J.1 - SOW - GUARD SERVICES REQUIREMENTS - 08142008F.doc

ATTACHMENT J.1

CONTRACTOR SECURITY GUARD OFFICER SERVICES FOR THE UNITED STATES DEPARTMENT OF LABOR (DOL)

STATEMENT OF WORK (SOW)

1.0 GENERAL

1.1 SCOPE

The purpose of this Firm Fixed Price (FFP) contract is to obtain Contractor security guard officer services for the United States Department of Labor (DOL). DOL requires armed security guard officer services for the safety and protection of all assigned personnel providing mission support activities to subsidiary locales throughout the National Capitol Region (NCR); protection of this facility and its physical assets and all related operational activities. The Contractor shall comply with the requirements and specifications described herein.

1.2 BACKGROUND

1.2.1 The Department of Labor (DOL) mission is performed by internal agencies and offices administering various statutes and programs. The largest program agencies are the Employment and Training Administration (ETA), Employment Standards Administration (ESA), Occupational Safety and Health Administration (OSHA), Mine Safety and Health Administration (MSHA), Veterans' Employment and Training Service (VETS), Employee Benefits Security Administration (EBSA), Pension Benefit Guaranty Corporation (PBGC), and the Bureau of Labor Statistics (BLS). Legal services are provided to all program agencies by the Office of the Solicitor (SOL).

1.2.2 The US Department of Labor agency is located in the Frances Perkins Building (FPB), 200 Constitution Ave., NW, Washington DC 20210. This is a GSA delegated facility. The contractor will have contract security guard officers periodically check space leased by EBSA at 122 C St. NW (specifically floors 4, 5, and 6), Washington, DC 20210.

1.3 TRANSITION PLAN

Services are to be obtained in the most cost-effective manner and free of any potential conflicts of interest. The Contractor recognizes that the services prescribed under this contract are vital to the Government and must be continued without interruption and that, upon contract expiration, a successor, either the Government or another contractor, may continue to provide these services.

1.3.1 In accordance with FAR 37.110(c), the Contractor shall provide to the COTR, a transition plan within five (5) working days after contract award (See SOW 1.49, Section J – Exhibit 1C). The transition plan shall include at a minimum, the status summary of all current and preliminary Contractor security guard officer licensing and certifications required to initiate performance; process for transitioning predecessor employees if desired; recruitment of new employees; status of all required equipment (firearms, ammunition, and two-way radios) and related materials; and date the full transition will be complete. The orderly and uneventful transition between the incoming Contractor and outgoing Contractor is vital to assure minimum disruption to Government services and related activities.

1.3.2 The Contractor shall not disrupt official Government business or in any way interfere with the assigned duties of the predecessor Contractor’s employees.

1.3.2.1 The Contractor shall not under any circumstances, contact or conduct any discussions with the predecessor Contractor’s employees while they are on duty at this facility for the purpose of recruitment, scheduling or conducting interviews (see SOW 1.3).

1.4 CONTRACTOR PERSONNEL

1.4.1 Qualifications. Contractor security guard officers shall meet all physical, medical, initial and refresher routine and or qualification training (See SOW 1.5.2) and prerequisite certification criteria to perform required duties, be well groomed and professional in appearance, have good verbal and written communication skills, work well with the general public, have defensive tactics training or experience, arrest and control techniques training or experience, have vehicle driving and defensive driving skills. All Contractor employees are required to have a background investigation, suitability adjudication and FPS certification card in accordance with Section J, Exhibits 1B, 4A-4I, 5A-F, 6, 8, 11, 12B.

1.4.1.1 Contractor security guard officers and security guard officer supervisors shall not perform duties under this contract for more than twelve (12) hours in any twenty-four (24) hour period unless the work periods are separated by an eight (8) hour non-duty period (See Section J, Exhibits 9).

1.4.2. Employee Identification. Contractor employees working on-site at Government facilities shall wear a Government issued identification badge that at a minimum, displays the Contractor’s company name, employee’s photo, name, clearance-level and badge expiration date.

1.4.2.1 Visiting Contractor employees shall wear a Government issued temporary identification badge and comply with all escort rules and requirements. Contractor employee parking in the FPB garage facility shall not be permitted unless specifically authorized in writing by the Contracting Officer. In accordance with SOW 1.20, Section 508 Compliance, the Contractor may submit to the COTR via e-mail, a request on company letterhead articulating the circumstance(s) and period required, for those eligible Contractor employees.

1.4.2.2 All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display all personal company identification, permanent and or temporary Government issued identification badges in plain view above the waist at all times.

1.4.3 Documentation of Employee Attendance. The Contractor shall document and submit the daily original copies of the FPS Form 139 (Record of Time of Arrival and Departure to the COTR at the end of each month (See Section J, Exhibit 9). NOTE: NCR Form 139 will be used exclusively by Relief Guards.

1.4.4 Employee Conduct. Contractor employees shall present a professional appearance at all times and their conduct shall not reflect discredit upon the United States and or the United States Department of Labor.

1.4.5 Removing Employees for Misconduct or Security Reasons. The Government may, at its sole discretion, direct the Contractor to remove any Contractor employee from U.S. Department of Labor facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under any Contract awarded (See Section J – Exhibit 7, 8, 10).

