DRAFT - GCCS SIPRNet PWS.pdf

Performance Work Statement (PWS) for

SIPRNET Management and

Global Command and Control System (GCCS) Administration

Contract: FA5215-21-C-0003

8 July 2020 Revised Version 4.0

DRAFT

THIS PAGE IS NOT USED.

Table of Contents

1.0 Introduction

1.1 Mission

1.2 Background

1.3 Scope

2.0 General Requirements

2.1 Business Relations

2.2 Contract Administration and Personnel

2.2.1 Contract Administration

2.2.2 Personnel Administration

2.3 Subcontract Management

2.4 Contractor Personnel, Disciplines, and Specialties

2.5 Location and Hours of Work

2.6 Designation of Mission Critical/Essential Support in Conditions Other than Emergency/Wartime .. 9

2.7 Travel / Temporary Duty (TDY)

3.0 Performance Requirements

3.1 SIPRNET Support

3.1.1 Scope of Work

3.1.2 Description of Services

3.1.3 Qualifications for SIPRNET Contractor

3.1.4 Diego Garcia Network Support

3.1.5 Qualifications for SIPRNET Contract at Det. 1 36 MSG/SC, Diego Garcia

3.2 GCCS Administration

3.2.1 Scope of Work

3.2.2 Description of Services

3.2.3 Qualifications for GCCS Administration Contractor

3.3 Services Summary

4.0 Special Requirements

4.1 Security and Safety

4.1.1 Security

4.1.2 Safety

4.2 Continuity of Services

4.3 Transition

4.4 Government Furnished Materials and Services

4.5 Environmental Requirements

4.6 Applicable Directives

4.7 Quality Assurance Surveillance Plan (QASP)

4.8 Contract Work in Japan (USFJ SOFA)

4.8.1 SOFA Article I (b) Status

4.8.2 Additional Required Insurance for Japan

4.8.3 Japanese Road Laws

4.8.4 Japanese Registration of Motor Vehicles

4.8.5 Removal of Contractor’s Employees in Japan

4.8.6 Licenses, Permits, and Visas for Work Performed in Japan

4.9 Contract Work in Republic of Korea (ROK)

5.0 Deliverables

5.1 Monthly Status Report

6.0 Version Change History

1.0 Introduction

Headquarters Pacific Air Forces (PACAF) Air and Cyberspace Operations Directorate (HQ PACAF/A3/6) has a requirement to provide Advisory and Assistance Services (A&AS) for the Secure Internet Protocol Router Network (SIPRNET) and Global Command and System (GCCS) throughout the command. The end-state of the support contracts is to have a stable and dedicated work force to provide mission-effective and efficient information technology capabilities. The contractor shall provide high quality services, customer support, and interface professionally with government personnel at all levels of command.

1.1 Mission

PACAF/A3/6 conducts operational planning, command, control, delivery, and assessment of air, space, and cyberspace power across the full spectrum of operations throughout the Pacific Area of Responsibility (AOR). Executes regional engagements, leads deliberate, crisis action and exercise planning in support of USPACOM exercises and CJCS-directed plans and evolves theater C4I and Missile Defense capabilities. Focal point for integrated joint warfighting platforms throughout the command.

1.2 Background

The HQ PACAF has approximately 45,000 military and civilian personnel primarily serving at ten Main Operating Locations (MOBs) at the following OCONUS locations: Andersen AFB, Guam; Diego Garcia (British Indian Ocean Overseas Territories (BIOT); Eielson AFB, Alaska; Joint Base Elmendorf-Fort Richardson (JBER), Alaska; Joint Base Pearl Harbor-Hickam (JBPH-H), Hawaii; Kadena Air Base, Japan (Okinawa), Kunsan Air Base, Republic of Korea; Misawa Air Base, Japan; Osan Air Base, Republic of Korea; and Yokota Air Base, Japan. PACAF's area of responsibility (AOR) extends from the West coast of the United States to the East coast of Africa and from the Arctic to the Antarctic, covering more than 100 million square miles. In addition to the ten MOBs, PACAF supports over 100 Geographically Separated Units (GSUs), Collocated Operating Bases (COBs), and Forward Operating Locations (FOLs).

The “tyranny of time and distance” are the challenges operating in this command especially when sourcing logistical and technical support from Hawaii. For example, it takes approximately 5.5 hours for airlines to fly to from the west coast to Hawaii and another 7.5 hours to fly to Guam. Additionally, it will take 9.5 hours to fly to Korea and 8 hours to fly to Japan. Operating in foreign countries and facing cultural and language differences also present unique challenges not faced in CONUS locations. Other challenges include turnover of military personnel at overseas locations, and non-existence of training for emerging information technologies for military personnel at the Air Force technical schools. The SIPRNET and GCCS contractors bring the skill sets that military personnel often do not have. When technical problems occur, the contractors are often the first responders to be contacted to fix the problems.

It is for these reasons that on-site SIPRNET Engineers and GCCS Administrators are required by the PWS. They are integral to sustaining operations and serve as the main source for continuity at the overseas locations in the PACAF AOR.

