DCYF_2027_Our415_RFP_10.26.26.pdf

SAN FRANCISCO

DEPARTMENT OF CHILDREN,

YOUTH & THEIR FAMILIES

2027 OUR415

REQUEST FOR PROPOSALS

RFP ISSUED INTENT TO APPLY DUE PROPOSALS DUE AWARDS ANNOUNCED

OCT 26, 2026 NOV 23, 2026 AT 5PM JAN 15, 2027 AT 5PM FEB 22, 2027

SOURCING EVENT ID: 0000012185 CONTRACT ADMINISTRATOR

View this RFP on the City’s Supplier Portal at:

https://sfcitypartner.sfgov.org/pages/index.aspx

Aumijo S. Gomes Director of Communications, Data & Strategic Alignment 1455 Market Street, Suite 17B, SF, CA 94103, RFP@dcyf.org https://sfcitypartner.sfgov.org/pages/index.aspx mailto:RFP@dcyf.org

LAND ACKNOWLEDGEMENT

The San Francisco Department of Children, Youth and Their Families (DCYF) acknowledges that it carries out its work on the unceded ancestral homeland of the Ramaytush Ohlone, the original inhabitants and stewards of the San Francisco Peninsula. As the government agency that stewards the Children and Youth Fund, we accept the responsibility that comes with resources derived from property taxes upon unceded and colonized land. We recognize the history and legacy of the Ramaytush Ohlone as integral to how we strive to make San Francisco a great place for life to thrive and children to grow up.

SOURCING EVENT: 0000012185 ISSUED: OCT 26, 2026 P-690 (4-26)

TABLE OF CONTENTS

GENERAL INFORMATION

ABOUT THE 2027 OUR415 RFP

TERMS AND CONDITIONS

RFP TIMELINE & IMPORTANT ELEMENTS

SERVICES REQUESTED

APPLYING TO THIS RFP

MINIMUM QUALIFICATIONS

WRITTEN PROPOSAL, BUDGET & DOCUMENT UPLOADS

PROPOSAL EVALUATION CRITERIA

LOCAL BUSINESS ENTERPRISE (LBE) PROGRAM REQUIREMENTS

SUPPORTING DOCUMENTATION REQUIRED FOR CONTRACT EXECUTION

CITY’S SOCIAL AND ECONOMIC POLICY REQUIREMENTS

APPENDIX A: VERIFICATION OF EXPERIENCE LETTER TEMPLATE

ATTACHMENTS TEMPLATES

• Attachment 1: P-600 (01-26) Contract

Template

• Verification of Experience Letter Template

• Budget Template https://api.sf.gov/documents/52967/Attachment_1_-_P-600_01-26_Professional_Services_Agreement.docx https://api.sf.gov/documents/52967/Attachment_1_-_P-600_01-26_Professional_Services_Agreement.docx https://api.sf.gov/documents/64481/2027_Our415_RFP_Verification_of_Experience_Letter_Template.docx https://api.sf.gov/documents/64618/2027_Our415_RFP_Budget_Template.xlsx

GENERAL INFORMATION

ABOUT DCYF

Since 1991, the Department of Children, Youth and Their Families (DCYF) has administered San Francisco’s powerful investments in children, youth, transitional age youth and young adults (TAY/A) and their families through the Children & Youth Fund. Our work brings together City agencies, schools and community‐based organizations (CBOs) to help the City’s youth and families lead lives full of opportunity and happiness. DCYF and our partners have a proud history of funding high quality, culturally relevant and empowering services with a deep commitment to advancing equity and healing trauma.

OUR VISION

DCYF envisions a strong San Francisco where all young people are supported by nurturing families and communities, physically and emotionally healthy, ready to learn and succeed in school and ready for college, work, and productive adulthood.

OUR FOUNDATION

Our work is supported by four Strategic Pillars that reflect our core beliefs about how we must operate to achieve the outcomes we seek for children, youth, TAY/A and their families.

• Strategic Funding: we seek to address inequities in access and opportunity, to promote practice- and research-informed programs and to seed innovation

• Quality Services: we support high quality programs and strong community-based organizations to promote positive outcomes.

• Engagement With San Francisco’s Communities: we use young people and their families’ voices to set funding priorities, and we are present in neighborhoods across San Francisco.

• Collaborative Partnerships: we work with city stakeholders to set funding priorities, practices, and policies.

OUR PLANNING CYCLE

DCYF operates according to a five-year funding cycle that includes three major planning phases that are grounded in equity. The cycle begins with the Community Needs Assessment (CNA). The CNA is a citywide community input process that deeply engages community members to understand their current strengths and challenges while ensuring that their voices are represented throughout the planning process.

The Services Allocation Plan (SAP) is the second phase of the planning cycle. The SAP articulates DCYF’s strategic plan for addressing the needs and disparities highlighted in the CNA, describes the service areas and partnerships we intend to support and allocates resources to them. DCYF’s approach for developing the SAP includes a strong focus on collaborative partnerships with City agencies and the San Francisco Unified School District (SFUSD) to increase the impact of the services we support.

