DRAFT CCLD PERFORMANCE WORK STATEMENT 5Dec24.docx

PERFORMANCE WORK STATEMENT

FOR

UNITED STATES AIR FORCE ACADEMY (USAFA)

CENTER FOR CHARACTER & LEADERSHIP DEVELOPMENT SUPPORT SERVICE

UNITED STATES AIR FORCE ACADEMY

2300 Cadet Drive, Suite 300 United States Air Force Academy, CO 80840-2315 (14 November 2024)

IAW AFI63-138_USAFASUP 28 OCTOBER 2020 3, 2.10.1.1. PM/FSM approves the PWS by signing and certifying the contents as written meet the needs of the requiring activity. This PWS has been reviewed by the responsible Program Manager/Functional Service Manager and has been determined to meet the needs of this requirements:

Director, CCLD

TABLE OF CONTENTS

SECTION I – GENERAL INFORMATION

1.1 Overview

1.2 Oversight

1.3 Background

1.4 Scope of Work

1.5 Magnitude of Effort

1.6 Resources

1.7 Hiring of U.S. Government Employees

1.8 Work Environment

1.9 Diverse Weather Conditions

1.10 Work Areas

1.11 Custodial Services

1.12 Telephone Services

1.13 Information Resources

1.14 Network Access

1.15 Software and Hardware

1.16 Government Provided Site Licensed Software

1.17 Controlled Unclassified Information

1.18 Incident/Mishap Reporting

1.19 Undefined/Unknown Tasks

SECTION II – DESCRIPTION OF SERVICES

2.1 Assessment Analysis

2.2 Institutional Event Support

2.3 Experiential-Based Learning Facilitator

2.4 Strategic Communications Support

2.5 Program Facilitator

SECTION III – MINIMUM QUALIFICATIONS

3.1 Assessment Analysis

3.2 Institutional Event Support

3.3 Experiential-Based Learning Facilitator

3.4 Strategic Communications Support

3.5 Program Facilitator

SECTION IV – CONTRACT INFORMATION

4.1 Contract Management

4.2 Professional Public Image

4.3 Identification

4.4 Security Requirements

4.5 Badge Requirements

4.6 Inherently Governmental Functions

4.7 Core Hours of Observation

4.8 Training and Travel

4.9 Vehicle Requirements and Driving on all Air Force Installations

4.10 Performance of Service During Crisis Declared by the National Command Authority

4.11 Data Rights

SECTION V – DELIVERABLES

5.1 Assessment Analysis

5.2 Institutional Event Support

5.3 Experiential-Based Learning Facilitator

5.4 Strategic Communications Support

5.5 Program Facilitator

SECTION VI – PROPERTY, EQUIPMENT, AND SUPPORT

6.1 Property and Equipment

6.2 Issuance

6.3 Compliance

SECTION VII- SERVICE SUMMARY

SECTION VIII – QUALITY CONTROL PROGRAM

7.1 Quality Control Plan

SECTION 1

GENERAL INFORMATION

1.1 Overview. This is a non-personal services contract to provide support to the Center for Character and Leadership Development (CCLD). The Government shall not exercise any supervision or control over the prime contractor performing the services herein. Contract personnel shall be accountable solely to the prime contractor who, in turn is responsible to the Government.

1.2 Oversight. If the contract exceeds $250K, a Contracting Officer Representative (COR) is mandatory. The Government will evaluate the Contractor’s performance under this contract. The COR will be appointed by the Contracting Officer (CO) with the authority to monitor contract performance and to inspect and accept services.

1.3 Background. The CCLD requires contractor support in Assessment Analysis, Institutional Events Support, Experiential Based Learning Facilitation, Professional Development Facilitation, and Strategic Communications Support to fulfill the mission of the CCLD to develop leaders of character.

1.4 Scope of Work. The contractor shall provide qualified employees to perform to the standards provided in this Performance Work Statement (PWS). Contract personnel will engage with CCLD customers (cadets, permanent party, Department of Defense, and other approved personnel) and must embody the Air Force and Space Force core values and virtues aligned with the development of leaders of character: living honorably, lifting others, and elevating performance.

1.5 Magnitude of Effort. The base period of performance is 12 months from task order award, with four one-year option periods.

