DCSC-19-RFP-046 DC Courts Janitorial Services FINAL R.2.pdf

DISTRICT OF COLUMBIA COURTS

SOLICITATION, for

DATE ISSUED: March 6, 2025

ADMINISTRATIVE SERVICES DIVISION

PROCUREMENT AND CONTRACTS BRANCH OPENING DATE: N/A

510 4th STREET, N.W., 3rd Floor OPENING TIME: N/A

WASHINGTON, D.C. 20001

CLOSING DATE April 7, 2025

CLOSING TIME: 2:00 pm

SOLICITATION NUMBER: DCSC-24-RFP-046

OFFER/BID FOR: District of Columbia Courts Janitorial Services MARKET TYPE: Open Market

TABLE OF CONTENTS

SEC. DESCRIPTION PAGE SEC. DESCRIPTION PAGE

A Solicitation/Offer/Award Form 1 H Special Contract Requirements 52

B Supplies or Services & Price /Cost 2 I Contract Clauses 59

C Description/Specs. Work Statement 9 J List of Attachments 68

D Packaging and Marking 31 K Representation Certificates 69

E Inspection and Acceptance 32 L Instructions, Conditions, Notices 75

F Deliveries and Performance 35 M Evaluation Factors for Award 86

G Contract Administration Data 45

(TO BE COMPLETED BY OFFEROR)

All written communications regarding this solicitation should be addressed to the Contracting Officer and directed by e-mail to Kenneth L. Evans, Senior Contract Specialist at Kenneth.Evans@dccsystem.gov

CONTRACT NO. AWARD AMOUNT $

AS TO THE FOLLOWING ITEMS:

DISTRICT OF COLUMBIA COURTS

BY:

CONTRACT PERIOD:

AWARD DATE

The undersigned offers and agrees that, with respect to all terms and conditions accepted by the District of Columbia Courts under

“AWARD” below, this offer and the provisions of the RFP/IFB will constitute a Formal Contract.

Name:

Street:

City, State:

Zip Code:

Area Code &

Telephone Number:

OFFEROR Name and title of Person Authorized to Sign Offer:

(Type or Print)

Signature

(Seal)

Date:

Impress

Corporate

Seal Corporate (Seal)

(Secretary) (Attest)

SOLICITATION NUMBER: DCSC-25-RFP-046

PART 1

SECTION B – SUPPLIES OR SERVICES AND PRICE/COST

B.1 SERVICES

The District of Columbia Courts (the Courts) seek a qualified Contractor to provide janitorial and related supplemental services to the court facilities. For the consideration set forth below, the Contractor shall provide the deliverables or outputs described in

Section C per performance standards specified in Section C based on the description/Specifications/Work Statement found in Section C of this solicitation document.

B.1.1 Offerors are advised to read the entire solicitation to be fully aware of all requirements, provisions, and clauses. Fill-ins should be properly completed and verified. All copies should contain the same information. Offerors shall verify all calculations before submitting the price proposals.

B.2 SITE VISITS

Offerors are urged to inspect each site where services are to be performed and satisfy themselves regarding all general and local conditions that may affect the cost of contract performance to the extent that the information is reasonably obtainable. In no event shall failure to inspect the sites constitute grounds for a claim before or after contract award or administrative release after contract award. Additionally, the Courts will not be responsible for missed site visits due to late arrivals.

B.2.1 Site visits are being provided for prospective vendors over two days. The first site visit will be held on Thursday, March 13, 2025, at 1:00 PM and will consist of visiting the buildings located on the DC Courts campus, including Gallery Place, as outlined in this solicitation. The site visit will continue Friday, March 14, 2025, @ 1:00 PM for the court-occupied buildings located off-site throughout the District of Columbia as outlined in this solicitation.

B.3 ESTIMATED COST, FIXED FEE

The Offeror shall submit a price schedule for a base period of one year and the four option years for the services specified and in accordance with Section C, Description/Specifications/Work Statement, of this Request for Proposal (RFP). Note:

Pricing for the Recorder of Deeds Building starts in Option Year 2. Should the Offeror utilize the UNITIZING method for pricing development, include said documentation in the pricing response.

B.4 CONTRACT TYPE

The Courts contemplate the award of a Fixed price contract with payments based on firm fixed unit prices.

B.5 Pre-Bid: The Pre-bid will be held on Thursday, March 13, 2025, at 11:00 AM in Court

Building B 510 4th Street, NW, Washington DC 20001, Third Floor

Contracts and Procurement Bid Room 317, March 13, 2025 @11:AM

B.5.1 To participate in the Pre-bid, please email:

a) Full name of the attendee

b) Name of the company the attendee is affiliated with

c) email address, and phone number to: Kenneth.evans@dccsystm.gov

B.6 Questions: All question concerning this solicitation should be sent to

Kennth.Evans@dccsystem.gov, by March 24, 2025 @ 2:00PM EST.

B.7 ADDITIONAL SOLICITATION REQUIREMENTS:

a. Sealed offers in original and __5__ copies to perform the w ork required are due at the place specified in Item 8 by July 07, 2025 at 2:00 PM (date).

b. Proposals shall be submitted in two parts, titled "Technical Proposal" and "Price Proposal."

c. A separate electronic copy of the entire proposal should accompany the package.

d. Sealed envelopes shall be marked to show the offeror's name and address, the solicitation number, and the date and time offers are due.

e. All offers are subject to the (1) work requirements, and (2) other provisions and clauses incorporated in the solicitation in full text or by reference.

[THIS SECTION INTENTIONALLY LEFT BLANK]

mailto:Kennth.Evans@dccsystem.gov

B.5 PRICE SCHEDULE

B.5.1 Base Year

Janitorial Services Pricing Summary Sheet

Facility

Address

Total Est.

