RFPDNFSB-08-001.pdf

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Table of Contents PART I - THE SCHEDULE............................................................................................................................A-1

SECTION A - SOLICITATION/CONTRACT FORM ...............................................................................A-1

SF 33 SOLICITATION, OFFER AND AWARD ......................................................................................A-1

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS .............................................................. B-1

B.1 PRICE.COST SCHEDULE .............................................................................................................. B-1 B.2 CONSIDERATION AND OBLIGATION—WORK ORDERS (FEB 1999) .................................. B-6

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK .....................................C-1

C.1 STATEMENT OF WORK................................................................................................................ C-1

SECTION D - PACKAGING AND MARKING...........................................................................................D-1

D.1 PACKAGING AND MARKING .....................................................................................................D-1

SECTION E - INSPECTION AND ACCEPTANCE.................................................................................... E-1

E.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE..................... E-1 E.2 PLACE OF INSPECTION AND ACCEPTANCE ........................................................................... E-1

SECTION F - DELIVERIES OR PERFORMANCE................................................................................... F-1

F.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE......................F-1 F.2 PLACE OF DELIVERY.....................................................................................................................F-1 F.3 DURATION OF CONTRACT PERIOD ...........................................................................................F-1

SECTION G - CONTRACT ADMINISTRATION DATA..........................................................................G-1

G.1 CONTRACTING OFFICER'S TECHNICAL REPRESENTATIVE ..............................................G-1 G.2 TRAVEL REIMBURSEMENT........................................................................................................G-2 G.3 TRAVEL AND ODC APPROVALS ...............................................................................................G-3 G.4 WORK ORDER PROCEDURES .....................................................................................................G-3 G.5 ACCELERATED TASK ORDER PROCEDURES ........................................................................G-4 G.6 BILLING INSTRUCTIONS.............................................................................................................G-4

SECTION H - SPECIAL CONTRACT REQUIREMENTS .......................................................................H-1

H.1 DETERMINATION OF MINIMUM WAGES AND FRINGE BENEFITS……………………. H-1

H.2 PERSONNEL AND FACILITY SECURITY ..................................................................................H-1 H.3 SITE ACCESS BADGE REQUIREMENT......................................................................................H-1 H.4 KEY PERSONNEL .........................................................................................................................H-2 H.5 NONDISCRIMINATION BECAUSE OF AGE .............................................................................H-2 H.6 INCORPORATION OF SECTION K BY REFERENCE ...............................................................H-3 H.7 SECTION 508 STANDARDS ........................................................................................................H-3 H.8 CONTRACTOR STAFF TRAINING ..............................................................................................H-3

PART II - CONTRACT CLAUSES ............................................................................................................... I-1

SECTION I - CONTRACT CLAUSES......................................................................................................... I-1

I.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE........................I-1 I.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)..............................................................I-3 I.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ........................I-3 I.4 52.219-17 SECTION 8(a) AWARD (DEC 1996) ..............................................................................I-3 I.5 52.219-18 NOTIFICATION OF COMPETITION LIMITED TO ELIGIBLE 8(a) CONCERNS

(JUNE 2003) ALTERNATE I (APR 2005) .....................................................................................I-4 I.6 52.219-28 POST-AWARD SMALL BUSINESS PROGRAM REREPRESENTATION .................I-5

I.7 52.222-39 NOTIFICATION OF EMPLOYEE RIGHTS CONCERNING PAYMENT OF UNION

DUES OR FEES (DEC 2004)...........................................................................................................I-6 I.8 52.222-41 SERVICE CONTRACT ACT OF 1965 (NOV 2007)........................................................I-8 I.9 52.222-42 STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES (MAY 1989).....I-14 I.10 52.232-25 PROMPT PAYMENT (OCT 2003) ..............................................................................I-15 I.11 52.249-14 EXCUSABLE DELAYS (APR 1984) ..........................................................................I-19 I.12 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998) .....................................I-19

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS................................J-1

SECTION J - LIST OF ATTACHMENTS ....................................................................................................J-1

J.1 ATTACHMENTS ............................................................................................................................... J-1

DNFSB-08-001 Section B

B-1

PART I - THE SCHEDULE

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

B.1 PRICE/COST SCHEDULE

BASE PERIOD (8/01/08 - 7/31/09)

Labor Hour Items

LABOR HOURLY ESTIMATED

CATEGORY RATE HOURS TOTAL

Project Manager $ 1,920 hours $

Network Engineer $ 1,920 hours $

Jr. Network Engineer $ 1,920 hours $

Web Developer $ 1,920 hours $

Sr. Scanner Operator $ 1,920 hours $

Scanner Operator $ 1,920 hours $

Document Control Technician $ 1,920 hours $

Secretary II $ 5,760 hours $

Receptionist $ 1,920 hours $

Subotal Labor Hour Items $

Cost (No Fee) Item

Other Direct Costs $10,000

Total Base Period Funding $

B-2

B.1 PRICE/COST SCHEDULE (con’t)

