ATTACHMENT_1_-_Statement_of_Work.pdf

Unclassified//Limited Official Use

United States Marshals Service

Judicial Security Division

Home Intrusion Detection Systems

Scope of Work

Unclassified//Limited Official Use

U//LOU

Table of Contents Background Scope of Work Pre-Installation

1.0 Program Management

2.0 Survey Requirements

Installation

3.0 Security Standards

4.0 Component Specifications

5.0 Alarm Panel Specifications

6.0 System Installation

7.0 Testing/System Acceptance

Requirements and Responsibilities

8.0 Pre-Existing Conditions

9.0 System Communications

10.0 Contractor Responsibilities

11.0 Central Station Monitoring

12.0 Maintenance Service and Repair

13.0 Technician Qualifications

14.0 Service Interruptions

Deliverables

15.0 Reporting Requirements

16.0 Invoicing

17.0 Transition Plan(s)

Security

18.0 Security Requirements

19.0 Management of Information

Restrictions

20.0 Unauthorized work and fees

Pricing Schedule

21.0 CLIN List

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Background The Home Intrusion Detection System (HIDS) Program was originally funded by Congress under Public Law No. 109-13, the Emergency Supplemental Appropriations Act for Defense, the Global War on Terror and Tsunami Relief, 2005, to enhance security of federal judicial officials outside of courthouse facilities by installing HIDS in judges’ residences. The United States Marshals Service (USMS) has responsibility to provide residential security systems including installation, maintenance, and central station monitoring for personnel residing in all of the 50 United States, and the U.S. Territories of Puerto Rico, Virgin Islands, Guam, and the Northern Mariana Islands. The security contractor shall be capable of providing the full service of management, installation, maintenance, and central station monitoring for approximately 1,600 existing residential security systems nationwide with ability for expansion of approximately 500 additional systems.

Scope of Work A residential security system consists of standard and non-proprietary commercial off the shelf

(COTS) alarm system products and components. The Pricing Schedule (CLIN list) has all pre-approved items for the components of a security system in Section 21.0

The USMS will issue task orders for:

• Installations of residential security systems and components

• Maintenance services

• Central station monitoring services

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Pre-Installation

1.0 Program Management

A. The contractor shall assemble a program management team that shall work directly with the USMS Program office. The management team shall be devoted to performing work under this contract and shall have the managerial and technical capabilities within the team to perform all associated duties in support of this contract. The contractor’s program management office shall be responsible for:

i. Coordinating and scheduling all account transitions, pre-installation surveys and approved installations

ii. Preparing all associated pricing estimates

iii. Scheduling appointments with program participants

iv. Dispatching all maintenance, repair, and service requirements

v. Submitting all documents and invoicing to the USMS Program Office

vi. Managing internal controls focused on quality and customer service for all requirements of this contract

B. The contractor shall be provided a list of all current program participants and account information upon contract award. All information related to this contract is property of the USMS and as such, must be safeguarded. This information may only be disclosed to contractor personnel directly involved in the program management, administration, servicing or installation and shall not be released to anyone without the express written consent of the USMS or the individual customer. All information shall be safeguarded in accordance with Section 19.0 “Management of Information.”

C. The contractor’s program management team shall be identified to manage the overall work necessary to support the contract requirements. In the event the contractor terminates the services of any key personnel, the contractor shall notify the USMS Program Office within two business days. The contractor shall expeditiously submit in writing, the name and qualifications of a proposed replacement individual.

2.0 Survey Requirements

A. The contractor program management team shall contact and schedule all initial site visits for the residential site surveys with the contractor’s local representative and the local USMS representative within 10 business days of the initial request unless otherwise approved by the homeowner. Upon coordination of a site survey, the contractor’s qualified representative shall conduct an independent residential security evaluation taking into consideration all site conditions and prepare a complete and accurate pre-installation plan (PIP) in accordance with contract standards for the COR review and approval. All questions from the contractor relating to the site visit shall be directed to the homeowner and/or the COR as required.

