Draft_Statement_of_Work_-_Security_Guard.pdf

DRAFT

DE-SOL-0008315 Attachment A

STATEMENT OF WORK

1. General Requirements

The contractor shall provide armed security guard services to protect people and property for the Western Area Power Association (Western). The contractor must maintain a secure environment in which Western employees, contractors and visitors can conduct business with confidence and continue to deliver critical services to the Nation.

1.1 Use of Acronyms

This Solicitation/Contract contains numerous acronyms. The acronyms that will appear in the Solicitation/Contract are listed below for easy reference:

AED Automated External Defibrillator ARC American Red Cross CFP Contractor Furnished Property CO Contracting Officer COR Contracting Officer’s Representative CPR Cardiopulmonary Resuscitation DOE Department of Energy DOL Department of Labor DSW Desert Southwest Region FAR Federal Acquisition Regulation FPS Federal Protective Service FSL Facility Security Level FSS Federal Supply Service FLETC Federal Law Enforcement Training Center GSA General Services Administration PM Program Manager QCP Quality Control Plan QRF Quick Reaction Force RMR Rocky Mountain Region SCC Security Control Center SGIM Security Guard Information Manual SNR Sierra Nevada Region SO Security Officer (Federal) SOP Standard Operating Procedures SOW Statement of Work SUPV Supervisor TAS Temporary Additional Services

UGP Upper Great Plains Region WAPA Western Form Reference WCI Western Contract Inspector Western Western Area Power Administration

1.2 General Information

A. This is a Statement of Work (SOW) for the Western-wide Security Guard Support Service

Contract. Western’s policy is to establish and maintain a strong, efficient and effective national physical protective security program to support the Agency’s mission and goals.

Western’s physical protective security program protects all agency personnel, visitors, records, equipment and facilities.

B. The contract type for this procurement is an Indefinite Delivery, Indefinite Quantity. The contractor will provide armed security guards. The contractor must maintain a secure environment in which visitors and employees can conduct the business with confidence.

Security guards will be considered as first responders (awareness level).

C. As an integral component of the Western’s security effort, the contractor shall provide and maintain all management, supervision, manpower, training, equipment, supplies, licenses, permits, certificates, insurance, pre-employment screenings, reports, and files necessary to accomplish security services as described and required in this SOW. The contractor shall perform to the standards required in this contract and will be expected to work closely with Western’s representatives throughout the duration of the contract.

D. Security Guards have a crucial and highly visible role in support of Western’s mission. They are usually the first (and sometimes only) contact visitors have with the Federal community, and they are the first line of defense in a federally controlled facility. Visitors and federal employees and contractors perceive the security guards to be an integral part of Western’s mission. It is crucial that the contractor ensure that its employees realize the importance of their role, and perform their duties effectively, courteously and professionally at all times.

1.3 Information Regarding Western

A. Western is one of four power marketing administrations within the U.S. Department of

Energy (DOE) whose role is to market and transmit electricity from multi-use water projects. Our service area encompasses a 15-state region of the central and western U.S. in which our transmission system carries electricity from 56 power plants operated by the Bureau of Reclamation, U.S. Army Corps of Engineers and the International Boundary and

Water Commission, and one coal-fired plant. Together, these plants have an installed capacity of 10,505 megawatts.

B. The following is a list of permanently manned locations that are currently identified as needing guard services:

Desert Southwest Region (DSW)

DSW Regional Office

• The Desert Southwest Regional Office is located at 615 S. 43rd Ave, Phoenix, Arizona. The facility resides within the perimeter of a 7 foot chain link fenced topped with 3 strand barbwire. The building is accessible by card reader only and is currently monitored through door contacts and card readers.

• The current estimate of the employee population is 300 employees to include various groups of contractor personnel.

• The core building operating hours for general employee access is 0530 -1830

DSW Mead Substation

• The Mead Substation is located at 2051 Buchanan Blvd, Boulder City, NV.

The substation is located on 125 acre site. The facility consists of one administrative building, one maintenance building, one warehouse, four covered parking garages, one office building, and one control building. The substation is surrounded by a 7 foot high chain link fence topped with 3 strands of barbwire.

• The current estimate of the employee population is 8 employees to include

• The core building operating hours for general employee access is 0630-1700, Monday-Friday.

Rocky Mountain Region (RMR)

RMR Regional Office

• Located at 5555 East Crossroad Blvd, Loveland, Colorado 80538, it is constructed on 36 acres of land surrounded by a 7’ chain link fence topped with 3 strand barb wire. The facility consists of 3 multi-story buildings with approximately 134,000 square feet of usable space. The facility houses federal and contract employees, and hosts an average of 30 visitors on a daily basis.

This facility houses the region’s Dispatch Center, Security Operations Center, Maintenance, Finance, Procurement, IT and other administrative functions.

• The current estimate of the employee population is 250 employees to include

• The core building operating hours for general employee access is 0730 -1630.

