DRAFT_ISP_SOW_NAWCTSD_ORLANDO_v5.pdf

STATEMENT OF WORK FOR

INTERNET SERVICE PROVIDER (ISP)

SERVICE SUPPORT ACQUISITION

AT

NAVAL AIR WARFARE CENTER TRAINING SYSTEMS DIVISION

ORLANDO, FLORIDA

Revision 5

07 October 2025

SCOPE OF WORK.

The purpose of this fixed-price contract is to establish the requirements to provide telecommunication services to the Naval Air Warfare Center Training Systems Division (NAWCTSD), including all engineering, labor, tools, equipment, materials, supplies, and services. NAWCTSD requires a 1GB Internet circuit for the purpose of commercial high-speed Internet, cable television, and digital phone services located at NAWCTSD Orlando, 12211 Science Dr., Orlando, FL 32826-3224. The demarcation (demarc) point will be in the telecommunications office in room M1001. These services will support operational readiness, administrative functions, 508 compliance and personnel welfare.

1. PERIOD OF PERFORMANCE

a. Subject to the requested proposal and contract award, the tentative schedule for period of performance (POP) shall consist of the initial period beginning 01 December 2025 through 30 November 2026, and with four follow-on one-year option years. The final Contract POP will be determined upon the award of the contract.

2. REQUIRED SERVICES

a. The contractor, also referred to herein as the Internet Service Provider (ISP), shall provide 1GB circuit for Internet services, Cable Television Services, and Phone Services. This includes initial installation, activation, circuit performance monitoring, and ongoing operational and maintenance responsibilities.

3. SERVICE REQUIRMENTS

a. Internet Service: Dedicated Internet Access (DIA) with a minimum of 1 Gbps symmetrical bandwidth.

Cable TV Service: Provide 23 locations with upward scalability with a basic package consisting of channels that include a minimum of regional and national news, regional and national weather, military news, and educational. Sports, entertainment, and extra programming may be included but are not required.

Phone Service: Provide 2 phone lines with upward scalability with unlimited domestic calling and 911 functionality.

4. INITIAL SERVICE INSTALLATION AND ACTIVATION

a. Circuit connectivity from their main distribution frame or network core to the designated site’s service delivery point. The circuit will enter the designated site’s established and approved demarcation point.

b. All labor and equipment required to complete the work at the designated site’s service delivery point.

c. A period not to exceed forty-eight (48) hours to perform testing to determine acceptance of the circuit.

d. Information regarding the manufacturer, model and technical specifications of all contractor-owned routers and equipment that will be in the designated site’s demarcation point.

e. A central information technology (IT) point of contact (POC) to promptly coordinate technical issues during the initial service installation and activation process.

f. If applicable, the ISP shall be responsible for gaining authorization to provide the service on the government of NAWCTSD owned network resources. This includes access to perform circuit installation and activation in and around areas under the control of the government of NAWCTSD.

g. If required, the ISP shall be responsible for the installation of any required wires and hardware above and below ground, in addition to any required local permits, authorizations and insurance. The conditions shall be returned to their original state within five (5) working days of the completion of initial installation and service activation. All cables shall be labeled on both input and output.

5. TECHNICAL REQUIRMENTS

a. The ISP Shall provide a high-speed access to the internet, data transport media must be coaxial cable, terrestrial connectivity. Twenty-four (24) hours uplink.

Post ISP connection must be “Always on “with unlimited usage and must not require the installation of any customer software on the client side.

i. Note that fiber optic may be utilized, however, the Government does not have a budget for new materials or installation of fiber optic.

ii. NAWCTSD does have a coaxial cabling infrastructure in place for its current circuit that supports commercial Internet, Cable TV, and Phones services.

b. For internet service the ISP must guarantee full contracted bandwidth availability 24x7x365 from the originator side to the ISP’s Internet gateway. Bandwidth sharing with other customers is not allowed.

c. ISP must permit the transit of all Internet Protocol (IP) protocols, including but not limited to, User Datagram Protocol (UDP), Transmission Control Protocol (TCP) and IPSEC to transmit without filters or proxies. Unfiltered access to the internet is required without ISP firewall blocking.

d. The ISP should permit NAWCTSD to use its own encryption devices on the circuit.

e. Latency standard should be at least 200 coaxial, and packet Loss is <=0.5%.

f. The ISP is to provide NAWCTSD hardware service solution within a two hours period after a hardware related problem occurs and report to the ISP help desk support.

g. ISP shall be a firm regularly engaged in the providing of internet service fully licensed to do so. Contractor shall also be regularly engaged in installing and servicing telecommunication lines, cabling and equipment and license to perform this work. The contractor shall possess and provide all the necessary supervisor, labor, materials, equipment, personal protective equipment (PPE), and tools to execute this contract successfully and skillfully in accordance with the terms and conditions herein.

