Draft Performance Work Statement.pdf

Performance Work Statement CDP Training Delivery Services Center for Domestic Preparedness Federal Emergency Management Agency Department of Homeland Security

Section J, Attachment 1

August 20, 2026

PERFORMANCE WORK STATEMENT: CDP Training Delivery Services

PRE-DECISIONAL DRAFT – Not for Public Distribution or Release (FEMA Footer)

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Table of Contents

1. General

1.1. Scope

1.2. Background

1.3. Contractor Personnel

1.4. Security, Privacy and Proprietary Data

1.5. Period of Performance

1.6. Place of Performance

1.7. Kick-Off Meeting

1.8. Records and Reports

1.9. Progress Meetings

1.10. General Report Requirements

1.11. Quality Assurance Surveillance Plan

1.12. General Information

2. Applicable Documents

3. Government Definitions

4. Government Furnished Facilities, Property, Equipment, Material and Services

4.1. Government Furnished Property (GFP), Equipment and Material

4.2. Government Furnished Facilities

4.3. Availability of Utilities

4.4. Mail, Parcels and Freight

5. Contractor Furnished Property, Supplies and Services

5.1. Contractor Furnished Property, Equipment and Material

5.2. Contractor Furnished Supplies

5.3. Contractor Furnished Telecommunications Devices

6. Management Responsibilities

6.1. Quality Control

6.2. Contractor Project Manager Responsibilities

6.3. Daily Operations Support

6.4. Special Tours

6.5. Quarterly Emergency Response Plan (ERP) Exercises

6.6. All-Hazard Exercises

6.7. Continuity of Operations (COOP) Support

7. Contractor Tasks

7.1. Course Delivery Management

7.2. External Agency Support

7.3. COBRA Training Facility (COBRATF)

7.4. Instructor Selection, Training, Certification and Sustainment

7.5. Equipment Management and Logistical Support

7.6. Safety Operations and Management

7.7. Work Order Procedures

8. Deliverables

8.1. Monthly Technical Progress Report

8.2. Financial Reports

8.3. Monthly Personnel Report

8.4. Quarterly Race Nationality Origin (RNO) Report

8.5. Additional Reports

8.6. Schedule of Deliverables

9. Additional Contract Compliance Language

9.1. Safeguarding of Sensitive Information (Mar 2015)

9.2. Information Technology Security and Privacy Training (Mar 2015)

9.3. Section 504 Requirements

9.4. Section 508 Requirements

9.5. Contractor Responsibilities

1. General

1.1. Scope

The intention of this requirement is to obtain contracted training delivery services to support the U.S.

Department of Homeland Security (DHS)/Federal Emergency Management Agency (FEMA)/National Preparedness Directorate/National Training and Education Directorate/Center for Domestic Preparedness (CDP) located in Anniston, Alabama. The contractor shall provide all training delivery services as identified in this Performance Work Statement (PWS). The objective of this procurement is to obtain reliable, efficient and effective services by applying a sound management and technical approach that will provide the best value and meet the objectives described in this PWS.

The primary function to be performed is delivery of training classes. The classes must be delivered by qualified instructors who are subject matter experts. The delivery contractor is the focal point of training operations for CDP programs. The contractor shall be responsible for training, to include the providing of instructional staff, training equipment and logistical support, and training in safety operations. In performing these functions, the contractor shall provide all labor, supervision, administration, and equipment unless specifically identified in Section 4 as Government furnished.

The contractor shall also provide comprehensive digital training delivery and production support to expand CDP’s ability to deliver synchronous and asynchronous instruction to state, local, tribal, and territorial audiences. The Government will provide instructional design direction and instructional design personnel. The contractor shall provide the instructors, content subject matter experts, media specialists, production staff, learning technology support, quality control support, accessibility support, and other personnel necessary to create, record, edit, package, support, and sustain digital instructional products as directed by the Government.

This support shall include the simultaneous creation, recording, production, editing, quality review, accessibility support, publication support, and sustainment of digital instructional products, including regular-length online courses, Virtual Instructor-Led Training (VILT), recorded instructor-led segments, video-based training products, micro-learning segments, just-in-time training modules, and mobile-enabled training content for delivery through Government-approved platforms, including a dedicated CDP mobile application when directed by the Government. Digital instructional products may be designed for use on hand-held devices and common computing platforms, including cell phones, tablets, iPads, laptops, and desktop computers.

The contractor shall use Government-approved authoring, recording, editing, and learning technology tools, which may include Articulate software or another Government-approved authoring software package, to support development and delivery of interactive, learner-centered training products.

These products may support hands-on training, instructor-led training, VILT, online courses, video-based instruction, micro-learning, just-in-time training, and other Government-approved delivery modalities.

This document is intended to be performance oriented and is identified as a Performance Work Statement. Any proposing contractor is invited and encouraged to provide a technical solution which identifies a more performance-oriented approach.