1.4.5.1 The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

1.4.6 Conflict of Interest. The Contractor shall not employ any person who is an employee of the United States Government if that employment would appear to cause a conflict of interest.

1.5. ARMED GUARD SERVICES

1.5.1 Functional responsibilities. Contract Security Guard Officers must demonstrate knowledge of the legal authority and limitations of an armed security officer; must be of sound character, integrity and present a neat and professional appearance at all times; exercise judgment and use discretion in dealing with first responder issues; and keep situations under surveillance and report status to authorities.

1.5.1.1 Contractor duties shall include securing, safeguarding Government personnel, guests, visitors and property; conducting stationary (guard post duties) and roving patrols; communicating with of the conducting stationary and roving patrols; on-site surveillance; surveillance equipment operations; documenting the details when necessary; questioning activities or individuals who may arouse suspicion; administering CPR (if certified) and first aid care (if trained and certified) in extreme emergencies; communicating with and providing assistance to the public; access and egress control; knowledgeable of the nearest first aid kits, fire extinguishers, fire alarms, emergency exit(s), and duress alarms (if any) locations; preparing reports and duty logs; and rendering assistance as necessary (See SOW 1.43; Section J – Exhibit 1).

1.5.2 Training and Education Requirements. Contract Contractor security guard officers shall possess a high school diploma or GED plus completion of a certified security training program or local state or federal (to include military) law enforcement training academy. Successfully complete a firearms re-qualification program annually. Must pass a background investigation that includes criminal, credit, reference checks and drug screening (See SOW 1.4.1; Section J, Exhibits 4A thru 5F)

1.5.2.1 The Contractor shall be responsible for providing the Contracting Officer and COTR a copy of its Training Plan and proposed Training and Qualifications Schedule within ten (10) calendar days after award of the Contract (See SOW 1.49, Item ).

1.5.3 Experience Requirements. Contractor security guard officers shall be a minimum 21 years of age with three(3) years of continuous work experience with two (2) years experience in security or law enforcement.

1.5.4 Guard Mount Requirements. Contractor security guard officers shall report to this facility prepared for duty (in uniform with appropriate utility items) no later than fifteen (15) minutes before the on-site guard post shift for which he and or she is assigned will begin (See SOW 1.5.1.1; Section J, Exhibits 1A).

1.5.4.1 Contractor security guard officers shall report to the weapons storage room (C0045) to receive and properly inspect their assigned firearm and ammunition to ensure it is in acceptable working order (see SOW 1.28.5.2 and Section J – Exhibit 12, 12A, 12B ).

1.5.4.2 The Contractor security guard officer shall then report to the assigned guard post to review the Guard Post Orders to ensure he and or she is fully acquainted with the detailed requirements before the scheduled shift begins (See SOW 1.5.4).

1.5.5 Dual Positions. The Contractor may allow qualified Contractor employees to perform duties under this contract alternately as “armed security guard officers” and or “armed security guard officer supervisors” if they meet the qualifications in accordance with SOW 1.5 and SOW 1.6.4.

1.5.5.1 The Contractor shall not allow otherwise qualified employees to fill both positions simultaneously.

1.5.6 Relief Periods. The Contractor shall provide relief periods (lunch, break, etc.) to ensure guard posts remain covered at no additional expense to the Government. One half an hour and two fifteen minute breaks are required for a contract security officer working 8 hours or more. The Contractor is prohibited from rolling these breaks into a 1 hour long break unless specific approval is obtained from the CO or COTR.

1.6

KEY PERSONNEL

Before replacing any individual designated as “Key” by the Government, the Contractor shall notify the Contracting Officer no less than fifteen (15) business days in advance, submit written justification for replacement, and provide the name and qualifications of any proposed substitute(s). All proposed substitutes shall possess qualifications equal to or superior to those of the Key person being replaced. The Contractor shall not replace Key Contractor personnel without acknowledgment from the Contracting Officer. The Government may designate additional Contractor personnel as Key at the time of award.

1.6.1 PROJECT MANAGER (PM)

The Contractor shall provide the Government with the name and resume of the on-Site Project Manager candidate in accordance with Section J- Exhibit 1A and 6A.

1.6.1.1 Functional Responsibilities. The on-site Projector Manager (PM) shall be responsible for supervising, administering and managing the on-site implementation of this contract as prescribed herein. The PM can assist in the development of operational budgets and related plans. The PM shall conduct staff meetings, evaluate Contractor subordinate employees and develop, approve and forward all reports, deliverables to the COTR (See SOW 1.49). The PM shall display excellent interpersonal, discrete communication and organizational skills.

1.6.1.2 The PM shall develop security guard officer work schedules; address and resolve employee issues;

interface with the Government and address, resolve any Government customer concerns; ensure contract compliance and customer satisfaction; provide on-the-job training; prepare operations and management reports; monitor and control project expenditures; and develop and implement Guard Post Orders.

1.6.1.3 The PM shall be available during normal duty hours (8:00AM to 4:30PM) and able to respond within one (1) hour by telephone or in person to discuss problem areas. The PM shall be available to respond within two (2) hours after notification after normal duty hours or on weekends and holidays.