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i. The contractor’s representative shall assess the risk at the residence and develop the PIP

ii. The PIP document(s) must be comprehensive and reflect a fully functional alarm system

iii. The PIP shall include an explanation of the security coverage proposed, locations for all devices and the CLINs necessary to accomplish the installation

iv. The PIP shall be submitted to the COR for review and final approval within three business days from agreement by the homeowner

v. Any delays in meeting this requirement shall be detailed and submitted to the COR in writing for review and approval prior to the due date

vi. The COR shall notify the contractor if additional discussions, clarifications or modifications are necessary regarding the submitted PIP documents

B. Design a commercially available non-proprietary residential security system specific to the component specifications as identified in the pricing schedule. If a non-CLIN component is determined to be required due to extenuating circumstances, or to compensate for a disability of the homeowner, the item being requested shall be reviewed and approved by the COR, in writing, prior to the installation.

C. All control panels and keypads shall be labeled with the dedicated toll-free phone number for monitoring, maintenance and service requests. The label shall also include the customer account number for reference by the homeowner when services are required.

Installation

3.0 Security Standards

In accordance with industry standards, the contractor shall provide security coverage for all main and ground level windows and doors and where upper level windows and doors are accessible (or as deemed accessible) during the site visit. If the garage is attached/connected to the home, the garage shall also be included. Structures detached from the main residence may also be included in security coverage at the discretion of the COR and in accordance with USMS policy.

4.0 Component Specifications

Components specifications for residential security systems are identified in the pricing schedule in Section 21.0. These systems are to be installed using various National Recognized Testing Laboratories (NRTL) listed hard wired and wireless intrusion detection devices.

A. All new security components that offer tamper protection shall be installed and configured to enable this feature.

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B. All new security components (to include cabling) are to be installed and configured for optimum performance and supervision in order to best protect the residence, e.g., end of line resistors shall be installed at the device end of the cable.

C. All alarm system intrusion detection zones are to be installed and configured for instantaneous alarm annunciation and transmission activation with exception of entry/exit zones that shall be delayed according to homeowner requirements.

D. All components shall at minimum meet or exceed the provided specifications.

Note: The homeowner may elect to deviate from these standard configurations if so desired. Any deviations from the above requirements shall be documented by the contractor at time of installation.

The contractor shall notify the USMS Program Office within 180 days of contract award and immediately thereafter of all technical issues and bulletins issued by manufactures on any equipment installed under the contract. The contractor shall provide a copy of the technical bulletin if warranted. In addition, the contractor shall explain what shall be done to satisfy the technical issues along with a time frame for fulfilling the requirement.

5.0 Alarm Panel Specifications

Alarm panels shall be programmable with features of:

A. Communication failure Alert/Notification: If the configured primary and/or secondary communication method is damaged, cut, disabled or fails, the system keypad shall be configured to provide an audible and/or visual alert notification.

The installing technician shall instruct the homeowner to call the contractor’s service department in response to this trouble condition, or if the homeowner deems the situation warrants, the local police. When two methods of communication are configured, the alarm system control panel shall activate the remaining communication method to transmit the trouble condition to the contractor’s central monitoring station. The contractor central monitoring station shall follow directions as indicated in section 11.C of this scope of work. All primary methods of communication shall be configured for daily self-test reporting and all secondary methods of communication shall be configured for weekly self-test reporting.

B. Ambush Code: This feature shall be configured on all installed systems. The installing technician shall educate the homeowner on the purpose and use of the feature, and activate the feature at the homeowner’s discretion. The homeowner shall select a duress code (in accordance with ANSI/SIA CP-01) to enter on the keypad to alert the central station service provider to a duress situation. The alarm panel’s default Ambush Code may not be used.

