DRAFT DLM STATEMENT OF WORK_FRCE for Comments.docx

STATEMENT OF WORK

FOR

DEPOT LEVEL MAINTENANCE (DLM) CONTRACT

FLEET READINESS CENTER EAST

CHERRY POINT, NC 28533-0021

SUBMITTED BY: Department of the Navy Maintenance, Repair and Overhaul Production, (MRO), MRO Logistics, MRO Engineering, Facility, Infrastructure and Maintenance (FIM)

DISTRIBUTION STATEMENT A.

Approved for Public Release: Distribution Unlimited POC: Jason Mosher, Contracting Officer Representative, 252.464.8813; jason.s.mosher.civ@us.navy.mil 1.

Scope This Statement of Work (SOW) procures contractor support services for Fleet Readiness Center East (FRC East), located at Marine Corps Air Station (MCAS) Cherry Point, North Carolina. The contractor shall provide workforce support for aircraft, aircraft engines, associated components/material, containers, and support equipment undergoing Depot Level Maintenance (DLM) or manufacturing in the support of DLM. This involves the rework of existing aviation end items, systems, and components; manufacture of items and component parts otherwise not available; examination and evaluation; material management; logs and records; quality assurance; and other depot level maintenance functions. Because the work is not defined by a final deliverable, the government will provide priorities and production schedules by work assignments to the contractor to support the specified level of effort over the performance period.

Support is required for a full range of disciplines to support weapon systems including, but not limited to, the H-1, H-53, V-22, AV-8, F/A-18, F/A-18E/F, F-35, MH-139, HH-60, and C-130, as well as various engines and components. Services shall be performed by experienced and qualified artisans.

This support includes modernization, conversion, in-service repair, disassembly, material handling, evaluation and examination, workflow, logs and records, calibration, and quality assurance. Work will be conducted at FRC East, MCAS Cherry Point, NC, and its remote sites at MCAS New River, Jacksonville, NC; Global TransPark, Kinston, NC; and MCAS Beaufort, SC.

Applicable Documents The following list of documents form a part of this SOW to the extent specified herein. In the event of a conflict between documents referenced herein and the contents of this SOW, the Government will provide intent clarification and direction. Nothing in this SOW supersedes applicable laws, regulations, and instructions unless a specific exemption has been obtained. The contractor is responsible for obtaining and maintaining access to all referenced documents and failure to do so does not excuse the contractor from compliance.

In the performance of DLM, the contractor shall comply with applicable Federal, State, and local laws as well as Navy, Marine Corp and FRC East regulations, instructions and standard operating procedures.

These applicable documents may be revised, or new requirements may be required during the performance of the contract. The contractor shall comply with the latest version and requirements.

Specific individual instructions, standard operating procedures or other engineering data is referenced and provided with each work order.

In the event of a contradiction between regulations, Occupational Safety & Health Administration (OSHA) requirements supersede all other safety requirements.

Department of Defense Specifications (and all revisions)

· DoD 5220.22-M, National Industrial Security Program Operating Manual (NISPOM)

· SECNAV M-5510.36, Department of the Navy, Information Security Program

· DoDI 5200.48, Controlled Unclassified Information (CUI)

· DoDD 5400.07, DoD Freedom of Information Act (FOIA) Program

· DoDI 5230.24, Distribution Statements on DoD Technical Information

· SECNAV M-5510.30, Department of the Navy, Personnel Security Program

· OPNAVINST 3440.17, Navy Installation Emergency Management Program

· DoDI 8582.01, Security of Non-DoD Information Systems

· DoD 5200.08-R, Physical Security Program

· DoD 5205.02-M, DoD Operations Security Program Manual

· DoDI 2000.26, Suspicious Activity Reporting

· DoDI 8500.01, Cybersecurity

· OPNAVINST 3710.7, Naval Air Training and Operating Procedures Standardization (NATOPS) General Flight and Operating Instructions

· OPNAVINST 5090.1, Environmental Readiness Program

· OPNAVINST 5100.23, Safety and Occupational Health Program

· DoD 5240.06, Counterintelligence Awareness and Reporting (CIAR)

Department of Defense Standards

· OSHA 29 CFR 1910, 1910.13, and 1910.146, Occupational Safety and Health Administration (OSHA) Standards

· BS OHSAS 18001:2007, International Labor Organization (ILO)-OSH

Other Government Documents

· COMNAVAIRFORINST 4790.2, Naval Aviation Maintenance Program (NAMP)

· COMFRCINST 4855.8, Industrial Operations Quality Manual

· NAVAIRINST 3710.1, Contractor’s Flight and Ground Operations

FRC East Instructions

· FRCEASTINST 10230.1, Industrial Ventilation Program

· FRCEASTINST 10290.1, Tool Control Program

· FRCEASTINST 10345.2, Aviation Fuel Contamination Prevention

· FRCEASTINST 10380.1, Electrical Arc Flash Program

· FRCEASTINST 11016.1, Plant Property Acquisition, Inventory Control and Disposal

· FRCEASTINST 11100.1, Environmentally Controlled Facilities

· FRCEASTINST 11160.1, Hazardous Material Warehouse Alarm Panel Communication Responsibilities

· FRCEASTINST 11200.1, Transportation Management, Licensing, Operation, and Utilization of Government Motor Vehicles

· FRCEASTINST 11200.2, Plant Property Preoperational Checklist

· FRCEASTINST 11300.2, Energy Conservation Program

· FRCEASTINST 11450.1, Weight Handling Equipment Management Program

· FRCEASTINST 12000.5, Proper Wearing Apparel for Persons Entering FRC East

· FRCEASTINST 12200.1, Solicitation and Fundraising Within the Fleet Readiness Center East

