SOLICITATION_NO._DOL131RP21624.rtf

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED VETERAN-

OWNED SMALL BUSINESS

EMERGING SMALL

BUSINESS

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 3/2005)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL: WILLIAM P. JACKSON, jackson.william.p@dol.gov" jackson.william.p@dol.gov (202) 693-4595 jackson.william.p@dol.gov" jackson.william.p@dol.govSTANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 71

DOL131RP21624DOL131RI21601 12-21-2012

OASAM Office of Procurement Services x 100 U. S. Department of Labor x

RM S4307

200 Constitution Ave., NW Washington DC 20210 5416181 $14.0 M N/A X U. S. Department of Labor 200 Constitution Ave., NW Washington DC 20210 OASAM Office of Procurement Services U. S. Department of Labor

RM S4307

200 Constitution Ave., NW Washington DC 20210

OASAM BRANCH OF INVOICE PAYMENTS

RM: S-5526

US DEPARTMENT OF LABOR

200 CONSTITUTION AVENUE, NW

WASHINGTON DC 20210

See CONTINUATION Page See CONTINUATION Page X X

01-21-2012

10:00 A.M. EST

TBD

Operational and Management Support Services

See schedule B.

The contractor shall provide the services and deliverables in accordance with the Statement of Work (SOW).

Firm-Fixed-Price Indefinite-Delivery Indefinite-Quantity (IDIQ)

Base Year plus four (4) Option Years.

Period of Performance are as follows:

Base Year Period: 16 March 2013 – 15 March 2014 First Option Year Period: 16 March 2014 – 15 March 2015 Second Option Year Period: 16 March 2015 – 15 March 2016 Third Option Year Period: 16 March 2016 – 15 March 2017 Fourth Option Year Period: 16 March 2017 – 15 March 2018 m mdunne Changed from March 17, 2017 to March 16, 2017 to ensure continuous service (MFD).

The Government shall award an Indefinite Definite Indefinite Quantity contract utilizing the procedures of FAR Parts 12, 15, & 19.

All task orders will be awarded against the resultant on a firm fixed price basis only.

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS............................................................. -

B.1 PRICE/COST SCHEDULE

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OFWORK

SECTION D - PACKAGING AND MARKING

[there are NO clauses in this Section] SECTION E - INSPECTION AND ACCEPTANCE.....................................................................................-

E.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE

SECTION F - DELIVERIES OR PERFORMANCE

F.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE

F.2 DELIVERY SCHEDULE

[there are NO clauses in this Section]

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 DOLAR 2952.201-70 CONTRACTING OFFICER'S REPRESENTATIVE (COR) (MAY 2004)

G.2 SUBMISSION OF INVOICES……………………………………………………………………

GG.3 OPS-001 – INCREMENTAL FUNDING PLAN …………………………………………………

G.4 PERIOD OF PERFORMANCE…………………………………………………………………. ….

G.54 POINT OF CONTACT………………………………………………………………………………..

G.65 STANDARDS OF WORK………………………………………………………………………..….

G.7 FIRM FIXED PRICE TASK ORDER PROCEDURES

SECTION H - SPECIAL CONTRACT REQUIREMENTS

[there are NO clauses in this Section]

SECTION I - CONTRACT CLAUSES

I.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE

I.2 52.204-10 REPORTING EXECUTIVE COMPENSATION AND FIRST-TIER SUBCONTRACT

AWARDS (JUL 2010)

I.3 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES

OR EXECUTIVE ORDERS--COMMERCIAL ITEMS (JAN 2011)

I.4 52.216-18 ORDERING (OCT 1995)

I.5 52.216-19 ORDER LIMITATIONS (OCT 1995)

I.6 52.216-22 INDEFINITE QUANTITY (OCT 1995)

I.7 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

I.8 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

I.9 52.219-6 NOTICE OF TOTAL SMALL BUSINESS SET-ASIDE (NOV 2011) …………………….

I.9 10 52.219-28 POST-AWARD SMALL BUSINESS PROGRAM REREPRESENTATION (APR 2009) .