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6.0 System Installation

The contractor program management team shall contact and schedule all installation visits for the residential site with the contractor’s local representative and the local USMS representative. Upon coordination of the installation, the contractor’s qualified representative shall perform the system installation and prepare a complete and accurate post installation plan in accordance with contract standards for the homeowner’s signature and submission to the contractor’s program management team. All questions from the contractor relating to the site visit shall be directed to the homeowner and/or the COR as required.

A. The PIP approval and the direction to install the alarm system, as indicated in the

PIP, shall be conveyed to the contractor by issuance of a task order by the Contracting Officer.

B. Upon contractor’s receipt of the task order, the contractor shall contact the homeowner within three business days to schedule the system installation.

C. The contractor shall perform services in accordance with the terms and conditions of the contract and task orders issued.

D. The contractor shall not install, modify or configure equipment such that it cannot be serviced and or monitored by successor vendors, as non-proprietary equipment.

The USMS reserves the right to request emergency system installations due to high threat situations. Upon request of an emergency system installation, the contractor shall ensure all due diligence is performed to expedite all aspects of the system installation.

7.0 Testing/System Acceptance

Testing and acceptance shall be performed at the completion of all installations. Upon completion of the residential security system installation, the contractor shall perform a system walk-thru and a thorough system test shall be performed, witnessed and accepted by the homeowner and the local USMS representative. Once the homeowner and the local USMS representative have signed the post installation approval section of the PIP to acknowledge the acceptance of the work, USMS shall assume ownership of the system and system warranties shall begin. A copy of the signed acceptance form shall be submitted to the COR within five business days of the homeowner’s signature date. After testing and acceptance, the contractor shall orient the homeowner about the residential security system and its features. Original Equipment Manufacturers (OEM) manuals shall be provided to the homeowner. In addition, the contractor shall ensure the homeowner/tenant receives all the necessary manuals, including warranty information, and any additional information that will assist the homeowner/tenant in understanding and operating the system.

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Requirements and Responsibilities

8.0 Pre-Existing Conditions

The government does not guarantee that all residential security system components transferred to the contractor are in good working order. The contractor is responsible for fully testing and validating functionality of all system components and reporting identified deficiencies immediately during the transition phase. Notwithstanding this, any equipment reported during the transition phase that is in non-working order, or not providing an acceptable level of service, shall be repaired or replaced at the discretion and expense of the government. Notification of any system deficiencies must be provided to the COR immediately upon discovery.

9.0 System Communications

The current residential security systems are configured for central station monitoring via hard wired phone line such as Plain Ordinary Telephone Service (POTS), Digital Subscriber Line (DSL), Voice over Internet Protocol (VoIP), and cellular communication systems. The contractor shall have the ability to provide a connection to and nationwide toll free central station monitoring via POTS, DSL, VoIP, Internet Protocol (IP), Cellular and Radio Frequency transmission communication capabilities for primary and/or secondary alarm system signal transmissions. The security system communication components shall be configured to industry and UL Standards, but the USMS reserves the right to specify individual component settings above industry and UL configuration.

The contractor shall ensure that all “new” alarm system installations are configured and verified for a primary and secondary communication method to ensure redundancy for communications of alarm signal transmissions. Communications may utilize any two of the above listed communication capabilities that are available with the exception of utilizing IP and VoIP simultaneously. The USMS may elect to add secondary communications to current systems configured with only a single communication method.

10.0 Contractor Responsibilities

A. The contractor assumes all responsibilities and liabilities involved in obtaining the proper installation permits and obeying state, county and local laws during the installation of security systems.

B. All contractor technicians shall be licensed and certified in accordance with applicable state and local rules and regulations governing commercial companies providing residential security systems and services.

C. The contractor shall provide the homeowner with a certificate of insurance for alarm system installation upon request by the homeowner.

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D. Residential surveys and installations shall be made to accommodate the resident and USMS representatives’ schedules. If the resident and USMS representatives’ schedules prevent the installation from being completed within the period of performance (POP) reflected on the task order, the COR must be notified by the contractor in writing requesting an extension five business days prior to expiration of the POP.