· FRCEASTINST 12600.1, Policy Concerning Breaks and Tobacco Use

· FRCEASTINST 12792.1, Drug-Free Workplace Program

· FRCEASTINST 13060.1, Weight And Balance Control

· FRCEASTINST 13100.2, Expedite Policy

· FRCEASTINST 13410.1, Processing of Concurrent Routed Aircraft Components

· FRCEASTINST 13440.1, Hydraulic Contamination Prevention and Control Program

· FRCEASTINST 13511.1, Egress and Explosive System Checkout Program

· FRCEASTINST 13600.1, Modification of Support Equipment

· FRCEASTINST 3057.1, Commander, FRC East Insider Threat Program

· FRCEASTINST 3140.3, Destructive Weather

· FRCEASTINST 3710.1, Fleet Readiness Center East Air Operation Procedures

· FRCEASTINST 3750.2, Aviation Safety Program

· FRCEASTINST 4030.1, Preservation, Packaging and Packing Program

· FRCEASTINST 4121.1, Maintenance Sampling of Local Process Tanks

· FRCEASTINST 4266.1, Critical Item Management Program

· FRCEASTINST 4355.1, Metrology and Calibration (METCAL) Program

· FRCEASTINST 4355.2, Inspections

· FRCEASTINST 4419.1, Control and Processing of Aviation Depot Level Repairable Assets

· FRCEASTINST 4419.2, Control and Processing of Field Level Repairable Assets During Planned Maintenance Interval Field Events

· FRCEASTINST 4500.2, Survey Procedures

· FRCEASTINST 4650.1, Travel Management Program

· FRCEASTINST 4730.3, Responsibilities for Department of Defense (DOD) Joint Oil Analysis Program (JOAP)

· FRCEASTINST 4730.5, Nondestructive Test/Inspection Program

· FRCEASTINST 4730.6, First Run Clean and Non-Destructive Inspection

· FRCEASTINST 4750.4, Support Equipment Planned Maintenance System Sling Management Procedures

· FRCEASTINST 4790.11, Foreign Object Damage (FOD) Prevention

· FRCEASTINST 4790.14, Corrosion Prevention and Control Program

· FRCEASTINST 4790.16, Lightning Protection and Grounding Systems Testing Program

· FRCEASTINST 4790.18, Management and Licensing of Aviation Support Equipment (SE)

· FRCEASTINST 4790.20, Transition of Workload Equipment or Processes Initiated by Production

· FRCEASTINST 4790.23, Cannibalization and Reclamation In Lieu Of Procurement of Fleet Equipment Components

· FRCEASTINST 4790.24, Tire and Wheel Maintenance Safety Program

· FRCEASTINST 4790.27, Consumable Parts Buy Versus Repair Process

· FRCEASTINST 4790.32, Management of Pre-Expended Bin

· FRCEASTINST 4790.33, Artisan Qualification for Vibration Analysis Program

· FRCEASTINST 4790.5, Depot Level Maintenance Development, Implementation, and Cost Review Process

· FRCEASTINST 4790.7, Management, Periodic Maintenance, and Control of Aviation Support Equipment

· FRCEASTINST 4790.9, Electrostatic Discharge Control/Prevention Program

· FRCEASTINST 4855.8, Industrial Operations Quality Manual

· FRCEASTINST 5000.1, Visitor/Contractor Site Specific Rules and Compliance

· FRCEASTINST 5090.1, Environmental Compliance Manual

· FRCEASTINST 5090.10, Hazardous Material Program Management

· FRCEASTINST 5090.11, Solid Waste Management

· FRCEASTINST 5090.9, Water Quality Program Management

· FRCEASTINST 5100.14, Confined Space Entry Program

· FRCEASTINST 5100.2, Occupational Safety and Health Manual

· FRCEASTINST 5100.4, Job Hazard Analysis

· FRCEASTINST 5100.7, Fall Protection Program Management Plan

· FRCEASTINST 5100.8, Voluntary Protection Program

· FRCEASTINST 5100.9, Respiratory Protection Program

· FRCEASTINST 5102.2, Unified Emergency Response Plan

· FRCEASTINST 5103.1, Toxic Substances Program

· FRCEASTINST 5103.4, Hazardous Energy Control Program

· FRCEASTINST 5104.1, Radiological Affairs Support Program (RASP) Manual

· FRCEASTINST 5200.6, FRC East Workload and Material Standards Required for the Aircraft and Engine Programs

· FRCEASTINST 5211.2, Privacy Act

· FRCEASTINST 5220.9, Management of Routers and Bill of Material

· FRCEASTINST 5420.8, Safety Accountability Board

· FRCEASTINST 5500.1, Security Manual

· FRCEASTINST 5560.1, Parking Policy

· FRCEASTINST 5605.5, Technical Data Control Manual

· FRCEASTINST 6550.1, Policy for Nursing Mothers

· FRCEASTINST 7410.1, Time and Attendance Clocking, Certification, and Correction

· FRCEASTINST 8020.1, Explosives Safety Self-Assessment Plan

· FRCEASTINST 8023.1, Ammunition and Explosive Handling Qualification and Certification Training Plan

· FRCEASTINST 9077.1, Explosives Safety Team

FRC East Standard Operating Procedures (SOP)

· FRCEASTSOP 3121.1, Aircraft Daily Production Elevation Procedures

· FRCEASTSOP 3121.2, Aircraft Task Tracking Procedures

· FRCEASTSOP 3121.3, Components Daily Production Evaluation

· FRCEASTSOP 4491.1, Material Ordering Procedures

· FRCEASTSOP 4419.2, Control and Processing of Field Level Repairable Assets During Planned Maintenance Interval Field Events (AVDLR)

