DRAFT-LTS_Performance Work Statement (PWS).pdf

PWS-11 Dec 2023 Version 1.0

JBER, AK

PERFORMANCE WORK STATEMENT

(PWS)

Local Telecommunication Services (L TS)

Joint Base Elmendorf-Richardson (JBER), AK

VERSION: 1

DATE: 11 Dec 2023

DRAFT

TABLE OF CONTENTS

Version 1.0

JBER,AK

1. INTRODUCTION

1.1. Objective

1.2. Background

2. SCOPE

2.1. OUTAGES

2.1.1. Scheduled Outage

2.1.2. Unscheduled Outages

2.1.3. Outage Procedures

2.1.4. Outage Priority, Restoration of Service & Maintenance

2.2. SERVICES SUMMARY .................................. ;

2.2.1. Services Summary (SS)

2.2.2. Inspection

2.3. GRADE OF SERVICE

3. GOVERNMENT FURNISHED EQUIPMENT AND SERVICES

4. GENERAL REQUIREMENTS

4.1. Personnel

4.2. Government Emergency Telecommunications Service

4.3. Interconnection Agreements and Installation and Cutover Plans

4.4. Safety, Health and Fire Protection Requirements

5. APPENDICES

APPENDIX 1 - SITE SPECIFIC REQUIREMENTS

APPENDIX 2 - DEFINITIONS and ACRONYMS

1. INTRODUCTION

1.1. Objective

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This requirement will provide essential local area Telecommunication Services (TS) and features supporting JBER, AK. Site specific equipment connectivity requirements are identified in Appendix 1, along with required features. Support shall be provided to the installation 24 hours a day/seven days a week/365 days a year (24/7/365).

1.2. Background

Historically, the 38th Contracting Squadron (38 CONS) acquired local TS on behalf of its customer sites using a Government-driven Statement of Work (SOW), which limited the contractor to providing services using legacy systems and equipment.

Local TS does not include long-distance or Defense Switching Network (DSN) services, which are beyond the scope of this action. Due to changes in technology, equipment, and processes, it has become evident that the Government should acquire these services in a performance-based manner, consistent with the principles contained in Air Force Instruction (AFI) 63-138 "Acquisition of Services."

These services are considered Information Technology (IT) In Accordance With (IAW) Defense Federal Acquisition Regulation Supplement (DFARS) 239.74 "Telecommunications Services." The requirement herein represents the site's performance-based requirements for local "dial-tone" and ancillary services as defined herein. As a part of the new process, the Air Force (AF) encourages the Contractor to identify or suggest improvements to existing L TS processes, operating procedures, systems, or applications to the Contracting Officer (CO).

2. SCOPE

The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in Appendix 1 to this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor's proposed solution is compatible with the Government's current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement.

JBER, AK

The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1.

The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government No Later Than (NL T) five days after contract award) prior to any installation. The Government does not authorize aerial cable installations.

2.1. OUT AGES

2.1.1. Scheduled Outage

The Contractor shall notify the Government POC (673 CS/SCOI 907-551-4991) of any scheduled outage that will affect any TS. The Contractor shall inform the Government POC NL T 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the Government POC via email (david.peace.2@us.af.mil) of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users, Government upon Government user work schedules. The Government POC must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

• Reason for interruption;

• Duration;

• Start and stop times;

• Affected equipment, lines, and buildings; and

• Restoration action (what service was impacted and how service was restored)

2.1.2. Unscheduled Outages

If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Communications Focal Point (CFP) (907-552-2666) and Government POC shall assign the category of the outage and establish the repair priority. The Contractor shall notify the CFP and Government POC verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.