1.3 Scope

a. The SIPRNET and GCCS are often referred to synonymously when discussing Command and Control (C2) functions. The GCCS is the Department of Defense’s system of record for supporting global/joint C2 and transmitted using the SIPRNET. The Common Operational

Picture (COP) in GCCS correlates and fuses data from multiple sensors and intelligence sources to provide warfighters the situational awareness needed to act and react decisively.

b. The SIPRNET and GCCS must be available and ready 24 x 7 hours to support C2 operations under normal or during contingency/emergency conditions. The contractors in this PWS are expected to the subject matter experts (SME) and provide a source of continuity and experience at all PACAF bases and work centers.

c. The SIPRNET and GCCS Administration requirement will be organized as separate Contract Line Numbers (CLIN) because the funding come from different Program Elements (PE) and contractor skill sets are significantly different.

d. Exception for SIPRNET at Det. 1 36 MSG, Diego Garcia. The extra contractor responsibilities require additional qualifications.

e. Exception for GCCS at Eielson AFB, Alaska. GCCS administration support will be provided by the system administrator at 673 Communications Squadron, JB Elmendorf Richardson. At the present time, Eielson AFB has GCCS computer client workstations only and no GCCS server.

f. Contractor support is required at the following PACAF locations:

Location/Base/Major Organization Primary Host SIPRNET

Management GCCS Administration

Alaska/Eielson AFB/354 Fighter Wing

354 Communications Squadron

YES NONE

Alaska/Eielson AFB/354 Fighter Wing

354 Logistics Readiness Squadron

NONE Support from GCCS Administrator, 673 CS, JBER, AK

Alaska/JB Elmendorf Richardson/ 3 Wing

673 Communications Squadron

NONE YES

Diego Garcia, BIOT Det. 1 36 MSG YES NONE Guam/Andersen AFB/36 Wing

36 Communications Squadron

YES YES

Hawaii/JB Pearl Harbor Hickam/ 15 Wing

747 Communications Squadron

YES NONE

Japan/Kadena AB (Okinawa)/18 Wing

18 Communications Squadron

YES YES

Japan/Misawa AB/ 35 Fighter Wing

35 Communications Squadron

YES YES

Japan/Yokota AB/ 374 Airlift Wing

374 Communications Squadron

YES YES

Korea/Osan AB/ 7 Air Force

607 Air and Space Communications Squadron (ACOMS)

NONE YES

Korea/Kunsan AB/ 8 Fighter Wing

8 Communication Squadron

YES YES

Korea/Osan AB/ 51 Fighter Wing

51 Communications Squadron

YES NONE

2.0 General Requirements

This section describes the general requirements for this effort. The following sub-sections provide details of various considerations on this effort.

2.1 Business Relations

The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement.

The Contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.2 Contract Administration and Personnel

The following subsections specify requirements for contract and personnel administration and sub-contract management.

2.2.1 Contract Administration

The Contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion and have a single point of contact between the Government and contractor personnel. The Contractor shall assign work effort and maintain accurate time keeping records of personnel assigned to work on the requirement.

2.2.2 Personnel Administration

The Contractor shall provide the following management and support as required. The Contractor shall provide for employees during designated Government non-workdays or other periods where Government offices are closed due to weather or security conditions. The Contractor shall maintain the currency of skills in their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The Contractor shall provide necessary infrastructure to support contract tasks. The contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

2.3 Subcontract Management

The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or Contracting Officer Representative

(COR).

2.4 Contractor Personnel, Disciplines, and Specialties

The Contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The Contractor shall ensure the labor categories as defined in the Labor Categories document, labor rates, and man-hours utilized in the performance of each CLIN issued hereunder will be the minimum necessary to accomplish the task. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

Location Position # of Hours 1 Alaska; Eielson AFB System Engineer II 1920 2 B.I.O.T; Diego Garcia System Engineer III [Mission Critical] 1920 3 Guam; Andersen AFB System Engineer II 1920 4 Hawaii; JB Pearl Harbor Hickam System Engineer II 1920 5 Japan; Kadena AB System Engineer II 1920 6 Japan; Misawa AB System Engineer II 1920 7 Japan; Yokota AB System Engineer II 1920 8 South Korea; Kunsan AB System Engineer II 1920 9 South Korea; Osan AB System Engineer II 1920

10 Alaska; Eielson AFB System Administrator III [Mission Critical] 192 11 Alaska; JB Elmendorf

Richardson System Administrator III [Mission Critical] 1920

12 Guam; Andersen AFB System Administrator III [Mission Critical] 1920 13 Japan; Kadena AB System Administrator III [Mission Critical] 1920 14 Japan; Misawa AB System Administrator III [Mission Critical] 1920 15 Japan; Yokota AB System Administrator III [Mission Critical] 1920 16 South Korea; Kunsan AB System Administrator III [Mission Critical] 1920 17 South Korea; Osan AB System Administrator III [Mission Critical] 1920

2.5 Location and Hours of Work

a. Accomplishment of this PWS requires work at Andersen AFB, Guam; Diego Garcia (British Indian Ocean Overseas Territories (BIOT); Eielson AFB, Alaska; Joint Base Elmendorf Richardson (JBER), Alaska; Joint Base Pearl Harbor Hickam (JBPHH), Hawaii; Kadena Air Base, Japan (Okinawa), Kunsan Air Base, Republic of Korea; Misawa Air Base, Japan; Osan Air Base, Republic of Korea; and Yokota Air Base, Japan.