· FRCEASTSOP 4419.3, Returning Fleet Equipment (F/E) and Special Program Units A0, A6, F0, F7, H2, & H4 Condition

· FRCEASTSOP 4451.1, Production Control WISK Scheduler Procedures

· FRCEASTSOP 4453.1, Production Control WISK Operators Procedures

· FRCEASTSOP 4460.2, Aircraft Parts Management and Disposition Tagging

· FRCEASTSOP 4460.5, Aircraft Parts Management and Disposition Tagging for H-1 Kinston Line

· FRCEASTSOP 4734.1, Fleet Readiness Center East Calibration Quality Manual

· FRCEASTSOP 4734.2, Requesting Metrology Engineering Assistance

· FRCEASTSOP 4734.3, The Quality Control Process for the FRCE Metrology and Calibration Laboratory

· FRCEASTSOP 4734.4, The Certification and Training of Personnel for the FRCE Metrology and Calibration Laboratory

· FRCEASTSOP 4734.5, Preparing Certificates and Reports of Calibration

· FRCEASTSOP 4734.6, The Control and Maintenance of Documentation for the FRCE Metrology and Calibration Laboratory

· FRCEASTSOP 4734.8, The Calibration and Repair Process for the FRCE Metrology and Calibration Laboratory

· FRCEASTSOP 4734.9, Order of Parts and Materials for the FRCE Metrology and Calibration Laboratory

· FRCEASTSOP 4734.11, Preventive Maintenance of CPB Test Equipment for the FRCE Metrology and Calibration Laboratory

· FRCEASTSOP 4734.12, Software Development, Verification and Use for the FRCE Metrology and Calibration Laboratory

· FRCEASTSOP 4734.13, Customer Feedback and Resolution of Complaints for the FRCE Metrology and Calibration Laboratory

· FRCEASTSOP 4734.14, Management Reviews for the FRCE Metrology and Calibration Laboratory

· FRCEASTSOP 4734.17, Protection and Storage of Data for the FRCE Metrology and Calibration Laboratory

· FRCEASTSOP 4734.18, Oxygen Instrumentation Calibration Room

· FRCEASTSOP 4734.19, Calibration and Repair of CPB Standards and Test Equipment for the FRCE Metrology and Calibration Laboratory

· FRCEASTSOP 4734.21, Reports and Certificates of Calibration Management for Laboratory Standards

· FRCEASTSOP 4734.22, Production Controller Responsibility for the FRCE Metrology and Calibration Laboratory

· FRCEASTSOP 4790.13, Researching Part Numbers to Tech Pub/Overhaul Manuals

· FRCEASTSOP 4790.16, Work In Process Inventory Storage & Kitting (WISK)

· FRCEASTSOP 4790.20, Procedures for Adding New Work Content (Labor Lines)

· FRCEASTSOP 4790.21, Procedures for Creating Routers/Bills of Material (BOM) and Certification of Work Orders

· FRCEASTSOP 4790.25, Variance Analysis (Operation Line Labor Standards vs Actuals)

· FRCEASTSOP 4790.31, Technical Directive/Technical Data Assignment, Processing and Tracking

· FRCEASTSOP 4790.34, FRC-East UH-1N Mission Essential Subsystem Matrix

· FRCEASTSOP 4790.36, Automated Route Process

· FRCEASTSOP 4790.37, Time Study

· FRCEASTSOP 4790.38, The Operational Description Standardization

· FRCEASTSOP 4790.39, Engineering Change Proposal and Additional Requirements

· FRCEASTSOP 4790.40, Aircraft Deck Development

· FRCEASTSOP 4813.1, NDMS-Route Builder Industrial Material Analyst Guide

· FRCEASTSOP 4850.1, Component Processing/Estimation and Evaluation Dispatch Operating Procedures

· FRCEASTSOP 4850.2, New Replacement Parts

· FRCEASTSOP 4850.3, Fleet Equipment Sales Application

· FRCEASTSOP 4850.4, Managing Enhanced Production System (EPS) Reports

· FRCEASTSOP 4850.5, Procedure for Inflight Blade Inspection (IBIS) Checklist

· FRCEASTSOP 4850.7, Mail Card Process / 219

· FRCEASTSOP 4853.1, Aircraft Project Phase Transfer Process

· FRCEASTSOP 4853.2, MRO Fixed and Rotary Wing Evaluation Branch Procedures

· FRCEASTSOP 4853.3, Evaluation Operating Procedures for Components Division

· FRCEASTSOP 4853.4, Evaluation Procedures for Transmissions, Gearboxes, Shafts, and Shipping Containers

· FRCEASTSOP 4855.11, Nonconforming Material Provided by Performance Based Logistics or Commercial Service Agreement

· FRCEASTSOP 4855.12, Quick Audit Surveillance

· FRCEASTSOP 4855.13, Quality Verification Request - Joint SOP

· FRCEASTSOP 4855.14, Artisan Verifier Auditing and Surveillance

· FRCEASTSOP 4855.15, Artisan Verifier Program

· FRCEASTSOP 4855.16, First Article, PQDR and EI Components

· FRCEASTSOP 5000.25, In/Out Whiteboard Procedures

· FRCEASTSOP 5090.56, TPA HAZMAT Processes

· FRCEASTSOP 5100.2, Safety Procedures for Engine Test Cell Personnel

· FRCEASTSOP 5100.4, SOH Inspection

· FRCEASTSOP 5100.8, Industrial Hygiene Correspondence

· FRCEASTSOP 5100.9, Industrial Equipment Calibration

· FRCEASTSOP 5100.10, Mishap reporting, Investigation, And Recordkeeping

· FRCEASTSOP 5100.12, Respiratory Protection Program Management

· FRCEASTSOP 5104.3, C-130 MDI and PMI Process for Handling Depleted Uranium

· FRCEASTSOP 5210.1, Retention of Workload Documentation Records

· FRCEASTSOP 7561.1, Contractor Check-In/Check-Out

· FRCEASTSOP 8020.2, Arms, Ammunition, and Explosives

· FRCEASTSOP 9430.1, Quality Assurance News Flash

· FRCEASTSOP 11016.1, Support Equipment Ancillary Kits

· FRCEASTSOP 12430.1, Employee Evaluation Record (New Employees Only)

