Description of Requirement - MICRTC Commercial Internet Subscription 28 Apr 23.pdf

DESCRIPTION OF REQUIREMENT (DOR) FOR

COMMERCIAL INTERNET SUBSCRIPTION

ALPENA COMBAT READINESS TRAINING CENTER (CRTC)

1.0 General:

1.1 Scope: The contractor shall be required to provide all supervision, transportation, tools, material, labor, and other items necessary to provide commercial internet services to the Alpena Combat Readiness Training Center (CRTC), Alpena, MI. The commercial internet service is needed to support between 200-1000 concurrent users throughout the base dormitory areas, base offices, and dining facilities. The CRTC requires a commercial internet fiber connection be delivered to the Demarcation Point (DEMARC) in the area of the property line which is near the base main entrance. This commercial internet service shall be a fixed-rate speed of 10 Gigabits per Second (Gbps). This service is required to support member nations, other joint service partners, and other branches of the military while working at the Alpena CRTC. The responsibility for maintenance of the service regarding the fiber backbone on the base will be the responsibility of the Alpena CRTC maintenance section. Any maintenance or troubleshooting outside of the base demarcation point will be the responsibility of the contractor.

1.2 Background: The CRTC has visiting units which require network access to accomplish their mission.

Because of the closed Air Force Network, we are not able to provide them a network connection. The commercial internet gives them the ability to utilize a Virtual Private Network (VPN) option to connect to their respective service Department of Defense (DoD) networks (i.e., Army, Navy, Marine network, etc.).

This also provides visiting units an option for video streaming given the removal of base cable television service.

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months and four 12-month option years. The Period of Performance reads as follows:

BASE YEAR: 25 September 2023, through 24 September 2024 OPTION YEAR 1: 25 September 2024, through 24 September 2025 OPTION YEAR 2: 25 September 2025, through 24 September 2026 OPTION YEAR 3: 25 September 2026, through 24 September 2027 OPTION YEAR 4: 25 September 2027, through 24 September 2028

2.0 General Information:

2.1 The contractor shall ensure continued commercial internet service with a guaranteed response time for repair of no more than 24 hours. Any lack of service shall be prorated from monthly bills for each day service is delayed. Payment for this contract shall be on a monthly basis. Billing shall be established with a monthly rate. Wide Area Workflow is the required avenue for requesting payment.

Upon exercise of each option year the contracting officer shall coordinate with the base communications sections to verify total usage requirements for the past year to validate the bandwidth required for the upcoming option year.

2.2 Quality Control (QC): QC is the sole responsibility of the contractor. The contractor shall ensure quality work performance in accordance with (IAW) applicable standards and guidelines to assure that the quality of a product or service shall meet contract requirements.

2.2.1 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with this DOS.

2.2.2 The contractor shall ensure that timely and effective corrective action is obtained for all deficiencies identified by the Government.

2.3 The contractor shall provide and maintain commercial internet services 24/7 to the Alpena CRTC

2.4 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented.

Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

2.4.1 The contractor’s employees shall become familiar with and obey the regulations of the installation, including fire, traffic, safety, and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall always carry proper identification with them. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

2.4.2 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Government Point of Contact (POC). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by CRTC Security Forces (SFS). The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

2.4.2.1 The contractor shall comply with all Alpena CRTC security requirements based on Air Force Instruction (AFI) 31-115, Law and Order Operations. The CRTC is a controlled/restricted area and special security procedures are utilized to deter espionage, sabotage and theft of Air Force resources. The contractor shall be responsible for security of their work areas in cooperation with applicable base agencies.

2.4.2.2 Base Access: The award of this contract does not create a right to access any military installation. The contractor shall appoint a single individual to coordinate base access with the Government Point of Contact (POC) for all contractor employees, subcontractor employees, and delivery drivers. Prior to access to this installation the contractor shall coordinate with the POC, no later than 10 business days prior to commencement of work to provide the required information..