2.1.3. Outage Procedures

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The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

• Reason for interruption;

• Duration;

• Start and stop times;

• Affected equipment, lines, and buildings; and

• Restoration action (what service was impacted and how service was restored)

2.1.4. Outage Priority, Restoration of Service, and Maintenance

The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the Government POC within the time limits indicated-below. For mission-essential functions, the Government POC shall identify and prioritize the essential contractor services. The Contractor shall prioritize and perform restorations IAW the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), which are provided by the Government POC. In the event that the Contractor anticipates not being able to perform any of the essential contractor services (i.e.

beyond the Contractor's control) IAW the TSP and RPL during a crisis situation, the Contractor shall notify the Government POC as expeditiously as possible and use its best efforts to cooperate with the Government in the Government's efforts to maintain the continuity of operations. If the Government POC determines that the outage restoration time frames cannot be met for other non-mission essential functions, the Government POC can declare any outage restoration priority level as high to medium to low if the outage significantly affects the mission of the Government.

2.1.4.1. High Priority Outage

2.1.4.1.1. A high priority outage is normally a sudden and widespread disaster stemming from the result of a man-made or natural disaster in which property, equipment, and site infrastructure are completely destroyed. The Contractor shall respond onsite to the outage NL T one hour of receipt of notification by the CFP or Government POC and advise the CFP and Government POC of its restoration procedures for a catastrophic situation. The Contractor shall provide the CFP or

JBER, AK

Government POC with updates NL T every four-hours on the status of restoration actions.

2.1.4.1.2. The following defines a high priority outage:

• Loss or degradation to any single or multiple Session Initiation Protocol (SIP) trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. Multiprotocol Label Switching (MPLS) or equivalent) regardless of location, that result in the following conditions:

- Complete loss of SIP trunking capability to the Government facility regardless of the source location of the outage

- Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the Call Setup Success Rate (CSSR) falls below 25% of system capacity

- Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the Dropped Call Rate (OCR) exceeds 50% of system capacity

- Loss of greater than 75% of total call handling capability of any legacy analog communications system

2.1.4.2. Medium Priority Outage

2.1.4.2.1. A medium priority outage may be a sudden or widespread disaster stemming from the result of a man-made or natural disaster, which disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site to the outage NL T 24-hours after receiving notification by the Government POC.

2.1.4.2.2. The following defines a medium priority outage:

• Loss or degradation to any single or multiple SIP trunk(s), to include supporting systems infrastructure(Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:

- Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the CSSR falls below 75% of system capacity

JBER,AK

- Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the OCR is greater than 5% but less than 50% of system capacity

- Loss of greater than 25% but less than 75% of total call handling capability of any legacy analog communications system

2.1.4.3. Low Priority Outage

2.1.4.3.1. A low priority outage minimally disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site NL T five working days of notification by the Government POC. All future references to days shall indicate working days unless otherwise noted.

2.1.4.3.2. The following defines a Low Priority Outage:

• Loss or degradation to any single or multiple SIP Trunk(s), to include supporting systems infrastructure(Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:

- Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the CSSR falls below 90% of system capacity

- Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the OCR exceeds greater than 1 % but less than 10% of system capacity

- Loss of greater than 1 % but less than 25% of total call handling capability of any legacy analog communications system

2.2. Services Summary

2.2.1 Services Summary (SS)

Performance Performance Objective PWS Performance Element Paragraph Threshold Number

1 Perform and provide 1.1 Continuous operation local access at the local phone service designated circuit demarcation points identified in Appendix 1 to this PWS

2 Inform the Government POC NL T 30 days in advance of scheduled outage providing a detailed explanation for the outage

3 Responds and restores High Priority service outages IAW TSP and RPL, and/or the defined outage severity as coordinated with the Government POC

4 Respond and restore Medium Priority service outages IAW TSP and RPL, and/or the defined outage severity as coordinated with the Government POC

5 Respond and restore Low Priority service outages IAW TSP and RPL, and/or the defined outage severity as coordinated with the Government POC

2.2.2. Inspection

2.1.1

2.1.4.1

2.1.4.2

2.1.4.3

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24/7 /365 with 99.999% reliability

Timely and accurate notification provided 95% of time

Timely and accurate notification provided 99% of the time

Timely and accurate notification provided 95% of the time

Timely and accurate notification provided 95% of the time

The service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.