I.110 52.222-40 NOTIFICATION OF EMPLOYEE RIGHTS UNDER THE NATIONAL LABOR

RELATIONS ACT (JAN 2010) (DEVIATION)

I.121 52.222-43 FAIR LABOR STANDARDS ACT AND SERVICE CONTRACT ACT - PRICE

ADJUSTMENT (MULTIPLE YEAR AND OPTION CONTRACTS) (SEP 2009)

I.132 52.222-52 EXEMPTION FROM APPLICATION OF THE SERVICE CONTRACT ACT TO

CONTRACTS FOR CERTAIN SERVICES--CERTIFICATION (NOV 2007)

I.143 52.222-54 EMPLOYMENT ELIGIBILITY VERIFICATION (JAN 2009)

I.154 52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR (APR 1984)

I.165 52.249-14 EXCUSABLE DELAYS (APR 1984)

I.176 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

SECTION J - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

J.1 TECHNICAL EXHIBIT 1, PERFORMANCE REQUIREMENTS

Livemore, California Wage Determination J.J.2 TECHWestminister, Colorado, Wage DeterminationNICAL EXHIBIT 2, DELIVERABLES SCHEDULE

J.3 TECHNICAL EXHIBIT 3, EXISTING RESOURCE CENTER LOCATIONS Idaho Falls, Idaho, Wage Determination

J.4 TECHNICAL EXHIBIT 4, Paducah, Kentucky, Wage Determination ESTIMATED WORKLOAD DATA

J.1 OWCP EXHIBITS……………………………………………………………………………………..

SECTION K - REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF

OFFERORS

K.1 52.204-8 ANNUAL REPRESENTATIONS AND CERTIFICATIONS (OCT 2010)

K.2 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (APR 2010)

K.3 SIGNATURE BLOCK

SECTION L - INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

L.1 NOTICE LISTING SOLICITATION PROVISIONS INCORPORATED BY REFERENCE

L.2 52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL ITEMS (JUN 2008)

L.3 52.216-1 TYPE OF CONTRACT (APR 1984)

L.4 52.233-2 SERVICE OF PROTEST (SEP 2006)

L.5 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

SECTION M - EVALUATION FACTORS FOR AWARD

M.1 NOTICE LISTING SOLICITATION PROVISIONS INCORPORATED BY REFERENCE

M.2 52.212-2 EVALUATION--COMMERCIAL ITEMS (JAN 1999)

B.1 PRICE/COST SCHEDULE

Format and structure is entirely at the discretion of each offeror, in regards to the proposal. The Contractor shall include labor categories, hours, and hourly rates for each CLIN for the Base and each Option Year. The prices provided must total the lump sum provided in each CLIN below. Firm Fixed Price. Include base plus four option years.

CLIN 0001 Overall operation of nationwide activities including all costs to centrally operate the project

CLIN 0002 California Resource Center

CLIN 0003 Denver Resource Center

CLIN 0004 Espanola Resource Center

CLIN 0005 Hanford Resource Center

CLIN 0006 Idaho Falls Resource Center

CLIN 0007 Las Vegas Resource Center

CLIN 0008 New York Resource Center

CLIN 0009 Oak Ridge Resource Center

CLIN 0010 Paducah Resource Center

CLIN 0011 Portsmouth Resource Center

CLIN 0012 Savannah River Resource Center

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OFWORK

PERFORMANCE WORK STATEMENT (PWS)

Office of Workers’ Compensation Programs Resource Center Operation and Managerial Support

Part 1

General Information

General: This is a non-personnel services contract to provide operational and managerial support for each of the Department of Labor’s Office of Workers’ Compensation Program’s Division of Energy Employees Occupational Illness Compensation’s eleven stationary Resource Centers located nationwide. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the operational and managerial support for each of DEEOIC’s eleven stationary Resource Centers located nationwide as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

Background: Public Law 106-398, the Energy Employees Occupational Illness Compensation Program Act of 2000 (EEOICPA), established a program to compensate nuclear weapons program workers who suffered adverse effects from exposure to beryllium, ionizing radiation, and other hazards in the course of their nuclear weapons program-related work. The Fiscal Year 2005 National Defense Authorization Act, signed by President Bush on October 28, 2004, amended the EEOICPA by creating a new system of federal compensation called Part E. Part E is administered by the Department of Labor and affords coverage to U.S. Department of Energy contractors and subcontractors and certain individuals potentially covered by the Radiation Exposure Compensation Act for exposures to an array of toxic substances and chemicals.