The dispatch center is operated 24/7 365 days a year.

RMR Western Colorado Maintenance Office

• Located at 1800 S Rio Grande, Montrose, Colorado 81401, it is constructed on

20 acres of land surrounded by a 7’ chain link fence topped with 3 strands of barb wire. The structure consists of 7 single and multi-story buildings with approximately 105,000 square feet of usable space. The facility houses federal and contract employees, and hosts an average of 30 visitors on a daily basis.

This facility houses administrative offices, maintenance and other administrative functions.

• The current estimate of the employee population is 150 employees to include

• The core building operating hours for general employee access is 0730 – 1630

Sierra Nevada Region (SNR)

SNR Regional Office

• Located at 114 Parkshore Drive, Folsom, CA 95630, the Folsom HQ facility is constructed on 9.5 acres of land. The structure consists of two single story buildings with a corridor connecting the two for approximately 78,688 square feet of usable space. The facility houses federal and contract employees, and hosts an average of 11 visitors on a daily basis. This facility houses the region’s Operations Center, Power Marketing services, Maintenance, Finance, Procurement, IT and other administrative functions.

• The current estimate of the employee population is 230 employees to include

• The core building operating hours for general employee access is 0730-1630

SNR Tracy Maintenance Facility and Substation

• The Tracy Maintenance Facility and Substation are located at 16800 West

Kelso Road, Byron, California 94514. The 126.75 acre fenced maintenance compound houses a technical services office, electrical office, warehouses, vehicle maintenance shop, and additional out-buildings to support enclosed vehicle parking and equipment storage. The Substation switch yard occupies approximately 114.59 acres. Structures inside the substation include a 7,686 square foot control building, 400 square foot storage building, 384 square foot oil shed, and two external oil storage tanks.

• The current estimate of the employee population is 10 employees to include

• The core building operating hours for general employee access is 0600 – 1630 Tuesday through Friday.

SNR Elverta Maintenance Facility and Substation

• The Elverta Maintenance Facility and Elverta Substation switch yard are neighboring properties located at 7940 Sorento Road, and 736 W. Elverta Road Elverta, California 95626 respectively. The 7.1 acre fenced maintenance facility houses the region’s main warehouse operation. The main building is approximately 10,300 square feet of office space that occupies the regions alternate control center, 11,250 square feet of warehouse space, and an additional 7,500 square feet of vehicle and equipment storage. The Substation switchyard occupies 5.4 fenced acres and houses a control/shop building, equipment storage building, vehicle garage and oil handling shed.

• The current estimate of the employee population is 25 employees to include

• The core building operating hours for general employee access is 0600 – 1630

Tuesday through Friday.

1.4 Basic Services

The contractor shall provide armed security guard services on a permanent and ongoing basis.

These services will be specifically included in the task order(s) at the time of award or added through a modification. The government shall order these services using the Basic Service Rates specified in the Schedule of Services.

1.5 Mobile/Quick Reaction Force (QRF) for other Western Sites

The contractor shall provide, on an as-needed basis, security services for other Western Area Power Association facilities to satisfy emergency, short-term, requirements. The contractor will be required to have guards on site within 12 hours when the location of the new site is less than 100 miles of permanently manned sites; 24 hours when between 101- 299 miles of a permanently manned sites; and 36 hours when 300 miles or further from a permanently manned site. The contractor shall be compensated using the QRF Rates for any temporary services performed within above stated timeframes, not to exceed 14 calendar days. These services will be separately ordered as additional services using task orders. These services will be ordered by the CO either in writing or orally, but followed up in writing. All contractor personnel provided under QRF services shall meet the contract requirements.

1.6 Temporary Additional Services (TAS)

During the term of the contract, the Government may have requirements for TAS beyond the basic requirements. Because of the nature of these services, the contractor may be required to provide them with little advance notice. In such circumstances, the contractor shall be compensated using the TAS Rates for any services performed within 72 hours of the notification to initiate such service. The contractor will be compensated at the Basic Service Rate for any such services performed after the 72-hour notification period. TAS will be ordered by the CO either in writing or orally but followed up in writing. All contractor personnel provided under temporary additional services shall meet the contract requirements. These additional services are intended to be used to satisfy the Government’s short-term, non - recurring needs for service.

Should a continuing need for additional services arise, a modification will be negotiated pursuant to the “Changes” clause (reference FAR 52.212-4).

2. Contract Transition

2.1 Phase –In

A. A smooth and orderly transition between the contractor and the predecessor contractor is necessary to assure minimum disruption to vital contractor services and Government activities.

B. The contractor shall not disrupt official Government business or in any way interfere with the assigned duties of the predecessor contractor’s employees. The contractor may notify the predecessor contractor’s employees that the contractor will be assuming services upon the contract start date and may distribute business cards, employment applications, brochures, and other company information to the predecessor contractor’s employees while they are on duty, provided that there is no interference with the contract employee’s assigned duties (e.g., during “off hours” or during relief or lunch breaks). However, the contractor shall not interview, recruit, schedule interviews, or conduct extensive discussions with the predecessor contractor’s employees while they are on duty.

