Attachment_1_-_Unredacted_X-ray_Screening_Statement_of_Work.docx

UNITED STATES MARSHALS SERVICE

Statement of Work

X-Ray Screening Equipment

A.1 The intent of the United States Marshals Service’s (USMS) Office of Security Systems (OSS) is to procure single generator cabinet X-ray units that are market-ready. X-ray units are currently utilized at United States (U.S.) Courthouses and federally owned or leased facilities nationwide to ensure the personal protection of the Federal judiciary, personnel, property, and assets. X-ray units are used for the detection of contraband concealed within personal items being brought into these facilities.

To accomplish this, the USMS utilizes two (2) sizes of cabinet X-ray units with varying tunnel sizes; one (1) for lobby screening purposes and one (1) for loading dock/mail room package screening. Both units provide equal and optimal penetration and resolution.

SECTION B BACKGROUND

B.1 The Office of Security Systems (OSS) is managed by the Judicial Security Division within the United States Marshals Service (USMS). The Office of Security Systems Screening Threat Mitigation Program is responsible for procuring screening equipment and managing - developing an effective nationwide screening program for federal judiciary court facilities. OSS oversees over 2700 pieces of screening equipment located in over 680 Federal Court facilities within the United States and its territories. Screening equipment is an integral part to protect the nation’s courts.

One of the major responsibilities of the United States Marshals Service (USMS) is to ensure the safety of all federal courts and court employees against unauthorized, illegal, and potentially life-threatening activities. To accomplish the mission of courthouse screening, the USMS regularly procures state of the art screening equipment that is deployed nationwide.

SECTION C SCOPE

C.1 Contractor shall provide all resources, and materials necessary to facilitate the USMS with X-Ray Units including installation / removal, training and reporting.

Administratively, the Contractor shall prepare a variety of reports, coordinate equipment logistics for installation and removals and provide equipment performance metrics.

The equipment ordered under this contract shall be in full compliance with the terms and conditions of this statement of work.

During the term of this contract, including any extensions, the quantity of security screening equipment may change (increase or decrease) as deemed necessary by the Government.

· Execute the terms and conditions of this contract to include over 400 Courthouses located in over 800 buildings within all 50 states and U.S. territories

SECTION D APPLICABLE DOCUMENTS

D.1 Populate or state “Not Applicable”

A.1.1 The Contractor shall provide all items including labor, materials, equipment, facilities and travel (except as otherwise specified in this contract), necessary to furnish, install, and maintain the USMS single generator cabinet X-ray units conforming to the product specifications detailed in Part II Subsection A.2 of this Statement of Work.

A.1.2 At the time of award, the Contractor shall provide the USMS Contracting Officer, or their Representative, the contact information of the Contract Point of Contact who shall serve as the single point of contact for all matters concerning the execution of this contract.

A.1.3 The Contractor shall provide a list of factory trained certified technicians that will perform work under this contract within five (5) days after contract award.

A.2 TASK 02 PRODUCT SPECIFICATION

A.2.1 Physical Requirements. The Contractor shall provide single generator cabinet X-ray units conforming to the specifications detailed in this subsection. The contractor shall submit a lobby and loading dock/mailroom size machine for consideration.

A.2.1.1 Lobby X-Ray Unit. The X-ray unit shall not exceed 83 inches in length including the conveyer bed, 34 inches in width and 51 inches in height (with the legs raised). External, half (1/2) meter and one (1) meter, roller table assemblies can be outside the listed dimensions. The tunnel opening size for a lobby size X-ray unit shall, at a minimum, be 24 inches inch wide and a minimum of 16.5 inches in height. At no point shall the lobby X-ray unit conveyer bed assembly be less than 23 inches from the floor.

The lobby X-ray unit conveyer bed length shall not exceed 62 inches with the tables folded or conveyer bed removed.

A.2.1.2 Loading Dock/Mailroom X-Ray Unit. The X-ray unit shall not exceed 90 inches in length (including the conveyer bed), 41 inches in width, and 58 inches in height. External, half (1/2) meter and one (1) meter, roller table assemblies can be outside the listed dimensions. Tunnel opening size for a loading dock or mailroom size unit shall, at a minimum, be 29 inches wide by 21 inches in height (with the legs raised). The X-ray unit shall include a keyboard shelf that is capable of being mounted to either side on the X-ray unit at the time of installation. At no point shall the loading dock/mailroom X-ray unit conveyer bed assembly be less than 23 inches from the floor.

The loading dock/mailroom X-ray unit conveyer bed shall not exceed 70 inches with the tables folded or conveyer bed removed.

A.2.1.3 Durability. The X-ray unit’s outer cover shall be made of metal with secure (key lock or screws) removable side panels for serviceability. The conveyor belt shall be one (1) continuous piece and shall not be equipped with zippers, stitches, staples, or other binding materials. The conveyer belt shall have a minimum load rating of 300 pounds for an X-ray unit when items are evenly distributed. The conveyer belt shall be capable of being replaced and operation restored in a maximum of two hours.

A.2.1.4 Safety Stops. The X-ray units shall be equipped with a minimum of three (3) emergency stop buttons; one (1) located on each side of the tunnel, and a third integrated into the control panel.

A.2.1.5 In-Use Safety Signals. The X-ray units shall have in-use safety signals using visual signal light, strobe, or comparable alert to warn when the equipment is generating/emitting an X-ray. Signals shall be visible from all four top corners of the units. Signals shall be viewable by the operator while the units are in use.