· FRCEASTSOP 13020.1, Miscellaneous Aircraft Parts

· FRCEASTSOP 13023.3, Unscheduled Aircraft Maintenance Procedures

· FRCEASTSOP 13090.1, Technical Directive Compliance Procedures

· FRCEASTSOP 13090.2, Logs & Records Aircraft Induction/Completion Process

· FRCEASTSOP 13090.3, Component Record Processing

· FRCEASTSOP 13090.4, Engine Record Processing Procedure

· FRCEASTSOP 13090.5, FE & PBL Component/ALS Record Accountability Process

· FRCEASTSOP 13120.1, Application of Power During F-18 System Checks

· FRCEASTSOP 13120.2, Application of Power During V-22 System Checks

· FRCEASTSOP 13600.1, Test Cell/Stand Reject Data Form and Reject Tag

· FRCEASTSOP 13600.2, Valve Component Test Cell Data Recording Procedure

· FRCEASTSOP 13650.1, Unique Pseudo Part Number Assignment

· JOINTFRCEASTSOP 4110.1, Processing of Nonconforming (Scrap) Parts and Scrap Metal

· JOINTFRCEASTSOP 4419.1, Aircraft Repairable Procedures (7R, 1R and 3B)

· JOINTFRCEASTSOP 4431.1, Management of Parts Components and Assemblies Stored in WISK

· JOINTFRCEASTSOP 4460.1, Parts and Material Handling

· JOINTFRCEASTSOP 4710.1, Aircraft Work Stoppage Reporting Process

Requirements

General Requirements The contractor is responsible for providing all management, administrative, and technical resources necessary to successfully fulfil the requirements of this SOW and all Task Orders issued hereunder. The contractor is responsible for complying with all applicable Federal, State, and local laws as well as Navy, Marine Corp and FRC East regulations and instructions, regardless of whether they are explicitly listed in the SOW. The Contractor shall be responsible for providing resources for a workload surge requirement and the ability to support increased workloads for specific periods.

The contractor shall proactively identify and report any potential issues or risks that could impact performance to the COR within 24 hours of identification. The contractor shall maintain accurate and complete records of all work performed and provide those records to the government upon request within 24 hours.

Because the work is not defined by a final deliverable, the government will provide priorities and production schedules by use work assignments for the contractor to support the effort toward the contractor specified level of effort over the performance period.

Compatibility The Contractor shall maintain the capability to prepare documents and software packages compatible with the Government IT environment. The current operating environment required for this contract includes:

· Microsoft Windows 11

· Microsoft Office 365, including Project

· Adobe Acrobat XI (reader)

· Internet access The Contractor shall maintain the ability to interface with and transfer data to and from requiring office software applications and their upgraded versions. The Contractor shall ensure that all media are virus free when delivered. The Contractor shall be capable of Internet and LAN communications with the Acquisitions and Procurement Office. Contractor personnel shall be capable of maintaining real-time communications, both voice and data transfer capabilities, with the Acquisitions and Procurement Office during working hours whether at Contractor work site or on travel.

Work Location, Facilities, and Telework

0.1.1.1. Work Location - The contractor shall perform DLM support services DLM services at FRC East, MCAS Cherry Point, NC, including remote site(s) at MCAS New River, Jacksonville, NC, Global Trans-Park, Kinston, NC and MCAS Beaufort, SC, hereafter referred to as FRC East unless otherwise stated. Contractors performing on-site support will be provided access to workspaces, telephones, printers, facsimile machines, copy machines, shredders, computers, and network access including web servers and applicable databases or other applications necessary to carry out assigned tasks.

0.1.1.1.1. Government Site Requirements

· Government Automated Data Processing - The government will provide the contractor with computer access to the FRC East current system of record for time, attendance and payroll which shall be used for contractor employee daily time and attendance hours and work/labor reporting. The contractor will have all access to clock labor on the FRC East system of record prior to onboarding

· Utility Services - The government will provide general utility services for DLM services identified in this SOW to include electrical, water, sewage, and refuse collection.

· Recycling Service/Trash Disposal - The contractor shall participate in the FRCE recycling program IAW the latest version of DoD 4160.21-M and the “Resource Recovery Recycle Program (RRRP)” and shall recycle paper, plastic, cardboard and aluminum products by depositing in designated recycling receptacles.

· Restricted Area Access - FRC East restricted areas include but are not limited to the following:

Presidential/Gold Plate Program F-35 Integrated Program Team (IPT) F-35 Aircraft DLM Locations Restricted areas are typically identified as such and are cordoned off. The contractor shall contact the COR for any areas not listed herein.

0.1.1.2. Meeting Support. In support of the tasking outlined in this SOW, the Contractor shall have the capability to host and conduct meetings at the classification levels up to Top Secret with the capacity to support a minimum of XX persons and have contractor-furnished telephone and Video Teleconference (VTC) capability as well as sufficient equipment to conduct meetings with presentations including compatible software as required in section 3.1.1. This support shall be provided at (list the locations).

