DOC26GS0010AA_Sep_17_26_solicitation_doc.pdf

This is a Request for Information (RFI) solicitation document issued by the Connecticut Department of Correction, Solicitation Number DOC26GS0010AA, for Parole After Hours Answering Service platforms. The RFI seeks information on current communication and incident response service platforms available for all Parole & Community Services locations statewide. The solicitation opened July 31, 2026 at 7:00 a.m. EDT and closes August 19, 2026 at 2:00 p.m. EDT. All vendors are eligible to respond to this market-research RFI. Respondents are required to provide online demonstrations via Microsoft Teams as part of their submission. No vendor question-and-answer period has been defined for this solicitation. Detailed requirements are provided in the attached Scope of Work document titled "Technology - Answering Service RFI.docx."

Pricing terms are vendor-specified with Free On Board delivery to destination. No estimated contract value has been identified, and no set-asides, incumbent vendor information, contract renewal options, or line items are specified in the solicitation materials. This RFI represents market research to evaluate available platform options rather than a competitive procurement. Inquiries regarding the solicitation should be directed to Tracie Gadrow at the Connecticut Department of Correction, 24 Wolcott Hill Road, Wethersfield, CT 06109, by telephone at 860-692-7653 or via email at Tracie.Gadrow@ct.gov.