Draft Attachment 4 Performance Work Statement.docx

Attachment 4 Performance Work Statement (PWS) Objective Wing Command Post Console System

12 May 2021

At CONUS sites:

· 628th Air Base Wing Joint Base Charleston AFB, SC

· 436th Air Base Wing Dover AFB, DE

· 92nd Air Refueling Wing Fairchild AFB, WA

· 62nd Airlift Wing Joint Base Lewis-McChord AFB, WA

· 19th Airlift Wing Little Rock AFB, AR

· 6th Air Refueling Wing MacDill AFB, FL

· 22nd Air Refueling Wing McConnell AFB, KS

· 87th Air Base Wing Joint Base McGuire-Dix-Lakehurst, NJ

· 43rd Airlift Wing Pope Field, NC

· 375th Air Mobility Wing Scott AFB, IL

· 60th Air Mobility Wing Travis AFB, CA and OCONUS sites:

· 735th AMS (AMCC) Joint Base Pearl Harbor-Hickam

· 721st MSS (AMCC) Ramstein Air Base, Germany

· 725th AMS (AMCC) Naval Air Station Rota, Spain

1.0 BACKGROUND / OBJECTIVE / SCOPE: HQ Air Mobility Command (AMC) A6 requires a 24/7 helpdesk to maintain the Unified Capable (UC) Command Post Console (CPC) Systems that enhance the command, control, communications, and computer systems (C4S) at Air Mobility Control Center (AMCC) Command Posts through enhanced digital recording capabilities and integration with radios and Voice over Internet Protocol (VoIP) switches at the following locations:

11 CONUS Locations

· 628th Air Base Wing Joint Base Charleston AFB, SC

· 436th Air Base Wing Dover AFB, DE

· 92nd Air Refueling Wing Fairchild AFB, WA

· 62nd Airlift Wing Joint Base Lewis-McChord AFB, WA

· 19th Airlift Wing Little Rock AFB, AR

· 6th Air Mobility Wing MacDill AFB, FL

· 22nd Air Refueling Wing McConnell AFB, KS

· 87th Air Base Wing Joint Base McGuire-Dix-Lakehurst, NJ

· 43rd Airlift Wing Pope Field, NC

· 375th Air Mobility Wing Scott AFB, IL

· 60th Air Mobility Wing Travis AFB, CA

3 OCONUS Locations

· 735th AMS (AMCC) Joint Base Pearl Harbor-Hickam

· 721st MSS (AMCC) Ramstein Air Base, Germany

· 725th AMS (AMCC) Naval Air Station Rota, Spain

The contractor shall maintain Joint Interoperability Test Command (JITC) certification and Defense Information Network (DoDIN) APL approval for the system’s lifecycle. Remote access to the system consoles will be available, when required, on a case by case basis and approved by the subject Command Post.

2.0 SPECIFIC TASKS FOR ALL LOCATIONS

2.1 EQUIPMENT. The requirements for each location may vary; however, at all locations the contractor shall maintain equipment to specifications to meet industry and Air Force specifications with the appropriate pass through licenses at all 11 CONUS and three OCONUS locations. The system currently in use at all installations is the HIPATH 4000 system and has been modified from OEM specifications. The typical HIPATH system equipment diagrams is in Appendix 2 and salient characteristics for each installation is in table 2.1.1, 2.1.2, and 2.1.3. The contractor shall be responsible for the troubleshooting and maintenance of the command post console system with regards to the required programming, hardware, software, Right-To-Use (RTU) licenses, and parts and equipment for all identified requirements in response to helpdesk trouble tickets. See Section 2.2.8 for parts and equipment replacement procedures. Tables 1, 2, and 3 below detail the major components of the requirements at all places of performance.

