UPDATED-OIST_Responses-DOL-OPS-15-R-00006_Solicitation_Questions_from_vendors_9_Apr_2015.docx

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Quality Assurance (QA), Quality Control- Independent Verification, Validation & Testing (QC - IVV&T), Software Change Management (SCM) and Infrastructure Change Management (ICM) Services
Solicitation number
DOL-OPS-15-R-00006
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STATEMENT_OF_WORK.pdf PDF
Questions_and_Answers.pdf PDF
Technical_Pricing_Matrix.xlsx XLSX spreadsheet
Instructions_to_Offerors_Evaluation_of_Offers.pdf PDF
SF30_DOL-OPS-15-R-00006_Amd_000004.pdf PDF
Sol_DOL-OPS-15-R-00006_Amd_000002.pdf PDF
Excel_for_pricing.xlsx XLSX spreadsheet
CMQA_SOW_17_Apr_2015.docx DOCX document
SDLCM-v2-4.doc DOC document
DOL-OPS-15-R-00006_Amendment_000001.pdf PDF
Past_Performance_Questionnaire.doc DOC document
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1. . Is this a new requirement or an existing requirement?

0. If not, then how is this work being performed?Comment by Florence J. Davidson:
0. And if existing, can the agency clarify/provide the information:Comment by Florence J. Davidson: If we can answer this:

DOL-OPS-14-D-0015, 08/15/2015 – 05/18/2015, $6,323,236.48

Soft-Con Enterprises, Inc.

6505 Belcrest Road, Suite 120 Hyattsville, Maryland 20782 www.softcon1.com Number of FTE’s not relevant.

Contract length not relevant.

Cindy Rush, Accounting and Contracts Manager 301-429-0075 ext. 303 crush@softcon1.com

1. current contract #, period of performance, and value,

1. incumbent contractor name,

1. # of FTEs on current contract,

1. Length of service of current incumbent contractor personnel

1. Contact information for incumbent contractor personnel.

1. CMMI - Level 2:

1. Is it mandatory for the Prime 8(a) offeror to be CMMI-Level 2 certified, or Comment by Florence J. Davidson: The prime offeror must to be CMMI-Level 2 certified. The team members can be however there are no substitutions.

1. Can the Team member/Major subcontractor be CMMI-Level 2 certified, and

1. Can the proposed key personnel' CMMI-Level 2 certification be substituted and be acceptable for this requirement.

1. Past Performance:

2. Does Prime need to provide any or all past performances, or will the past performance or team member/major subcontractor be acceptable?Comment by Florence J. Davidson: The Prime.
1. Price Proposal:Comment by Florence J. Davidson: The ceiling has been updated to only show a dollar amount.

3. Is there a particular format that is to be followed

3. Can DOL provide a template, or can we create our own format?

1. Section B.4. "Minimum Guaranteed "states 18,800 hours as Ceiling labor hours, versus Section B.8.”Estimated Quantities" state 41,360 hours for Base Year. Please clarify/ same also applies to Overtime and On-Call Hours.

1. Are resumes for Key Personnel required with the offer submission?Comment by Florence J. Davidson: Yes
1. Is there a page limitation for all Volume I - Technical and Past Performance, and for Volume II - Price?Comment by Florence J. Davidson: Volume 1, 25 pages; Volume 2, 5 pages; Volume 3, no limit
1. Can the agency provide the Past Performance Questionnaire template that we can use?Comment by Florence J. Davidson: Included in Amendment 1 of Solicitation.
1. Who is the incumbent and are they permitted to bid?Comment by Florence J. Davidson: If they fall into the set-aside category they will be allowed to.
1. What are the page limitations for each volume?Comment by Florence J. Davidson: Volume 1, 25 pages; Volume 2, 5 pages; Volume 3, no limit
1. The SOW states that the vendor shall be a CMMI ML2 for Services Company providing CMMI ML2 for development services; shall a CMMI ML3 for Development Company satisfy this requirement?Comment by Florence J. Davidson: Yes
1. The solicitation says for Subfactor 4: Corporate Policies and Procedures: The Offeror shall provide its company’s policies and procedures regarding its employment and operations policies to include telework and personal leave policies.Comment by Florence J. Davidson: This can be an exhibit (appendix, attachment) to Volume I. It won’t be considered part of the page limit.

11. Should our policies be summarized or do you want them forwarded as part of the technical proposal?

11. If forwarded as part of the technical proposal are they considered part of the 25 page limit?

1. Is the transition plan part of the 25 technical page limits?Comment by Florence J. Davidson: No, it won’t be considered part of the page limit.
1. Are resumes required and if so is there a limitation on number and page length?Comment by Florence J. Davidson: Resumes are preferred. They are not part of the 25-page limit.