The third and final phase of the planning cycle, DCYF’s Request for Proposals (RFP) and subsequent awards of five-year direct service grants, is the competitive funding process used to select the CBOs who will implement the services outlined in the SAP. Our RFP is designed to set the structure for services that will respond to the findings in the CNA by establishing funding requirements and identifying target populations. The RFP process is also designed to ensure that CBOs capable of providing high-quality, culturally responsive services are prioritized. The RFP process culminates with the selection of a portfolio of grantees to implement services in the new funding cycle.

https://www.sf.gov/reports/january-2022/dcyf-community-needs-assessment https://www.sf.gov/reports/april-2023/dcyf-services-allocation-plan https://www.sf.gov/resource/2024/dcyf-request-proposals

ABOUT OUR415

Our415 is a DCYF-led initiative that helps children, youth, transitional age young adults (TAYA) and families find City-supported programs, services and events. The goal of Our415 is to streamline access to the wealth of services offered by the City. Our415.org is the initiative’s public-facing website and is supported by a City-owned data pipeline that collects and manages service information, publishes approved data through the City’s Open Data Portal and makes that information available to the website and other potential users.

DCYF is working with the Our Children Our Families Initiative (OCOFI), its partner City departments and the San Francisco Unified School District (SFUSD) toward a broader model in which the underlying service information used for Our415.org becomes a shared, authoritative City resource. Under this structure, the registry of services for children, youth, TAYA and families and its data standards are the core asset, while Our415.org remains an important public-facing application and a testing ground for how service information can be effectively organized, searched and communicated.

https://www.our415.org/ https://data.sf.gov/ https://www.sf.gov/department-ocofi

ABOUT THE 2027 OUR415 RFP

This Request for Proposals (hereinafter “RFP” or “Solicitation”) is being issued by the San Francisco Department of Children, Youth & Their Families (hereinafter, “DCYF” or “City”). DCYF is seeking qualified suppliers (“Proposers”) to submit proposals (“Proposals”) in response to two Service Areas that support the continued development of Our415: Service Area 1: Web Design & Development and Service Area 2: Data Verification. Proposers may apply to one or both Service Areas but must submit a separate Proposal for each one.

The City has approximately 65 departments, ranging from small to very large. Some departments maintain facilities located outside of the geographic limits of the City. DCYF shall order services covered by the awarded contract(s) through the issuance of individual Purchase Orders and/or Task Orders which shall be released against the awarded contract(s) during the contract term.

When applicable and practical, Proposers are encouraged to engage contracting teams that reflect the diversity of the City and include participation of businesses and residents from the City’s most disadvantaged communities including, but not limited to the Bayview/Hunters Point, Chinatown, Mission, South of Market, Tenderloin, Visitacion Valley and Western Addition neighborhoods.

SELECTION OVERVIEW

The City shall award multiple contracts, up to 3 contracts, to the Proposers that meet the Minimum Qualifications of this Solicitation and obtain the highest-ranking scores. In the event of a tie, DCYF reserves the right to issue additional selection criteria which will include additional written or oral questions. Responsive Proposals will be evaluated by a panel (“Evaluation Panel”) consisting of one or more parties with expertise related to services being procured through this Solicitation. The Evaluation Panel may include staff from various City departments. Proposals will be evaluated based on the criteria outlined herein. If applicable, a Contract Monitoring Division (CMD) Contract Compliance Officer will assess Proposal compliance with Local Business Enterprise (LBE) requirements and assign a rating bonus to Proposal scores. The CMD-adjusted scores (if applicable) will then be tabulated, and Proposers will be ranked within each Service Area starting with the Proposer receiving the highest score, then continuing with the Proposer receiving the second highest score, and so on.

ANTICIPATED CONTRACT TERM

A contract awarded pursuant to this Solicitation shall be non-exclusive with an original term of 2 years from July 1, 2027-June 30, 2029. The City at its sole, absolute discretion, shall have the option to extend the term for 3 additional years for a total of 5 years.

ANTICIPATED CONTRACT NOT TO EXCEED AMOUNT

The not to exceed (“NTE”) amount for a contract awarded pursuant to this Solicitation cannot be anticipated at the time of this Solicitation but shall be based on the selected Proposal.

INDEFINITE QUANTITY, AS-NEEDED CONTRACT

Reserved

COOPERATIVE AGREEMENT

Any other City department, public entity or non-profit made up of multiple public entities, may use the results of this Solicitation to obtain some or all of the commodities or services to be provided by Proposer under the same terms and conditions of any contract awarded pursuant to this Solicitation.

TERMS AND CONDITIONS

HOW TO REGISTER TO PROPOSE AND BE AWARDED A CITY CONTRACT

To submit a proposal for a City contract, all vendors must be registered as a City BIDDER or a SUPPLIER. To be awarded a contract, Proposers must convert their BIDDER ID to a SUPPLIER ID, which requires additional steps to demonstrate compliance with certain San Francisco supplier requirements.

REGISTERING AS A BIDDER TO PROPOSE ON A CITY CONTRACT

Proposers that are not currently a City SUPPLIER must obtain a BIDDER ID by completing the following form on the SF City Partner Portal:

• https://sfcitypartner.sfgov.org/pages/BidderRegistration-BS3/bidder-registration-1.aspx

CONVERTING A BIDDER ID TO SUPPLIER ID TO BE AWARDED A CITY CONTRACT

To convert a BIDDER ID to a SUPPLIER ID, awarded Proposers are required to register with the City Tax Collector’s Office. Additionally, businesses awarded contracts exceeding $230,000 (the “Minimum Competitive Amount”) must comply with the City’s Equal Benefits requirements pursuant to Labor and Employment Code Article 131 and must submit the online Equal Benefits Declaration through the SF City Partner Portal.