2.3. Grade of Service

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Locations carrying contracted voice grade which is packetized for transport across an IP, MPLS, or other IXC system require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external LEC/CLEC facilities; implementation strategies that may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked DSCP packets or pre-contracted data flows.

3. GOVERNMENT PROVIDED SPACE AND SERVICES

3.1. The Contractor shall secure Government facilities, equipment, and materials before leaving a facility. The Contractor shall safeguard the Government furnished facilities and material contained therein.

3.2. The Government will provide rack space for the installation of the Contractor's provided transmission equipment. The floor space shall be coordinated with the Government POC to accommodate Contractor-provided relay rack(s), at each demarcation point. Space is available for relay rack(s) for Contractor equipment in the demarcation point.

3.3. The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor's equipment operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor's equipment within manufacturer's specifications.

3.4. The Government will also provide wall space.

4. GENERAL REQUIREMENTS

4.1. Personnel

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

JBER, AK

4.2. Government Emergency Telecommunications Service (GETS)

Government Emergency Telecommunications Service (GETS) will be used in an emergency or crisis situation when the Public Switched Telephone Network (PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Authorized users are provided access to an emergency service by dialing 0/1+710-NXX-XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States Government. The Contractor shall not provide 10-10 dial around for this L TS.

4.3. Interconnection Agreements, and Installation and Cutover Plans

In the event the award is made to a non-incumbent contractor, the incoming Contractor shall submit all Interconnection Agreements (IAs) via link or as an addendum) to the Government with their quote. The addendum is not included in the technical quote and no page limitations apply to this submittal. Additionally, if providing a quote as a Competitive Local Exchange Carrier (CLEC) for any and/or all services, provide documented evidence of IAs and/or leasing agreements relevant to this effort.

Cutover for this site is: 30 days. The Contractor shall develop an initial Installation and Cutover Plan for submittal to the Government with their technical quote. A final plan may be requested by the Government and shall be provided NL T five working days after contract award. This plan shall include installation of the initial required services for cutover of local L TS requirements, along with the recommended time frame to complete the cutover process. The Contractor shall coordinate deviations from the proposed installation plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the previous provider's equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the installation/cutover plans do not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor's responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the contractor.

4.3.1 Installation and Cutover Plan Content. The Installation and Cutover Plan(s) shall contain, at a minimum, the following site specific information:

JBER, AK

a. Conditions/Support required prior to the start of cutover and installation;

b. Detailed installation schedule listing all actions/events that must occur for successful cutover of all items identified in Appendix 1;

c. Awardee responsibilities for cutover and installation;

d. Government responsibilities for cutover and installation;

e. Dialing tests to ensure ported numbers operate and access to the GETS;

f. Service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description; and

g. Detailed description of new equipment to be installed and location/floor plan (to include space required).

4.4. Safety, Health and Fire Protection Requirements

The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.

This PWS requires no special safety precautions outside of OSHA standard safety requirements.

5. APPENDICES

APPENDIX 1 - SITE SPECIFIC REQUIREMENTS

5.1. Required Services and Features

The Contractor shall provide the following Government line of local commercial communications services for JBER, AK at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here and in the Pricing Schedule.

JBER, AK

The first of two Government telephone switching systems is identified as a NORTEL MSL 100 with the SD-09 software version located at Building 10488 Necrason Ave, JBER, AK 99506.

The second Government telephone switching system is identified as a NORTEL MSL 100 with the SD-06 software version located at Building 652 Richardson Drive

JBER, AK 99505.

Cutover for this site is: 30 days. A cutover plan shall be submitted to the Government with their proposal and a final plan shall be provided NL T five days after contract award. The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the CO.