A.2.1.6 Remote Operation. The X-ray unit’s monitors, keyboard, and presence sensors shall be capable of remote operations up to 50 feet from the X-ray unit. The Contractor shall provide the extended cable for remote operations as part of the machine cost. At the issuance of each machine task order, the government shall specify cable length to be delivered with that machine.

A.2.1.7 Generator – Power. The X-ray unit’s generator shall provide a minimum sustained power of 140 Kilovolt. Sustained, as defined in this paragraph, means continued for an extended period of time, without interruption. No warm-up period shall be required. Generators shall have a sealed oil bath. The X-ray units shall be internally cooled. The X-ray units shall interface with a main power supply and operate at 110 – 120 VAC, 20 amps.

A.2.1.8 Uninterrupted Power Supply (UPS). If the X-ray units are equipped with an UPS the Contractor shall ensure the UPS is not intended to run the units in the event of power failure, but rather provide for safe PC shutdown. The batteries shall be capable of being replaced without replacing the entire UPS. The Contractor shall be responsible for procuring and safely disposing of batteries during the manufacturer’s warranty period. The units shall be able to be stored without the need for the units to be plugged into a power source full time. The UPS shall not be a separate external unit or powered separately from the X-ray units.

A.2.1.9 Presence Sensors. X-ray units at the time of installation shall have an Infrared (IR) Presence Sensor installed. Presence sensors shall detect an operator’s presence allowing the X-ray unit to operate only when an operator is present. An X-ray unit shall have the capability of having an IR presence sensor mounted safely and securely on top of the X-ray unit or mounted on a keyboard mounting bracket on either side of the machine. The Contractor shall also have an IR presence sensor for applications where the X-ray unit is operated remotely up to 50 feet away. Either feature shall be configurable (carts or stands are unacceptable). Presence Sensors shall be installed securely ensuring that operator’s machine operation is not effected.

A.2.1.10 Detector Design. The X-ray unit’s detector design shall be “L” shaped detector. No parcel corner cuts are permitted, and no object in the tunnel shall be missed.

A.2.1.11 Loading Dock /Mailroom X-ray Unit Keyboard - Shelf. All X-ray units shall have the capability to be operated using a keyboard shelf from either side of the X-ray unit. All loading dock / Mailroom size X-ray machines shall have a keyboard shelf installed upon unit installation included in the machine purchase price. For machines not using keyboard shelves, the unit’s keyboard and monitor shall allow for positioning anywhere on top of the unit or remotely.

A.2.1.12 Radiation Dosage Rates. The radiation dose rate of the units shall not exceed 0.16 mR/hr and meet all Federal Regulations.

A.2.1.13 Climate. X-ray units shall operate in the climate specific to their intended use with controlled interior only environments as the standard. In some geographic areas, they must operate in uncontrolled/harsh exterior or interior environments with high heat and humidity. Standard operating environment for humidity shall be 5-95% (non-condensing). Standard operating environment for temperature shall be 32-104 degrees Fahrenheit.

A.2.1.14 Conveyer Beds. The ability to remove or fold and re-install the conveyer bed shall not exceed two (2) hours labor total.

A.2.1.15 Portability. The X-ray units shall be on wheels to allow for relocation and shall be equipped with adjustable legs to allow the units to be leveled.

A.2.1.16 Workstation Features. The screening device shall provide one (1) monitor for image viewing and general control of screening operations. The unit purchase shall include, at a minimum, a 19 inches flat-screen color monitor with a minimum of 1280 X 1024 resolution. Using the keyboard, images shall be capable of being magnified up to 64X. In normal screening mode (no enhancements) the 30 AWG shall be visible in its entirety using test piece ASTM F792-088. The units shall be capable of displaying unit bag counts, at a minimum for supervisor and/or administrator user levels. The monitor shall be able to display black and white as well as color images. The X-ray image screen in normal operating mode (without enhancements) shall maximize the display viewing area and not have large amounts of white screen.

A.2.2 System Software Requirements A.2.2.1 System Refresh, Upgrade, and Technology Infusion. The Contractor is encouraged to propose enhancements that may save energy or money, improve performance, satisfy increased state processing requirement, or for the replacement of equipment software due to technological advancement.

The Contractor shall include a risk benefits analysis in the Monthly Report to include life cycle and transition planning for any proposed modifications. Additionally, the Contractor shall provide and/or install equipment upgrades, ensure operating systems are current, reconfigurations, and retrofits at no additional cost to the government.

A.2.2.2 Software. All new X-ray systems shall be pre-wired for IT networking capability at the time of installation. X-ray system’s imaging software shall be computer-based and shall be upgradeable without the need for any hardware modifications. All system imaging software upgrades that require system downtime shall be conducted after normal local business hours at no additional cost to the USMS. All units shall be able to differentiate between organic/inorganic and high density items by color.

A.2.2.3 Stored Image Review. The X-ray system shall store a minimum of ten (10) previous images for review without having to reverse the belt, rescan the item, or access archive files.