2.1.1 TABLE 1 (CONUS BASES, PT 1)

CONUS

Base

2.1.2 TABLE 2 (CONUS BASES, PT 2)

CONUS

Base

2.1.3 TABLE 3 (OCONUS BASES)

CONUS

Base

2.2 MAINTENANCE: The contractor shall maintain host equipment with reliability to ensure operational capability at the 11 CONUS and three OCONUS locations. The communications system must be operational; catastrophic, major, and minor failures must be addressed within the performance threshold in Section 3-Services Summary below. The contractor shall ensure that the command post console system maintains a secure connection to the Defense Information Switched Network (DISN) with Primary Rate Interface (PRI) trunk group(s) from the Control Center to the host base switch (reference APPENDIX 2). The contractor shall provide programming information needed by the local base host voice switch in order to provision for the required number of PRI lines between the system and base switch. Onsite maintenance does not include travel to NAS Rota, Spain or Ramstein AB, Germany. If travel to NAS Rota or Ramstein AB is deemed necessary by the COR, the contractor shall follow steps outlined in paragraph 2.3. The contractor is responsible for travel to and from the remaining 12 installations as part of the performance of this contract to support maintenance and sustainment activities of the inside cabling, consoles, voice recording, conferencing capability, radio interfaces, hotlines, and peripherals in support of unit requirements at each location.

2.2.1 Inside Plant (Cabling): The contractor shall maintain all HIPATH 4000 (HIPATH) interface equipment (major and minor hardware) and HIPATH specific cabling to support the connection/extension from the building demark to the primary and alternate command post equipment, to include any intra-building wiring/cabling to support connectivity of, radios, recorders, etc. Fiber and/or copper connections between buildings shall be provided by the Government; however, any and all connection devices shall be provided by the vendor.

2.2.2. Console System: The contractor shall maintain all HIPATH console systems with touch screen, voice recording, radio interfaces, and conferencing capability and apply necessary patches to sustain operations.

2.2.3 Voice Recording System: The contractor shall maintain a voice recording system to support documentation and recall of all voice communications (telephone and radio) for all locations. The contractor shall configure the system to record all radio and voice communications, to include the ability to retrieve recordings as identified by the government site POC.

2.2.4 Conference System: The contractor shall maintain the installation and/or integration of conference capability for each site. The contractor shall maintain the capability for a minimum of 23 conferencing parties.

2.2.5 Radio Interface: The contractor shall maintain the integration of radio interfaces and base stations into the HIPATH System, including, but not limited to, UHF/VHF radio technology such as the AN/PRC-117G Multiband radio.

2.2.6 Hotlines: The contractor shall maintain all hotlines connected to the HIPATH System.

2.2.7 Peripherals and Miscellaneous Parts: The contractor shall maintain all peripherals and miscellaneous parts not listed as major components, (For example; handsets, headsets, speakers, microphones, Voice Over Internet Protocol (VoIP) phones, hardware, media converters, and multiplexers as needed for system operations).

2.2.8 Parts and Equipment: Parts and Equipment not covered under warranty, to include End of Life (EOL), will be purchased by the Government, if deemed necessary, through other purchasing methods such as Government Purchase Card (GPC) or modification to the contract. Prior to the installment of parts and/or equipment not covered under warranty, the contractor must obtain approval in writing by HQ AMC/A6NI.

EOL includes the following:

JITC-certified communications consoles with touch screen APC Smart-UPS RT 5000VA RM 208V-208/120V APC 3KVA with 4 Battery Packs APC Smart-UPS RT 192V RM Battery Pack ELO 15B2 15in Intellitouch Package APC Smart-UPS 1500VA LCD 120V APC Smart-UPS RT 3000VA RM 120V

2.3. SUPPORT.

2.3.1. Support: The support shall consist of 24/7 technical assistance for all hardware, software, and equipment, and include replacement of any failed equipment. Command Post personnel are responsible to coordinate efforts with the telephone carrier if deemed a contributing factor to the console outage. The contractor shall perform corrective maintenance to restore all outages and failures as described below.

2.3.2. Catastrophic Failures: A catastrophic failure means loss of the ability to initiate or answer calls on 25 percent or more of the circuits. If a catastrophic failure occurs, the contractor shall perform a service call, if contractor deems necessary. The contractor’s personnel shall begin diagnosis and repair efforts within two hours of the contractor’s receipt of the notification of the failure. The contractor shall continue to work on the problem until full system capabilities are restored or until it reaches status of Major or Minor Failure and should be handled as defined in paragraphs 2.3.3 and 2.3.4 below.

