DOL142J12036_Amendment_2.pdf

s

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 1625 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS X

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

ECONOMICALLY DISADVANTAGED

WOMEN-OWNED SMALL BUSINESS

(EDWOSB)

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO.

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT)

Lasondia Chaney

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 5/2011)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

DOL142J12036 March 19, 2014

Jeff Auser 202-691-6014 April 21, 2014

12pm EST

Bureau of Labor Statistics

Attn: Jeff Auser

Room #1830

2 Massachusetts Ave NE

Washington DC 20212

X 100

541612

$14.0 Million

N/A

X

Bureau of Labor Statistics

Room #1830

2 Massachusetts Ave NE

Washington DC 20212

See invoicing instructions in Section G

The purpose of this Request for Proposal (RFP) is to obtain competitive responses from qualified 8a, open-market vendors to provide Human Resource Support Services as described in the PWS at section C of this RFP.

The government intends to award based on a best value process and contemplates the issuance of a single award

IDIQ Contract consisting of Firm Fixed Price and Labor Hour

Task Orders after award. GSA Schedule offers will not be considered.

Period of Performance:

Base Year Period: Aug 28, 2014 – Aug 27, 2015

First Option Year Period: Aug 28, 2015 – Aug 27, 2016

Second Option Year Period: Aug 28, 2016 – Aug 27, 2017

Third Option Year Period: Aug 28, 2017 – Aug 27, 2018

Fourth Option Year Period: Aug 28, 2018 – Aug 27, 2019

X X

See Schedule.

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _______________________________________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED CORRECT 36. PAYMENT 37. CHECK NUMBER

FOR

PARTIAL FINAL

COMPLETE PARTIAL FINAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 5/2011) BACK

TABLE OF CONTENTS

PART 1 - SCHEDULE

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION B - CONTINUATION BLOCK

B.1 PRICE SCHEDULE

B.2 DELIVERY SCHEDULE

SECTION C – DESCRIPTION/PERFORMANCE WORK STATEMENT

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

There are no clauses under Section D

SECTION E – INSPECTION AND ACCEPTANCE

E.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE

SECTION F – DELIVERIES OR PERFORMANCE

F.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE

F.2 DELIVERY SCHEDULE

SECTION G – CONTRACT ADMINISTRATION DATA

G.1 INVOICING PROCEDURES

G.2 SUBMISSION OF INVOICES

SECTION H – SPECIAL CONTRACT REQUIREMENTS

H.1 ORGANIZATIONAL CONFLICT OF INTEREST

H.2 TEAMING ARRANGEMENTS

H.3 NONPERSONAL SERVICES

H.4 IDIQ EMPLOYEE IDENTIFICATION

H.5 OBLIGATION OF FUNDS

H.6 AUTHORIZED USERS

H.7 TASK ORDERS

H.8 TASK ORDER PROCEDURS

H.9 LABOR HOUR TASK ORDER CLOSEOUT

H.10 LIABILITY

H.11 UNEXPECTED GOVERNMENT CLOSINGS

H.12 BLS SECURITY AND CONFIDENTIALITY REQUIREMENTS

PART II – CONTRACT CLAUSES/ SOLICITATION PROVISIONS

SECTION I - SOLICITATION PROVISIONS

52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL ITEMS (JUN 2008)

ADDENDUM TO FAR 52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL

ITEMS

52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

52.212-2 EVALUATION--COMMERCIAL ITEMS (JAN 1999)

52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS--

COMMERCIAL ITEMS (NOV 2011)

52.207-3 RIGHT OF FIRST REFUSAL OF EMPLOYMENT

SECTION I- CONTRACT CLAUSES

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS--COMMERCIAL ITEMS (JAN 2012)

SECTION J – LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

PART IV – REPRESENTATIONS AND INSTRUCTIONS

SECTION K – REPRESENTATIONS, CERTIFICATIONS, AND OTHER STATEMENTS

SECTION L – ADDENDUM TO INSTRUCTIONS TO OFFERORS

SECTION M – BASIS OF AWARD

B.1 PRICE SCHEDULE

ITEM DESCRIPTION OF QTY UNIT AMOUNT

NO. SUPPLIES/SERVICES

BASE YEAR PERIOD: Aug 28, 2014 – Aug 27, 2015

0001 1.00 JA ___________

DHROM Support Services

The Offeror shall propose

Labor categories to provide services in accordance with the Performance

Work Statement for required deliverables in the IDIQ PWS.

FFP/LH CLIN

0002 1.00 JA ___________

ODC’s, travel in accordance with FTR, price reimbursable.

The contractor must request and receive prior approval by the

Contracting Officer.