1.6 Resources. The prime contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, other items, and non-personal services necessary to perform CCLD support as defined in this PWS except for those items specified within Section VI Property, Equipment, and Support.

1.7 Hiring of U.S. Government Employees. The prime contractor shall not employ any person who is an employee of the US Government if employing that person would create a conflict of interest, or the appearance of a conflict of interest. The contractor shall comply with the Joint Ethics Regulation (JER) in regard to the employment of current and/or former Government employees. Additionally, the contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives proper approval. Nor shall the Prime contractor employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies in AFI 64-106 Air Force Industrial Labor Relations Activities paragraph 3. Furthermore, the prime contractor is prohibited from employing off-duty Government COR(s) who manage any contracts or subcontracts awarded to the prime contractor. The abrupt absence of any contract personnel does not at any time constitute an excuse for nonperformance under this contract.

1.8 Work Environment. Contract personnel are required to participate in all base exercises or actual ongoing base security events.

1.9 Diverse Weather Conditions. Contract Personnel shall coordinate with the Contracting Officer concerning performance of PWS requirements during adverse weather conditions. Delayed reporting or early release (for Government employees) does not relieve contract personnel of PWS performance.

1.10 Work Areas. The contract personnel shall ensure that all work areas assigned to them under the PWS are neat, clean, and well maintained at all times. Immediately report any facility and safety discrepancies to the Government.

1.11 Custodial Services. The Government will provide custodial services for occupied Government-provided facilities at the same level provided to Government employees. Contract personnel shall follow guidelines established by the base, USAFA, regarding proper disposal of refuse and recycling programs.

1.12 Telephone Services. The Government will provide all maintenance service on Government-provided phone lines. Government provided telephone service shall be used for official calls necessary in the performance of the PWS. The COR may grant contract personnel access to Government long distance service. Otherwise, the contract personnel shall provide his or her own non-Government telephone service for personal or unofficial business.

1.13 Information Resources. The Government will provide access to Government staff and pertinent information in support of this PWS. The Government will provide contract personnel copies of, or access to, all required directives, publications and documents (i.e., emergency procedures, regulation compliance, etc.). All documentation provided to the contract personnel shall remain the property of the Government and shall be returned upon completion of this contract.

1.14 Network Access. The Government will provide “Official Use Only” network Internet/intranet access through the Government network for approved systems and workstations required for accomplishment of work in support of this PWS. Network access for contract personnel requires a common access card (CAC) provided by the Government.

1.14.1 Background Investigation. In accordance with DoDI 5200.46, “DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC)”, all contract personnel who require access to any DoD/USAFA Information Systems will undergo a Tier 1 (T1) background investigation. Contract personnel who require enhanced privileges (IT-II), will undergo an Information Technology Tier 3 (IT-T3) background investigation before system access is granted in order to meet the intent of DoDI, 8500.2 “Information Assurance (IA) Implementation.”

1.15 Software and Hardware. The prime contractor shall obtain approval from the Designated Approval Authority (DAA) prior to purchasing software and computer hardware for use on the USAFA network. The prime contractor shall maintain all licenses for contractor software connected to the USAFA network IAW AFI 33-114, Software Management, Section B, paragraph 8.2. When software use is no longer required, the prime contractor shall remove the software from both Government and contractor computer systems connected to the USAFA network.

1.16 Government Provided Site Licensed Software. The prime contractor shall install and upgrade software that the Government has acquired site licenses for. The Government will keep current and pay any annual licensing fees for site-licensed software. When Government provided software is no longer maintained under site license use, the prime contractor shall remove the Government provided software from all computer systems under its control.

1.17 Controlled Unclassified Information (CUI). If contract personnel determine that unauthorized personnel have accessed CUI, the Contract Manager shall immediately notify the COR and contracting Officer (CO) and fully cooperate with any investigation. Contract personnel shall comply with DoD Manual 5400.07 Freedom of Information Act (FOIA) Program, 4.1., and DODI 5200.48 Controlled Unclassified Information. Annual CUI and Records Management training is required for all contractor personnel working on base.