E. Contractor shall be responsible for all travel cost associated with residential surveys, residential security system installations, alterations, or service related calls.

F. The COR shall officially notify the contractor in writing when a residential security system is to be discontinued from monitoring and maintenance service.

G. Upon discontinuation of services for any reason, the contractor shall reset the control panel to factory default settings when requested by the homeowner or COR.

H. Residential security systems are to be abandoned in place once the service is discontinued.

11.0 Central Station Monitoring

All USMS provided residential security system locations require central station monitoring unless specifically indicated by the COR. The USMS requires the contractor’s central station service provider to be in compliance with UL827 and all references therein. The central station shall perform dispatches in accordance to ANSI/CSAA CS-V-

01. The contractor shall make available copies of all NRTL certifications and allow USMS personnel access to the central station service provider’s facility for inspection prior to contract award, and any other time deemed necessary by the USMS, throughout the life of this contract. The central station shall be responsible for the monitoring of all active residential security systems under this contract. The contractor shall provide the homeowner with a dedicated toll-free 24/7 operated telephone number to call for service and repair requests at any time. All system accounts must be grouped and segregated from general accounts in order to maintain accountability of personnel access and alarm event processing. The central station service provider shall maintain dispatch instructions and contact information for all active residential security systems covered under this contract and updates these records within 24 hours upon notification of change by the homeowner. All contractor personnel with access to these accounts must abide by all security requirements as identified in section 18.0.

A. Failures in Communication: The contractor shall test for, act upon and resolve all failures in communication of the alarm panels. Testing for communication failures shall be performed at a minimum of once every 24 hours for the primary communication method; and once every seven days for the secondary communication method. The contractor shall act upon each communication failure by utilizing the emergency contact list as described in section 11.C, with the exception of notifying local law enforcement. If no contact is established, a voice

U//LOU Page 8 mail message is to be left when available, and the contractor shall continue through the contact list until all contact numbers have been utilized. The contractor shall resolve each communication failure by contacting the homeowner and scheduling a service call for a technician to determine the cause of the communication failure, and to restore communication when the security system equipment causes the failure.

B. Alarm Event Notifications: Upon receipt of any and all “alarm” signals, the contractor shall immediately notify the first individual listed on the homeowner provided emergency contact list in an attempt to validate the alarm signal. If this individual cannot be reached the contractor is to dispatch local law enforcement to the residence. The contractor shall then proceed to call the additional individuals listed on the emergency contact list for notification of the “alarm” event and police dispatch. The contractor is required to attempt communication with all listed individuals at least three times or until contact is made. If no contact is established after three attempts, the contractor shall immediately notify the USMS Program Office of the alarm event (Contact information to be provided after contract award).

C. Trouble Event Notifications: Upon receipt of any and all “trouble” signals (ie; low battery or communication failure), the contractor shall notify the first individual listed on the homeowner provided emergency contact list only during the hours of 7:00 am to 8:00 pm local time. If this individual cannot be reached the contractor is to proceed to call the additional individuals listed on the emergency contact list for notification of the “trouble” event. The contractor is required to attempt communication with all listed individuals at least three times. If no contact is established, the contractor shall notify the USMS Program Office of the trouble event within one business day (Contact information to be provided after contract award).

D. Direct Monitoring: The contractor shall provide and support a web-based secure portal with un-restricted real-time access to central station monitoring information.