b. Normal workdays are Monday through Friday except US Federal Holidays. The contractors typically work eight (8) hours per day, 40 hours per week. The core hours of work are from 0730 to 1630 daily. All employees are expected to be available during core hours.

c. For the purposes of this PWS, the contractors are not required to be available for work during 24 x 7 operations. The contractors must be able to adjust their work schedule to accommodate mission requirements, to include emergency, contingency situations, exercises, implementation of software updates and security patches (e.g. implementation of Security Technical Implementation Guides (STIG)) during off hours to minimize customer downtime.

d. Overtime does not apply to this contract. Compensatory time-off may be used in lieu of overtime.

e. The contractors are not designated as emergency essential for the United State Forces Korea

(USFK) 700-19 Status of Forces Agreement (SOFA).

2.6 Designation of Mission Critical/Essential Support in Conditions Other than Emergency/Wartime

a. The SIPRNET Engineer contractor at Det.1 36 MSG at Diego Garcia B.I.O.T and GCCS Administration contractors are considered mission critical and essential to operations in this PWS. The designation is applicable because of the location and specific duties performed by the SIPRNET Engineer and GGCS Administrators. The intent of the designation is to convey to installation authorities that the SIPRNET Engineer and GCCS Administrators should be allowed to continue regular duties in the event of a lock down or restricted access to the installation for conditions other than an emergency and/or wartime situation. The nature of the work performed by the SIPRNET Engineer and GCCS Administrators required access to the unclassified NIPRNET and classified SIPRNET in a designated government facility. Both contractors are required to implement and install patches to the system as directed by DISA Security Technical Implementation Guides (STIG) in a timely manner. Occasionally, some patches are emergency patches and must be installed in a time-critical manner or the operation of the SIPRNET and GCCS may be compromised. This PWS identifies some of the mission critical services which must be performed in all circumstances unless suspended by higher authority in Para 3.1.4 (SIPRNET-Diego Garcia Support) and Para 3.2.2 (GCCS Administration).

b. The SIPRNET Engineer at Diego Garcia is deployed at a remote location where military personnel rotate on a one-year basis. Commercial transportation is unavailable to move on and off the island. Scheduled military airlift is the only mode of transportation to leave Diego Garcia. The SIPRNET Engineer supports the NIPRNET and SIPRNET for the Air Force detachment and is the source of continuity and most experience technical expert. The SIPRNET Engineer resides in Government quarters within the confines of the installation and will not be prohibited from entering the installation if a lock down is ordered. The GCCS Administrator is the primary and sole system administrator assigned to the bases with the knowledge, technical experience, and control of classified passwords to access and make changes to the GCCS hardware on the installation. The GCCS is a command and control IT system which must be available 24 x 7 to all qualified users under all conditions.

c. This clarification of the designation of mission critical/essential support does not address all possible situations. Sound judgment and the safety of all parties concerned must be applied to each situation. For example, during response to a pandemic, many contractors were identified as non-mission essential personnel and told not to report for work while their active military counter parts continue to report for duty at the government facility by practicing social distancing and adjusted work schedules.

2.7 Travel / Temporary Duty (TDY)

Travel to other government facilities or other contractor facilities may be required and will be specified in the PWS. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the Government (subject to local policy procedures) and is on a strictly cost reimbursable basis. Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234 and FAR 31.205-46 Travel Costs (subject to local policy & procedures; may reference FAR). The Government will provide the Letter of Identification (LOI) or Authorization (LOA) to access government facilities and travel authorized between countries. The Contractor must provide contractor information to the PACAF/A656 who will prepare the LOI/LOA for Contracting Officer’s signature/approval. The Contractor’s Security Officer shall be responsible for sending the contractor’s security clearance information or Visit Authorization Request (VAR) to the facility/base security officer using the Joint Personnel Adjudication System (JPAS).

3.0 Performance Requirements

3.1 SIPRNET Support

3.1.1 Scope of Work

The Contractor shall support configuration management, troubleshooting and maintenance of the SIPRNET infrastructure. The SIPRNET infrastructure includes network switches, routers network encryption devices, and Voice Over-Internet Protocol (VoSIP) architecture maintained by the host communications squadron or geographically separated unit (e.g. Diego Garcia).

3.1.2 Description of Services

The Contractor shall provide the following SIPRNET services:

a. Provide technical solutions and cost estimate for the installation of PACAF A3/6 SIPRNET projects; expansion of existing VoSIP network infrastructure (Call Manager) and secure room requirements for classified network equipment.

b. Provide SIPRNET systems support relating to the day-to-day operations of fiber-based and copper-based infrastructure. [Mission Essential]

c. Support analysis of network performance (i.e. traffic load, connect time, transmission speeds, packet sizes, and throughput). [Mission Essential]

d. Support site surveys, development of network designs, support troubleshooting, configuration control, and testing.

e. Train military counterparts in network management and configuration management. The contractor will train military personnel on the tasks performed by the contractor in order to ensure continuity of operations in the event of: a lockout situation where the contractor is prevented from entering the facility or installation; an emergency or contingency; the contractor is away on leave, or the position is open.