0.1.1.3. Telework - The Contractor and its employees are not eligible for telework or remote work due to the nature of the services requested in this SOW.

Contract Status Reporting The Contractor shall provide the following documentation:

Man-Hour And Invoice Support Report The report will list employee names and identification numbers, Labor Category, area/shop assigned, hours worked (regular hours and overtime hours), AWOL hours, dates of clocking (hours worked and AWOL) transactions, labor rate, based on daily documented clocked attendance, total expenditure of hours and dollars by labor category, total of expenditures of hours and dollars by CLIN. Changes in contractor employee staffing shall be communicated to the assigned shop supervisor then coordinated by the COR. Refer to CDRL A001 for submission requirements.

Staffing Requirements Reporting The Contractor shall notify the COR, within 7 days of request, if an increase in effort or cost is anticipated. The contractor cannot exceed the funds allotted without prior government authorization. The contractor is required to submit a staffing plan that outlines how it will recruit, onboard and allocate personnel to meet fluctuating demands within 7 days of any requests for staffing increases. The contractor shall notify the assigned shop supervisor and inform the COR, prior to action, of any dismissals, transfers and new hires with the employee’s name, identification number, job title, the name of the employing company, the contract number and title and area/shop assigned. Refer to CDRL A002 for submission requirements.

Burn Rate Report The Burn Rate Report will track against Base Contract total and Task Order CLIN values in dollars, level of effort hours, and burn rate (percentage). Refer to CDRL A001 for submission requirements.

Quality Vulnerability Report Material/Equipment Damaged/Lost Report will address any component/piece part lost, including lost tools IAW FRC East Tool Control Program (TCP) or damaged due to equipment malfunction or Contractor error/Discrepancy Work Order and will be reported to the COR, providing the DWO number and hours of rework time. Refer to CDRL A003 for submission requirements.

Voluntary Protection Program Report The Contractor shall report its Annual Total Case Injury Rates (TCIR)/ Days Away Restricted/Transferred (DART) data. The required data includes the contractor’s TCIR for recordable nonfatal injuries and illnesses and their DART rate for the past three calendar years. This information will be placed on file at FRC East for possible OSHA review under the VPP Program. Refer to CDRL A004 for submission requirements.

Contractor Operations Security (OPSEC) Plan The contractor shall develop, implement and maintain a facility level OPSEC Program to protect critical information to be used at the facility during the performance of this contract. A draft OPSEC Plan shall be submitted to FRC East Security Department with 90 days of contract award. A final OPSEC Plan is due 45 days from the date that the Draft OPSEC Plan is approved. Reference CDRL A005 for submission requirements.

OPSEC Vulnerabilities Security Report Security Report will address all security issues and concerns including but not limited to base access, Common Access Card (CAC), Standard Form DD1172 submission, Standard Form 86 security questionnaire, IT access, Information Awareness training, System Authorization Access Request (SAAR) input and Navy email address, other security issues, etc. Refer to CDRL A006 for submission requirements.

Quality Control Program/Quality Control Plan The contractor shall ensure quality service is maintained throughout the life of the contract and shall prepare and implement a government-approved contractor Quality Control Plan (QCP) for DLM. The plan shall describe the process for the resolution of deficiencies, the process for identifying potential improvements, and the process for the delivery of necessary documentation to the government.

The QCP shall reflect the contractor’s overall approach to quality and internal controls and procedures for meeting the requirements of the FRC East’s QA Program. The contractor will not be responsible for fixing government's actions and work for failures in the government quality management program.

The contractor shall ensure compliance with COMNAVAIRFORINST 4790.2 for DLM services and shall retain all QCP records for the life of the contract. The QCP data shall be made available to the government at any time.

The government will evaluate compliance with the contractor’s QCP IAW the government QA Program. The inspections and reviews shall be on an unscheduled basis and conducted without any delays to the schedule.

The contractor shall ensure that only trained, qualified and certified personnel perform the tasks identified in this SOW. The contractor shall develop and maintain a QCP for all personnel qualifications. The plan shall describe how all personnel qualifications and certifications will be obtained, how the currency of the personnel certifications and qualifications will be maintained.

It shall also address contractor performance in terms of cost control, workforce expertise, personnel retention and quality maintenance services performed in relation to all germane prescriptive documents identified with this SOW. The plan shall describe how the contractor plans to prevent damage to facilities, equipment, and material to include government shared property and government shared equipment. The plan shall describe which quality control records are to be kept, where they are to be kept and by whom and shall also provide a description of how the quality control records will be stored, retrieved and dispositioned. The contractor shall retain all quality control records for the life of the contract and make them available to the government at any time.

The plan shall describe confidentiality requirements and the methods to be used to implement them, as well as identify the nature and extent of the internal quality audits to be performed, how the results will be used in the corrective and preventative action system and to what extent the customer will be involved in internal audits. The government will evaluate compliance with the contractor’s QCP IAW the government Quality Assurance Program. The inspections and reviews shall be on an unscheduled bases and conducted without any delays to the schedule. The first submission of the contractor’s quality control plan shall be submitted 30 days after the contract award for government approval. Subsequent submissions shall be due as requested by the COR or due within 7 days after any change to the plan. Refer to CDRL A007 for submission requirements.