For detailed instructions on registering for City Business Tax, submitting an Equal Benefits Declaration, and for converting your BIDDER ID to a SUPPLIER ID visit Contracting with the City and County of San Francisco.

City Business Tax Registration Inquiries: For questions regarding business tax registration procedures and requirements, visit Register a Business | Treasurer & Tax Collector, contact the Tax Collector’s Office at (415) 554-4400 or, if calling from within the City and County of San Francisco, 311.

Equal Benefits Program Inquiries: For questions concerning the San Francisco Labor and Employment Code Articles 131 and 132, go to: www.sfgov.org/cmd.

PROPOSER QUESTIONS AND REQUESTS FOR CLARIFICATION

Proposers shall address any questions regarding this Solicitation to the Contract Administrator whose name and contact information appears on the cover page of this Solicitation. Proposers who fail to submit questions concerning this Solicitation and its requirements will waive all further rights to protest based on the specifications and conditions herein. Questions must be submitted by email to RFP@dcyf.org no later than Fri November 6, 2026 at 5PM. A written Addendum will be executed addressing each question and answer and posted publicly. It is the responsibility of the Proposer to check for any Addenda and other updates that will be posted at https://www.sf.gov/dcyf-2027-our415-request-for-proposals.

PROPOSAL FORMAT

Intent to Apply applications and Written Proposal & Budget forms must be created and submitted using DCYF’s online RFP system. Word limits and required fields in the form will ensure that proposals are submitted within the required guidelines.

TIME AND PLACE FOR SUBMISSION OF PROPOSALS

Prior to the Proposal submission deadline, Proposers must submit their complete Proposals using the DCYF’s online RFP system. Late submissions will not be considered. Each original Proposal https://sfcitypartner.sfgov.org/pages/BidderRegistration-BS3/bidder-registration-1.aspx http://www.sfgov.org/cmd mailto:RFP@dcyf.org https://www.sf.gov/dcyf-2027-our415-request-for-proposals received will be screened to ensure that all content required by this Solicitation is included. Partial or complete omission of any required content may disqualify Proposals from further consideration. Late Proposal submissions will not be considered and failure to adhere to the above requirements may result in the complete rejection of your Proposal.

Proposers are encouraged to complete their Proposals as early as possible to address any technical issues that may arise during the submission process. In the event that a technical issue arises that prevents the submission of a proposal using the online form, proposers should contact the Contract Administrator provided on the cover page of this RFP.

RFP ADDENDA

The City may modify this Solicitation, prior to the Proposal Due Date, by issuing an Addendum to the Solicitation. Proposers will be able to access the addendum at https://www.sf.gov/dcyf-2027-our415-request-for-proposals. The Proposer shall be responsible for ensuring that its Proposal reflects any and all Addenda issued by the City prior to the Proposal Due Date regardless of when the Proposal is submitted. Therefore, the City recommends that the Proposer consult the website frequently, including shortly before the Proposal Due Date, to determine if the Proposer has downloaded all Solicitation Addenda. It is the responsibility of the Proposer to check for any Addenda, Questions and Answers documents, and updates, which may be posted to the subject Solicitation.

THE SUBMITTAL OF A RESPONSE TO THIS SOLICITATION SHALL EXPLICITLY STIPULATE

ACCEPTANCE BY PROPOSERS OF THE TERMS FOUND IN THIS SOLICITATION, ANY AND ALL

ADDENDA ISSUED TO THIS SOLICITATION, AND THE PROPOSED CONTRACT TERMS.

PUBLIC DISCLOSURE

All documents under this solicitation process are subject to public disclosure per the California Public Records Act (California Government Code § 7920.000 et seq.) and the San Francisco Sunshine Ordinance (San Francisco Administrative Code Chapter 67). Contracts, Proposals, responses, and all other records of communications between the City and Proposers shall be open to inspection immediately after a contract has been awarded. Nothing in this Administrative Code provision requires the disclosure of a private person’s or organization’s net worth or other proprietary financial data submitted for qualification for a contract or other benefit until and unless that person or organization is awarded the contract or benefit. Information provided, which is covered by this paragraph, will be made available to the public upon request.

If the City receives a Public Records Request (“Request”) pertaining to this solicitation, City will use its best efforts to notify the affected Proposer(s) of the Request and to provide the Proposer with an opportunity to object to disclosure of the material requested by the due date for disclosure (“Response Date”). If the Proposer asserts that some or all of the material requested contains or reveals valuable trade secret or other information belonging to the Proposer that is exempt from disclosure and directs the City in writing to withhold such material from production (“Withholding Directive”), then the City will comply with the Withholding Directive on the condition that the Proposer seeks judicial relief on or before the Response Date. Should Proposer fail to seek judicial relief on or before the Response Date, the City shall proceed with the disclosure of responsive documents.

LIMITATION ON COMMUNICATIONS DURING SOLICITATION

From the date this Solicitation is issued until the date the competitive process of this Solicitation is completed (either by cancelation or final Award), Proposers and their subcontractors, vendors, representatives and/or other parties under Proposer’s control, shall communicate solely with the

Contract Administrator whose name appears in this Solicitation. Any attempt to communicate with any party other than the Contract Administrator whose name appears in this Solicitation – including any City official, representative or employee – is strictly prohibited. Failure to comply with this communications protocol may, at the sole discretion of City, result in the disqualification of the Proposer or potential Proposer from the competitive process. This protocol does not apply to communications with the City regarding business not related to this Solicitation.