Since many EEOICPA claimants are expected to be elderly, in poor health, or survivors of deceased nuclear weapons program workers, the Department of Labor’s Division of Energy Employees Occupational Illness Compensation (DEEOIC), which administers the EEOICPA, operates 11 Resource Centers nationwide to relieve potential and existing EEOICPA claimants of as much of the initial burden to submitting EEOICPA claims as possible. DEEOIC’s 11 Resource Centers are located in the following cities and states where potential EEOICPA claimants are expected to be concentrated: Livermore, California; Westminster, Colorado; Espanola, New Mexico; Richland, Washington; Idaho Falls, Idaho; Las Vegas, Nevada; Amherst, New York; Oak Ridge, Tennessee; Paducah, Kentucky; Portsmouth, Ohio; and North Augusta, South Carolina. The Government is responsible for procuring Resource Center office space through the U.S. General Services Administration. Resource Center office locations may only change if required by the Government.

Resource Center staff assist potential and existing EEOICPA claimants by assisting in the completion and filing of EEOICPA claim forms, completing Part E Occupational History Questionnaire (OHQ) interviews, gathering pertinent employment and medical documentation whenever necessary, assisting in interactions with the Department of Labor and the Department of Energy, and by providing assistance to claimants and their medical and service providers to resolve payment issues relating to medical bills and travel reimbursement. Each regional Resource Center is expected to establish appropriate working relationships with local Department of Energy field elements and site contractors and state and executive agencies that assist DEEOIC with the adjudication of claims under the EEOICPA. The Resource Centers also conduct outreach activities that consist of any and all activities deemed necessary by DOL to provide information to the public and solicit EEOICPA claims. Outreach activities also include establishing and maintaining relationships with state and local organizations in an effort to keep the public informed about the EEOICPA including all current policy and developments.

Objectives: The primary objectives of DEEOIC’s Resource Centers are: (1) assisting in the completion and submission of all EEOICPA claim forms and additional OWCP/EEOICPA forms as needed (in some cases, this may involve preparing claim forms for the claimant’s review and signature), (2) completing initial OHQ interviews on Part E cases whenever necessary, (3) answering claimant questions regarding Parts B and E of the EEOICPA via telephone or in-office appointments, (4) establishing and maintaining relationships with Department of Energy field elements and site contractors and with state and executive agencies that assist DEEOIC with the adjudication of claims under the EEOICPA, (5) answering claimant questions regarding their EEOICPA medical benefits, and (6) conducting and coordinating outreach activities with DEEOIC that consist of any and all activities deemed necessary by DEEOIC to provide information to the public and solicit claims.

Scope: The contractor shall provide all administrative, professional, and technical support necessary to maintain all 11 existing DEEOIC Resource Centers.

Period of Performance: The period of performance shall be for one (1) Base year of 12 months and four (4) 12 month option years. The Period of Performance reads as follows:

Base Year: March 16, 2013 through March 15, 2014

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the contractor assures themselves that all work complies with the requirement of the contract. The quality control plan should be submitted with the contractor’s proposal. Three copies of a comprehensive written quality control plan shall be submitted to the contracting office and contracting officer’s technical representative, within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed changes to the quality control system.

1.6.2 Quality Assurance: According to the Inspection of Services clause, 52.246-4, the government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan m mdunne Per conversation with Erica Nemmers on Friday, November 2, 2012, DEEOIC is unable to attach a QASP as a Technical Exhibit because we were told by previous Contracting Officers one would not be needed until after the contract has been awarded. Erica confirmed that this was ok during our conversation (MFD). . This plan is focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: The contractor is not required to work the following holidays:

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 8:30 a.m. thru 5:00 p.m., Monday thru Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place-of-Performance: The work to be performed under this contract will be performed at facilities provided/procured by the Government. Reference Technical Exhibit 4 which states the location of each stationary Resource Center m mdunne Technical Exhibit 4 lists the addresses of all eleven stationary Resource Centers (MFD). .

