DOC26GS0010AA_Sep_16_26_solicitation_doc.pdf

This is a Request for Information (RFI) document issued by the Connecticut Department of Correction seeking vendor information on communication and incident response service platforms for all Parole & Community Services locations statewide. The solicitation (DOC26GS0010AA) is open to all vendors and requires submission of responses by August 19, 2026 at 2:00 p.m. EDT, with the RFI period opening July 31, 2026 at 7:00 a.m. EDT. As part of the submission process, vendors must provide online demonstrations via Microsoft Teams. The RFI is primarily a market-research initiative rather than a competitive procurement, and no questions-and-answers period has been defined for this solicitation. Detailed requirements and specifications are contained in the attached Technology - Answering Service RFI scope-of-work document, which covers after-hours answering and incident response service capabilities needed across the parole and community services network.

No estimated total contract value has been specified for this RFI. Pricing terms are to be vendor-specified, with delivery arranged on a Free On Board (FOB) Destination basis and payment terms determined by the vendor. No line items, set-asides, incumbent vendor information, contract renewal options, or specific funding requirements have been identified in the solicitation materials. All interested vendors should direct inquiries to Tracie Gadrow at the Connecticut Department of Correction, 24 Wolcott Hill Road, Wethersfield, CT 06109, by telephone at 860-692-7653 or email at Tracie.Gadrow@ct.gov.