2.3.3. Major Failures: A major failure means the loss of supervision, conference ability, or ability to initiate or answer calls on 10 percent or more of the circuits. If a major failure occurs, the contractor shall perform a service call if the contractor deems it necessary. The contractor’s personnel shall begin diagnosis and repair efforts within three hours of the contractor’s receipt of the notification. In the event of a notification during contractor’s non-business hours, the contractor’s personnel shall begin to repair the problem at the beginning of the contractor’s next business day during the contractor’s normal business hours.

2.3.4. Minor Failures: A minor failure means any abnormal hardware or software error that degrades service to less than the desired performance, but which does not constitute a major or catastrophic failure. If a minor failure occurs and the customer notifies the contractor of such minor failure, the contractor shall begin repair efforts. In the event of a notification during contractor’s non-business hours, the contractor’s personnel shall begin to repair the problem at the beginning of the contractor’s next business day. The contractor shall diagnose and attempt resolution of repair minor failures within three business days after the contractor’s receipt of notification of the minor failure.

2.3.5. OCONUS Travel: As an integral part of performing some of the requirements within this PWS, the contractor may be required to perform on site at NAS, Rota, Spain, and Ramstein AB, GE. In accordance with AFI 10-245 paragraph 2.25.2.3 and DFAR section 252.225-7043, the contractor will provide Level 1 Anti-Terrorism Training to employees traveling outside the United States Travel shall be accomplished on a firm fixed price basis. The contractor shall accomplish the trips listed in the following table for travel based on the below projected travel for the purposes of fulfilling the requirement in support of activities in PWS paragraph 2.2 and 2.3.

TABLE 4 (Travel Locations, Frequency, and Purpose)

Major Failure COR Request

Major Failure COR Request

3.0 SERVICES SUMMARY. The table below summarizes the most important performance objectives and performance thresholds (specific standards) as identified within the body of the PWS. The absence of any performance objective and threshold from this SS shall not detract from its enforceability, nor limit the rights or remedies of the Government under any provision of the contract.

In the event of a notification during contractor’s non-business hours, the contractor’s personnel shall begin to repair the problem at the beginning of the contractor’s next business day during the contractor’s normal business hours.

In the event of a notification during contractor’s non-business hours, the contractor’s personnel shall begin to repair the problem at the beginning of the contractor’s next business day during the contractor’s normal business hours.

4.0 HELP DESK TROUBLE TICKETS. Command Post operators will initiate a trouble ticket in the event of a minor, major, or catastrophic failure via telephone and/or contractor website.

5.0 GOVERNMENT BASE ACCESS

5.1 CONUS BASES. The contractor shall maintain the command post systems in the primary and alternate facilities at all CONUS locations. The contractor shall ensure that personnel performing the maintenance are US citizens that have no criminal record. If access is denied, the contractor shall provide appropriately cleared personnel for access.

5.1.1. ALL CONUS BASES: The contractor shall abide by the installation rules. The contractor shall go to the installation Visitor Control Center (VCC) to get a pass for entry into the installation. The VCC will run a criminal history background check prior to allowing access to the installation. The VCC requires contractors a valid driver’s license in order to run a background check.

5.2 OCONUS BASES. The contractor shall maintain the command post systems in the primary and alternate facilities at all OCONUS location. The contractor shall ensure that personnel performing the maintenance have no criminal record. If access is denied, the contractor shall provide appropriately cleared personnel for access. The contractor shall ensure that the proper equipment needed to perform has been cleared through the host base authorities to be allowed on the installation. In order to communicate with Government representatives, the contractor shall ensure that at least one member of the maintenance team or the contractor personnel, if only one is available, is able to communicate using the English Language.

5.2.1. JOINT BASE PEARL HARBOR-HICKAM, HI: See 5.1.1.

5.2.1. RAMSTEIN AB, GERMANY: The contractor must consult the DoD Foreign Clearance Guide, and request country clearance as required for entry into Germany to perform work. Additionally, the contractor will contact the Office of Defense Cooperation (ODC), U.S. Embassy-Berlin, Germany, directly with questions concerning country clearance.

5.2.2. NAVAL AIR STATION, ROTA SPAIN: The contractor must consult the DoD Foreign Clearance Guide, and request country clearance as required for entry into Spain to perform work. In addition to country clearance paperwork, contractor must contact the ODC, U.S. Embassy-Madrid, Spain, directly with questions concerning country clearance, and provide certificate of insurance coverage of the Civil Liability, referred to under Article 5 of Annex 6 to the agreement between the Kingdom of Spain and the United States.