1.2. Background

The CDP is a federal entity (a component of the Department of Homeland Security). On March 1, 2003, CDP transitioned from the Department of Justice (DOJ) to the Department of Homeland Security (DHS). CDP was subsequently included in the new DHS Preparedness Directorate.

Enactment of the Post-Katrina Emergency Management Reform Act (PKEMRA) on April 1, 2007, resulted in the realignment of most of the DHS Preparedness Directorate functions to FEMA. FEMA established the National Preparedness Directorate (NPD) and aligned many of the former DHS Preparedness Directorate functions into the NPD, to include the CDP.

The CDP is a national training facility located in Anniston, Alabama that prepares state and local emergency response personnel to respond to all hazards, including terrorist attacks using weapons of mass destruction, by providing advanced, hands-on training. This national training program was developed for state, local, tribal, Federal, private sector and international responders from Fire Service, Law Enforcement, Emergency Medical Services, Emergency Management, HazMat, Public Health, Healthcare, Public Communications, Public Works and Government Administrative and other emergency response personnel, their trainers and supervisors. Training classes delivered by the CDP provide specific knowledge and expertise for deterrence, prevention and response to Chemical, Biological, Radiological, Nuclear and Explosive (CBRNE) incidents; mass casualty incidents; and incidents involving hazardous materials by providing advanced, hands-on and classroom-based state-of-the-art training.

This PWS encompasses all activities required to manage and deliver courses to responders.

1.3. Contractor Personnel

1.3.1. PROJECT MANAGER

The contractor shall provide an onsite Project Manager who shall be responsible for all Contractor work performed under the resulting contract. The Project Manager is further designated as Key by the Government as set forth in the contract clause HSAR 3052.215-70, Key Personnel or Facilities.

1.3.1.1. Main Point of Contact

The Project Manager shall be a single point of contact onsite for the Contracting Officer’s Representative (COR). It is anticipated that the Project Manager shall be one of the senior level employees provided by the Contractor for this work effort. The name of the Project Manager, and the name(s) of any alternate(s) who shall act for the contractor in the absence of the Project Manager, shall be provided to the Government as part of the contractor's proposal. During the absence of the Project Manager, only one alternate shall have full authority to act for the contractor on all matters relating to work performed under the resulting contract.

1.3.1.1.1. Project Manager Experience

The Project Manager shall possess at a minimum, at least 4 years of recent (within the past 7 years) experience in the management and supervision of program operations, the approximate size, scope, and complexity of the characteristics of the requirements covered by this contract. A detailed resume containing the information specified shall be submitted to the CO for approval prior to the assignment of the Project Manager to the contract. Both new and replacement Project Managers shall meet these qualification standards. Minimally, the resume shall contain:

• The full name of the proposed Project Manager.

• A detailed description of the previous 7 years employment history of the proposed project manager.

• The names and addresses of the companies for whom the proposed project manager worked for the past 7 years, along with the names and telephone numbers of the immediate supervisors.

1.3.1.2. Project Manager Availability

The Project Manager shall be available to the COR via telephone at all times, 24/7. If the Project Manager will not be available by telephone, he/she will notify the COR of the non-availability and identify an alternate. The Project Manager or designated alternate shall be available to meet with Government personnel at the designated CDP facility(s) within thirty minutes during normal working hours(Monday through Friday between 07:30 and 16:30, CST) and within two hours of request outside normal working hours.

1.3.2. DEPUTY PROJECT MANAGER

1.3.2.1. Alternate Point of Contact

The Deputy Project Manager shall be the alternate point of contact onsite for the Contracting Officer’s Representative (COR). It is anticipated that the Deputy Project Manager shall be one of the senior level employees provided by the Contractor for this work effort. The name of the Deputy Project Manager shall be provided to the Government as part of the contractor's proposal. During any absence of the Project Manager, the Deputy Project Manager shall have full authority to act for the contractor on all matters relating to work performed under the resulting contract. The Deputy Project Manager is further designated as Key by the Government as set forth in the contract clause HSAR 3052.215-70, Key Personnel or Facilities.

1.3.2.1.1. Deputy Project Manager Experience

The Deputy Project Manager shall possess at a minimum, at least 4 years of recent (within the past 7 years) experience in the management and supervision of program operations, the approximate size, scope, and complexity of the characteristics of the requirements covered by this contract. A detailed resume containing the information specified shall be submitted to the CO for approval prior to the assignment of the Deputy Project Manager to the contract. Both new and replacement Deputy Project Manager shall meet these qualification standards. Minimally, the resume shall contain:

• The full name of the proposed Deputy Project Manager.

• A detailed description of the previous 7 years employment history of the proposed Deputy Project

Manager.

• The names and addresses of the companies for whom the proposed Deputy Project Manager worked for the past 7 years, along with the names and telephone numbers of the immediate supervisors.