Ground Operating Procedures (GOP) The contractor shall comply with NAVAIRINST 3710.1 in the development and use of specific GOP for the efforts performed under the scope of this SOW. The contractor is responsible for writing, implementing and enforcing their procedures, and for identifying and correcting discrepancies in the GOP. At a minimum, the GOP shall meet the service guidance referenced by this SOW. When a publication provided by the government is subsequently revised, supplemented, replaced or rescinded, the contractor shall comply with all subsequent revisions, supplements and replacements. The contractor shall submit the contractor’s GOP to the Government Ground Flight Representative (GGFR) for approval prior to the commencement of contractor DLM services. Current GGFR point of contact information will be provided by the COR upon request. Subsequent submission shall be due as requested by the GGFR with 7 days after any change to the plan. Refer to CDRL A008 for submission requirements.

Safety Report The contractor shall submit a copy of all safety meeting minutes, safety training accomplished and employee accident reports for the month. Refer to CDRL A009 for submission requirements.

Training Materials The Contractor shall provide prepared training materials to the Government in support of training required under this SOW to the program Technical Point of Contact (TPOC). The Contractor shall provide digital copies of training materials. The Contractor shall also supply necessary materials such as lesson guides, course outlines (curricula), training aids (handouts, drawings, PowerPoint slides), and tests (written and practical). Refer to CDRL TBD for submission requirements.

Work Schedule (to include Compressed Work Schedule (CWS), Holidays, Premium time, and Installation Closure)

Generally, eighty percent (80%) of the contractor workforce should be assigned to work the first shift, and twenty percent (20%) to work the other shifts.

Contractors shall provide fixed start and stop times for their employees which provide for two (2) 15-minute breaks (start times varies by shop) and one (1) 30-minute (15-minute for second shift) lunch break (start time varies by shop).

Specific shop work schedules (normal, traditional or compressed) and start and stop times are determined by FRC East management and varies by shop. Contractor employees are expected to work the same schedule as the government employees for their assigned shop.

Normal Work Schedule (M-Th, 10hrs/day) The Contractor shall provide the required services and staffing coverage during normal working hours. Normal working hours for first shift are usually 10.5 hours (including a 30-minute lunch break), from 0500-1530 each Monday through Thursday, unless installation closure or federal holidays occur. Normal working hours for second shift are usually 10.25 hours (including a 15-minute lunch break), from 1530-0145 each Monday through Thursday, unless installation closure or federal holidays occur.

Traditional Work Schedule (M-F, 8 hrs/day) The Contractor shall provide the required services and staffing coverage during normal working hours. Normal working hours for first shift are usually 8.5 hours (including a 30-minute lunch break), from 0700-1530 each Monday through Friday, unless installation closure or federal holidays occur. Normal working hours for second shift are usually 8.25 hours (including a 15-minute lunch break), from 1530-2345 each Monday through Friday, unless installation closure or federal holidays occur.

Compressed Work Schedule (M-F/M-Th, 9 hrs/day) CWS is an alternative work schedule to the traditional five 8.5 hour workdays (which includes a 30-minute lunch) worked per week. Under a CWS schedule, an employee completes one of the following schedules within a two-week period of time:

Eight weekdays are worked at 9.5 hours each (which includes a 30-minute lunch), one weekday is alternately worked as 8.5 hours (which includes a 30-minute lunch) and one weekday is not worked by the employee. The result is 80 hours worked every two weeks, with 44 work hours one week and 36 work hours the other.

Normal working hours for first shift (including a 30-minute lunch break), are 0600 to 1530 eight weekdays and 0600 to 1430 one weekday. Normal work hours for second shift (including a 15-minute lunch break), are 1530 to 0045 eight weekdays and 1530 to 2345 one weekday.

Holidays The Government observes the Federal holidays identified on the Office of Personnel Management (OPM) website: https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview

The Contractor is permitted to observe the above Federal Holidays in accordance with its corporate policy.

Installation Closure When Federal facilities are closed by the Government, or when Federal employees are officially excused from work due to a holiday or a special event, severe weather, a security threat, or any other Government facility related problem that prevents Federal personnel from working at the Government facility, contractor personnel assigned to work at that facility in support of such Federal employees shall follow their parent company’s policies.

While generally contractor personnel may not perform work on-site at a Government facility without oversight from Federal personnel, in very limited circumstances, work being performed by contractor personnel may be deemed mission essential and performance of such mission essential work may be authorized to continue at the Government facility despite the facility being otherwise closed for normal operations. The circumstances permitting work being performed by contractor personnel to be deemed mission essential are extremely limited and generally only apply to performance of efforts related to public health, safety, or matters related to national security. The cognizant Contracting Officer must concur with any determination that work being performed by contractor personnel is mission essential.

Premium Time Premium time is authorized under this contract.

0.1.1.3.1.1. Premium Time Requirements

The contractor’s response to all work requests shall be continual, excluding lunch and scheduled breaks. The contractor shall provide DLM support after regular working hours, evenings, and weekends, based on the specific needs of the government. Premium time, when required, will be requested by the government to the assigned shop Contractor Work Leader and/or Contractor Site Supervisor and monitored by the COR. Costs associated with premium time are allowable only to the extent they were authorized prior to performance and will be reimbursed in accordance with the terms of this contract. Premium time will be determined by mandatory completion dates or when workload exceeds present manpower staffing levels.

0.1.1.3.1.2. Premium Time Assignment

The government will submit the requested premium time requirements to the assigned shop Contractor Work Leader and/or Site Supervisor. The Contractor shall, to the extent possible, provide Contractor employees to meet requested premium time requirements with communication to the applicable assigned shop supervisor. The Contractor shall immediately inform the COR when they are unable to perform required premium time. In these circumstances, the COR will intervene and update premium time requirements accordingly.

0.1.1.3.1.3. Premium Time Hours On Regular Day Off

When premium time is required on scheduled Regular Day Off (RDO) days (see CWS schedule above); hours worked shall be the same as the regular schedule operational hours, break times, and lunch time consistent with the employee’s regularly assigned shop schedule.