This access shall be provided to the USMS Program Office for all systems covered under this contract and shall include but not limited to:

i. System Configuration

ii. System Communication Methods

iii. System Zone List

iv. Emergency Contact List

v. Event History

vi. Dispatch Activity

vii. Call Logging

12.0 Maintenance Service and Repair

The contractor shall have the capability to provide on-site service, maintenance and repair to all residential locations active under this contract. The contractor shall be responsible for repair and maintenance of all installed system components covered under

U//LOU Page 9 this contract that fail to function properly. The contractor shall not be responsible for system components that fail due to tampering by anyone other than the contractor personnel or destruction caused by human intervention or acts of nature to include but not limited to lightning strikes and flooding. Maintenance shall include battery replacement of all battery powered system components. The homeowner shall be provided with one dedicated toll-free 24/7 operated telephone number for the contractor’s office to call for service and repair requests at any time. Telephone operators shall be able to provide verbal instructions to homeowners on how to arm/disarm, silence alarm, reset alarm, master arm or bypass/un-bypass a zone. The contractor shall ensure that qualified and cleared technicians (reference section 18.0 of this document) respond to all service requests.

13.0 Technician Qualifications

The alarm system technician is responsible for the installation and service of all new and existing residential security systems included under this contract. The technician shall have a thorough and competent understanding of residential security systems.

Technicians shall have a minimum of two years residential alarm installation/service experience. The technician must have a favorable background clearance as required per Section 18.0.

14.0 Service Interruptions

Under this contract all repair requests shall be performed during normal business hours on normal business days which are designated as Monday through Friday 8:00 am to 6:00 pm local time for the residence and excluding weekends and federal holidays. No emergency or “after-hours” services are authorized or expected to be provided under this contract. All identified time responses are required unless specific arrangements are made with the homeowner prior to the required response time. The contractor’s personnel shall be properly equipped to service and repair the alarm system with minimal down time during the initial service appointment. Upon an initial service request, the contractor shall schedule an appointment with the homeowner within eight (8) business hours and shall respond to the residence within 48 hours of the initial service request unless specific arrangements have been made with the homeowner. The contractor shall have the system repaired no later than (NLT) 24 hours after initial response to the residence. If replacement equipment is not immediately available, the contractor shall provide comparable loaner equipment until a permanent fix is accomplished. All equipment replacement due to failure shall be replaced under the maintenance agreement of this contract. No system components shall be left inoperable without homeowner signature acknowledging the specific system deficiency.

Deliverables

15.0 Reporting Requirements

The contractor shall provide remote database access for the COR to run and download the following reports in an electronic format such as Microsoft Excel Table. If remote access

U//LOU Page 10 is not readily available, the contractor shall submit the required reports to the COR no later than the 10th day of each month unless otherwise indicated. Remote database access shall be provided within six months of contract award. All reports shall include the system account number, resident’s full name, and street address. Reports shall be cumulative for each fiscal year.

A. The monthly program activity report(s) shall include as a minimum:

i. Date of account activation

ii. Control panel model number

iii. Type of primary and secondary communication methods

iv. List of all active/monitored accounts and date of activation

v. List of all accounts that were deactivated and date of deactivation

B. The monthly central station monitoring reports shall include as a minimum:

i. List of control panels that failed to successfully contact or report to the central monitoring station

ii. Communication method(s) for the control panel

iii. Action taken by contractor for all control panels that were not successfully contacted or reported to the central station

iv. List of all systems with prior communication failures that have been corrected and the corrective action taken

C. The weekly alarm activity report shall include as a minimum:

i. Identify account(s) that transmitted an alarm activation which resulted in local police dispatch

ii. Identify alarm zone number, zone description, date and time of alarm activation

iii. Identify final outcome of the alarm activation

D. The weekly project management report shall be submitted on Monday and include at a minimum:

i. List of all pending site surveys to include scheduled survey dates

ii. List of all pre-installation proposal submittals to include submittal dates

iii. List of all active task orders received to include projected completion dates and task order POP dates

iv. List of all completed task orders to include actual completion dates

v. List of all invoices submitted, date of submission and status of payment

E. The monthly maintenance report shall track all events in a manner that will enable the COR to continuously monitor the maintenance quality and control costs. The report shall include but not be limited to information such as:

i. Date and time of event (Failure or Service Request)

ii. Nature of the event

iii. How the event was resolved

(a) Remotely – Date and time of repair with actions taken

(b) Dispatched – Date and time of repair with actions taken

iv. Detailed list of equipment required to affect the repair

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v. Hours directly involved with the repair

