Sample_Task Order_041912.docx

Workforce3One SAMPLE: Statement of Work

BACKGROUND

The Employment and Training Administration (ETA) main online technical assistance platform, Workforce3One provides virtual trainings and technical assistance to the public workforce system regarding innovative workforce strategies. These Web-based learning events, virtual communities and resources will help engage the public workforce system in sharing promising practices and information, encouraging peer-to-peer learning, and connecting with subject matter experts.

OBJECTIVE

ETA’s online technical assistance platform is an interactive communications and learning platform designed to build the capacity of the workforce investment system to develop talent development strategies that enable customers to be successful in the 21st century economy. Funds will be used to support, expand and enhance the platform to share and disseminate strategic approaches and promising practices to support the workforce system.

SCOPE

ETA expects that all materials developed through the contractor (referenced below) will be completed in a timely fashion.

Task 1. Blended E-Learning Strategy: Assist in the implementation of the virtual learning strategy for workforce investment system audience with the production of Web-based learning events (Webinars), asynchronous learning (pre-recorded events), broadcasts of interviews with experts (Podcasts), and the development of associated learning materials. The contractor would provide consulting services to manage all of the processes related with the development, production, and successful delivery of these activities.

Deliverable 1: On-line learning meeting platform

1. The on-line learning meeting platform would be able to host a maximum of 250 participants.

2. The on-line learning meeting platform will be able to host at least 2 webinars simultaneously.

3. The on-line learning meeting platform would be compatible with the existing infrastructure.

Deliverable 2: Management and process of virtual events

Under the discretion of the Contracting Officer’s Representative (COR), the contractor will produce at minimum 40 hours of virtual learning events in the form of Webinars, Pre-Recorded events, and Podcasts targeting the workforce system.

1. The Contractor will produce invitations, PowerPoints (as requested), and emails to appropriate audience groups; all requiring minimal edits and modification on the part of Federal staff – ‘camera ready’.

2. The Contractor will advertise and e-blast invitations on the virtual learning events as directed by Federal staff.

3. The Contractor will manage the registration process for all virtual training events.

4. The Contractor will schedule and coordinate with Federal staff on all virtual learning events including one dry-run event corresponding with each virtual learning event.

5. The Contractor will produce, edit, and post all virtual trainings onto ETA’s online technical assistance platform.

6. Unless otherwise directed by Federal staff or COR, Contractor will provide a transcript of all a virtual learning event within 3 business days.

7. The Contractor will provide technical assistance for all virtual learning events during all stages of production from inception to posting of event.

8. In support of the virtual on-line training events the Contractor will provide teleconference line when requested by Federal Staff and/or COR.

9. The on-line technical meeting platform (E.g. Adobe Connect) will have the ability to host webinars.

a. The on-line learning meeting platform would be able to host at most 250 participants.

b. The on-line learning meeting platform will be able to host at least 2 webinars simultaneously.

c. The on-line learning meeting platform would be compatible with the existing infrastructure.

10. If an outside teleconference service is engaged for recording a virtual training event, the Contractor will coordinate services.

11. Unless otherwise directed by Federal staff

a. Webinars will be no more then 60 minutes long with one 60 minute dry-run and 250 seat participant maximum capacity utilizing both teleconference and Voice Over Internet Protocol functionality.

b. Pre-Recorded events will be no more than 60 minutes long with one 60 minute dry-run.

c. No minimum or limit set on Podcasts.

Task 2. Presentation of Content: The contractor will continuously survey workforce journals, websites, conference events and other forums/mediums to identify, generate and feature content that highlight promising practices in the workforce system, as well as review submissions from registrants.

Deliverables:

1. Identification and posting of at least 50 workforce related resources throughout the website.

2. Production of a monthly newsletter for every month the contract is active.

a. Contractor will offer topical suggestions for the monthly newsletter one month prior to publication.

b. Contractor will draft a monthly newsletter and send to Federal staff at least one week prior to posting and distribution.

3. Updating homepage of the Workforce3One for current and relevant content

Task 3. Communities of Practice (CoP)-Interactive Networking: A major technical assistance strategy for ETA is the facilitation of peer-to-peer learning. The contractor will continuously survey social media industry practices then recommend how to improve the functionality and usability of the new and existing Communities of Practice (CoPs) within the constraints of the government’s technology and social media policies.

Deliverables:

1. At the direction of the COR, the contractor will identify and develop content in the form of blogs, discussion threads and resources to post on the various CoPs.

2. The contractor would provide consultative services to the CoP managers improving the use and experience of the CoP for the workforce system.

3. At the direction of the COR, the contractor will implement design improvements related to existing Communities of Practice. The design changes will improve functionality, navigation, and usability of the site to promote and facilitate peer-to-peer interaction among the members of the community and retrieval of resources.

4. Production of monthly statistical reports detailing the usage and upload of new content.

5. Production of quarterly trend analyses capturing data elements to evaluate the use of the CoPs.

6. Production of guides and resources (Virtual and non-virtual) to support the use of the CoPs.

7. Creation of new CoPs under the discretion of the COR.

a. Contractor will provide technical assistance in the design, launch and maintenance of CoPs.

b. Contractor will schedule a one-hour design meeting for every for each new CoP approved by the COR . The one- hour design meeting will provide an overview of all the design options available including an explanation and review of the Web 2.0 tools available including Wiki, Blog, Discussion, RSS Feed, etc.

c. Contractor will provide at minimum a one-hour tutorial accompanied with hand-outs, and resources on how to mange a CoP including uploading content; understanding all functions of the console; and roles and responsibilities of Contractor, Manager and blogger of a Community.

Task 4. Design Changes – The on-line learning platform will require periodic design changes to improve the functionality of the site and increase compliance with Department of Labor On-Line Security Protocols. The contractor will implement the necessary changes, under the direction of the COR.

Deliverables:

1) The contractor might purchase software or hardware equipment to support the implementation of new design changes or expansion of social media usage.

Task 5. Technical Support and Maintenance – The contractor will maintain the necessary licenses and services to support Workforce3One and its sister sites. In addition, the contractor will recommend improvement to the COR for better functionality and usability of the overall site and its sister sites.

Deliverables:

1. The contractor will maintain and if approved by the COR acquire additional licenses, domain names, and utilize web hosting fee services to support Workforce3One and its sister sites (E.g. Communities of Practice).

2. The contractor will implement protocols and policies to accommodate a 5 hour shut down tolerance for all workforce3one sites.

3. The contractor will develop back-up landing pages as a default in case any site on workforce3one is inaccessible to the customer.

V. PERIOD OF PERFORMANCE

The period of performance is 12 months from the date of award.