Draft FHL DES IDS Advantor PWS Sources Sought.docx

PERFORMANCE WORK STATEMENT (PWS)

Fort Hunter Liggett and Parks Reserve Security Division Directorate of Emergency Services Maintenance and Repair of Advantor System Intrusion Detection / Access Control System Components

PART 1

1. General: This is a firm fixed non-personnel services contract to provide Maintenance and repair of Advantor System Intrusion Detection, Access Control System Components, and Badging systems located at various facilities located at Fort Hunter Liggett and Parks Reserve Forces Training Area. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Advantor System Security System supports Fort Hunter Liggett (FHL) and Parks Reserve Forces Training Area (PRFTA) with Electronic Security Systems (ESS) services. The contractor shall provide all personnel, equipment, tools, labor, materials, supervision, and other items and non-personal services necessary to monitor, maintain, repair, replace, survey and manage the Advantor System Security System to 100% operational. To meet the 100% operational status, contractor shall provide monitoring, maintenance, repair and administrative support for the Electronic Security Systems (ESS) architecture to include all hardware and software associated with Commercial Off-The-Shelf (COTS) equipment including interior and exterior sensors, Audio Recording Systems, Security VLAN connected and Closed Circuit TV (CCTV), Badging Equipment, Bio-metric and Front End equipment exclusive of all Advantor System Access Control Systems, as defined in this performance work statement (PWS) except as specified in section 3.0 as Government- furnished property. In addition, the contractor shall provide survey and cost estimates, to include labor, materials, design, and programming for new accounts and installation and removal of security system components.

1.2 Background: In 1943, PRFTA was commissioned as a Navy Base and named after Rear Admiral Charles W. Parks, CEC, USN. In 1946, the Secretary of the Navy disestablished the facility. From 1946 to 1951, The Navy leased the land to the County of Alameda for use as a rehabilitation center. From 1951 until 1959 the Air Force used PRFTA before the installation was transferred back to the Army in a standby status under the Sixth Army, Presidio of San Francisco. In 1964 the installation was declared excess except for 1600 acres retained for National Guard and Navy use. In 1980 it was re-designated as a semi-active installation and renamed Parks Reserve Forces Training Area. In 1992 it became a sub-installation of Fort Lewis, and in 1993 Command and Control moved from FORSCOM to Army Reserve Command in Atlanta, Georgia and PRFTA became a direct-reporting installation of Fort McCoy, Wisconsin. In 2008 PRFTA became a sub-installation of USAG Fort Hunter Liggett supporting Active Army, Army Reserve, National Guard, Coast Guard, Navy, Air Force, and Army ROTC.

1.3 Objectives: This Performance Work Statement (PWS) provides for comprehensive IDS preventative maintenance, corrective maintenance, replacement, or installation support services of the Fort Hunter Liggett and Parks Reserve Security Division by ensuring that the Arms Vaults, and SIPRnet Rooms are properly monitored and maintained to meet the regulatory standards of AR 190-11, AR 380-5, USAR PAM 190-1, as well as the functional, safety, security and environmental standards of a federal workplace.

1.4 Scope: The contractor shall be responsible for IDS preventative, corrective, replacement or installation services of all FHL & PRFTA exclusive of all Advantor Systems.

0. Period of Performance: The period of performance shall be for one (1) Base Period of 12 months, four (4) 12-month option periods and a six (6) month option to extend services.

0. Place of Performance: The work to be performed under this contract will be performed at both Fort Hunter Liggett (FHL) and Parks Reserve Forces Training Area (PRFTA). See Attachment 4: Technical Exhibit (TE) 2- System Component Equipment Listing and Facility Location and Attachment 5: Technical Exhibit (TE) 3- Place of Performance Location Maps for additional information.

1.7 Quality Control Information:

1.7.1 Quality Control: Quality Control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.212-4, Contractor Inspection Requirements). A formal Quality Control Plan (QCP) is not required for this commercial service. However, the contractor shall maintain an inspection system commensurate with commercial practices to ensure the Contractor only tenders for acceptance those items or services that conform to the requirements of this contract.