PROPOSAL SELECTION SHALL NOT IMPLY ACCEPTANCE

The acceptance and/or selection of any Proposal(s) shall not imply acceptance by the City of all terms of the Proposal(s), which may be subject to further approvals before the City may be legally bound thereby.

CYBERSECURITY RISK ASSESSMENT

As part of City’s evaluation process, City may engage in Cybersecurity Risk Assessment (CRA). CRA may be performed for each entity manufacturing the product, performing technical functions related to the product’s performance, and/or accessing City’s networks and systems. Where a prime contractor or reseller plays an active role in each of these activities, CRA may also be required for the prime contractor or reseller.

The following Third-Party Audit Reports can be used to satisfy CCSF’s Cybersecurity Risk Assessment requirement:

• SOC 2 Type 2

• ISO/IEC 27001

• CSA STAR Level 2

• FedRAMP

• StateRAMP

• HITRUSTCSF: products or services that primarily relate to the Healthcare industry ONLY.

• PCI DSS Level 1: products or services that primarily relate to the Payment Processing industry

ONLY.

• NIST 800-53

In addition to the Third-Party Audit Reports mentioned above, City and County of San Francisco’s CRA requirement can also be satisfied by providing a completed CAIQ Lite Questionnaire or completing the City’s CRA Questionnaire in the City’s LogicGate portal.

The above reports may be requested at such time City has selected or is considering a potential Proposer. The reports will be evaluated by the soliciting Department and the City’s Department of Technology to identify existing or potential cyber risks to City. Should such risks be identified, City may afford a potential Proposer an opportunity to cure such risk within a period of time deemed reasonable to City. Such remediation and continuing compliance shall be subject to City’s on-going review and audit through industry-standard methodologies, including but not limited to:

on-site visits, review of the entities’ cybersecurity program, penetration testing, and/or code reviews.

SOLICITATION ERRORS AND OMISSIONS

Proposers are responsible for reviewing all portions of this Solicitation. Proposers are to promptly notify the City, in writing and to the Solicitation contact person if the Proposer discovers any ambiguity, discrepancy, omission, or other error in the Solicitation. Any such notification should be directed to the City promptly after discovery, but in no event later than the deadline for questions. Modifications and clarifications will be made by Addenda as provided below.

OBJECTIONS TO SOLICITATION TERMS

Should a Proposer object on any ground to any provision or legal requirement set forth in this Solicitation, the Proposer must, no later than the deadline for questions, provide written notice to the City setting forth with specificity the grounds for the objection. The failure of a Proposer to object in the manner set forth in this paragraph shall constitute a complete and irrevocable waiver of any such objection.

PROTEST PROCEDURES

PROTEST OF NON-RESPONSIVENESS DETERMINATION

Within three (3) business days of the City's issuance of a Notice of Non-Responsiveness, a Proposer may submit a written Notice of Protest of Non-Responsiveness. The Notice of Protest must include a written statement specifying in detail each and every one of the grounds asserted for the protest. The Notice of Protest must be signed by an individual authorized to represent the Proposer, and must cite the law, rule, local ordinance, procedure or Solicitation provision on which the protest is based. In addition, the Notice of Protest must specify facts and evidence sufficient for the City to determine the validity of the protest.

PROTEST OF NON-RESPONSIBLE DETERMINATION

Within three (3) business days of the City's issuance of a Notice of Non-Responsibility, a proposer may submit a written Notice of Protest of Non-Responsibility. The Notice of Protest must include a written statement specifying in detail each and every one of the grounds asserted for the protest. The Notice of Protest must be signed by an individual authorized to represent the proposer, and must cite the law, rule, local ordinance, procedure or Solicitation provision on which the protest is based. In addition, the Notice of Protest must specify facts and evidence sufficient for the City to determine the validity of the protest.

PROTEST OF INTENT TO APPLY

Within three (3) business days of the City's issuance of verification emails responding to a proposer’s Intent to Apply application, proposers may submit a written Notice of Protest of Intent to Apply. The Notice of Protest must include a written statement specifying in detail each and every one of the grounds asserted for the protest. The Notice of Protest must be signed by an individual authorized to represent the proposer, and must cite the law, rule, local ordinance, procedure or Solicitation provision on which the protest is based. In addition, the Notice of Protest must specify facts and evidence sufficient for the City to determine the validity of the protest.

PROTEST OF CONTRACT AWARD

Within three (3) business days of the City's issuance of a Notice of Intent to Award, a proposer may submit a written Notice of Protest of Contract Award. The Notice of Protest must include a written statement specifying in detail each and every one of the grounds asserted for the protest. The Notice of Protest must be signed by an individual authorized to represent the proposer, and must cite the law, rule, local ordinance, procedure or Solicitation provision on which the protest is based. In addition, the Notice of Protest must specify facts and evidence sufficient for the City to determine the validity of the protest.

DELIVERY OF PROTESTS

A Notice of Protest must be written. Protests made orally (e.g., by telephone) will not be considered. A Notice of Protest must be delivered by email to RFP@dcyf.org and received by the due dates stated above. A Notice of Protest shall be transmitted by a means that will objectively establish the date the City received the Notice of Protest. If a Notice of Protest is mailed, the protestor bears the risk of non-delivery within the deadlines specified herein.

mailto:RFP@DCYF.org

PROPOSAL TERM

Submission of a Proposal signifies that the proposed products, services and prices are valid for 180 calendar days from the Proposal Due Date and that the quoted prices are genuine and not the result of collusion or any other anti-competitive activity. At proposer’s election, the Proposal may remain valid beyond the 180-day period in the circumstance of extended negotiations.