1.3.3. TRAINING MANAGER/MAIN TRAINING FACILITY, COBRA TRAINING FACILITY

MANAGER, NOBLE HOSPITAL TRAINING FACILITY MANAGER AND ADVANCED

RESPONDER TRAINING COMPLEX FACILITY MANAGER

The contractor shall provide a Training Manager/Main Training Facility COBRA Training Facility Manager, Noble Hospital Training Facility Manager, and Advanced Responder Training Complex Facility Manager who shall be responsible for overall planning, conduct, and evaluation for training events. The Training Manager/Main Training Facility COBRA Training Facility Manager, Noble Hospital Training Facility Manager, and Advanced Responder Training Complex Facility Manager shall have a minimum of 5 years of experience as a training facility manager to include instructor scheduling, supporting training venue curriculum requirements, and the preparation and recovery of training venues and facilities. This position’s sole responsibility shall be to manage the Main Training Facility, COBRA Training Facility, Noble Hospital Training Facility, and Advanced Responder Training Complex Facility. The Training Manager/Main Training Facility, COBRA Training Facility Manager, Noble Hospital Training Facility Manager, and Advanced Responder Training Complex Facility Manager is further designated as Key by the Government as set forth in the contract clause HSAR 3052.215-70, Key Personnel or Facilities.

1.3.4. QUALITY MANAGER

The contractor shall provide a Quality Manager who shall be responsible for providing on-site quality oversight into all aspects of the contract and monitor the effectiveness and ability to meet contract compliance. Shall have a minimum of 5 years of experience as a Quality Manager with five years of relevant experience maintaining a quality system, managing, and responding to non-conformances, controlling documentation and records, analyzing, and maintaining statistical data, and performing internal audits. The Quality Manager is further designated as Key by the Government as set forth in the contract clause HSAR 3052.215-70, Key Personnel or Facilities.

1.3.5. EXERCISE MANAGER

The contractor shall provide an Exercise Manager who shall be responsible for overall planning, conduct, and evaluation for training exercise events. The Exercise Manager shall have a minimum of 3 years of experience as a lead planner in emergency management exercise design and development and have completed the Master Exercise Practitioner Program (MEPP). This position’s sole responsibility shall be to manage exercises. The Exercise Manager is further designated as Key by the Government as set forth in the contract.

1.3.6. ACCOUNTANT

The contractor shall provide an onsite Accountant who shall be responsible for all financial transactions, maintaining the accuracy of accounting records, and ensuring compliance with accounting policies and appropriation law. The accountant shall have a bachelor’s degree in accounting, Finance, or Business Administration and a minimum of 5 years of government contracting accountant experience. The accountant is further designated as Key by the Government as set forth in the contract clause HSAR 3052.215-70, Key Personnel or Facilities.

1.3.7. DIGITAL LEARNING PRODUCTION MANAGER

The contractor shall provide a Digital Learning Production Manager responsible for planning, managing, and coordinating contractor support for the production, recording, editing, publication support, quality control, accessibility support, and sustainment of digital instructional products. The Government will provide instructional designers and instructional design direction. The Digital

Learning Production Manager shall coordinate contractor-provided instructors, content subject matter experts, media specialists, production personnel, learning technology personnel, quality control personnel, accessibility personnel, and other required contractor staff with Government instructional designers and Government representatives.

The Digital Learning Production Manager shall ensure contractor-supported digital training products meet approved course objectives, instructional design direction provided by the Government, CDP policies, applicable accessibility requirements, quality control requirements, and Government-approved delivery schedules. The Digital Learning Production Manager shall possess, at a minimum, 4 years of recent experience managing the development, production, or sustainment of online learning, VILT, video-based training, micro-learning, or mobile-enabled instructional products.

Experience shall include managing multimedia production workflows, stakeholder reviews, quality reviews, accessibility reviews, publication-ready deliverables, and coordination with instructional designers. Experience with Articulate software or other e-learning authoring tools is desirable when such tools are required by the Government. The Digital Learning Production Manager is further designated as Key by the Government as set forth in the contract clause HSAR 3052.215-70, Key Personnel or Facilities.

1.3.8. QUALIFIED PERSONNEL

The Contractor shall provide qualified personnel to perform all requirements specified in this PWS.

All contractor employees supporting this contract shall be citizens of the United States (international exceptions must receive a favorable DHS suitability determination prior to hiring action). Prior to assignment to the contract, the contractor shall submit a current résumé for all management and other key personnel if different from those personnel identified in the proposal. Any replacement of key personnel shall be subject to the Contracting Officer's approval in accordance with the clause HSAR 3052.215-70, Key Personnel or Facilities.

1.3.8.1. Training Contractor Personnel

The Government is not responsible for training contractor personnel. The contractor shall obtain written approval from the COR prior to providing training to contractor employees where a cost and subsequent charge to this contract is expected.

1.3.9. CONTRACTOR LICENSING, CERTIFICATION, AND SPECIFIC EXPERIENCE

REQUIREMENTS

Licenses required of the contractor to conduct business (i.e., local or state business licenses) shall be obtained prior to the start of the base period on this contract. Personnel licensing and certification shall be complete before that individual performs any work under this contract. The contractor shall provide personnel that have the appropriate education and skill for their position.