A.2.2.4 Image Recovery. The X-ray system shall have a minimum 400GB memory capable of archiving data for a minimum of 30 calendar days and storing a minimum of 50,000 images using data log local storage. Images shall be recoverable with no impact to normal screening operations. Data archived to internal storage shall be available until overwritten with new images. From an accessible external area of the X-ray cabinet, the units shall have a method to remove images/data from the unit. At a minimum, the image/data files shall be accessible via USB & Network formats. The X-ray system shall be able to download images (manually or auto-archived images) to a .jpg or other format capable of being viewed without manufacturer proprietary software. X-ray screening images that are recovered shall provide an imaging capability that permits an operator to recognize threat objects and other colors. The X-ray unit shall allow a screener to export images in a nonproprietary file format.

A.2.2.5 System Software Access. The X-ray system shall prevent all users from accessing the computer operating system through the screening software application. Access to the computer operating system shall only be attainable using administrator tools. Where applicable, the system shall contain software files only in executable format (i.e., no source code).

A.2.2.6 Login. The X-ray system shall have a login capability. A unique identification and password shall be entered prior to operating a unit. The system shall automatically log off any user who, after successfully logging in to the system, has not interacted with the system for 30 minutes; this feature shall be user configurable. All user IDs and passwords shall not expire or lock anyone out of the system as a result of incorrect logins. The system software settings shall be password protected, only accessible by contractor personnel.

A.2.2.7 On-Board Training (OBT). The X-ray system shall provide electronic operator training capability and the ability to generate individual user OBT performance reports. The system shall be capable of creating an image library as items are scanned over time. OBT shall be capable of generating individual user OBT performance reports and saving that data. If an OBT program already exists, it shall have a minimum of 100 bag images. The OBT feature shall be configurable at the administrator level only. When OBT is activated, the X-ray units shall not be capable of screening items; the conveyor belt shall be idle.

A.2.2.8 Threat Imaging Projection (TIP). The X-ray system shall provide an operator TIP training capability and the ability to generate individual user performance reports. The threat library shall contain a minimum of 500 images. The user shall be able to add and delete images without the need of a Contractor’s technician. The TIP default setting shall be in the “off” position when the units are installed. Administrator users shall have the capability to view which user activated or deactivated TIP using the screen menu. Only the Administrator shall have the capability to turn TIP on or off.

A.2.2.9 Automated Diagnostics Feature. The X-ray systems shall provide a software interface for troubleshooting and diagnostics.

A.2.3 Operation/Functionality Requirements. The X-ray units shall be able to screen objects such as parcels, packages, liquids, and other inorganic/organic materials. The X-ray units shall be capable of presenting an image (color as well as black and white) that shall visually distinguish between threat objects and harmless items that do not pose a threat. Threat objects are those that contain weapons such as knives, firearms either assembled or disassembled, items exhibiting the characteristics of explosives, and containing the components for assembling an explosive device such as batteries, timers, and detonators (Not narcotics). Default X-ray image display shall be color.

A.2.3.1 Calibration. If machine calibration tools are required, each machine delivered shall have these items included in the purchase price.

A.2.3.2 Control Panel (Keyboard): The X-ray units shall provide the government the capability to operate the control panel (keyboard) from either side of the X-ray units or anywhere on top of the X-ray units or remotely. The unit’s control panel shall have a keyed on/off switch to turn the unit on and off. Each unit shall be delivered with three (3) keys for the control panel on/off feature and cabinet.

A.2.3.2.1 The X-ray units shall have advanced technology and automated explosive detection with the capability to provide:

A.2.3.2.1.1 Control panel keys shall be raised for ease of use. X-ray control panel shall have a keyed on/off switch. Control panel shall have the ability to be angled towards machine operator when placed on a flat service.

A.2.3.2.1.2 The control panel shall provide three (3) programmable buttons to execute the following standard features, accessible through single button access without requiring the operator to stop the conveyer belt. At the time of delivery, the buttons shall be programmed as follows:

A.2.3.2.1.2.1 Inorganic A.2.3.2.1.2.2 Organic A.2.3.2.1.2.3 Black and White Enhancements A.2.3.2.1.3 At a minimum the X-ray unit shall have the following additional control panel functions:

A.2.3.2.1.3.1 Organic

A.2.3.2.1.3.1.1 Limits display to organic objects

A.2.3.2.1.3.1.2 Light materials

A.2.3.2.1.3.2 Organic Stripping (Inorganic)

A.2.3.2.1.3.2.1 Limits display to non-organic, denser materials

A.2.3.2.1.3.2.2 Organic objects displayed in shades of grey

A.2.3.2.1.3.3 Super Enhancement

A.2.3.2.1.3.3.1 Obtains optimum contrast over entire x-ray image A.2.3.2.1.3.4 Negative Image

A.2.3.2.1.3.4.1 Objects with high absorption appear bright

A.2.3.2.1.3.4 Objects with low absorption appear black

A.2.3.2.1.3.5 High Penetration

A.2.3.2.1.3.5.1 Increases contrast of darker image sections

A.2.3.2.1.3.6 Black and White

A.2.3.2.1.3.6.1 Darker = high density or high thickness

A.2.3.2.1.3.6.2 Lighter = low density or low thickness

A.2.3.2.1.3.6.3 Ability to adjust each of these features

A.2.3.2.1.3.7 Conveyor belt controls

A.2.3.2.1.3.7.1 Left

A.2.3.2.1.3.7.2 Right

A.2.3.2.1.3.7.3 Stop A.2.3.2.1.3.8 Image controls

A.2.3.2.1.3.8.1 Backward

A.2.3.2.1.3.8.2 Forward

A.2.3.2.1.3.9 Zoom (magnification) capabilities

A.2.3.2.1.3.9.1 In (up to 64X)