BASE YEAR TOTAL: ___________

Pricing Schedule for IDIQ Base Year

General Labor Category Labor Category

(If different from

General)

Max Hours

Base Year Labor Rate

Base Year

Total Price

Project Manager 2,008

Human Resources Assistant 1 10,040

Human Resources Assistant 2 2,008

Human Resources Clerical

Support

2,008

Senior Classification Specialist 4,016

Senior Labor Relations Specialist

(as needed)

2,008

Senior Employee Relations

Specialist (as needed)

2,008

Retirement Benefits Specialist (as needed)

2,008

Human Resources Assistant 1 (as needed)

2,008

Human Resources Clerical

Support (as needed)

2,008

Total

*assumes one person working full time at 2,008 hours per year

FIRST OPTION YEAR PERIOD: Aug 28, 2015 – Aug 27, 2016

1001 1.00 JA ___________

DHROM Support Services

The Offeror shall propose

Labor categories to provide services in accordance with the Performance

Work Statement for required deliverables in the IDIQ PWS.

1002 1.00 JA ___________

price reimbursable.

The contractor must request

OPTION YEAR I TOTAL: ____________

Pricing Schedule for IDIQ Option Year I

General Labor Category Labor Category (If different from

General)

Max Hours

Option

Year I

Option Year I

Human Resources Assistant -

Processing

10,040

Human Resources Assistant -

Training

2,008

Human Resources Clerical

Support

2,008

Senior Classification Specialist 4,016

Senior Labor Relations Specialist

(as needed)

2,008

Senior Employee Relations

Specialist (as needed)

2,008

Retirement Benefits Specialist (as needed)

2,008

Human Resources Assistant -

Processing (as needed)

2,008

Human Resources Clerical

Support (as needed)

2,008

SECOND OPTION YEAR PERIOD: Aug 28, 2016 – Aug 27, 2017

2001 1.00 JA ___________

The Offeror shall propose

Labor categories to provide services in accordance with the Performance

Work Statement for required

2002 1.00 JA ___________

price reimbursable.

The contractor must request

OPTION YEAR II TOTAL: ___________

Pricing Schedule for IDIQ Option Year II difference from

General

Max Hours

Option

Year II

Option Year II

Human Resources Assistant -

Processing

10,040

Human Resources Assistant -

Training

2,008

Human Resources Clerical

Support

2,008

Senior Classification Specialist 4,016

Senior Labor Relations Specialist

(as needed)

2,008

Senior Employee Relations

Specialist (as needed)

2,008

Retirement Benefits Specialist (as needed)

2,008

Human Resources Assistant -

Processing (as needed)

2,008

Human Resources Clerical

Support (as needed)

2,008

THIRD OPTION YEAR PERIOD: Aug 28, 2017 – Aug 27, 2018

3001 1.00 JA ___________

The Offeror shall propose

Labor categories to provide services in accordance with the Performance

Work Statement for required

3002 1.00 JA ___________

price reimbursable.

The contractor must request

OPTION YEAR III TOTAL: ___________

Pricing Schedule for IDIQ Option Year III

General

Max Hours

Option

Year III

Option Year III

Human Resources Assistant -

Processing

10,040

Human Resources Assistant -

Training

2,008

Human Resources Clerical

Support

2,008

Senior Classification Specialist 4,016

Senior Labor Relations Specialist

(as needed)

2,008

Senior Employee Relations

Specialist (as needed)

2,008

Retirement Benefits Specialist (as needed)

2,008

Human Resources Assistant -

Processing (as needed)

2,008

Human Resources Clerical

Support (as needed)

2,008

FOURTH OPTION YEAR PERIOD: Aug 28, 2018 – Aug 27, 2019

4001 1.00 JA ___________

DHROM Support Services

The Offeror shall propose

Labor categories to provide services in accordance with the Performance

Work Statement for delivery of required deliverables in the PWS.

4002 1.00 JA ___________

price reimbursable.

The contractor must request

OPTION YEAR IV TOTAL: _______________

Pricing Schedule for IDIQ Option Year IV

General

Max Hours

Option

Year IV

Option Year IV

Human Resources Assistant -

Processing

10,040

Human Resources Assistant -

Training

2,008

Human Resources Clerical Support 2,008

Senior Classification Specialist 4,016

Senior Labor Relations Specialist (as needed)

2,008

Senior Employee Relations

Specialist (as needed)

2,008

Retirement Benefits Specialist (as needed)

2,008

Human Resources Assistant -

Processing (as needed)

2,008

Human Resources Clerical

Support (as needed)

2,008

TOTAL FOR BASE YEAR + FOUR OPTION YEAR PERIODS:

SECTION C – DESCRIPTION/SPECIFICATIONS/PERFORMANCE WORK

STATEMENT

Bureau of Labor Statistics Division of Human Resources and Organization Management

SECTION C-1

GENERAL REQUIREMENTS AND INFORMATION

C-1.1 INTRODUCTION

The Bureau of Labor Statistics (BLS) has identified this requirement for a Contractor to deliver a broad spectrum of Human Resources (HR) Services to support the Division of Human Resources and Organization Management (DHROM) operations. The Contractor shall provide HR Management Services to approximately 1,500 BLS national office employees and, in rare cases, 900 BLS regional office employees.