The degree of education and skill of individuals shall be commensurate with that required for the work.

1.3.10. CONTRACTOR IDENTIFICATION

Contractor personnel working on-site at Government facilities shall wear a Government issued identification badge. All contractor personnel shall identify themselves as contractors when their status is not readily apparent and display the Government issued badge in plain view above the waist at all times.

1.3.10.1.Visitors

Contractor-authorized personnel visiting Government facilities must coordinate their visit with the COR to obtain appropriate visitor access, reference Section J, Attachment 3, CDP Visitor Access Directive. Visiting contractor personnel will be issued a temporary visitor badge that must be worn at all times while on CDP property. Visiting contractor personnel shall comply with all Government escort rules and requirements.

1.3.11. CONTRACTOR PERSONNEL CONDUCT

Contractor’s personnel shall comply with applicable Government regulations, policies and procedures (e.g., fire, safety, emergency response, sanitation, environmental protection, security, “off limits” areas, wearing of parts of military uniforms, possession of drugs and possession of weapons) when visiting or working at Government facilities. The contractor shall acknowledge training to employees regarding this issue with a confirmation signature of each employee when asked for by the Government.

1.3.12. DRESS CODE

All contractor personnel shall adhere to the CDP Work Attire/Dress Code Policy Statement and any applicable supplements provided under Section J, Attachment 4. The contractor shall acknowledge employee receipt of this information with confirmation signature of each employee when asked for by the Government.

1.3.13. REMOVING CONTRACTOR PERSONNEL FOR MISCONDUCT OR SECURITY REASONS

The Government may, at its sole discretion, direct the contractor to remove any contractor personnel from CDP facilities for misconduct or security reasons. Removal does not relieve the contractor of the responsibility to continue providing the services required under this performance work statement.

The COR will provide the contractor with a written explanation to support any request to remove any personnel.

1.4. Security, Privacy and Proprietary Data

1.4.1. SECURITY CLEARANCE

Unclassified Personnel require access to information up to the sensitive but unclassified, for official use only (FOUO) levels. Contractors must ensure contractor employees receive a favorably adjudicated public trust suitability prior to entry on duty (EOD). All individuals will be U.S. citizens or lawful permanent residents. The contractor shall follow the standards established within DHS and FEMA policy.

1.4.2. UNAUTHORIZED DISCLOSURE OF CLASSIFIED OR UNCLASSIFIED INFORMATION

Contractors and Subcontractors who are working on this contract shall receive Unauthorized Disclosure of Classified or Unclassified Information training.

Access to the training can be obtained at: Unauthorized Disclosure of Classified Information and Controlled Unclassified Information.

Send the certificate of completion to the FEMA Contracting Officer’s Representative no later than 30 calendar days after awarded contract. New employees entering into the contract must receive the briefing within ten (10) business days of joining the contract.

1.4.3. OPSEC TRAINING

Contractors and Subcontractors who are working on this contract shall receive the OPSEC Awareness Brief.

Access to the briefing can be obtained at OPSEC Awareness for Military Members, DOD Employees and Contractors

Send the certificate of completion to the FEMA Contracting Officer Representative no later than 30 calendar days after awarded contract. New employees entering into the contract must receive the briefing within ten (10) business days of joining the contract.

1.4.4. INSIDER THREAT TRAINING

Insider Threat training for Contractors can be found at: Insider Threat Awareness.

Certificate of training is required for all cleared contractor employees who are working with classified or unclassified information. All certificates must be sent to the assigned FEMA Contracting Officer Representative, before the Contractor or Subcontractor is granted access to classified or unclassified information but no later than 30 calendar days after awarded contract. All cleared contractor personnel are required to recertify Insider Threat training annually thereafter. New employees entering into the contract must receive the briefing within ten (10) business days of joining the contract.

1.4.5. FOR OFFICIAL USE ONLY (FOUO) INFORMATION

In accordance with DHS Management Directive 11042.1 contractors, consultants and others to whom access is granted will abide by 11042.1; DHS policy regarding the identification and safeguarding of sensitive but unclassified information originated within DHS. It also applies to other sensitive but unclassified information received by DHS from other government and non-governmental activities.

The contractor will:

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• Be aware of and comply with the safeguarding requirements for “For Official Use Only” (FOUO) information as outlined in this directive.

• Participate in formal classroom or computer-based training sessions presented to communicate the requirements for safeguarding FOUO and other sensitive but unclassified information.

• Be aware that divulging information without proper authority could result in administrative or disciplinary action.

Contractors and Consultants shall execute a DHS Form 11000-6, Sensitive but Unclassified Information Non Disclosure Agreement (NDA), as a condition of access to such information. Other individuals not assigned to or contractually obligated to DHS, but to whom access to information will be granted, may be requested to execute an NDA as determined by the applicable program manager.

Execution of the NDA shall be effective upon date of the DHS Policy and not applied retroactively.