f. Support preparation and maintenance of local accreditation packages for SIPRNET and VoSIP architecture. [Mission Essential]

g. The contractor shall provide Installation, Operation, and Maintenance (IO&M) support to the VoSIP system and end user terminals.

h. Assist the Government in maintaining an inventory of all VoSIP end devices (Internet Protocol (IP) Phones, switches, servers etc.)

i. Assist the Government in ensuring BARS (Backup and Restore Services) are running on the Call Manager Publisher. This system will automatically backup all databases to a pre-defined location setup during the installation process. Recommend the backup folder be stored on either a network backup server or on CD/DVD.

j. Assist in the adds/moves/changes of IP Phones as needed. This would include but not be limited to, adding new devices in Call Manager using the Machine Address Code (MAC) of the end-device (i.e. IP Phones). Assist in validating the software load and proper functionality of the IP Phone once installed on the network.

k. Assist in the conduct of end-to-end testing between devices on and off the network.

l. Assist in configuring switches based on adds/moves/changes of IP Phones as needed.

m. Assist in troubleshooting all Call Manager issues which may surface. Use all available help files and documentation to resolve issues before contacting Cisco for assistance.

n. Implement updates and security patches (STIG) to SIPRNET infrastructure as directed by communications squadron.

o. Access to a Registered Communications Distribution Designer (RCDD) that shall certify the design and installation of any structure cabling. This includes any As-Planned or As-Built cabling drawings.

p. Participate in the Automated Information System (AIS) approved by the Air Force to collect maintenance data. (i.e. Contractors will participate in REMEDY trouble ticket database as directed by the communications squadron.).

q. Provide Technical Solutions and Cost Estimates for SIPRNET projects requested by the communications squadron. Use Microsoft Word and send soft copy to the government project manager.

r. Provide As-built documentation of the network architecture upon request. Use AutoCAD/MS Visio and send soft copy to the government project manager and communications squadron’s plans and programs office (SCX). The Contractor will update the drawing as needed/requested.

3.1.3 Qualifications for SIPRNET Contractor

a. Active secret clearance.

b. Minimum six years of network experience that includes network design, architecture, development, and remote and local monitoring and analysis of C4 automated systems.

c. Must possess an in-depth knowledge of remote monitoring and configuration of network equipment, TCP/IP addressing, experience with Asynchronous Transport Mode (ATM), GIG Ethernet, TACLANEs and TACLANE management, CISCO Products, HP Open view, Brocade, and Cisco Works.

d. Experience on VoSIP architecture (call managers, technology interface, and VTC).

e. Must meet requirements for DoD 8570.1-M, Information Assurance Workforce Improvement

Program, 19 Dec 2005, Change 4 11 Oct 2015, Security Plus certification at Information Assurance Technical (IAT) Level II within 6 months of assignment.

3.1.4 Diego Garcia Network Support

In addition to assisting with network support and configuration management of the SIPRNET infrastructure, and assisting with the Government troubleshooting, and maintaining secure Local Area Network fiber alarm components, head-end system and maintaining a Video Teleconference (VTC) Center for Air Force deployed forces, the contractor shall be assigned to the 36 MSG, Det. 1 and shall work closely with the 36 Communications Squadron at Andersen AFB, Guam’s Network Control Center (NCC) and the 690 Combat Operations Squadron’s Network Operations and Security Center (NOSC).

Tasks include assisting with provision of all core services typically provided by the NCC to USAF personnel. The contractor is the base expert in system administration and provides technical assistance to Functional System Administrators (FSAs), Workgroup Managers, and end-user workstations. Diego Garcia is an “unaccompanied” tour with government provided housing and does not afford the possibility of off base housing. [The contractor is considered a mission essential contractor in this PWS.]

a. General. The Contractor shall assist with the maintenance of core network services which include a suite of common services to USAF personnel - configuring, installing, and managing the following data services as required, as well as any other additional services required by local policy and procedures.

b. Internet Protocol (IP) Address. The Contractor shall control all Air Force IP address space for both permanent and deployed requirements and manage it through utilization of Dynamic Host

Configuration Protocol (DHCP), Boot, or static configuration. [Mission Essential]

c. Domain Name System (DNS). The Contractor shall support a DNS server to resolve host names into IP addresses. [Mission Essential]

d. Messaging Services. The Contractor shall support core-messaging services including, but not limited to electronic mail (e-mail) services. The contractor shall maintain e-mail address groups, create, modify, and delete directories; move files from one media to another, and check files for corruption. The contractor shall assign, modify, and delete passwords and user privileges according to AFMAN 33-282 Computer Security.

e. Office Automation Application Support. The Contractor shall assist with support for all the designated Office Automation applications. The contractor shall assist with configuration of user software, modification of software configuration, and performance of basic configuration management functions; assist with provision of limited software application assistance for commonly used office automation applications purchased from standard Air Force infrastructure support contracts. The contractor shall assist with the format, partition, backup and restoration of hard drives and creation of boot disks.