OPTION PERIOD ONE (8/01/09 - 7/31/10)

Labor Hour Items

LABOR HOURLY ESTIMATED

CATEGORY RATE HOURS TOTAL

Project Manager $ 1,920 hours $

Network Engineer $ 1,920 hours $

Jr. Network Engineer $ 1,920 hours $

Web Developer $ 1,920 hours $

Sr. Scanner Operator $ 1,920 hours $

Scanner Operator $ 1,920 hours $

Document Control Technician $ 1,920 hours $

Secretary II $ 5,760 hours $

Receptionist $ 1,920 hours $

Subotal Labor Hour Items $

Cost (No Fee) Item

Other Direct Costs $10,000

Total Option Period One Funding $

B-3

B.1 PRICE/COST SCHEDULE (con’t)

OPTION PERIOD TWO (8/01/10 - 7/31/11)

Labor Hour Items

LABOR HOURLY ESTIMATED

CATEGORY RATE HOURS TOTAL

Project Manager $ 1,920 hours $

Network Engineer $ 1,920 hours $

Jr. Network Engineer $ 1,920 hours $

Web Developer $ 1,920 hours $

Sr. Scanner Operator $ 1,920 hours $

Scanner Operator $ 1,920 hours $

Document Control Technician $ 1,920 hours $

Secretary II $ 5,760 hours $

Receptionist $ 1,920 hours $

Subotal Labor Hour Items $

Cost (No Fee) Item

Other Direct Costs $10,000

Total Option Period Two Funding $

B-4

B.1 PRICE/COST SCHEDULE (con’t)

OPTION PERIOD THREE (8/01/11 - 7/31/12)

Labor Hour Items

LABOR HOURLY ESTIMATED

CATEGORY RATE HOURS TOTAL

Project Manager $ 1,920 hours $

Network Engineer $ 1,920 hours $

Jr. Network Engineer $ 1,920 hours $

Web Developer $ 1,920 hours $

Sr. Scanner Operator $ 1,920 hours $

Scanner Operator $ 1,920 hours $

Document Control Technician $ 1,920 hours $

Secretary II $ 5,760 hours $

Receptionist $ 1,920 hours $

Subotal Labor Hour Items $

Cost (No Fee) Item

Other Direct Costs $10,000

Total Option Period Three Funding $

B-5

B.1 PRICE/COST SCHEDULE (con’t)

OPTION PERIOD FOUR (8/01/12 - 7/31/13)

Labor Hour Items

LABOR HOURLY ESTIMATED

CATEGORY RATE HOURS TOTAL

Project Manager $ 1,920 hours $

Network Engineer $ 1,920 hours $

Jr. Network Engineer $ 1,920 hours $

Web Developer $ 1,920 hours $

Sr. Scanner Operator $ 1,920 hours $

Scanner Operator $ 1,920 hours $

Document Control Technician $ 1,920 hours $

Secretary II $ 5,760 hours $

Receptionist $ 1,920 hours $

Subotal Labor Hour Items $

Cost (No Fee) Item

Other Direct Costs $10,000

Total Option Period Four Funding $

B-6

B.2 CONSIDERATION AND OBLIGATION--WORK ORDERS

(a) The total estimated amount of this contract (ceiling) for the products/services ordered, delivered, and accepted under this contract is $(to be completed at time of award). The Contracting Officer may unilaterally increase this amount as necessary for work orders to be placed with the Contractor during the contract period provided such orders are within any maximum ordering limitation prescribed under this contract.

(b) The amount presently obligated with respect to this contract is $(to be completed at time of award). The Contracting Officer’s Technical Representative may issue orders for work up to the amount presently obligated.

This obligated amount may be unilaterally increased from time to time by the Contracting Officer by written modification to this contract. The obligated amount shall, at no time, exceed the contract ceiling as specified in paragraph (a) above. When and if the amount(s) paid and payable to the Contractor hereunder equals the obligated amount, the Contractor shall not be obligated to continue performance of the work unless and until the Contracting Officer increases the amount obligated with respect to this contract. Any work undertaken by the Contractor in excess of the obligated amount specified above is done so at the Contractor's sole risk.

DNFSB-08-001 Section C

C-1

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

STATEMENT OF WORK

INFORMATION TECHNOLOGY, DOCUMENT MANAGEMENT, AND ADMININSTRATIVE

SUPPORT

1.0 GENERAL

1.1 Scope of Work

The Contractor shall provide Information Technology (IT) and administrative support to the Defense Nuclear Facilities Safety Board (Board). The contractor shall be responsible for providing management, technical and support personnel to perform all tasks identified in this SOW. The contractor shall manage and staff the contract with an adequate number of qualified personnel to manage the tasks described herein and related projects, maintain normal day-to-day operations and implement system enhancements of the data center as identified.