13. Are resumes part of the 25 technical page limit

1. Is a company with ISO 20000 and CMMI ML3 for development meet the CMMI ML2 for Services Company providing CMMI ML2 for development services preference?Comment by Florence J. Davidson: Yes
1. Are past performance citations included in the 25 page technical limit?Comment by Florence J. Davidson: Should be an attachment.
1. Can the subcontractor have the CMMI certification or must it be held by the prime?Comment by Florence J. Davidson: The Prime must be at least CMMI Level 2 certified. The preference is CMMI Level II for Services. However, CMMI Level II or higher for Development is acceptable.
1. The solicitation mentions Telework and also states the Place of Performance is 200 Constitution Ave., NW Washington DC. Can you confirm that some personnel will be allowed to telework if the specified Telework requirements are met?Comment by Florence J. Davidson: Yes, the contractor has been here for one year on the contract. Then, they are allowed to telework one day a week.
1. Who is the incumbent contractor and are they eligible to bid as a prime contractor for this solicitation?Comment by Florence J. Davidson: See answer to question #1 and yes they will be eligible to bid if they are still in the 8(a) program.
1. What parts of Volume I will or will not be considered part of the 25 page limit for that volume? For example, does that include resumes and/or corporate experience or only the technical approach?Comment by Florence J. Davidson: Resumes, corporate policies, telework policies, etc., will not be considered part of the 25-page limit.
1. Should this electronic submission be made in any particular format? For example, MS Word or PDF? Is there any preference?Comment by Florence J. Davidson: We would prefer PDF.
1. The solicitation does not specify to whom the electronic submission should be made. Should it be emailed only to you at roane.stephen.d@dol.gov or also to other parties?Comment by Florence J. Davidson: We agree.

21. Please send submissions to roane.stephen.d@dol.gov and roberson.Jeanetta@dol.gov

1. With this being a small business set aside, will the government consider allowing a subcontractor to have the CMMI level 2 certification to meet this condition?Comment by Florence J. Davidson: The prime must have CMMI level 2 certification.
1. What sections of the proposal are included in the 25 page limit?Comment by Florence J. Davidson: Volume III is the actual solicitation.

1. Could you clarify what is Volume III; and if there is a solicitation and award document.

1. Does the proposal require the offeror to submit a Transition Plan upon contract award?Comment by Florence J. Davidson: Yes
1. Is this the new Requirement? If not who is the incumbent?Comment by Florence J. Davidson: See number one.
1. Will the agency consider the commercial past performance references?Comment by Florence J. Davidson: Yes
1. Are key personnel resume needed as part of proposal?Comment by Florence J. Davidson: Strongly preferred.
1. When is the contract expected to be awarded?Comment by Florence J. Davidson: We are hoping for May 8
1. Is it a single award or multiple awards contract?Comment by Florence J. Davidson: Single award.
1. Can we use 8(a) Joint Venture vehicle?Comment by Florence J. Davidson: Yes, if in compliance with the SBA 8(a) rules and guidelines.
1. Can we propose our GSA schedule price?Comment by Florence J. Davidson: Yes, but award will not be off of GSA Schedule. Competed open market.
#
Question
Reference
1
Pg 28 lists the ceiling hours listed as noted above. It is unclear if this for the base year, or base plus option years. Either way, these values are less than the estimated hours provided in the base+option listing on Pg29-37. Please clarify.Comment by Florence J. Davidson: The ceiling has been updated to only show a dollar amount.
PG28 - Ceiling labor hours is 18,800 labor hours. Ceiling overtime hours is 3000 labor hours. Ceiling on-call hours is 2400 labor hours.
2
Would CMMI-2 (services, development) certification by a vendor partner be sufficient to meet this requirement? Does CMMI-2 (services, development) certification have to be achieved by the contract award date, or before proposal submission?Comment by Florence J. Davidson: The prime must have the CMMI Level 2 certification by the contract date. Having the certification before the proposal submission is strongly preferred.
PG37 - The vendor shall be a certified Capability Maturity Model Integration Maturity Level -2, (for Services preferred) company, providing Capability Maturity Model Integration – Level 2, (for Development)
3
What platforms does DOL currently utilize for mobile and web portal applications?Comment by Florence J. Davidson: TBD.
PG38 – “Demonstrated experienced in QA, QC-IVV&T,… mobile application testing, web portal testing, defects (bugs) reporting techniques;…”
4
Do materials provided to satisfy this request count toward the overall page count for Volume 1Comment by Florence J. Davidson: These will not count towards the 25-page limit.
PG 122 – Subfactor 4: Corporate Policies and Procedures: The Offeror shall provide its company’s policies and procedures regarding its employment and operations policies to personal leave policies to include telework and personal Leave policies
5
Given the relevance to the work being requested, can a copy of the DOL’s System Development Life Cycle Management Manual (SDLCMM) be provided as a reference?Comment by Florence J. Davidson: Attached Amendment #1
N/A
6
What 508 Compliance Tools does DOL utilize, Dragon, JAWS, etc.?Comment by Florence J. Davidson: JAWS and Compliance Sheriff.
N/A
7
The term “Security Testing” can be applied to a broad spectrum of areas, code base to networks, penetration to vulnerability, could some additional context/documentation be given as to the types of security testing expected under this contract? There are references to NIST, Code Level, but it’s not entirely clear as to what exact types of testing is required under this category.Comment by Florence J. Davidson: The Testing Team focuses on code and vulnerability testing.
N/A
8
Are there current Configuration Management Tools used? If so, are any of them required at the Agency, program and/or project levelsComment by Florence J. Davidson: Yes. Some are used by the Department (OCIO); others are used by the Agency for all projects.
PG 43 - Task 1: DOL/OCIO Configuration Management Plan
9
Are there current documentation repositories used for integrity purposes? If so, will access to these repositories be available or will it be required to create completely new libraries using the existing tool?Comment by Florence J. Davidson: Yes. The team will be given the appropriate access as part of the onboarding process.
PG 40 - Software Change Management
10
What is the preferred development methodology in regards to Release Management (e.g. Agile, Scrum, Waterfall, etc.) - How often are scheduled releases and what Version Control Tools are used?Comment by Florence J. Davidson: We are transitioning from the Waterfall methodology to the Agile methodology.