Cleanable

Square Feet

Price per

Square

Foot

Monthly

Price

Base Year

Amount

HCM

Courthouse

(Moultrie)

500 Indiana

Ave NW

637,705

Building A 515 5 th

St. NW 67,005 $ $ $

Building B 510 4 th

St. NW 75,428 $ $ $

Building C 410 E St. NW 35,526 $ $ $

Court of Appeals

(Building D) 430 E St. NW

59,999

BARJ

2575 Reed St.

NE

10,477

SW Garage

(2 Levels) 449 5 th St. NW

20,000

BARJ

1215 South

Capitol St. SW

BARJ

1217 South

Capitol St. SW 3,766

BARJ 118 Q St. NW 6,011 $ $ $

BARJ

920 Rhode

Island Ave.

NE

5,391

4209 9th

Street, NW

11,500

DC Courts

Warehouse

Columbia Park

Road

1,731

Recorder of Deeds

1101 4th St., NW

Total Cleanable

SQ FT

802,462 $ $ $

B.5.2 Option Year One

Cleanable

Square Feet

Price per Square Foot

Monthly

Price

Option Year One

Amount

HCM

Courthouse

(Moultrie)

500 Indiana

Ave NW

Building A 515 5 th

St. NW 67,005 $ $ $

Building B 510 4 th

St. NW 75,428 $ $ $

Building C 410 E St. NW 35,526 $ $ $

Court of

Appeals

2575 Reed St.

NE

10,477

SW Garage

(2 Levels) 449 5

BARJ

1215 South

Capitol St. SW

BARJ

1217 South

Capitol St. SW 3,766

BARJ 118 Q St. NW 6,011 $ $ $

BARJ

920 Rhode

Island Ave. NE 5,391

BARJ

Warehouse

6217 Columbia

Park Road 1,731

Recorder of Deeds

1101 4th St., NW

802,462 $ $ $

B.5.3 Option Year Two

Cleanable Sq.

Ft

Price per

Option Year Two

Amount

HCM Courthouse

(Moultrie)

500 Indiana

Ave NW 637,705 $ $ $

Building A 515 5 th

St. NW 67,005 $ $ $

Building B 510 4 th

St. NW 75,428 $ $ $

Building C 410 E St. NW 35,526 $ $ $

Court of Appeals

BARJ

2575 Reed St.

NE

10,477

SW Garage

(2 Levels) 449 5

BARJ

1215 South

Capitol St. SW

BARJ

1217 South

Capitol St. SW 3,766

BARJ 118 Q St. NW 6,011 $ $ $

920 Rhode

Island Ave.

NE

5,391

Warehouse

Columbia Park

Road

1,731

Recorder of Deeds

1101 4th St. NW 40,000 $ $ $

842,462 $ $ $

B.5.4 Option Year Three

Cleanable Sq.

Ft

Price per

Option Year Two Amount

Cleanable Sq.

Ft

Price per

Square Foot

Monthly Price

Option Year

Three

Amount

HCM Courthouse

(Moultrie)

500 Indiana

Ave NW 637,705 $ $ $

Building A 515 5 th

St. NW 67,005 $ $ $

Building B 510 4 th

St. NW 75,428 $ $ $

Building C 410 E St. NW 35,526 $ $ $

Court of Appeals

BARJ

2575 Reed St.

NE

10,477

SW Garage

(2 Levels) 449 5

BARJ

1215 South

Capitol St.

BARJ

1217 South

Capitol St.

3,766

BARJ 118 Q St. NW 6,011 $ $ $

BARJ

920 Rhode

Island Ave. NE 5,391

BARJ

DC Courts

Warehouse

6217 Columbia

Park Road 1,731

Recorder of Deeds

1101 4th St.

NW

40,000

B.5.5 Option Year Four

Cleanable Sq.

Ft.

Price per

Square Foot

Option Year

Four Amount

HCM Courthouse

(Moultrie)

500 Indiana

Ave NW 637,705 $ $ $

Building A 515 5 th

St. NW 67,005 $ $ $

Building B 510 4 th

St. NW 75,428 $ $ $

Building C 410 E St. NW 35,526 $ $ $

Court of Appeals

BARJ

2575 Reed St.

NE

10,477

SW Garage

(2 Levels) 449 5

BARJ

1215 South

Capitol St.

BARJ

1217 South

Capitol St.

3,766

BARJ 118 Q St. NW 6,011 $ $ $

BARJ

920 Rhode

Island Ave. NE 5,391

BARJ

DC Courts

Warehouse

6217 Columbia

Park Road 1,731

Recorder of Deeds

1101 4th St. 40,000

[END OF SECTION B]

SECTION C - DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

C.1.1 PURPOSE

C.1.2 The intent of the proposed contract is to provide janitorial services and other supplementary support services as described in the statement of work (SOW) included as part of this request for proposal (RFP). The contractor shall provide management, supervision, transportation, labor, materials, supplies, and equipment, and shall plan, schedule, coordinate and perform janitorial and related services for the facilities identified within this section.

C.1.3 The Courts’ objective is to have clean facilities for its workforce, and the public at all times. The Contractor expressly acknowledges DC Courts is relying on the Contractor's professional expertise in performance of the prescribed work to achieve and maintain the intent of the proposed contract.

C.2 BACKGROUND

C.2.1 The Courts are comprised of the DC Court of Appeals, the DC Superior Court and the

DC Court System. The Capital Projects and Facilities Management Division (CPFMD) is responsible for all D.C. Courts buildings and office spaces. CPFMD is part of the DC

Court System, providing shared services to the DC Court of Appeals and the DC

Superior Court. The DC Courts currently maintain 1.3 million gross square feet (GSF) of space within six (6) Court operated buildings in Judiciary Square.