5.2. Direct-Inward-Dialing (DID) Directory Numbers.

I NPA- NXX-XXXX

(907) 551-0000 to 9999

(907) 552-0000 to 9999

(907) 753-2900 to 2999

Ft. Richardson (907) 384-0000 to 9999

TOTAL

5.3. Exchange and Access Lines.

5.3.1. Commercial Subscriber Lines.

I

The number of Commercial Subscriber Lines (CSL) is: .§.

DID Directory Numbers

10,000 10,000

10,000 30,100

(NPA)-NXX-XXX Type Services and Demarcation Organization &

Optional End Demarcation Features Location

(907) 753-1015 Analog Basic Services (BS), 10488 Necrason Ave 673 CS/SCOW L-T

JBER, AK 99506 JBER, AK 99506

(907) 753-1935 Analog Basic Services (BS), 10488 Necrason Ave 673 CS/SCOW L-T

JBER, AK 99506 JBER, AK 99506

(907) 428-1665 Voice, Basic Services (BS), Dial Central Office DOIM Loop Start (DCO), Bldg. 652 Ft. Richardson

Ft. Richardson, AK (Switch Back-Up) 99505

(907) 428-1093 Voice, Basic Services (BS), Dial Central Office DOIM Loop Start (DCO), Bldq. 652 Ft. Richardson

I

(907) 428-1069 Voice, Basic Services (BS), Loop Start

5.3.2. Hot Lines. N/A

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Ft. Richardson, AK 99505 Dial Central Office DOIM (DCO), Bldg. 652 Ft. Richardson Ft. Richardson, AK 99505

5.4. Local Exchange and Access Trunks. N/A

5.4.1. Local Exchange Access Analog Trunks. N/A

5.4.2. Local Exchange Access Digital Trunks. N/A

5.4.3. Local Exchange Digital (ISDN Primary Rate Interface (PRI)) Trunks.

ISDN PRI Circuit ID D- 2y,Jay Demarcation Chan Channel nel 8-Channel

Quantity & Signaling

(PRI Q.931 ):

Qty

PRI #1 1 23 10488 Necrason Ave, 01/HC--/048273/ /GCN/ JBER, AK 99506

PRI #2 1 23 10488 Necrason Ave, 01/HC--/048274/ /GCN/ JBER, AK 99506

PRl#3 1 23 10488 Necrason Ave, 01/HC--/048275/ /GCN/ JBER, AK 99506

PRl#4 1 23 10488 Necrason Ave, 01/HC--/048276/ /GCN/ JBER, AK 99506

PRl#5 1 23 10488 Necrason Ave, 01/HC--/048277/ /GCN/ JBER, AK 99506

PRI #6 1 23 10488 Necrason Ave, 01/HC--/048278/ /GCN/ JBER, AK 99506

PRI #1

DCO, Bldg. 652 Richardson

HC-130145

Drive

1 23 Joint Base Elmendorf Richardson (JBER East) Alaska 99505

PRl#2 DCO, Bldg. 652 Richardson

1 23 Drive

HC-130146 Joint Base Elmendorf Richardson (JBER East)

5.5. Foreign Exchange (FX) Lines/Trunks. N/A

5.5.1. Analog FX Line/Trunks. N/A

5.5.2. Foreign Exchange Digital Trunks. N/A

5.6. Transport Channels.

Circuit ID/Name Type Demarcation

01/UC--/049291/ Voice 11535 Slammer /GCN/ Grade, 2- Ave ATCT Tower

Wire, JBER, AK 99506 Signaling

01/UC--/049292/ Voice 11535 Slammer /GCN/ Grade, 4- Ave ATCT Tower

Wire Analog JBER, AK 99506 w/Signaling

01 /UC--/049293/ Voice 10488 Necrason /GCN/ Grade, 2- Ave. JBER, AK

Wire 99506 w/Signaling

01 /UC--/049294/ Voice 10488 Necrason /GCN/ Grade, 2- Ave. JBER, AK

Wire 99506 w/Signaling

5.7. Data Point-to-Point Circuits. N/A

5.8. Circuit Extension. NIA

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Destination Est Mil Circuit Description