This section introduces the Performance Work Statement (PWS), which describes this service requirement. The PWS is a statement of the technical, functional and performance characteristics of the work written from a procedural orientation. It identifies the functions to be performed and provides the standards against which performance will be evaluated in terms of quality and timeliness of output.

BACKGROUND

Bureau of Labor Statistics Overview

BLS is the principal fact-finding agency for the Federal Government in the broad field of labor economics and statistics. With the strongest commitment to integrity and objectivity, BLS will be premier among statistical agencies, producing impartial, timely, and accurate data relevant to the needs of our users and to the social and economic conditions of our Nation, its workers, and their families. BLS's workforce includes economists, mathematical statisticians, computer specialists, administrative, technical, and professional support personnel.

Division of Human Resources and Organization Management Overview

DHROM is one of the BLS Office of Administration's (OA) five branches. DHROM is responsible for human resources management. Specifically, DHROM is tasked with planning and directing payroll and benefits services, recruitment and selection, position management and classification, workforce development and training, employee relations and labor relations, and human resources policies.

DHROM requires a variety of professional, clerical, and administrative support services to engage in the timely and accurate handling of personnel and payroll actions, human resources operations, administrative processes, classification and staffing, employee and labor relations, and customer service operations in support of BLS employees.

DHROM strives to identify and provide the highest quality services in the best response time possible, while ensuring that quality measures evaluate the process for standardization or revision, should that requirement be determined.

DHROM Functions

Workforce Staffing and Recruitment (WSRB)-Advises and assists managers in advertising positions, conducts classifications reviews and job audits and makes decisions and/or recommendations concerning job classifications and changes in organizational structure, and manages BLS corporate recruitment program.

Human Resources Services, Compensation, and Benefits (HRS)-Processes personnel and payroll actions, provides retirement counseling and answers benefits questions, maintains employees' personnel files, processes security investigations and fingerprinting, provides guidance on retirement and benefits, and provides orientation to new employees.

Workforce Development and Training (WDTB)-Administer career development and educational programs, manages the conference room facilities, and processes training requests.

Employee Relations (ER)-Advises management on administrative actions for misconduct and performance issues, probationary discharges and administers performance management programs, and work life programs.

Labor Relations (LR)-Administers negotiated and administrative grievance process, represents management in labor negotiations, provides required notice to unions, assists in arbitrations, and provides advice counsel to managers on labor-management relations.

Human Capital Planning, Human Resources Policy, and Oversight (HCPP)-Interprets and implements Office of Personnel Management (OPM) and Department of Labor (DOL) policies and procedures, develops human resources policies, and develops and implements the BLS Human Capital Strategic Planning.

Structure of Functional Areas

Work to be performed by The Contractor is categorized under HR functional areas in Section C-5. Historically, these functional areas have included the following:

● Project Management-One part-time On-Site Lead

● Classification-One Sr. Classification Specialist

● Human Resources Support Services-Five HR Assistant - 1*, One HR Clerical Support, One Retirement Benefits Specialist, as needed

● Training- One HR Assistant - 2

● Employee Relations- One Sr. ER Specialist, as needed

● Labor Relations- One Sr. LR Specialist, as needed

* HR Assistants support The Government HR Specialists in two person teams.

Guiding Laws and Regulations

The governing regulations and policies include, but are not limited to:

● Title 5, United States Code;

● Title 5, Code of Federal Regulations (CFR);

● applicable negotiated agreements;

● Standards of Ethical Conduct for Employees of the Executive Branch;

● OPM regulations, policy & guidance;

● Department of Labor orders, directives, and policies;

● Bureau of Labor Statistics policies; and

● Division of Human Resources and Organization Management policies.

While Section C-5 of this PWS describes the HR tasks and outcomes that are within The Contractor’s Scope of Work, it is important for The Contractor to understand the HR functions that are not within the scope of work. Those functions will be retained and performed by Government employees working in DHROM. All HR management functions are retained by DHROM and those employees performing the functions and is referred to herein as DHROM staff.

GOVERNMENT RETAINED HR FUNCTIONS

DHROM will retain functions associated with the development of HR policy and development of HR strategies to implement Government policy (DHROM, BLS, DOL, and OPM). It is The Contractor’s responsibility to act on or implement these strategies, in accordance with the guidance of the DHROM staff.

DHROM and/or designated DHROM staff retain sole signatory authority for all HR transactions and policies.

DHROM Management Functions

Specifically, the functions retained by and performed by DHROM include but are not limited to the following:

● Workforce Planning – Planning to determine and program future staffing requirements; planning to respond to budget constraints, surge requirements, and system changes; resource planning to determine and program for proper mix of agency, outside agency, and contractor resources; forecasting of staffing requirements; and development of recruiting strategies.

● Assessment of HR Programs – Conducting evaluations and assessments to determine the health of the BLS HR programs.

● Relations with Other Agencies – Working with agencies outside the BLS to develop or implement BLS HR programs.

● HR Approval Authority – Providing HR approval for official HR actions.

● Government Quality Assurance – Providing quality assurance for Contractor performance.