6. DELIVERABLES –

The contractor shall provide the following deliverables:

a. Internet Service Activation: Fully operational Internet service by December 31, 2025.

b. Cable TV Service Activation: Fully operational cable TV service by December 31, 2025.

c. Phone Service Activation: Fully operational phone service by December 31, 2025.

d. Hardware Installation: Installation of all required equipment, including routers, switches, cable boxes, and phone systems by December 31, 2025.

e. Documentation: If applicable; Network diagrams, user manuals, and security protocols by December 31, 2025.

7. GOVERNMENT PROVISIONING

a. Space in a secure telecommunications room for contractor equipment.

b. Access to secure areas for installation and maintenance.

c. The government will provide and be responsible for all internal networking equipment from the demarcation point.

8. Access for installation and repairs

a. Facility Access

i. Escorted Access: The service location and point of demarcation for all circuits delivered under this contract are in restricted access areas controlled by NAWCTSD/NSA (National Security Administration).

Approval is required in advance for contractor personnel to access these locations and shall be at all times escorted by approved NAWCTSD staff while on site. The contractor shall, in a timely manner, provide information requested by NAWCTSD about its personnel who need access to these locations.

ii. Unescorted access: Reference SECNAVINST 5510.30A paragraph 7-6 Facility Access Determination Program. Contractor personnel will require access to areas critical to the operations of the command which warrant a judgment of an employee's trustworthiness. To meet this need, contractor employees must provide a complete Standard Form 5512 (background check), to NAWCTSD/NSA Orlando Security, prior to unescorted access being granted. Note that it may take up to 48 hours for security to complete the background criminal investigation.

iii. Facility access requests may be coordinated with the contracting officer representative (COR) or alternate contracting officer representative (ACOR).

b. Identification

i. All contractor personnel needing to access any NAWCTSD location must bring with them government ID Card, Passport or other ID document to access the Demarcation point.

c. Tools

i. Contractor must identify at the time of requestion access to the point of demarcation any IT tools (I.E computers, laptops, scanners, etc.)

they will be bringing with them to perform the necessary work.

Permission to bring any IT tools or equipment into NAWCTSD location must be approved in advance by NSA.

d. Security screening

i. All personnel performing work at NAWCTSD locations for the purpose of installation troubleshooting or repairs are subject to the physical security screening and access requirements maintained by NSA, and any tools or items they bring with them may be inspected before being allowed onsite.

e. The contractor shall coordinate the service and shall be responsible for the technical sufficiency of the circuit, including services necessary to establish, operate, and restore the circuit. The contractor shall provide all equipment, materials, and supplies required to provide the service.

f. Inspection and acceptance

i. Unless specified in the contract, NAWCTSD shall require a period not to exceed 7 days to perform testing to determine acceptance of the required 1GB circuit under section 2.

9. GOVERNMENT POINTS OF CONACT

a. Contract Officer Representative:

• Name: Danny Brisson

• Title: IT Project Manager

• Phone: (407) 380-8214

• email: daniel.a.brisson2.civ@us.navy.mil

b. Alternate Contracting Officer Representative

• Name: Tracy Tolley

• Title: IT Infrastructure Division Head

• Phone: (407) 380-4009

• email: tracy.r.tolley.civ@us.navy.mil

c. Procurement Contracting Officer

• Name: Tony (Chi) Pham

• Title: Procurement Contracting Officer (PCO)

• Phone: (407) 380-8155

• email: chi.t.pham.civ@us.navy.mil

d. Contracting Specialist

• Name: Stephen Wagner

• Title: Contract Specialist

• Phone: (407) 380-4157

• email: stephen.c.wagner10.civ@us.navy.mil mailto:daniel.a.brisson2.civ@us.navy.mil mailto:tracy.r.tolley.civ@us.navy.mil mailto:stephen.c.wagner10.civ@us.navy.mil

- End of Statement of Work -