1.6.2 Training and Education Requirements. Four (4) year college degree or an Associates Degree and seven (7) years of Security or law enforcement experience of which two (2) years were as a supervisor; or no degree and ten (10) years of (military or civilian) security or law enforcement experience of which five (5) years were as a supervisor.

1.6.3 Experience Requirements Five (5) years experience in security or local, state or federal law enforcement to include military police; two (2) years experience supervising officers with responsibility for administering discipline and creating routine activity report.

1.6.4 SECURITY GUARD OFFICER SUPERVISORS

The Contractor shall provide the Government with the names and resumes of the Security Guard Officer Supervisory candidates (see Section J- Exhibit-6A).

1.6.4.1 Functional Responsibilities. The security supervisors shall be responsible for supervising Contractor security guard officers directly under his and or her charge, and ensure that all security posts are properly staffed as required by the contract. The position requires maturity, good judgment and good interpersonal skills. Responsibilities shall include supervision of security personnel; preparation of schedules; inspection of Contractor security guard officers to ensure effective security coverage; investigation of incidents; preparation of incident reports; maintaining control of Government furnished equipment (GFE) and related resources; addressing and resolving employee issues; implementing, updating post and general orders; and effective communication skills with the public, staff and managers (See SOW 1.4.1, 1.5, 1.5.4, and 1.5.5).

1.6.4.2 Training and Education Requirements. Associates Degree in a related discipline or three(3) years of experience in a related field including supervisory experience including civilian community law enforcement, military service law enforcement or commercial/industrial security guard service).

1.6.4.3 Experience Requirements. Four (4) years experience in security or local, state or federal law enforcement to include military police; two (2) years experience as a supervisor.

1.7 SECURITY

Contractor access to classified or sensitive information may not be required under this contract (See SOW 1.19).

1.8 PERIOD OF PERFORMANCE

The period of performance is anticipated for one (1) year from the date of award.

1.8.1 In accordance with FAR 52.217-9 - Option to Extend the Term of the Contract, the Government may extend the term of this contract by written notice to the Contractor within thirty (30) days provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least sixty (60) days before the contract expires. The preliminary notice does not commit the Government to an extension.

1.9 PLACE OF PERFORMANCE

The place of performance is the Department of Labor (DOL) Frances Perkins Building (FPB), 200 Constitution Ave., NW, Washington DC 20210. (See Section J, Exhibit 1) and the DOL / Employee Benefits Security Administration (EBSA) at 122 C St. NW (specifically floors 4, 5, and 6), Washington, DC 20210.

1.10 HOURS OF OPERATION

Contractor employees shall generally perform all work in accordance with the guard post order times that individual Contractor security guard officers are assigned to and between the normal duty hours of 0645 and 1845 EST, Monday through Friday excluding Federal holidays where ever applicable.

1.10.1 Contractor employees may occasionally be, at the direction of the COTR, required to work other than normal business hours, including weekends and holidays, to fulfill requirements prescribed in this contract.

1.11 TRAVEL

There are no anticipated travel requirements within the SOW or contractor requirements.

1.12 KICK-OFF MEETING

The Contractor shall attend a Kick-Off Meeting with the Contracting Officer and the COTR NLT ten (10) business days after the date of award. The purpose of the Kick-Off Meeting, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of this contract and review the Contractor's project plan (See SOW 1.13). The Kick-Off Meeting will be held at the Government’s facility.

1.13 PROJECT PLAN

The Contractor shall provide a draft Project Plan at the Kick-Off Meeting for Government review and comment. The Contractor shall provide a final Project Plan to the COTR not later than five (5) business days after the Kick-Off Meeting (See SOW 1.49, 1.50)

1.14 PROGRESS REPORTS

The Project Manager shall provide a monthly progress report to the Contracting Officer and COTR via electronic mail. This report shall include the Contract number, a brief summary of all Contractor work performed to include response to any incidents, an assessment of technical progress, schedule status, any travel conducted and any Contractor concerns or recommendations for the previous month (See SOW 1.15, 1.49, 1.50).

1.15 PROGRESS MEETINGS

The on-site Project Manager shall be responsible for keeping the COTR informed about Contractor progress throughout the performance period of this contract, and ensure Contractor activities are aligned with Department of Labor objectives. At minimum, the Project Manager shall review the status and results of Contractor performance with the COTR on a monthly basis as needed in person or by telephone (See SOW 1.14).

1.16 GENERAL REPORT REQUIREMENTS

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with the Department of Labor’s (DOL) Standard Workstation.

1.17 PERFORMANCE REQUIREMENTS SUMMARY

This contract includes a Performance Requirements Summary (PRS). In general, the PRS sets forth the expected outcomes (objectives) of the contract, the service(s) required of the Contractor to achieve the objectives, a performance standard per outcome, and a plan for a reduction in payment in the event the Contractor does not meet the performance standard. The PRS is not an exclusive remedy and inclusion of the PRS does not preclude the Government from using any other remedy available by law or contract terms, including reductions in payment in accordance with any clause for inspection of services (See SOW 1.50).

1.18 INTELLECTUAL PROPERTY

All documentation, photography and electronic data and information collected by the Contractor and entered into or generated in support of this contract shall be considered Government property, and shall be returned to the Government at the end of the performance period.