f. NIPRNET and SIPRNET Service. The Contractor shall assist with the control and provision of all access to NIPRNET/SIPRNET and with the control all network devices to include, but not limited to, routers, switches, hubs, modems, and cryptographic equipment. [Mission Essential]

g. Network Directory Services. The Contractor shall assist with the maintenance of a global naming service and provision of access to every resource on the network, including users, groups, printers, volumes, and servers (e.g. Windows File System). [Mission Essential]

h. Remote Distributed Print Services. The Contractor shall assist with the support of local customers using the Defense Enterprise Computing Center services. The contractor shall assist with print management (i.e., print and distribute listing for users without distributed print workstations) to include print services, remote distributed print services, and organizational network server printers.

i. Security. The Contractor shall assist with the implementation of software patches and security fixes as required by the NCC, NOSC, Air Force Computer Emergency Response Team, or Air Force Network Operations Center. The contractor shall assist with the test and validation of the proper operation and configuration with appropriate patches and fixes, as required above, prior to the restoration of any device to the network. The contractor shall report security breaches, distribute security information, and assist in the development and maintenance of the Systems Security Authorization Agreement. The contractor shall promote user awareness concerning unauthorized or illegal use of computer hardware and software and ensure organizations do not use shareware or public domain software until approved for use by the Designated Approval Authority after the Computer Systems Security Officer, Workgroup Manager, or Functional Systems Administrator (FSA) ensures it is free of viruses, hidden defects, and obvious copyright infringements. [Mission Essential]

j. Planning. The Contractor shall send properly documented computer requirements to the base Computer Security Officer (CSO) for action, coordinate support issues with all agencies (e.g., customers, FSA, NCC, etc.), assist with the documentation of technical support requirements, periodically assist with the review the organization’s needs for computer resources, help identify training and manpower issues and/or needs, assist with the documentation of integration and interoperability deficiencies and request help from 36 CS/SCX, help validate computer equipment requirements submitted by the unit Equipment Custodian (EC), help identify organization deficiencies and operational needs that computer use can solve, and assist with planning support for deployments.

k. Operations. The contractor shall help install equipment, connect peripherals, and help install and remove user software; perform initial system diagnostics and troubleshooting of systems; notify the unit EC of any hardware relocation; help install, test, and accept the system according to the terms of the purchase contract and instructions; help isolate and resolve organization computer problems in coordination with the FSA, and applicable service contract before seeking assistance from the NCC; inform the accountable EC of computer equipment problems; help coordinate all actions with the facility manager and the Navy Public Works Center for facility support requirements; when requested, assist the unit EC with computer hardware and software inventories; contact the NCC for related information; help ensure the organization uses and maintains software according to PACAF A3/656 guidance; assist with the reporting computer resources to the organization EC at least 120 days prior to the equipment becoming excess; notify the CSO of maintenance requirements for computers; and develop and implement maintenance reporting procedures according to instructions provided by the CSO.

l. Cybersecurity Support. The Contractor shall work with military counterparts in the Det. 1 36 MSG and provide for Risk Management Framework (RMF) annual certification and accreditation with over 800 controls, cyber readiness artifacts, STIG requirements quarterly on all devices and systems with over 2200 checks on all and fix actions or Plan of Action and Milestone (POAM) afterward, Assured Compliance Assessment Solution (ACAS) scanner monthly on both networks and targeted scanning continuously, Host-Based Security System (HBSS), monthly reports and continuous updating, System Center Configuration Manager CB (SCCM) Microsoft (patching and management of network), and ARAD (patching and discovery tool). [Mission Essential]

3.1.5 Qualifications for SIPRNET Contract at Det. 1 36 MSG/SC, Diego Garcia.

a. Same as para 3.1.3

b. Additional knowledge, skills, and aptitudes. The contractor must have a self-reliant attitude and aptitude to work in a remote location with limited access to on-site technical expertise.

c. The contractor must be uniquely qualified to perform multiple tasks without ready access to other technical backup personnel. Experience with various programs such as, but not limited to, Global Command and Control System (GCCS), Global Combat Support System (GCSS), Global Combat Support System - Air Force (GCSS-AF), Theater Battle Management (TBM) systems and VTC system for arriving USAF deployed forces are pluses.

d. Experience with supporting Microsoft Office Automation products.

e. Experience in managing Microsoft servers and workstations.

f. Bachelor of Science degree in information systems, computer science, or related discipline

3.2 GCCS Administration

3.2.1 Scope of Work

a. The Contractor shall provide system administration support for the U.S. Secret Global Command and Control System (GCCS). This support includes the GCCS-Joint (J) and GCCS-Air Force (AF) system and associated applications.

b. Administration support shall be required for systems components e.g. servers, personal computers, notebook workstations, display monitors) in a network environment and associated peripherals includes; keyboard, video, monitor (KVM) systems, and disk drives.

c. The GCCS sites must have an operational availability of the same level or better than SIPRNET availability IAW CJCSI 3155.01B, GCCS-J Operational Framework Policy. The Air Force deployment of two GCCS-J Dell PowerEdge R730 and R740) at each location provide redundancy and resiliency, and operational availability greater than or equal to 99.8 percent with mean time between failures of 1000 hours. Operational availability is a system’s ability to perform mission-essential functions during operational use. It is measured as uptime/ uptime + unscheduled outages), with a failure defined as an unscheduled outage.

d. The Air Force will provide all approved software media to be install on servers and workstations, instruction manuals, and directives for the contractor to use.