C.2.2 The Courts’ Judiciary Square campus is comprised of the following buildings. Please also refer to Attachment J.10, "DC Courts Facilities Management Plan" for a more detailed description of the campus.

500 Indiana Avenue N.W (H. Carl Moultrie Courthouse)

515 5 th

St., NW (Building A)

510 5 th

St., NW (Building B)

410 E St., NW (Building C)

430 E St., NW (Building D/Historic Courthouse - Court of Appeals)

449 5

St., NW (SW Garage -- two levels)

C.2.3 The Courts occupy seven (7) buildings that are not on the Judicial campus. Six (6) buildings are throughout the District of Columbia, which are known as the Status

Offender and Behavioral Health Balanced and Restorative Justice (BARJ) Drop-In

Centers. The seventh, the DC Courts warehouse is located in Cheverly, MD.

2575 Reed Street, NE

1215 South Capitol Street, SW

1217 South Capitol Street, SW

118 Q Street, NE

920 Rhode Island Ave., NE

4209 9th Street, NW

6217 Columbia Park Road, Cheverly MD (DC Courts Warehouse)

C.2.4 The following chart includes all buildings described above that will require cleaning services:

Location Name Street Address Hours of Operation Est. Cleanable

Square Feet

H. Carl Moultrie

Courthouse 500 Indiana Avenue, NW

8:30am - 5:00pm M-F

8:30am – 7:00pm Sat.

8:30am -7pm Sun (1 weekend per month)

Building A

515 5th Street, NW 8:30am- 5:00pm M-F

8:30am – 5:00pm Sat

67,005

Building B " 510 4th Street, NW

8:30am-5:00 pm

8:30am – 12:00pm Sat

75,428

Building C

410 E Street, NW

8:30am - 5:00 pm M,W,F

8:30am - 8:00 pm T-Thu

10:00am - 2:00 pm Sat

35,526

DC Court of Appeals

430 E Street NW

8:30am-5:00 pm M-F

BARJ 2575 Reed Street, NE 8:30am-5:00 pm M-F 10,477

SW Garage (two levels) " 449 5th Street, NW

8:30 am-5:00 pm M-F

1215 South Capitol St., SW 7:00am-7:00pm M-F

BARJ 1217 South Capitol St., SW 8:30am-5:00pm M-F 3,766

BARJ 118 Q Street NE 8:30am-5:00pm M-F 6,011

BARJ 920 Rhode Island Ave., NE 8:30am-5:00pm M-F 5,391

BARJ 4209 9TH Street, NW 8:30am-5:00pm M-F 11,500

DCCourts Warehouse 6217 Columbia Park 8:30am-5:00pm M-F 1,731

C.2.5 The following flooring finishes are itemized for the Old Courthouse/Building D. Due to the facility’s historical significance, the Contractor must ensure that these finishes be preserved and well-maintained:

(a) Stone-33,058 (Granite, Marble, Terrazzo)

(b) Carpet-49,171

(c) Linoleum-12,038

(d) Concrete-18,465 (Sealed and/or painted)

(e) Tile-573 (Vinyl)

(f) Wood-206

(g) Below-grade Loading Area - 85,572 (Traffic Coating)

C.3 REQUIRED SERVICES

C.3.1 The purpose of this procurement is to provide janitorial services for the DC Courts facilities, business service areas, and other areas that are not readily visible to the public that results in clean and well-maintained work environments. The Contractor shall provide janitorial services to present a clean, neat, and professional appearance in the facilities that are being served. Work is to be performed in accordance with all local, state and federal laws and regulations, with a focus on safety, sanitation and customer service, and in accordance with the requirements described herein.

C.3.2 Environmentally friendly, or “Green” cleaning products shall be used for standard cleanings as much as they are practical. Performance rating of the contracted services will be evaluated based on inspections and documentation of tenant comments and complaints as validated by the Contracting Officer’s Representative (COR) or authorized Government representative. A breakdown of required work items under and frequencies are identified in Schedule of Services C.14.5 through C.14.15.

Performance of these work items may be scheduled within appropriate business hours at times determined by the contractor unless timing is specified herein.

C.4 CONTRACTOR FURNISHED SUPPLIES AND EQUIPMENT

The Contractor shall provide adequate supplies and equipment capable of performing the contracted cleaning tasks within designated timeframes. Commercial floor scrubbers, pressure washers, and other equipment required for performance of work items at all locations shall be provided by the contractor unless otherwise indicated herein. Equipment shall be specifically designed for the purpose of commercial cleaning applications. The contractor will furnish and utilize only those electrical items (vacuum cleaners, etc.) which are in proper working condition and comply with applicable electrical safety regulations and ratings (UL, etc.). In addition the contractor shall provide the following restroom supplies: toilet paper, paper towels, hand soap, trash can liners, toilet seat covers, urinal deodorizer/ screens; and Carpet runners for all building entrances to be used during inclement weather. The

Contractor shall only purchase and furnish items approved by the Contracting Officer or the Contracting Officer's Technical Representative prior to use.

C.4.1 RESTOCKING/RESUPPLYING RESTROOM SUPPLIES

The Contractor shall be responsible for resupplying all dispensers within the restroom spaces to include liquid soap for wall mounted liquid dispensers in addition to all restroom supplies. The Contractor shall sufficiently stock quantities to ensure supplies do not run out before the next scheduled date.

C.5 GARBAGE COLLECTION

Offsite collection and disposal of trash that has been taken to the designated location will be as provided under a separate service contract. Refuse placed in garbage containers by

Contractor personnel shall be limited to that generated in the performance of this contract.