REVISION TO PROPOSAL

A proposer may revise a Proposal on the proposer’s own initiative at any time before the deadline for submission of Proposals. The proposer must submit the revised Proposal in the same manner as the original. A revised Proposal must be received on or before, but no later than the Proposal Due Date and time. In no case will a statement of intent to submit a revised Proposal, or commencement of a revision process, extend the Proposal Due Date for any proposer. At any time during the Proposal evaluation process, the City may require a proposer to provide oral or written clarification of its Proposal. The City reserves the right to make an award without further clarifications of Proposals received.

PROPOSAL ERRORS AND OMISSIONS

Failure by the City to object to an error, omission, or deviation in the Proposal will in no way modify the Solicitation or excuse the proposer from full compliance with the specifications of this Solicitation or any contract awarded pursuant to this Solicitation.

FINANCIAL RESPONSIBILITY

The City accepts no financial responsibility for any costs incurred by a proposer in responding to this Solicitation. Proposers acknowledge and agree that their submissions in response to this Solicitation will become the property of the City and may be used by the City in any way deemed appropriate.

PROPOSER’S OBLIGATIONS UNDER THE CAMPAIGN REFORM

ORDINANCE

If a contract awarded pursuant to this Solicitation has (A) a value of $100,000 or more in a fiscal year and (B) requires the approval of an elected City official, proposers are hereby advised:

1. Submission of a Proposal in response to this Solicitation may subject the proposers to restrictions under Campaign and Governmental Conduct Code Section 1.126, which prohibits City contractors, proposers, and their affiliates from making political contributions to certain City elective officers and candidates; and

2. Before submitting a Proposal in response to this Solicitation, proposers are required to notify their affiliates and subcontractors listed in the awarded contract or Proposal of the political contribution restrictions set forth in Campaign and Governmental Conduct Code section 1.126.

This restriction applies to the party seeking the contract, the party’s board of directors, chairperson, chief executive officer, chief financial officer, chief operating officer, any person with an ownership interest greater than ten percent, and any political committees controlled or sponsored by the party, as well as any subcontractors listed in the awarded contract or Proposal. The law both prohibits the donor from giving contributions and prohibits the elected official from soliciting or accepting them.

The people and entities listed in the preceding paragraph may not make a campaign contribution to the elected official at any time from the submission of a Proposal for a contract until either: (1) negotiations are terminated and no contract is awarded; or (2) twelve months have elapsed since the award of the contract.

A violation of Section 1.126 may result in criminal, civil, or administrative penalties. For further information, proposers should contact the San Francisco Ethics Commission at (415) 252-3100 or go to https://sfethics.org/compliance/city-officers/city-contracts/city-departments/notifying-bidders-and-potential-bidders.

RESERVATIONS OF RIGHTS BY THE CITY

The issuance of this Solicitation does not constitute a guarantee by the City that a contract will be awarded or executed by the City. The City expressly reserves the right at any time to:

1. Waive or correct any defect or informality in any response, Proposal, or Proposal procedure;

2. Reject any or all Proposals;

3. Reissue the Solicitation;

4. Prior to submission deadline for Proposals, modify all or any portion of the selection procedures, including deadlines for accepting responses, the specifications or requirements for any materials, equipment or services to be provided under this Solicitation, or the requirements for contents or format of the Proposals;

5. Procure any materials, equipment or services specified in this Solicitation by any other means;

or

6. Determine that the subject goods or services are no longer necessary.

NO WAIVER

No waiver by the City of any provision of this Solicitation shall be implied from the City’s failure to recognize or take action on account of a proposer’s failure to comply with this Solicitation.

OTHER

1. The City may make such investigation, as it deems necessary, prior to the award of this contract to determine the conditions under which the work is to be performed. Factors considered by the City shall include, but not be limited to:

a. Any condition set forth in this Solicitation;

b. Adequacy of proposer’s plant facilities and/or equipment, location and personnel location to properly perform all services called for under the Purchase Order; and

c. Delivery time(s).

2. City reserves the right to inspect an awarded proposer’s place of business prior to award of and/or at any time during the contract term (or any extension thereof) to aid City in determining an awarded proposer’s capabilities and qualifications.

3. Failure to timely execute a contract, or to furnish any and all insurance certificates and policy endorsements, surety bonds or other materials required in the contract, shall be deemed an abandonment of a contract offer. The City, in its sole discretion, may select another proposer and may proceed against the original selectee for damages.

4. City reserves the right to reject any Proposal on which the information submitted by proposer fails to satisfy City and/or if proposer is unable to supply the information and documentation required by this Solicitation within the period of time requested.