1.2 Background

The Board is an independent Federal government agency with responsibility for the oversight of the Department of Energy (DOE)’s defense nuclear facilities located throughout the United States. The Board is directed by a Chairman and four members appointed by the President and supported by three main organizational units: the Offices of the Technical Director, General Counsel, and General Manager.

The Board’s mission as described by the Atomic Energy Act is to ensure that the public health and safety are adequately protected at the DOE defense nuclear facilities. In fulfilling this mission the Board has a requirement for IT and administrative support services.

The Board’s offices are located on four floors (3rd, 4th, 7th, and 8th) at 625 Indiana Avenue, NW in Washington. D.C. Site representatives are also stationed at six regional DOE offices across the country (hereinafter referred to as “site offices”). Electronic card readers control access to the Board=s headquarters office space. The main reception area is located on the seventh floor, and visitors must go to the receptionist to gain access to the facility. The receptionist also answers the main telephone number for the Board.

The Board’s mailroom is located on the seventh floor. Equipment in this area includes a mail metering machine, a binder, a paper drill press, a fax machine, and two photocopiers.

1.3 IT Infrastructure

To accomplish its mission, the Board has invested in creating an IT infrastructure at its headquarters. As a federal agency that mirrors information technology best practices of private industry, the Board must also comply with a variety of federal regulations and standards, such as the Federal Information Security Management Act (FISMA), standards and guidance published by the National Institute of Standards and Technology (NIST), and circulars and memorandums issued by the Office of Management and Budget

(OMB).

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The Board’s IT infrastructure consists of the following major components:

� Between 100-150 computer users (including employees, on-site contractors, interns, technical experts, and other authorized users)

� Approximately 150 Dell desktop and laptop PCs running Windows XP and the Microsoft Office 2003 Suite. The PCs are located on four floors of a commercial building connected to a Local Area Network (LAN), and at the Board’s alternate facility used for Continuity of Operations (COOP) purposes. [Note: the Board is in the process of upgrading all of its existing desktop and laptop computers to a new standard configuration based on Windows XP SP2, Microsoft Office 2007, Internet Explorer 7, and other miscellaneous productivity applications, all tested to comply with the Federal Desktop Core Configuration (FDCC) settings mandated by OMB. This effort may be on-going at the time this contract is awarded.]

� Approximately 30 network printers and about 30 personal printers.

� Approximately 20 Dell PowerEdge servers consisting of a mix of Novell NetWare, Microsoft

Windows 2000/2003 servers.

� Multiple custom applications, that are used for procurement, financial management, document management, and travel management purposes.

� A switched backbone environment consisting of Intel and Dell switches.

� The cabling (including to the desktop) is a mix of Cat 3 and Cat 5 copper twisted pair.

� Perimeter security devices include firewalls, SSL VPN remote access devices, and anti-spam appliances.

� The Board has a T-1 connection to its Internet Service Provider (ISP) and one associated perimeter router.

� The Board’s site offices connect to the Board’s IT infrastructure via ISDN WAN links (with the exception of one office that connects over the Internet via satellite) � All servers, firewalls, and routers are located in an environmentally controlled data center at the

Board’s primary office location.

� The Board maintains an alternate facility in Germantown, MD for use in case the Board needs to activate its COOP or respond to other emergencies, which replicates the Board’s core IT services and has its own DSL Internet connection.

The Board’s Federal IT staff provides technical skills and management in:

� Strategic planning, IT assessments and project management.

� Enterprise Architecture, IT Security and Privacy.

� IT security technologies such as anti-virus, spyware protection, Internet use and abuse monitoring, and spam filtering.

� Developing standards, processes and procedures for configuration and change management, systems documentation, and systems administration.

1.4 Contractor Personnel Requirements

All Contractor personnel shall exhibit courteous behavior and be required to wear Board issued identification badges at all times while on duty.

Contractor personnel shall not discuss, share, or otherwise make public any information regarding IT system configurations or vulnerabilities, personnel, privacy, or security sensitive information, or anything that may impact the security or reputation of the Board. A non-disclosure agreement will be signed by the contractor barring unauthorized disclosure of any Board security-related information.

C-3

1.5 Other General Requirements

1.5.1 Security Requirements

All personnel must possess or be eligible to possess a “Q” clearance from the Department of Energy.

1.5.2 Place of Performance

Work will be performed primarily at Board’s facilities in Washington, DC with very infrequent travel (one contractor staff 1 or 2 times a year) to support the Board’s Site Representatives and offsite meetings.

Additionally, contractor staff may be required to travel to the Board’s alternate facility in Germantown, MD to ensure proper operation of IT equipment at this location.