e. GCCS hardware by location and type below:

Location Personal Computers X.86 Servers 1 Alaska; Eielson Air Force Base 12 2 2 Alaska; JB Elmendorf Richardson 30 2 3 Guam; Andersen Air Force Base 38 2 4 Japan; Kadena Air Base 39 2 5 Japan; Misawa Air Base 29 2 6 Japan; Yokota Air Base 46 2 7 South Korea; Kunsan Air Base 11 2 8 South Korea; Osan Air Base 44 4 9 BIOT; Diego Garcia 2 0

As of April 1, 2020

3.2.2 Description of Services

The Contractor must have a thorough understanding of the GCCS Operating Environment (GOE) and software philosophies are needed to perform GCCS system administration (GSA) functions. GSA functions include (but are not limited to) the following:

a. Install and configure GCCS-J enclave as per the current procedures for GCCS-J Server Deployment using the Automated Installer, and GCCS Automated Installation Server (GAIS)/Distribution Service Point (DSP) server and GCCS-J Windows Installation System-Joint (GWIS-J) documentation. [Mission Essential]

b. Perform system startups and shutdown on the GCCS-J Situation Awareness/Common Operation Picture (COP) server. Maintain 24 x 7 connectivity to the GCCS-J COP Correlation Site using the COP Synchronization Tool (CST). Current servers are Dell PowerEdge R730 and R740 running the Red Hat Enterprise LINUX (RHEL) operating system. [Mission Essential]

c. Download software from the Defense Information Infrastructure (DII) Asset Distribution System (DADS), Defense Information System Agency (DISA), Defense Enterprise Computing Center (DECC), Montgomery, Alabama. [Mission Essential]

d. Install and remove GCCS software on servers and workstations. Includes approved RHEL patches (RHELPTH) on servers, and security and antivirus updates. (IAW Global Command and Control System-Joint (GCCS-J) Installation Procedures (GIP). [Mission Essential]

e. Installing the RHEL software from GCCS-AF (USAF AFMC AFLCMC/HBBC) on Host (Physical server). Using RHEL Kernal Virtual Machine (KVM) hypervisor on the Air Force-approved physical server (Host). [Mission Essential]

f. Perform user account administration.

g. Monitor and archiving log and audit files.

h. Perform system backup and restoral. [Mission Essential]

i. Generate periodic summaries of system performance and use.

j. Diagnose and report system problems to the GCCS Management Center (GMC)-Pentagon, GCCS-AF Technical Support Center (Air Force Life Cycle Management Center

(AFLCMC/HBGW), Hanscom AFB, Massachusetts), and HQ PACAF Air and Cyberspace Operations (HQ PACAF/A3/656), Joint Base Pearl Harbor Hickam, Hawaii. [Mission Essential]

k. Direct activities during and following an emergency condition to minimize loss of GCCS mission capabilities.

l. Respond to outages and system problems within two hours during normal duty hours. Local trouble reporting procedures will be used. The contractor should record the time of notification and when the problem is resolved. [Mission Essential]

m. Help users determine the cause of failures and perform error recovery.

n. Reconfigure GCCS to regain processing capabilities for non-routine equipment malfunctions.

o. Installing the Air Force Standard Desktop Configuration (SDC), approved software updates, and security patches on GCCS computer (client) workstations. [Mission Essential]

p. Perform remedial and preventative inspections on GCCS system components.

q. Coordinate with the Air Force management and communications squadron to schedule authorize system interruption (ASI).

r. Work with the Original Equipment Manufacturer (OEM) to troubleshoot system component problems. Local trouble reporting procedures will be used. Separate warranty agreements for GCCS servers and workstations are provided by the Air Force and shall be used by the contractor.

The contractor shall record actions in the monthly report for problems requiring extended troubleshooting and down-time to receive credit for the suspended time and perform on-equipment remove and replace action with the OEM. The contractor or end user is authorized to remove and replace a computer component with guidance from the OEM. If equipment must be returned to the manufacturer, ensure a Remedial Maintenance Action (RMA) or ticket number is obtained. The GCCS Program Manager (HQ PACAF/A656) will determine if the cost of the repair action is warranted or the equipment disposed of through the Defense Logistics Agency.

s. Provide security and accountability for spare GCCS equipment, supplies, bench stock, GFE, tools, and test equipment issued by the Government in support of the contract. (IAW AFMAN 33-153)

t. Work with the GCCS Program Manager (HQ PACAF/A656) and on-site COR to identify surplus equipment and supplies no longer required for disposition through the Defense Logistics Agency.

u. Perform technical support during military exercises to ensure continuity of operations.

v. Submit an inventory of GCCS servers and computer workstations in service. The inventory shall contain description or nomenclature, part number, manufacturer, serial number, quantity in use, serviceable or not serviceable, and quantity on hand. The report shall distinguish items under exclusive contractor control from other items not under contractor control. The inventory report shall contain a list of items not located during the conduct of the physical inventory.

w. Train military counterparts in GCCS administration tasks. The contractor will train military personnel on the tasks performed by the contractor in order to ensure continuity of operations in the event of: lockout situation where the contractor is prevented from entering the facility or installation; an emergency or contingency; the contractor is away on leave, or the position is open.

x. Participate in the Automated Information System (AIS) approved by the Air Force to collect maintenance data. (i.e. Contractors will participate in REMEDY trouble ticket database as directed by the communications squadron.).