2.4.2.2.1 The contractor shall obtain all necessary cards, passes, buttons, decals, or other items required for access to the area or areas in which work will be performed. The contractor shall apply for all vehicle and individual identification media at the Alpena CRTC, SFS, Visitor Control Center, and Building 5060. All personnel operating a vehicle on Alpena CRTC shall obtain a vehicle registration pass. The contractor shall provide proper state registration, proof of insurance, and valid driver’s license in order to register the vehicle and drive on base. The contractor may have as many utility vehicles (un-licensed vehicles) in the work area as required to accomplish tasks.

2.4.2.2.2 Alpena CRTC SFS personnel will verify the identity and entry authorization of each contractor employee and vehicle, and may conduct a search of any baggage, articles, or vehicles on the CRTC.

2.4.2.2.3 While operating motor vehicles on a government installation, strict adherence to vehicle safety shall be enforced. Common offenses include, but are not limited to parking vehicles improperly, failure to wear seatbelts, excessive speed, failure to yield to pedestrians, and violating smoking regulations.

Violations are subject to fines and/or suspension from driving on base.

2.4.3 The Alpena CRTC will provide a government escort when contractor is on the installation.

2.4.4 The installation commander reserves the right to deny entry to the Alpena CRTC to any person whose criminal history is unfavorable or upon disclosure of information that indicates the individual’s continued entry to the Alpena CRTC is not in the best interest of the USAF. Additionally, the violation of, or deviation from established security procedures by any contractor employee may result in the confiscation of restricted/controlled area badges and denial of future entry to the Alpena CRTC.

2.4.5 For Contractors that do not require CAC but require access to a DoD Facility and/or Installation.

Contractor and all associated sub-contractors’ employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (DAFI 31-101 and DoDM5200.8V3_AFMAN31-101V3), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative)

2.4.5.1 Contractor employees requiring entry, but not requiring unescorted entry, will be issued a visitor badge and will be under direct surveillance, at all times, of an employee possessing a badge with escort authority. Contractor employees entering Alpena CRTC will obtain their visitor badge from the CRTC SFS, Building 5060. While within the CRTC controlled area, contractor personnel will display the visitor badge on their outer garment above the waist and shall remain at all times within view of the escort official.

2.4.5.2 The contractor shall immediately report the occurrence of lost badge(s) to the POC, who will in turn report to SFS. If the POC is not available, the loss shall be reported directly to Alpena CRTC SFS within one duty day of loss. Replacement badge(s) will not be issued until reporting procedures are satisfactorily completed.

2.4.5 Antiterrorism / Operations Security (AT/OPSEC): Access and General Protection/Security Policy and Procedures. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the POC. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services, or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, HAF and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

2.4.6 COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. The DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government’s computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

2.4.6.1 For security reasons the taking of photographs while on the installation is prohibited. Cell phone use while on the airfield is not authorized.

2.4.6.2 Cellular Phone Use: Vehicle operators on the Alpena CRTC and operators of Government owned vehicles shall not use cell phones unless the vehicle is safely parked or unless they are using a hands-free device. This is a Department of Defense Policy and is in accordance with 32 CFR 634.

2.5 AT Level I Training. Contractor employees with an area of performance within a Government controlled installation, facility, or area. All contractor employees, to include subcontractor employees, requiring access to Government Installations, Facilities and Controlled Access areas shall complete AT Level I awareness training within 10 calendar days after contract start date. AT Level I may be accomplished by a Level I qualified instructor; completing the computer-based training (CBT) course on Joint Knowledge Online at http://jko.jten.mil. The contractor shall submit certificates of completion to the POC for each contractor and subcontractor employee.

2.6 Special Qualifications: the contractor shall ensure all employees possess all required licenses for operating any machinery and equipment used in the performance of this contract.

2.7 Post Award Meetings: The contractor agrees to attend any post award convened by the (Contracting Officer) KO in accordance with FAR Subpart 42.5. The KO, POC, and other Government personnel, as appropriate, may meet with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

2.8 The contactor shall provide a Point of Contact (POC) who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the POC is absent, shall be designated in writing to the KO. The POC shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO.