2.0 GOVERNMENT FURNISHED PROPERTY/DATA/SERVICES

The Board shall provide all required facilities and equipment including office space, office furniture, office supplies, computer hardware and software (with Internet access), and telephones necessary to accomplish and support the efforts stated herein. Contractor personnel must comply with board policy on proper use of Government furnished equipment.

The Board shall be responsible for requesting/obtaining “Q” clearances from the Department of Energy for contractor personnel.

3.0 CONTRACTOR FURNISHED ITEMS

The contractor shall furnish all facilities, equipment, and material necessary to perform the work described by this SOW except those items to be furnished by the Government as listed in Section 2.0 above.

4.0 SPECIFIC TASKS

4.1 Program Management Services

The contractor will provide day-to-day management of its personnel at the work site to ensure that the activities of contracting staff support the Board’s initiatives. The Program Manager will attend status and project meetings and interface directly with Board management staff. The Program Manager will provide for the planning, monitoring, analyzing, executing and close out of various technical support projects assigned to Help Desk, Data Center, IRIS, and other contractor staff.

Examples of the project management tasks to be performed include, but are not limited to:

� Assisting the Board’s IT management in defining the project scope, deliverables, and requirements for projects

� Planning project activities, tasks, milestones, resources, and performance measures � Ensuring contractor staff comply with Board’s IT technical requirements � Providing quality assurance � Managing resources � Analyzing issues and problems and recommending their solution � Communicating orally and in writing on all aspects of the work performed under this contract

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� Presenting formal and informal briefings to Board technical and non-technical staff as requested � Maintaining meeting minutes when requested as well as project lists, project and work schedules, timesheets, contact lists, and performing other duties associated with excellent project management

4.2 Help Desk Technical Support Services

At the Board, technical support is used to assist and promote the use of technology within the Board computing and business environments. The Board’s help desk has been the traditional mechanism for providing technical support, accompanied by one-on-one assistance, basic training and self-service web based programs.

The contractor will staff and maintain a Help Desk to provide technical support to Board personnel. The contractor will provide on-site support at the Board facility as well as phone support to telecommuters and travelers who access the Board remotely. The contractor shall provide staff coverage from 7am-5pm Monday through Friday. Occasional evening or weekend work may be required upon request and approval of the Board’s IT management.

All Help Desk calls will be answered and responded to in accordance with agreed upon Service Level Agreements (SLAs) and existing Board policies and procedures. The contractor will participate in developing and implementing additional procedures and checklists to assist in ensuring efficient high quality customer service. The contractor will be responsible for maintaining a call tracking system, opening and tracking tickets for all calls, and providing monthly ticket metrics to the Board. It is expected that the contractor will also develop and maintain a knowledgebase to facilitate technical support efforts.

The contractor will provide support for all end user hardware and software, including but not limited to:

� Desktop and laptop computers (and their associated peripherals) � Network and personal printers � Telephones and PDAs � Scanners � Commercial Off The Shelf (COTS) and Government Off The Shelf (GOTS) software � Work with vendor representatives to resolve generic problems with custom applications � Other software as appropriate

In addition to providing technical support to computer users, the contractor’s Help Desk staff will also perform the following functions:

� Maintaining the call ticketing system � Deployment of end user hardware (including PCs, laptops, PDAs, cell phones, monitors, printers, security tokens, etc.) and software � Equipment moves, adds, and changes � Maintenance of printers and scanners � Development and implementation of computer desktop images that conform with relevant Board and OMB/NIST standards, such as FDCC settings � Maintaining an accurate automated inventory of all hardware, software, and licenses owned by

Board in accordance with Board policies � Equipment disposal in accordance with Board and federal policies � Performing a daily morning checklist to ensure that critical services are up when users start work � Testing of new hardware and software

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� Basic phone system support, including phone moves, under the direction of the Board’s IT staff � Setting up of audiovisual equipment (e.g., projectors, screens, etc…) per request tickets � Providing computer orientation to new Board staff and basic remote access training to telecommuters � Administering a loaner laptop program for travelers and telecommuters, which includes maintaining laptops in a standard, secure configuration.

� Creating and maintaining documentation of all hardware, software, and procedures implemented and/or managed by the Help Desk.

� Maintaining a well-organized and neat storage environment for spare IT equipment � Assisting Data Center staff with hardware and software testing as appropriate � Assisting with information security incident response as requested by Board’s Information

Systems Security Officer (ISSO) � Assisting with development and maintenance of content for the IT section of the Board’s Intranet site (such as development of Frequently Asked Questions (FAQs)) � Completing additional IT projects as directed by Board IT management (projects currently underway or planned for the near future include desktop computing environment refresh, installation of new desktop software such as Microsoft Office 2007, etc.)

