DRAFT_Performance Work Statement Vitros 3400.pdf

PERFORMANCE WORK STATEMENT

FOR

VITROS® XT 3400 CHEMISTRY ANALYZER SERVICES

HOLLAND VETERINARY HOSPITAL, JBSA LACKLAND

1.0 DESCRIPTION OF SERVICES / GENERAL INFORMATION

The Contractor shall provide a comprehensive, all-inclusive reagent rental/lease agreement for one (1) new Ortho-Clinical Diagnostics VITROS® XT 3400 Chemistry System.

This agreement shall include all necessary reagents, calibrators, controls, consumables, supplies, parts, software, training, service, and maintenance required to perform chemical analysis on canine blood specimens for the Holland Veterinary Hospital. The period of performance is one (1) Base Year with four (4) one-year Option Periods.

1.1 DESCRIPTION OF SERVICES

The contractor shall perform the following tasks:

• Equipment: Provide, deliver, and install one (1) new VITROS® XT 3400 Chemistry Analyzer (Model #XXXXXX) in full operational condition at a location designated by the Contracting Officer’s Representative (COR).

• Reagents and Consumables: Provide a continuous and uninterrupted supply of all reagents, calibrators, controls, and consumables necessary to meet the facility's testing requirements for canine specimens as estimated in Appendix A and as added into the final cost of the contract. All reagents shall be of the highest quality and suitable for producing accurate and reproducible results.

• Maintenance and Repair: Provide full-service maintenance and repair, including a minimum of one (1) preventative maintenance (PM) visit annually. The contractor shall provide a 24/7 technical support hotline and ensure an on-site response from a qualified technician within two (2) business days for any issue not resolved remotely.

• Training: Provide comprehensive initial training for government personnel. This shall include Key Operator training for up to two (2) individuals and on-site General Operator training for up to six (6) staff members.

1.2 GENERAL INFORMATION

DRAFT

1.2.1 Quality Control

The contractor shall be responsible for quality control for all work accomplished during the performance of the task. The contractor shall provide and maintain a Quality Control Plan (QCP) which ensures the requirements in this PWS are met. The QCP shall be included in the technical proposal for evaluation and acceptance.

1.2.2 Quality Assurance

The government will periodically evaluate the contractor's performance by appointing a Contracting Officer Representative (COR) to monitor performance. The COR will evaluate the contractor's performance in accordance with the Quality Assurance Surveillance Plan (QASP) for this requirement.

1.2.3 Hours of Operation

The contractor shall provide on-site maintenance and repair services during normal business hours, defined as 7:00 AM to 4:00 PM local time, Monday through Friday, excluding Federal holidays. Telephone technical support shall be available 24 hours a day, 7 days a week.

1.2.4 Holidays Observed

The following are recognized U.S. Federal holidays: New Year’s Day, Martin Luther King, Jr.’s Birthday, Presidents’ Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day.

1.2.5 Special Qualifications

Contractor personnel, including field service engineers, assigned to this contract shall be factory-trained and certified by Ortho-Clinical Diagnostics to perform installation, maintenance, and repair of the VITROS® XT 3400 Chemistry System.

2.0 SERVICE DELIVERY SUMMARY

Performance Objective

PWS

Paragraph

Performance Threshold

Equipment Operational Readiness

1.1 Analyzer shall be fully operational 95% of the time during normal working hours (7:00 AM - 4:00 PM, M-F). The hospital operates 24 hours a day, 7 days a week. This analyzer shall support this mission, even during weekend and holiday hours.

Emergency Maintenance Response

1.1 On-site technician response within two (2) business days of a service call being placed.

Supply Delivery 1.1 All reagent and consumable orders delivered within five (5) business days of order receipt.

3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

The Government will provide the following:

• A designated site for the analyzer that meets the manufacturer's environmental and space requirements (Operating temperature: 15°-30°C; Ambient relative humidity:

15%-75% RH).

• Electrical power that meets manufacturer's specifications, including one dedicated 30-amp power line with UPS, nominal 200-240V AC.

• Access to the facility for authorized contractor personnel during normal business hours for installation, maintenance, and supply delivery. This requires pre-screening for access to the installation through the Provost Marshal’s office. The Holland Veterinary Hospital staff will facilitate this process.

4.0 APPENDICES

Appendix A: Estimated Workload Data The following table provides an estimated annual workload. These are estimates only and do not guarantee a minimum or maximum number of tests.

Test Name Quantity Glucose 2300 Urea Nitrogen 2300 Creatinine 2300 Sodium 2300 Potassium 2300 Chloride 2300 Carbon Dioxide 2300 Calcium 2300 Phosphorous 2300 Cholesterol 2300 Total Protein 2300

Albumin 2300

AST 2300

ALTV 2300

CK 2300

ALKP 2300

Total Bilirubin 2300 Urine Protein 150 Urine Creatinine 150 Lactate 30

Appendix B: Maps and/or Site Plans The Government will provide site plans indicating the designated location for the analyzer upon request.

Appendix C: Government Furnished Property/Services/Equipment As stated in Section 3.0, the Government will provide a suitable location, adequate power supply, and facility access for the contractor.