Dentsply Sirona Cerec System SOW 2026.pdf

Department of Health and Human Services Indian Health Service

Statement of Work (SOW) Dentsply Sirona DS Core Care SERVICE MAINTENANCE AGREEMENT

1. PURPOSE OF THE PROJECT

The Indian Health Service (IHS), a federal agency within the Department of Health and Human Services, is responsible for providing federal health services to American Indians and Alaska Natives. The mission of IHS is to raise the physical, mental, social, and spiritual health of American Indians and Alaska Natives to the highest level and assure that comprehensive, culturally acceptable personal and public health services are available and accessible to members of the 574 federally recognized Tribes across the United States.

The Lawton Service Unit is a Joint Commission accredited federal facility in Oklahoma. To meet our mission, Dentsply Sirona DS Core Care SERVICE MAINTENANCE AGREEMENT is medical modality that has been deemed necessary to augment the services as such are necessary to support and supplement health care within the hospital. The mission of the Lawton Service Unit is to deliver quality care in order to attain positive health outcomes for all our valued patients with emphasis on cultural sensitivity and human dignity.

Service contract is needed for Cerec Oral Scanner, Milling Unit, Prime Print, and Prime Print PPU 3D Printer Service will include onsite PM’s; the manufacture Dentsply Sirona requires Certified Dentsply Sirona technicians to perform PM's and repairs. Equipment is proprietary.

50LAB-74599 Dentsply Sirona Cerec Oral Scanner sn#116880 50LAB-74597 Dentsply Sirona Cerec Primemill sn#658336 50LAB-703356 Dentsply Sirona Cerec Primeprint sn#703356 50LAB-803369 Dentsply Sirona Cerec Primeprint PPU sn#803369

2. DETAILED DESCRIPTION OF THE TECHNICAL REQUIREMENTS

The contractor shall provide 1-year comprehensive coverage for service and repair of Cerec Oral Scanner, Milling Unit, Prime Print, and Prime Print PPU 3D Printer at a fixed annual rate.

3. PERIOD OF PERFORMANCE

Approximately one year from estimated award date of 9/30/26. Option for four additional years as well.

4. LEVEL OF EFFORT

4.1. Dentsply Sirona will provide annual Scheduled Preventative Maintenance inspections in accordance with Dentsply Sirona Cerec system current Preventative Maintenance Checklist

4.2. Unscheduled repair visits to correct equipment malfunctions, which include OEM replacement parts, travel, and labor. Unscheduled repairs shall have a 48-hour on-site response time.

4.3. Access to service hotline in case of an emergency or another issue regarding technical or application problems

4.4. Offeror shall provide technical support 24/7 to include unlimited calls for customer and service support. Phone support shall have a 4-hour phone response time

4.5. Offeror shall provide services during normal business hours M-F 8AM – 5PM (CST) excluding Federal Holidays

5. SPECIAL REQUIREMENTS

5.1 Offeror shall notify the Lawton Indian Hospital Biomedical Engineering Department prior to performing any services.

5.2 In accordance with HHSAR 304.1301(a) HHS follows National Institute of Standards and Technology

(NIST) Federal Information Processing Standards (FIPS) Publication (PUB) Number 201-2, Personal Identity Verification (PIV) of Federal Employees and Contractors, and OMB implementation. Contractor employees will be required to obtain a visitor’s pass upon arrival for services from Facilities Management. Offeror shall sign in/out at the Security Office upon enter/exiting facility for service. (Security Clearance for on-site human services).

5.3 The US PHS Lawton Indian Hospital is a tobacco/smoke free environment (buildings and grounds). No tobacco/smoking use will be tolerated during service.

5.4 Security Requirements: Contractor personnel will be required to contact the government designated point of contact upon arrival when reporting for service calls or delivery supplies. The contractor shall be responsible for the security of all organizational information. Current rules and regulations applicable to

5.5 The premises where the work shall be performed shall apply to the contractor and its employees while working on the premises. These regulations include but are not limited to, escort by Lawton Indian Hospital official, presenting valid identification, smoking restriction, and any safety procedures.

5.6 The contractor shall not disclose or cause to disseminate any information concerning operations of Lawton Indian Hospital. Such action(s) could result in violation of the contract and possible legal actions.

5.7 All inquiries, comments, or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of the contract, the resolution of which may require the dissemination of official information, shall be directed to the government’s designated representative.

6. DELIVERABLES AND REPORTING REQUIREMENTS

6.1 Delivery: The contractor will coordinate the delivery and installation date with the designated government employee. The government will provide the contractor with dock access and building access for this sole purpose. The designated government employee will work with the pertinent government agency (ices) to secure the needed dock access. No deliveries can be made after 4:15pm. Driver needs a valid ID.

6.2 Reporting: The contractor shall submit a service report, and checklist if applicable, to the Lawton Service Unit Biomedical Engineering Department within 5 business days after services rendered.

6.3 Contractor shall remit and original and two (2) copies of its invoice to:

IHS OKLAHOMA AREA

ATTN: FINANCIAL MANAGEMENT

701 Market Drive

OKLAHOMA CITY, OKLAHOMA 73114

6.4. Contractor shall also email invoice to: Jaclyn.Poolaw@ihs.gov

6.5 Contractor Point of Contact: The contractor shall furnish one designated point of contact (POC) to the government’s designated representative for coordination of supplies, delivery, and/or maintenance. The POC will be empowered to make daily decisions to ensure that the contract implementation and day-to- day maintenance meets the terms and conditions of this contract.

6.6 Contractor’s Phone Numbers: The contractor shall provide a toll-free telephone number for service calls, which must be answered during at least eight working hours, between 8:00 am and 5:00 pm, Monday through Friday.

6.7 Personnel Qualifications:

All Technicians and /or representative shall be qualified per manufacture requirements, to fulfill PM and service requirements as stated in the manufacture service manual.

7. GOVERNMENT FURNISHED PROPERTY, FACILITIES AND SERVICES

7.1 The Government shall supply: A safe working environment for the contractor representative and supply adequate power for test equipment and tools.

8. CONTRACTOR FURNISHED PROPERTY, FACILITIES AND SERVICES

8.1 Required personnel, materials, supplies and equipment: The contractor shall furnish all personnel, materials, supplies and equipment required to perform work under the contract.

9. CHANGES TO THE STATEMENT OF WORK (SOW)

9.1. Any changes to this SOW shall be authorized and approved only through written correspondence from the Contracting Officer. Costs incurred by the contractor through the actions of parties other than the Contracting Officer shall be borne by the contractor.

10. DELIVERABLES/PERFORMANCE MATRIX

Performance Objectives

Acceptable Quality Level

Performance Measure

Surveillance

OEM Planned Maintenance to OEM Standard

Not more than one

(1) instance per performance period

Annually Nuvolo

Availability and Response for customer service concerns

Not more than one

(1) instance per performance period

4 hours on phone response and 48-hour on-site response

Nuvolo

Timely submittal of service report

Not more than one

(1) instance per performance period

Annual and upon repair within 5 business days to the Biomedical Engineering Department

Nuvolo

Notification to Biomedical Engineering Department

Not more than one

(1) instance per performance period

Notify Biomedical Engineering department that FSE is on site and preparing to perform services

Security log

Timely Submittal of Invoices

Not more than one

(1) instance per performance period

Quarterly and upon request

UFMS reports

Department Supervisor Signature:_________________________

Department Director Signature:_________________________

Christopher Anthony

Digitally signed by Christopher Anthony Date: 2026.06.16 10:03:50 -05'00'

Christopher Anthony

Digitally signed by Christopher Anthony Date: 2026.06.16 10:04:04 -05'00'