C.6 COLLECTION AND REMOVAL OF RECYCLABLES

Recyclables are collected and handled as comingled products, not separated by individual material types. The contractor collects recyclables from designated pre-staged locations and transports them to the DC Courts' designated central recycling container located at the loading dock of Building D—430 E St., NW. The contractor shall ensure that recyclable material levels dropped off at these pre-staged locations by the building occupants are routinely monitored to ensure timely removal and relocation to designated disposal sites.

C.7 HOURS OF OPERATION

The Contractor is responsible for conducting business Monday through Sunday except federal holidays or when the Courts' facilities are closed due to local or national emergencies, administrative closings, or similar government-directed facility closings.

The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this solicitation.

C.7.1 Contractor shall provide services during or after the facility’s hours of operation as identified in this solicitation. Contractor shall coordinate cleaning schedule with the

Contracting Officer Technical Representative (COTR) and the building Point of Contact

(POC) when applicable. The Contractor will adjust their cleaning operations as necessary to accommodate these normal working hours to the fullest required extent. The Courts does not anticipate performance to require any overtime, notwithstanding the service hours indicated.

C.8 TIME RESTRAINTS

Day Time Cleaning - Janitorial services shall be performed during the daytime in the following areas:

C.8.2.1 H. Carl Moultrie Courthouse Building (500 Indiana Avenue NW):

• All Judges' chambers

• Civil Division

• Room 1195 - Health Unit

• Information Lobby

• Security Guards' Office

• Small Claims Branch

• Room 3500 - Chief Judge Chambers

Work described as day and utility shall be performed Monday through Saturday and shall start after 7:00 a.m. each day and completed by 5:00 p.m. on the same day.

C.8.1 Work described as being performed each night shall be done Monday night through

Saturday night and shall start after 5:00 p.m. each night and be completed by 11:00 p.m. on the same day.

C.8.2 Work described as being performed on Saturdays, Sundays, and holidays shall be done each Saturday or Sunday for the Courts after 7:00 a.m. and be completed before

6:00 p.m. on the same day.

C.8.3 Several areas may require day cleaning and shall be performed during the hours of

7:00 a.m. – 5:00 p.m.

C.9 EMERGENCY CLEANING

Emergency cleaning is defined as requirements that must be addressed quickly to remedy dangerous or unhealthy situations, prevent damage and/or prevent interference with mission accomplishment. This applies to any facility on the installation which may require an emergency cleaning response. Events creating the requirement may include, but are not limited to, a storm, broken or overflowing pipes, illness, etc. Work may include extraction of liquids, mold remediation, and removal of solid non-toxic material from interior and exterior areas and surfaces, and carpet cleaning.

C.9.1 EMERGENCY CLEANING RESPONSE

Upon notification, the Contractor shall respond and begin emergency work within thirty

(30) minutes of notification during normal duty hours, and within two (2) hours during non-duty hours. Notification may be given verbally by the COTR or a designated Court representative.

C.10 Additional Location

C.10.1 The Courts reserves the right to add new locations to any and/or all of the building groups as requirements change under the contract. In deciding which established group to add new facilities and/or requirements, the Contracting Officer will consider such factors as agency alignments, geographical location of the new facility, extent of the group to which the new facility is to be added (sum square feet and number of facilities in the group compared to other existing groups). A very important factor is the past and existing service performance of the Contractor and the resources to do the work. Notwithstanding the above, the Contracting Officer will add new facilities based on what is in the best interest of the Courts.

C.10.2 CHANGES

The Courts reserve the right to add to, remove from or return facilities to the workload data. Changes occur when facilities are under renovation, scheduled for demolition or closed for any reason where custodial services are no longer required.

When removed or added changes occur to the workload data, the Courts shall notify the Contractor based on facility, square footage, floor type, and capability level. The following computation shall be used: Total Square Footage of the area added, deleted or suspended, multiplied by the Square Footage Rate = Total Dollar Amount of the area added, deleted or suspended.

C.10.2.1 ADDITION/REDUCTION OF SPACE

C.10.2.2 REDUCTION OF SPACE

When blocks of space totaling 1,000 square feet (90.20 square meters) or more are expected to remain unoccupied for 30 calendar days or longer, deductions will be made from the monthly payments due the contractor.

The Contract Administrator will give the Contractor or his representative a written notice no less than three (3) working days in advance stating when the areas are to be dropped from or returned to the normal cleaning schedule. The period for deductions will begin on the effective date of the notice and end on the day before cleaning resumed.

C.10.2.3 ADDITION/INCREASE OF SPACE

If a vacant space becomes occupied, the Contracting Officer may negotiate a modification to reflect the requirement under the current contract.

C.11 SUSPENSION OF WORK

C.11.1 Deductions will not be taken for services not performed due to unanticipated closing of the building by the Courts due to inclement weather, unanticipated holidays, failure of the Congress to appropriate funds, etc., provided the contractor's employees are compensated. The Contractor shall release a copy of the company payroll record upon request to verify payment to employees. The Courts shall reimburse the contractor only actual verifiable payments to employees.

C.12 DRAFT CLEANING SCHEDULE

The Contractor shall submit a draft cleaning schedule that covers the first six (6) months of performance with the Contractor’s offer.

C.13 PHASE -IN/PHASE -OUT PLAN

The Contractor shall prepare and submit, seven (7) days after contract award, a Phase

In/Phase Out Plan to be implemented by the Contractor. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the

Contractor shall have key personnel on board during the thirty (30) day phase-in/phase-out periods. The plan shall specify a training program and a date for transferring responsibilities for each division of work described in the plan. It shall be subject to the

Contracting Officer's approval. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services called for by this contract are maintained at the required level of proficiency.