5.3 SAFETY FOR ALL LOCATIONS. The contractor shall take appropriate measures to protect personnel, property, and materials from mishaps. The contractor shall not employ personnel presenting potential threats to the health, safety, security, general wellbeing, or operational mission of the installation and its population during the execution of this contract. Compliance with AFI 91-202, Air Force Mishap Prevention Program, and all applicable safety-related requirements identified is mandatory.

5.4 PERSONNEL FOR ALL LOCATIONS.

5.4.1. QUALIFIED PERSONNEL. All personnel performing work under this contract shall be fully trained on the specific equipment that is currently installed at each Command Post (can be a local company representative) and be qualified to accomplish all tasks associated with this PWS. In the event that it becomes necessary to replace any contractor personnel, the contractor shall bear all costs associated with such removal, including costs for the replacement of any personnel so removed. These costs will not be chargeable to the Government.

5.4.2. CONDUCT OF CONTRACT PERSONNEL FOR ALL LOCATIONS. If the Government Contracting Officer finds it to be in the best interest of the Government he/she may at any time during the performance of this contract, direct the contractors to remove any contractor personnel from further performance under this contract for unethical conduct, security reasons, and/or for violation of installation regulations.

5.5 CONTRACTOR MANPOWER REPORTING. In order to support the requirements of title 10, U.S.C., section 235 and 2330a, DoD contractors will report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for AMC, via the Service Contract Reporting (SCR) section of the System for Award Management (SAM) (http://sam.gov). Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. A DoD Guidebook for Service Contract Reporting in the SAM is available at https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr. GSA has posted guidance at https://sam.gov, search the “HELP” section. Should contractors have issues using SAM, contact the Federal Service Desk at https://www.fsd.gov.

6.0 STANDARDS. The contractor shall adhere to all applicable installation and standards below. Where conflicts exist between any standards listed, the most stringent standard shall apply. The list below provides a quick reference. The Government will provide copies upon request.

6.1 FEDERAL GOVERNMENT / DEPARTMENT OF DEFENSE STANDARDS

· Occupational Safety and Health Administration (OSHA) CFR 29 Part 1910-268 – Telecommunications

· EPA Rules, Regulations, and Legislation

· DODD 5220.22-M – Industrial Security Program

· DODI 8100.3 – Department of Defense (DoD) Voice Networks

· DODI 8510.01 – Risk Management Framework (RMF) for DoD Info Technology (IT)

· DODM 4160.21 – Defense Material Disposition: Disposal Guidance and Procedures.

6.2 STANDARD INSTALLATION PRACTICES & TECHNICAL ORDERS

· EIA/ECA-310-E - Telecommunications Cabinets, Racks, Panels, and Associated Equip.

· ANSI/TIA/EIA-568-D-1 – Telecommunications Cabling Standard

· ANSI/TIA/EIA-607-C – Telecommunications Bonding and Grounding Standards

· 31‐10‐6 – Cable Racks, Troughs and Their Supports

· 31‐10‐7 – Terminating and soldering Electrical Connections

· 31‐10‐9 – Marking Site Layouts

· 31‐10‐10 – Anchoring Devices for Ground Comm‐Electronic Equipment

· 31‐10‐11 – Cross‐connections and Strapping of Fixed Ground C‐E Components

· 31‐10‐12 – Metal Ducts and Conduits

· 31‐10‐13 – Cabling for Fixed Ground C‐E Equipment

· 31‐10‐24 – Comm Systems Grounding, Bonding, and Shielding

· 31‐10‐34 – Fiber Optic Communication Cables And Connectors

· 31‐1‐141 Series – Basic Electronics Technology

6.3 MILITARY STANDARDS

· AFMAN 10‐207 – Command Posts

· AFI 32‐1065 – Grounding Bonding and Shielding for Electronic Equip. and Facilities

· MIL‐STD‐188‐124B – Grounding Bonding and Shielding

· MIL‐HDBK‐1857 – Grounding, Bonding and Shielding Design Practices

· MIL‐HDBK‐454A – General Guidelines for Electronics Equipment

6.4 COMMERCIAL STANDARDS AND MANUALS

· NFPA 70 National Fire Protection Association (NFPA)