1.19 PROTECTION OF INFORMATION

Contractor access to information protected under the Privacy Act may be required under this contract. Contractor employees shall safeguard this and all information against unauthorized disclosure or dissemination in accordance with all applicable federal, state and local laws, policies and regulations.

1.19.1 Classified information. Classified information that is not safeguarded in an approved security container shall be constantly under the control of a person having the proper security clearance and need-to-know. An end-of-day security check should ensure that all classified material (where applicable) is properly secured before closing for the night.

1.19.2 Discovery of Classified or Unclassified, Sensitive information. If during a roving or stationery patrol, the Contractor security guard officer finds classified material left unattended (for example, left in a rest room, on a desk, or in an open repository), it is his or her responsibility to ensure that the material is properly protected. Stay with the classified material and notify your immediate supervisor, COTR, and the DOL Information Security Management office (after normal duty hours). If this is not possible, take the documents or other material to the security office, a supervisor, or another person with authorized access to that information, or, if necessary, lock the material in an accessible safe or secure container overnight (See SOW 1.27, 1.33).

1.19.3 Classified and or sensitive information shall not be disposed of in the waste basket. It must be placed in a designated /authorized Government container for an approved method of destruction such as shredding or burning.

1.19.4 Classified and or sensitive information must not be discussed in public places, in the presence of unauthorized individuals, or at a location other than U.S. Government cleared facilities or facilities specifically approved for classified conferences, meetings, or seminars by the U.S. Government.

1.20 SECTION 508 COMPLIANCE

Section 508 requires where applicable that when Federal agencies develop, procure, maintain, or use electronic and information technology, they must ensure that it is accessible to people with disabilities, unless it would pose an undue burden to do so. Federal employees and members of the public who have disabilities must have access to and use of information and services that is comparable to the access and use available to non-disabled Federal employees and members of the public. For additional information, please refer to FAR 39.2 or http://www.section508.gov.

1.21 GOVERNMENT TERMS AND DEFINITIONS

ATR

Agency Technical Representative

SGIM

Contractor Security Guard Information Manual

CO

Contracting Officer

CFR

Contractor Furnished Resources

COTR

Contracting Officer’s Technical Representative (see ATR)

PM

Project Manager

DHS

Department of Homeland Security

DOL

Department of Labor

DOLAR

Department of Labor Acquisition Regulations

FAR

Federal Acquisition Regulation

FPS

Federal Protective Service

FSS

Federal Supply Service, General Services Administration

GFR

Government Furnished Resources

SAS

Special Additional Services (see TAS)

SF 30

Standard Form 30 (Amendment of Solicitation/Modification of Contract)

SOW

Statement of Work

SUPV

Supervisor

TAS

Temporary Additional Services (see SAS)

1.22 APPLICABLE AUTHORITIES

1.22.1 Federal Management Regulations (41 CFR 102-74) and the facility’s posted rules and regulations

1.22.2 Contractor Security Guard Information Manual (SGIM)

1.22..3 GSA / DOL Delegation Agreement

1.23 APPLICABLE FORMS AND GUIDELINES

1.23.1 Forms – (see Section J, Exhibit 1A)

1.23.2 Security Guard Officers Duty Book

1.23.3 DOL Exhibits – (see Section J of this contract)

1.24 GOVERNMENT FURNISHED RESOURCES (GFR)

The Government shall furnish all materials, equipment and services necessary to fulfill the requirements of this contract (FAR 45.101a(3)(3), paragraph 4 and 45.301).

1.24.1 The Government shall provide the following: 1)Weapons Storage Area/Room, 2)office space (across from RM S1212) for the Contractor on-site Project Manager; 3)all written and or electronic internal processes, procedures and documents; and 4) access to common public facilities and utilities; and 5) a GSA leased vehicle for roving patrols (See Section J- Exhibit 1, 3).

1.25 CONTRACTOR FURNISHED PROPERTY (CFR)

The Contractor shall furnish all materials, equipment and services necessary to fulfill the requirements of this contract, except for the Government Furnished Property specified herein or SOW 1.24 and 1.24.1 of this work statement (See Section J- Exhibit 2); (FAR 45.102(a) and FAR 45.103(a)(1)).

1.26 REQUIREMENTS

The Contractor shall provide security guard officer services to the U. S. Department of Labor (DOL).

1.26.1 DOL Security Command Center. This is a key and critical location also known as fixed Post 19. The Contractor shall be required to provide one (1) armed Contractor security guard officers, seven (7) days per week, twenty four (24) hours per day, to include all Federal Holidays in accordance with Section J, Exhibit 1 – Department of Labor (DOL) Guard Post Locations.

1.27 INCIDENT REPORTING

In accordance with the Guard Post Orders and Security Guard Officer’s Book and when possible and before physically responding to a perceived threat, Contractor security guard officers shall report all serious situations to the appropriate DOL Government officials. Government officials shall then organize and deploy all essential backup support to minimize, control or eliminate the potential threat (See SOW 1.34; 1.43).