F. The monthly alarm system usage report shall log alarm system arm and dis-arm commands. The report shall include but not be limited to information such as:

i. Date and time of system arm/dis-arm

G. The monthly invoice report shall track all invoices pending, submitted, and paid. The report shall include but not be limited to information such as:

i. Date services provided

ii. Date services accepted

iii. Date and amount of invoice submitted to the COR

iv. Identification of a final, partial, or corrected invoice

v. Date and amount of paid invoice

The reports shall not be limited to these considerations in analyzing and making changes and recommendations to the USMS for continually improving maintenance and control of repair costs.

All individual time requirements identified in this SOW shall be considered as deliverables and must be met unless otherwise approved by the homeowner and or COR.

16.0 Invoicing

All invoices shall be submitted within 30 days of services being accepted and in accordance with FAR clause 52.214-4.

17.0 Transition Plan(s)

A. Transition Plan: The contractor shall provide the government with an transition plan within ten business days of contract award. This plan shall provide a plan of action and milestones (POAM) describing the contractor’s processes for assuming all tasks and associated duties of this contract. The contractor shall be responsible for scheduling and coordinating site visits for all active program participants to perform a full alarm system test, collect system configuration data and reprogram the alarm system for communication with the contractor’s central monitoring center. The government will provide the contractor with system “Lock-out Codes” after award of the contract as required. Additionally, the contractor shall provide all required information for key personnel and administrative personnel background security checks.

B. Outgoing Transition Plan: The contractor shall provide the USMS Program Office with an outgoing transition plan within ninety (90) days of contract award. This plan shall describe a POAM that shall be accomplished to complete this effort. The transition plan shall include, but will not be limited to:

i. Inventory of all open projects to include a detailed status and projected completion schedule

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ii. A projected schedule of pending final invoices

iii. Delivery of all financial data associated with this contract

iv. Inventory of all residential systems account information

v. Alarm panel phone numbers and or IP addresses

vi. Control panel ID numbers

vii. Remote programming access codes

viii. Safeguards and final destruction of documentation (hard copy and electronic)

ix. Reprogramming data of all alarm systems for transition to new contractor if awarded to another contractor

The execution of the transition plan shall be completed no later than thirty (30) days after the expiration of this contract.

Security

18.0 Security Requirements

HIDS Program participant names, addresses, and equipment installed are property of the USMS and must be protected against unauthorized public disclosure. To this end, the following personnel and information security policies must be adhered to by the contractor.

A. Information Marking: Documents in any form, which contain program information as defined above, shall be marked as Property of the USMS. This label shall appear prominently on the face of the document.

B. Contractor Personnel Clearances: All contractor personnel that work directly under the Program Manager and any contractor or sub-contractor employee who shall be working in support of this program (including administrative functions) shall be subject to background security checks. The intent and purpose of these checks is to preclude the assignment of any individual who pose a potential or actual threat to the government due to past illegal, unlawful or inappropriate behavior. The contractor will perform pre-employment background security checks on all personnel consisting of the following:

i. Five-year employment screening

ii. Education verification

iii. 9-panel drug screening reviewed by a medical review officer (MRO)

iv. Social security number (SSN) validation

v. Criminal searches in the counties where applicant has resided for last five years

vi. National criminal records search

vii. Driver’s license validation and MVR report

viii. All personnel are subject to random drug tests

Performance of these checks is the responsibility of the contractor. This security check is required for all contractor and sub-contractor personnel in support of this program. In conjunction with the contractor performed background security check, the USMS will perform a “wants and warrants” check on all personnel proposed by the contractor. The

U//LOU Page 13 contractor must submit new employee and sub-contractor personnel information to USMS in order for a “wants and warrants” check to be conducted prior to the individual performing services under this contract.

