Department Response to Questions.docx

This is a Department Response to Questions document for ITB AITB2702 / IPRO ITB1463, a security services contract issued by the Idaho Department of Health and Welfare for offices in Boise and Caldwell, Idaho. The contract encompasses full-time, unarmed on-site security officers at the Westgate Offices in Boise and the Caldwell Office, operating 8:30 a.m. to 5:00 p.m. Mountain Time on regular business days, as well as nightly surveillance passes at the Westgate Offices between 9:00 p.m. and 6:00 a.m., 365 days per year. Questions were due October 30, 2026, with bids due November 6, 2026, and bid opening scheduled for November 9, 2026, at 10:00 a.m. Mountain Time. The initial contract term is five years, from November 16, 2026, to November 15, 2031, with possible extensions by mutual written agreement not to exceed five years total.

Bidders should price eight billable hours per day for on-site officers; the Department will not pay for relief coverage during the unpaid 30-minute lunch period. The armed hourly rate will be billed in place of the unarmed rate when an officer transitions to armed status, with no minimum call-out for armed requests at 24 hours' notice. All security officers must hold concealed carry permits and weapons training if carrying weapons. The night patrol requires a single pass per night with one officer and one vehicle; if an unlocked door is discovered, the officer must close it without additional compensation for waiting time. Pricing must remain firm for five years unless extenuating circumstances warrant modification via contract amendment, and the Department will consider adjustments for statutory minimum wage or mandated benefit changes. Subcontracting is permitted provided the bidder describes the extent of subcontractor use, identifies positions and qualifications, provides resumes for managing subcontractors, and names the subcontractor's business office location and work performance locations. SAM.gov registration must be completed before contract execution, though pending status at ITB closure is acceptable. Insurance requirements include $1 million per occurrence hired/non-owned and owned vehicle coverage. Current incumbent information and historical billing data are available through public records requests.