1.27.1 Contractor security guard officers shall report all incidents to the regional FPS Mega Center as directed by the COTR. The incident report shall include any observed circumstances perceived to be a potential threat to this facility or its occupants. Instructions can be found in the Guard Post Orders and Security Guard Officer’s Book (See SOW 1.27, Section J – Exhibit 14)

1.28 SECURE ON-SITE LETHAL WEAPONS AND AMMUNITION STORAGE, TRANSPORT AND ACCOUNTABILITY All weapons (authorized firearms) and ammunition are accountable items (See Section J – Exhibit 7, 12C).

1.28.1 Initial Accountability. Prior to the first day of performance and three (3) days after contract award, the Contractor shall provide to the COTR, a list of firearms serial numbers that will be present on this facility (See SOW 128.3, 1.49, Item XX). The Contractor shall maintain a current weapons listing at all times for the duration of this contract and provide an updated copies to the COTR as needed.

1.28.1.1 Unless specifically coordinated and authorized by the COTR, the Contractor shall not remove firearms or ammunition from the premises.

1.28.1.2 The Contractor shall maintain command and control of all firearms and ammunition at all times for the duration of this contract.

1.28.2 Unless specifically authorized by the COTR, the Contractor shall transport all firearms UNLOADED, due for required replacement, other than routine repair or maintenance, in a secure container to or from this federal property.

1.28.2.1 The Contractor shall notify the COTR of all such occurrences to include the date and time. Transport of weapons to or from Department of Labor is at the Contractor’s own risk.

1.28.3 Unless otherwise directed by the COTR, the Government has designated the DOL Command Center on the Service Level – Arms Storage Area in Room C-0045 as a secure weapons and ammunition facility.

1.28.4 Firearms Storage. The Contractor shall store all firearms UNLOADED in an on-site, safe, secured cabinet (or container) provided by the Contractor that complies with Government/federal standards for the safe, secure storage of weapons and in the area designated by the Government (See SOW 1.28.3). All firearms shall be stored SEPARATELY from the ammunition (See SOW 1.28.4.1.2)

1.28.4.1 Firearms Accountability and Control. The Contractor shall maintain and provide the Government with a current list of firearm serial numbers to be used in support of this contract. The Contractor shall provide the Government with an updated firearms serial number listing when weapons are replaced for any reason.

1.28.4.1.1 The Contractor shall document any changes to the initial list of firearms serial numbers and forward to the COTR within seventy two (72) hours after the change.

1.28.4.1.2 The Contractor shall document the daily distribution, clearing and turn-in of each firearm assigned to all Contractor security guard officers performing as prescribed in this contract. The documentation shall be provided to the COTR on a quarterly basis when requested (See SOW 1.50 and Section J, Exhibit 12).

1.28.5 Ammunition Storage and Accountability Storage. The Federal Property Management Regulations, Title 41, CFR, Subpart 101-20.3Contractor shall store all ammunition SEPARATELY from weapons and secured under a separate locked container at all times twenty four (24) hours a day (See SOW 1.28.4 and Section J, Exhibit 12).

1.28.5.1 Accountability. The Contractor shall identify the amount and type of ammunition, to include additional rounds for contingencies. The additional ammunition shall be provided, stored, secured on-site by the Contractor in a safe, secured container.

1.28.5.2 Contractor security guard officers shall inspect their issued firearms at the beginning of each tour of duty or shift. Each firearm shall be maintained in accordance with the manufacturer’s specifications. All firearms will be loaded with approved ammunition only. Ammunition rounds will not be chambered unless the authorized use of deadly force is determined to be necessary (See SOW 1.5.4.1)

1.28.6 Weapons and Ammunition Command and Quality Control. The Contractor shall report to the COTR any firearm(s) or ammunition determined to be lost, stolen, malfunctioning or required to be repaired, replaced or recovered to the COTR within two (2) hours of discovery.

1.28.6.1 The Contractor shall investigate the status and report the final result to the COTR within seventy two (72) hours after the incident/discovery.

1.29 GENERAL SECURITY GUARD OFFICER DUTIES

Contractor security guard officers shall perform a variety of security-related tasks based on the type of guard post(s) to which one is assigned.

1.29.1 The COTR shall ensure that each DOL guard post has a current, updated version of the Guard Post Orders and a Security Guard Officer’s Duty Book for all Contractor security guard officers posts for the duration of this contract (See SOW 1.23 and 1.24).

1.29.1.1 The Contractor shall update any individual documents for these publications when provided by the COTR.

1.29.2 Prior to performing shift duty at an assigned guard post, each Contractor security guard officer shall be thoroughly familiar with all required tasks to be performed, the name, address, and location of his/her guard post, as well as the assigned Guard Post Orders. Contractor security guard officers shall be familiar with each tenant agency’s name and the locations within the on-site facility of the most commonly sought-after offices or locations, such as service offices, restrooms, elevators, entrances and exits, retail spaces, and parking areas.

1.29.2.1 Contractor security guard officers shall provide the aforementioned information, answer any questions or provide directions to any visitor or building tenant upon request. (See SOW 1.29.1).

1.29.2.2 Under no circumstance shall any Contractor security guard officer neglect assigned duties in an effort to familiarize themselves with the Guard Post Orders (See 1.29.2.5, 1.30.1) .

1.29.3 Contractor security guard officers shall not provide more than twelve (12) hours of service in any twenty-four (24) hour period, unless the work periods are separated by an eight (8) hour non-duty period (See Section J – Exhibit 9).