1.4.6. FOREIGN TRAVEL AND GOVERNMENT-ISSUED EQUIPMENT

Per DHS and FEMA IT policy, FEMA employees and contractors are not authorized to take government-issued equipment, including cell phones, computers, or tablets such as iPads, outside of the United States regardless of the reason for travel. If government-issued equipment is required for official foreign travel, FEMA government employees may request having their equipment configured for international travel or a temporary loaner device by completing FEMA Form 122-1-1-1, through the ServiceNow portal. FEMA contractors must contact their contracting officer’s representative (COR) for further guidance.

If your device is detected as operating outside of the United States and its territories it will be disabled, and your information will be forwarded to the Office of Professional Responsibility for review.

1.4.7. BACKGROUND INVESTIGATIONS

All contractor personnel who require access to DHS or FEMA information systems, routine access to DHS or FEMA facilities, or access to sensitive information, including but not limited to Personally Identifiable Information (PII), shall be subject to a full background investigation commensurate with the level of the risk associated with the job function or work being performed. FEMA’s Personnel Security Division (PSD) will determine the risk designation for each contractor position by comparing the functions and duties of the position against those of a same or similar federal position, applying the same standard for evaluating the associated potential for impact on the integrity and efficiency of federal service.

1.4.7.1. Low Risk without Information System Access

Contractor personnel occupying positions or performing functions with a Low-Risk designation and who do not require access to DHS or FEMA information systems may undergo a Tier 1 investigation with a credit check and must receive a favorable adjudication thereof from FEMA PSD prior to performing work under this contract.

(also reference Facility Access).

1.4.7.2. Low Risk with Information System Access

https://serviceportal.fema.dhs.gov/sp?id=index

Contractor personnel occupying positions or performing functions with a Low-Risk designation and who require access to DHS or FEMA information systems shall undergo a Tier 2 Suitability Background Investigation (T2) and must receive a favorable adjudication thereof from FEMA PSD prior to performing work under this contract.

1.4.7.3. Moderate Risk

Contractor personnel occupying positions or performing functions with a Moderate Risk designation shall undergo a Tier 2 Suitability Background Investigation (T2) and must receive a favorable adjudication thereof from FEMA PSD prior to performing work under this contract.

1.4.7.4. High Risk

Contractor personnel occupying positions or performing functions with a High-Risk designation shall undergo a Tier 4 Suitability Background Investigation (T4) and must receive a favorable adjudication thereof from FEMA PSD prior to performing work under this contract.

1.4.7.5. Background Investigation Process

To initiate the request to process contractor personnel, the Contractor shall provide the FEMA Contracting Officer’s Representative (COR) with all required information and comply with all necessary instructions to complete Section II of the FEMA Form 121-3-1-6, “Contract Fitness/Security Screening Request.” The FEMA COR shall ensure that all other applicable sections of the FEMA Form 121-3-1-6 are complete prior to submitting the form to FEMA PSD for processing. The Contractor shall also provide the FEMA COR with completed OF 306, “Declaration for Federal Employment,” forms for all contractor personnel.

Contractor personnel who already have a favorably adjudicated background investigation may be eligible to perform work under this contract without further processing by FEMA PSD if:

• the investigation was completed within the last five years

• It meets or exceeds the minimum requirement for the position they will occupy or functions they will perform in this contract

• the contractor personnel have not had a break in employment since the prior favorable adjudication

• FEMA PSD has verified the investigation and confirmed that no new derogatory information has been disclosed which may require a reinvestigation.

FEMA PSD will notify the COR of the names of the contractor personnel eligible to work based on prior, favorable adjudication. The COR will, in turn, notify the contractor of the names of the favorably adjudicated contractor personnel, at which time the favorably adjudicated contractor personnel will be eligible to begin work under this contract.

For those contractor personnel who do not have an acceptable, prior, favorable adjudication or who otherwise require reinvestigation, FEMA PSD will issue an electronic notification via email to the applicant/contractor personnel that contains the following documents, which are incorporated into this contract by reference, along with a link to the National Background Investigation Services (NBIS) e-Application (eAPP) online system and instructions for submitting the necessary information:

• Standard Form 85P, “Questionnaire for Public Trust Positions”

• Optional Form 306, “Declaration for Federal Employment”

• SF 87, “Fingerprint Card” (2 copies)

• DHS Form 11000-6, “Non-Disclosure Agreement”

• DHS Form 11000-9, “Disclosure and Authorization Pertaining to Consumer Reports Pursuant to the

Fair Credit Reporting Act”

FEMA PSD will only accept complete packages consisting of all of all the above documents and Standard Form 85P, which must be completed electronically through the National Background Investigation Services (NBIS) e- Application (eAPP) online system. The Contractor is responsible for ensuring that all contractor personnel timely and properly submit all required background information.

