DOL131RQ21667_Attachment_1_-_Statement_of_Work.doc

DOL131RQ21667 Attachment 1 – Statement of Work

TITLE: Data Maintenance Support for Hewlett Packard (HP) Storage Area Network (SAN) Hardware/Software

I. Background Information of Objectives

A. Objectives

The Department of Labor (DOL) requires warranty and maintenance support for our HP EVA Storage devices with the Office of the Assistant Secretary for Administration and management (OASAM) Office of the Chief Information Officer (OCIO)

B. Program Office

1. The Department of Labor will supply up to six (6) Authorized Contact Individuals upon award.

2. Equipment/Support will be provided to:

Department of Labor (DOL)

OASAM/OCIO

200 Constitution Avenue, NW. N-1301

Washington, D.C. 20210

Or, Atlanta Regional Office

ATTN:

61 Forsyth Street SW

6th floor

Atlanta, Georgia 30303

II. Services to be Performed

A. CONTRACTOR PERSONNEL

1. Contractor Technical Point of Contract. The Contractor shall provide a Contractor Technical Point of Contact (CTPOC) who shall be responsible for all contractor work performance under this contact.

2. The CTPOC shall be available to the Technical Project Manager (TPM) via telephone and shall respond to a request for discussion or resolution of technical problems immediately upon notification.

3. The CTPOC shall be available to the OASAM/OCIO for Technical support.

B. Employees are responsible for safeguarding sensitive information in accordance with Office of Management and Budget (OMB) guidance outlined in Memorandum 06-16 (M-06-06-16), Protection of Sensitive Agency Information, dated June 23, 2006.

C. Place of Performance

Department of Labor (DOL)

OASAM/OCIO

200 Constitution Avenue, NW, N-1301

Washington, D.C. 20210

(202) 693-XXXX

Or, Atlanta Regional Office

ATTN: <TBD>

61 Forsyth Street SW

6th Floor

Atlanta Georgia 30303

(404) 302-XXXX

III. Section 508 Compliance Section 508 requires that when Federal agencies develop procure, maintain, or use electronic and information technology, they must ensure that it is accessible to people with disabilities, unless it would pose an undue burden to do so. Federal employees and members of the public who have disabilities must have access to and use of information and services that is comparable to the access and use available to non-disabled Federal employees and members of the public. For additional information, please refer to FAR 39.2 or http://www.section508.gov IV. Government Terms & Definitions

A. CO—Contracting Officer

B. TPM—Technical Project Manager, a government employee

C. Any changes to the contract terms and conditions shall be coordinated through the Contracting Officer (CO). The CO is the only one authorized to obligate the Government.

V. Requirement The contractor shall independently perform all work and furnish all labor, materials, supplies, equipment, and services (except ads otherwise specified in the contract).

Technical Objectives—to obtain warranty service on the SAN (Hardware and Software). Hardware Problem Diagnosis, Online Support, Parts and Material Provided, 4 hour Onsite Response, 24 hours Standard Office Days, 24 hours day 6, 24 hours day seven, Holidays covered. HP Support Plus 24 Services. All Support Services must be made available via an HP Certified Trained Technician with the noted exception of the 5,000 series hardware which has become end of life which requires hardware support only.

HP warranty maintenance is to include the following: Same day services for one year as described below; all internal parts (except for consumables & cleaning); all labor and travel and/or shipping; replacement of the unit if necessary; toll free tech support telephone service.

The contractor shall independently perform all work and furnish all labor, materials, supplies, equipment, and services (except as otherwise specified in the contract).

The Department of Labor requires Defective Media Retention (DMR) be invoked for all Hard Drives.

DMR lets the Department of Labor keep and control disks and data deemed to be replaced due to a hardware failure.

The contractor will provide the COR a notification of any new serialized replacement hardware, providing the Make and Model information as well as the location in the following format:

A. HP Hardware Maintenance Onsite Support

1. Hardware Problem Diagnosis

2. Onsite Support

3. Parts and Material provided

4. 4 hour onsite response

5. 24 hours standard office days

6. 24 hours day 6

7. 24 hours day 7

8. Holidays Covered

9. Defective Media Retention B. HP Software Technical Unlimited Support

1. SW Technical Support

2. SW Electronic Support

3. 24 Hours standard Office days

4. 24 hours day 6

5. 24 hours day 7

6. Holidays Covered

7. Standard Response C. HP Software Updates Service

1. License to Use & SW Updates

2. HP recommended SW Update Method

3. HP Recommended Document Update Method Only exception to the above will be for End of Life 5000 series hardware which requires hardware support only.

