DOC26GS0010AA_Aug_28_26_solicitation_doc.pdf

This is a Request for Information (RFI) solicitation document issued by the Connecticut Department of Correction, Solicitation Number DOC26GS0010AA, for an after-hours answering and incident response service platform. The RFI seeks information on current platforms available for communication and incident response services across all Parole & Community Services locations statewide. The solicitation opened July 31, 2026 at 7:00 a.m. EDT and closes August 19, 2026 at 2:00 p.m. EDT. All vendors are eligible to respond. Online demonstrations via Microsoft Teams are required as part of the RFI submission. No vendor questions-and-answers period has been defined for this procurement. The solicitation contains no line items and no estimated total contract value has been specified.

Pricing terms are to be specified by vendors, with Free On Board Destination delivery terms. No set-asides, incumbent vendor information, or contract renewal options are identified in the solicitation materials. This is a market-research RFI designed to gather information on available service platforms rather than a competitive procurement leading to an immediate contract award. Detailed requirements are contained in the attached Scope of Work document titled "Technology - Answering Service RFI.docx." Inquiries should be directed to Tracie Gadrow, Connecticut Department of Correction, 24 Wolcott Hill Road, Wethersfield, CT 06109; telephone 860-692-7653 or email Tracie.Gadrow@ct.gov.