DoD_Lodging_Standards pdf.pdf

Department of Defense

Lodging Adequacy standards Approved December 18, 2020

DoD Lodging Adequacy Standards

Approved December 18, 2020

Department of Defense (DoD) Lodging Adequacy Standards are effective December 18, 2020 and replace previously published standards. These new standards must be used for annual reporting that begins with the FY21 reporting cycle and beyond. The standards ensure the care and satisfaction of official government travelers by providing adequate accommodations in quality facilities. It is DoD’s expectation that all DoD Lodging facilities meet 100 percent of the standards. Furthermore, all lodging rooms meeting these standards must be listed in the official government travel booking portal (e.g. Defense Travel System). If DoD Lodging rooms do not meet 100 percent of the DoD Lodging Adequacy Standards, the rooms will not be listed in the official government travel booking portal.

The Standards have been developed with input from Military Services and Defense Travel Management Office (DTMO) and are reflective of DTMO’s Integrated Lodging Program Pilot standards. All construction, renovations, room upgrades, and DoD Lodging brands must use these standards in planning and execution.

Compliance with Adequacy standards will be reported to OUSD(P&R) annually at a minimum by the Military Departments.

SECTION 1

Traveler Safety and Security……………………………………………………….2

SECTION 2

Traveler Quality – General………………………………………………………

SECTION 3

Traveler Quality – Public Area Including Lobby…………………………………..4

SECTION 5

Traveler Quality – Guest Bath……………………………………………………...8

SECTION 6

Traveler Financial Protections…………………………………………...………..11

SECTION 7

Traveler Convenience…………………………………………………...………...11

SECTION 1 Traveler Safety and Security

OSD Standard Standard Specification

(If Required)

DTMO

Requirement

1.1 Complies with applicable parts from

National Fire Protection Association (NFPA) 101 and the U.S. Fire Administration's standards for Hotel and Motel Fire Safety (Act of 1990). Facilities that do not meet the requirements of NFPA 101 for existing facilities must be brought up to at least the minimum requirements for existing facilities.

Yes

1.2 Complies with all applicable federal codes

and DoD Unified Facilities Criteria (UFC).

Yes

1.3 Complies with Americans with Disabilities Act

(ADA) and Architectural Barriers Act (ABA) Accessibilities Standards.

Yes

1.4 Complies with Virginia Graeme-Baker Act for

swimming pools, if applicable.

Yes

1.5 Complies with DoD minimum antiterrorism

standards for buildings as applicable, or the installation has adequately mitigated the property's risk to the satisfaction of the installation commander.

Complies with DoDI O-2000.16 Vol 1 and related DoD UFCs.

Yes

1.6 Documented Fire and Emergency Plan in place

and available to all staff members.

Emergency evacuation routes posted on guest rooms exit door.

Yes

1.7 Security program in compliance with

installation policy.

DoD Lodging located off-installation requires 24/7 security/crisis management plan which may include security patrol or surveillance cameras. Complies with Section 889 of 2019 NDAA.

Yes

1.8 Guest rooms accessible only through interior

corridors if property located outside the installation-controlled perimeter for all new construction or replacement facilities.

Yes

1.9 Adequate parking (paved, marked, and

illuminated).

Complies with applicable installation standards.

Yes

1.10 Good illumination in all public areas (e.g., entry, corridors, walkways, stairways, landings).

Yes

1.11 Guest room exit doors (on the room side)

equipped with a diagram showing the exit path from the guest room to the safe area.

Yes

1.12 Dead bolts, safety chains, or swing lock, and

one-way door viewer on all guest room doors (subject to local law and fire code). Doors of connecting/adjoining rooms must be secured by non-keyed deadbolt.

Cover over door viewer is preferred, but not required. Doors of connecting/adjoining rooms must be secured by non-keyed deadbolt.

Yes

SECTION 2 Traveler Quality - General

(If Required)

DTMO

Requirement

2.1 Procedures in place for responsible

representative to be available 24/7 to address guest needs or requests.

Yes

2.2 Permanent accurate and legible

directional signage in appropriate public areas (e.g., entry, corridors, walkways, stairways, landings, parking areas) meeting ADA requirements.