4.3 Data Center (DC) Technical Support Services

The contractor will provide qualified personnel to assist the Board’s IT staff with maintenance of servers, network infrastructure, and other Data Center components and operations in accordance with agreed upon Service Level Agreements (SLAs) and existing Board policies and procedures. The contractor will provide technical expertise to assist Board staff with planning, testing, implementing, and operating server and network technologies. The contractor shall provide staff coverage from 7am-5pm Monday through Friday. Occasional evening or weekend work may be required upon request and approval of the Board’s IT management.

The contractor’s staff will comply with all Board configuration management and security procedures in performing their duties. Additionally, the contractor will also assist in the development of standard operating procedures and configuration standards related to Data Center operations.

Duties performed by the contractor’s Data Center Operations staff include the following activities as well as other related Data Center support activities:

� Installation, maintenance, and repair of server hardware and software in accordance with Board procedures

� Administration and maintenance of enterprise network and server applications such as Novell NetWare, Novell eDirectory, Novell GroupWise, Microsoft Server (/2000/2003), Citrix, Microsoft IIS server, Microsoft SQL Server, Microsoft Active Director, etc.

� Notification of Board IT staff within two hours of any server/application failures that occur outside of normal hours of service

� Response within four hours to any server/application failures that occur outside of normal hours of service

� Installation and maintenance of networking devices and cabling � Maintaining patch levels on all servers and network devices in accordance with Board policies � Performing complete, accurate and timely backups in accordance with Board procedures, and managing the rotation, storage, off-site storage, and disposition of backup media � Restoring data from backups in accordance with Board policies � Monitoring servers, network components, and other Data Center components for potential problems and anomalies.

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� Supporting IT equipment at the Board’s alternate facility in Germantown, MD, including replicating core IT services and testing their effective operation regularly.

� Monitoring the Board’s IT security–related equipment, including perimeter firewalls, remote access devices (SSL & IPSec VPNs) and anti-spam appliances.

� Developing and maintaining a disciplined test lab environment that simulates the Board’s production environment to the largest extent possible.

� Creating, administering, and deleting user accounts in accordance with Board policies and Board IT staff.

� Assisting with the development of system architectures and project plans � Developing and maintaining thorough documentation for the systems they support � Assisting with implementation and maintenance of security technologies and components as requested by Board’s ISSO � Providing advanced technical support for issues escalated from the Help Desk � Assisting with information security incident response as requested by Board’s ISSO � Participating in meetings with Board IT staff as requested � Completing additional IT projects as directed by the Board’s IT staff (projects currently underway or planned for the near future include Active Directory deployment, implementation of NIST-compliant standard desktop computer configurations, etc…)

4.4 Web Development Support Services

The Defense Nuclear Facilities Safety Board (DNFSB) currently maintains both internal and external web sites providing staff, contractors, and the public a multitude of information associated with the Board’s technical, administrative, legal, and human resources responsibilities. The sites must remain coherent and accessible, and follow industry best practices as well as complying with applicable Federal requirements.

Therefore, the Board needs a web developer with appropriate web design skills to maintain both the DNFSB internal and external web sites and ensure that they satisfy the diverse and changing needs of staff.

The purpose of this task is to provide technical support for the on-going design, enhancement and maintenance of the Board’s internal and external web site. The Board’s web sites are used to provide its employees, contractors, and the public with a variety of information. This information includes public documents, policies, procedures, directives, standards, schedules, staff information, administrative documents, forms, links to other web sites, and computer support documentation. The Board requires web development and implementation services and a dedicated on-site web master to provide operation and maintenance services for both the internal and external web sites. Individuals performing this task will have all or a combination of the following:

� Experience in working with organizational unit representatives to determine functional requirements, and the ability to identify possible technical solutions for each identified requirement.

� Experience creating interactive web sites (web graphics and layouts using web tools including but not limited to Adobe Photoshop/InDesign, Macromedia Fireworks/Dreamweaver and Contribute, Microsoft .NET (C++,C#, ASP,VB), and native HTML, J2EE and Java preferably using both Microsoft IIS and Apache Tomcat/Web Server).

� Experience in web site design and development for Federal Government and/or commercial customers with knowledge of web security (SSL, PKI) and user authentication techniques.

� Experience in web site application development in closed and services-oriented architectures utilizing enterprise relational database connections.

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� Experience designing, developing and interfacing with various web portal technology frameworks as well as enterprise group productivity software.

� General familiarity with SOAP Extensibility, WSDL and XML.

� Knowledge of Section 508 accessibility requirements for Federal web sites.

� General knowledge of Content Management System software architecture.

4.5 General Document Control/Mailroom Support Services

� Receive and sort mail and other documents for entry into the IRIS.

� Serve as the central receiving point for all incoming mail and deliveries.

� Open and date stamp all mail received by the Board.

� Deliver mail to the correspondence control staff.

� Make photocopies as requested.

� Operate the mailroom equipment listed in the “Background” section with staff fully trained on that equipment.

