Draft Enterprise Endpoint Detection and Response SOW.pdf

Endpoint Protection Solution Statement of Work (SOW)

Overview:

The Defender Services Organization (DSO) supports 83 Federal Defender districts across all fifty states and territories of Guam, Puerto Rico and US Virgin Islands. Each district acts and operates as an independent law firm with administrative oversight and support provided by DSO. DSO established the National IT Operations and Application Development (NITOAD) branch to provide centralized IT services and support for core applications utilized by all Federal Defender districts.

DSO seeks to procure an advanced Enterprise Endpoint Detection and Response (EDR)/Endpoint Protection Platform (EPP) solution aimed at modernizing and enhancing its overall endpoint security across diverse environments, including both physical and virtual infrastructures. This modernization is driven by the need to stay ahead of evolving cybersecurity threats, which are becoming increasingly sophisticated and pervasive. Threat actors now leverage advanced tactics, techniques, and procedures (TTPs), including ransomware attacks, phishing schemes, zero-day vulnerabilities, supply chain attacks, and advanced persistent threats (APTs). The rise of artificial intelligence (AI) and machine learning (ML) has further empowered adversaries to automate attacks and evade traditional detection methods, increasing the need for robust protection of DSO’s critical assets.

Currently, DSO relies on legacy endpoint security solutions and the current product no longer meets the organization’s evolving cybersecurity needs. Modern security threats require a solution with improved visibility, automation, scalability, and seamless integration with other NITOAD systems. DSO seeks a solution which satisfies the current technology needs of the program while allowing opportunities for growth as cybersecurity needs change.

Scope of Work:

The contractor shall provide, deploy, and support a FedRAMP authorized (Moderate or higher level) advanced Endpoint Detection and Response (EDR)/ Endpoint Protection Platform (EPP) solution that meets the following detailed requirements:

1. Platform Subscription - This category covers the core EDR/EPP solution, including detection, response, management, and compliance features, as well as scalability and integration capabilities for enterprise use.

1. Compatibility: Ensure compatibility with diverse endpoints, including current manufacturer-supported versions of Windows client and server operating systems, Linux server distributions (CentOS, Ubuntu, Red Hat), macOS client operating systems, and mobile devices running Apple iOS or Android OS.

2. Performance: Deploy lightweight agents with average CPU usage not exceeding 5%, memory utilization not exceeding 100 MB, network bandwidth <10 MB per endpoint per day, disk usage <100 MB, and boot time impact <3 seconds during standard operation to minimize performance impact while maintaining security coverage.

3. Environment Support: Ensure full functionality across Windows, Linux, and macOS in on-premises, hybrid, and multi-cloud environments, providing comprehensive protection for workloads hosted in Azure, AWS, or GCP.

4. Sandbox Capabilities: Provide sandbox capabilities to support advanced investigation and testing of suspicious files or security threats.

5. Detection and Analysis:

a. Maximum average analysis time of 5 minutes per file.

b. Detection accuracy: >99% for known and unknown threats.

6. Behavior Monitoring:

a. Track a minimum of 500 common system-level activities (e.g., file changes, network communication, process, registry changes, privilege escalations, suspicious activity).

b. Generate detailed indicators of compromise (IoCs), including at minimum file hash, domain, and Internet Protocol (IP) address information.

7. Scalability and Integration:

a. Analyze a minimum of 40 common file types posing security threats, including executable (exe) files, dynamic link library (dll) files, Microsoft Office documents, Adobe Portable Document Format (pdf), client scripts, and archives.

b. Process a minimum of 1,000 and maximum of 10,000 files daily.

8. Threat Intelligence Enrichment: Automatically link threats to malware families based on correlations without manual intervention.

9. Reporting:

a. Provide malware risk score (0–100) and behavioral indicators.

b. Deliver detailed threat reports via web user interface and in printable

Microsoft Office or Adobe PDF formats, with the option to email these reports automatically at least daily.