Yes

2.3 Rooms will be clearly posted/advertised

as "Non-smoking" rooms.

Yes

2.4 On-installation food service outlet or

restaurant, or commercial restaurant located within a reasonable walking distance or accessible via public transportation and/or shuttle service with food available during common meal times.

Replacement meals (e.g., pre-made sandwiches, frozen dinners) made available through sundries shop meets this requirement.

Yes

2.5 Free high-speed internet and/or in-room

Wi-Fi (or hard-wire access in restricted areas) with consistent signal strength available in guest rooms and pubic areas.

Wi-Fi signal strength must be excellent to good.

Yes

2.6 Indoor areas are properly ventilated, heated and air conditioned (HVAC).

Yes

2.7 Exercise area/facility accessible on site, nearby or on the installation.

Yes

2.8 Business center services located within

the lodging facility with minimum of one internet connected computer workstation and access to printer and paper located in public area.

Computer located in publicly-available space.

No

2.9 Self-dispensing ice machine(s) or access

to ice.

Yes

2.10 Washer/dryer available in

common/public areas or guest rooms, in-house one day valet service or dry cleaning available.

Washer/dryer being available meets this standard.

SECTION 3 Traveler Quality – Public Area Including Lobby

(If Required)

DTMO

Requirement

3.1 General curb appeal is well maintained

and clean with sidewalks clear of snow, debris, uneven cracks, and other safety hazards and does not result in any safety incidents/reports; entrance is well-lit with directional signs readily visible.

Yes

3.2 General décor/style in lobby and all

public areas interior designs are coordinated for enhanced comfort and appeal.

Each program will have a mid-grade commercial grade design package with prescribed/coordinated detail and FFE.

Yes

3.3 Guest service area has modest

enhancements to include ergonomic front desks to support well-being of staff and capacity to serve multiple guests during peak hours. Staff attired in uniforms with nametags.

Multiple bays for guests to check in or out when/where space permits at peak check in/check out times.

Yes

3.4 Sundries/shops provide a modest

selection of most-commonly used amenities available at front desk or in vending machines.

Amenities available could include but are not limited to:

toothbrush/paste, razor, mouthwash, shower cap, combs, etc.; Brand standards define whether they are free or an additional charge.

Yes

3.5 Restroom located in the lobby or a public

area.

Brands determine additional specifications and requirements.

No

3.6 Luggage carts available. No

3.7 Ceilings, floors, and walls have moderate

enhancements to material and design similar to mid-grade commercial lodging facilities which are in good condition and consistent with current design trends.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE.

Yes

3.8 Floors have adequate space for guest

movement to include guests who have mobility issues.

Yes

3.9 Furniture is commercial mid-grade, easily

cleaned, sanitized, and well maintained.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE.

Yes

3.10 Seating in the lobby/public areas will be

well-proportioned to the space available.

No

(If Required)

DTMO

Requirement

3.11 All public areas, including lobby, are

cleaned daily and well maintained, free of dust, stains, chips, dents, etc.

Yes

3.12 General curb appeal is well maintained

and clean with sidewalks clear of snow, debris, uneven cracks, and other safety hazards and does not result in any safety incidents/reports; entrance is well-lit with directional signs readily visible.

SECTION 4 Traveler Quality – Guest Rooms

(If Required)

DTMO

Requirement

4.1 At a minimum, each guest room is

thoroughly cleaned, with bed linens changed, every 7 days and between guest stays.

Each program will define guest room cleaning standards and procedures.

Yes

4.2 Rooms will be lightly cleaned and towels

replaced on a daily basis unless guest declines the service.

Each program will define guest room cleaning standards and procedures.

Yes

4.3 Upon request, basic housekeeping

services and supplies are available.

Each program will define basic housekeeping services and supplies.

Yes

4.4 Active light switch at the main entry. Yes

4.5 Lighting fixtures, of coordinated design, that provide good level of overall illumination, including direct lighting at a writing surface, sitting area, and beside each bed using eco-friendly bulbs.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE. LED lightbulbs are preferred.

Yes

4.6 Sleeping area includes a headboard, bed

base, mattress, mattress cover, and bed covering that includes two pillows (thick cluster fiber) with pillow cases, two sheets per bed that are smooth to the touch, appropriate bedding (comforter, duvet, blankets) in good repair.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE.