C. 14 SPECIFICATIONS FOR CLEANING SERVICES

C.14.1 The Contractor shall accomplish all cleaning tasks in accordance with the Custodial

Cleaning Standards and Frequencies, described in C.14.4, C.14.5-C.14.15, and C.15 to meet the requirements of this SOW.

C.14.2 Contractor shall utilize products made from bio-based materials (e.g., bio-based cleaners, degreasers, and toilet bowl cleaners) to the maximum extent practical without jeopardizing the intended use or detracting from the overall quality delivered to the end user or potential harm to surfaces. The Contractor shall comply with fragrance-free policy in facilities identified as fragrance-free. The Contractor shall submit a list indicating the name of the manufacturer, brand name, intended use of each of the products shall be provided within ten (10) calendar days from the date of award for approval by the CO or the COTR.

C.14.3 The Contractor shall consistently maintain all devices, components and equipment in a clean, working condition and shall likewise maintain all work areas in a clean condition.

Contractor shall use low noise vacuum cleaners with HEPA filters. The Contractor shall vacuum carpeted floors and rugs with an industrial-type vacuum cleaner. The list of equipment shall also include supplemental services requested including recycling; snow and ice removal; on-call spot treatment for pest control; and stripping, finishing and polishing floors. Contactor shall submit a list of all equipment that will be used in the performance of this contract at the kick off meeting and upon request of the Courts at any time during the performance of the contract.

C.14.4 DEFINITION OF FREQUENCY OF SERVICES

1. Annual (A) - Services performed once during each 12-month period of the contract at intervals of 335 to 395 days.

2. Biennial (B) - Services performed once during each 24-month period of the contract at intervals of 670 to 790 days.

3. Daily - Services provided each calendar day, including holidays and weekends, unless otherwise noted herein. Daily services may be defined as 5W, 6W, or 7W, indicating the number of days per week services are required. 5W is defined as Monday through

Friday, 6W as Monday through Saturday, and 7W as Monday through Sunday.

4. Monthly (M) - Services performed 12 times during each 12-month period of the contract at intervals of 28 to 31 calendar days.

5. Quarterly (Q) - Services performed four times during each 12-month period of the contract at intervals of 80 to 100 calendar days.

6. Semiannual (SA) - Services performed twice during each 12-month period of the contract at intervals of 160 to 200 calendar days.

7. Semimonthly (SM) - Services performed 24 times during each 12-month period of the contract at intervals of 14 to 16 calendar days.

8. Twice weekly (2W) - Services performed twice a week, such as Monday and Thursday or

Tuesday and Friday.

9. Weekly (W) - Services performed 52 times during each 12-month period of the contract at intervals of six to eight calendar days.

SCHEDULE OF SERVICES

C.14.5 Section A -- General Office Areas

General office areas include, but not limited to: administrative offices, conference/multipurpose rooms, auditoriums, corridors, lobbies, patio areas, landings, entry ways, handicap ramps, break rooms, lounges, fitness centers, and storage rooms.

Task No.

Task (Section A) Service Interval

A-1 Empty trash containers, replace liners. 2X Daily

A-2 Clean outside surface of all office trash containers Quarterly

A-3 Vacuum all areas of interior carpets Daily

A-4 Vacuum all office/cubicle carpet areas Daily

A-5 Vacuum office traffic areas Daily

A-6 Vacuum public areas and entry mats Daily

A-7 Clean and dust mop lobby floors Daily

A-8 Special clean marble floors/walls, ornamentals 2X/WK

A-9 Dust mop then damp mop all hard floor areas 3X/WK

A-10 Clean and sanitize drinking fountains; polish metal Daily

A-11 Spot clean carpets in office traffic areas 1X/WK

A-12 Spray buff hard floors, restore luster, dust mop 2X/M

A-13 Clean all baseboards in high traffic areas 2X/M

A-14 Clean all non-traffic area baseboards Quarterly

A-15 Dust all cleared furniture tops, vacant shelves, window sills, ledges, and lobby benches

1X/MO

A-16 Empty public ashtrays (interior and exterior) Daily

A-17 Sweep entranceways, clean up cobwebs, mud, pick up litter, remove all gum, etc. (Up to 20 ft. out); Use water hose when required

Daily

A-18 Clean public entry doorways, glass, handles, kick plates and adjacent glass

Daily

A-19 Clean non-public doorway areas (doors/landings) 1X/MO

A-20 Clean exterior surface of all trash receptacles located external to the building

1X/MO

A-21 Clean surfaces of exterior patio furniture 1X/WK

A-22 Break room/lounge- clean counters, table tops, chairs, sinks, and restock supplies. If carpeted, spot clean and

Daily vacuum; if hard floor, sweep then damp mop

A-23 Vacuum all office fabric upholstery and spot clean 2X/M

A-24 Clean office washable non-fabric seating As requested

A-25 Heavy sweep all patios, exterior stairwells, steps, ramps. Clean all railings

1X/WK

A-26 Dust artwork, whiteboards, silk plants/trees 1X/MO

A-27 Fitness Center- clean and sanitize all fitness equipment

(if applicable)

Daily

A-28 Locker Rooms- clean exterior surfaces of lockers and interiors of vacant lockers (if applicable)

Quarterly

A-29 Strip, clean, seal, and finish all hard floors 1X/YR

A-30 Extract and shampoo all carpet As requested

A-31 Dust or vacuum all window coverings (blinds, drapes, etc.)

Quarterly

A-32 Clean all ceiling light diffusers (office areas)(up to 9 ft height)

1X/YR

C.14.6 Section B – Elevators, Landings, and Stairwells

Task (Section B)

Interval

B-1 Empty trash containers, and replace liners. Use a new liner if food or any substance that may produce a foul smell is present.