● Transactions Processing Management – Developing BLS policy and strategy for transactions processing; and developing implementation guidance for DOL, OPM, and other government-wide personnel activities policy for transactions processing.

● Classification and Staffing – Approving personnel actions and position descriptions;

managing vendors supporting classification and staffing systems; developing BLS policies regarding classification and staffing.

● Training and Employee Development – Developing and managing employee development and training programs.

● Human Resources Information Systems – Developing HRIS policies and IT strategies; and selecting information systems hardware and software.

DHROM Staff Residual Functions

Specifically, the functions retained by and performed by DHROM staff include, but are not limited to, the following:

● HR Policy – Development of HR policy.

● Strategic Initiatives – Directing, developing, and implementing strategic initiatives and associated programs and policies.

TECHNICAL EXHIBITS

Technical exhibits provide supplementary information for a specific functional area in terms of workload.

C-1.2 OBJECTIVE

The purpose of this solicitation is to engage a Contractor to execute HR services for DHROM. The Contractor shall provide all management, administration, supervision, labor, transportation, equipment, materials, and supplies not identified in Section C-3, Government Furnished Property and Facilities, necessary to provide all BLS personnel with HR services as described in the PWS. The skill set for the human resources support will be substantially similar to the skill set required of the civil service OPM 0201 series with competence at the GS-14 for the Project Manager (PM), GS-13 for Senior Specialists, GS-7 for Assistants and GS-5 for Clerical https://www.opm.gov/fedclass/gs0200a.pdf.

TYPE OF CONTRACT

This is a performance-based indefinite delivery indefinite quantity (IDIQ) contract that allows for both firm-fixed price and labor hours task orders.

PERFORMANCE REQUIREMENTS

The Contractor shall provide HR services that meet the quality and timeliness standards of performance specified in the Performance Requirements Summary at the end of section C-5. The Contractor shall provide on-site HR services to the extent that it is required to meet quality and timeliness standards and to comply with all the provisions of Section C-1 of this PWS.

C-1.3 GENERAL REQUIREMENTS

FEDERAL HOLIDAYS

All Government offices will be closed, except for minimum essential personnel required for in-house operations, during Federal holidays. Except as otherwise specified, The Contractor shall not perform work on Federal holidays. The ten Federal holidays per year are as follows:

https://www.opm.gov/fedclass/gs0200a.pdf

New Years Day

Martin Luther King, Jr. Birthday

Presidents Day

Memorial Day

Independence Day

Labor Day

Columbus Day

Veterans Day

Thanksgiving Day

Christmas Day

When holidays fall on a Saturday, the preceding Friday will be observed as a holiday and when holidays fall on a Sunday, the following Monday will be observed as a holiday.

TIME AND ATTENDENCE

Hours of Operation

Minimally, The Contractor is responsible for conducting business during BLS hours of operation (Monday through Friday). Exceptions are made for Federal holidays or when the facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. For other than firm fixed price task orders, The Contractor will not be reimbursed when the facility is closed for the above reasons.

The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the facility is open. Work shall be performed on-site at 2 Massachusetts Ave, NE Washington DC 20212 only when there is at least one government employee present. All off-site work must be approved by the Contracting Officer’s Representative (COR).

Work Schedule

The expected workday of Contractor staff shall be eight (8) hours occurring between 8:00 am and 5:00 pm with an additional required non-billable half-hour lunch period that shall be taken between 11:00 am and 2:00 pm. The Contractor shall provide the COR assigned hours of duty for each Contractor employee. Each Contractor employee must adhere to the provided work schedule. The project manager must notify the COR and Task Monitor about any changes in the assigned hours of duty to accommodate individual needs such as child care, elder care, college classes and carpools. Such changes shall not disrupt the operations of DHROM. Contractor staff are not eligible for The Government’s alternate work schedule program.

Entry and Exit

On-site Contractor staff shall enter and exit through the turn-styles located in the Postal Square Building (PSB) each time they enter and leave the building.

Recording Time

Two independent means of verifying the billed hours to BLS is required. Contractor staff are required to personally sign in upon arrival and personally sign out upon departure each day physically and electronically. An electronic means of signing in and out will be provided to all contract staff by The Government, and a sign-in/sign-out log will be located in each office suite at the PSB. The electronic timesheet and sign-in/sign-out log shall be available at all times for the COR to review.

Unanticipated Closing of Government Offices

There are certain types of irregularly occurring situations that may prompt The Government to close the offices where contractor personnel are working, either on a national, state, local or site-specific basis. This closure may occur at any time before or during the work day. Examples of such situations include, but are not limited to:

Presidential or agency-declared states of imminent danger (e.g., bomb threats);

Presidential or agency-declared administrative leave (e.g., Christmas Eve, Inauguration Day); inclement weather (e.g., winter storms, flooding); and infrastructure emergencies (e.g., frozen or burst water pipes, power outages). When such situations occur, The Contractor shall follow OPM guidelines to ascertain if The Government is opened or closed. For labor hours task orders, The Contractor may only bill The Government for the actual hours worked up to the time of the official closing.