Yes

4.7 Extra pillows and blankets available upon

request.

(If Required)

DTMO

Requirement

4.8 Nightstand or equivalent by each bed and

additional storage space provided (e.g.

open area shelving, credenza, drawer space, luggage rack).

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE.

Yes

4.9 A waste container is provided. Where

recycling programs are available, a separate recycling container is provided.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE.

Yes

4.10 An upholstered/soft seating chair. Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE.

Yes

4.11 One coffee maker; coffee with

condiments; non-disposable or recyclable cups for coffee, tea, and water.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE; Style of cups can be decided by each program (can include mugs or to-go cups with lids); Coffee maker to have auto shut-off function. Complimentary coffee, tea available in the lobby or public area satisfies this standard.

No

4.12 A microwave and refrigerator/mini-fridge

or refrigerator/microwave unit.

A microwave and refrigerator/mini-fridge or refrigerator/microwave unit (can be made available on request or in public area).

Yes

4.13 An Ice bucket with liner and lid. No

4.14 Steam iron with self shut-off capability

and ironing board with a clean cover.

Yes

4.15 Alarm clock in each room and/or wake-up

service available.

Radio feature with alarm clock is optional.

Yes

4.16 Touch tone telephones with message

light or indicator with easy access to 24-hour incoming/outgoing phone service and prompt message delivery.

Touch tone telephone service (Complies with section 889 of

2019 NDAA).

Yes

4.17 Permanently secured in-room safe (or

access to a safety deposit box).

(If Required)

DTMO

Requirement

4.18 All sliding door(s), French doors, and

windows are equipped with an effective locking device; secondary security lock on all exterior-facing doors.

Yes

4.19 General décor/style in guest rooms are

coordinated and of commercial hotel industry mid-grade design.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE.

Yes

4.20 Ceilings, floors, and walls are coordinated

and have commercial hotel industry mid-grade material and design.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE.

Yes

4.21 Commercial hotel industry mid-grade

shades, drapes, or blinds to cover all windows or other transparent areas, and provide blackout effect and privacy.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE; Blackout effects include blinds, full-length drapes, shutters, sheers, fabric side panels, rods with finials, valance, glass treatment, cornice.

Yes

4.22 Floors have adequate space for guest

movement to include guests who have mobility issues.

Yes

4.23 Floor space has modest restrictions, as

placement of furnishings and fixtures is well-proportioned to room size and traffic flow.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE.

Yes

4.24 Work space/writing surface (a writing

surface is judged on the basis of available space) has sufficient space for a laptop computer and two 8.5x11 inch items; is near power outlets for electronics and powered USB port; pen and notepad should be included in each unit; with comfortable office-style chair.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE; USB port preferred but not required.

Yes

4.25 Guest information is provided through a

guest service directory (hard copy and/or digital option); includes safety information.

SECTION 5 Traveler Quality – Guest Bath

(If Required)

DTMO

Requirement

4.26 Full length mirror is required. Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE.

Yes

4.27 Clothes-storage space in a recessed area

or free-standing armoire; hangers available.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE.

Yes

4.28 Minimum 32-inch flat panel television

with remote control; basic cable and channel directory.

Yes

4.29 Guest-controlled heating, ventilation, and

air conditioning (HVAC).

If installation policy requires a no-heat/no-cool period, rooms will be taken off DTS during that time.

(If Required)

DTMO

Requirement

5.1 Each guest room has a private

bathroom.

Yes

5.2 Fully operational eco-friendly, commercial-grade toilet in good condition with seat and lid.

A two-piece elongated toilet is preferred, but not required;

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE. Toilet lids are preferred, not required.

Yes

5.3 Sink with well-lit mirror and GFCI

controlled outlet.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE.

OSD

Standard

Standard Specification (If Required)

DTMO

Requirement

OSD

Standard

5.4 Shower/tub in good condition (no

chipping, peeling, or discoloration) with non-slip surface; basic materials.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE; basic materials could include fiberglass, acrylic, porcelain on steel; tub or tub/shower combination is required recommended for extended stay rooms. A non-slip mat can be provided.