1.7.2 On a monthly basis, deliverable with the invoice, the Contractor shall provide the COR, all reports generated as a result of the Contractor’s quality control efforts. This shall include any summary information used to track quality control.

1.7.3 Quality Assurance: The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government must do to assure that the contractor has performed in accordance with the requirements of the contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. Non-conforming services shall be re-performed at no increase in contract price. If non-conforming services are recurring, cannot be re-performed, or the services fail to achieve the performance standards in the PWS and referenced in Section 7, the Government may reject the nonconforming service(s) and document the contractor’s performance record accordingly. The Government may also issue a Contract Discrepancy Report (CDR) in which the contractor will be required to respond with the development of a Corrective Action Plan (CAP) which identifies the root cause, corrective action for the root cause, corrective action for the specific nonconformance, and the date the corrective action(s) will be complete. The Government may also reduce the payment to the contractor in accordance with (IAW) the Performance Requirements Summary (PRS), or reduce payment to reflect the value of the services performed, or may perform the services and charge the Contractor for any related cost incurred, or may terminate this contract for default.

1.7.3.1 Nonconforming Supplies or Services: When a Contractor’s performance does not meet Contract requirements and/or approved work schedules and/or timeframes it is considered a nonconformance. Nonconformance shall be classified in one of three categories: level I (Minor), level II (Major) or level III (Critical). The Government may re-inspect work designated for re-performance or late performance, and the Contractor may be held liable for any damages sustained by the Government including, for example, the costs associated with re-inspection.

1.7.3.1.1 Level I (Minor) non-conformance: is defined as a non-conformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the supplies or services. Minor non-conformance usually can be corrected on the spot, where no further corrective action (CA) response is necessary, and can be issued by the COR to the contractor either through a verbal or written non-conformance report. Minor non-conforming services shall be re-performed within a specified time frame at no increase in contract price. If minor non-conformances are recurring or re-performance is not completed in full and within the specified time a Level II non-conformance may be issued to the contractor by the Contracting Officer (KO).

1.7.3.1.2 Level II (Major) non-conformance: is defined as a non-conformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose. Recurring Minor non-conformances, or a non-responsive contractor, indicating a trend or failure of the contractor’s quality control, can also be classified as a Major non-conformance. Major non-conformance’s shall result in the issuance of a written CDR from the KO to the contractor requiring the development of a CAP by the contractor which identifies the root cause, corrective action for the root cause, corrective action for the specific non-conformance and the date the corrective action will be completed.

1.7.3.1.3 Level III (Critical) non-conformance: is defined as a non-conformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; is likely to prevent performance of a vital agency mission; is for a repeated or uncorrected level II CDRs; or is for a non-responsive contractor to a level II CDR. Critical non-conformances shall result in the issuance of a written CDR to the contractor requiring the development of a CAP by the contractor which identifies the root cause, corrective action for the root cause, corrective action for the specific non-conformance and the date corrective action will be completed.

1.7.3.1.4 The contractor will be notified of Government inspection results within 5 business days. The contractor shall acknowledge receipt of the inspection results via email or letter within 2 business days. The contractor may be notified of inspection results verbally or via email. Verbal notifications of defective work will be confirmed in writing. When Government inspectors are unable to contact the contractor to notify the contractor of inspection results, acceptance or rejection of work will be made on the basis of the initial inspection.

1.7.3.1.5 Performance Evaluation Meetings: The Contractor Point of Contact (POC) shall meet with the COR prior to start of the contract. However, meetings may be held whenever deficiencies are noted by the COR. A mutual effort shall be made to resolve all problems identified.