WORKLOAD

Workload data presented in this PWS represent the best estimates available. Workload is provided to assist offerors in proposal preparation and shall not be a limiting factor on The Contractor’s obligation to perform all services described in this PWS to the required level of effort.

ACCESS TO DATA AND INFORMATION

The Contractor shall ensure all technical records, reports, files, and other documentation generated are made available to the COR, Task Monitors and other authorized Government representatives during the performance of this contract. The Contractor shall obtain lawful approval (e.g., Freedom of Information Act, Privacy Act) through the CO and COR prior to releasing any information related to the performance of this PWS that has been stored, generated, or archived, at The Contractor’s corporate or other off-site offices including other Government activities or agencies, contractors, or private parties. Data and records collected under this contract are the sole property of the BLS.

INTERFACES

Other Contractors

The Government will facilitate initial contact between contractors performing work for other contracts and The Contractor. The Contractor shall be responsible for any support services to contractors within the scope of this PWS as required by The Government.

Disputes with Contractors

The Contractor shall verbally notify the CO or COR of unresolved disputes in receiving support from or providing support to contractors within two working hours from the time the dispute occurs. The Contractor shall provide written notice of dispute resolution(s) to the CO or COR no later than two business days after resolution. If The Contractor is not able to resolve the dispute with The Contractor in a reasonable amount of time, the issue shall be forwarded to the CO or COR for resolution.

SECURITY

Background Checks

All Contractor staff shall comply with agency personal identity verification procedures in accordance with HSPD-12, OMB guidance M-05-24, and FIPS Pub 201. Contractor staff shall comply with the BLS Confidentiality and Security Requirements in Section H. All Contractor staff shall be U.S. citizens or have lawful permanent resident alien status.

Proof of citizenship is required for those citizens born outside of the U.S., to include either a Permanent Resident Status Card, Certificate of Naturalization, or Certificate of Birth Abroad. Contractor staff who are not U.S. citizens must demonstrate the legal right to work in the United States.

Identification Badges

The BLS will provide each Contractor employee with an identification (ID) badge within three days of commencement of work. Each Contractor employee shall carry the ID badge at all times when performing work under this PWS, and shall display it when requested. The Contractor shall ensure BLS-issued ID badges are surrendered to the COR upon termination of Contractor staff. A security clearance granted by the BLS to a Contractor employee is intended to be effective for the duration of the employee’s performance at the BLS and is not transferable to other Government agencies or private corporations.

Access Media

When The Contractor utilizes Government Furnished Facilities (GFF), The Government will issue access media (e.g., keys or key cards) to Contractor staff as appropriate.

Access medium will be issued or furnished to an individual employee and is not transferable. The Contractor shall maintain records to ensure accountability of access media, and shall ensure they are not lost, misplaced, reproduced, transferred, or used by unauthorized persons. Government access media shall not be duplicated, reproduced, transferred, or shared by The Contractor unless authorized by The Government.

C-1.4 CONTRACTOR REQUIREMENTS

CONTRACTOR HR FUNCTIONS

The scope of work for The Contractor includes those tasks and outcomes described in Section C-5 of this PWS.

Contractor Responsibilities

The Contractor shall manage the total work effort specified in Section C-5 of this PWS and shall assume responsibility for all requirements at performance start. The Contractor shall:

● Provide all management services, planning, programming, administration, supervision and personnel necessary to provide the specified services;

● Perform all work established by this PWS, in accordance with all applicable Federal laws, Government regulations, and directives to include applicable publications and instructions listed in Section C-6 and those detailed in the various functional area specific requirements subsections of this PWS;

● Perform all work as specified in the PWS in accordance with the regulatory and industry standards and the standards stated in the Performance Requirements Summary (Section C-5) associated with each functional area;

● Perform all related Contractor administrative services required to perform work;

● Develop Service Plans for each functional area 10 days after start of each task order;

● Compile historical data, prepare required reports, and submit information as specified in this PWS; and

● Ensure work meets performance requirements specified in this PWS, to include responding to critical and unscheduled requirements.

ORGANIZATION

The Government will not dictate The Contractor’s organization or internal lines of communication except to the extent that The Contractor shall provide responsible management levels and points of contact for The Government as outlined herein.

KEY POSITIONS

The following position is considered a key position. Resumes for individuals designated for the key position shall be included in The Contractor’s proposal in accordance with Section L instructions provided in the Request for Proposals (RFP). The Contractor shall notify The Government 15 business days in advance of any changes to personnel occupying key positions and shall submit replacement resumes to The Government for acceptance.

Project Manager

The Contractor shall designate a project manager. The Contractor shall comply with all duties and qualifications listed in section C-5.1 of the PWS.