Once contractor personnel have properly submitted the complete package of all required background information, FEMA’s Personnel Security Division, at its sole discretion, may grant contractor personnel temporary eligibility to perform work under this contract prior to completion of the full background investigation if the Personnel Security Division’s initial review of the contractor personnel’s background information reveals no issues of concern. In such cases, FEMA’s Personnel Security Division will provide notice of such temporary eligibility to the COR who will then notify the Prime Contractor, at which time the identified contractor personnel will be temporarily eligible to begin work under this contract. Neither the Prime Contractor nor the contractor personnel has any right to such a grant of temporary eligibility. The grant of such temporary eligibility shall not be considered as assurance that the contactor personnel will remain eligible to perform work under this contract upon completion of and final adjudication of the full background investigation.

Upon favorable adjudication of the full background investigation, FEMA’s Personnel Security Division will update the contractor personnel’s security file and take no further action. In any instance where the final adjudication results in an unfavorable determination, FEMA’s Personnel Security Division will notify the contractor personnel directly, in writing, of the decision and will provide the COR with the name(s) of the contractor personnel whose adjudication was unfavorable. The COR will then forward that information to the Contractor. Contractor personnel who receive an unfavorable adjudication shall be ineligible to perform work under this contract. Unfavorable adjudications are final and not subject to review or appeal.

1.4.7.6. Continued Eligibility and Reinvestigation

Eligibility determinations based on a Low Risk T1, Moderate Risk T2S or High Risk T4 are valid for five years from the date that the investigation was completed and closed. Contractor personnel required to undergo a background investigation to perform work under this contract shall be ineligible to perform work under this contract upon the expiration of the background investigation unless and until the contractor personnel have undergone a reinvestigation and FEMA’s Personnel Security Division has renewed their eligibility to perform work under this contract.

1.4.7.7. Exclusion by Contracting Officer

The Contracting Officer, independent of FEMA’s Personnel Security Division, may direct the contractor to be excluded from working on this contract. Any contractor found or deemed to be unfit or whose continued employment on the contract is deemed contrary to public interest or inconsistent with the best interest of the agency may be removed.

1.4.8. FACILITY ACCESS

The contractor shall comply with FEMA Directive 121-1 “FEMA Personal Identity Verification Guidance,” Section J, Attachment 7; FEMA Directive 121-3 “Facility Access,” Section J, Attachment 8;

and FEMA Manual 121-3-1 “FEMA Credentialing Access Manual,” Section J, Attachment 9, to arrange for contractor personnel’s access to FEMA facilities, which includes, but is not limited to, arrangements to obtain any necessary identity badges for contractor personnel.

Contractor personnel working within any FEMA facility who do not require access to DHS or FEMA IT systems and do not qualify for a PIV Card may be issued a Facility Access Card (FAC). FACs cannot exceed 180 days; all contractors requiring access greater than 180 days will need to qualify for and receive a PIV card before being allowed facility access beyond 180 days.

Contractor personnel shall not receive a FAC until they have submitted a SF 87, “Fingerprint Card,” and an OF306, Declaration for Federal Employment, and receive approval from FEMA

PSD. Contractor personnel using a FAC for access to FEMA facilities must be escorted into Critical Infrastructure areas (i.e., server rooms, weapons rooms, mechanical rooms, etc.) always.

FEMA may deny facility access to any contractor personnel whom FEMA’s Office of the Chief Security Officer has determined to be a potential security threat.

1.4.9. SEPARATION FROM CONTRACT

The contractor shall notify the FEMA COR of all terminations/resignations within five calendar days of occurrence. The contractor must account for all forms of Government-provided identification issued to contractor employees under a contract (i.e., the PIV cards or other similar badges) must return such identification to FEMA as soon as any of the following occurs:

• when no longer needed for contract performance

• upon completion of a contractor employee’s employment

• upon contract completion or termination

If an identification card or building pass is not available to be returned, the Contractor shall submit a report to the FEMA COR, referencing the pass or card number, name of the individual to whom it was issued, and the last known location and disposition of the pass or card.

The Contractor or contractor personnel’s failure to return all DHS- or FEMA-issued identification cards and building passes upon expiration, upon the contractor personnel’s removal from the contract, or upon demand by DHS or FEMA may subject the contractor personnel and the Contractor to civil and criminal liability.

1.4.10. LOCK AND KEY CONTROL

Keys, proximity cards, remotes, and security codes will be issued to the contractor as appropriate.

The contractor shall receive, account for, and maintain all lock and key control items used within the scope of this contract. The number of keys issued will be limited to the minimum number required to meet the requirement specified in this contract. The contractor shall develop a lock and key control plan for internal management of these items and submit the final written plan for COR approval within 30 days after contract award. This plan shall become a part of the contractor’s Quality Control Program.

1.4.10.1. Request for Key, Proximity Card, and Remote Duplication

Request for key, proximity card, and remote transmitter duplication shall be reported to and approved by the COR. If approved, the key will be duplicated by the CDP Security contractor. The contractor is not authorized to duplicate any key issued by the CDP. The contractor shall report loss or unauthorized duplication of Government issued access control items to the COR or designated representative within 2 hours of learning of the loss or duplication. Notification can be made by email or telephone, and a written report must be made of the incident to the COR describing the circumstances within 24 hours.