C. The contractor shall provide a transition plan within ten business days after contract award.

The transition plan shall include at a minimum all preliminary licensing and certifications required to initiate performance; process for transitioning predecessor employees;

recruitment of new employees; and, timeline showing procurement of required equipment and uniforms. The Plan shall address:

1. Strategy for implementing supervisory functions,

2. Process for transitioning predecessor employees,

3. Recruitment of new employees

4. Reserve Force implementation

5. Equipment inventory (radio & phone) and maintenance plan,

6. Weapons Inventory and employee assignment,

7. Communication plan,

8. Relief and break plan,

9. Progress report on obtaining permits, licenses, and registrations,

10. Status report on submitting applications for personnel clearances,

11. Strategy for training including schedules, locations, coordinating with Western monitors, and class staffing levels.

12. Training plan

2.2 Phase-Out of Contract and Continuity of Services

A. The contractor shall provide a list with the total number of employees and their names performing on the contract with any applicable suitability and certification expiration dates when requested by the CO in preparation for a new solicitation for follow-on services. Prior to contract expiration and after a follow-on contract is awarded, the contractor shall exercise its best efforts and cooperation to effect an orderly and efficient transition to a successor contractor.

B. After a new contract is awarded, the contractor shall disclose necessary personnel records sufficient to allow the successor contractor to conduct interviews for possible transition (if the contractor is not awarded the successor contract). These records shall be provided to the Government at least 45 days prior to date of contract expiration. If any incumbent employees are selected by the successor and are agreeable to the change, the incumbent contractor should cooperate to grant the employees release at a mutually agreed date.

C. As part of the closeout process, the contractor shall, within 30 days of the final day of performance, turn over all incumbent officer training, medical, suitability and security records to the Government. Failure to do so shall result in a 10% withholding of final payment until this action is accomplished.

2.3 Conferences and Meetings

A. Immediately after award of the contract, the CO shall notify the contractor, and the

Contracting Officer’s Representative (COR) to schedule a post award meeting, within 10 business days of award, that includes an in-depth review of the total contract requirements and a review of the contractor’s transition plan.

B. During the performance of the contract, the COR and the contractor shall meet monthly or more frequently if needed, to discuss all relevant contract issues. A mutual effort will be made to resolve all problems identified. The contractor will prepare and submit the minutes to the COR within five business days after the meeting. The COR shall sign the written minutes and incorporate into the contract file. Electronic acceptance is satisfactory. Should the Government not concur with the minutes, the Government shall state, in writing, any areas of clarification or disagreement within five days after receipt of the meeting minutes.

Those comments shall be included with the report in the contract file.

3. Authority and Jurisdiction, Permits, Licenses, and Adherence to Laws

A. The contractor shall comply with all applicable Federal, State and local safety and health laws, regulations and ordinances, and national standards including 29 CFR 1910.

B. The contractor shall comply with Western Area Power Administration, Safeguards and Security Program(WAPA O 470.1H) and internal documents for emergency evacuation, visitor control and security

C. The contractor bears the sole burden for ensuring that all legally required licenses and permits are obtained and renewed as specified by the regulating agency. The contractor shall possess the following licenses and permits, including but not limited to:

1) Federal Communications Commission License for radio communications and frequencies

2) State and local security guard license(s) and permits(s), as applicable

3) Any other Government required licenses at the corporate level. (e.g. Business and tax permits and licenses)

D. Prior to commencement of work under this contract, and except where precluded by local law or ordinance, the contractor shall make and complete all arrangements with the appropriate officials in the state or local jurisdiction in which the services are to, or may be performed to:

1) Obtain, possess, and maintain all business and corporate licenses required to operate as an armed commercial security service within the entire geographic area covered under this contract prior to performing any work under this contract. The contractor shall furnish a legible copy of all legally required licenses and permits (excluding permits issued to individual security officers) to the CO within 30 days of contract award and provide any revised licenses or permits during the contract term.

2) Provide any official bond; pay any fees or costs required by the State where work is being performed related to the arming of any employees engaged in armed security guard services as specified under this contract.

3) Obtain and provide to the COR, a legible copy of all licenses and permits required for each contract employee and supervisor to serve as an armed security guard/supervisor with the authority to hold and detain individuals suspected of committing crimes.

The contractor shall possess the following permits to include but not limited to:

• State Clearance Card, if applicable

• State Gun Permit, if applicable

• Driver’s License, if applicable

• A copy of each guard’s training records and certifications shall be provided to the COR at least ten (10) days prior to anticipated assignment date of any individual.

• The COR shall be immediately notified should such firearm permits/certifications be terminated, revoked, or suspended at any time and the guards affected shall be immediately removed from the work site.