1.18 Incident/Mishap Reporting. In the event of a safety incident/mishap, contract personnel shall take reasonable and prudent action to establish control of the scene, prevent further damage to persons or property and preserve evidence until released by the investigative authority. Immediately report the incident to the COR and the USAFA Safety Office. If the Government elects to conduct an investigation, the contract personnel shall cooperate fully and assist Government personnel until completed.

1.19 Undefined/Unknown Tasks. The purpose of this PWS is to provide a common contractual vehicle for mission critical tasks within the scope of this PWS, Support Areas, 3.1. While the current PWS represents the current known work that USAFA anticipates within this contract, it is likely that USAFA will require additional tasks within scope of this PWS, Support Areas 3.1. Further, it is possible that the current known tasks may require minor modification. These additional tasks or changes will be added via a modification to this PWS, and captured in Defined Tasks, 3.3 and its respective modified or added appendix. These modifications may be necessary in a short period of time with little notice. As a result, the Contractor will be prepared to respond with a proposal to a given modification within 10 business days of the request for modification.

SECTION II

DESCRIPTION OF SERVICES

2.1 Assessment Analysis. The contract personnel shall provide program assessment support for the CCLD through the Research and Scholarship Division Chief.

a. Assist with designing and executing internal CCLD assessment and research-related survey tools for up to ten internal programs such as the National Character and Leadership Symposium (NCLS), Development Opportunities (DOs), Ropes course, experiential learning programs, and up to five other CCLD programs, as required.

b. Analyze and provide narrative and qualitative after-action assessment reports on CCLD internal programs and provide qualitative feedback to program directors and curriculum developers, to include recommendations for program/curriculum improvements.

c. Consult with CCLD leadership and character and leadership-related Outcome Teams; advise on institutional-level assessment tools to measure the Academy’s effectiveness in developing “leaders of character.”

d. Assist the Research and Scholarship Division Chief in assessing program milestones as delineated by the CCLD Division Chiefs.

e. Monitor weekly and monthly project status information.

f. Attend periodic staff and management meetings.

2.2 Institutional Events Support. The contractor will provide institutional planning & execution support to the CCLD through the Integration Division Chief. The Event Technology Project Manager owns and delivers end-to-end registration platform implementations, coordinates with both internal and external stakeholders, builds plans, manages timelines, and tasks to meet event goals. Communicates key achievements, next steps, identifies and communicates issues and risks, document progress, and deliverables. The prime contractor will provide no less than one full time and one seasonal (1 December – 31 March) contract personnel for NCLS Support needs.

a. Plan, manage, and execute projects that support CCLD institutional events, such as the National Character and Leadership Symposium (NCLS), and Profession of Arms Lecture Series Schule Award Ceremony, not to exceed eight events during the period of performance. Lead the NCLS Registration Team of Cadets, provide mentorship and training, apply Project Management methodologies to ensure project deliverables are met within the scope and budget allocated to the projects assigned.

b. Lead the development and operations of event participant registration platforms based on government procured and provided registration software. Required to learn, customize, and operate system to meet the government security and privacy policies and event requirements.

c. Execute and support event registration activities, including the processing and welcoming of participants and guests prior to the event.

d. Establish and test all participant registration paths (includes, but not limited to, platforms, e-mail, or manual registrations) and obtain approval no later than one month prior to event registration launch.

e. Ensure event registration system provides clear information and guidance for participants.

f. Monitor participant registration, speaker session selections, and venue capacity levels and submit recommendations for adjustments for approval.

g. Review participant data to ensure participation criteria has been met prior to confirming registration.

h. Provide oversight of the automated event reporting system and customize reports for specific event teams.

i. Cross-collaborate with internal and external stakeholders in reviewing, updating, and coordinating official invitation list for approval.

j. Upload approved invitation list to the event registration system for automated dissemination via event management automated mailing campaigns.

k. Manage name badges, welcome folders, itineraries, and disseminate to designated representatives.

l. Submit a registration platform development, administration and sustainment project plan, with milestones, no later than 210 days prior to the event. This plan will be used to monitor institutional event support progress for the year. At a minimum it should include schedule for development/customization of registration platform, schedule for full operational capability (reference 1.28.1.4), data and metric capabilities and limitations for data requests, after action reports deliverable timeline, etc.