10. Anti-Evasion Techniques: Detect sandbox-aware malware with >90% success.

11. Operational Efficiency: Reduce manual analysis by >70% through automation, including incident triage, real-time threat intelligence feeds, automated response actions, SOAR for workflow orchestration, machine learning for behavioral analytics, automated data collection and reporting, automated root cause analysis, and continuous optimization of detection rules.

12. Integration Requirements:

a. Integrate with enterprise identity and access management tools, including

Azure Active Directory and DUO for Single Sign-On (SSO).

b. APIs must support RESTful architecture and provide integration capabilities with third-party tools (e.g., Splunk, QRadar), offering preconfigured connectors or detailed implementation guidelines for seamless integration with Palo Alto Firewalls, Splunk SIEM, Cisco DUO, Microsoft Defender, and Tenable.

c. Provide native integrations with Splunk SIEM and SOAR solutions, as well as IT service management tools, specifically iSupport, to align with DSO’s operational requirements.

13. Detection and Response Capabilities:

a. Implement real-time threat detection with latency not exceeding 5 seconds, powered by behavioral analytics and machine learning to identify advanced threats, including zero-day attacks, AI-driven attacks, encrypted traffic-based threats, 100% detection of fileless malware, threat processing scale exceeding 2+ trillion events per week globally, zero-day malware detection rate of 90%, immediate response to ransomware with AI-driven detection, automated containment, and rapid remediation, correlation of suspicious network traffic, and detection of lateral movement within 30 seconds.

b. Enable proactive threat hunting with centralized threat intelligence data integrating with external sources (DHS CISA advisories, US-CERT, CISA, IC3, MS-ISAC, MISP, OTX, VirusTotal, MITRE ATT&CK frameworks, Splunk, and QRadar SIEM platforms).

c. Provide contextual threat intelligence with visibility into attack techniques and IoCs through integration with global sources (US-CERT, CISA, IC3, MS- ISAC, MISP, OTX, VirusTotal), 100% attack chain visibility with detailed mappings of tactics, techniques, and procedures (TTPs) from MITRE ATT&CK, MITRE D3FEND, and Cyber Kill Chain, and prioritize threats based on severity levels.

d. Offer automated remediation capabilities to isolate compromised endpoints and remove malicious artifacts within 5 seconds of detection, including file restoration to handle false positives.

e. Continuous updates to detection capabilities using global and localized threat intelligence feeds (US-CERT, CISA, IC3, MS-ISAC, MISP, OTX, VirusTotal, InfraGard, DHS CISA advisories), with the ability to manually and dynamically add IoCs.

f. Adhere to zero-trust principles by implementing continuous verification, least privilege access, and real-time threat prevention to strengthen endpoint protection.

g. Provide mechanisms for exceptions for digital forensic investigative tools (Axon Investigate, Cellebrite, FTK, Volatility, and Sleuth Kit).

14. Incident Response:

a. Automated response capabilities, including endpoint isolation, malware removal, and system restoration within 5 seconds of detection.

b. Offer forensic capabilities for memory analysis, process activity, network traffic monitoring, file system activity tracking, and registry modifications aligned with MITRE ATT&CK tactics.

c. Support customizable incident response workflows aligned with NIST 800-61 protocols.

15. Management and Monitoring:

a. Provide a unified, cloud-based management console hosted in FedRAMP-moderate or higher compliant environments.

b. Ensure real-time telemetry streaming with data latency not exceeding 3 seconds, supporting ingestion by SIEM platforms, including Splunk, for advanced monitoring and threat analysis.

c. Implement Role-Based Access Control (RBAC) with tiered policy enforcement to manage permissions effectively, ensuring global policies cannot be overridden locally but allowing local admins to create further restrictive policies.

d. Offer customizable dashboards and compliance-focused reporting capabilities, including RBAC, predefined reporting templates aligned with organizational needs, and detailed compliance metrics for NIST SP 800-53 and FedRAMP standards.