� Distribute the mail to staff as required. Notify staff of receipt of special delivery packages.

� Collect outgoing mail, affix the proper postage and ensure pickup by the United States Postal

Service.

� Sign acknowledgments of receipt for shipper's records.

� Support the Board's facsimile operations by monitoring the transmission and receipt of communications. Place a copy of each received fax message in the appropriate mailbox after notifying the addressee of its arrival.

� Provide all services related to the management and control of agency documents � Keep network printers throughout the building supplied with paper and ink cartridges.

� Keep photocopiers throughout the building supplied with paper and toner cartridges.

� Maintain a record of photocopier meter readings.

� Accept deliveries of office supplies, and put them away in the supply room.

� Replenish office supplies on open “self help” shelves in the mailroom from stock in the supply room.

� Maintain a simple tracking system of office supplies on the open “self help” shelves in the mailroom as well as in the supply room, and notify the appropriate Board staff of impending shortages

� Handle the recycling of used toner cartridges.

� Bind documents as requested.

� Perform other activities in support of the Board's document control operations as assigned by the

COTR.

4.6 IRIS Support

The Board operates an automated document management system - IRIS (Information Retrieval and Imaging System), which contains more than 1,750,000 images and associated ASCII text (the Board is currently evaluating options/approaches for a new document management system that may be implemented (in part or totally) by the third quarter of FY2008).

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The IRIS is part of the Board's records management program. This program consists of three parts:

(1) Receipt, routing and cataloging of documents and correspondence

(2) Entry of the document or correspondence into IRIS and

(3) Filing and retention of the original document.

The IRIS functions in a Novell network environment using microprocessors, data entry stations, optical character recognition (OCR) software and scanning equipment. Each workstation on the Board's Local Area Network (LAN) access the IRIS through a Web browser, such as Netscape Navigator or Microsoft Internet Explorer.

In support of IRIS the Contractor shall:

� Prepare documents identified by the Government for entry into the IRIS.

� Scan identified documents into the IRIS.

� Perform quality control to verify acceptable quality of image and ASCII text files.

� Enter relevant data entry information including but not be limited to: Adate in@, Aoriginator@, Aaddressee@, Asubject abstract@, and Aattention@.

� Produce daily C-Log. C- Log is defined as a daily listing of documents added to the IRIS.

� Determine the final location of documents in the IRIS directory structure.

� Update the databases through indexing.

� File the original documents in the Board's technical library.

� Assist Board personnel in document searches when requested.

� Monitor the IRIS for proper operation

4.7 Receptionist Support

The Contractor shall provide no less than nine and a half (9.5) hour coverage of the Board=s main reception desk each business day, excluding Federal holidays. Coverage shall start at 7:30 A.M. and run continuously until 5:00 P.M. Daily nine and a half hour coverage is critical, and must be provided even during short-term absences of the normal receptionist.

The receptionist shall:

� Receive and transfer phone calls for/to the staff.

� When transferring a call, record or convey times, dates, messages, and the cognizant staff member.

� Answer routine inquiries related to non-technical information, such as the place and time of meetings, location of and directions to the facility, etc.

� Demonstrate tact and diplomacy in meeting and dealing with various levels of the Board=s staff, representatives of other government agencies, corporations, and the public.

� Control the visitor logbook to ensure that all visitors sign in/out and that they receive a visitor=s badge before leaving the receptionist=s area and return the badge when they leave.

� Provide desk and telephone coverage of the Board member reception area on the eighth floor when requested.

� Receive express mail deliveries and request vendor pick-ups of express mail leaving the building.

� Update the Board phone listing when necessary and maintain a card listing all Board cell phone numbers.

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� Receive facility trouble reports and forward them to building management.

� Assist in routine clerical projects on an ad hoc basis when requested.

4.8 Secretarial Support

The Office of the Technical Director is comprised of four sub-offices managed by “group leads”.

Secretarial support is provided to three of the four Group Leads, each at a different location within Board space.

The support staff shall:

� Type a variety of documents such as letters, memoranda, reports and forms.

� Proofread correspondence, reports, memoranda, and forms to ensure the final document contain the correct punctuation, spelling and grammar.

� Prepare travel authorizations, reservations, vouchers (using a Board provided system) and trip reports necessary for official travel of the Board staff.

� Coordinate the FedEx deliveries, keep a log of pickups, and arrange for courier service.

� Serve as the organizational coordinator for conference room reservations, which requires the electronic scheduling of rooms for conferences or meetings.

� Perform other general office duties as assigned such as photocopying, addressing envelopes, mass mailings, collating documents, filing etc.

The following skills or abilities are required:

� Typing at least 40 words per minute � Basic operating knowledge of personal computers.

� Operating knowledge of electronic mail.

� Operating knowledge of the Board=s phone system.

� Basic knowledge of at least one text processing software package, such as WordPerfect or Word.