1.6.6 Type of Contract: The Government will award Firm-Fixed-Price Indefinite-Delivery Indefinite-Quantity (IDIQ) contract, with firm fixed priced task orders. Specific tasks will be defined at the task order level..

1.6.7 Security Requirements: All contractor employees proposed to perform under this contract at a government facility or proposed to access Department of Labor information or other sensitive information require background investigations. The Office of Personnel Management will conduct background investigations of contractor employees. Since the Office of Personnel Management only accepts requests from Federal agencies to conduct background investigations, the DOL Contracting Officer or designee will make arrangements with the contractor to send the contractor employee’s completed investigation papers to the DOL Agency for submission to the Office of Personnel Management.

1.6.7.1 Background Investigation Requirements: The Contractor Officer’s Representative NES-OB Nemmers, Erica S - OASAM BOC Who will perform this function? I m mdunne The COR will perform this function per Michelle Wood (MFD). will inform the contractor of the investigation requirements for each contractor employee position, as well as the required forms and other documents to be submitted. On or before the contractor employee starts working on the project, the contractor shall submit the following documents completed by the contractor employee: SF-85 Questionnaire for Non-Sensitive Positions; OF-306 Declaration of Federal Employment; a current resume; and Non-Disclosure Agreement. If the DOL Contracting Officer or DOL Contracting Officer’s Representative determines that the contractor employee is required to complete any other documents, the Contracting Officer’s Representative will so inform the contractor. The contractor shall make arrangements with the Contracting Officer’s Representative to ensure that the contractor employee is fingerprinted. The forms listed above can be found at the following website: http://www.opm.gov/forms. All contractor employees proposed to perform under this contract at a DOL facility or proposed to access DOL information or other sensitive information will be fingerprinted at a designated location to preserve chain –of –custody.

1.6.7.2 Payment for Background Investigation: The Government is responsible for the cost of the investigations, unless otherwise specified.

1.6.7.3 Investigation Process: On or before the contractor employee’s first day of work, the contractor shall provide the forms listed in 1.6.7.1 above to the Contracting Officer or designee. If the contractor employee is assigned to Critical-Sensitive or Non-Critical-Sensitive work, the contractor shall ensure that he or she completes the Fair Credit Reporting Act (FCRA) release form. If the contractor employee is assigned to Low Risk work and is employed on a seasonal, daily, or intermittent basis, or for no more than 180 days, he or she does not have to complete the forms listed in 1.6.7.1. above, but the contractor shall ensure that the contractor employee is fingerprinted as directed by the Contracting Officer or designee. Low risk work includes tasks with potential for limited impact (as defined by the Government) to the OWCP programs or mission, or on the integrity and efficiency of services. The contractor shall submit written procedures to the designated DOL Agency official describing the procedures it will follow to satisfy all investigation requirements.

1.6.7.4 Unfavorable Suitability Determination: If a designated DOL official determines that the contractor employee is unsuitable after evaluation of the investigative findings, the Contracting Officer or designee will inform the contractor in writing that the contractor employee is being removed from or denied access to DOL facilities and/or information and information systems. Any removal or denial of access of a contractor employee will not be considered ground for delay or adjustment claim from the contractor. Also, if the contractor employee answers “Yes” to one or more of questions 9 through 13 of the OF-306, the contractor employee will not be permitted to work on a DOL contract without prior DOL approval.

1.6.7.5 Contractor Employee Non-Disclosure Agreement: The contractor shall require each contractor employee to review and sign the non-disclosure agreement, on or before the employee’s first day of work on the DOL contract. The contractor shall send the signed copy to the Contracting Officer or designee.

1.6.8 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials should be secured.

1.6.9 Information Technology Systems Security: The Contractor shall guarantee strict confidentiality of the information/data that is provided by the Government during the performance of the contract. The Government has determined that the information/data that the Contractor will be provided during the performance of this contract is sensitive in nature.