5200 W 9 2-Wire Channel International Mile and Channel Airport Rd, Terms Anchorage AK 99502

5200 W 9 4-Wire Channel International Mile and Channel Airport Rd, Terms Anchorage AK 99502

5200 W 9 3-Wire Channel International Mile and Channel Airport Rd, Terms Anchorage AK 99502

5200 W 9 3-Wire Channel International Mile and Channel Airport Rd, Terms Anchorage AK 99502

5.9. Public Listings.

Description

, Government Section

5.10. Telephone Directories. N/A

5.11. Diversity/Diverse Routing. N/A

5.12. E911 Compatibility. N/A

5.13. Special Services.

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Qt

Examples of vendor circuit/trunk routing supporting Appendix 1 requirements are provided in the below diagrams 1 and 2. These examples apply to ANG and Government sites with switches and/or PBX configuration, for Traditional Legacy or SIP trunking delivery. The Carrier, if providing a CPE installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system. The customer owned demarcation device will in most cases consist of an Edge Boundary Controller providing isolation and firewall services. The vendor shall provide a 24/7 capability to monitor the IP connection to the customer gateway equipment, and alert the customer to a link failure; the customer must also have the ability to reach the vendor's network operations center on a 24/7 basis.

5.14. Service Routing. Contractor shall submit a service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description in their technical quote. Contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with paragraph 4.3.1. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.

Off Premise

I

Off Govt Quarters

Apple

Pump House

Medical Facility

2- Wired Alarm

4- Wired Data

Diagram 1

TRADITIONAL LEGACY

Vendor / Incumbent Local Exchange Carrier (ILEC) / Competitive Local Exchange

Carrier (CLEC) Dial Central Office (DCO)

# of BRI and CSL

I I I

§---F

- #of PRls and DIDs

I

GOVT

SWITCH

Main Site DCO 1234 AF Road, Any Base, USA

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# of BRI and CSL

# of PRls and DIDs

Remote Switch/PBX

Voice Grade

Hotline

Police Dept

Foreign Exchange

Trunk

Foreign City DCO 583 Claire Blvd

Outside Local LATA �-----------------J

LEC Provided

CPE

Govt Provided

Diagram 2

UTILIZING SIP TRUNKING

VENDORILEC/ILEC

NETWORK

Multifunction Edge Router

(SIP)

GIG

Ether

Edge Boundary Controller (if available)

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PRI

BRI

-----•---------------------------�-w���-�-----------------------�------�--

·•· · Unified ················•.

....... x *

( Communications \ ' Legacy ' \ IP N t k J Services & -.. e wor ..- \. ./ Equipment

Note: The vendor controlled Customer Premise Equipment (CPE) shall be vendor provided. The EBC, if available, shall be Government provided.

TERM

Appendix 1

Call Setup Success Rate (CSSR)

Circuit Termination

Communications Focal Point (CFP)

Commercial Subscriber lines

(CSL)

Competitive Local Exchange Carrier

(CLEC)

Contractor

APPENDIX 2 - DEFINITIONS & ACRONYMS

Table A Definitions

DEFINITION

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Defines the JBER, AK requirements detailing locations on circuit delivery.

The fractionalized amount of calls that make a successful connection to a dialed number, this is divided by the total number of calls placed. (As defined by International Telecommunication Union).

Circuit termination at the Government installation includes the Main Distribution Frame (MDF) for analog signals, metallic cable pairs, Digital Signal Cross-Connect (DSX)-1 patch, cross connect panel(s) for T-1 and/or T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or SON ET or MPLS systems, optical multiplexer equipment, and may extend to Cat 3/5/6 RJ-45 ja�k fields if directed by the Government POC to ensure adequate hand off of the circuit to the Government. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities.