5. Any false statements made by a Proposer or any related communication/clarification may result in the disqualification of its Proposal from receiving further evaluation and a contract award.

https://sfethics.org/compliance/city-officers/city-contracts/city-departments/notifying-bidders-and-potential-bidders https://sfethics.org/compliance/city-officers/city-contracts/city-departments/notifying-bidders-and-potential-bidders

RFP TIMELINE & IMPORTANT ELEMENTS

ESTIMATED TIMELINE

(DATES MAY BE SUBJECT TO CHANGE)

RFP Issued Mon October 26, 2026

Question Submission Period Mon October 26–Fri November 6, 2026

Question Submission Period Deadline Fri November 6, 2026 at 5PM Answers to Questions Posted Mon November 16, 2026 by 5PM

Intent to Apply Application Due Mon November 23, 2026 at 5PM Verification Emails Sent Mon December 7, 2026

Intent to Apply Protest Period Mon December 7–Thu December 10, 2026

Intent to Apply Protest Submission Deadline Thu December 10, 2026 at 5PM

Intent to Apply Protest Decisions Posted Mon December 21, 2026

Additional Emails Sent (If Needed) Mon December 21, 2026

RFP System Accepts Proposals Mon December 21–Fri January 15, 2027 Written Proposal & Budget and Proposed Changes to City’s Contract Terms Due Fri January 15, 2027 at 5PM

Notice of Intent to Award Mon February 22, 2027

Notice of Intent to Award Protest Period Mon February 22–Thu February 25, 2027

Notice of Intent to Award Protests Due Thu February 25, 2027 at 5PM

TECHNICAL ASSISTANCE & QUESTIONS

DCYF is committed to ensuring that this RFP process is clear. All questions about the RFP must be submitted in writing to the email below.

SUBMIT ALL RFP QUESTIONS TO: DEADLINE FOR RFP QUESTION SUBMISSION:

RFP@dcyf.org Fri November 6, 2026 at 5PM

DCYF will publish all submitted questions and answers at https://www.sf.gov/dcyf-2027-our415-request-for-proposals on Mon November 16, 2026 by 5PM.

CONTRACT TERMS AND NEGOTIATIONS

The successful proposer will be required to enter into a contract substantially in the form attached hereto as Attachment 1: P-600 (01-26) Contract Template. If proposer is unable to accept City’s Contract Terms substantially in the form presented, proposer shall include a revised copy of City’s Contract Terms with its Proposal. The revised copy of City’s Contract Terms must clearly:

1. Mark those sections to which it objects;

2. Set forth proposer’s alternative terms with respect to each such section; and

3. Explain the basis for each proposed change.

If a satisfactory contract(s) cannot be negotiated in a reasonable time, the City, in its sole discretion, may terminate negotiations. Upon termination of negotiations, City may begin negotiation with the proposer that meets the Minimum Qualifications of this Solicitation whose Proposal receives the next highest-ranking score.

mailto:RFP@DCYF.org

SERVICES REQUESTED

This Request for Proposals (hereinafter “RFP” or “Solicitation”) is being issued by the San Francisco Department of Children, Youth & Their Families (hereinafter “DCYF” or “City”). DCYF is seeking qualified suppliers (“Proposers”) to provide ongoing web design and development and data verification services.

ANNUAL ALLOCATIONS

The following table lists the annual allocation and anticipated number of contracts for this RFP.

SERVICE AREA ANNUAL ALLOCATION NUMBER OF CONTRACTS

SA1: Web Design & Development Up to $200,000 1

SA2: Data Verification Up to $200,000 Up to 2

SCOPE OF WORK

The selected contractors will build on existing systems including Our415’s data standards and taxonomy, City-managed data infrastructure and the Open Data Portal publishing process. Work under both Service Areas will support City ownership, portability and documentation and allow the underlying data to be reused by Our415.org and other City or community applications.

SERVICE AREA 1: WEB DESIGN & DEVELOPMENT

The Web Design & Development contractor will provide ongoing development, maintenance and refinement of the existing Our415.org website. The supplier will build on the existing site, codebase and Our415’s data infrastructure. Work will be prioritized with DCYF throughout the contract term and will evolve based on user needs, emerging technologies, changes to the underlying data infrastructure and lessons learned. The contractor will be expected to help DCYF test, refine and implement solutions and improvements over time to strengthen the user experience and streamline connections to programs and events. Services may include, but are not limited to:

• Ongoing development & maintenance: Maintain and improve Our415.org, including troubleshooting, bug fixes, upgrades and implementation of new or refined functionality.

• Search, Discovery & User Experience: Improve how users find and navigate programs, services and events through semantic, AI-assisted or other plain-language search, filtering, browsing, maps and related features. Refine site organization, navigation, visual design and other elements to improve usability and consistency.

• User Accounts & Personalization: Develop functionality that allows users to save information, establish preferences and receive or discover relevant programs, services and events.

• Accessibility & Language Access: Ensure that Our415.org complies with the City’s Digital Accessibility & Inclusion Standard and Language Access Ordinance, including the ability for the site to be displayed in all City threshold languages (currently Chinese, Filipino, Spanish and Vietnamese).

• Data & Systems Integration: Maintain a reliable connection between Our415.org, the City’s Open Data Portal and the underlying service registry and data pipeline. Adapt the site as schemas, APIs and other components of the City’s data infrastructure evolve.

• Technical Evolution & Continuity: Explore, test and implement new approaches and technologies, including appropriate uses of AI, as directed by DCYF. Support the transition of Our415.org to an appropriate .gov domain before 2029 and maintain technical documentation sufficient for City staff and future suppliers to understand and continue the work.

https://www.sf.gov/reports--november-2021--digital-accessibility-and-inclusion-standard https://www.sf.gov/reports--november-2021--digital-accessibility-and-inclusion-standard https://www.sf.gov/languageaccess

• Coordination: Coordinate with DCYF, the Data Verification contractor and other City staff and partners as needed to plan and implement site improvements, address data or system issues and adapt to changes in the broader service registry and data infrastructure.

