulations.

13.8. For contracts requiring IT-Level I and II access with no access to classified material, the contractor shall complete Tier 5 (T5) formerly called an SSBI or Tier 3 (T3) investigations, respectively. These investigations are submitted using the SF 86 and are submitted to the Information Protection Office through the using agency Unit Security Manager within five calendar days after contract start. These investigations are provided by the government at no additional cost to the contractor.

13.9. The contractor will access, receive, store, or generate Controlled Unclassified information (CUI) in performance of duties. The contractor will safeguard CUI.

13.10. Computer Security. A NAC must occur for clearance for appropriate security of privacy act information. The Contractor is responsible for completing SF 85, Questionnaire for Non- Sensitive Positions worksheet and providing fingerprint cards for each employee immediately with the hiring process, complying with regulations, DOD 5200.2-R, Appendix K, and AFSSSI 5027, section 1.8.1.2.1.

13.11. Government Computer Access. The Contractor will ensure that all contract employees comply with the requirement to obtain personnel security investigations as prescribed by DOD 5200.2-R and AFI 31-501, Personnel Security, paragraphs 3.27.3.7 to 3.27.3.7.2. The Contractor will work with the 9 CES Security Manager to ensure that the pre-employment screening process for each employee classified as ADP II, (as defined in DOD 5200.2-R) includes the appropriate investigations and that each contract employee has the appropriate questionnaires and forms to be completed. All completed forms will be reviewed by the Contractor and forwarded to 9 CES for processing prior to the employee beginning work. The Contractor understands that, while the 9 CES Commander may allow contractor personnel to temporarily occupy non-critical sensitive positions pending a NAC, the employee will be immediately removed from the position if at any time the NAC receives unfavorable adjudication, or if other unfavorable information that would affect the NAC becomes known. This must be completed prior to the start of contract performance. Additionally, the IT technician must be able to perform IAT level I per DODI 8570.01-M. This requires Security+ or higher-level certifications, upon hiring.

14. LOCATION AND HOURS OF WORK.

14.1. The 9 CES’s standard operating hours are Monday – Friday, between the hours of 7:00AM- 5:00 PM, PST. Lunch breaks are from a minimum of 30 minutes, not to exceed 60 minutes. The primary location of operations will be Bldg. 2535, Room 121 at 6451 B. Street, Beale AFB CA 95903. The contractor(s) shall be present on the base working with the Computer Support personnel Monday-Friday, excluding Federal holidays. The following Federal holidays are observed:

New Year's Day 1 January Martin Luther King’s Birthday Third Monday of January President's Day Third Monday of February Memorial Day Last Monday in May Juneteenth 19 June Independence Day 4 July Labor Day First Monday in September Columbus Day Second Monday in October Veterans Day 11 November Thanksgiving Day Fourth Thursday in November Christmas Day 25 December

14.2. During shifts in Health Protection Condition (HPCON) restrictions at Beale AFB, there may be times appropriate that telework is conducive and beneficial. Those times would be defined by the Installation Commander when under HPCON CHARLIE or DELTA.

15. GOVERNMENT PROVIDED FACILITIES, EQUIPMENT, AND SERVICES. The Government will provide, without cost, the facilities, materials, equipment and/or services listed below. Government-furnished property shall be for use only in the performance of the contract.

The Government will provide routine scheduled preventive maintenance of Government-provided equipment in accordance with facility instructions.

15.1. Office/Work Area. Workspace, all necessary equipment, computer software, and miscellaneous office supplies to complete required tasks. The workspace provided for use by contract personnel shall present an orderly appearance. Contract personnel shall ensure the area(s) is tidy, and any decorative items present a professional, modest appearance in keeping with accepted community standards. Office space will be shared with other members of the Information Services team. The Government will not be responsible for loss or damage of personal items brought into the 9 CES office.

15.2. Equipment. The contract technician shall have use of all available equipment, hardware, and software for performing services required by this contract.

15.3. Telephone. The Government will provide all telephone units for use by the contractor. In addition, the Government will provide the telephone services lines (i.e. Defense Switching Network (DSN)), which the contractor may use for contract-related official business only.

15.4. Initial familiarization/orientation will be provided.

15.5. Services. The Contractor shall have the use of the following services for performance under this contract only.

15.5.1. Installation Services. All utilities, workspace, and telephone will be provided for contractor technician’s use.

15.5.2. Administrative Support. The contractor personnel will be authorized to use all administrative support available to the government employees. This will include, but is not limited to, copy machines, fax machines, and DSN lines. The same restrictions to limit use of these items for official government business apply.