A 24/7 Focal Point located on an Air Force Facility that provides one stop notification services and provides reporting and tracking of communications outages to Government users of the communication systems.

A CSL is defined by Government standards as a voice grade subscriber line serving directly from the Contractor's central office switch to customer's location.

A telephone company that competes with the already established local telephone business by providing its own network and switching.

A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Customer Premise Equipment (CPE)

Customer Service Record (CSR)

Defective Service

Deliverable

Dropped Call Rate

(OCR)

DS-1

DEFINITION

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Also known as Customer-Provided Equipment is any equipment located at a subscriber's premises and connected with a carrier's telecommunication network at the contractually established demarcation point. The demarcation point contractually separates the customer equipment from the equipment located in either the distribution infrastructure or central office of the communications service provider. Vendor installed CPE devices are fully vendor owned, maintained, and monitored by the Vendor's management platform. CPE equipment can be powered from the customer source electrical system, but a sufficient emergency power source must be available during periods of customer power interruption for any services contractually requiring a high level of reliability.

Report that details the fixed monthly charges billed by the local telephone company. The CSR is composed of computer codes called USOCs, which in turn correspond to a particular tariffed service.

A service output that does not meet the standard of performance associated with the PWS.

Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

The fractionalized amount of calls that experience a lost connection after a successful initial call establishment. (As defined by International Telecommunication Union).

A DS level and framing specification for synchronous digital streams, over circuits in the North American digital transmission hierarchy, at the DS1 transmission rate of 1,544,000 bits per second. DS1 is commonly used to multiplex 24 DS0 channels.

Each DS0 channel, originally a digitized voice-grade telephone signal, carries 8000 bytes per second (64,000 bits per second). A DS1 frame includes one byte from each of the 24 DS0 channels and adds one framing bit, making a total of 193 bits per frame at 8000 frames per second. The result is 193*8000 = 1,544,000 bits per second.

Edge Boundary Controller (EBC)

Extended Area Calling Service

Flat Rate

DEFINITION

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A customer provided network node device that provides firewall, intrusion detection, routing, QoS, and packet equalization between the Vendors IP Wide Area Network network and the interior customer IP network. The EBC will provide the logical demarcation point between IP SIP delivered services when applicable and will physically interface to the vendor's CPE Gateway Router device.

A geographic area beyond the local service area to which traffic is classified as local for selected customers, i.e., telephone service that allows subscribers in one exchange to call subscribers of another exchange without a toll charge or for a negotiated fixed rate.

A non-fluctuating monthly rate for telephone service in which an unlimited number of local calls can be made without further charge the ext�nt of the contract. The monthly rate is established in the contract.

Government A White House-directed emergency phone service provided by the Emergency National Communications System (NCS) in the Cyber Security & • Telecommunications Communications Division, National Protection and Programs of Service (GETS) the Department of Homeland Security. GETS supports Federal, State, local, and tribal Government, industry, and non Governmental organization (NGO) personnel in performing their National Security and Emergency Preparedness (NS/EP) missions. GETS provides emergency access and priority processing in the local and long distance segments of the Public Switched Telephone Network (PSTN). It is used in an emergency or crisis situation when the PSTN is congested and the probability of completing a call over normal or other alternate tele communication means has significantly decreased. The servicing LEC must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Dialing 0/1+710-NXX-XXXX provides access to an emergency service for authorized users.

The 710 NPA provides access to a tariffed service of the GETS interexchange carriers (AT&T, MCI WorldCom, and Sprint) and the call is billed to the U.S. Government. Web link:

http://gets.ncs.gov/ r

Incumbent Local Exchange Carrier

(ILEC)

Interconnection Agreement

Intra LATA

Local Exchange Access and Service Areas

Measured Rate

Non-Recurring Charges

Physical Security

Quality Assurance

DEFINITION

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The dominant phone carrier within a geographic area as determined by the FCC Section 252 of the Telecommunications Act of 1996 provided local exchange service to specific area.