Saturday, Sunday or Holiday: shift consistent with the employee’s regularly assigned shop schedule.

Other Direct Costs Travel Travel may include general and administrative expenses but shall not include profit or fee. Temporary travel to other locations in support of program tasking is required. If required, temporary travel locations include traveling to and from the FRC East locations and various Fleet locations.

Upon written request from the COR, the contractor may be required to travel during the performance of this contract. Such travel may include In Service Repairs (ISR) performed on equipment, systems, or assets that are currently in use or operational by the Fleet. The contractor may be required to travel to any CONUS location; including off-site support to any FRC East or Fleet location. The Contractor shall follow CTXT.232-9509 when processing travel requests.

Material Incidental material will not be required in the performance of this Contract. The government will make available all tooling, consumables, parts, and material for performance of this Contract. Personal Protective Equipment will also be provided by the government in accordance with paragraph 3.1.10.

Subcontractors Provisions stated herein shall be clearly and effectively communicated to all subcontractors providing support under this contract. All provisions of this SOW shall flow down to subcontractors providing support under this contract.

Management of Contractor Personnel The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances will the Government assign tasks to, or prepare work schedules for, individual Contractor employees. The Contractor shall manage its employees and guard against any actions that are of the nature of personal services or give the perception of personal services.

Contractor Administrative Control and Supervision Contractor employees shall be under the administrative control and supervision of the designated Contractor Site Supervisor and their designated relief, and shall perform the requirements of this SOW. Additionally, the Contractor shall select, supervise, and exercise control and direction over their subcontractors under this SOW. The Contractor shall not supervise, direct, or control the activities of government personnel or the employees of any other Contractor (other than their subcontractors). The government will not exercise any supervision or control over the Contractor employees in their performance of contractual services under this contract, and the Contractor is accountable to the government for the actions of Contractor personnel. The Contractor shall notify the assigned shop supervisor and inform the COR of actions resulting in the dismissal, transfer and hiring of personnel. Such notifications should be made to the COR with as much advance notice as practicable (in general, provide 14 days’ advance notice).

Supervisory Authority The contractor is responsible for delegating supervisory authority to its workforce members to manage the work and internal QA responsibilities; therefore, the contractor shall provide designated Site Supervisor(s). The Site Supervisor shall assume administrative duties and responsibilities, to include but not limited to investigations and reports arising from any quality discrepancy notices issued against contractor employees, verification of time sheets, introduction and initial indoctrination to new employees. The Site Supervisors are required to notify the Government Site Lead when they will be absent from their site of responsibility, unless there are unforeseen circumstances.

Leave Management The Contractor shall provide a relief Site Supervisor in all cases of absence (both scheduled and unscheduled).

0.1.1.3.2. Scheduled Leave

The government shop supervisor has a need to know when contractor personnel will be taking leave. The Contractor Site Supervisor shall therefore inform the government shop supervisor when contractor employees schedule leave. When possible, advance notice should be provided at least 3 days prior to upcoming requested leave date. In the event scheduled leave might impact production schedule, the Contractor shall provide a mitigation plan (e.g. reassigning employees temporarily) to the government shop supervisor at least 3 days prior to the requested leave date.

As a professional courtesy, the Contractor Site Supervisor should coordinate with assigned government shop supervisor projected vacation leave schedules for their employees by April 30th each year.

0.1.1.3.3. Unscheduled Leave

In the event of an unscheduled absence, the Contractor Site Supervisor shall notify their employee’s assigned government shop supervisor as soon as possible (typically within three (3) hours after the start of their assigned work hours or shift). The Contractor shall report all incidents where their employees are Absent Without Leave (AWOL) within 3 days to the respective government shop supervisor.

Standards Of Conduct The Government reserves the right to deny FRC East facility access to any individual whose presence is determined to be detrimental to the FRC East mission. This includes, but is not limited to, former Contractor or Government employees who were previously terminated for performance or disciplinary reasons. The Contractor shall verify the access eligibility of all prospective hires prior to assignment at FRC East facilities.

The Government further reserves the right to direct the removal of any Contractor employee from the job site for misconduct, or if the employee's actions endanger personnel, property, or mission execution. In the event of a removal or access revocation, the Contracting Officer (KO) or Contracting Officer’s Representative (COR) will advise the Contractor of the rationale. The removal of personnel shall not relieve the Contractor of the obligation to maintain performance and deliver all services required under the applicable Task Order (TO). The Contractor shall ensure a professional and respectful workplace environment at all times.

Standards Of Ability The Contractor shall provide a fully trained and qualified workforce capable of performing all services required under this contract. If the Government determines that a Contractor employee is unable to execute assigned tasks in accordance with their required skill level, the Contracting Officer's Representative (COR) or designated Government supervisor will formally notify the Contractor via Corrective Action Request (CAR).

In response to the CAR, the Contractor shall submit a written Corrective Action Plan (CAP) to the Government outlining the steps to correct the performance deficiency. Should the CAP prove ineffective and the unacceptable performance persist, the Government may treat the deficiency as a failure to perform in accordance with the Default clause of the contract.

Work Attire The Contractor shall ensure their employees dress in a manner appropriate for their work. To such end, the Contractor shall make available their company Dress Code to the COR upon request. When required, the government will provide coveralls. The Contractor shall ensure their employees identify themselves in accordance with CTXT.211-9510 of this contract.

Personnel Incident Notification In the event a Contractor employee witnesses any personnel engaging in misconduct, behavior detrimental to the FRC East mission, or actions that endanger personnel or property, the following reporting protocol shall be followed:

Immediate Notification: The Contractor shall immediately notify their Contractor Site Supervisor, the assigned Government Shop Supervisor, and FRC East Security. This initial notification may be made via telephone or email and shall include all available details (e.g., date, time, location, names of individuals involved, and a description of the event).