Releases are scheduled Mondays-Thursdays.

We use CA’s Harvest Software Change Manager for version control.

PG 40 - SCM shall ensure all development and Production releases are strictly controlled under QA’s version control processes and Release Management policies.

11
Will Server Maintenance and patches be the responsibility of this contract or will this only be a supporting role to coordinate?Comment by Florence J. Davidson: Yes. The responsibility for server maintenance and patches are part of the contract.
PG 49 - Coordinate routine maintenance outages with customers and the Division of Infrastructure Operations no less than 5 days prior to schedule outage.
Page
Section
Questions for Clarification
37
C-Statement of Work, OBJECTIVES
2nd para. States "The vendor shall be certified Capability Maturity Model Integration Maturity Level 2 (for Services preferred)…." This Offeror is a certified CMMI (for Development) ML3 company and also has an IT Service Management Systems that is registered to the international, independent ISO/IEC 20000-1 IT Service Management Standard. CMMI-SVC reuses approximately 80% of the current CMMI-DEV model.
1. Would the Government modify its requirement to state "The vendor shall be a certified Capability Maturity Model Integration Maturity Level 2 (for Services) or ISO/IEC 20000-1 IT Service Management company, providing....."?Comment by Florence J. Davidson: The preference is CMMI Level II for Services. However, CMMI Level II or higher for Development is acceptable.
38
C-Statement of Work, OBJECTIVES
Last Bullet, Last sentence, states "The vendor must be certified at a CMMI-Level 2 (for Services preferred.)..."
1. Would the Government modify its requirement to state "The vendor must be certified at either CMMI-Level 2 (for Services) or ISO/IEC 20000-1 IT Service Management."?Comment by Florence J. Davidson: The preference is CMMI Level II for Services. However, CMMI Level II or higher for Development is acceptable.
39
Infrastructure Change Management
Next to last bullet states "CMMI II standards".
1. Does this refer to CMMI for Service or CMMI for Development? Please clarify.Comment by Florence J. Davidson: The preference is CMMI Level II for Services. However, CMMI Level II or higher for Development is acceptable.
50
Task 7: Application Engineering
Second bullet states "...comply with CMMI level II standards using software products owned by ETA"
1. Does this refer to CMMI for Service or CMMI for Development? Please clarify.Comment by Florence J. Davidson: The preference is CMMI Level II for Services. However, CMMI Level II or higher for Development is acceptable.
60
Infrastructure Application Engineer (iAE)
Under "Duties" the second bullet states, "comply with CMMI standards using software products owned by DOL."
1. Does this refer to CMMI for Service or CMMI for Development? Please clarify.Comment by Florence J. Davidson: The preference is CMMI Level II for Services. However, CMMI Level II or higher for Development is acceptable.
65
Software Application Engineer (sAE)
Under "Duties" the second bullet states, "comply with CMMI standards using software products owned by DOL."
1. Does this refer to CMMI for Service or CMMI for Development? Please clarify.Comment by Florence J. Davidson: The preference is CMMI Level II for Services. However, CMMI Level II or higher for Development is acceptable.