A business contract between telecommunication organizations for interconnecting their networks and exchanging telecommunication traffic. These agreements are present in both public switched telephone networks and the Internet.

Local toll service (also called intra-Local Access and Transport Area (LATA), local long distance, or regional toll service) provides calling within a geographic area known as a LATA. Per-minute toll charges usually apply to these calls.

Areas shall include the areas/zones coverage as currently defined by the. incumbent local service provider(s) and/or the State PUC for the Site and shall be applied under the scope of this contract and provide a list of these local exchange access service areas and any updates as they accrue. When the Contractor provides services to a Government installation, the LATA boundary shall not be limited or restricted to a Contractor's service area.

Connection to intra-LATA exchange areas and with inter-LATA exchange carriers is required.

A message rate structure in which the monthly phone line rental includes a fixed rate on calls within a defined area. Measured services are often charged on the number of calls, the time of day, the distance traveled and/or the length of the call.

A one-time fee IAW the established tariff rates at time of award that is associated with adding a local exchange service, including installment, activation and/or equipment.

Actions that prevent the loss or damage of Government property.

The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Control

Reliability

Resilience

Session Initiation Protocol (SIP)

Session Initiation Protocol (SIP) Trunking

SIP Trunk

Traffic Analysis

DEFINITION

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All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

The probability that a system will not fail during a specified period of time.

The ability of a system to recover to its normal operating form after a failure or an outage.

A communications protocol for signaling, call setup/teardown, and communication of telephone and Video Real-Time Systems over an IP Based Unified Communication System. (As defined by Internet Assigned Numbers Authority & Request for Comments).

A Voice over Internet Protocol (VoIP) and streaming media seryice Based on the SIP by which Internet telephone service providers (ITSPs).

An IP Based virtual connector between Unified Communication Systems designed to transport high-density unicast & multicast telephone/video traffic channels.

Inference of information from observable characteristics of data flow(s), such as the identities and locations of the source(s) and destinations(s), and the presence, amount, frequency and duration of occurrence.

ACRONYM

AF

AFI

BRI

BS

BTN

CSSR

CFP

CLEC

co

CPE

CSA

CSL

cso

DCO

OCR

DFARS

DID

DOD

DP

DSN

DSX

DTMF

EBC

FCC

FD

FR

FX

GETS

GS

HD

IAW

IC

ILEC

ISDN

IT

LATA

LS

TABLE B ACRONYMS:

EXTENDED

Air Force Air Force Instruction Basic Rate Interface Basic Services Billing Telephone Number Call Setup Success Rate Communications Focal Point Competitive Local Exchange Carrier Contracting Officer Customer Premise Equipment Communication Service Authorization Commercial Subscriber Lines Communications Services Officer Dial Central Office Dropped Call Rate

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Defense Federal Acquisition Regulation Supplement Direct In Dial Department of Defense Dial Pulse Defense Switching Network Digital Signal Cross-Connect Dual Tone Multi-Frequency Edge Boundary Controller Federal Communications Commission Full Duplex Flat Rate Foreign Exchange Government Emergency Telecommunications Service Ground Start Half Duplex In Accordance With Incoming Incumbent Local Exchange Carrier Integrated Services Digital Network Information Technology Local Access Transport Area Loop Start

ACRONYM

LTS

MF

MDF

MR

NCS

NS/EP

NGO

NLT

OEM

OG

POC

PRI

PUC

PWS

PSTN

RPL

SIP

ss

TS

TSP

ws

EXTENDED

Local Telecommunications Service Multi-Frequency Main Distribution Frame Measured Rate National Communications System

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National Security and Emergency Preparedness Non-Governmental Organization No Later Than Oriqinal Equipment Manufacturer Outgoing Point of Contact Primary Rate Interface

Public Utility Commission Performance Based Work Statement Public Switched Telephone Network Restoration Priority List· Session Initiation Protocol Services Summary Telecommunication Services Telecommunications Services Priority Wink Start