1.6.10 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.11 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinates availability of government furnished property; and provides site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.12 Key Personnel: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:30 a.m. to 5:00 p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. The contracting office must be notified of any change of key personnel.

1.6.13 Contractor Travel: Contractor will be required to travel the Continental United States, Hawaii, and Alaska, during the performance of this contract to attend meetings, conferences, training, and to perform outreach activities with and on behalf of DOL. The contractor will be required to travel off-site to conduct any outreach activities deemed necessary by DOL to support this PWS. The contractor will also be required to ship outreach materials to these off-site locations in support of this PWS.

All travel must be pre-approved in writing by the COR at least 10 days prior to travel date. The only exception will be granted to travel related to urgent and/or terminal cases. In such cases the COR will specify travel procedures at the award kickoff meeting. All travel must be in accordance with Federal Travel Regulations, see FAR 31.205-46.

1.6.14 Other Direct Costs: This category includes travel (outlined in 1.6.13), reproduction and shipping expenses associated with outreach and travel, and the renting of suitable venues for outreach meetings and events. It may also include the postage, shipping, and copying associated with outreach mailings.

1.6.15 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.16 PHASE IN /PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Is defined as Monday through Friday, unless specified otherwise.

2.XXX – INSERT TERMINOLOGY USED IN QASP: For example, “random surveillance” and “Annual Accountability Reviews m mdunne Since the QASP has not been written at this time, we are unable to insert the language from it (MFD). ”

2.1.14. PERFORMANCE REQUIREMENT: The point that divides acceptable and unacceptable performance of a task according to the PRS and the Inspection of Services clause.

2.1.15 PERFORMANCE REQUIREMENTS SUMMARY: A listing of the service outputs under the contract that are to be evaluated by the COR on a regular basis, the surveillance methods to be used for these outputs, and the performance requirements of the listed outputs.

2.2. ACRONYMS m mdunne I believe all ACRONYMS have been identified below (MFD). : NES-OB Nemmers, Erica S - OASAM BOC Ensure you include in acronyms all definitions from above (when applicable).

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide personnel to assist with production and set-up as needed.

3.2 Facilities: The Government will be responsible for providing and procuring the premises for the eleven stationary Resource Centers. Resource Center office locations may only change if required by the Government. Technical Exhibit 4 includes the location of all eleven stationary Resource Center premises. The Government will also provide furniture for each eleven stationary Resource Centers.

3.3 Equipment: The Government will provide personal computers for Contract employees use. Technical Exhibit 5 includes a list of all computer equipment to be provided by the Government.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2. Equipment: The Contractor shall be responsible for managing, operating and maintaining the Resource Centers, and to provide IT services, telecommunication and resource support. The DOL will provide access to program specific application via the Contractor’s internet source provider (ISP). Billings under any lease assigned to the Contractor will be treated as an Other Direct Cost of the contract and will be detailed on the invoices. The Contractor will provide internet access, software (Microsoft products), and telecommunications for the Resource Centers in addition to other direct costs including supplies, office equipment, maintenance of each location and other materials and services as needed.

In addition to providing telecommunication support, the Contractor will be responsible for transitioning existing toll-free numbers at each of the 11 stationary Resource Centers from the incumbent vendor to the selected vendor and for maintaining these toll-free numbers.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1 Basic Services: The contractor shall provide operational and administrative management and technical support services for all existing 11 stationary Resource Centers located nationwide under the Energy Employees Occupational Illness Compensation Program Act, where DOL through the U.S. General Services Administration, has made arrangement for leases. Reference Technical Exhibit 1, “5.1” and Technical Exhibit 4 m mdunne Exhibit #s have been added pr request and are highlighted for reference. .

5.2 General Task: Provide appropriate program management/supervision to Resource Center staff to ensure that all Resource Center activities are conducted consistently and efficiently and that DEEOIC program goals are met. Ensure potential and existing EEOICPA claimants are assisted quickly and efficiently and are not subjected to prolonged waits for assistance during Resource Center office visits.