� Ability to use tact and diplomacy.

� Ability to understand the structure and chain of command of a Federal agency.

5.0 DELIVERABLES

The contractor shall submit several deliverables under this contract. The purpose of these deliverables is to ensure that contract requirements are met, quality services and deliverables are provided, and that all tasks are successfully completed during the performance period. ALL DELIVERABLES UNDER THIS ORDER BECOME the SOLE PROPERTY OF the US GOVERNMENT UPON ACCEPTANCE.

All deliverables will be consistent with formats specified by Board. The contractor’s Project Manager shall approve and sign all draft and final deliverable documents before delivery. All contractor-produced deliverables shall be inspected by Board for conformance to the task requirements, content, completeness, and accuracy prior to acceptance. Deliverables shall be provided to Board in electronic format.

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5.1 Kickoff/Transition Meeting

Within 5 business days of contract award, the contractor shall meet with the Board to discuss the draft Transition and Program Management Plans submitted with the proposal. Any information needed to complete and finalize the plans will also be discussed at this meeting. The contractor will submit a list of such required information at least 3 days in advance of the meeting so that the information can be made available.

5.2 Transition Plan

Within 5 business days of the kickoff/transition meeting, the contractor will deliver a final plan for the transition from the incumbent’s technical support staff to their own. The plan must provide for minimal disruption of operations and support services to Board’s operating environment.

5.3 Final Program Management Plan (PMP)

Based on feedback from Board, the contractor will update the draft PMP and obtain final Board approval.

The final plan shall be submitted within 10 business days of receipt of Board feedback.

5.4 Weekly and Monthly Reporting

The contractor’s Project Manager will provide verbal and written weekly and monthly status reports on the activities, tasks, and projects of the contractors. The contents and format of the weekly and monthly status reports will be provided by the COTR within 5 business days after contract award. Monthly reports are due on the 1st of each month.

5.5 Help Desk Operations Manual

The contractor will develop, maintain, and implement an Operations Manual for Help Desk personnel which specifies policies, standards, and procedures for operation of the Help Desk. At minimum, this manual will include procedures for ticket management, support escalation, user account administration, asset management/inventory (including moves, adds, changes, and disposition), daily morning checklist, new user and telecommuter training, audiovisual equipment services, telephone moves/setup, and laptop loan procedures. Other applicable procedures and standards may be added during the life of the contract at the discretion of the contractor or upon request from the Board’s IT management. A draft Operations Manual will be submitted to Board within 30 business days of contract award. Board will provide feedback comments within 15 business days. The contractor will then finalize a base version of the manual within 30 business days of receipt of the comments. The contractor is then expected to update and enhance the manual as appropriate throughout the life of the contract.

DNFSB-08-001 Section D

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SECTION D - PACKAGING AND MARKING

D.1 PACKAGING AND MARKING

The Contractor shall package material for shipment to the Board in such a manner that will ensure acceptance by common carrier and safe delivery at destination. Containers and closures shall comply with the Interstate Commerce Commission Regulations, Uniform Freight Classification Rules, or regulations of other carriers as applicable to the mode of transportation. On the front of the package, the Contractor shall clearly identify the contract number under which the product is being provided.

DNFSB-08-001 Section E

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SECTION E - INSPECTION AND ACCEPTANCE

E.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE

The following contract clauses pertinent to this section are hereby incorporated by reference (by Citation Number, Title, and Date) in accordance with the clause at FAR "52.252-2 CLAUSES INCORPORATED BY REFERENCE" in Section I of this contract. See FAR 52.252-2 for an internet address (if specified) for electronic access to the full text of a clause.

NUMBER TITLE DATE

FEDERAL ACQUISITION REGULATION (48 CFR Chapter 1)

2.246-5 INSPECTION – TIME-AND-MATERIAL AND MAY 2001

LABOR HOUR

E.2 PLACE OF INSPECTION AND ACCEPTANCE

Inspection and acceptance of the deliverable items to be furnished hereunder shall be made by the Contracting Officer's Technical Representative at the destination.

DNFSB-08-001 Section F

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SECTION F - DELIVERIES OR PERFORMANCE

F.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE

The following contract clauses pertinent to this section are hereby incorporated by reference (by Citation Number, Title, and Date) in accordance with the clause at FAR "52.252-2 CLAUSES INCORPORATED BY REFERENCE" in Section I of this contract. See FAR 52.252-2 for an internet address (if specified) for electronic access to the full text of a clause.