The POC shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

2.8.1 Contractor Employees. The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the KO as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

2.8.2 The contractor’s staff shall be fully qualified, professional, and customer service oriented. The contractor shall ensure quality work performance IAW applicable standards and guidelines.

2.8.3 Identification of Contractor Employees: All contractor personnel are required to identify themselves as such to avoid creating an impression that they are Government employees. Contractor personnel shall present a neat appearance and wear identification badges or uniform distinguishing themselves as such. The badges shall have the company name, employee name.

2.9 Combating Trafficking in Persons (CTIP): The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in any form of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

2.10 The Contractor shall comply with the “Occupational Safety and Health Administration (OSHA)” standards as contained in OSHA 29 Code of Federal Regulations (CFR) 1910 and 29 CFR 1926, as well as all federal, state, and local regulations governing safety standards during performance of all work under the terms of this contract.

2.10.1 If the Contractor POC becomes aware of noncompliance with safety standards, which may cause injury to Air Force personnel, property, or equipment, he/she shall inform the contractor. The contractor shall take immediate steps to correct /abate the situation.

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will not provide any (GFP/M/E/S) in support of this contract.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E): The contractor shall furnish everything required to perform these services as indicated in Section 1.

4.1 Personal Protection Equipment (PPE). The contractor shall provide all required personal protection equipment IAW Occupational Safety and Health Act (OSHA) standards, other than Government.

5.0 Requirements: Contractor Shall:

5.1 Provide commercial internet fiber connection from the demarcation point in the area of the property line at the base main entrance Demarcation Point (DEMARC) thru an existing conduit to Building 490, Service Delivery Point (SDP).

5.1.1 The commercial internet service shall be a minimum/maximum speed of 10 Gbps.

5.1.2 Be responsible for maintenance of all service from vendor’s origination point to the base demarcation point. Maintenance or troubleshooting outside of the base demarcation point will be the responsibility of the contractor.

5.1.3 Respond to repairs within 24 hours.

6.0 Applicable Publications: Publications applicable to this DOS are listed below:

Publication Title dos Section

OSHA 29 CFR Occupational Safety and Health Administration Standards 2.10 DAFI 31-101 Integrated Defense (ID) 2.4.4 AFI31-115 Law and Order Operations 2.4.3.1 DoDM5200.8V3_AFM

AN31-101V3

Installation Perimeter Access Control 2.4.4

6.1 Table of Acronyms and definitions.

ACRONYM Definition

AFI Air Force Instruction AFMAN Air Force Manual AT/OPSEC Antiterrorism/Operation Security CFP/M/E Contractor Furnished Property/Material/Equipment CFR Code of Federal Regulations COMSEC/IT Communications Security/Information Technologies CRTC Combat Readiness Training Center CS Contract Specialist CTIP Combatting Trafficking in Persons DAFI Department of the Air Force Instruction DEMARC Demarcation Point DoD Department of Defense DOS Description of Service FAR Federal Acquisition Regulation FPCON Force Protection Condition Gbps Gigabits per Second GFP/M/E/S Government Furnished Property/Material/Equipment/Services IAW In Accordance With NCIC-III National Crime Information Center Interstate Identification Index OSHA Occupational Safety & Health Administration POC Point of Contact QA Quality Assurance QC Quality Control SFS Security Forces Squadron/Section SDP Service Delivery Point TSDB Terrorist Screening Database VPN Virtual Private Network

TECHNICAL EXHIBIT 1

Performance Requirements Summary

DOS

Para.

Task Performance Standard Acceptable Quality Levels

(AQL)

Surveillance Method / By POC

5.1- 5.1.3

Contractor shall ensure continued commercial internet service with a guaranteed response time for repair of no more than 24 hours

Contractor shall maintain commercial internet services

AQL - No more than 5 validated customer complaints per month

Onsite inspections and valid customer complaints

TECHNICAL EXHIBIT 2

Deliverables

DOS

Reference /

Title

Frequency

Number of Copies

Medium/For mat

Submit To

2.4.2.2 Base Access Information

Prior to gaining access to installation

Electronic Submission

POC