MANAGEMENT PLAN

The Contractor shall submit a Management Plan with the proposal in accordance with instructions set forth in Section L of the RFP. The Contractor shall update the Plan 75 days prior to the beginning of each option year. The Management Plan shall document The Contractor’s approach to managing the performance of the requirements set forth in this PWS; explain how they plan to use management tools to ensure contract compliance; describe how The Contractor will assure the rapid completion of work assignments with minimal oversight by either The Government or The Contractor;

portray the planned organizational structure; and clearly define responsibilities for each management area and management level, with emphasis on the Project Manager’s role and responsibilities. The Contractor shall describe the role home office management will take in supervising performance, and the proposed division of authority between home office and on-site management staff.

Subcontracts

The Management Plan shall describe subcontracting arrangements and include detailed plans, policies and procedures for the management of subcontractors to ensure a seamless and integrated approach to performing the requirements in the PWS.

Compliance

The Management Plan shall describe the procedures that will be used to assure The Contractor’s compliance with any and all applicable laws and regulations, including but not limited those listed in the PWS.

CONTRACTOR STAFF

The Contractor shall provide qualified supervisory, senior technical, quality control, administrative, and clerical personnel to accomplish all work and services required by this PWS within specified time frames. Staffing will be adequate to execute work in a timely manner. All Contractor staff shall be legally eligible to work in the United States in accordance with the resident requirements found in Section H. Contractor staff shall be trained, qualified, certified, or licensed as required in this PWS prior to starting work.

The Government will not provide initial skills training to Contractor staff unless new systems are implemented that are not detailed in the PWS and where training is being provided to all DHROM staff. The Contractor shall maintain records of training qualifications, certifications, and licenses and shall comply with all applicable Federal laws, and regulations, while meeting the most stringent requirements of these applicable directives for such documentation. The Contractor shall maintain the workforce in such a manner as to ensure that the employees remain fully qualified to perform the work assigned. When a vacancy or new requirement occurs, The Contractor shall have twenty

(20) business days to fill the position. The Contractor shall present candidates to the COR to verify qualifications (e.g., resume, meet and greets).

Personnel Plan

The Contractor shall submit a Personnel Plan with The Contractor’s Technical Proposal in accordance with instructions contained in Section L of the RFP. The Personnel Plan shall describe how The Contractor intends to recruit and train qualified personnel for new positions and positions that become vacant throughout the life of the contract. The Personnel Plan shall include how The Contractor intends to implement right-of-first-refusal provisions to hire incumbent staff and how The Contractor plans to fill vacant positions within twenty (20) business days of vacancy or new requirement. The Contractor shall identify and clearly define authority of all personnel under The Contractor’s organization and include an organization chart with the Personnel Plan.

Fifteen (15) days prior to each task order start, The Contractor shall provide the CO, COR and Task Monitors with a roster listing all employees, their job titles by functional area, and resumes to demonstrate their qualifications. The Contractor shall provide an updated roster to the CO, COR and Task Monitors when changes occur.

Language

All personnel assigned to perform work on this PWS shall be literate in both spoken and written English. English shall be used in the conduct of Government business. The Contractor shall provide additional instruction in English as a second language to any Contractor employee whom The Government designates as needing additional written or spoken English skills.

Training

Contractor staff shall be qualified and trained in the use of all applicable federal systems prior to start of work; and shall maintain a comparable level of knowledge about all DHROM products, plans, and policies to that of similarly-situated DHROM employees.

Contractor staff shall be required to take training that is mandated by BLS, DOL, OPM or any other government entity. These trainings will be provided by The Government. A list of current required BLS training is provided in Technical Exhibit 5-009. If there is a required training that occurs off-site, The Government will pay for travel expenses if the training is more than 50 miles away from 2 Massachusetts Ave, NE Washington DC 20212. Costs for transportation may be based upon mileage rates, actual costs incurred, or a combination thereof, provided the method used results in a reasonable charge.

Travel costs will be considered reasonable and allowable only to the extent that they do not exceed on a daily basis, the maximum per diem rates in effect at the time of the travel. The Joint Travel Regulations, while not wholly applicable to contractors shall provide the basis for the determination as to reasonable and allowable. Maximum use is to be made of the lowest available customary standard coach or equivalent airfare accommodations available during normal business hours. All necessary travel meeting the above criteria shall be approved in advance by the COR. Exceptions to these guidelines shall be approved in advance by the CO.

Records Management

The Contractor shall maintain all records (physical and electronic) created during their work in accordance with the DHROM record retention schedule. All records shall stay within the DHROM main office or DHROM file room until the required retention period has expired. Files of a sensitive nature (e.g., files with PII, ER and LR case files) shall remain locked in locations specified by the COR and Task Monitors.

Destruction of Records

The Contractor shall destroy all physical records after they have reached the end of their records retention by either shredding the document or placing them in a confidential bin located in the DHROM main office. The Contractor shall get approval from the COR or Task Monitors before destroying any record. The Contractor shall delete electronic records that have reached the end of their records retention and have approved for deletion by their Task Monitor.

Information Technology Applications The Contractor staff shall use systems specified by the BLS to conduct all work. A list of current information technology (IT) systems used by DHROM is provided in technical exhibit 5-001. Other systems may be utilized and required throughout the life of the contract.

Meetings

The Contractor staff shall attend meetings and/or teleconferences as required by the CO, COR or Task Monitor.