COR Notification: Within three (3) days following the Immediate Notification, the Contractor shall notify the Contracting Officer’s Representative (COR) with a timeline when a formal incident memo will be provided.

Formal Incident Memo: Within the timeline provided in the COR Notification, the Contractor shall submit a formal Incident Memo to the COR. This memo shall include:

· Full name and job title of the witness(es).

· Name of the employing company and contract number.

· A detailed description of the event, including the perceived severity.

· Identification of any known indirect or root causes.

Interactions With Other Support Contractors The FRC East mission relies on the cooperation of both government and contractor entities. Contractor personnel shall be required to work, coordinate, or interface with government personnel and other contractor personnel in the performance of duties. The Contractor shall not interfere with the work of other contractors or government personnel.

Production Prioritization & Workload Tasking Overall production priorities will be determined by the Government. To ensure proper Contractor oversight, FRC East shop supervisors will provide all workload requirements, work orders, and technical documents directly to the Contractor Site Supervisor and/or Contractor Work Leader.

The Government will communicate these priorities using formal work order documents (detailing necessary procedures, quality verification points, and required logs) or via standard task management and communication tools (including WMS, UCB, MAXIMO, MS Teams, Email, and BOEm MRPII). Contractor Site Supervisors and/or Contractor Work Leaders shall attend work planning meetings to maintain situational awareness of Government production schedules. The Contractor shall maintain absolute control, supervision, and direction over its workforce's daily execution of these requirements.

The Contractor shall set project/daily priorities to synchronize with FRC East’s mission to increase the Fleet’s Mission Capable Aircraft Readiness (MCAR) and Engine Readiness Goal (ERG) and reduce the Fleet’s component Mission Impaired Capability Awaiting Parts (MICAP) and Issue Priority Group 1 (IPG1) backorders. The Contractor shall be flexible and responsive to changes in priorities.

Recording Requirements FRC East utilizes the Time & Attendance Program (TAP) web-based application, a tool within the NAVAIR Depot Maintenance System (NDMS) to capture labor hours performed on specific work orders related to specific maintenance events. The Contractor shall populate hours worked into TAP. This information is used to record work performed and project pricing for future PMI and other maintenance events. TAP is not a replacement for the Contractor’s official payroll system.

Contractor employees shall record labor duration spent on each work assignment by applicable work order number or network activity in TAP. This shall include scheduled and unscheduled leave, including Absent Without Leave (AWOL). Contractor Site Supervisor shall verify duration of tasks by each employee and make corrections as required. The Contractor Site Supervisor is responsible for ensuring premium time is recorded separately in TAP. Errors must be corrected prior to the bi-weekly closeout period.

After the bi-weekly closeout, The COR will pull reports from TAP for comparison against the Contractor’s cost voucher. The Contractor Program Manager shall assist the COR with reconciling any discrepancies between the data reported in TAP against the Contractor’s system of record.

0.1.2. Performance Transition

0.1.2.1. Transition Out - The Contractor’s overall transition-out strategy shall be built around maintaining the mission of DLM services with minimal impact, not only in terms of timeliness of performance but also to ensure that critical data and knowledge transfer occurs. Prior to the termination or expiration of the contract, the Contractor shall ensure an orderly transition of performance and associated responsibilities, while minimizing impact to the operation. The Contractor shall deliver a Transition Out Plan, to include the minimum elements listed below in accordance with CDRL Data Item A00X.

Work Turnover - The Contractor shall provide a plan of action to effectively transfer tasked work that is in process at the expiration or termination of the contract to the successor company. Establish and maintain effective communication with the incoming Contractor or Government personnel for the period of transition via weekly status meetings.

Quality Assurance - The Contractor shall provide a plan of action to ensure continuation of quality review processes during the transition period to the successor company.

Risk Mitigation Strategies - The Contractor shall provide a plan of action to mitigate contract performance risks (quality and schedule) encountered during the transition period.

Data/Information Transfer - The Contractor shall provide a plan of action for the efficient inventory and transfer of program data to the successor company.

0.1.3. Government Furnished Property (GFP)/Government Furnished Information (GFI) The Government reserves the right to furnish Government Property and Information on an as needed basis at the TO level. The Contractor will be accountable for and required to manage and track GFP in accordance with applicable Government property clauses and reporting requirements.

If a TO is issued to support the Government with performance solely on-site, the Government will provide access to a Government-issued computer, desk, phone, fax machine, copier, scanner, and associated materials. This property is considered “incidental” property per FAR Part 45 and shall not be tracked as accountable to the contract.

Government Assets that are removed from the Government location are considered GFP and will be listed as accountable to the applicable TO and shall be managed by the Contractor in accordance with FAR Clause 52.245-1 and will be listed as “Scheduled Government-Furnished Property (SGFP)” as attached to the contract or applicable task order.

The Contractor shall not utilize any GFP and GFI for purposes other than those authorized for the performance of this contract. All GFP and GFI is the property of the U.S. Government and is not to be transferred by any individual or agency, public or private, without the express written approval of the Contracting Officer, except as required for the specific performance of the TOs. The Contractor shall maintain formal records of GFP. The Contractor shall exercise reasonable safeguards and care for the GFP. The Contractor shall comply with the following regulations: FAR 52.245-1, DFARS 252.245-7003, and DFARS 252.245-7005. Disposition of GFP/GFI shall be made at contract completion.

0.1.3.1. Government Property - For the performance of the requirements, the government…