DeTect Extended Warranty.pdf

EXTENDED WARRANTY, SERVICE

& MAINTENANCE PLAN AGREEMENT

Effective Date: June 30 2018

US Government Owner: US ANG Marseilles Training Center

Location: Marseilles IL

System: HARRIER GBSAA

Original Warranty Period: June 30 2017- 2018

Extended Plan Coverage Period: 1 year from purchase

This Extended Warranty, Service & Maintenance Plan Agreement (the 'Plan ' or 'Agreement') covers the System (the Radar') manufactured and supplied by DeTect, Inc. ('DeTect' or the 'Manufacturer') of Panama City, Florida USA installed at the Location indicated above (the 'Location') for the above designated US Government entity (the 'US Government' or the 'Owner') and, upon execution by the US Government and acceptance by DeTect, is in effect for the Extended Plan Coverage Period noted above (the 'Period'). The System has had uninterrupted warranty and support by DeTect under the original System Warranty (the 'Warranty') or under prior extended warranty agreements that included coverage for labor, materials and other costs for System preventive maintenance (excluding wear part replacement and routine maintenance that is to be provided by the US Government), 24-7 telephone and internet technical support, remote system monitoring, software upgrades and maintenance, and, repair or replacement of any covered failed parts or components. The Agreement does not apply to systems in which gap of coverage has occurred; in order to obtain a Plan for a non covered system, DeTect must inspect the system and if DeTect agrees to cover the system under a Plan, DeTect will perform all overdue maintenance and repair and/or replace any parts requiring service with such costs for the inspection and service under a separate agreement.

Upon execution and acceptance by DeTect, this Agreement extends the warranty support by the Period and provides warranty coverage, preventive maintenance (excluding routine maintenance that is to be provided by the US Government), 24-7 telephone and internet technical support, remote System monitoring (via FileWatcher® if the system is connected to the Internet), specialized radar operating system software upgrades and maintenance, and , repair or replacement of any covered failed parts or components within the Agreement Period. This Agreement specifically does not cover wear parts and parts that have become obsolete as identified below.

1. Covered Equipment & Components:

The equipment covered by this agreement includes the Radar System installed and currently operating at the above named location along with any upgrades to the system made by DeTect since the original delivery date and includes the following:

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& MAINTENANCE AGREEMENT

Quotation Number-18-0708

a. The System hardware as originally supplied by DeTect along with any DeTect supplied upgrades, modifications and replacements made to the System by DeTect as of start date of this Agreement.

b. The radar system operating software and any upgrades and/or add-on functionality supplied by DeTect.

Items not covered by this Agreement are parts that have become obsolete and are no longer supported by DeTect; US Government supplied or installed components or ancil lary systems; parts damaged by the US Government or deteriorated/failed as a result of improper O&M by the US Government; and , System wear parts including generator units.

2. DeTect Services

DeTect will provide service, maintenance and repair of the System as follows:

(a) Covered service will be provided on normal business days, which are Mondays through Fridays, during business hours from 8:00 AM to 5:00 PM, except for US Federal and State holidays.

(b) Should the US Government request an unscheduled service or services outside of normal business hours, DeTect will use all reasonable endeavors to comply with the request, but the work will be considered outside the scope of this Plan and may subject to standard afterhours and/or emergency service rates at DeTect's sole discretion.

(c) Radar System operating software upgrades as released by DeTect will be periodically provided and installed by De Teet, either on-site or via remote download, and are included under this Plan and no additional cost shall apply for such upgrades.

(d) DeTect will conduct two (2) scheduled site visits to the System Location each year in which this Plan is in effect, and during these visits will provide preventive maintenance on the system to include System checks, installation of software upgrades, defective or failed component replacement or repair, and , performance testing. DeTect will coordinate these visits with the US Government and to coincide with US Government Safety meetings at the US Government's option when possible.

(e) Repair or replacement of System components deemed defective due to manufacture or workmanship will be performed by DeTect under this Plan and DeTect, at its sole option , will repair or replace such components with new or remanufactured components to maintain System operability within DeTect design parameters.