1.8 Federal Government Holidays: The Contractor is not required to provide routine services on Federal Holidays except in emergency situations unless otherwise specified in the PWS, Technical Exhibits, and other associated document or on any other Congressional or Presidential imposed Federal Holiday. The Contractor shall provide personnel support within 2 hours of notification outside the normal hours of operation as required, including holidays, to support the 88th RD DES mission. Prior to performance of service outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval through COR. The Designated Point of Contact (POC) shall be available after normal hours to serve as the central point of contact for Contractor Operations. Federal Recognized Holidays are as follows:

1.9 Unforeseen Installation Closures: When the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closing; the Contractor will be notified by the COR of an installation closure. The Contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Government shall have the following options:

1.9.1 To require the Contractor to perform the work on the following day unless the following day is a Saturday or Sunday and routine work is not scheduled for Saturday or Sunday.

1.9.2 To reschedule the work on any day satisfactory to both parties.

1.10 Hours of Operation: The Contractor is responsible for conducting monitoring services twenty-four (24) hours per day, 365 days per year. The Contractor is responsible for scheduling operations in a manner that best supports FHL and PRFTA. Typically these hours are between 0800 and 1630. The Contractor shall perform all on-site services during the hours of operation Monday thru Friday except on Government holidays or when the Government facility is closed due to local or national emergencies.

1.11 Key Control: If applicable, the Contractor shall establish and implement methods of ensuring that all keys issued to the Contractor by the Government are not lost, or misplaced, and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated. NOTE: All references to keys include key cards.

1.11.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.11.2 The Contractor may be required to replace, re-key or reimburse the Government for replacement of locks or re-keying as a result of Contractor losing keys. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due.

1.11.3 The Contractor shall report the occurrences of a lost key immediately to the COR no later than the next business day.

1.11.4 It is the responsibility of the Contractor to prohibit the use of keys issued by the Government by any persons other than the Contractor’s employees. It is also the responsibility of the Contractor to prohibit the opening of locked areas by the Contractor’s employees to permit entrance of persons other than Contractor’s employees engaged in the performance of assigned work in those areas.

1.11.5 Lock Combinations: If Applicable, the Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

1.12 Hazardous Materials: The Contractor shall provide an inventory listing of all hazardous materials used onsite. Safety Data Sheets (SDS) will be maintained and readily available for any chemicals or hazardous materials used onsite. It is the Contractor’s responsibility to properly train his personnel on the existence and safe use and storage of chemicals and hazardous materials.

1.13 Loss of Contractor Property: If applicable, the Contractor shall be responsible to retain supplies and equipment within each building, in a safe and secure manner. Storage rooms shall be kept clean. The Government will not be held liable for any loss of supplies or equipment owned by the Contractor; nor the loss of any personal property belonging to employees of the Contractor.

1.14 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer, COR, or Designated Representative will apprise the contractor of how the government views the Contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.15 Contracting Officer Representative (COR): The COR will be identified by a separate letter and in the Supplemental Information of the contract. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.16 Key Personnel: The following personnel are considered key personnel by the government.

1.16.1 Contract Manager / Alternative Contract Manager: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0800 to 1630 Pacific Standard Time, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons, after hours by phone or in person as necessary, to conduct program management, coordination, repairs and troubleshooting with monitors, technicians, COR, and other agencies that provide support or require support of the Advantor System. Contract Managers shall have a minimum of five (5) years’ experience in monitoring, maintenance and supervision and management on systems approximately equal in size, type, and complexity to the system. After hours, the Contract Manager shall be available by phone. The contract manager shall be the point of contact with the Government. In addition, the contract manager shall ensure all daily tasks are reviewed, submitted, documented, updated, or otherwise completed as required. The contract manager must review system log files daily, correct system errors, and report critical events to the supervisor and/or COR. Contract Managers shall be required to have and maintain a “Top Secret” security clearance and annual criminal records check conducted by the Government

1.16.2 System Technicians: The contractor personnel performing maintenance and repair service, scheduled M-F, 0800 to 1630, unscheduled M-Sun, 1630 to 0800 on the Advantor System shall be a Advantor System certified and trained integrator for the systems and shall have a minimum of three (3) years’ experience in maintenance and repair on systems approximately equal in size, type and complexity to the Fort Hunter Liggett system. Maintenance & Repair Technicians shall be required to have and maintain a “Secret” security clearance and annual criminal records check conducted by the Government. System Technicians must complete Information Assurance/Information technology training and certification for issuance of a government Common Access Card (CAC)

1.16.3 System Monitors: The contractor shall provide personnel to perform monitoring services 24/7/365, possessing the skills, knowledge, and training to satisfactorily perform the services required by this contract. Monitors shall have a minimum of one (1) year of monitoring duties on systems equal in size, type, and complexity to the FHL system. The contractor shall meet all requirements, shift schedules, and changes as may be required to assure prompt response to the requirements of the contract. Monitoring shall be conducted designated location as determined by the contractor.