3.2.3 Qualifications for GCCS Administration Contractor

a. Active secret clearance.

b. A minimum of four years of experience in system administration, of which at least three years must be specialized experience in administrating RHEL in a network environment and two years specialized experience in administrating Microsoft Windows systems in a network environment.

c. Must meet requirements for DoD 8570.1-M, Information Assurance Workforce Improvement Program, 19 Dec 2005, Change 4 11 Oct 2015, Security Plus certification at Information Assurance Technical (IAT) Level II within 6 months of assignment.

d. Technical skills and knowledge to include editing configuration files and writing scripts, working in command-line shell (such as vi) and a text editor.

e. On-equipment experience required to install and configure X.86 RHEL servers, Microsoft Windows client workstations, setting up RHEL Virtual Machines, and Agile Server/Agile Client applications.

3.3 Services Summary

SIPRNET SUPPORT

Description of Service PWS Reference

Performance Threshold

Methods of Surveillance

Provide fully qualified personnel at each performance location.

Includes Diego Garcia.

2.4 - 2.7;

3.1.1 - 3.1.3

At Diego Garcia;

2.4 - 2.7;

3.1.4 - 3.1.5

Fully qualified personnel present during duty hours at each duty location 96% of the time.

NOTE: Typical year has 1920 working hour after allowing government holidays; weekends (Sat, Sun); two weeks of vacation.

-Customer Complaints -Periodic Surveillance -Audit Review

Respond to SIPRNET outages and tickets assign to the work center

3.1.2b, 3.1.p

At Diego Garcia;

3.1.2b, 3.1.p;

3.1.4 – 3.1.5

Respond to customer service request the work center within two hours of notification to the Communications Focal Point (CFP) or local help desk.

-Customer Complaints -Periodic Surveillance -Audit Review

Provide As-built drawings of the local network.

3.1.2r

Provide copy of As-built documentation of the network architecture upon request.

Contractor shall submit invoices for reimbursements to the Government upon completion of authorized travel by the SIPRNET Engineer.

Includes Diego Garcia.

2.7 NLT 60 days of

completion of authorized travel.

GCCS ADMINISTRATION

Description of Service PWS Reference

Performance Threshold

Methods of Surveillance

Perform system administration tasks

2.4 – 2.7;

3.2.1 – 3.2.3

Fully qualified personnel present during duty hours at each duty location 96% of the time.

NOTE: Typical year has 1920 working hour after allowing government holidays; weekends (Sat, Sun); two weeks of vacation.

-Audit Review

Monitor the operational state of GCCS Dell PowerEdge R730 and R740 servers.

3.2.2b Provide operational availability greater than or equal to 99.8 percent with mean time between failures of 1000 hours.

-Audit Review

Maintain GCCS Situation Awareness Common Operational Picture server(s) are operational and displays the near-real time picture.

3.2.2b Maintain connectivity to the COP data source 24 hours a day, seven days a week (or when the contractor is present for work).

Maintain GCCS client workstations are operational and connected on the network.

3.2.2l, 3.2.2m, 3.2.2n 3.2.2o

Respond to customer service request within two hours of notification to the Communications Focal Point (CFP) or local help desk.

NOTE: Applies to normal duty hours when the contractor is present.

Install Air Force Standard Desktop Configuration (SDC) patches to the GCCS Client workstation.

3.2.2o Install patches within seven working days (unless authorized delay for operational reasons by onsite Air Force managers).

Install GCCS-J RHELPTH on 3.2.2d, e, h Install patches within -Customer Complaints monthly basis (as they are approved for installation) seven working day (unless authorized delay for operational reasons

Install patches directed/authorized by the GCCS-AF PMO for the RHEL Kernal Virtual Machine (KVM) hypervisor.

3.2.2e Install patches within seven working days after receipt from GCCS-AF (unless authorized delay for operational reasons

Contractor shall submit invoices for reimbursements to the Government upon completion of authorized travel by the GCCS Administrator.

2.7 NLT 60 days of

completion of authorized travel.

4.0 Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

4.1 Security and Safety

This section describes the security and safety for this effort. The following sub-sections provide details of various considerations on this effort.

4.1.1 Security

a. DD Forms 254. Provide security classification guidance to cleared contractor work under the

National Industrial Security Program (NISP). All contractor personnel working under this contract shall possess at minimum a Secret clearance, based on a National Agency Check with Inquires (NACI) background investigation completed within the last 10 years (in-scope). The clearance must be fully adjudicated at the Secret level and will have an indication of "determined eligibility of Secret" in Joint Personnel Adjudication System (JPAS). Personnel security clearances (PCLs) must be verifiable in the JPAS prior to reporting to any assignment within the installation assigned, in order to meet contractual security requirements.

b. Visitor Group Security Agreement. The Contractor shall sign a Contractor Visitor Group Security Agreement to protect classified information involved in performance under this contract or Task Order. The agreement will outline responsibilities in the following areas: contractor security supervision; standard practice procedures; access, accountability, storage, and transmission of classified material; marking requirements; security education; personnel security clearances;

reports; security checks; security guidance; emergency protection; protection of government resources; DD Forms 254; periodic security reviews; and other responsibilities, as required.