A.2.3.2.1.3.9.2 Out

A.2.3.2.1.3.9.3 Back to original view / Reset A.2.3.2.1.3.10 Emergency Stop A.2.4 Advanced Technology A.2.4.1 High Density Alert (HDA) Feature. The X-ray units shall provide the operator the ability to auto detect areas with a high level of absorption. This feature shall allow the operator to adjust the absorption level percentage and minimum size. The feature shall highlight around the area (and provide an audible alarm that is adjustable) and item that meets the user defined settings. The auto detection shall also automatically stop the belt capturing the item in the tunnel requiring the operator to acknowledge the alarm.

A.2.4.1.1 Visual and audio alarms upon detection shall be independent and user adjustable.

A.2.4.1.2 Detection box color outline: manufacture shall adjust the color of threat detection boxes to the Government specifications to include:

-Explosives: Red box -Liquid explosives: Red box -High Density: Pink or Yellow box -Non-Flammable liquids: Blue or Red A.2.4.1.3 Detection color (image) of items shall be:

-Orange: (Organic) identifies lighter elements such as hydrogen, carbon, nitrogen. Materials such as paper, food water, plastics and most explosives.

-Green: (Inorganic) identifies medium heavy elements such as aluminum, sodium, chlorine, salts and some explosives -Blue: (Inorganic) identifies heavy elements such as steel -Black: No penetration A.2.4.1.4 Administrator user level shall have the ability to turn these features on and off.

A.2.4.2 Explosion Detection Feature. This machine feature shall sound an audible alarm (adjustable) and place a visual alarm around items consistent commercial and military grade explosives.

A.2.4.3 Non-Flammable Liquids This machine feature shall sound an audible alarm (adjustable) and place a visual alarm around items.

(See “Special Considerations, Section E” for item descriptions and provider information) A.2.4.4 The Contractor’s X-ray machines shall meet the following requirements:

A. One (1) pound of C4 (actual weight, not NEW) down the center, on the belt

a. In a bin, on the belt. Machine shall alarm.

b. In a bag of clutter, in a bin. Machine shall alarm.

c. In a big of clutter, on a belt. Machine shall alarm.

B. Paperback book (approximately 7.5" Length x 4.25" Width x 1.25" Thick) and one (1) pound of C4 down the center, in a bin and on the belt without a bin. The Contractor shall demonstrate that their machine can differentiate between the two items. Machine shall alarm on the C4 only.

C. Metal Pipe Bomb (approximately 1-1/2"-7”) down the center, in a bin and on the belt without a bin. Machine shall alarm.

D. Glock 22 or 23 weapon (without magazine) down the center, in a bin and on the belt without a bin. Machine shall alarm.

E. $2 in coins (Five quarters, five dimes, four nickels and five pennies) down the center, in a bin. Machine shall not alarm.

F. Standard iPhone 6 or similar cell phone with battery down the center, in a bin. Machine shall not alarm.

G. One (1) stick of Extra Gelatin Dynamite down the center, in a bin. Machine shall alarm.

H. 16oz of Jif Creamy Peanut Butter down the center, in a bin. Machine shall alarm.

I. 16.9oz plastic bottle of drinking water and 16.9oz plastic bottle of Coca-Cola, down the center, in a bin and on the belt without a bin. Machine shall alarm on both.

A.2.4.5 Anti-Shielding Capability. The units shall automatically detect sections of the image of high absorption (i.e. dense and dark spots), and lighten and enhance only these selected areas with no change to the surrounding image. The size and density of the item shall be adjustable by the user. This size and density of the item must be adjustable by the user (administrator level only).

A.2.4.6 Product Image Performance. The contractor shall meet the following USMS identified Product Image Performance minimum requirements using an ASTM F792-08 test piece placed in the center of the X-ray conveyer belt. The Offeror shall meet the USMS identified minimum requirements and evaluation standards (not ASTM “Standards Practice for Imaging Performance of Security X-ray Systems” document standards) Results shall be documented using an “ASTM X-ray Test Object Log Sheet”.

Test #1. Wire Display: Shall have the ability to view up to and including 36 AWGs

Test #2. Useful Penetration: Shall have the ability to view up to and including 32 AWGs under the 9.5, 15.9 and 22.2mm aluminum. 30 AWG wire shall be seen in its entirety without enhancements.

Test #3. Spatial Resolution: Shall have the ability to view all vertical and horizontal wire resolutions

Test #4. Simple Penetration: Shall have the ability to view up to and including number 26

Test #5. Thin Organic Imaging: Shall be capable of differentiating between plastics in #1, 3 and 5

Test #6. IQI Sensitivity: Holes shall be considered viewable if half or more of the hole is visible in the plastic and steel (smallest discerned)

Plastic:

1T - Shall view holes in column #2, #3 & #4

2T - Shall view holes in column #2, #3 & #4

4T - Shall view holes in column #2, #3 & #4

Steel:

1T - Shall view holes in column #4, #5

2T - Shall view holes in column #3, #4 & #5

4T - Shall view holes in column #3, #4 & #5

Test #7. Organic / Inorganic Differentiation: Steel and plastic samples shall be considered to be differentiated if each appear as a distinct shade or color

Test #8. Organic Differentiation: Plastic samples shall be considered to be differentiated from each other if they appear as a distinct shade or color

Test #9. Useful Organic Differentiation: Plastic samples shall be considered to be differentiated from each other if they appear as a distinct shade or color up to and including the left and center blocks of 0.32mm aluminum

A.2.4.7 Operation. The X-ray units shall provide, at a minimum, the following forms of system startup and shutdown:

A.2.4.7.1 Start-Up. Units shall at a maximum take 2.5 minutes or less from power on to operator screen A.2.4.7.2 Normal shutdown A.2.4.7.3 Emergency stop A.2.5 Workstation Features A.2.5.1 The workstation shall indicate when a function has been activated or disabled.