SF-1449

54-72 Infrastructure Configuration Management Information Infrastructure Analysis Infrastructure Application Engineering CLINs x002, x003, and x004 referenced in the SF 1449, B.8 Estimated Quantities, and Table (Page 54) represent "Functional Areas". The relevant individual Qualifications, Duties and Responsibilities (pages54-72) for these areas are shown as Labor Categories. We recommend the SF 1449, B.8, and Table on Page 54 be amended to reflect labor category titles contained on pages 54-72. Comment by Florence J. Davidson: Category added

SF-1449

B.8

Software Application Engineer (sAE)
The Software Application Engineer (sAE) on pages 64-65 has no entry on the SF1449, B.8 Tables and the Table on Page 54. This appears to be an oversight.Comment by Florence J. Davidson: CLIN added it to the table and as a CLIN.
119
ADDENDUM, para a., FORMAT
"Font" parameter requires Times New Roman-12.
1. Would the Government permit Offerors to use Times New Roman-8 or 10 for tables and graphics?Comment by Florence J. Davidson: Arial, Cambria, Calibri, or Times New Roman, 10-12pt font.
Mod 1 posted on FBO on March 17
The modification posted on FBO on March 17, establishes the page limit for the proposal at 25 pages. We assume the 25-page limit applies to Factor I, Technical, inclusive of the following subfactors:

1, Understanding of the Requirement; 2, Staffing Ability; 3, Corporate Experience; 4, Corporate Policies and Procedures; and 5, Transition Requirements. We further assume that Factor II, Past Performance, is not included in the 25-page limit.

1. Is that correct?

2. If yes, is there a page limit requirement for Factor II, Past Performance? Comment by Florence J. Davidson: Attached in amendment 1 of Solicitation)

Page limit posted on FBO on March 17
The page limitation posted as part of the modification on March 17 is set at 25 pages.

1. Does that include the resumes and commitment letters submitted for the key personnel?

2. Would the Government consider excluding key personnel resume from the page count and submit resumes as appendix? Comment by Florence J. Davidson: We can exclude these from the page count.

1
Section L Addendum, subsection a.) Format
For graphics, may we apply different typeface limitations (minimum 8 pt Arial or Arial Narrow) for improved readability and visual appeal? For tables, may we use 10 Arial or Arial Narrow for improved readability and visual appeal?Comment by Florence J. Davidson: Arial, Cambria, Calibri, or Times New Roman, 10-12pt font.
2
Section L Addendum, subsection a.) Format
For tables, may we use 10 Arial or Arial Narrow for improved readability and visual appeal?Comment by Florence J. Davidson: Arial, Cambria, Calibri, or Times New Roman, 10-12pt font.
3
Section L Addendum
Would the CO consider excluding Factor II: Past Performance from the page count, or give it a separate page limitation of, say, up to 3 pages per reference?Comment by Florence J. Davidson: This can be separate.
4
SOW: OCIO-specific tasks (Task 4) and OIST-specific tasks (Task 4)
For purposes of proposal preparation, may we obtain a copy of the most current IT asset inventory (software, hardware, and firmware) at DOL?Comment by Florence J. Davidson: No.
#
Page #
Document Section
Reference Text
Question
1
N/A
N/A
N/A
Is this a new contract or recompete? If recompete, can the Government identify the incumbents?Comment by Florence J. Davidson: Soft-Con Enterprises, Inc.

6505 Belcrest Road, Suite 120 Hyattsville, Maryland 20782 www.softcon1.com

2
N/A
N/A
N/A
If this is a recompete, can the Government share existing spending by contract year?Comment by Florence J. Davidson: Not relevant. SDR
3
28,
B4 and B8
The Government’s only obligation is the Guaranteed Minimum Amount of Service for the Base Period under the contract. The minimum amount is $2,000.00 for the contract. The five year ceiling amount is $43,111,482.19. Ceiling labor hours is 18,800 labor hours. Ceiling overtime hours is 3000 labor hours. Ceiling on-call hours is 2400 labor hours.
With reference to the reference text provided here, Can the government clarify the ceiling amount. Is this celient amount estimated for the labor hours identified under b.4 or is this established based on the labor hours identified below from B.8?