Customer Service

The Contractor staff shall provide conduct all interactions with customers with sensitivity and professionalism in order to preserve the integrity of DHROM. The Contractor shall respond to customer inquiries by answering routine questions or directing them to the appropriate BLS employee in established timeframes provided by Task Monitors or Designees. When advising BLS supervisors, The Contractor shall always remain impartial in their recommendations and should refer to law, rules and regulations whenever possible.

Reporting

The Contractor staff shall complete weekly reports that support DHROM reporting to BLS management. These reports shall be completed in a format provided by the Task Monitors and submitted to the Task Monitors or COR.

C-1.5 SERVICE PLANS

REQUIREMENT

The Contractor shall submit a Service Plan for each Functional Area. Each approved Service Plan outlines The Contractor’s overall strategy for providing the services outlined in Section C-5 of the PWS. Each Service Plan establishes The Contractor’s program of services for task order – i.e., The Contractor’s schedule of activities and resources (labor and material) to accomplish the services outlined in the task order. Each Service Plan also provides The Contractor’s standard operating procedures (SOP), emergency operating procedures, and contingency plans when applicable.

Once approved, each of The Contractor’s Service Plans becomes the expected level of effort and for each task order.

SCHEDULE FOR SUBMITTALS

For each task order, The Contractor shall submit an initial Service Plan outline at task order start and a complete Service Plan 10 business days after each task order start.

Thereafter, The Contractor shall review and update each Service Plan as necessary.

SERVICE PLAN COMPONENTS

Each of The Contractor’s Service Plans shall include the following standard components:

Part 1: Overall Strategy -- Contractor’s overall strategy for responding to PWS requirements in each functional area included in the task order. This will include sections on organization and internal staffing, procedures, quality control, and protocols.

Part 2: Execution Plan, Schedule of Activities and Resources -- Contractor’s proposed schedule of activities and resources (staff and material) to accomplish tasks.

C-1.6 PERFORMANCE

PERFORMANCE STANDARDS

The Contractor shall ensure that all work meets the specifications in the Performance Requirements Summary (PRS), as well as the performance standards listed throughout Section C-5.

QUALITY CONTROL

The Contractor shall ensure that the requirements of this PWS are met at the quality and timeliness levels specified by implementing a rigorous Quality Control (QC) Program.

Contractor quality control is a deliverable and encompasses both the development of a QC Plan (QCP) and execution of a QC Program as specified in this PWS. The Government will validate The Contractor’s QC Program through its own Quality Assurance Program.

QUALITY CONTROL PLAN

The Contractor shall develop and submit a Contractor’s QCP for Government approval.

An outline of The Contractor’s proposed QC plan shall be submitted with The Contractor’s proposal in accordance with Section L of the RFP. The Contractor shall submit the final QC plan within 30 days after award. The Contractor shall review and update the QC plan and submit it for approval of changes by the COR if necessary 75 days prior to the beginning of each option year.

Design

The Contractor shall design the QCP in such a manner that each functional area may be extracted and used as a stand-alone quality control document for that functional area.

Content

The program shall address, at a minimum, all items listed in the PRS and the following tasks.

● Inspection Program

The QCP shall include a QC inspection program that covers all general and specific tasks included in the PWS. It shall specify tasks or areas to be inspected on both a scheduled and unscheduled basis, the manner in which inspections are to be conducted, the titles of the individuals who will perform the inspections, and the percentage of the work that will be inspected on a recurring basis. In developing this inspection program, The Contractor shall identify the key activities and associated characteristics in each process that have a significant influence on specific services and provide for methods for evaluation of the selected characteristics.

● Deficiency Identification The QCP shall include a method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable as defined in the PRS. This shall contain processes for corrective action without dependence upon Government direction.

● Deficiency Correction The QCP shall contain process control and process performance measurement procedures that include how The Contractor shall effect actions to prevent errors.

The Contractor shall demonstrate that it has designed quality into the delivery of services thereby mitigating the risk associated with delivery of deficient or nonconforming services.

● Documentation and Enforcement The QCP shall include a method of documenting and enforcing QC operations of both prime Contractor and subcontractor work, including inspections and testing.

● Surveillance Methods The QCP shall contain specific surveillance techniques for all functional areas. The surveillance methods shall be comprehensive and adaptable to the reporting system of the plan.

Files

The Contractor shall maintain a file of all inspections or tests conducted by The Contractor to include any corrective actions taken. This file shall be subject to review by the COR and Task Monitors and shall be submitted to the COR upon completion of The Contractor’s engagement.

Reports

The Contractor shall collect, track and maintain quality control data quarterly for each functional area identified in the PWS beginning at each task order start. The Contractor shall prepare a quarterly Quality Control Report and shall highlight the number of deficiencies that were discovered; immediate plans or steps taken to resolve deficiencies; when the deficiencies will be resolved; and recommendations to existing procedures that would preclude like deficiencies from occurring in the future. The report shall be submitted to the COR for review as part of The Contractor's QC program.