A.2.5.2 The workstation shall have a graphical user interface (GUI) that meets the following minimum criteria:

A.2.5.2.1 There shall be no more than a one second delay between selection of a key or icon and response from the GUI.

A.2.5.2.2 Operators can correctly identify and distinguish between labels, icons and colors.

A.2.5.2.3 Icons, labels, and colors are to be used consistently across displays.

A.2.5.2.4 A message or icon displayed that indicates when the system is busy processing a screener-initiated or unit-initiated command.

A.2.5.2.5 Default image display shall be color. A color image shall appear on the display screen during normal operation.

A.2.5.2.6 Food and Drug Administration (FDA) state and local regulations regarding cabinet X-ray units shall be followed by the vendor.

A.2.5.3 Users. The Contractor shall maintain an Administrator Super User account level for maintaining overall unit management and control functionality installed on all machines. The Contractor shall also create a unique identification and password for the USMS headquarters COR. The X-ray units shall allow for the creation and management of the following privileged user account levels or types:

A.2.5.3.1 Administrator. An Administrator is primarily responsible for managing system resources. A unique identification and password shall be entered prior to operating the unit. The system shall be user configurable for a minimum of six (6) “administrators.” At a minimum, the Administrator shall be permitted to perform the following functions including Supervisor and Screener functions:

A.2.5.3.1.1 Conduct screening operations and gather and process related data A.2.5.3.1.2 Create, manage, and delete system user accounts and reset passwords A.2.5.3.1.3 Monitor system health and status (e.g., hardware, software, and data files) A.2.5.3.1.4 Monitor and perform any required maintenance activities A.2.5.3.1.5 Maintain operating systems, and if incorporated, access system-debug tools A.2.5.3.1.6 View, generate, and print system and screener performance statistics A.2.5.3.1.7 Enable and disable visual and audible alarm functions A.2.5.3.1.8 View bag counts A.2.5.3.1.9 Perform system data backup and archiving A.2.5.3.1.10 Perform image recovery tasks A.2.5.3.1.11 On-Board Training (OBT) A.2.5.3.1.11.1 Run reports and view settings and user performance statistics for OBT A.2.5.3.1.11.2 Activate and deactivate OBT A.2.5.3.1.12 Threat Imaging Protection (TIP) A.2.5.3.1.12.1 Run reports and view settings and user performance statistics for TIP A.2.5.3.1.12.2 Activate and deactivate TIP A.2.5.3.1.12.3 Determine which administrator has activated or deactivated TIP A.2.5.3.2 Supervisor. A Supervisor is primarily responsible for managing screening personnel. A unique identification and password shall be entered prior to operating the unit. System shall be user configurable for a minimum of 20 “supervisors.” At a minimum, the Supervisor shall be permitted to perform the following functions including Screener functions:

A.2.5.3.2.1 Conduct screening operations and gather and process related data A.2.5.3.2.2 Create, manage, and delete system user accounts and reset passwords A.2.5.3.2.3 Monitor system health and status (e.g., hardware, software, and data files) A.2.5.3.2.4 Monitor and perform any required maintenance activities A.2.5.3.2.5 Maintain operating systems, and if incorporated, access system-debug tools A.2.5.3.2.6 View, generate, and print system and screener performance statistics A.2.5.3.2.7 Enable and disable visual and audible alarm functions A.2.5.3.2.8 View bag counts A.2.5.3.2.9 Perform system data backup and archiving A.2.5.3.2.10 Perform image recovery tasks A.2.5.3.2.11 On-Board Training (OBT) A.2.5.3.2.11.1 Run reports and view settings and user performance statistics for OBT A.2.5.3.2.11.2 Activate and deactivate OBT A.2.5.3.2.12 Threat Imaging Protection (TIP) A.2.5.3.2.12.1 Run reports and view settings and user performance statistics for TIP. Supervisor user or Screener user shall not be capable of activating or deactivating TIP.