· NEMA TC 2 – Electrical Polyvinyl Chloride (PVC) Tubing and Conduit

7.0 SECURITY. At this time, this PWS does not require access to classified information. As such, a security clearance is not required for this effort; the base shall provide escorts as required. All network topologies in the Air Force are considered both sensitive and proprietary. The contractor shall ensure that those employees requiring access to the Air Bases have the proper identification credentials prior to entering the Air Bases. The contractor shall ensure company identification badges are worn at all times that identify the individual, company name, and clearly indicate the wearer is a contractor. When applicable, the contractor shall coordinate with the government site POC for access and security badges for access to restricted and/or controlled areas. Contractor personnel shall wear these badges at all times while in the secure areas. Delays associated with working on an active military installation are at the Contractor's risk. Delays are identified as holidays, military family days, scheduled military exercises, physical training, etc. Routine work efforts shall be performed during normal installation operating hours 0730 – 1630. Cutover and any other service actions that affect the schedule shall be reviewed and pre-approved by the POC at each unit to ensure no mission impact is affected.

7.1 NON-DISCLOSURE - RELEASE OF INFORMATION FOR ALL LOCATIONS. In performance of this contract, the contractor may obtain access to sensitive, nonpublic information. The contractor agrees (a) to use and protect such information from unauthorized disclosure in accordance with the FAR; (b) to use and disclose such information only for the purpose of performing this contract and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government COR before disclosing/discussing such information with a third party; (d) to return, upon Government request, any non-public, sensitive information no longer required for contractor performance; and (e) to advise the Government COR of any unauthorized release of such information. Upon request, the contractor shall have its employees assigned to this contract execute a non-disclosure agreement for delivery to the Government. The Government will require contractor personnel to sign a non-disclosure statement to protect non-public information of the Government (reference Appendix 1). The contractor shall not hold any discussions or release any information relating to this contract to anyone not having a direct interest in performance of this contract, without written consent of the Government Contracting Officer or designated representative of the Contracting Officer. This restriction applies to all news releases of information to the public, industry, or Government agencies, except as follows: Information for actual or potential subcontractors or other individuals necessary for the contractor’s performance of this contract. The contractor shall not issue advertisements about projects performed under this task without Government review and approval. For the purposes of this paragraph, advertisement is considered to be contractor-funded promotional brochures, posters, tradeshow handouts, world-wide-web pages, magazines, or any other similar type promotions.

All contractor personnel will be required to sign a non-disclosure (NDA). The contractor shall maintain the non-disclosure agreements and have these agreements for Government review during the life of the contract. At the end of the contract, the contractor shall turnover to the Government its personnel non-disclosure agreement.

8.0 GOVERNMENT–FURNISHED WORK AREA FOR ALL LOCATIONS. The Government will make available to the contractor a workspace (approx. 8’x8’), if needed for maintenance activities, including desk and telephone for local calls as required to support site repairs, base storage may also be available however, must be coordinated and confirmed for each location.

The contractor shall not accomplish work outside the scope of this contract nor deviate from technical orders, manufacturer recommendations, Air Force Instructions or National Consensus Standards at the Government facility, nor shall the contractor utilize in other work, any supplies or materials acquired under this contract.

8.1 ACCIDENT REPORT PROCEDURES FOR ALL LOCATIONS. In the event of an accident on Government property, or involving Government personnel or property, the contractor shall submit a report within 72 hours to the local unit POC and Government Contracting Officer in letter form that shall include the following: (1) the time and date of occurrence, (2) the place of occurrence, (3) a list of personnel directly involved, (4) a narrative or description of the accident to include chronological order of the accident and circumstances.

9.0. ADMINISTRATIVE CONSIDERATIONS.

9.1 Period of Performance:

APPENDICES

APPENDIX 1 - Non-Disclosure Agreement.

NON-DISCLOSURE AGREEMENT FOR CONTRACTOR EMPLOYEES

SUPPORTING AMC CONTRACTS

NOTE: This Non-Disclosure Agreement is an agreement designed for use by contractor (including subcontractor) employees assigned to work on AMC contracts. Its use is designed to protect non-public Government information from disclosure and prevent violations of federal statutes/regulations. The restrictions contained in this agreement also serve contractors by promoting compliant behavior that keeps contractors eligible to compete for Government contracts. In addition to the potential impact on future business opportunities, failure to abide by this agreement could result in administrative, civil, or criminal penalties specified by statute or regulation.