2X/Daily

B-2 Clean outside surface of all trash containers 1X/WK

B-3 Clean elevator interiors, all surfaces of walls, doors

(inside and out), railings, and button panels

Daily

B-4 Clean and polish elevator door tracks and landing tracks Daily

B-5 Clean both sides of light diffusers in elevators Quarterly

B-6 Dust mop, then damp mop elevator tiled floors. Daily

B-7 Strip and wax elevator tiled floor; if carpeted, shampoo 2X/YR

B-8 Clean all interior building stairwells and stairwell landings. Clean all stair railings

1X/WK

B-9 Clean wall mounted light fixtures located in stairwells 1X/M

B-10 Clean doors (in/out) of all floors servicing stairwells Quarterly

B-11 Remove any cob webs on ceilings/walls of stairwells 1X/M

C.14.7 Section C – Information Technology Area – Bldg. C

Task (Section C)

Interval

C-1 Empty trash containers, replace liners. 2X/ Daily

C-2 Clean outside surface of all office trash containers 1X/WK

C-3 Vacuum all office/cubicle carpet areas 2X/WK

C-4 Vacuum all area of interior carpet areas 1X/WK

C-5 Vacuum office traffic areas 2X/WK

C-6 Lightly damp mop elevated floors 3X/WK

C-7 Wet mop hallways and office tiled floors 3X/WK

C-8 Spot clean carpets and hard floors 1X/WK

C-9 Dust furniture, window sills, and ledges 1X/M

C-10 Vacuum behind data equipment 1X/M

C-11 Remove cobwebs from walls and ceilings 4X/YR

C-12 Clean HVAC vents 1X/M

C-13 Dust or vacuum window coverings (blinds, etc.) Quarterly

C-14 Extract and shampoo all carpet 1X/YR

C-15 Buff terrazzo floor 2X/YR

C-16 Clean all ceiling light diffusers (up to 9’ height) 2X/YR

C.14.8 Section D – Restroom, Shower, Locker Rooms

Task (Section D)

Interval

D-1 Empty trash containers, replace liners. 2x/ Daily

D-2 Clean outside surface of all trash containers 1X/WK

D-3 Restock supplies Daily

D-4 Clean mirrors, countertops, sinks, fixtures Daily

D-5 Clean toilet bowls, seats, rims, base Daily

D-6 Clean urinals Daily

D-7 Clean all wall surfaces- remove soil, graffiti, etc Daily

D-9 Mop floor with germicidal solution Daily

D-10 Clean and polish stainless steel and chrome surfaces Daily

D-11 Clean and sanitize showers using germicidal liquid Daily

D-12 Pour 1-gallon germicidal solution into floor drains 2X/M

D-13 Remove cobwebs on walls/ceilings Daily

D-14 Fully clean all partition walls and door surfaces Daily

D-15 Machine scrub floors 1X/M

D-16 Clean ceiling/wall light diffusers Quarterly

C.14.9 Section E – Medical Labs and Clinical Areas

Task (Section E)

Interval

E-1 Empty trash containers, replace liners. 2X/Daily

E-2 Clean outside surface of all lab/clinic trash containers

1X/WK

E-3 Dust window sills and other horizontal surfaces 1X/WK

E-4 Clean glass in display partitions and on interior doors Daily

E-5 Clean door handles, push plates, and kick plates Daily

E-6 Clean sinks and adjacent countertop areas Daily

E-7 Dust mop floor, wet mop with germicidal solution Daily

E-8 Empty infectious /biohazard waste into appropriate receptacles and dispose of accordingly

Daily

E-9 Spot clean carpet and hard floors 1X/WK

E-10 Spray buff finished floors, dust mop 1X/M

E-11 Vacuum carpeted exam rooms; if tile dust mop Daily

E-12 Pour 1-gallon germicidal solution into floor drains 1X/WK

E-13 Damp wipe exterior surfaces of lab refrigerators 1X/WK

E-14 Dust or vacuum window coverings (blinds, etc.) Quarterly

E-15 Clean HVAC vents Quarterly

E-16 Extract and shampoo all carpet 2X/YR

E-17 Strip, clean, seal, and finish all hard floors 2X/YR

E-18 Clean all ceiling light diffusers 2X/YR

C.14.10 Section F -- Courtrooms

Task (Section F)

Interval

F-1 Empty trash containers, replace liners. Daily

F-2 Clean outside surface of all office trash containers 1X/WK

F-3 Vacuum all carpeted areas Daily

F-4 Dust mop all hard floors then damp mop Daily

F-5 Dust clean and polish judge’s desk and bench and witness stands Daily

F-6 Clean all non-fabric courtroom seating Daily

F-7 Vacuum and spot clean all fabric seating 1X/WK

F-8 Dust all horizontal surfaces 1X/WK

F-9 Spot clean carpeted areas and hard floor areas 1X/WK

F-10 Spray buff hard floors, dust mop 1X/M

F-11 Dust or vacuum window coverings (blinds, drapes, 1X/M

F-13 Clean baseboards in traffic areas Quarterly

F-14 Extract and shampoo all carpet

(Except Jury Assembly Areas)

2X/YR

F-15 Extract and shampoo all carpet in the Jury

Assembly Areas

3X/YR

F-16 Strip, clean, seal, and finish all hard floors 2X/YR

F-17 Clean all ceiling light diffusers 3X/YR

C.14.11 Section G – Janitorial Closets

Task (Section G)