C. The Program Office will notify the contractor of the results for all “wants and warrants” checks.

D. Upon a favorable security check, the COR shall add the contractor personnel to the contractor Clearance Report. The contractor personnel are then cleared to work on the residential security systems under this contract. Random or follow up “wants and warrants” checks may be performed by USMS.

E. In the absence of notification as specified in section D above, the contractor shall not permit non-cleared employees to work on or have access to information concerning residential systems under this contract.

F. The contractor shall immediately provide the Program Office with the name of any employee who resigns, retires, has been terminated, or is otherwise no longer assigned to work on residential systems under this contract. In addition, the contractor is required to notify the Program Office of all self-reported criminal activities and/or law enforcement actions involving any employees or sub-contractors previously cleared to perform service under this contract.

G. Storage of Information: information marked as “Property of the USMS” shall be stored under lock and key when not in use and when unattended by personnel cleared by the contractor as required above.

H. When documents containing USMS information covered under this contract are in use by contractor personnel, reasonable precautions must be taken to preclude any unauthorized access by non-cleared individuals.

I. The Program Office management identified by the Contracting Office shall be granted access to the contractor’s documents containing any and all information regarding this program at any time without delay when requested.

19.0 Management of Information

A. The Home Intrusion Detection Systems Program has been designated as

Unclassified//Limited Official Use (U//LOU) and as such, requires protective measures.

B. Unclassified information that has been determined to require protection against unauthorized disclosure must be identified as U//LOU to ensure that all persons having access to the information are aware of the protection requirements. The preferred method of identification of U//LOU material is to mark “Unclassified//Limited Official Use” in the header and footer areas on the first page

U//LOU Page 14 of the material. Subsequent pages can be marked on the header and footer as

“U//LOU”.

C. Personnel who have custody of material designated as U//LOU must exercise due caution to ensure that the information is not available to individuals who have no requirement for it. At a minimum, unauthorized individuals must not be able to enter areas unobserved and gain visual access to U//LOU information.

D. During non-duty hours, U//LOU material will be locked in a desk or file cabinet, or stored in a facility or area with adequate physical access control measures to prevent unauthorized access. A safe or file cabinet protected with a GSA-approved combination lock is recommended for higher sensitivity U//LOU material.

E. U//LOU information stored and processed by computer systems will have adequate physical, administrative, and technical safeguards as described by the COR to prevent unauthorized access.

F. Material which has been identified and is known by the recipient as U//LOU will be safeguarded from disclosure to unauthorized individuals whether or not the material is physically marked. Safeguarding from disclosure includes precautions against oral disclosure, prevention of visual access to the information, and precautions against release of the material to unauthorized personnel.

G. Electronically transmitted messages or data containing U//LOU material will be preceded by the term “Limited Official Use” at the beginning of the text and shall not be processed using personal computers, personal phones, or personal e-mail accounts.

H. Destruction of Information: When no longer required, the contractor shall dispose of documents containing information covered under this contract as follows:

i. Paper products: burning or shredding (cross-cut shredder producing residue particle size to ensure sufficient destruction beyond recognition and reconstruction). After proper destruction, materials may be disposed of with normal waste

ii. Electronic media: floppy discs, overwrite with government approved overwrite routine or degaussing, and shredding with disposal of residue in trash or return of media to the COR

iii. Compact discs (CDs): break in half and dispose of in trash

iv. Hard drives: overwrite with government approved overwrite routine

I. Computer storage media containing U//LOU information will be overwritten or degaussed prior to release of the storage media. Contact the COR for specifics regarding software and procedures for affecting such data overwrite. Electronic media containing material covered under this contract shall not be disposed of in regular trash or recycling receptacle unless the materials have been overwritten or degaussed as specified above.

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J. The safeguards prescribed herein for safeguarding U//LOU information are the minimum requirements except where noted. The sensitivity of the information, nature and extent of the threat of unauthorized access, and the potential damage resulting from unauthorized access must be considered in determining the adequacy of existing safeguards and the need for additional security protection.