5.2.1 Limitations of Task: Resource Center staff provide EEOICPA claim development support and program outreach as well as initial claim intake. The Government retains all adjudicatory and most claim development functions. The Resource Center staff is only allowed to perform the functions outlined in this PWS. The Resource Center staff has no EEOICPA claim adjudication authority.

5.3 Staffing: Provide sufficient personnel, in number, experience, and qualifications to perform the assigned tasks associated with each of the 11 stationary Resource Centers’ operations and management. The specific number of personnel including caseworkers, administrative assistants, office managers, and program management/supervision at each Resource Center location will depend on workload. Reference Technical Exhibit, 1, “5.3.”

5.3.1 Staffing Qualifications: Contractor must ensure Resource Center staff are trained/skilled in the following areas: (1) knowledge of the EEOICPA and the differences between Parts B and E, (2) knowledge of all U.S. Department of Energy covered facilities located across the country, (3) the purpose and type of assistance provided to EEOICPA claimants including but not limited to how to complete EEOICPA claim forms and how and when to complete Part E Occupational History Questionnaire (OHQ) Interviews, (4) knowledge of employment and medical information collection techniques and procedures; (5) knowledge of the Privacy Act and how to handle sensitive information, and (6) knowledge of documentation reporting requirements and transmittal procedures. Reference Technical Exhibit, 1, “5.3.1.”

5.4 Training: The contractor must ensure Resource Center staff are skilled/trained in the EEOICPA, the EEOICPA’s governing regulations, and the Federal EEOICPA Procedure Manual including the Federal EEOICPA Procedure Manual Chapter 2-0200 Resource Centers, which provides guidance for certain aspects of Resource Center operations including information handling, dealing with claimants, completing EEOICPA claim forms, and transmittal procedures. Implementation should assure consistency among the Resource Centers in providing assistance to claimants and DEEOIC, but should also accommodate the needs of individual offices in dealing with specific U.S. Department of Energy site contractors. In addition, the contractor must also ensure Resource Center staff are skilled/trained in all EEOICPA Final Bulletins and Circulars issued by DEEOIC, which provide detailed guidance to claims staff on the handling of new claim situations not addressed in the Federal EEOICPA Procedure Manual.

5.5 Customer Service: Maintain an appointment/scheduling/caseworker assignment process that ensures both potential and existing claimants are assisted quickly and efficiently and are not subjected to prolonged waits during either Resource Center office visits or telephone calls. Reference Technical Exhibit, 1, “5.5.”

5.5.1 Telephone Messages: All telephone call messages are to be returned within the time frames stated in Technical Exhibit 1 (Performance Requirements Summary). Reference Technical Exhibit, 1, “5.5.1.”

5.5.2 Terminal Cases: Immediately assist DEEOIC staff processing claims for end-stage terminally ill EEOICPA claimants. Assistance may include, but is not limited to, obtaining claimant’s signature at his/her residence or medical care facility if it is located in a geographical area surrounding a stationary Resource Center, immediately transmitting documents to one of DEEOIC’s District Offices, Final Adjudication Branch, or National Office, and attempting to contact claimants and medical care providers on behalf of DEEOIC and/or the EEOICPA claimant. Reference Technical Exhibit, 1, “5.5.2.”

5.5.3 Energy Compensation System: DEEOIC’s Energy Compensation System (ECS) database usage is granted to Resource Center staff to only record claimant interaction and obtain claim status updates. Claimant interaction is recorded in ECS Notes or ECS Telephone Management System (TMS). Resource Center staff cannot input ECS case status updates. DEEOIC guidance regarding ECS usage by Resource Center staff, including security, must be followed at all times. Reference Technical Exhibit, 1, “5.5.3.”

5.6 Claim Intake and Assistance: Most new EEOICPA claims are filed directly with the Resource Centers. Therefore, Resource Center staff is to provide assistance either in-person or telephonically to claimants in completing necessary EEOICPA claim forms: Form EE-1: Employee’s Claim and Form EE-2: Survivor’s Claim. All Government Regulations and Standard Operating Procedures must be implemented and followed when assisting in the completion of necessary EEOICPA claim forms. Further, all guidance and time frames stated in the Federal EEOICPA Procedure Manual Chapter 2-0200 Resource Centers must also be followed. Reference Technical Exhibit, 1, “5.6.”