Interval

G-1 Clean custodial sink 1X/WK

G-2 Rinse clean all mop buckets Daily

G-3 Clean all custodial equipment Daily

G-4 Keep room tidy Daily

G-5 Empty trash containers Daily

G-6 Spot clean walls and doors Daily

G-7 Sweep and damp-mop floor Daily

C.14.5 Section H – Outside Refuse Areas, Loading Docks

Task (Section H)

Interval

H-1 Inspect immediate area and pickup loose debris Daily

H-2 Sweep load dock and pickup litter (If applicable) Daily

H-3 Clean around compactor. If unit is taken, clean entire area Daily

C.14.5 Section I – Parking Garages, Breezeways/Bridges to Buildings

Task (Section I)

Interval

I-1 See Schedule of Services Section B-1 thru B-7 for elevator service and apply

See C.14.6

Section B

1-7

I-2 See Schedule of Services Section B-8 thru B-11 for stairwell cleaning

See C.14.6

Section B

8-11

I-3 Clean elevator garage floor landings (max. 20’ out).

Floor should be free of stains

2X/WK

I-4 Empty trash receptacles and replace liners Daily

I-5 Clean out ashtray located in elevator landing areas Daily

I-6 Clean exterior surface of all trash receptacles located at landings

1X/WK

I-7 Pressure wash garage floors Quarterly

C.14.12 Section J – Special Additional Instructions for Libraries

No.

Task

Service

Schedule

J-1 Dust and clean all furniture surfaces DAILY

J-2 Spot cleaning of carpet using shampoo/extraction method

2X/YR

C.14.13 Section K –, Window Cleaning

C. 15 CLEANING SPECIFICATIONS

C.15.1 INITIAL CLEANING

The Contractor shall provide an initial deep cleaning of the floor plan specifications which include, but are not limited to, removing build-up calcium deposits, cleaning and sealing floor grout, stripping/waxing hard floors and shampooing carpet. Initial cleaning shall be completed within one hundred and eighty (180) days from the period of performance start date. Facilities added to the contract shall receive initial cleaning services within fourteen (14) days with the exception of newly constructed facilities.

The Contractor shall begin the cleaning frequency schedule while conducting the initial and subsequently the periodic cleaning of all facilities.

C.15.2 BASE (ROUTINE) CLEANING

Cleaning responsibilities will primarily consist of sanitizing, trash removal, other readily needed cleaning services, and replacement of consumable materials.

Interval

K-1 Window washing: all interior glass, sills, and sashes (2X/YR)

K-2 Window washing: all exterior glass, sills, and sashes (2X/YR)

C.15.2.1 CLEANING INTERIOR SPACES

All interior space shall present a uniformly clean appearance. All vertical and horizontal surfaces shall be free of dirt, dust and debris. Glass surfaces (excluding exterior windows) shall be clean and free of smudges. Furniture shall be free of dust, dirt, and debris. Carpets will be free of spots and stains and shall be clean and free of dirt and debris. Flooring requiring a finish shall be maintained at a high luster and free of all marks, dirt and debris. Wood paneling shall be free of soil substances, dust, streaks, and spots.

C.15.2.2 CLEAN AND DISINFECT

Clean and disinfect restrooms, locker rooms, shower stalls and utility sinks restrooms shower stalls, and utility shall present a uniformly clean appearance. Fixtures shall present a clean, shining appearance free from dust, spots, stains, rust, mildew, soap residues, mineral deposits, organic materials etc. Floors shall be cleaned, disinfected and free from dust, dirt, debris or bacteria. Partitions and walls shall be free of obvious dirt, graffiti and dust. Urinal deodorizing screens are to be used in all men’s restrooms.

C.15.2.3 RESTROOMS – H. CARL MOULTRIE COURTHOUSE

Unless otherwise indicated, all public restrooms in the Moultrie Building shall receive four cleanings daily, 6 days per week, Monday through Saturday.

• 1st Floor Cleaning - to be completed prior to 10AM

• 2nd Floor Cleaning - to be performed between 12PM and 1PM

• 3rd Floor Cleaning - to be performed between 3PM and 4PM

• 4th Floor Cleaning - to be performed after 6PM

C.15.2.4 ALL RESTROOM, LOCKER ROOMS, AND SHOWER STALL CLEANING SHALL

CONSIST OF:

• Dust mop restroom hard surface floors

• Wet mop restroom tile surface floors

• Empty wastebaskets and replace liners

• Refill dispensers (soap, towel and toiletries)

• Clean and sanitize mirrors

• Clean and sanitize counters and sinks

• Clean and sanitize dispensers and hand dryers

• Sanitize wall beneath hand dryers

• Clean and sanitize baby changing tables

• Clean and sanitize urinals, toilet tanks, and bowls

• Add and replace deodorizing screens monthly

• Sinks, urinals, toilets are to be cleaned both interior and exterior

• Spot clean stall doors and door handles

• Spot clean stall walls and partitions

C.15.2.5 PUBLIC RESTROOM CLEANING TIME LIMITATION

While the Courts are open to the public, the contractor may close either one of the women or men restrooms on each floor for cleaning for a maximum of 30 minutes at a time. Once 30 minutes has elapsed the contractor must re-open the restroom. During public restroom cleanings, a sign shall be posted just outside the corresponding washroom entrance indicating the approximate time of completion.

C.15.2.6 MOPPING AND COMMERCIAL FLOORING SCRUBBING

If not currently staffed, the Contractor shall employ a commercial floor scrubber to mop tile floors in the main entrance and all public corridors at a minimum of at least one time per week. The contractor may elect to utilize this method to meet the daily mopping requirement as well. The commercial grade floor scrubbing machine shall not be used during public hours of operation. A manual sponge mop, swiffer floor wipe (or equal style) is the preferred equipment to use when mopping the linoleum kitchenette floors.