E. Failure by the contractor to obtain all required licenses within 30 days of the contract award will be grounds for termination for cause. Failure by the contractor to maintain valid licenses and permits will be cause for the Government to take contractual actions up to and including termination for cause.

F. The contractor must pay all costs and fees associated with applying for, receiving, and maintaining all such permits and licenses throughout the term of the contract.

G. Where permits are legally required armed security guards shall carry their handgun permits

(and, where legally required, their concealed weapons license/permits) on their person while on duty. Failure by a security officer to carry a valid handgun permit while on duty shall result in the security officer being removed from the armed post until the permit is obtained.

H. The CO, COR, Western Contract Inspectors (WCI) and all other authorized Government personnel shall have the express authority to examine these documents upon request, at any time, during the duration of this contract.

I. The contractor shall remain abreast of current issues, trends, laws, regulations, and technologies. Using this knowledge, the contractor shall provide recommendations, as needed, to the COR regarding security weaknesses and vulnerabilities.

3.1 Other Contractor Responsibilities

A. The contractor shall not remove or transfer personnel, cleared and assigned to work on one location, to another Western location without prior approval from the COR.

B. The contractor is responsible for providing any and all relief and lunch breaks in accordance with DOL and State laws.

C. False statements, certification, or falsification of any documents required in this contract by the contractor, Program Manager, or any contract employee shall be punishable under US Code Title 18, Chapter 47, Fraud and False Statements. The Government may initiate investigations by its Office of Inspector General or other investigative authority, may initiate debarment proceedings, and/or may take contractual remedies, up to and including termination for cause. Under no circumstances will the Government tolerate falsification of required documents.

D. Each guard and supervisor serving as an armed guard must annually complete a signed and dated Lautenberg Amendment Statement/Domestic Violence certification that satisfies the legal requirements of the Lautenberg Amendment, 18 U.S.C. § 922(g) (8) and (9). This certification is valid for one (1) year.

E. The contractor is responsible for compliance with all workplace regulations, including

OSHA regulations

4. Qualifications of Personnel

4.1 General Qualifications

A. The contract employees must be United States citizens.

B. To be eligible to perform under this contract, all security guards must meet one or any reasonable combination of the below requirements:

• Three years of security experience

• Associate degree

• 60 hours of college credits

• Three years of U.S. Armed Forces, National Guard or Reserve service

• A police officer’s basic training academy

C. Only armed security guards may be utilized to perform services under this contract. All armed security guards must be firearms qualified.

4.2 Security Guard Certification/Security Requirements

A. All personnel performing on this contract must pass a suitability determination conducted by the Government. Contractor personnel will not be able to perform under this contract until appropriate suitability determinations have been made. The process is detailed in Western’s Contractor Background Investigations Standard Operating Procedures located at http://ww2.wapa.gov/sites/western/business/selling/Documents/Contractor_Background_Che ck_%20SOP. The Western Office of Security and Emergency Management will accept only complete and legible security packages. In the event that the contractor personnel did not meet the suitability requirements, the contractor will be required to reimburse Western for the cost of the investigation (approximately $3,700).

B. Under the performance of this contract, background and suitability investigations will be required every five years. The contractor is responsible for tracking reinvestigation dates and the resubmission of forms for each employee in accordance with the five-year requirement.

C. All contract employees must possess a valid Western HSPD-12 credential.

4.3 Contractor’s Certification Filing System

A. The contractor shall maintain certification files on-site for all employees who work under this contract. Within ten business days of contract start date; all certification files must be approved by the COR for all employees who will be working on the contract. Files shall be made available to the COR on a continuous basis and all new hires require prior COR approval. Each officer's file must contain the following information:

1. Proof of education

2. Current training certifications:

a. Initial and/or refresher training

b. Lethal and less-than-lethal

c. Firearm qualification score

d. Lautenberg Statement

e. Exam score

f. Medical exam

g. Government-provided training

3. Copies of:

a. CPR, First Aid, and AED Certification Cards

b. Drug Screening Results

c. Handgun Permit

d. Security Guard Certification

e. Suitability Letter

B. The contractor shall complete and certify a written record that shows names and issue dates for each contract employee having all legally required licenses, permits, and certifications.

This written contractor certification shall state that all legal requirements have been fulfilled prior to the commencement of any contract work. The contractor shall provide an updated record to the Government upon request of the CO or COR. If any security officer stands post lacking any of the required permits and/or certifications required by this contract, this will be considered deficient performance and the Government may take financial deductions.

C. The CO or COR shall have the express authority to review any contract employee’s certification file at any time during the course of the contract. The contractor shall maintain all employees’ certification files for a minimum of three (3) years after contract closeout (upon receipt of release of claims).

D. Contractor must maintain a spreadsheet or other tracking system that clearly details the qualification and training certification status of all security officers. This document must be submitted to the COR by the fifth business day of every month.