3. US Government Responsibilities

Service and maintenance work will be provided to US Government within the scope of this Plan subject to the following requirements:

(a) In the event of a System failure or defect, the US Government will notify DeTect of such failure in a reasonable and timely manner.

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Quotation Number-18-0708

(b) Upon such notification, the US Government will work with DeTect Technical Support staff by telephone or email to diagnose the cause of the failure , and the US Government will perform minor software or hardware adjustments, minor repairs , and/or simple LRU (least replaceable unit) change-outs in order to restore the System to full operations.

(d) If on-site service is required to correct the failure , the US Government will provide DeTect full and free access to the facilities and the System, and will make all reasonable precautions to ensure the health and safety of DeTect personnel.

(f) The US Government will maintain a written log (electronic or hard copy) of site vis its, System inspections, electrical power outages (or other electrical power disturbances) , System location changes, significant weather events, routine maintenance, equipment faults and symptoms, and will make such log available to DeTect personnel (through e mail or fax) before and during any required service work.

(g) The US Government will follow all manufacturer recommended routine maintenance procedures and will ensure that the System maintained in good, clean condition in accordance with the System Operations & Maintenance Manual.

(i) The US Government will follow DeTect's guidances and instructions regarding System operations, storage, transport, and routine and preventative maintenance actions.

U) The US Government agrees not to install any third party software on any System computers covered under this Plan , unless pre-approved by DeTect.

(k) The US Government will not otherwise modify any software or computer internal settings such as the BIOS or other configuration files unless pre-approved by DeTect.

Any non-authorized US Government actions will void this Agreement.

4. Rate & Terms

The Services to be delivered under this Plan for the Period include:

1. Provide two (2) site visits and System services each year to include inspection , preventative maintenance, and calibration of the Radar System.

2. Provide 24-7 telephone and Internet technical support.

3. Provide standard data analysis, processing and reporting to include periodic reporting (daily, monthly and yearly) .

4. Provide, install and configure Radar operating system software updates as released .

5. Provide on-site repair and/or replacement of any components orig inally delivered by DeTect that fail within the Plan term, excluding wear parts, which includes labor and travel costs to service the covered equipment during the Plan Period .

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Quotation Number-18-0708

This Cost for the Extended Warranty, Service & Maintenance Plan is a lump sum fee amount of $25,500 (US) per year. The pro-rated amount for the Plan is due and payable quarterly and will be invoiced prior to the first date of the start of the quarter.

Non-covered services will be provided at the following rates:

Labor (on-site or off-site) : $72.28 per hour

Parts: Current List Price or cost plus G&A for unlisted parts

Travel (economy) : Cost

5. Term & Renewal

The initial term of this Plan will be for a period of one ( 1) year from the date of execution by both parties. The Plan can be extended for an additional two years upon written notice by the US Government per the terms of this Agreement. In the event of termination by either party, DeTect will be paid all outstanding compensation due for services performed prior to expiration day, including any reimbursable expenses.

6. Cancellation & Refund

This Plan is non-cancelable by DeTect, except in the instance of (a) US Government default due to non-payment of the service Plan fee within the terms allowed , (b) US Government's material misrepresentation, (c) The US Government's failure to maintain the equipment in the manner specified by the DeTect; or, (d) The US Government's failure to comply with its obligations under this Agreement. In the event that DeTect cancels the Plan, a ten (10) day notice will be provided .

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Quotation Number-18-0708

The US Government by authorized signature below acknowledges the Plan Terms and Conditions and accepts this Agreement:

US GOVERNMENT:

(authorized signature)

(printed name & title)

(address)

(city, state zip)

(Tel)

(Fax)

(Emai l)

DeTect herewith certifies that the terms and conditions of this Plan are in effect as of the dates noted in the Agreement as executed by an authorized corporate officer below:

DeTect, Inc.

(acceptance signature)

Gary W. Andrews General Manager & CEO 1022 West 23rd Street, Suite 620 Panama City, Florida 32405 USA

Tel. 850-763-7200 Fax 850-763-0920 Email: gary. andrews@detect-inc.com

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