5.6.1 Additional Forms: At times it may be necessary for Resource Center staff to assist claimants either in-person or telephonically with the completion of additional DEEOIC forms including Employment History: Form EE-3 and Employment History Affidavit: Form EE-4. Resource Center staff will assist with the completion of these additional forms whenever necessary or requested by DEEOIC. All Government Regulations and Standard Operating Procedures must be implemented and followed when completing necessary EEOICPA forms. Further, all guidance and time frames stated in the Federal EEOICPA Procedure Manual Chapter 2-0200 Resource Centers must also be followed. Reference Technical Exhibit, 1, “5.6.1.”

5.7 Occupational History Development: Resource Center staff conduct initial occupational history development on Part E cases only regarding claims involving covered Part E employees or their eligible survivors. This is done in part by completion of the Occupational History Questionnaire (OHQ) interview. All guidance and time frames stated in the Federal EEOICPA Procedure Manual Chapter 2-0200 Resource Centers must be followed. Reference Technical Exhibit, 1, “5.7.”

5.7.1 Occupational History Questionnaire (OHQ) Interviews: Complete OHQ interviews on Part E EEOICPA cases whenever necessary either in-person or telephonically following the guidance and time frames stated in the Federal EEOICPA Procedure Manual Chapter 2-0200 Resource Centers. Resource Center staff must adhere to DEEOIC developed script when conducting interviews. Reference Technical Exhibit, 1, “5.7.1.”

5.8 Alternative to Filing Option: Resource Center staff will be required to explain to a non-covered Part E spouse or child of a deceased DOE contractor employee or Radiation Exposure Compensation Act Section 5 uranium worker that he/she may submit a written request for an informal evaluation report from DEEOIC that will state whether the employee contracted a covered illness as a result of employment at a covered EEOICPA facility. Resource Center staff may also transfer letters requesting an Alternative Filing Option to one of DEEOIC’s four District Offices on a claimant’s behalf and assist claimants with completing the letter when an individual has elected to request the Alternative Filing Option. Reference Technical Exhibit, 1, “5.8.”

5.9 Program Information: If a potential claimant requests information and/or guidance and no claim is on file, the Resource Center staff will inform the potential claimant of filing requirements and available EEOICPA benefits. If a current EEOICPA claimant contacts the RC for guidance about the claims process, the Resource Center staff can provide guidance to the claimant as needed. Also Resource Center staff assist claimants in understanding the information being sought in DEEOIC District Office development letters, and explain the means by which such information may be obtained. Guidance stated in the Federal EEOICPA Procedure Manual Chapter 2-0200 Resource Centers regarding how to answer program information questions and how to document phone calls, etc., must be followed. Reference Technical Exhibit, 1, “5.9.”

5.9.1 Claim Status: Resource Center staff may answer questions regarding occupational history development or other general questions regarding how claims are adjudicated under the EEOICPA. However, if the claim status request is specific to an adjudicatory action or falls beyond the scope of this PWS, the Resource Center staff member determines the case file location in ECS and directs the caller to the proper DEEOIC District Office of Final Adjudication Branch claims examiner. Guidance stated in the Federal EEOICPA Procedure Manual Chapter 2-0200 Resource Centers must be followed. Reference Technical Exhibit, 1, “5.9.1.”

5.10 Transfer of Cases and Case Materials: Once all possible actions are complete, the Resource Center staff sends all claim forms, associated documents, and the Resource Center checklist to the appropriate DEEOIC District Office with a memorandum outlining all Resource Center activities to that point. Guidance stated in the Federal EEOICPA Procedure Manual Chapter 2-0200 Resource Centers must be followed. Reference Technical Exhibit, 1, “5.10.”

5.10.1 File Retention: Depending on the circumstances and the need for additional follow-up, Resource Center staff may need to retain or destroy file materials as necessary. Guidance stated in the Federal EEOICPA Procedure Manual Chapter 2-0200 Resource Centers must be followed. Reference Technical Exhibit, 1, “5.10.1.”