1.16.4 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor personnel must be recognizable as such while in Government facilities. This may be accomplished by wearing distinctive clothing, bearing name of the company or by wearing appropriate badges, which contain contractor’s name and employee’s name. The Contractor shall be responsible for acquiring an appropriate number of badges to meet their needs at his/her own expense.

1.16.5 Within two (2) working days after the start of the contract, the contractor shall submit to the COR, on company letter head, the names and contact numbers of employees assigned as site supervisor, system administrator, monitors and technicians. The letter shall contain afterhours contact numbers for the site supervisor and systems administrator, these employees shall be available by phone to the COR 24/7/365. If either are not available, an alternate shall be provided in advance. All employees shall have signed a letter of understanding, as an example; “As the Site Supervisor for contract # XXXXXXXXXXX and working for COMPANY X, I understand the contract requirements and that upon any discrepancy, conflict or requirements interpretation the site supervisor shall be immediately contacted for additional guidance or resolution.” Letter shall be signed and dated by the POC listed in block 17a of SF 1449. Letter shall be rescinded upon employment termination or signed by new employees upon hiring.

1.17 Access and General Protection / Policy and Procedures. Each contractor employee who requires access to Fort Hunter Liggett or Parks RFTA to perform work under any contract, at any tier, must obtain either a DBIDS Access identification badge or a visitor pass to obtain access. Contractors and its employees shall adhere to all applicable Fort Hunter Liggett/Parks RFTA security and traffic laws. Procedures for commercial vehicle access to Fort Hunter Liggett/Parks RFTA are subject to change without prior notice. Current information concerning road conditions may be obtained by calling (831) 386-2526.

1.17.1 DBIDS Program: A DBIDS identification badge will only be issued to an employee, at any tier, if the employee requires access to perform work. A DBIDS Access identification badge will only be issued to contractor employees after a vetting process is completed.

1.17.2 The contractor shall provide information as required by the DBIDS Program Contractor, to conduct a criminal history background check (CHBC) on contractor employees needing access. The contractor is responsible for paying all fees for conducting the CHBC and issuing the DBIDS identification card. If the CHBC is not adverse, a DBIDS identification badge will be issued to the contractor employee. Contractor employees with an adverse CHBS are prohibited from being issued a DBIDS identification badge. Contractor employees denied a DBIDS identification badge may only enter Fort Hunter Liggett by obtaining a visitor’s pass; however, if the contractor employee does not meet the criteria for being issued a DBIDS identification badge, the Government may, at its sole discretion, decide not to issue a visitor’s pass to the contractor employee.

1.17.3 Contractors with a DBIDS access badge may enter the installation through any access control point except during Force Protection (FP) Level Charlie or Delta. During FP Level Charlie or Delta, all contractor vehicles must enter through a commercial vehicle inspection point (CVIP). All passengers in the contractor vehicle must have a DBIDS identification card; otherwise, the contractor vehicle must enter through a CVIP and obtain visitor’s passes.

1.17.4 If an employee no longer performs work under the contract, the contractor shall return the identification badge to the Visitor Center within two (2) calendar days of such change. If the identification badge cannot be returned within the required time frame for any reason, the contractor shall immediately notify the Physical Security Specialist verbally, followed up in writing the next work day. Email notification is authorized. An employee’s inability to obtain entrance to Fort Hunter Liggett because he/she does not have the required identification badge or visitor’s pass shall not excuse timely performance of the requirements of this contract. Badges are currently issued at the Fort Hunter Liggett Main Visitor Center and the Parks RFTA Visitor Center. The Government may change the location at which identification badges are issued or returned, with or without advance notice to the contractor. Any such changes shall not be a basis for adjusting the contract price under any clause of this contract.