m. As the event registration project lead, assist the program director by updating execution checklists to reflect current processes no later than 120 days prior to event.

n. Develop and prepare After Action Reports (AAR) in accordance with USAFA event guidance, (USAFA Plan 10-46) no later than 14 calendar days post-event (guidance will be provided by USAFA/HHQ).

o. Collect event invoices from project teams and participants, review for accuracy, submit for approval by the Government representative, and track progress of payments.

p. Ensure continuity items consist of, at minimum, a standardized Team Plan, Team Checklist, and AAR. Store continuity items and data on SharePoint site bi-weekly.

q. Assist event execution teams in meeting required milestones.

r. Prepare briefs and present team progress/status at planning meetings.

s. Recommend supporting agencies, cadet staff, and outstanding performers for superior performance, as required.

t. Cross-collaborate with multiple departments, but not limited to Public Affairs (CM), Cadet Wing (CW), Plans and Program (A5/8), 10 Contracting Squadron (10 CONS), Communications (A6) to ensure product deliverables are met, support overall event performance, and identify risks and opportunities.

u. Identify technology requirements, conduct market research to support government officials during their decision-making process regarding product capabilities, functionality, and cost estimates (e.g., cost per registrant).

v. Assist government officials in proposal of budgets and forecast, compile summaries of total event costs and maintain historical data.

w. Apply Project Management tools and techniques to implement solutions and API integrations for registration system, event application, and virtual event platform for seamless experience from participant registration, check-in and live event.

x. Build, manage and support event websites, event platforms, tools and capabilities as needed for virtual, hybrid, and in-person events.

y. Remain up-to-date with event industry trends and support the government officials with best practice identification and implementation.

z. Support Government leads to ensure the overall NCLS production flow is seamless, smooth, and effective, noting that 40-60 sessions are supported, with as many as five occurring simultaneously.

aa. Interface with contract production personnel to ensure appropriate development, setup, execution, and teardown.

bb. Support Government speaker interfaces to ensure appropriate media and logistical preparations are in place to support the presentations.

cc. Interface with media providers to help ensure content is appropriately reviewed and delivered on time.

dd. Interface with cadet session leaders to ensure speaking messages are appropriate, practiced, and ready for flawless execution.

ee. Coordinate with all team facilitators to review program execution and identify opportunities for improvement.

2.3 Experiential-Based Learning Facilitator. The prime contractor will provide no less than two full time and one seasonal (1 May – 31 August) contract personnel for Experiential-Based Learning (EBL) Programs through the CCLD Instructor of Adventure/EBL due to physical and spatial safety requirements. The two full-time employees’ primary responsibility is EBL and their secondary responsibility is institutional event support. From October to February, the secondary responsibility of institutional event support may include more tasks.

a. Demonstrate Senior-level knowledge in EBL concepts.

b. Assist in the development, review, and production of program documentation and curriculum to include instructor handbooks, lesson plans, assessments, and Outdoor Leadership Complex (OLC) Operating Instruction or procedures

c. Serve as the liaison for groups prior to program day - coordinate scheduling, logistics, administrative recording duties (i.e. calendar inputs, POC correspondence, program tracking inputs, etc.)

d. Collaborate with Mission Element (ME) representatives and observe ME practices to integrate EBL methods to support mission objectives, as assigned

e. Attend periodic staff and management meetings

f. Perform pre-event practices, walkthroughs, and logistical rehearsals to ensure successful EBL program(s) execution.

g. Follow Operating Instructions and site-specific training to include alignment of language and actions to AF and USAFA core values and other CCLD priorities within scope of practice.

h. Instruct EBL lessons/curriculum to CCLD customers at the OLC and other designated locations (i.e., classrooms, gyms, conference rooms, other outdoor spaces), to include hands-on execution of program requirements, instruction of skills, guiding experiences, and emergency response for all program type.

i. Design and deliver training of and oversight for additional facilitators supporting the OLC and EBL programs, as assigned.

j. Assist event execution teams in meeting required milestones.

k. Perform routine OLC course safety and maintenance inspections.

l. Perform minor repairs and submit/oversee work orders for more complicated repairs, ensuring industry standards (ACCT) are met.

m. Plan, manage, and execute projects that support CCLD institutional events, such as the National Character and Leadership Symposium (NCLS), and Profession of Arms Lecture Series, not to exceed eight events during the period of performance.