5. Quality Control

5.1 Contractor-Provided Quality Control Plan

A. The contractor shall provide a detailed Quality Control Plan (QCP) to the COR within fifteen calendar days of contract award. Revisions to the QCP must be submitted to the COR ten calendar days prior to implementation. The contractor’s Quality Control Plan shall include, but not be limited to, the following areas:

1) Identification of the Quality Control Monitor(s) assigned including evidence of their qualifications. QCMs shall not be productive personnel.

2) A description of the type, level, and frequency of inspections performed by the contractor’s Quality Control Monitors. Inspections shall be conducted by the Quality Control Monitor in accordance with the Quality Control Plan and as frequently as necessary to ensure effective performance by the contractor. While the contractor may perform more inspections than are required in the Quality Control Plan, in no event shall the contractor perform fewer inspections than required by that plan. Quality Control Inspection Check Lists shall include, at a minimum, checks of:

a) Post orders are being followed;

b) Equipment, uniform and appearance;

c) Attendance;

d) Sign in/out procedures; knowledge of and adherence to Duty Book requirements;

e) Knowledge of and adherence to screening equipment operating procedures;

f) Possession of certification and company identification card(s);

g) Possession of required licenses and permits; current firearms qualifications;

h) Verifiable training certification for trainers;

i) Overall contract performance.

3) Under no circumstances shall individuals appointed as Quality Control Monitors serve as uniformed employees and fall within in the supervisory structure under this contract.

B. Quality Control Inspection Reports shall be prepared by approved Quality Control Monitors and remain on file with the contractor for all inspections made during the entire contract period. The contractor shall make those reports available to the CO or COR. A copy of each inspection report shall be forwarded within one day of it being approved.

C. The contractor shall brief the COR within 24 hours of any problems or deficiencies noted during an inspection and shall inform the COR of all actions taken or planned to resolve the problem. If the contractor’s performance indicates that additional quality control measures are needed, the CO and COR will meet with the contractor to discuss the contractor’s performance, Quality Control Plan, and any other areas of concern. Through the CO, the COR may request that the contractor take additional steps to improve both the overall performance of the contract and adherence to their Quality Control Plan.

D. The Government shall consider the contractor’s adherence to their stated Quality Control Plan during annual performance evaluations.

5.2 Quality Assurance

A. The Government shall use all methods deemed necessary to ensure that the contractor’s employees are following the terms of the contract. These methods may include audit of records, surveillance by Western staff, intrusion tests by Western staff to evaluate the security officers’ actions; and surveys of building tenants regarding the security officers’ performance, including the security officers’ professionalism, courtesy, and knowledge of their assigned duties.

B. In the event a breach of assigned duty by the contractor’s employee(s) is identified during a quality control exercise, the CO and/or COR shall contact the contractor to discuss the Government’s findings and the steps the contractor will take to correct the problem(s).

C. In the event the contractor, for any reason whatsoever, fails to provide work specified for supervision and productive hours required by the task order, financial deductions may be enforced using the applicable additional service rates established in the task orders.

a. For any portion of the work that the contractor fails to perform, deductions may be made at the hourly non-supervisory additional services rate PLUS the hourly supervisory additional services rate for the time of the failure to perform.

D. Inadequate performance is just as undesirable as non-performance. In the event, a security guard(s) is provided with defective equipment, defective uniforms, or their appearance is unsatisfactory, not possessing weapon or possessing unsuitable weapon (unclean, defective, not fully loaded, etc), qualifications are not met, etc., the COR or his designees(s) shall, in writing, call the attention of the Contractor to the deficiency and request the deficiency be corrected within such time as the COR or his/her designee(s) deems reasonable. If not corrected within the agreed to time, the deductions identified in 5.2 (C)(a) will apply.

E. Inspectors are subordinates of the COR and are responsible for the day-to-day inspection and monitoring of the contractor’s work. This includes, but is not limited to,

1) Inspecting the work to ensure compliance with the contract requirements:

a. The precedence of the day-to-day monitoring will ensure compliance with

i. The Officer’s Duty Book, including approved Post Orders;

ii. The task order’s SOW;

iii. The contract’s SOW ;

iv. The Federal Protective Serves (FPS) Security Guard Information

Manual (SGIM);

2) Documenting (through written inspection reports) the results of all inspections conducted;

3) Following through to ensure that all defects or omissions are corrected;

4) Conferring with representatives of the contractor regarding any problems encountered in the performance of the work and;

5) Generally assisting the COR in carrying out his responsibilities.

6. Required Services

A. All productive security personnel shall carry a lethal, a semi-automatic handgun and necessary ammunition, and less than lethal weapons (See Attachment 1).

B. At least one productive guard on duty, per location, shall be qualified on shotgun and M4, in addition to the handgun.