A.2.5.6 Screener. A Screener is primarily responsible for conducting screening operations. A unique identification and password shall be entered prior to operating the unit. System shall be user configurable by the Administrator or Supervisor for a minimum of 200 “screeners”. At a minimum, the Screener shall be permitted to perform the following functions, where applicable:

A.2.5.6.1 Conduct screening operations and gather and process related data A.2.5.6.2 Complete required system calibration tasks A.2.5.6.3 User IDs and passwords shall not expire, and the system shall not lock out any user as a result of incorrect logins

A.3 TASK 03 INSTALLATION/REMOVAL

A.3.1 Equipment Delivery. Except as otherwise specified in a task order, new X-ray units shall be delivered within five (5) weeks after a task order is received by the Contractor. The Contractor is responsible to provide all necessary coordination and logistics with the location point of contact regarding the delivery, setup and training. The Contractor shall coordinate with the designated Government representative for each location, a minimum of one (1) week in advance to announce the delivery of the unit and establish an installation and training schedule with the Judicial Security Inspector (JSI). In accordance with Part II Section A.4, training shall be administered by the Contractor immediately after installation completion. All equipment components and accessories (including calibration tools if applicable) shall be provided at the time of installation unless otherwise specified in the task order. If another X-ray unit is present in the space where the Contractor’s unit will be installed, the Contractor shall prepare that unit (unplug, lift legs, roller tables and relocate the unit to the side) in order to allow for the new unit installation. The Contractor shall not be responsible for any damage to the unit being relocated.

A.3.2 Disposals. At the Government’s discretion, the Contractor shall dispose of X-ray units that are being replaced by the Government (regardless of manufacturer). The Contractor shall identify to the Contracting Officer, or their Representative, the method used prior to disposing of X-ray units. The Contractor shall pick up the unit from the specified location no later than five (5) weeks from the time the disposal task order is received unless otherwise stated in the task order. The removal of the unit for disposal shall be coordinated with the USMS local point of contact 24 business hours prior to the unit being removed from the location. The Contractor shall provide all the necessary coordination and logistics (e.g. communication with the location, times, dates, shipping, lift truck, certificate of disposals etc.) relating to the disposal. Supporting Documentation shall be provided of the X-ray unit’s destruction within local, state and federal laws and the proper disposal of hazardous materials. The Contractor shall ensure the equipment is safely removed and does not cause damage to any government property. The Contractor is not required to remove from the building or dispose of current equipment at the time of an installation.

A.3.2.1 Certificate of Disposal. The Contractor shall submit a final invoice within 20 calendar days upon pick up from the location. Included shall be a disposal report listing location numbers, task order number, equipment address, equipment serial number, pick up date, a confirmation signature (printed and signed) by designated Government personnel, certificate of disposal, date of disposal, and the state and location the equipment was destroyed. The report shall contain a cumulative list of all disposals to date and shall be sent to the Contracting Officer Representative (COR) by the 10th of the following month.

A.3.2.2 Disposal Environment. The Contractor shall dispose of each X-ray unit within local, state, and Federal laws and provide HAZ-MAT verification to government. This includes proper disposal of hazardous materials such as oil within the X-ray unit.

A.4 TASK 04 TRAINING

A.4.1 The Contractor shall provide a comprehensive training package to the Government for approval by the Contracting Officer, or their Representative, within 20 days after contract award. Two hours of user training shall be provided as part of the installation and checkout at the conclusion of each unit install unless otherwise directed by the government representative. The training shall include basic equipment operation, maintenance familiarization as well as users accessing the features during the training.

A4.1.1 User Training A4.1.1.1 Screener User Training shall include, at a minimum:

A4.1.1.1 Overview and Safety A4.1.1.1.1 High-level overview of how the X-ray unit works A4.1.1.1.2 Safety concerns while using the X-ray unit A4.1.1.1.3 Radiation exposure associated with the X-ray unit A4.1.1.2 Controls and Indicators A4.1.1.2.1 Identify components on the X-ray unit A4.1.1.2. 2 Operation of the keyboard A4.1.1.2.3 What appears on the X-ray unit monitor A4.1.1.2.4 Presence sensor operation (if applicable) A4.1.1.2.5 How to turn on and off the OBT program A.4.1.1.3 Start-Up and Shutdown A.4.1.1.3.1 Checks to be performed before starting the X-ray unit A.4.1.1.3.2 How to turn on and off the X-ray unit A.4.1.1.3.3 Indicators on the unit – what they are and mean A.4.1.1.3.4 Clearing the tunnel and conveyers prior to scanning A.4.1.1.6.4 How to log into and out of the system A.4.1.1.4 Carrying Out Inspection A.4.1.1.4.1 Demonstrate how run an item through the X-ray machine A.4.1.1.4.2 Demonstrate the threat alert feature and its operation A.4.1.1.4.3 Sample scans of how the system operates A.4.1.1.4.4 Marking and recalling suspect items A.4.1.1.4.5 Demonstrate the different colors that may appear on the display screen A.4.1.1.5 Displaying X-ray Images A.4.1.1.5.1 How to use machine capabilities to analyze threat items A.4.1.1.5.2 Available image display modes A.4.1.1.5.3 Default image mode A.4.1.1.5.4 Using the various image display modes and zoom features A.4.1.1.6 Correcting Operator Troubles A.4.1.1.6.1 What to do if the unit will not power on A.4.1.1.6.2 What to do if there is no display on the monitor A.4.1.1.6.3 What to do if the image is deteriorated A.4.1.2 Supervisor User Training shall include, at a minimum:

A.4.1.2.1 All components of Screener User Training A.4.1.2.2 How to download images A.4.1.2.3 Working with the On-Board Operator Training Module A.4.1.2.3.1 How to create and delete individual user accounts (except administrator accounts) A.4.1.2.3.2 How to retrieve and save test scores A.4.1.2.3.3 How to retrieve stored image data A.4.1.2.3.4 How to use the training module without scanning items A.4.1.2.3.5 How to set-up training module session A.4.1.3 Administrator User Training shall include, at a minimum:

A.4.1.3.1 All components of Screener and Supervisor User Training A.4.1.3.2 Ability to download images A.4.1.3.3 Working with the On-Board Operator Training Module A.4.1.3.3.1 How to create and delete individual user accounts A.4.1.3.3.2 Ability to activate and deactivate TIP (Supervisors and Screeners shall not have access to TIP or be trained on its use) A.4.3 Quick Reference Guide (QRG). Within 30 days after contract award, the Contractor shall submit a Quick Reference Guide (QRG) to the Government for approval regarding the user levels contained in this subsection. At the time of each unit installation the screener QRG cards, for screener, supervisor and administrators shall be sent electronically by the contractor to the local Government representative with the COR copied. A manufacturer unit operation manual(s) shall also be provided to the local Government representative with the ORG. At a minimum the QRG card shall identify the following minimum topics specific to each user login level:

A.4.3.1 Screener User QRG Card A.4.3.3.1 How to conduct screening operations and gather and process related data A.4.3.3.2 How to complete required system calibration tasks A.4.3.3.3 How to correctly turn the unit on and off A.4.3.2 Supervisor User QRG Card A.4.3.2.1 How to conduct screening operations and gather and process related data A.4.3.2.2 How to create, manage, and delete system user accounts and reset passwords A.4.3.2.3 How to monitor system health and status (e.g., hardware, software, and data files) A.4.3.2.4 How to monitor and perform any required maintenance activities A.4.3.2.5 How to maintain operating systems, and if incorporated, access system-debug tools A.4.3.2.6 How to view, generate, and print system and screener performance statistics A.4.3.2.7 How to enable and disable visual and audible alarm functions A.4.3.2.8 How to view bag counts A.4.3.2.9 How to perform system data backup and archiving A.4.3.2.10 How to perform image recovery tasks A.4.3.2.11 How to complete required system calibration tasks A.4.3.2.12 On-Board Training (OBT) A.4.3.2.12.1 How to run reports and view settings and user performance statistics for OBT A.4.3.2.12.2 How to activate and deactivate OBT A.4.3.2.13 Threat Imaging Protection (TIP) A.4.3.3.13.1 How to run reports and view settings and user performance statistics for TIP A.4.3.3 Administrator User QRG Card A.4.3.3.1 All topics specified at the Supervisor User level A.4.3.3.2 Threat Imaging Protection (TIP) A.4.3.3.2.1 How to activate and deactivate TIP A.4.3.3.2.2 How to determine which administrator has activated or deactivated TIP

A.5 TASK 05 INVENTORY MANAGEMENT

A.5.1 Warranty A.5.1.1 The Contractor shall provide in the unit cost a minimum 5 year manufacturer's X-ray warranty (this is including the one year manufactures warranty). The 5 year warranty period for each X-ray installation shall begin at the time of installation. The warranty shall cover all costs of a system repair and replacement of all X-ray components including software and batteries. If software updates or revisions are provided by the manufacturer they shall be installed at no cost to the Government on each unit purchased during the warranty period. Warranty repairs shall be completed and an electronic e-mail sent to the Contracting Officer, or their representative, monthly by the 10th of the following month notifying them of the repair details. The Government may relocate units at their discretion within a building without voiding or altering the manufacturer’s warranty. X-ray units under warranty that are relocated to other locations will first be coordinated with the Contractor. The contractor shall be responsible for ensuring the building and equipment are not damaged during the relocation.

A.5.1.2 Warranty Repairs. All warranty repairs shall be completed within 24 hours (CONUS) or 72 hours (OCONUS) of Government notification. All warranty repairs shall be completed during normal business hours. Major components (e.g., computers, generators, etc.) shall not be replaced with a third party manufacturer’s components without Government approval. All warranty repairs shall be performed using new OEM replacement parts.

A.5.1.3 Toll-Free Number for Warranty Service. Within three (3) days after contract award the Contractor shall provide an English speaking, U.S.-based, nationwide technical service network with toll-free (800 or equivalent) telephone support available 24 hours a day. On-site warranty service shall be available during normal working days and hours (M-F, 8am-5pm local time). The Government must be able to call this number for immediate technical support and/or notification that a warranty repair is needed.

A.5.2 Parts List.

A.5.2.1 The Contractor shall provide an updated parts list within 30 days after contract award and within seven (7) days prior to the exercise of each option period.

A.5.3 Quality Control A.5.3.1 Quality Control Plan (QCP). The QCP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in this SOW and the Contractor’s QCP. The Contractor is responsible for the quality of all work performed. The Contractor shall be responsible for making required changes in processes and practices to ensure performance is managed effectively. Within 30 days after contract award, the Contractor shall provide to the Government for approval and implementation, a written QCP based on the Government’s requirements specifically identified in this Scope of Work (SOW). The QCP shall also include but is not limited to:

-How the Contractor will conduct analysis of the USMS purchased equipment receiving corrective maintenance -A description of how the Contractor will abate similar or identical repair issues that are systemic -Identify, at what point, the Contractor shall service all purchased X-ray units to mitigate further systemic system repairs and avoid additional performance issues identified through trend analysis -Identify who the government contacts for contractual issues related to product workmanship, services or deliverables -Describe how the Contractor’s analysis performance data yields information that indicates whether expected outcomes for SOW are being achieved by the Contractor -Explain how the Contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the SOW -Provide details on when the Contractor shall provide recommendations for improved efficiency and/or effectiveness -Identify what the Contractor will provide for a projected outlook for upcoming months and progress against expected trends, including a corrective action plan analysis A.5.3.2 Failure Analysis. For each corrective maintenance repair, the following data shall be included in the Monthly Report by the 10th of the following month.