c. Counterintelligence Awareness and Reporting (CIAR). All contract personnel with security clearances are required to report incidents to the servicing Air Force Office of Special Investigations (AFOSI). The AFOSI is the sole Air Force organization authorized to conduct counterintelligence (CI) investigations, operations, collections, functional services and other related activities. Counterintelligence (CI) is information gathered and activities conducted to identify, deceive, exploit, disrupt, or protect against espionage, other intelligence activities, sabotage, or assassinations conducted for or on behalf of foreign powers, organizations or persons or their Agents, or international terrorist organizations or activities. The AFOSI is also responsible for conducting liaison with federal, state, local, and foreign law enforcement, CI and security agencies, in accordance with AFPD 71-1, Criminal Investigations and CI. (Reference:

AFI 71-101 v4 Counterintelligence; DoDD 5240.06, CIAR).

4.1.2 Safety

a. Contractor Compliance. The contractor and its subcontractors shall comply with Public Law 91 596 (Occupational Safety and Health Act (OSHA)) and the Environmental, Safety, and Occupational Health (ESOH) (DODD 4715.1E). These requirements shall be incorporated into the contractor's safety and health program. The Department of Defense (DoD) participates in the OSHA Voluntary Protection Program (VPP). Contractor personnel performing services on a DoD installation shall participate in the local VPP. Information on the VPP is available at http://www.osha.gov/dcsp/vpp/index.html.

b. Notification and Investigation. The contractor and its subcontractors (if applicable) shall promptly report pertinent facts regarding mishaps involving government property damage or injury to government personnel and to cooperate in any resulting safety investigation. The Contractor shall notify (via telephone) the cognizant Contracting Officer, the Contracting Officer's Representative (COR), and/or other applicable members within four (4) hours of all mishaps or incidents. The Government person notified by the contractor will in-turn notify the Safety office. Contractor notifications made after duty hours shall be reported to the appropriate installation Command Post. If requested by the cognizant Contracting Officer, the COR and/or the cognizant program manager, the contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records until released by the investigating safety office. If the government investigates the mishap, the contractor and the subcontractors shall cooperate fully and assist the government personnel until the investigation is completed.

4.2 Continuity of Services

a. The Contractor recognizes that the services under this contract are vital to the Government and must be continued without interruption and that, upon contract expiration, a successor, either the Government or another contractor, may continue them. The Contractor agrees to furnish phase-in training; and exercise its best efforts and cooperation to affect an orderly and efficient transition to a successor.

b. The Contractor shall, upon the Contracting Officer’s written notice, furnish phase-in, phase-out services for up to 30 days after this contract expires and negotiate in good faith a plan with a successor to determine the nature and extent of phase-in, phase-out services required.

c. The plan shall specify a training program and a date for transferring responsibilities for each division of work described in the plan and shall be subject to the Contracting Officer’s approval.

The Contractor shall provide experienced personnel during the phase-in, phase-out period to ensure that the services called for by this contract are maintained at the required level of proficiency.

d. The Contractor shall allow as many personnel as practicable to remain on the job to help the successor maintain the continuity and consistency of the services required by this contract. The Contractor also shall disclose necessary personnel records and allow the successor to conduct on-site interviews with these employees. If selected employees are agreeable to the change, the Contractor shall release them at a mutually agreeable date and negotiate transfer of their earned fringe benefits to the successor.

4.3 Transition

a. If there is a change in contractor or if the operation reverts to in-house, the incumbent contractor shall provide familiarization to the Government or the follow-on contractor, whichever the case may be. The transition period is that period during which the incumbent contractor and the successor jointly accomplish a transfer of property and responsibility for contract performance.

The transition period will not exceed 30 days and will coincide with the final 30 days of the incumbent’s contract.

b. The Contractor shall follow the transition plan submitted as part of the proposal and keep the Government fully informed of status throughout the transition period. Throughout the phase-in/phase-out periods, it is essential that attention be given to minimize interruptions or delays to work in progress that would impact the mission. The contractor must plan for the transfer of work http://www.osha.gov/dcsp/vpp/index.html control, delineating the method for processing and assigning tasks during the phase-in/phase-out periods.

c. The Government reserves the right to conduct site visits to all contractor-operated facilities in conjunction with the solicitation of offers for any follow-on contract. In the event the follow-on contract is awarded to other than the incumbent, the incumbent Contractor will cooperate to the extent required to permit an orderly changeover to the successor Contractor. Regarding the successor Contractor's access to incumbent employees, a recruitment notice may be placed in each facility accessible to incumbent employee.

d. The incumbent Contractor shall be fully responsible for the supervision, control, and operation of all functions described in this PWS during the transition period. The incumbent Contractor shall support and cooperate with the Government and the successor contractor to ensure an orderly transition. As a minimum, the incumbent Contractor shall provide the successor access to facilities, equipment, technical documentation, property accountability, publications, etc. on a non-interference, no cost basis during the transition period.

e. The Government, incumbent Contractor, and successor shall perform an audit to include a joint inventory and inspection, and all government furnished property shall be transferred no later than 10 working days prior to the end of the transition…