6.1 Security Officer Post Orders

A. Security guards shall perform all tasks in accordance with the duties outlined in the Post

Orders, which are prepared by the contractor and approved by the Government. The contractor shall prepare the post orders to include; the Standard Operating Procedures; Quick Reaction checklist for emergencies and all other security related duties. The document shall be submitted to the COR for approval no later than 15 calendar days prior to the contract start date. The Post Orders define the specific duties to be performed on each post as well as general duties for all security officers assigned to this contact. The security officers shall not deviate from the directions provided by the Post Orders except in emergencies or as directed by the COR. The COR may modify, amend, and/or revise the Post Orders, in writing, provided the change is within the contract scope and has no impact on the contract cost.

Such changes shall not require modification to the contract.

B. Changes to the post orders that increase or decrease the number of hours specified, that increase or decrease the amount of equipment and/or supplies required, or otherwise affect the contractor’s cost or the contract price, must be made by the CO through a written modification to the contract or task order. The contractor may be financially liable for accepting or implementing changes by anyone other than the CO; therefore, the contractor shall be responsible for verifying with the CO whether any requested changes should be provided pending issuance of a formal contract modification.

6.2 Typical Duties

A. Guards will be required to perform a variety of security-related duties, depending on the type of posts to which they are assigned. Post orders will define the duties for each post on this contract.

B. No contract employee shall provide more than twelve (12) hours of combined service in any twenty-four (24) hour period on any Western contract, unless the work periods are separated by an eight (8) hour non-duty period. In emergency situations (i.e.; extreme weather conditions when the facility is closed to employees) the employee may work in excess of the twelve (12) hours with prior approval from the COR.

C. Guards must be thoroughly familiar with the Post Orders at all posts where they are assigned to work. Under no circumstance should any security guard neglect his/her assigned duties in order to familiarize him/herself with Post Orders. The contractor shall document and maintain sufficient evidence to prove security officers have reviewed post orders for their assigned post, prior to assuming duties on the specified post.

D. The contractor shall maintain post logs of all events and incidents occurring on each post.

This log shall be maintained in a chronological order throughout the terms of this contract.

Out-going officers shall provide an oral brief to in-coming officers and maintain all pertinent information in the post log of the events and occurrences that have recently happened, are continuing, or are anticipated for the post.

E. Security guards assigned to access posts shall be knowledgeable of the location and use of the nearest first aid kit, AED kit (if any), fire extinguisher, fire alarm, emergency exit, and duress alarm (if any), and shall be ready, willing, and able to use them as necessary and as required by the Post Orders.

F. Security guards shall be mentally alert and physically ready to operate and enforce the

Government’s system of personnel identification and access control. The contractor employees will perform their duties in a professional manner, with the guards responsible for observing the environment, and, when necessary, questioning those persons whose activities arouse suspicion.

G. Security guards will be responsible for operating all security equipment on post, such as x-ray machines, magnetometers, active barriers, intrusion detection systems, physical access control systems and closed circuit television (CCTV), as applicable. No security guard shall be permitted to work on any post containing security equipment without prior training on that specific equipment.

H. Security guards are required to conduct and report on security equipment performance tests to the COR or ACOR. Daily, weekly, or monthly performance tests on security equipment will be conducted by the contractor in accordance with the manufacturer’s recommendations.

6.3 Access Control

A. Duties required while working an access control post include, but are not limited to:

1) Verify identification and conduct inquiries and surveillance of suspicious items, packages and people

2) Ensure individuals do not depart with government material unless authorized to do so

3) Verbally challenge individuals who are approaching restricted areas

4) Direct individuals causing a disturbance to leave property

5) Operate traffic control checkpoints

6) Close off areas to traffic, establish perimeters, and set up barriers to secure scenes or facilities

7) Control spectator access to incident scenes

8) Help ensure integrity of a crime scene

9) Coordinate the receipt, issuance and tracking of keys, key cards, etc.

10) Observe unique characteristics of an individual for identification purposes

11) Identify unwanted persons or vehicles

12) Observe a person’s body language to assess attitude and intention

13) Adjust communication to ensure understanding

14) Communicate with individuals to establish rapport

15) Encourage people to approach by using effective non-verbal communication

16) Communicate effectively with rude or abusive people

17) Use body language to project control and influence in a positive manner

18) Use voice commands to project control and direct actions

19) Use defensive tactics to prevent or control movements of individuals

20) Defend against violent combative person while preventing injury to self or others

21) Detain individuals in the commission of suspected crimes and report to proper authorities

B. Security guards, shall follow all facility access control policies and process visitors as directed in the Post Orders by verifying visitor’s identification, contacting agency sponsors or escorts, issuing visitor passes, entering and maintaining data on visitor logs or automated visitor data base programs, and ensuring visitors are presented for appropriate personal and package screening. Security guards shall prevent, discover, delay, and/or detain persons attempting to gain unauthorized access to property and/or personnel at the facility being protected. Security guards shall report all such incidents in accordance with established procedures as detailed in the Post Orders.