e. Standard monitoring metrics reports:

i. Endpoint Coverage and Health: Percentage of endpoints actively monitored.

ii. Detection Rate: Percentage of malicious activities detected.

iii. Alert Volume: Number of alerts generated per day/week/month.

iv. Alert Triage Time: Average time spent investigating and triaging alerts.

v. False Positive Rate: Percentage of detected alerts that are false positives.

vi. Incident Resolution Time: Average time to resolve incidents

(containment and remediation).

vii. Threat Intelligence Feed Utilization: Percentage of incidents leveraging threat intelligence feeds.

viii. Endpoint Isolation Rate: Percentage of incidents with endpoint isolation.

ix. Response Automation: Percentage of incidents resolved through automated actions.

x. Threat Actor Attribution: Percentage of incidents attributed to known threat actors.

xi. Endpoint Performance Metrics: Performance impact (CPU, memory, system load) due to agent.

xii. Detection to Mitigation Time: Time between detection and initiation of mitigation actions.

16. Testing and Validation:

a. Involve scenarios using MITRE ATT&CK frameworks focusing on ransomware, fileless malware, and APTs, with detection speed benchmarks under 2 minutes and response times under 4 seconds.

b. Accurately identify simulated attack scenarios to verify detection, response, and remediation effectiveness.

c. Known Malware Detection: 98% (signature-based and heuristic detection).

d. Fileless: 100%, Zero-Day: 90%, and Behavioral-Based Threats: 80% (AI/ML and behavior analytics).

e. False Positive Rate: <2%.

f. Time to Detect (TTD): ≤10 seconds.

g. Time to Contain (TTC): ≤2 minutes.

h. Time to Remediate (TTR): ≤4 hours.

i. Automated Response Rate: ≥85%.

j. Agent Resource Usage: ≤5% CPU, ≤100 MB memory.

k. Full Endpoint Scan Time: ≤15 minutes.

17. Security Compliance:

a. Comply with NIST SP 800-53, CIS, MITRE ATT&CK, and FedRAMP Moderate or higher standards.

b. Enforce strict Role-Based Access Control (RBAC) for secure administrative and operational access.

c. Support a multi-tenant model with segmented dashboards, logs, and configurations tailored to different districts.

d. Support FIPS 140-2 encryption for all data at rest and in transit.

2. Home Use Platform - This category addresses the Home Use Protection Program for judiciary employees’ personal devices, ensuring security without integration into enterprise policies.

1. Eligibility: Home-use licenses are only valid for active judiciary employees;

employees must uninstall the software upon separation from the judiciary.

2. Operating System Support: Support Windows (latest versions, including Windows 10 & 11) and macOS (latest supported versions); Linux support is not required.

3. Installation Method: Provide a GUI-based installer, allowing users to choose an installation directory and configure basic settings required for functionality, with clear setup guidance and no advanced technical input required from the end user.

4. Licensing and Device Coverage: Each active judiciary employee is entitled to install the software on a minimum of 5 personal devices, covering an estimated 27,500 total devices for 5,500 users; home-use licenses must be separate from judiciary licensing to ensure independent operation without integration into judiciary security policies.

5. Performance Impact: Maintain real-time protection with minimal performance impact on personal devices, not exceeding ≤5% CPU usage, ≤100 MB memory usage, and ≤100 MB disk usage during normal operation.

3. Deployment Services (Base Year Only) - This category includes services for the initial deployment and configuration of the EDR/EPP solution during the base year.

1. Deployment Compatibility: Must be capable of automated deployment via the government-owned Ivanti endpoint management platform.

2. Core Deployment: Fully deploy and configure the EDR/EPP solution, including setup of core infrastructure, agent deployment, policy enforcement, and seamless integration with other security platforms (e.g., SIEM, IAM).