1.17.5 DBIDS Access identification badges shall not be reproduced or copied by the contractor, its subcontractors, or its employees. If an identification badge is lost, stolen, or reproduced, the contractor shall verbally report the loss, theft, or reproduction to the Physical Security Officer on the day such loss, theft, or reproduction is discovered, followed by a written report of the circumstances to the Physical Security Officer within one (1) calendar day after the loss, theft, or reproduction is discovered.

1.17.6 The DBIDS identification badge shall not be used for access to any Government installation except for performance of work under the contract for which it was issued.

1.17.7 The contractor shall, upon expiration or termination of the contract, collect all identification badges and return them in to the COR. This process may be changed without prior notification, but any long-term badge issued to contractor employees will continue to be valid until its expiration date.

1.17.8 Visitor Pass: Contractor employees, at any tier, requiring access to Fort Hunter Liggett or Parks RFTA who do not have a DBIDS access card, shall obtain a visitor pass at the Visitor Center. A visitor pass can be issued for a maximum of 1 day at a time. Companies must be listed on the CAL and employees obtaining a pass must be sponsored. Only those company employees listed on the CAL may sponsor other employees.

1.17.9 Fort Hunter Liggett & Parks RFTA Gate Information for Contractor Access: The contractor may call 831-386-3882 for FHL or (925) 875-4658 for PRFTA to receive updated Access Information for the Installation.

1.17.10 Privately Owned Weapons: All personnel requiring access to Fort Hunter Liggett or Parks RFTA shall comply with Army Regulation (AR) 190-11, Physical Security of Arms, Ammunition, and Explosives (AA&E), and Fort Hunter Liggett Regulation 190-11-1.

1.18 AT Level I Training. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date, new employee hire, or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 60 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

1.18.1 The Contractor will submit the list of employee's requesting unescorted access, along with their background checks, 20 business days prior to needing access. Upon receipt of this list, the COR will review the list of employees and create an Access Control Roster (ACR) that identifies those personnel authorized unescorted access. The COR will return the ACR to the contractor when review is complete.

1.18.2 Individuals may be denied unescorted access if derogatory information includes, but is not limited to, the following:

1.18.3 The background check contains criminal arrest information about the individual that causes the Senior Commander to determine that the individual presents a potential threat to the good order, discipline, or health and safety of the organization.

1.18.4 The installation is unable to verify the individual's claimed identity based on the reasonable belief that the individual has submitted fraudulent information concerning his or her identity in the attempt to gain access.

1.18.4.1 The individual has a current arrest warrant in NCIC, regardless of the offense or violation.

1.18.4.2 The individual is currently barred from entry or access to a Federal installation or facility.

1.18.4.3 The individual has been convicted of crimes encompassing sexual assault, armed robbery, rape, child molestation, production or possession of child pornography, trafficking in humans, drug possession with intent to sell or drug distribution.

1.18.4.4 The individual has a U.S. conviction for espionage, sabotage, treason, terrorism, or murder.

1.18.4.5 The individual is a registered sex offender.

1.18.4.6 The individual has a felony conviction within the past 10 years, regardless of the offense or violation.

1.18.4.7 The individual has been convicted of a felony firearms or explosives violation.

1.18.4.8 The individual has engaged in acts or activities designed to overthrow the U.S. Government by force.

1.18.4.9 The individual is identified in the TSDB as known to be suspected of being a terrorist or belonging to an organization with known links to terrorism or support of terrorist activity.

1.18.4.10 In cases where an uncleared Contractor employee, including any subcontractor employee, is denied access based on derogatory information, the individual may request a waiver.