2.4 Strategic Communications Support. The contract personnel will provide strategic communications support to the CCLD through the Integration Division Chief.

a. Provide public relations support for the CCLD. Coordinate closely with and channel all media inquiries through the USAFA Public Affairs (PA) and Communications (CM) offices. Provide briefings and updates pertinent to CCLD, as needed.

b. Draft, edit, and submit CCLD communications and publications, coordinate with CCLD senior leaders, and deliver CCLD publications and media to include newspaper and journal entries to USAFA/PA and USAFA/CM as well as other internal organizations. Provide prepared CCLD content to USAFA/CM and/or USAFA/PA for distribution to external media. Post USAFA/PA-approved content to Scholastica.

c. Coordinate requests for public release clearances with both the USAFA Research Office (DFQ) and USAFA/PA.

d. Ensure CCLD’s outward facing story, vision, and history are current and accurate in electronic and printed materials.

e. Coordinate changes to CCLD’s external web presence with USAFA/CM, on behalf of CCLD, in accordance with Director, Deputy Director, or Division Chief inputs.

f. Provide scheduled event information to USAFA/PA and/or USAFA/CM to allow event coverage for internal or external outreach.

g. Develop, review, edit, and coordinate CCLD content for internal and external audiences (marketing material, videos, brochures, podcasts, scripts for events, programs) that support CCLD initiatives such as the National Character and Leadership Symposium (NCLS). Products will be consistent and in compliance with USAFA brand guidelines.

h. Support CCLD internal and external messaging, to include development and or editing of CCLD products (e.g. CCLD content for USAFA/PA review and release, subject matter brochures, scripts for CCLD-focused videos, etc.).

i. Coordinate and submit requests to USAFA/CM for data regarding social media impacts (i.e., assessment reports.

j. Develop a strategic communications plan for CCLD and, if or as required, for Divisions, projects, and initiatives in coordination with the content owner. Coordinate plan development with USAFA/CM.

k. Capture video and photographic content, as well as product development, and ensure artifact archival.

l. Support other CCLD duties as required (e.g., Outdoor Leadership Complex (OLC), NCLS, CCLD symposia and events, tour support when requested, etc.).

2.5 Program Facilitator The contract personnel shall provide program assessment support for the CCLD through the Research and Scholarship Division Chief.

a. Design, refine, and instruct the CCLD menu of services and curriculum for USAFA Permanent Party and cadets addressing organizational concerns, professionalism, the profession of arms, and character and leadership development. This includes creating lesson plans, delivering content, and assessing audience learning.

b. Provide advice and counsel to improve quality of educational programs.

c. Advise on approaches to market the menu of services and program objectives and produce overview briefings, white papers, and marketing data as required.

d. Arrange venues, register participants, and schedule facilitators for workshops and other development events hosted by CCLD.

e. Monitor project status and provide updates for the Development Division Chief via email, PowerPoint, and in- person.

f. Attend periodic staff and management meetings.

g. Manage the Cadet Mentoring Program, recruiting mentors and mentees, working with platform administrators to address questions and concerns.

h. Report ongoing status and progress of Cadet Mentoring Program to leadership.

SECTION III

MINIMUM QUALIFICATIONS

3.1 Assessment Analysis

a. Bachelor’s degree in a field where surveys are common methods of data collection and data analysis is routine and familiar.

b. Minimum three years’ experience in assessment research.

c. Familiarity with common computer programs such as Microsoft Word, Excel, and PowerPoint.

3.2 Institutional Event Support

a. Minimum two years of large event planning, execution, and management experience.

b. Proficient with computer-based registration and event management Software and practices.

c. Demonstrated proficiency with computer-based project management software and Project Management methodologies (Project Management Certifications preferred e.g. CAPM, PMP, etc.).

d. Familiarity with common computer programs such as Microsoft Word, Excel, and PowerPoint.

e. Bachelor’s degree desired, not required.