Documentation and Enforcement

The Contractor shall provide a rigorous and scheduled method for documenting and enforcing QC operations of both prime and subcontractor work, including inspections and testing. The Contractor shall maintain a database of all inspections conducted, the results of each inspection, and the corrective actions taken. This Contractor’s record and database shall contain the requisite data elements such that Contractor QC inspections can be reconciled with Government Quality Assurance (QA) results. This data shall be maintained on-site and available to the CO, COR, or Task Monitors.

Subcontractor Quality Control

The Contractor shall ensure that The Government’s performance standards are reflected in subcontracts within the scope of this PWS and that The Contractor’s Quality Control Plan includes surveillance of subcontract performance to the same extent as that required for Contractor performance.

Customer Comments

The Contractor shall encourage customer comments through the use of The Government Helpdesk customer satisfaction survey. The Contractor shall require all contractor staff to include a link to the survey in their government provided email. The Contractor shall encourage each customer to complete the form. When the form contains a valid customer complaint, as determined by the COR or Task Monitor, The Contractor, when requested by COR or Task Monitor, shall provide a written response addressing the root cause, the proposed corrective action and the proposed preventative action within five (5) days of receipt.

Execution of the Quality Control Plan

The Contractor shall execute the QCP to ensure Contractor performance meets or exceeds the performance standards established in this PWS.

PERFORMANCE EVALUATION MEETINGS

The Contractor’s Project Manager or designated representatives shall meet periodically with the COR to review performance. Meetings shall include review and analyses of key process indicators, analyses of process deficiencies, and problem resolution. At these meetings, the COR and The Contractor will discuss Contractor's performance as viewed by The Government and particularly the reconciliation of The Government’s Quality Assurance Inspection Findings with The Contractor’s own Quality Control findings. The Government will take appropriate action to resolve outstanding issues. A mutual effort shall be made by The Contractor and Government to resolve any and all identified problems.

Performance evaluation meetings will be held bi-weekly during the first 60 days of the engagement, and as needed, but not less than once a month, thereafter.

Deliverables

Requirement Frequency Number of Copies Medium/Format Submit To

Management Plan

75 days prior to each option year 1

Emailed Word document COR

Service Plan

Outline at task order start and final 10 days after each task order start 1

Emailed Word document COR

Personnel Plan

15 days prior to each task order start and when changes to the roster occur 1

Emailed Word document COR

Quality Control Plan

75 days prior to each option year 1

Emailed Word document COR

Weekly Reports

By noon Monday each week 1

Emailed Word document

Task Monitor

Quality Control Reports Quarterly 1

Emailed Word document COR

SECTION C-2

ACRONYMS AND DEFINITIONS

C-2.1 GENERAL

As used throughout this Contract, the following terms and acronyms shall have the meaning set forth below.

C-2.2 TERMINOLOGY

Acceptable Quality Level (AQL). The minimum percent of acceptable work that can be considered as satisfactory performance. The Government will generally accept work provided that it meets or exceeds the designated value of the AQL.

Acceptance, Approved, as Directed, as Permitted, as Required. Where these words or similar words are used, it shall be understood that the acceptance, approval, direction, permission or requirement of the Contracting Officer (CO) (or Contracting Officer’s Representative (COR), if applicable) is intended, unless stated otherwise.

Approval. The process through which The Government provides authorization to The Contractor to proceed with an action. Approval must be in writing and must be provided by a Government official who has the actual authority to issue it.

Business Day. References to business day(s) in the PWS equal a normal workday, generally from 8:30 am until 5:00 pm, Monday through Friday, excluding Federal holidays.

Contractor Staff. Contractor staff are employees of The Contractor and includes both Contractor employees and subcontract employees.

Contracting Officer (CO). Agent of The Government with the authority to enter into, administer, and terminate contracts, and make related determinations and findings.

Contracting Officer’s Representative (COR). The individual or individuals appointed by the Contracting Officer to act as the authorized Government representative and to oversee Contractor performance.

Days. References to days in the PWS equal calendar days unless otherwise specified.

Government-Furnished Property (GFP) / Government-Furnished Facilities (GFF).

Facilities, equipment, and materials in possession of, or acquired directly by The Government, and subsequently provided to The Contractor. While GFP is in the possession of The Contractor, title and other ownership interests in such GFP nonetheless remain vested in The Government. GFP may be used only for official Government purposes related to work under the Contract.

Indefinite Delivery Indefinite Quantity (IDIQ). A contract vehicle that provides for an indefinite quantity of services for a fixed time.

Performance Requirements Summary (PRS). A summary chart that identifies the required services of the contract that will be evaluated by The Government.

Performance Standards. The results-oriented measurement that describes the level of performance expected for a particular job element. It prescribes what The Contractor is expected to produce in such dimensions as quality and timeliness.

Project Manager (PM). The Contractor representative who acts as the point of contact (POC) with The Government and coordinates contract management.

Promptly. Action is completed in stated period or, if no period is stated, action is completed quickly with recognition of an…