1.4.10.2. Contractor’s Responsibility for Compromised Lock

Should the security of any form of Government property or facility become compromised by the loss of a lock and key control item by contractor employees, the contractor shall be responsible for the cost of re-keying/coding of locks or lock/code replacement as determined appropriate by the COR. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced at the expense of the contractor.

Recoupment of Government expenses shall be in the form of a dollar-for-dollar reduction on the monthly invoice charge to the Government.

1.4.10.3. Restricted Access for Government Access Control Item(s) and Areas

Contractor employees shall not allow anyone the use of any Government access control item(s) in their possession. They shall not open locked rooms or areas to permit entrance by people other than contractor employees performing assigned duties. Any room found unlocked shall not be left unattended. The room shall be locked by contractor personnel and/or the appropriate security personnel notified.

1.4.11. MEDICAL TREATMENT

Contractor employees who suffer on-the-job injury may be initially evaluated and stabilized by CDP medical personnel. Follow-on or routine medical treatment is the responsibility of the contractor or contractor employee.

1.5. Period of Performance

The period of performance will be listed below. The total performance period inclusive of options is five years.

• Phase-in Period: 1 Month

• Base Period: 11 Months

• Option 1: 12 Months

• Option 2: 12 Months

• Option 3: 12 Months

• Option 4: 12 Months

1.5.1. PHASE-IN/ORIENTATION PERIOD

1.5.1.1. Duties

The contractor shall provide phase-in duties as described below. The contractor is expected to be at full performance at the completion of the phase-in period.

• Become thoroughly familiar with work requirements and work procedures.

• Finalize development of necessary work plans and procedures.

• Complete personnel requirements including the hiring of personnel to assure satisfactory performance.

• Obtain employment suitability clearances.

• Complete training requirements.

1.5.1.2. Mandatory Employee Training and Certification Requirements

All new employees: New Employee Indoctrination and CDP IT Security Training. Each employee shall attend mandatory automated external defibrillator (AED) and cardiopulmonary resuscitation (CPR) training when scheduled by the Government. Each employee shall receive all required training as designated by the job hazard analysis (JHA) for the position hired before being allowed to begin work in that position. All personnel operating General Services Administration (GSA) vehicles as part of their job description shall attend defensive driving training developed and delivered by the contractor prior to use of GSA vehicles; additionally, all personnel required to obtain Department of Transportation (DOT) licenses as part of their job description shall do so prior to operation of GSA vehicles requiring such licenses as mandated by DOT regulations.

1.5.1.3. Regulatory Training and Recordkeeping Requirements

Each employee shall complete required training as mandated by regulatory agency standards (i.e. respiratory protection, blood borne pathogens, hazard communications, and fall protection). The contractor shall maintain a record of all training completed by contracted personnel and will facilitate access to these records for inspection purposes by Government employees designated by the CO/COR and/or inspections by outside regulatory agencies.

1.5.1.4. COBRATF Specific

The following types of Government furnished employee training are required in order to perform under this contract at the COBRATF:

• The government will provide agent-related training as necessary

• The government training will also include, but not be limited to, the following:

o General indoctrination on biological and chemical warfare agents o Physiological effects on the body and recognition of biological and chemical warfare agents o The wear and use of biological and chemical warfare protective equipment o Self-aid and first aid for agent poisoning o Biological and chemical detection, accident and incident procedures o Communications and emergency procedures o Government approved cervical spinal immobilization and transportation

• Training completion records of all employees’ training shall be maintained by the contractor and made available to the Government upon request.

1.5.1.5. Quality Control Plans and Procedures

Finalize the development of site-specific Quality Control Plans and procedures.

1.5.1.6. CTAS Access and System Use Requirements

The contractor will be provided with access to the government provided CDP Training Administration System (CTAS) software. The CTAS is a commercial off-the-shelf (COTS) software package customized for managing instructor qualifications, utilization, facilities, course schedules, and other training delivery elements. The contractor shall become familiar with the system functions and be able to successfully use CTAS by the contract start date, reference Section J, Attachment 11, CTAS User Information.

1.5.1.7. Digital Learning Tools and Platform Requirements

The contractor shall become familiar with Government-approved digital learning tools, platforms, repositories, mobile delivery systems, and authoring software required to support digital training development and delivery.

This may include Articulate software or another Government-approved authoring software package, Government-approved video recording and editing tools, captioning tools, content review processes, accessibility procedures, and any Government-approved learning management, content management, or CDP mobile application environment used to deliver synchronous or asynchronous training.

1.5.1.8. Digital Training Production Staffing and Workflow Requirements

Within the phase-in period, the contractor shall identify personnel assigned to digital learning production, media production, subject matter expert support, instructor support, mobile delivery support, accessibility support, and quality review functions. The contractor shall also provide the COR with a draft Digital Training Production Support Workflow that describes how contractor personnel will coordinate with Government-provided instructional designers for intake, planning, production, recording, editing, review, approval, publication support, sustainment, and archival processes.