1.29.4 Contractor security guard officers shall be responsible for maintaining all logs, reports, and files of all incidents and occurrences encountered during the patrol and or guard post tour.

1.29.5 Guard Post Shift Transition. Out-going Contractor security guard officers shall brief the in-coming Contractor security guard officers(s) on any recent or ongoing events and occurrences anticipated for the post and document, log the time and date the briefing was completed (See SOW 1.24).

1.30 Guard Post Access and Egress. Contractor security guard officers assigned to access/egress guard posts shall be knowledgeable of the location, mentally and physically alert, and ready to enforce the Government’s system of personnel identification (See SOW 1.30.2).

1.30.1 Contractor security guard officers shall be able to use the system processes as required by the Guard Post Orders or as directed by an authorized DOL official.

1.30.2 Contractor security guard officers shall process visitors as directed in the Guard Post Orders. This process shall include verifying visitors’ identification, contacting agency sponsors or escorts, fabricating and issuing visitor passes, entering and maintaining data on visitor logs or automated visitor data base programs, and ensuring visitors are presented for appropriate personnel and package screening.

1.30.3 Contractor security guard officers shall prevent, discover, delay, and or detain persons attempting to gain unauthorized access to property and or personnel at the facility being protected.

1.30.3.1 Contractor security guard officers shall report all such incidents in accordance with established procedures as detailed in the Guard Post Orders.

1.30.4 Inspection and Screening of Personal Items and Packages. Contractor security guard officers shall perform routine package inspections and visually screen via x-ray machine, all personal items such as cell phones, laptops, cameras, coins, metal objects, etc. as directed by the Post Order.

1.30.4.1 When directed by the COTR in the event of an emergency or during periods of an elevated Security posture, the Contractor shall increase the frequency of inspections and screening.

1.30.4.1.1 The Guard Post Orders describe the types of inspection(s) required and when to conduct an inspection using automated technology or manual/visual surveillance.

1.30.4.1.2 The Contractor shall deny admittance to those persons refusing to submit to a voluntary inspection, except for those persons exempted by specific Government directive.

1.31 SECURITY EQUIPMENT OPERATION

The Contractor shall be responsible for operating all security equipment at each designated guard post such as X-ray machines, magnetometers, and closed circuit television (CCTV) (See SOW 1.5.1.1, 1.32 and Section J – Exhibit 1).

1.31.1 The Contractor shall provide two (2) security guard officers with approved security equipment training and certification for each designated guard post locations where the operation of security equipment is required (See Section J – Exhibit 1).

1.31.2 Assigned Contractor security guard officers shall be required to conduct and report on security equipment performance tests in accordance with the Guard Post Orders. Daily, weekly, or monthly performance tests may be conducted on security equipment such as walkthrough and hand-held magnetometers, x-ray machines, ionizers, air samplers, under-carriage inspection systems, active traffic barriers, and other automated security devices.

1.31.3 Contractor security guard officers shall record the test results on an appropriate form provided by the Government and in accordance with the Guard Post Orders.

1.32 SECURITY AND FIRE CONTROL SYSTEMS

The Contractor security guard officers shall monitor and operate building fire alarm, environmental and intrusion detection systems, closed circuit television (CCTV) systems, automated access control systems, package and personnel screening systems, communications systems, and other protection devices or building equipment located on or near the post, in accordance with the Guard Post Orders and Security Guard Officer Guard Book guidance for this KEY LOCATION (See SOW 1.5.1.1 and Section J – Exhibit 1; Item s – Guard Post 19/20/21).

1.32.1 When an ON-SITE alarm sounds, the Contractor security guard officers shall determine the location and immediately report and record the incident as required by the Guard Post Orders.

1.32.2 Unless otherwise directed by the COTR, Contractor security guard officers shall not disengage, shut off, remove, adjust, re-position, obstruct, or in any way interfere with the operation of the Government video surveillance cameras or systems.

1.32.3 Contractor security guard officers shall immediately notify their supervisor and the COTR if or when any of the systems under their control malfunction, fail completely, or otherwise need maintenance.

1.33 ROVING POSTS

Contractor security guard officers shall conduct patrols in accordance with routes and schedules established in the Guard Post Orders and shall observe, detect, report, and respond to all suspected or apparent security violations.

1.33.1 Contractor security guard officers assigned to roving patrol duties shall serve as the first responder(s) to all security alarms and emergencies occurring within the area of assignment (See SOW 1.27, 1.34, 1.43).

1.33.2 Contractor security guard officers shall adhere to the established patrol schedule as outlined in the Guard Post Orders or as directed by the COTR. Exception: specific guard posts and roving patrol taskings may require a combination of flexible and fixed hours.

1.34 FIRST RESPONDERS

Contractor security guard officers are often the “first responders” and should be able to communicate, coordinate and control an emergency environment. Duties shall include assuming command and control of a situation; managing evacuations; accounting for personnel; coordinating with emergency response units (DC police, medical and utilities personnel; etc.); ensure safety precautions are used to maintain the safety and health of personnel being evacuated; ensure radio channels and other channels of communication remain open (See SOW 1.43; 1.5.1.1).