SERVICE AREA 2: DATA VERIFICATION

The Data Verification contractor will establish and operate an ongoing process for keeping program, service and event information accurate and up-to-date. The work will initially focus on information published through Our415.org and is expected to evolve toward an upstream verification function for a broader registry of services for children, youth, TAYA and families. Work will be prioritized with DCYF and may include, but is not limited to, the following:

• Initial Review & Baseline Verification: Review existing records, identify outdated, incomplete, duplicative or conflicting information and support an initial verification and cleanup cycle.

• Ongoing & Prioritized Verification: Conduct recurring verification using a mix of direct outreach, web research, provider self-service, automated tools and other appropriate methods.

Develop approaches that prioritize verification frequency based on how often information changes, the importance of the service, verification history and other risk factors.

• Direct Outreach & On-Demand Updates: Maintain direct contact with providers, departments and other data owners to verify information. Respond to off-cycle needs such as user feedback, broken links, major program changes, failed contacts or requests from DCYF.

• Data Quality & Verification Records: Apply established Our415 data standards and taxonomy.

Identify duplicates, conflicts and missing information. Document verification dates, sources, changes and unresolved issues. Recommend how to handle stale or unverifiable records.

• Systems & Processes: Establish efficient verification, follow-up and escalation processes.

Perform work in City-owned systems or through documented, portable interfaces approved by DCYF. Verification processes must not depend on a proprietary vendor system that prevents the City or a future contractor from continuing the work.

• Transition To A Registry-Level Function: Adapt verification processes as needed to support data verification for the registry of services for children, youth, TAYA and families.

• Coordination: Coordinate with DCYF, the Web Design & Development contractor and other City partners as needed to resolve data issues, improve verification processes and support the continued development of the service registry and Our415.org.

Regulatory and Compliance Requirements Specific to the Services Solicited Reserved

GREEN PURCHASING REQUIREMENTS

In preparation for any Proposal submitted in response to this Solicitation, proposers are required to review the City Mandatory Green Purchasing Requirements to ensure all goods and services offered to City in response to this Solicitation comply with the City’s Green Purchasing Requirements. In addition, proposers are encouraged to refer to Attachment 1 P-600 (01-26) Contract Template, for additional details related to the Green Purchasing Requirements applicable to any contract awarded pursuant to this Solicitation.

ALTERNATES AND SAMPLES

Reserved

FREIGHT ON BOARD AND SHIPPING COSTS

Reserved https://docs.google.com/spreadsheets/d/1JzChoAuD86PsfP6eN_KJ1f1O0ZtWATb4qmJ0rCw66Hc/edit?gid=0#gid=0?

ADDITIONAL PURCHASES

Reserved

APPLYING TO THIS RFP

The 2027 Our415 RFP uses a two-step process that requires proposers to separately submit information confirming their Intent to Apply before receiving access to submit a Written Proposal & Budget. All information will be submitted using DCYF’s online RFP system. The diagram below describes the process:

See page 10 for key deadlines associated with each step in the application process.

DCYF’S ONLINE RFP SYSTEM

Proposers will submit their Intent to Apply application and, if they meet all MQs, their Written Proposal and Budget through DCYF’s online RFP system. This system will direct proposers through the Intent to Apply and Written Proposal and Budget process and will use word limits and required fields to ensure compliance with the guidelines specified in this RFP. Proposers will use the link below to access the Intent to Apply application. Proposers who meet MQs will receive an email that provides the link to the Written Proposal & Budget form.

Access the Intent to Apply application: https://dcyf.jotform.com/262716500223952 .

INTENT TO APPLY

The Intent to Apply process is intended to ensure that DCYF can verify compliance with the Minimum Qualifications before proposers are allowed to submit a Written Proposal and Budget.

Proposers who do not meet the Minimum Qualifications will not be eligible to apply to this RFP.

See page 16 for the complete Minimum Qualification requirements and verification process.

The Intent to Apply process will require proposers to submit the following information through DCYF’s online RFP system:

• Proposer Questionnaire: Basic information about the organization, proposal contact, fiscal sponsor (if applicable), Federal Tax ID, City Supplier status and annual organizational budget.

• Service Area Selection: The Service Area for which the proposer intends to apply. Proposers may apply to one or both Service Areas but will answer separate questions and submit separate budgets for each one.

• Minimum Qualifications Certification: Proposers will certify compliance with the Minimum Qualifications by answering questions and uploading documentation as required. See page 16 for additional information about the Minimum Qualifications.

• Certifications & Submission: Proposers will certify the truth, accuracy and completeness of their submission by entering their organization name, the name and title of an authorized representative and an electronic signature.

https://dcyf.jotform.com/262716500223952

WRITTEN PROPOSAL & BUDGET

Proposers who have been verified as meeting the MQs through the Intent to Apply process will receive access to submit their written proposal and budget in DCYF’s online RFP system.

Proposers who have been verified as not meeting MQs will not be given access. The Written Proposal and Budget form will require proposers to complete the following items:

• Select Proposer Organization Name: proposers will select the name of their organization from the drop down list. Only organizations who have been verified as meeting MQs during the Intent to Apply process will be given access.

• Proposer Contact Information: name, phone number and email of the contact person for the proposal

• Written Proposal Form: proposers will provide written responses to the questions listed, remaining in required word limits. See page 18 for additional information about the specific questions for this RFP.