5.11 Outreach: Conduct and coordinate outreach activities across the United States to provide information to the public regarding the EEOICPA and to solicit new claims. Reference Technical Exhibit, 1, “5.11.”

5.11.1 Logistical Support for DEEOIC Outreach Activities: Provide logistical support for outreach events and conference calls both sponsored and attended by DEEOIC. Logistical support includes (but is not limited to) coordinating, scheduling, and participating in the event or conference call. Outreach events needing logistical support include (but are not limited to) town hall meetings, traveling resource centers, and meetings. Reference Technical Exhibit, 1, “5.11.1.”

5.11.2 Satellite Resource Centers: Provide staffing for all current off-site satellite Resource Centers in designated locations as required by DEEOIC. Identify the need for additional satellite Resource Centers and once approval is received from DEEOIC coordinate, schedule, and staff Satellite Resource Centers accordingly. Reference Technical Exhibit, 1, “5.11.2.”

5.11.3 Development of Outreach Materials: Develop information packets and other outreach documents to assist potential and current EEOICPA claimants. All outreach materials developed must be approved by DEEOIC National Office management prior to distribution to the public. Reference Technical Exhibit, 1, “5.11.3.”

5.11.4 Research Support: The Contractor shall provide research support to DEEOIC regarding where to find potential EEOICPA claimant populations. Reference Technical Exhibit, 1, “5.11.4.”

5.12 Support Contacts: Establish and maintain relationships with organizations from which claimant information must be solicited including such organizations as local U.S. Department of Energy field elements, U.S. Department of Energy site contractors, state and executive agencies, unions, and community organizations. Reference Technical Exhibit, 1, “5.12.”

5.13 Medical Bill Payment Assistance: Answer questions and provide assistance to claimants and their medical and service providers to resolve payment issues relating to: medical bills, travel reimbursement, medical provider enrollment, impairment billing issues, pharmacy and prescription reimbursement issues, Level 4 assistance, and coding problems. Reference Technical Exhibit, 1, “5.13.”

5.13.1 Medical Reimbursement: Explain and answer questions regarding medical reimbursement as related to medical bill payment assistance. Provide assistance either in person or telephonically to claimants whenever necessary in completing Form OWCP-915: Claim for Medical Reimbursement. Reference Technical Exhibit, 1, “5.13.1.”

5.13.2 Travel Reimbursement: Explain and answer questions regarding travel reimbursement as related to medical bill payment assistance. Provide assistance either in person or telephonically to claimants whenever necessary in completing Form OWCP-957: Medical Travel Refund Request. Reference Technical Exhibit, 1, “5.13.2.”

5.14 Personally Identifiable Information: Implement appropriate practices to safeguard the Personally Identifiable Information of claimants and prospective claimants in accordance with all Government policies. Reference Technical Exhibit, 1, “5.14.”

5.15 Reference Materials: Maintain reference materials necessary to comply with all EEOICPA requirements including, but not limited to: program-related regulations and forms, U.S. Department of Energy site maps, pertinent U.S. Department of Energy facility information, approved DEEOIC handouts and claimant guides, and contact lists for obtaining employment and medical records. Reference Technical Exhibit, 1, “5.15.”

5.16 Energy Records Access Management Database: Maintain the Energy Records Access Management (ERAM) database which includes all Resource Center claim-related activities. Reference Technical Exhibit, 1, “5.16.”

5.16.1 Documentation of Activities in ERAM Database: Document all claim-related activities and outreach activities in the ERAM database including all office visits, phone calls, actions taken including mailings to DEEOIC District Offices, Final Adjudication Branch, and National Office, and all outreach activities including contacts made and new claims filed. Reference Technical Exhibit, 1, “5.16.1.”

5.16.2 Automated Systems Security Requirements: The Contractor must ensure the ERAM Database is in compliance with all Government automated system security requirements. The Contractor will also be responsible for assigning, modifying, and terminating unique user names and passwords to authorized users. The Contractor will also be responsible for maintaining a current list of all users and account activity which can be made available to the Government at any time. Reference Technical Exhibit, 1, “5.16.2.”

5.16.3 Password Protection: The Contractor shall ensure the ERAM…