Req hrs Overtime OnCall Base year 41360 6600 5280

OY1 41360 6600 5280

OY2 41360 6600 5280

OY3 41360 6600 5280

OY4 41360 6600 5280

Total 206800 33000 26400 Comment by Florence J. Davidson: The ceiling hours for each year:

The ceiling has been updated to only show a dollar amount.

4
37
C
The vendor shall be a certified Capability Maturity Model Integration Maturity Level -2,(for Services preferred) company, providing Capability Maturity Model Integration - Level 2, (for Development)
We are CMMI Level 3 certified organization for Development. At this time we are not certified for services. Are we allowed to bid without CMMI level 2 for services? if so can we bid for both the services identified under

1). DOL/OCIO, infrastructure Configuration Management (iCM):

2). ETA/OIST

if we are not allowed to bid services side of the contract, are we allowed to bid only for the development tasks identified under ETA/OSIT? Comment by Florence J. Davidson: CMMI Level 3 Certification is acceptable. They can bid on the proposal.

5
37
N/A
Software Used
Placeholder for questions about software used by DOL
6
38
iCM
CM shall document and annually update all DOL OCIO policies and procedures associated with Infrastructure Change Management
iCM: does DOL maintain a current list of CM policies, or will this need to be created?Comment by Florence J. Davidson: Yes but they being reevaluated because of the migration to OCIO. Some policies will be created as a must.
7
40
sCM
SCM shall ensure all development and Production releases are strictly controlled under QA’s version control processes and Release Management policies
sCM: does DOL already have a Change Management/Change Control Board in place? If so, does the contract awardee assume support for, or control of managing it?Comment by Florence J. Davidson: Yes. The awardee will support the Board.
8
41
sCM
SCM shall perform, Identification of Configuration Items (CI) to include collecting, recording and maintaining accurate information about CIs.
What tool should be used to track Configuration Items (CIs)?Comment by Florence J. Davidson: ManageEngine Asset Explorer and CA’s IT Asset Manager
9
53
Task Item 12
Mapping automated tests to requirements in HP Quality Center.
What types of testing are (or to be) automated? What percentage of each type?Comment by Florence J. Davidson: A small percentage of OIST’s applications have been automated. OIST plans to automate testing for regression testing for the applications that have not been automated yet.
10
67
QA Management Analyst (QA) Qualifications
This section lists the certifications required for this role, and states that the candidate should have at least two of them. One of the required certifications is “Certificate of Training (Optional but Preferred)”
What should the certificate of training be for?Comment by Florence J. Davidson: Two out of the following three:

Six Sigma Black Belt Certified Software Quality Analyst (CSQA_ Quality Improvement Associate Certification (CQIA)

11
67
QA Management Analyst (QA) Qualifications
This section lists the certifications required for this role, and states that the candidate should have at least two of them.
Two of these certifications (CSQA and CQIA), are very rare, and it would be very difficult and expensive for offerors to find qualified candidates who possess either or both of these certifications.

We request that the Government make these certifications optional, and give offerors the option of providing key personnel that are working towards attaining the certification. Comment by Florence J. Davidson: The certifications are required. The personnel must obtain the certification within 45 days of hiring.

12
119
L
The Volumes are: I-TECHNICAL and PAST PERFORMANCE, II-PRICE, and III-SOLICITATION, ORDER AND AWARD DOCUMENTS, FAR 52-209-5 and FAR 52.209-7
Please clarify :

Government is looking for 3 volumes

Volume I - Technical - 25 page limits, includes resumes; are there any page limit guidelines for factors 1 through 5 identified in page 121 and 122 of the RFP. Clarification on what is included and not-included in page count would be very helpful.

Volume II - Price - no page limit; "The offeror shall complete the Schedule of Supplies/Services pages on the Standard Form (SF) 1449) of the solicitation with pricing for the base and each option period. The offeror shall provide the pricing in an electronic

Excel spreadsheet file compatible with Microsoft Excel." - Can we provide the excel file as a separate attachment to price proposal in addition to the Price volume (word/pdf document)?

Can the excel file include the same columns (Item no, Schedule of Supplies/Services, Quantity, Unit, Unit Price, Amount) as identified in SF1449?

Volume III- and III-SOLICITATION, ORDER AND AWARD DOCUMENTS, FAR 52-209-5 and FAR 52.209-7. - Completed FAR 52-209-5 and FAR 52.209-7 - No page limit Comment by Florence J. Davidson: Resumes, corporate and telework policies will not be included in the 25-page limit. Comment by Florence J. Davidson: Yes.

File details come from the government source that posted it. Updated .