Restrictions

20.0 Unauthorized work and fees

The Government does not preclude the contractor and the homeowner from entering into an arrangement for the sale and installation of items or services outside of the USMS contract. The contractor is not under obligation to provide discounted pricing for upgraded features or services purchased separately by the homeowner. All arrangements made between the contractor and the homeowner for items and services not specified herein, shall be clearly identified and separately established between the contractor and the designated homeowner. The contractor shall only invoice the USMS for the services covered under the USMS contract.

A. The USMS contract does not cover the following:

i. Installation of alarm system wiring and other related equipment during the construction of a new residence or the renovation of an existing participant’s home

ii. Residential security system fees that may be imposed by a local government and/ or non-government entity (i.e. homeowners association) shall be paid for by the homeowner. The contractor shall notify the homeowner prior to system installation of any required system fees and if payment of those fees are to be made by the homeowner to the assessing entity or if the contractor will be billing the homeowner for those fees. These fees include, but are not limited to;

1. Alarm system registration

2. Document filing, levies, assessments and/or local taxes.

3. Fees for false alarms

D. The USMS contract does not authorize installation of any components not identified by task order issuance.

E. Discontinuation of HIDS participant’s monitoring and / or maintenance services shall only be authorized by written request of the COR.

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Pricing Schedule

21.0 CLIN List

All CLIN equipment cost shall be inclusive of item and costs associated with installation.

CLIN components identified by model number may be replaced with “equal” or “better” components at the pre-defined CLIN cost.

CLIN Description Model or Equal Monthly Monitoring and Maintenance

1 Central Station Monitoring per residence/monthly (Primary communication method only)

2 Central Station Monitoring per residence/monthly (Primary and Secondary communication method)

3 Maintenance per residence/monthly (Includes all system components and batteries) Excludes warranty period of 30 days after installation acceptance by the homeowner.

4 Hourly Labor Rate – System Alterations not requiring installation of new components

Control and Communications 5 Transition of existing account: Reprogram, Test and Configure in accordance with contractual requirements

6 Control Panel, 48 Zone (IP communication compatible) Honeywell Vista 21IP 7 Control Panel, 48 Zone (For use when IP Communication is not available) Honeywell Vista 20P

8 Control Panel, 128 Zone (IP Compatible with CLIN 15) Honeywell Vista 128BP 9 Alpha Display Keypad, Wired Honeywell 6160 10 Alpha Display Keypad, Wireless Honeywell 5828 11 Wireless Receiver 16 Zone Honeywell 5881 ENM 12 Wireless Receiver 40 Zone Honeywell 5881 ENH 13 Wireless Repeater Honeywell 5800RP 14 Cellular Alarm Communicator Telular Digital TG-4 15 High Gain All-Band Cellular Antenna Telular HGD-0 16 Internet Protocol (IP) Alarm Communicator Honeywell 7847i 17 Hardwired 8 Zone Expander Honeywell 4219 18 Sounder, Indoor Honeywell WAVE2 19 Power Supply Kit including power supply, rechargeable battery, and plug-in transformer Altronix AL62412CX

Sensors 20 PIR Motion Detector, Wireless Honeywell 5890PI 21 Motion Detector, Hardwired DUAL TEC Honeywell DT8035 22 Surface Mount Contact, White, Approx. 1" Gap Size Honeywell 945T 23 Recess Contact, Press Fit Honeywell 951WG 24 Door/Window Contact, Wireless Honeywell 5820L 25 Overhead Door Floor Mounted Magnetic Contact, Closed Loop, Wide Gap Honeywell 958

26 Glassbreak Detector, Hard Wire Honeywell FG-1625 27 Glassbreak Detector, Wireless Honeywell 5853

Personal Accessories 28 Two-Button Personal Panic Remote, programmed Honeywell 5802MN2 29 Wireless Keyfob Transmitter Honeywell 5804 30 Other Direct Costs (Cost plus % mark-up)

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