1.18.5 iWATCH Training. All Contractor employees, including subcontractor employees, to be briefed on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the Contracting Officer. This training to be completed within 30 calendar days of Notice to Proceed and within 30 calendar days of new employees commencing performance with the results reported to the Contracting Officer no later than 60 calendar days after Notice to Proceed.

1.18.6 Activity Regulations for Contractor Access and Use of Premises:

1.18.6.1 Follow all current Army Security Regulations concerning strict visitor control and preservation of all Government assets. Immediately report all security concerns to the Contracting Officer, who will notify the Security Office.

1.18.6.2 The Contractor shall adhere to requirements as directed in Federal Acquisition Regulation – 52.222-54; Employment Eligibility Verification. Contractors shall be enrolled in the Department of Homeland Security E-Verify Program. Information on registration for and use of the E-Verify program can be obtained via the Internet at the Department of Homeland Security Web site: http://www.dhs.gov/E-Verify.

1.18.6.3 The Contractor shall ensure that its employees entering Army-controlled installations or facilities have obtained access badges and passes in accordance with facility regulations and that these badges and passes are obtained in advance so as not to delay the accomplishment of contracted services.

1.18.6.4 The Contractor shall return within two business days all issued U.S. Government Common Access Cards, installation badges, and/or access passes to the COR when the contract is completed or when a Contractor employee no longer requires access to the installation or facility.

1.18.6.5 The Contractor shall comply with all personnel identity verification procedures. Employees must be accompanied by an authorized Government employee at all times while providing services in secure areas.

1.18.6.6 During Force Protection Conditions (FPCON) Charlie and Delta, services are discontinued and services shall resume when the FPCON level is reduced to level Bravo or lower.

1.18.7 Lost and Found Property: It is the responsibility of the Contractor to ensure that all items of possible personal or monetary value found by the Contractor’s employees are turned in to the Contracting Officer Representative (COR) or Designated Representative.

1.19 Safety: The Contractor is responsible for complying with applicable Federal Occupational Safety and health Administration (OSHA) standard, Department of Transportation (DOT), DoD, Army, Federal, 88th RD, state, county, township, and local safety and health requirements. The stricter requirement shall apply in cases where standards conflict. The Government’s interest is to protect personnel working in or around Contractor operations, and the protection of Government equipment/property. The Contractor shall be the control employer as defined by OSHA while performing work under this contract. The Contractor shall not construe the requirements of this PWS as making the Government the controlling employer.

1.19.1 The Contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal notification to the COR as soon as possible of each occurrence of damage to GFP or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the COR within five (5) calendar days of each occurrence.

1.19.2 Environment and OSHA: The Contractor shall comply with all local, state, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, state and Federal laws, rules, and regulations, and compliance with requirements of the contract shall be immediately brought to the attention of the COR for final resolution. The Contractor shall notify the COR in writing in addition to any verbal notification of such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local, state, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the COR to halt all Contractor performance with a commensurate deduction of monies due the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of any hazard such as, but limited to fire, or large fuel spill, the Contractor shall immediately notify the COR.

1.19.3 Personal Protective Equipment (PPE): The Contractor shall provide and ensure employees use the appropriate PPE required by statutory or regulatory standards. PPE shall be maintained in a safe, sanitary and operational condition.

1.20.1 The Contractor shall be responsible for ensuring all personnel performing work under this contract possess and maintain current certifications as indicated in this PWS during the execution of this contract.

1.20.2 Contract personnel performing work under this contract shall be able to read, write, speak, and understand the English language to effectively carry out all contract requirements. They shall have a command of both the written and spoken English language to properly, clearly and effectively communicate in person or via electronic devices (telephone or Email) with workers, customers and the general public.

1.20.3 Contractor personnel performing work under this contract shall be U.S. Citizens unless the provisions of AR 25-2, Information Assurance have been fully completed and approval has been granted by the Government for the non-U.S. citizen to perform the required support.

1.20.4 Contractor shall provide professional, courteous customer assistance to ALL customers and personnel. All customer assistance will be of the highest standard – effective, expeditious, respectful, polite and focused on issue resolution.