3.3 Experiential-Based Learning Facilitator

a. Minimum one year experience in outdoor education or experiential-based learning and event organization (types: ropes course, teambuilding, experiential-education, education workshops/webinars).

b. Bachelor’s degree or equivalent professional experience in outdoor education, leadership, or similar disciplines plus three years’ experience applying concepts and working with groups in developmental environments

c. Knowledge of curriculum development and event execution is desired.

d. All must be able to perform good data, scheduling, and program management skills and familiarity with common computer programs such as Microsoft Word, Excel, and PowerPoint.

e. Ability to walk, stand, climb stairs, and move for extended periods of time on uneven surfaces, and ability to lift or carry up to 50 pounds of gear or program equipment.

f. Credential Requirements

3.4 Strategic Communication Support

a. Minimum five years’ experience in publishing, strategic communications, basic statistical analysis, project management, public relations, marketing, technical quality editing (copyediting), and a familiarity with academic and military research.

3.5 Program Facilitator

a. Master’s degree in leadership, organizational management, or behavioral sciences, or equivalent professional experience.

b. Coaching credential from an accredited source, recognized by the International Coaching Federation, is desired.

c. Minimum two years’ experience in the development and execution of professional development curriculum or equivalent.

SECTION IV

CONTRACT INFORMATION

4.1 Contract Management. Contractor shall provide management oversight for all work performed in this PWS. The contractor shall identify a Program Manager (PM) to serve as the interface between the government and contractor. Contractor shall appoint an alternate PM if the primary is unavailable for duty (vacation, illness, etc.). PM or alternate shall have full authority to act for the contractor, on all matters relating to this contract. PM or alternate shall be available, during normal duty hours, within one hour to meet on the installation with government personnel during periods when work is performed.

4.2 Professional Public Image. Contract personnel shall be professional in appearance and suitable for the occasion and environment. In support of some work orders, contractor personnel may be required to dress business professional, including situations such as senior leadership meetings or when presenting to senior leaders. Additionally, specific work orders may indicate a need for business professional attire for formal events or other designated occasions. The dress code requirements for each work order will be clearly communicated in the individual work order instructions. Attire shall be in good repair and shall not be considered offensive, disruptive, or unsafe. Government is authorized to restrict employment, under the contract of any contractor employee or prospective contractor employee, who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of USAFA and its population.

4.3 Identification. Contract personnel shall wear a Government issued badge at all times to identify themselves as a contractor employee. Contract personnel shall identify themselves as being a contractor when attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties (e.g., clients, vendors, customers, public contacts, etc.) to avoid creating an impression that they are Government officials.

4.4 Security Requirements. The Contractor and all employees will comply with all USAFA security requirements in accordance with USAFA Instruction 31-102, Use, Control, and Protection of Harmon Hall (Building 2304), imposed by the installation commander. Contractor will obtain necessary badges(s) required for access to USAFA facilities.

4.5 Badge Request. The information contained in the Badge Request Letter is subject to the Privacy Act of 1974 as follows: AUTHORITY: 5 U.S.C. 4501; 10 U.S.C. 1124; EO 9397; PRINCIPAL PURPOSE: to list the names of personnel authorized to perform various functions under this contract. ROUTINE USES: To ensure positive identification of personnel authorized to perform the listed functions. Two forms of federal identification, such as driver’s license, social security card, or birth certificate is required. Disclosure is voluntary, however, failure to supply any required information may cause denial of entry to or delays in processing access onto USAFA.

4.6 Inherently Governmental Functions. At no time shall the contractor perform inherently governmental functions as specified in FAR 7.5 – Inherently Governmental Functions. If it is unclear whether or not a particular function is inherently governmental, the contractor shall consult with the Contracting Officer for clarification.

4.7 Core Hours of Observation. Contract personnel shall primarily perform all PWS requirements during USAFA core operating hours, which are 7:30 to 4:30, Monday through Friday. Nights and weekends may be required during institutional events or after- hour requests from CCLD customers.

4.7.1 Federal Holidays. The following Federal Holidays are observed by USAFA but may not always be observed by contract personnel due to mission needs.