C. When required by the Post Orders, this position will activate and reset PIN numbers for Federal and Contract Employees’ Homeland Security Presidential Directive Twelve (HSPD-

12) and Personal Identity Verification (PIV) cards using DSW’s light activation equipment.

D. When required by the Post Orders, security guards will direct traffic (vehicular and pedestrian) and observe the environment for suspicious vehicles or persons. Security guards may operate traffic control points and identify, delay, and detain all suspicious vehicles and personnel as necessary to maintain a level of security sufficient to ensure the safety and protection of all personnel, property, and resources within the facility.

6.4 Screening

A. Duties required while working an access control post may include, but are not limited to:

1) Check packages, briefcases, containers, or any other suspicious items in the possession of people entering or leaving the facility

2) Operate magnetometers/hand wands to screen employees, visitors, and deliveries for prohibited items

3) Operate x-ray machine to screen packages, equipment, and hand carried articles for prohibited items

4) Conduct vehicle inspections, which may include searching under seats, in the trunk and under the vehicle

5) Conduct frisks or pat downs for weapons, if necessary

B. Security guards shall perform package inspections as directed by the Post Orders or as directed by the COR in the event of an emergency or an elevated security posture. The Post Orders will describe the type of inspection required. These inspections may be conducted using automated technology, manual tactile techniques such as touching and feeling or by visual surveillance. Admittance to government facilities shall be denied to those persons refusing to submit to a voluntary inspection, except for those persons exempted by specific Government directives.

6.5 Roving Posts (Vehicle and Foot Patrol and Response)

A. The contractor shall provide all equipment necessary to conduct patrols, including vehicles and communications devices. Duties required while working a roving patrol and response post include, but are not limited to:

1) Inspect physical security safeguards, including door and window locks, fences and sensors

2) Inspect facilities for hazards, mechanical problems, and unsafe conditions

3) Ensure all security equipment is activated and operating properly, including lock and keycard systems

4) Close and secure open windows, doors, gates or other access points

5) Manually open and close heavy gates and doors

6) Conduct patrols in accordance with routes and schedules in post orders

7) Inform dispatcher of present status and changes in conditions

8) Patrol locations in areas which are potentially hazardous to the public (e.g., construction sites, and attractive nuisances)

9) Observe and inspect for hazards, intruders, and suspicious activities

10) Review maps, floor plans, or other information to become familiar with facilities and property boundaries

11) Evacuate individuals from dangerous and/or life threatening situations

12) Guide and assist first responders

13) Administer CPR, First Aid and AED, if necessary

14) Assess the medical condition of injured individuals

15) Use fire extinguisher to put out a minor fire

16) Request emergency assistance in response to traffic accidents

17) Assist in conducting accident and incident scene searches and investigations in search of relevant evidence and information to determine the facts of a situation

18) Follow directions to and respond to emergency and routine calls for service until the situation is resolved or until relieved by a higher authority

19) Investigate the source of suspicious odors and sounds

20) Pursue fleeing individuals

21) Provide escort services if required in post orders

B. Security guards shall observe, detect, report, and respond to all suspected or apparent security violations. Roving patrol will serve as the first responder to all security alarms and emergencies occurring within the area of assignment.

C. Some posts may require a combination of fixed hours at a guard booth and roving patrols.

Security officers shall adhere to the patrol schedule as outlined in the post orders or as directed by the COR.

6.6 Security Operations Center (SOC)

The SOC serves as the central point for all communication and information entering/ leaving the facility, as well as operates and monitors security and safety systems. This post also serves as the emergency contact for local first responders (fire, police, and emergency medical personnel).

1) Write or speak situation reports regarding security related information

2) Report potential threatening situations and violations of law and security procedures

3) Check radio equipment

4) Monitor security and fire alarms, as well as surveillance monitoring systems to detect security risks, threats or prohibited items

5) Dispatch roving or mobile patrols, as necessary

6.7 Common Tasks

A. Provide direction or information to employees or visitors B. Advise persons relative to problems, situations, etc.

C. Communicate with a subject who is impaired in any way (e.g. does not speak English, physical handicap, mobility impairment, etc.)

D. Explain rules, regulations and procedures to individuals E. Interview witnesses to obtain description of possible suspects or description of what happened F. Collect information about stolen or missing property or suspicious activities to aid investigations G. Advise facility managers of potentially hazardous conditions (e.g., slippery floors, overgrown landscaping, etc.)