1.21 Invoicing: The Contractor shall produce an invoice on a monthly basis for submission to the COR for concurrence prior to submission into Procurement Integrated Enterprise Environment (PIEE), Wide Area Work Flow (WAWF) module. The COR will submit with concurrence or non-concurrence the reviewed and verified invoice package to the KO for review/approval. Once the invoice is submitted to the KO, it will be reviewed. Approval by the KO shall be obtained prior to submission into WAWF.

1.22 Contractor Travel: Contractor will be required to travel CONUS and within the NCR during the performance of this contract to attend meetings, conferences, and training. The contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS. All travel requires Government approval/authorization and notification to the COR.

1.23 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.24 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.25 Interruption of Utility Services: All scheduled interruptions of utility services shall be coordinated with the Government COR. The contractor shall make every effort to prevent any unintentional interruption of services.

1.26 Equipment Delivery and Secure Storage: The contractor shall be responsible for the preparation and delivery of all required installation materials and equipment, and shall perform loading, unloading, packing, unpacking, inventory, and inspection of said equipment at each site. The contractor shall also be responsible for proper (i.e., secure, weather protected) storage of all materials and equipment under its cognizance during performance of this contract. The purpose of this provision is to ensure that materials and equipment do not become unusable as a result of inadequate or inappropriate storage environment.

1.27 Removal of Maintenance, Repair, and Survey Debris: The contractor shall be responsible for the removal and disposal of all debris generated as the result of the maintenance, repairs, or surveys including removed equipment in accordance with the Task Order (T.O.).

1.28 Software Requirement: The maintenance, repair, or survey effort includes all software required changes/programming to operate, monitor, and maintain the system as designed with the latest versions or updates.

1.29 Warranty Repair (existing accounts) Labor: Contractor shall provide a 30-day warranty for contractor repair or maintenance workmanship for all repairs delivered under this contract. The contractor shall provide warranty service 24 hours per day, 7 days per week. Any warranty repair to occur after normal working hours must be identified to the COR in advance of responding and shall be at no additional cost to the Government. Contractor shall not be responsible for warranty work if repair is a result of user abuse, vandalism or utility support infrastructure that supports the system but is outside the control of the ESS contractor, i.e., line power and communication path between the NEC switch up to the input for the servers and as validated by the COR. Maintenance service reports detailing maintenance problem(s) and corrective action(s) taken shall be submitted to the COR within 3 working days upon completion of warranty repair effort.

1.29.1 Warranty Repair (existing accounts) Material: Contractor shall provide a 1-year or manufacturer materials warranty, excluding labor for any new replacement items. If manufacturer warranty is less than one year, contractor shall provide to the COR the duration of manufacturer warranty in writing. Contractor is not responsible for labor or defects related to user abuse, vandalism or utility support infrastructure that supports the system but is outside the control of the ESS contractor, i.e., line power & communication path between the NEC switch up to the input for the servers COR shall be contacted once contractor determines damage was caused by abuse, vandalism or outside the ESS contractors responsibility.

1.29.2 Warranty Repair (new accounts) Labor: The contractor completing the new account installation shall provide warranty response to include labor, travel, troubleshooting, repair, or replacement of all system items that fail due to contractor installation and/or workmanship. Warranty begins from date of Beneficial Occupancy Date (BOD). The contractor shall provide warranty service 24 hours per day, 7 days per week. Any warranty repair to occur after normal working hours must be identified to the COR in advance of responding and shall be at no additional cost to the government. Notification process for warranty work will be initiated thru the MCA project manager or engineer. Upon completing repairs, the contractor shall notify COR of corrective action taken and submit a Service Order.

1.29.3 Warranty Repair (new accounts) Material: If material is provided by the contractor, contractor shall provide a 1-year or manufacturer materials warranty, excluding labor for any replacement items. If manufacturer warranty is less than one year, contractor shall provide manufacturer warranty in writing. If material is Government Furnished Equipment (GFE), government will provide replacement component or direct the contractor to purchase and bill to the government. Contractor is not responsible for labor or defects related to user abuse, vandalism or utility support infrastructure that supports the system but is outside the control of the ESS contractor, i.e., line power & communication path between the NEC switch up to the input for the system servers, COR shall be contacted once contractor determines damage was caused by abuse, vandalism, or outside the ESS contractors responsibility.