Failure is defined as = Each machine that does not meet an inherent availability threshold of at least 97%, that results in the inability of the X-ray machine to meet all SOW performance requirements herein Response = Date customer service call was received and number of business days to complete the repair The Contractor shall ensure that each machine procured since the beginning of the contract is meeting the threshold each month. Failures shall be reported in the Monthly Report to include:

-Serial Number -Model -Install Date -Number of repair service calls -Corrective Maintenance Downtime -Operational Availability % -Operational Availability Target = 97% The analysis shall include a graph displaying unit performance metrics and operational and down time averages by month.

Included shall be root cause corrective action updates, failure analysis, product performance reliability.

A.5.3.3 Quality Control Report. The Contractor shall provide a Quality Control Report (QCR) containing a cumulative list of the top 10 system failures during the contract period. The report shall identify the following: cities, states, facility codes, unit model numbers, serial numbers, installation dates, reported problems and corrective actions (including dates), and cumulative work orders. The QCR report shall be sent to the Contracting Officer by the 10th of the following month.

A.6 TASK 06 NON-WARRANTY ITEMS

A.6.1 The Government may procure non-warranty services including machines, parts, services or training separate on an as needed basis. Procurements may be based on a business need or negligence on the part of the government where the Contractor may not responsible for repairs, replacement or additional costs.

SECTION B DELIVERABLES

B.1 The Contractor shall provide the following deliverables and electronically send them to the COR. Documents will be reviewed by the Government and require Government approval prior to being placed into production. The Government has the right to reject or require correction of any deficiencies found in the deliverables. In the event of a rejected deliverable, the Contractor shall be notified in writing by the Contracting Officer, or their Representative, of the specific reasons for rejection. All electronic correspondence and electronic communication shall be sent by the Contractor to e-mail address x-ray.OSS@usdoj.gov.

B.2 Monthly Report. By the 10th of the following month the Contractor shall provide a detailed Monthly Report. The report shall include:

B.2.1 Warranty Repair Report B.2.2 Disposal Report B.2.3 Quality Control Report (QCR) B.2.4 Installation Report / Provide a cumulative listing of all machines installed and the warranty expiration dates of each.

B.2.5 List of accomplishments for the month, to include open delivery order status B.2.6 Anticipated accomplishments and deliveries scheduled for the next month B.2.7 Where applicable, failure analysis and remediation action plan progress report for product defects or issues impacting the USMS X-ray unit deliveries, operation, and performance.

Note: The USMS COR shall collaborate with the Contractor after award to establish a process to define report formats and data.

B.3 Delay Report. Per event, the Contractor shall identify any possible known delays in a delivery to any location as they become known to the Contractor. Notify the COR immediately and follow up with written/electronic correspondence within two (2) business days stating the reason for delay, the corrective action taken and the date corrected.

B.4 Installation Report. An installation acceptance report of shall be updated and provided for each unit installed to the COR by the 10th of the following month. Each installation report shall cumulatively list each unit delivered by task order number from the beginning of the contract and shall include the following:

B.4.1 Location number B.4.2 Installation address and the USMS point of contact name listed on purchase order B.4.3 Confirmation the unit was set to the USMS settings B.4.4 City B.4.5 State B.4.6 Model of unit B.4.7 Purchase order number B.4.8 Serial number of unit B.4.9 Delivery date B.4.10 Install date B.4.11 Training date, trainer’s name, job title, signature B.4.12 Confirmation the system was calibrated and radiation tested B.4.13 Invoice number and date B.4.14 Invoice status B.4.15 Invoice amount B.4.16 Date contractor received payment from the USMS B.4.17 List any rejected invoices B.4.18 Amount received B.4.19 Identify any funding variances that differ from the task order amount B.4.19 Warranty end date B.5 Financial Data. The Contractor shall provide to the Government accurate electronic financial data pertaining to Government equipment purchases and services upon request and within two (2) business days.

B.6 Invoicing. All invoices and supporting installation/service documentation shall be sent electronically to the COR within 20 days of task order completion.

B.6.1 If an invoice is rejected in writing by the COR, it is to be corrected and resubmitted to the COR within 15 business days. If a new invoice number is created, the old invoice number shall be referenced as being replaced with the new invoice number.

B.6.2 Invoices shall include:

B.6.2.1 Invoice number, invoice date sent, JSI name, facility code, and delivery address B.6.2.2 Unit model number(s), serial number(s), Contract Line Item Number(s) (CLIN), and CLIN description(s) B.6.2.3 Copy of the completed installation service acceptance report B.6.2.4 Bill to address B.6.2.6 Ship date and delivery date B.6.2.7 Contract number and task order number B.6.2.9 Unit, quantity, unit price and total price B.6.2.10 Warranty period begin and end date B.6.2.11 Attached to the invoice all supporting documentation including a technician work order form identifying installation information including the installation/training date.

B.6.2.12 Radiation test results and confirmation the system…