Yes

5.5 Provide a bath towel, a hand towel

and a face cloth per room occupant (minimum two sets) and a cloth bath mat.

Additional bath linens available upon request.

Yes

5.6 Provide facial tissues, hair dryer, shampoo/conditioner, recyclable cups/glasses, rolls of toilet tissue, and soap.

Recyclable cups/glasses are preferred. However, non-disposable cups/glasses may be used.

Yes

5.7 Non-porous surfaces in good

condition (e.g., floors, walls, baseboards) in all toilet, sink, and bath areas with commercial mid-grade materials and design.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE; Moderate enhancements to materials could include acrylic or ceramic tile; Mud, non-slip, commercial-mid-grade porcelain tile with epoxy grout;

Provide transition strips where different floor finishes meet.

Finished mold-resistant gypsum wallboard. If wall coverings are used, seal wallcovering edges at ceiling base with clear caulk.

Yes

5.8 General décor/style in guest baths

are coordinated and of moderate design, enhanced comfort, and in good condition.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail

No

(If Required)

DTMO

Requirement

5.9 Ceilings, floors, and walls in good

condition and are coordinated and have commercial hotel industry mid-grade material and design; materials designed for a wet environment.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE; Acceptable wall coverings could include drywall with basic paint finish or plain vinyl coverings; acceptable floor coverings could include ceramic tile or LVT; ceiling should be painted and free of stains at a minimum.

Yes

5.10 Coordinated lighting fixtures in good

condition that provide good level of overall illumination including direct lighting at the mirror(s) with matching eco-friendly lightbulbs.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE; LED Lightbulbs preferred.

Yes

5.11 Floors have adequate space for guest

movement to include guests who have mobility issues.

Yes

5.12 Cabinetry in good condition in

accordance with commercial mid-grade design package with prescribed/coordinated detail and

FFE.

No

5.13 Well-proportioned and functional

counter or shelf space in good condition.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE.

Yes

5.14 Eco-friendly, coordinated sink fixtures

in good condition with adjustable settings (i.e. temperature) acceptable materials include metal or plastic.

Each program will have a commercial mid-grade design package with prescribed/coordinated detail and FFE.

Yes

5.15 Eco-friendly, coordinated shower

fixtures in good condition with adjustable settings (i.e. temperature) acceptable materials include metal or plastic.

Curved shower rod when space permits; Each program will have a commercial mid-grade design package with prescribed/coordinated detail

SECTION 6 Traveler Financial Protections

(If Required)

DTMO

Requirement

6.1 No added or hidden fees for facility

amenities/services not used.

Yes

6.2 No advanced room deposits for official

travel.

Yes

6.3 No fee for cancellations prior to 4PM

(local) on day of arrival.

Yes

6.4 No charge for early departure for official

travel.

Yes

6.5 No minimum stay for official travel. Yes

6.6 Offers Non-Availability Control Numbers

issued by lodging staff or through DTS.

SECTION 7 Traveler Convenience

(If Required)

DTMO

Requirement

7.1 Adequate lodging rooms meeting 100% of

the DoD Lodging Adequacy Standards will be made available for booking in the DoD On-line Booking Tool(s).

If not available in the on-line tool the facilities is considered "not available" and travelers are not required to use the facility.

No

7.2 Accepts the Government Travel Charge

Card.

(If Required)

DTMO

Requirement

5.16 At a minimum, each guest bathroom

is thoroughly cleaned, with bath linens changed between guest stays.

Each program will define and provide guest bathroom cleaning standards and procedures. If required by health officials, room cleaning and bath linen replacement may be delayed to guest departure. However, upon request, new linens, towels, and cleaning products are available.

Yes

5.17 All parts of the guest bathroom are

clean and well maintained. All parts of guest bathroom are free of dust, stains, chips, dents, etc.

Each program will define and provide cleaning/maintenance standards for guest baths.

(If Required)

DTMO

Requirement

7.3 For reservations where space is not

available, assists guest with finding alternate accommodations.

Contact local DoD Preferred Lodging (if available) or other alternative lodging or provide materials to direct travelers to alternative accommodations in compliance with established policies.