1.34.1 Emergency Response – Injuries and Illness. For the purpose of this requirement, emergencies are defined as a situation involving immediate and imminent danger to life or property. In accordance with procedures in the Guard Post Orders, Contractor security guard officers shall summon professional medical or emergency response assistance as needed in the event Government employees or others are injured or become ill while in this facility or on the grounds (See SOW 1.34).

1.34.1.1 If emergency assistance is immediately required and until professional medical and or emergency response assistance arrives on scene, Contractor security guard officers shall be prepared to render assistance in accordance with their CPR certification and or first aid training. (See SOW 1.5.1.1)

1.35 TRAFFIC CONTROL

The contractor shall direct (vehicle and pedestrian), on-site traffic, control parking, etc., as prescribed by the Guard Post Assignment Records or as directed by the COTR.

1.35.1 In accordance with Guard Post Orders, Contractor security guard officers shall direct traffic (vehicular and pedestrian), control parking, and observe the environment for suspicious vehicles or persons and report findings as needed.

1.35.2 Contractor security guard officers operating key traffic control points may identify, delay and detain all suspicious vehicles and personnel as necessary to maintain a level of security sufficient to ensure the safety and protection of all personnel, property, and resources within the facility.

1.36 CENTRAL VISITOR AND EMPLOYEE ENTRY CONTROL POINT

The FPB 3rd St. Visitor Entrance (Guard Post #3) is the central point of entry, for all visitors, identification verification and the issuance of temporary badges. Distinguished Visitors (DVs) may enter at the Constitution Avenue entrance (Guard Post 5). All visitors shall require an escort to their final destination.

1.37 GENERAL SURVEILLANCE

The Contractor security guard officers shall monitor and observe building occupants and visitors for compliance in accordance with the Federal Management Regulations (41 CFR 102-74). The FPB Center Lobby Guard Console (Guard Post #1) is a centralized surveillance area used to monitor all first floor and central lobby activities.

1.37.1 The Contractor security guard officers shall in accordance with the Guard Post Orders, identify, report, delay, or detain those persons who violate the rules and regulations applicable to this federal property.

1.38 RECEIPT, USE AND SAFEGUARDING OF KEYS AND ACCESS CONTROL DEVICES

In accordance with the Guard Post Orders and in coordination with the COTR, Contractor Security guard officers shall be responsible and accountable for receiving and using keys and access control devices (i.e., “key cards,” lock combinations) that are issued for the security guard officer use only (See Section J, Exhibit 3).

1.38.1 Contractor security guard officers shall maintain a control log to track, safeguard and secure as highly sensitive assets, all Keys and access control devices in accordance with the Guard Post Orders.

1.38.1.1 The Contractor shall provide the control log upon the COTR’s request.

1.38.1.2 All keys and access control devices are the property of the Government and shall be returned to the issuing agency at the time or before this Contract expires (see FAR 45.104 b).

1.38.2 Contractor security guard officers shall not be permitted to remove the keys and or access control devices under any circumstances from the facility premises unless specifically authorized to do so by the COTR.

1.38.2.1 The Contractor security guard officer shall report immediately (as soon as the loss or the problem is discovered) any keys or access control devices that are missing, lost, unusable, and or stolen to the COTR and security guard officer’s supervisor.

1.39 UTILITY SYSTEMS

Contractor security guard officers may be required to lock or unlock specific entrances and exits; turn lights on and off as needed in their duty area at specific time as prescribed in the Guard Post Orders.

1.39.1 During emergencies, Contractor security guard officers may be required to perform emergency-related functions that activate or deactivate building systems, such as heating, ventilation, and air conditioning systems; circuit breakers, switches; and plumbing valves and or switches. The required emergency-related functions will be detailed in the Guard Post Orders.

1.40 BUILDING RULES AND REGULATIONS ENFORCEMENT

Contractor security guard officers shall monitor and observe building occupants and visitors for compliance in accordance with the Federal Management Regulations (41 CFR 102-74). (See SOW 1.22).

1.40.1 Contractor security guard officers shall identify, report, delay, or detain those persons who violate the rules and regulations as appropriate and in accordance with the Guard Post Orders.

1.4.1 PHYSICAL SECURITY, LAW AND ORDER

Contractor security guard officers shall maintain physical security, law and order as prescribed by statute, regulation, and Guard Post Orders.

1.41.1 Contractor security guard officers are responsible for detecting, delaying, detaining, and or apprehending persons attempting to gain unauthorized access to Government property or otherwise violating laws, rules, and regulations.

1.42 HAZARDOUS CONDITIONS

In accordance with procedures in the Guard Post Orders, Contractor security guard officers shall immediately report all potentially hazardous conditions and items in need of repair, such as inoperative lights, locks, security hardware, leaky faucets, toilet stoppages, broken or slippery floor surfaces, blocked emergency routes or exits.

1.43 PATROL OF FACILITY PERIMETER AND I-395 TUNNELS

The Contractor shall provide one (1) vehicle for use by the Contractor security guard officer(s) assigned to Post 17 to patrol the perimeter area of the Frances Perkins Building and the Interstate-395 tunnels in the immediate vicinity of this facility (See 1.25, 1.33 and Section J – Exhibit 3).