3. Deployment Roadmap: Provide a deployment roadmap with milestones and success metrics, outlining key stages, timelines, and success criteria to guide implementation and track progress.

4. Risk Assessment: Deliver a comprehensive risk assessment and mitigation plan, identifying potential vulnerabilities and outlining strategies to prevent, detect, and respond to threats throughout the system lifecycle.

5. Base Period Support: Provide 150 hours of engineering, configuration, security, and deployment support, including configuration adjustments based on environment and product updates/upgrades during the base year.

4. Technical Support Services (Option Years) - This category covers ongoing support and configuration services for the EDR/EPP solution in option years, distinct from initial deployment.

1. Ongoing Support: Provide ongoing configuration and deployment support for optional years to assist with adjustments, updates, and maintenance of the EDR/EPP solution.

2. Technical Support for Home Use: Provide basic technical support for product use, installation issues, and troubleshooting for the Home Use Protection Program, available via email and 8 AM – 5 PM Next Business Day (NBD) telephone support.

5. Training and Documentation - This category encompasses all training, documentation, and knowledge transfer activities, including role-based training and conference support.

1. Role-Based Training:

a. Provide role-based training for SOC Analysts (alert triage, log analysis, incident handling), Threat Hunters (advanced queries, IoC-based detection, MITRE ATT&CK mapping), and Incident Responders (containment, eradication, and forensics) to all applicable judiciary IT staff.

b. Include hands-on threat scenario simulations, with a minimum of three annual training sessions conducted virtually or in-person at judiciary-designated locations, including the annual CSA and Administrative Officer conferences, tailored to real-world scenarios aligned with MITRE ATT&CK tactics and judiciary security policies and workflows.

2. Training Materials: Develop and maintain training materials to educate judiciary IT staff and end users on EDR/EPP capabilities, functionality, and best practices for security operations, continuously updated to reflect product updates and evolving threat landscapes.

3. Documentation: Deliver detailed downloadable documentation, including deployment guides, configuration best practices, troubleshooting resources, and operational manuals, reviewed and updated semi-annually in Adobe PDF or Microsoft Word (DOCX) format for accessibility and ease of use.

4. Training Coordination:

a. Coordinate virtual and in-person training sessions for judiciary IT staff and key personnel to ensure proficiency in managing, maintaining, and responding to security incidents using the EDR/EPP solution.

b. Vendor personnel shall attend in person the annual Computer Systems Administrator (CSA) conference to provide informational sessions on EDR/EPP capabilities, best practices, and emerging threats.

c. Conference details: Dates, times, and locations vary annually but will be within the continental United States, typically two to three days long, excluding travel days; the COR will provide advance notice.

5. Training Hours:

a. Provide a minimum of 120 hours of training support annually, divided as follows:

i. 60 hours dedicated to live virtual role-based training for SOC

Analysts, Threat Hunters, and Incident Responders.

ii. 40 hours for virtual training sessions and workshops focused on system administration, configuration management, and policy enforcement.

iii. 20 hours for virtual ad hoc training and Q&A sessions tailored to judiciary IT needs, requested at DSO’s discretion.

b. End-user training provided through documentation and on-demand video tutorials, covering recognizing security alerts, responding to endpoint protection notifications, and general security awareness.

c. Ensure training is updated and reevaluated prior to each session to reflect new features, evolving threats, and operational improvements.

6. Release Notes: Provide release notes to DSO via email reports, secure file-sharing platforms, or structured text documents, including summaries of changes, implementation outcomes, and associated metrics.

7. End-User Training: Provide end-user training through documentation and on-demand video tutorials, including initial training (1–2 hours) and annual refreshers (30–60 minutes).

8. Knowledge Transfer: Post-deployment knowledge transfer and documentation handover to ensure judiciary IT staff are equipped to operate, maintain, and update the solution independently.

9. Exclusivity Note: These hours are exclusive to training and do not include configuration or deployment assistance, which is covered separately under support deliverables.