"Non-public information," as used herein, includes trade secrets, confidential or proprietary business information (as defined for Government employees in 18 USC 1905); advance procurement information (future requirements, acquisition strategies, statements of work, budget/program/planning data, etc.); source selection information (proposal rankings, source selection plans, contractor bid or proposal information); information protected by the Privacy Act (social security numbers, home addresses, etc.); sensitive information protected from release under the Freedom of Information Act (pre-decisional deliberations, litigation materials, privileged material, etc.); and information that has not been released to the general public and has not been authorized for such release (as defined for Government employees in 5 CFR 2635.703).

1. I, ____________________ currently an employee of ____________________________, hereby agree to the terms and conditions set forth below:

2. I understand that I will have access to confidential business information (as defined by 18 USC 1905), contractor bid or proposal information (as defined by FAR 3.104-3), and/or source selection sensitive information (as defined by FAR 3.104-3) either for contract performance or as a result of working in a AMC facility or of working near AMC personnel, contractors, visitors, etc. I fully understand that such information is sensitive and must be protected in accordance with 41 U.S. Code Section 423 and 18 U.S. Code Section 1905 and FAR Part 3. I also certify that I do not have any real or apparent conflicts of interest with respect to the information disclosed. If any potential conflicts of interest, real or otherwise, do present themselves, then I shall immediately disclose the pertinent information that may be a potential conflict to an agency ethics official who shall review the circumstances.

3. In the course of performing under contract/order # _________________________ or some other contract or subcontract for the AMC I agree to:

a) Use only for Government purpose any and all confidential business information, contractor bid or proposal information, and/or source selection sensitive information to which I am given access. I agree not to disclose "nonpublic information" by any means (in whole or in part, alone or in combination with other information, directly or indirectly or derivatively) to any person except to a U.S. Government official with a need to know or to a non-Government person (including, for example, a person in my company, affiliated companies, subcontractors, etc.) who has a need to know related to the immediate contract/order, has executed a valid form of this non-disclosure agreement, and receives prior clearance by the Contracting Officer. All distribution of the documents will be controlled with the concurrence of the Contracting Officer.

b) Not use such information for any non-Governmental purposes, including, for example, the preparation of bids or proposals, or the development or execution of other business or commercial ventures.

c) Store the information in such a manner as to prevent inadvertent disclosure or releases to individuals who has not been authorized access to it.

4. I understand that I must never make an unauthorized disclosure or use of confidential business information, contractor bid or proposal information, and/or source selection sensitive information unless:

a) The information has otherwise been made available without restriction to the Government, to a competing contractor, or to the public;

b) The Contracting Officer determines that such information is not subject to protection from release.

5. I agree that I shall not seek access to "non-public information" beyond what is required for the performance of the services I am contracted to perform. I agree that when I seek access to such information or attend meetings or communicate with other parties about such information, I will identify myself as a contractor. Should I become aware of any improper or unintentional release or disclosure of "non-public information," I will immediately report it to the Contracting Officer in writing. I agree that I will return all forms (including copies or reproduction of original documents) of any "non-public information" provided to me by the Government for use in performing my duties to the control of the Government when my duties no longer require this information. By signing below, I certify that I have read and understand the terms of this Non-Disclosure Agreement and voluntarily agree to be bound by its terms.

Signature of Employee/ Date

Printed Employee Name

Signature of Company Official/ Date

Printed Company Official Name

APPENDIX 2 – Configuration Overview.

(Wing CP combined with AMS/AMCC)

APPENDIX 3 - PWS ABBREVIATIONS.

AMC -- Air Mobility Command AMCC – Air Mobility Control Center CDRL -- Contract Data Requirements List COR -- Contracting Officers Representative CP -- Command Post CPC – Command Post Console DOD -- Department of Defense IAW -- In accordance with JITC -- Joint Interoperability Test Command MLPP -- Multi-level Precedence and Preemption MOC -- Maintenance Operations Center PRI -- Primary Rate Interface POC -- Point of Contact RTU -- Right-To-Use UHF -- Ultra-High Frequency USAFE – United States Air Forces in Europe VHF -- Very High Frequency image1.png