1.30 Catastrophic Failure Report: Contractor will submitted to I Corps Operations Center (IOC), Field Officer of the Day (FoD), and COR within 45 minutes of failure and updates as required.

1.31 Conservation of Utilities: The Contractor shall be directly responsible for instructing employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions, which preclude the waste of utilities, which shall include but shall not necessarily be limited to:

1.31.1 Lights shall be used only in areas where and at the time when work is actually being performed.

1.31.2 Mechanical equipment controls for heating, ventilation, and air conditioning systems will not be adjusted by contracted workers.

1.31.3 Water faucets or valves shall be turned off after the required usage has been accomplished.

1.32 Government telephones shall be used only for business related to this contract and emergencies.

1.33 Damages Caused by the Contractor: The Contractor shall be held accountable and liable to the Government for any damages to Government facilities, furnishings, equipment or grounds caused by the Contractor or his employees. The Contractor shall instruct his employees to immediately inform the building manager of any damages to property resulting from the performance of their duties.

1.34 Loss of Contractor Property: The Contractor shall be responsible to retain supplies and equipment within each building, in a safe and secure manner. Storage rooms shall be kept clean. The Government will not be held liable for any loss of supplies or equipment owned by the Contractor; nor the loss of any personal property belonging to employees of the Contractor.

1.35 Within ten (10) working days of the contract start, the contractor shall provide a fenced in storage, administrative facilities, with CCTV surveillance, suitable in size for the protected storage of the existing system inventory that includes, material for both Fort Hunter Liggett and Parks Reserve Forces Training Area systems and new construction projects, badging, access control, various other pending projects, CCTV equipment and various misc. material within the Government-furnished site. The Government- furnished site will have power and communication infrastructure. Contractor-provided facilities and storage shall provide protection from the weather, secured and controlled access, and inventory accountability process.

1.36 Within five (5) working of the contract start, the Contractor shall submit in writing, on company letterhead, to the COR; current company clearance, personnel JPAS print out showing clearance levels for all personnel working on this contract.

1.37 Within ten (10) working days of the contract start, the company Field Security Officer (FSO) shall submit a letter so designating that position, duties and responsibilities of the position, JPAS print out and contact information. The FSO will submit a completed and signed SF 312, Non-Disclosure Agreement for all employees conducting work on this contract. Submit a formal request for Special Compartmented Information (SCI) for those personnel requiring a Top Secret (TS) security clearance. FSO shall review JPAS print out and submit required documents to upgrade clearances as required by this contract.

1.38 Within thirty (30) working days of the contract start, the Contractor shall provide COR with the annual Preventative Maintenance Schedule, by month, to include at a minimum all maintenance points/devices.

1.38.1 The Contractor shall submit on company letterhead a personnel roster with the names of all employees, position, work contact number and level of security clearances, include date of investigation completed, interim granted and date eligibility granted. Personnel roster and all requirements are required to maintained current and up to date thru the contract period of performance.

1.39 Within forty-five (45) working days of the contract start, the Contractor shall provide the COR with an updated System topography showing the entire system and path from the building communication switch back to the monitoring station via the server(s). Contractor shall identify at each communication switch by the line number, supported account number and type account (i.e., AA&E, SCIF, COMSEC, Banking, and CDC). Block legend at the communication switch shall identify total of device locations by room# or room identification if no room number. Topography shall be shown on one sheet, color-coded, sufficiently labeled to identify all equipment and components on the system with a dated legend, and laminated. Upon acceptance contractor shall update daily as needed and reprint/laminate 4 copies. Copies shall be distributed as follow:

Copy1: Main Monitoring Station Copy2: Primary Server Location Copy3: Redundant Server Location Copy4: COR

1.40 Within ninety (90) working days of the contract start, the Contractor…