Current HP SAN Devices Please note:

Regarding the 5000 series hardware only hardware support is required.

5000 Series Hardware—

· SAID 103740181895

· SAIS 103505749702

· SAID 103766980825

· SAID 103767215854

· SAID 103623624248(A)

The following is a table of all known hardware that contract is to cover. The table provides additional detail for coverage requirements and proposal submission.

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VI. Invoicing Procedures:

An original invoice shall be prepared and submitted to the Department of Labor (DOL) by email to:

DOL-NO-DM-OASAM@quickpay.dol.gov.

1). Electronic PDF/TIFF Invoice Submittal

In an effort to support the eCommerce initiative and expedite vendor payment processing, the DOL requires invoices to be submitted electronically.

The contractor shall:

a. Address the invoice to the appropriate e-mail address specified above.

b. Submit the invoice via attachment in PDF or TIFF format.

c. Submit only one invoice per electronic submittal.

d. Enter specific information in the subject line of the e-mail in the following format:

<Contractor Name>, DOL Agency, <Contract Number, BPA Call or Order Number>, Invoice Number, <Invoice Amount>

Example: ABC Co, OASAM, DOL00-00-X0000/X0000, Invoice Number AB-1298433, $15,000.00.

e. Submit a copy of the email with the attached invoice to the contracting officer’s representative (COR) at the COR email address specified in the contract.

f. Wait for either a success or failure e-mail response, regarding the invoice e-mail, before sending in another e-mail with the same invoice attachment.

The contractor MUST NOT:

a. Submit an invoice that exceeds the size limit of 16 megabytes (approximately 400-500 pages). However, if the invoice exceeds this limit, a summary invoice attachment of less than 16 megabytes should be e-mailed to the payment e-mail address above; while the detailed invoice, including any supplemental information, shall be sent to the COR or other representative at the address (specified in paragraph 2 below).

b. Submit an invoice that is heavy in shading or color.

1. An e-mailed PDF image cannot have any text that has a background with any color other than white. If the image has a shaded background, it will be converted to black, and the text will be illegible.

2. An emailed TIFF image must be black and white.

c. Submit more than one attachment as subsequent attachments will not be recognized.

d. Submit more than one invoice in a single attachment.

General Information

Payment due dates will be calculated only from the date that invoices are received in the electronic invoicing e-mail box and determined to be proper invoices.

Inquiries regarding invoices should be e-mailed to InvoiceInquiriesXXX@dol.gov. The relevant invoice must be attached to the inquiry e-mail and the subject line of the e-mail must state “INQUIRY,” followed by the information described in paragraph 1).d. above.

Example: INQUIRY: <Contractor Name>, DOL Agency, <Contract Number, BPA Call or Order Number>, Invoice Number, <Invoice Amount>

Do NOT use the electronic invoicing e-mail address for inquiries about the invoice.

2). Paper Invoices submitted via fax or U.S. mail Paper invoices should only be faxed or mailed when electronic email cannot be accomplished due to size limitations described above.

When invoices must be faxed due to e-mail size limitations, fax them to: 202-693-4451

When paper invoices must be mailed due to e-mail size limitations, mail them to the following address:

U.S. Department of Labor

Office of Financial Management Operations

Room S-5526 Attn: Charleetta Smithers 200 Constitution Avenue, N.W

Washington, DC 20210

VII. DOLAR 2952.201-70 CONTRACTING OFFICER'S REPRESENTATIVE (COR) (MAY 2004)

(a) Mr./Ms. ____________ at extension ______________ is hereby designated to act as contracting officer's representative (COR) under this contract.

(b) The COR is responsible, as applicable, for: receiving all deliverables; inspecting and accepting the supplies or services provided hereunder in accordance with the terms and conditions of this contract; providing direction to the contractor which clarifies the contract effort, fills in details or otherwise serves to accomplish the contractual scope of work; evaluating performance; and certifying all invoices/vouchers for acceptance of the supplies or services furnished for payment.

(c) The COR does not have the authority to alter the contractor's obligations under the contract, and/or modify any of the expressed terms, conditions, specifications, or cost of the agreement. If, as a result of technical discussions, it is desirable to alter/change contractual obligations or the scope of work, the contracting officer must issue such changes.