• Budget & Document Uploads: proposers will upload a budget file for each Service Area to which they apply using the template provided and may choose to upload their Proposed Changes to Attachment 1 P-600 (01-26) Contract Template.

• Certifications & Submission: Proposers will certify their compliance with the Certification of Truth, Accuracy and Completeness by entering their organization name, the name and title of an authorized representative and a signature.

Following the Written Proposal & Budget deadline, DCYF will score all submissions based on the rubrics provided. See page 18 for additional information about the Written Proposal & Budget.

MINIMUM QUALIFICATIONS

As a part of the Intent to Apply process, proposers are required to submit documentation that clearly certifies their compliance with the Minimum Qualifications (MQs) for this RFP.

Documentation must be submitted with the proposer's Intent to Apply application using DCYF's online RFP system.

Each Intent to Apply application will be reviewed to determine whether the proposer meets the MQs listed below. This screening is a pass or fail determination. Applications that meet all MQs will be given access to the Written Proposal & Budget form in DCYF's online RFP system.

Applications that do not meet MQs will not receive access to the Written Proposal & Budget form and therefore will not be able to submit a proposal. The City reserves the right to request clarifications from proposers prior to rejecting an Intent to Apply application.

Proposers who do not meet MQs will have the right to submit a written Notice of Protest of Intent to Apply within three (3) business days as specified on page 7. A panel selected by DCYF will review all eligible protests and the panel’s determination will be final. If a protest is deemed to be successful DCYF will provide access to the online RFP system.

MINIMUM QUALIFICATION FOR ALL PROPOSERS

Proposers must meet the Minimum Qualification for each Service Area for which they are applying and will submit separate documentation to demonstrate compliance.

SA1: WEB DESIGN & DEVELOPMENT

MQ-SA1: RELEVANT PAST EXPERIENCE

Proposers must have at least two years of experience during the period from October 2016– October 2026 developing, maintaining and/or substantially improving public-facing websites or web applications. This experience must include integrating a public-facing website or web application with a database, API, open data source or other structured data system. This experience does not have to be continuous and may be demonstrated through multiple engagements within the 10-year period.

Certification Method Proposers must submit:

1. Website Examples: a link to at least one publicly accessible website or web application that demonstrates the type of qualifying experience described above; and

2. Experience Documentation: City and County of San Francisco contracts and/or Verification of

Experience Letters documenting at least two years of qualifying experience, including documentation demonstrating that the Proposer performed the work associated with the submitted website example.

Proposers may submit multiple website examples, contracts and/or Verification of Experience Letters to demonstrate compliance with this MQ.

SA2: DATA VERIFICATION

MQ-SA2: RELEVANT PAST EXPERIENCE

Proposers must have at least two years of experience during the period from October 2016– October 2026 maintaining, verifying and/or curating structured information about programs, services, resources or other public-facing information. This experience must include using direct outreach and other verification methods to confirm, update and maintain information from multiple organizations, providers or data owners. This experience does not have to be continuous and may be demonstrated through multiple engagements within the 10-year period.

Certification Method Proposers must submit City and County of San Francisco contracts and/or Verification of Experience Letters documenting at least two years of qualifying experience described above.

Proposers may submit multiple contracts and/or Verification of Experience Letters to demonstrate compliance with this MQ.

IMPORTANT INFORMATION ABOUT MQ-SA1 & MQ-SA2

• Proposers may combine experience from multiple engagements to meet the two-year requirement. Experience does not need to be continuous. Overlapping periods of experience will only be counted once.

• Proposers must provide supporting documentation for each engagement used to meet the two-year requirement.

• DCYF will only accept contracts with the City and County of San Francisco. Experience with other organizations must be documented through Verification of Experience Letters.

• Verification of Experience Letters must be prepared on the verifier's organizational letterhead.

The verifier must be authorized to represent the organization and have direct knowledge of the Proposer's work.

• Contracts and Verification of Experience Letters must clearly identify the services provided and the month and year of the start and end dates of each engagement. DCYF will calculate qualifying experience based on the dates provided in the submitted documentation.

• Proposers may not submit Verification of Experience Letters on their own behalf.

• DCYF will not provide Verification of Experience Letters for Proposers. Proposers seeking to use work completed for DCYF may instead provide information about their DCYF contracts in the online RFP system.

• Completed Verification of Experience Letters must be returned to the Proposer and uploaded with the Intent to Apply application.

MINIMUM QUALIFICATION FOR NONPROFIT PROPOSERS ONLY

MQ-NP: CALIFORNIA OFFICE OF THE ATTORNEY GENERAL COMPLIANCE

Proposers must be currently, and remain throughout the term of the contract, in compliance with the California Office of the Attorney General’s registration and reporting requirements, as reflected in the Registry of Charitable Trusts at https://oag.ca.gov/charities.

Certification Method Proposers will certify compliance by entering the legal name under which their organization is registered with the California Office of the Attorney General and their State Charity Registration Number in DCYF's online RFP system.

Important Information About This MQ

• This MQ only applies to nonprofit organizations.

• The legal name entered must exactly match the organization's registration with the California

Office of the Attorney General.

• Proposers must remain in compliance with all California Office of the Attorney General registration and reporting requirements throughout the term of the contract.

https://oag.ca.gov/charities

WRITTEN PROPOSAL, BUDGET & DOCUMENT UPLOADS

Proposers that meet the MQs for this RFP will submit responses to Written Proposal Questions, upload a Budget using the template provided and may choose to upload…