New Year’s Day, January 1st or the Friday preceding or Monday following Martin Luther King’s Birthday, 3rd Monday in January President’s Day, 3rd Monday in February Memorial Day, Last Monday in May Juneteenth Independence Day, 19 June Independence Day, July 4th or the Friday preceding or Monday following Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran’s Day, November 11th or the Friday preceding or Monday following Thanksgiving Day, 4th Thursday in November Christmas Day, 25th December

4.8 Training and Travel. Contract Personnel can propose travel appropriate to the scope of the task order requirements. All travel or training will be negotiated prior to any travel and/or training event, and added to the task order by modification.

4.9 Vehicle Requirements and Driving on all Air Force Installations. Proper state vehicle registration, proof of insurance and a valid driver’s license are required to drive on base. The Contractor and all employees will comply with AFI 91-207 USAF Traffic Safety Program while on USAFA.

4.10 Performance of Service During Crisis Declared by the National Command Authority. This service is determined to be non-essential for performance during crisis IAW DODI 1100.22. However, in the event of a crisis or significant emergency is declared, the CO will contact the contractor to notify them of the situation and any possible changes to their contract responsibilities. The performance of these services is non-mission essential during times of crisis. Should a crisis be declared, the Contracting Officer or their representative will verbally advise the Contractor if temporary suspension of work is required, followed by a written notification. A representative of the contracting officer will further notify the Contractor verbally when the crisis has ended with written notification to follow.

4.11 Data Rights. The Government has unlimited rights to all deliverables under this PWS. The Government shall retain custody of all records associated with contractor deliverables and shall have exclusive control in the distribution of all written deliverables. All materials designed and/or produced either for print, drawing, art, audio and visual recordings, pictures, copyrights, patent rights, and trademarks shall be considered the property of USAFA. USAFA shall own all rights hereto.

SECTION V

DELIVERABLES

5.1 Assessment Analysis. The below table is a summary of the required deliverables, the performance frequency, and the performance measures.

5.2 Institutional Event Support. The below table is a summary of the required deliverables, the performance frequency, and the performance measures.

5.3 Experiential-Based Learning Facilitator. The below table is a summary of the required deliverables, the performance frequency, and the performance measures.

5.4 Strategic Communication Support. The below table is a summary of the required PWS deliverables, the performance frequency, and the performance measures.

5.5 Program Facilitator. The below table is a summary of the required PWS deliverables, the performance frequency, and the performance measures.

SECTION VI

PROPERTY, EQUIPMENT, AND SUPPORT

6.1 Property and Equipment. The following property and equipment will be made available by the Government to the extent described below, comparable to those provided to Government personnel working in the same environment.

6.1.1 Workspace

6.1.2 Administrative equipment and support

6.1.3 Communication equipment

6.1.4 Supply essentials

6.2 Issuance. Government Furnished Equipment will be issued to Contractor employees and managed by the appropriate property custodian supporting each task. The Contractor is responsible for complying with Government policies and procedures regarding the issue, use, care and return of Government provided equipment.

6.3 Compliance. The Contractor shall comply with Government policies and directives regarding the use of Government equipment during authorized extended remote work situations consistent with the task work environment, including but not limited to telework, alternate work locations, base closure, and other contingency situations.

SECTION VII

SERVICE SUMMARY

SECTION VIII

QUALITY CONTROL PROGRAM

7.1 Quality Control Plan (QCP). The Contractor is required to manage the quality of the services delivered using their internal management structure and is encouraged to use innovative and creative processes and continuous quality improvement in the performance of the PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure the non-recurrence of defective services. The QCP shall be submitted to the Contracting Officer Representative (COR) and Contracting Officer (CO) for review within 30 days of award and as updated. The QCP shall consist of the following:

7.1.1 QCP Methods. A description of the methods to be used by the Contractor for identifying and preventing defects in the quality of service.

7.1.2 QCP Materials. A description of the records to be kept to document inspections and corrective or preventative actions taken.

7.1.3 QCP Management Program. A comprehensive management program that addresses customer service and corrective actions when the contractor fails to meet service quality standards.

7.1.4 The Contractor shall develop and maintain a database on the Government-provided Microsoft Office 365 (O365) using a living Microsoft Excel document to record data to track event-specific metrics. The database shall track all information identified in Outreach event requests and be stored in a location that is available to the Contracting Officer Representative. Upon request, the Contractor shall participate in periodic quality assurance reviews and validation meetings with the COR and/or CO.