DOR.pdf
PDF 88 KB Posted
- Attached to
- Oxford Instruments Support and Maintenance
- Solicitation number
- P12599
About this file
This is a Description of Requirements (DOR) for equipment maintenance and support services for a high-precision analytical instrument system.
The Government requires comprehensive maintenance and support services for an Aztec/mics/xstream/xmax80 X-ray microanalysis system (Serial #: SC39432/39432) under the Oxford Gold Service Package tier. The contractor must provide all labor, parts, and technical expertise to maintain the equipment in accordance with original manufacturer specifications. Deliverables include minimum annual preventative maintenance with onsite system cleaning and alignment, priority access to remote technical support and diagnostics, unlimited onsite repair visits with all associated travel and labor costs, latest software patches and version updates, and guaranteed emergency response within 48–72 business hours for critical failures. Service coverage is restricted exclusively to the specified serial number and hardware suite, with system performance maintained to achieve OEM-specified resolution and throughput standards.
The contract structure consists of a one-year Base Period (09/26/2026 – 09/25/2027) with four optional one-year periods extending through 09/25/2031. Work shall be performed at a Government facility in the Washington, DC metropolitan area, with specific access instructions to be provided upon award. Contractor personnel must comply with standard Government facility security and badging protocols and provide at least 72 hours advance notice for onsite visits. Upon completion of maintenance or repairs, the contractor must submit a detailed Service Report documenting work performed, parts replaced, and performance metrics. Final acceptance is contingent upon Government technical representatives verifying system calibration against established performance baselines.
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DESCRIPTION OF REQUIREMENTS (DOR) EQUIPMENT MAINTENANCE & SUPPORT SERVICES
The Government requires a comprehensive service and maintenance agreement for the Aztec/mics/xstream/xmax80 system (Serial #: SC39432/39432). This requirement ensures continued operational readiness, calibration, and technical support of high-precision analytical instrumentation through the "Oxford Gold Package" service level.
1.0 REQUIREMENTS
The contractor shall provide all labor, parts, and technical expertise necessary to maintain the equipment in accordance with original manufacturer specifications. This includes preventative maintenance, emergency repairs, and software updates as defined by the Gold Package tier.
2.0 DELIVERABLES
Oxford Gold Service Package
Salient Characteristics & Functions:
- Preventative Maintenance: Minimum of one (1) scheduled annual onsite maintenance visit to include system cleaning, alignment, and performance verification.
- Technical Support: Priority access to remote technical assistance and diagnostics.
- Onsite Repairs: Unlimited onsite repair visits including all travel, labor, and non-consumable spare parts.
- Software Updates: Provision of the latest software patches and version updates to ensure compatibility and security.
- Emergency Response: Guaranteed response times (within 48–72 business hours) for critical system failures.
Equipment Coverage
Essential Characteristics:
- Hardware Compatibility: Service must specifically cover the Aztec/mics/xstream/xmax80 suite.
- Identification: Coverage is restricted to Serial Number SC39432 / 39432.
- Performance Standard: System must be maintained to achieve OEM-specified resolution and throughput for X-ray microanalysis.
4.0 PERIOD OF PERFORMANCE
The contract structure consists of a one-year (12-month) Base Period with four (4) one-year (12-month) Option Periods:
- Base Year: 09/26/2026 – 09/25/2027
- Option Year 1: 09/26/2027 – 09/25/2028
- Option Year 2: 09/26/2028 – 09/25/2029
- Option Year 3: 09/26/2029 – 09/25/2030
- Option Year 4: 09/26/2030 – 09/25/2031
5.0 PLACE OF PERFORMANCE & DELIVERY
5.1 Place of Performance:
The work shall be performed at the Government facility located in the Washington, DC metropolitan area. Specific facility access instructions and delivery addresses will be provided to the awardee upon contract award.
5.2 Facility Security Instructions:
- Contractor personnel must comply with all standard Government facility security and badging protocols.
- Advance notice of at least 72 hours is required for onsite service visits to coordinate security clearance and building access.
5.3 Inspection & Acceptance:
- Upon completion of any maintenance or repair, the contractor shall provide a detailed Service Report specifying work performed, parts replaced, and before/after performance metrics.
- Final acceptance is contingent upon designated Government technical representatives verifying system calibration against standard performance baselines.
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