1.43.1 If the primary vehicle is disabled due to maintenance or an emergency situation, the Contractor shall notify the COTR immediately and provide a replacement vehicle to support Guard Post 17 requirements not more than three (3) hours after identifying the need.

1.43.2 The Contractor shall notify the COTR when the replacement vehicle is available for Guard Post 17 duty.

1.44 FLYING THE UNITED STATES AND DOL FLAGS

Contractor security guard officers shall fly (raise or lower) the United States Flag and Department of Labor flag at this facility on a daily basis as directed by the COTR or in accordance with the Guard Post Orders. Defective and or worn flags shall be turned in to the COTR for replacement (See CFR 41, Sec. 102-74.35(b).

1.45 TEMPORARY ADDITIONAL SERVICES (TAS)

Temporary Additional Services (TAS) or Special Additional Services (SAS) are those support services in excess of those required daily for the Contractor security guard officer posts described in Section J – Exhibit 1. TAS or SAS services is intended to satisfy the Government’s short-term, non-recurring yet expanded support needs for special events, or VIP visits, etc. Additional Contractor security guard officer presence is required to establish and preserve a high level of security.

1.45.1 The Contractor shall provide TAS or SAS guard services at the direction of the Contracting Officer or COTR.

1.45.2 The Government shall request these services to include location, duration and quantity via-email no later than twenty-four (24) hours in advance of the performance period when needed. Emergency conditions are the sole exception (See SOW 1.34).

1.45.3 In the event of an emergency, the Contracting Officer or COTR shall verbally request by telephone that the Contractor provided TAS/SAS services to include additional supervisory guard oversight if needed and definitize the request in writing via e-mail within three (3) days.

1.45.4 The Contractor shall provide within no more than twenty four (24) hours of the Government TAS/SAS request, an estimate via e-mail of the labor hours, number of Contractor personnel required and overall total cost for the service.

1.45.5 The Contractor shall specifically reference the contract line item number (CLIN) for Temporary Additional/Emergency Services when invoicing.

1.45.6 If a continuing/ongoing need for TAS/SAS services arises above and beyond what is generally anticipated, the Government shall issue a contract modification to ensure these services are available.

Note: This RFP includes Contract Line item Number (CLIN) to be used for Temporary Additional/Special and or Emergency Services.

1.46 ADDITIONAL DUTIES

The Government shall assign additional tasks as required that are within the scope of this statement of work (See Section J, Exhibit 9).

1.46.1 Contractor security guard officers shall turn off unnecessary lights; check safes and security containers; lock-type repositories; cabinets; close and secure open windows; close and secure doors; gates and other facility access points; escort personnel and or material and perform any other additional duties as prescribed in the Guard Post Orders.

1.46.2 Contractor security guard officers are not janitors, building maintenance staff, delivery persons, receiving officials, or mechanics. Contractor security guard officers shall not be required or expected to provide any building systems services except the very basic functions as required in the Guard Post Orders.

1.47 REPORTS, RECORDS AND TESTIMONY

Contractor security guard officers shall prepare and maintain required reports and or records in accordance with the Guard Post Orders regarding security-related issues, accidents, fires, bomb threats, unlawful acts, unusual incidents. The security guard officers reporting incidents shall provide these reports to Government entities specified by the COTR. The Contractor Security guard officer process for testimony participation is articulated in Section J, Exhibit 12D).

1.48 CONTRACTOR’S PERSONNEL FILE SYSTEM

The Contractor shall maintain a copy security guard officers personnel files on-site at the Project Manager’s office (across from RM S1212) for all employees performing as prescribed herein. The files shall be made available to the COTR on a continuous basis as needed.

1.48.1 The personnel file for each assigned Contractor security guard officer shall contain the information specified in Section J, Exhibit 13.

Note: SOW 1.49 begins on the next page.

1.49 DELIVERABLES.

The Contractor shall consider items in BOLD as having mandatory due dates. Items noted as “Deliverables/Events” must be reviewed and approved by the COTR prior to proceeding to the next deliverable or event in this SOW.

1.12

Kick-Off Meeting

Ten (10) business days after the date of the award

Ten (10) business days after the Kickoff Meeting

1.13

Final Contractor Project Plan

Five (5) business days after the contractor draft plan

Contractor Transition Plan

To the COTR ten (10) business days after the date of award.

Progress Reports

To the COTR five (5) business days after the end of the previous month.

Firearms Serial Number Initial Listing

To the COTR three (3) business days after date of the award and as needed thereafter.

Quarterly to the COTR

Submit at the end of each month to the COTR.

Note: SOW 1.50 begins on the next page.

1.50 PERFORMANCE REQUIREMENTS SUMMARY (PRS).

The PRS table below reflects the deliverables considered by the Department of Labor to be most important for the successful performance of this contract. This includes the expected standards of performance and planned reductions for not meeting those standards. The Government will establish a Quality Assurance Surveillance plan that is not part of this contract in order to monitor the performance requirements summary items described in the table below.

CONTRACTOR SECURITY GUARD OFFICERS SERVICES FOR THE UNITED STATES DEPARTMENT OF LABOR

When performance is found to be unacceptable to the COTR/ATR, and remains unacceptable after re-performance of the work, the results will be reflected in the contractor’s past performance evaluation for the contract.