1.5.1.9. CTAS Access and System Use Requirements

The contractor will be provided with access to the government provided CDP Training Administration System (CTAS) software. The CTAS is a commercial off-the-shelf (COTS) software package customized for managing instructor qualifications, utilization, facilities, course schedules, and other training delivery elements. The contractor shall become familiar with the system functions and be able to successfully use CTAS by the contract start date, reference Section J, Attachment 11, CTAS User Information.

1.5.2. PHASE-OUT/CONTRACT CLOSEOUT

The contractor shall establish and implement plans for an orderly phase-out of the contracted operations at the termination of this contract, to include transfer of Government Furnished Property/Equipment back to the Government. The Contractor shall submit a Phase-out Plan to the CO and COR for evaluation 60 calendar days prior to the last day of the contract. The Contractor's phase-out procedures shall not disrupt or adversely impact the day-to-day conduct of Government business.

1.6. Place of Performance

The primary place of performance will be at the CDP located in Anniston, Alabama; however nonresident training is required and conducted in all 50 states and U.S. territories.

1.7. Kick-Off Meeting

The contractor shall attend a Kick-Off Meeting with the Contracting Officer and the COR at a date to be determined. The purpose of the Kick-Off Meeting, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of this contract and review the contractor's draft project management plan. The Kick-Off Meeting will be held at the Government’s facility.

1.8. Records and Reports

The contractor shall prepare and submit complete and accurate records, reports and logs in accordance with this Performance Work Statement, Federal Acquisition Regulations (FAR) Part 45, other Federal requirements, and CDP policies or procedures. These daily, weekly, monthly, other recurring operating records, reports, logs, and other documents are specified as contract requirement submissions listed under Section J, Attachment 12.

1.9. Progress Meetings

The Project Manager shall be available to meet with the COR upon request to present deliverables, discuss progress, exchange information and resolve emergent technical problems and issues. These meetings shall take place at the Government's facilities or at other mutually agreeable facilities.

1.9.1. PERIODIC STATUS MEETINGS AND MEETING MINUTES REQUIREMENTS

Regular periodic status meetings shall be held between the Government and the contractor. The status meetings shall alternate in subject and may be attended by the Project Manager, Contracting Officer, the COR, and Program Management personnel. The purpose of these meetings shall be to discuss and record status of projects and to make decisions on priority for projects. The Project Manager and the COR shall invite any CDP personnel or contractor employees they deem necessary for the meetings. Meetings that require minutes will be determined and agreed to prior to the beginning of the meeting. Written minutes of these meetings, prepared by the contractor, shall be signed by the Project Manager and delivered to the COR within five working days for review and approval.

1.9.2. PERFORMANCE EVALUATION MEETINGS

The contractor's representatives shall meet with the COR weekly during the phase in period of the contract. Thereafter, meetings will be held monthly. A mutual effort will be made to resolve all problems. Written minutes of these meetings, prepared by the contractor, shall be signed by the Project Manager and delivered to the COR within five working days for review and approval.

1.10. General Report Requirements

The contractor shall provide all written reports in electronic format using applications that are compatible with CDP Standard Workstation (Windows and Microsoft Office Applications).

Deliverables are due by 3:00 p.m. CST on the scheduled due date. If the delivery date falls on a weekend, the due date is the following working day. In accordance with the Paperwork Reduction Act of 1980 (44 USC Sub-Section 3501) contractor and the Government will make every effort to reduce forms and reports in support of CDP training both resident and non- resident. Additionally, the Government will provide appropriate electronic format applications that support the spirit and intent of The Paperwork Reduction Act of 1980.

1.11. Quality Assurance Surveillance Plan

A Quality Assurance Surveillance Plan (QASP) is provided under Section J, Attachment 2. In general, the QASP sets forth the expected outcomes (objectives) of the contract, the service(s) required of the contractor to achieve the objectives and a performance standard per outcome. Positive/negative incentives may be applied based on performance. The QASP is not an exclusive remedy and inclusion of the QASP does not preclude the Government from using any other remedy available by law or contract terms, including reductions in payment in accordance with any clause for inspection of services.

1.12. General Information

1.12.1. WORKMANSHIP

All workmanship shall meet or exceed the standards specified herein and shall be accomplished in conformance with the approved and accepted industry standards, and Federal, State and local standards as applicable. Any discrepancy noted by the Government will be provided to the contractor in writing.

1.12.2. WORKING HOURS

For the purposes of this contract, the Government’s regular (normal) working hours for administrative staff range from 7:30 a.m. to 4:30 p.m. CST Mondays through Fridays, except Federal holidays and facility closures due to inclement weather. Training delivery and support staff hours vary based on program of instruction and individual course schedules; and may include weekends, holidays, and nightshifts.

1.12.2.1. Critical and Continuous Service Requirements

The contractor shall be required to perform certain critical or continuous services as defined in…