H. Raise and lower flags, as necessary I. Locate and review documents and information (e.g., logs, lists, etc.)

J. Read memos and other written material to maintain knowledge K. Take detailed field notes so reports can be completed L. Activate alarm systems M. Provide back-up assistance to other facility security personnel N. Recognize and report unsolicited contacts (telephone, in person and by mail) to determine suspected criminal and/or suspicious activity that posts a potential threat O. Interview and assess suspicious persons P. Participate in any required training Q. Use OC spray or baton to temporarily incapacitate a violent individual R. Inventory physical objects (e.g., keys, keycards, credentials, etc.) and log accordingly S. Testify in court regarding criminal activity or other incidents

6.8 Receipt, Use and Safeguarding of Keys

A. Based on the Post Orders and coordination with the COR, security guards will be responsible for receiving and using keys and access control devices (i.e., “key cards,” lock combinations, etc.) that are issued for the guards' use. Keys and access control devices shall be safeguarded at all times and secured as sensitive assets. Daily inventories of keys and access control devices shall be documented daily. All keys and access control devices are the property of the U.S. Government and may not be copied or reproduced in any manner without the express written authorization of the COR; and shall be returned at the end of the contract performance period.

B. Security guards shall not be permitted to remove the keys and other access control devices from the facility premises unless specifically authorized by the COR. Keys or access control devices that are missing, lost, unusable, and/or stolen shall be immediately reported to the COR, and the security guards’ supervisor as soon as the loss or problem is detected.

6.9 Security and Fire Systems

A. Security guards shall monitor and operate building fire alarms, intrusion detection systems, closed circuit television systems, automated access control systems, package and personnel screening systems, communication systems, and other protection devices or building equipment located on or near the post.

B. When an alarm sounds, the security guard shall immediately report, and respond appropriately if necessary. Guards shall be dispatched and arrive at alarm sites within three

(3) minutes of the alarm sounding. The guard shall secure the area and be responsible for detaining any person or persons attempting to gain unauthorized access to the facility. Guards shall be capable of communicating with the SOC so that appropriate authorities (Local law enforcement, FPS, etc.) may be contacted immediately if required. The Government reserves the right to test the contractor’s response to intrusion alarms not more than three (3) times a month during the term of the contract without prior notice.

C. Security guards shall not disengage, shut off, remove, obstruct, or in any way interfere with the Government video surveillance cameras/systems.

D. Security guards shall immediately notify their supervisor and the COR if any of the systems under their control malfunction, fail completely, or otherwise need maintenance. Security guards should be aware of environmental obstructions that may impede facility security.

E. If a security guard notices an obstruction, he or she should alert the COR and facility management for remedy.

F. When requested, the contractor shall coordinate with the OSEM to assist in fire drills, practice building evacuations, threat drills, and other emergency evacuation procedures.

6.10 Utility Systems

A. Security guards may be required to lock or unlock specific entrances/exits and turn on/off lights in their duty area at specific times.

B. During emergencies, security guards may be required to perform simple emergency-related functions that activate or deactivate building systems, such as heating/ventilation/air conditioning systems; circuit breakers/switches; and plumbing valves/switches.

6.11 Building Rules and Regulations

A. Security guards will monitor and observe building occupants and visitors for compliance with the Federal Facility Management Regulations, Code of Federal Regulations (41 CFR 102-74), United States Code (18 USC) and the facility’s posted rules and regulations.

Security officers shall also identify, report, delay, or detain those persons who violate the rules and regulations as appropriate.

6.12 Physical Security, Law and Order

A. Security guards shall maintain physical security and law and order as prescribed by statutes, regulations, and Post Orders. Security guards are responsible for detecting, delaying, detaining, and/or apprehending persons attempting to gain unauthorized access to Government property or otherwise violating laws, rules, and regulations.

6.13 Hazardous Conditions

A. Security guards shall immediately report all potentially hazardous conditions and items in need of repair such as inoperative lights, locks, security hardware, leaky faucets, toilet stoppages, broken or slippery floor surfaces, blocked emergency routes or exits.

6.14 Response to Injury or Illness

A. Security guards shall summon professional assistance in the event of injury or illness to

Government employees or others while in the facility or on the grounds.

6.15 Reports, Records, and Testimony

A. Security guards shall prepare and maintain daily reports, records, and logs, regarding security-related issues for specific sites.

B. The PM shall prepare a monthly status report and submit it to the COR. The report shall identify significant issues, problems, or concerns related to the performance or administration of the contract. The report shall include statistics on the suitability and stability of the work force (i.e., absenteeism, turnover rates, and behavior infractions), training certification and licensing accomplished during the month, summary of incidents, injuries reported, etc.

C. Security guards may be required to testify in various judicial proceedings on behalf of the

Government. The contractor shall coordinate all contract-related court appearances with the COR. Contract-related court testimony on behalf of the Government shall take priority over all other contractor-scheduled duties. Security guards who are required to make a court appearance shall be reimbursed by the contractor at the same hourly rate they would earn while on duty, and the contractor shall in turn be reimbursed by the Government. The contractor shall be required to invoice for the actual hours the security officer spent at court whether or not his/her testimony was used and/or provided (court delays are common, and multiple appearances by the testifying security guard may be required).