NUMBER TITLE DATE

FEDERAL ACQUISITION REGULATION (48 CFR Chapter 1)

52.242-15 STOP-WORK ORDER AUG 1989

ALTERNATE I (APR 1984)

52.247-34 F.O.B. DESTINATION NOV 1991

F.2 PLACE OF DELIVERY

The items to be furnished hereunder shall be delivered, with all charges paid by the Contractor, to:

(a) Contracting Officer's Technical Representative (1 copies)

Andrew Thibadeau Defense Nuclear Facilities Safety Board 25 Indiana Avenue, NW, Suite 700

Washington, DC 20004

(b) Contracting Officer (1 copy)

Mark T. Welch Defense Nuclear Facilities Safety Board 25 Indiana Avenue, NW, Suite 700

Washington, DC 20004

F.3 DURATION OF CONTRACT PERIOD

This contract shall commence on August 1, 2008 and will expire on July 31, 2009. The term of this contract may be extended annually at the option of the Government for an additional 4 years.

DNFSB-08-001 Section G

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SECTION G - CONTRACT ADMINISTRATION DATA

G.1 CONTRACTING OFFICER'S TECHNICAL REPRESENTATIVE

(a) The Contracting Officer's Technical Representative hereinafter referred to as the COTR for this contract is:

Name: Andrew Thibadeau

Address: U.S. Defense Nuclear Facilities Safety Board 625 Indiana Avenue, NW Suite 700 Washington, DC 20004

Telephone Number: (202) 696-7088

(b) Performance of the work under this contract is subject to the technical direction of the Board COTR. The term "Technical Direction" is defined to include the following:

(1) Technical direction to the Contractor which shifts work emphasis between areas of work or tasks, fills in details, or otherwise serves to accomplish the contractual statement of work.

(2) Provide advice and guidance to the Contractor in the preparation of drawings, specifications, or technical portions of the work description.

(3) Review and, where required by the contract, approval of technical reports, drawings, specifications and technical information to be delivered by the Contractor to the Government under the contract.

(c) Technical direction must be within the general statement of work stated in the contract. The COTR does not have the authority to and may not issue any technical direction which:

(1) Constitutes an assignment of work outside the general scope of the contract.

(2) Constitutes a change as defined in the "Changes" clause of this contract.

(3) In any way cause an increase or decrease in the total estimated contract cost, the fixed fee, if any, or the time required for contract performance.

(4) Changes any of the expressed terms, conditions or specifications of the contract.

(5) Terminates the contract, settles any claim or dispute arising under the contract, or issues any unilateral directive whatever.

(d) All technical directions must be issued in writing by the COTR or shall be confirmed by such person in writing within ten (10) working days after oral issuance. A copy of said written direction shall be furnished to the Contracting Officer.

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(e) The Contractor shall proceed promptly with the performance of technical directions duly issued by the COTR in the manner prescribed by this clause and within such person's authority under the provisions of this clause.

(f) If, in the opinion of the Contractor, any instruction or direction issued by the COTR is within one of the categories as defined in paragraph (c) above, the Contractor shall not proceed but shall notify the Contracting Officer in writing within five (5) working days after the receipt of any such instruction or direction and shall request the Contracting Officer to modify the contract accordingly. Upon receiving the notification from the Contractor, the Contracting Officer shall issue an appropriate contract modification or advise the Contractor in writing that, in the Contracting Officer's opinion, the technical direction is within the scope of this section and does not constitute a change under the Changes Clause.

(g) Any unauthorized commitment or direction issued by the COTR may result in an unnecessary delay in the Contractor's performance and may even result in the Contractor expending funds for unallowable costs under the contract.

(h) A failure of the parties to agree upon the nature of the instruction or direction or upon the contract action to be taken with respect thereto shall be subject to 52.233-1-Disputes, subject to Alternative Disputes Resolution.

(i) In addition to providing technical direction as defined above, the COTR is responsible for:

(1) Monitoring the Contractor's technical progress, including surveillance and assessment of performance, and recommending to the Contracting Officer changes in requirements.

(2) Assisting the Contractor in the resolution of technical problems encountered during performance.

(3) Reviewing all costs requested for reimbursement by the Contractor and submitting to the Contracting Officer recommendations for approval, disapproval, or suspension of payment for supplies and services required under this contract.

G.2 TRAVEL REIMBURSEMENT

(a) Total expenditure for domestic travel may not exceed $0.00 without the prior approval of the Contracting Officer.

(b) The Contractor is encouraged to use Government contract airlines, AMTRAK rail services, and discount hotel/motel properties in order to reduce the cost of travel under this contract. The Contracting Officer will, upon request, provide each traveler with a letter of identification which is required in order to participate in this program. The Federal Travel Directory (FTD) identifies carriers, contract fares, schedules, payment conditions, and hotel/motel properties which offer their services and rates to Government Contractor personnel traveling on official business under this contract. The FTD, which is issued monthly, may be purchased from the U.S. Government Printing Office, Washington, DC 20402.

(c) The Contractor will be reimbursed for reasonable domestic travel costs incurred directly and specifically in the performance of this contract. The cost limitations for travel costs are determined by the Federal Travel Regulations that are in effect on the date of the trip.