C.15.2.7 STOCK RESTROOM SUPPLIES AND FIXTURES

Paper towels, soap, toilet tissue, toilet seat covers, sanitary napkins (if applicable), urinal deodorizer screens, and deodorant air fresheners shall be stocked on shelf in designated storage spaces in quantities adequate to ensure sufficiency between cleanings. A minimum of 10% of all identified toilet supplies shall be stocked on shelf at the work site at all times. In restrooms where there are manual countertop soap dispensers, contractor shall purchase and install dispensers at own cost to immediately repair/replace dispensers that become broken.

C.15.2.8 SPOT CLEANING FLOORS AND CARPETS

Carpet shall be free of obvious spots, stains, chewing gum, tar, grease, litter and/or any other foreign substances not part of the fiber of the carpet; carpet shall present a uniformly clean appearance. The Contractor shall spot clean floor surfaces to remove spots two (2) feet or less. Areas that are embedded to the point of non-removal and have been treated during two (2) consecutive cleanings and resists removal shall be annotated to the COTR for resolution. Non-carpeted areas shall be free of scuff marks, soiled areas, or stains.

C.15.2.9 CLEAN AND/OR MAINTAIN CORRIDOR, LOBBY AND ENTRANCES

Corridors, lobbies and entrances shall present a clean appearance free from litter, dirt, debris and discarded items. Cleaned corridors and entrances shall show no obvious signs of liquid spillage, stains or foreign matter.

C.15.2.10 DRINKING FOUNTAINS

Drinking fountains shall be cleaned and disinfected to be free of debris, or encrustation and shall be maintained at a high level of sanitation.

C.15.2.11 UPHOLSTERED FURNITURE

Clean upholstered furniture using method appropriate for material being cleaned.

Contractor shall make every effort to prevent damage when cleaning upholstered furniture. Notify the COTR when condition of the furniture is likely to be damaged from the cleaning process. Upholstered furniture shall be clean, odor free, dry and free of residue.

C.15.2.12 SPOT CLEAN SURFACES

Spot cleaning includes removing and cleaning smudges, fingerprints, marks, streaks, spills, etc., from all walls (below 8ft) , partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. Surfaces shall have a clean, uniform appearance, free of streaks, spots and other evidence of soil.

C.15.2.13 ELEVATOR/ESCALATOR SURFACES

The Contractor shall clean all floor surfaces the non-carpeted and carpeted requirements as appropriate. The Contractor shall remove all marks, dirt, smudges, scuffs and foreign matter from adjoining walls up to seven (7) feet in height. All handicap chair lifts shall be cleaned to remove dust, marks, grease, grime, scuff marks and smudges. Elevator and escalator surfaces and escalators shall be clean and free of dust, dirt, smudges, soil substances, gum or other foreign matter. Metal surfaces shall be free of smears, smudges or soil substances. Carpeted surfaces, hard wood floors and elevator door tracks shall be maintained free of soil or foreign substances. Escalator glass surface, walls, grooves of thread shall be free of spots, stains, smudges, streaks, handprints, and graffiti and dirt build-up.

C.15.2.14 TRASH

All facility trash shall be collected as necessary to ensure that trash and paper are not allowed to accumulate and/or overflow receptacles. Dumpster sites shall be kept clean and orderly. Trash shall not be allowed to blow around on the ground. Trash receptacles/waste baskets shall be free from dirt, food, beverage spoilage and odors.

C.15.2.15 GARBAGE AND RECYCLING

Interior waste containers shall be emptied twice daily, and spot checked as part of each cleaning. The inside and outside of all waste containers shall be cleaned quarterly. All recyclable refuse shall be collected once a day.

C.15.2.16 EXTERIOR GROUNDS

Exterior grounds consist of entranceways, fountains, planters, balconies, parking areas, and landscaped areas. All exterior grounds including sidewalks, and steps shall present a clean appearance free from litter, dirt, trash, cigarette butts, debris and discarded items. No trash and debris shall be allowed to accumulate on the grounds.

Grounds shall be free of all human or dog excrement and all avian pest excrement.

There shall be no obvious signs of liquid spillage, stains or foreign matter on concrete, brick, grass or other surfaces.

C.15.2.17 STAIRWELLS AND LANDINGS

All stairwells, landings, and handrails shall be free of dust, dirt, spillage, stains and other removable soil substances.

C.15.2.18 FLOORING SURFACES (vinyl, wood, marble, terrazzo, brick pavers, concrete and carpet) including WALK-OFF MATS Floor surfaces shall be free from trash, debris, dirt, marks or foreign matter. Floor surfaces such as wood, terrazzo, and marble requiring a finish shall have a uniformly clean appearance without obvious unsightly build-up. Terrazzo and Marble floors shall exhibit maximum gloss and uniform sheen from wall to wall including corners.

Refinished floors shall present a clean appearance free from scuff marks or dirt smears. Furniture and other equipment moved during stripping and refinishing shall be returned to their original positions. All treated surfaces shall be slip resistant.

Laminated floor surfaces shall be free of dirt, scuffmarks and foreign matter. Walk-off mats shall be used at entrances during inclement weather. These entrance mats or walk-off mats shall be furnished and maintained in good condition by the

Contractor.

C.15.2.19 MECHANICAL ROOMS IN THE BASEMENT OF BLDGS (A, B, C, D)

The cleaning of these mechanical rooms shall be the same requirements stipulated for interior space cleaning. Contractor shall ensure that floor surfaces are cleaned and maintained on a monthly basis. All terrazzo floor surfaces within the mechanical rooms shall be buffed at a minimum of four (4) times per year.

C. 15.2.20 CELL BLOCK AND HOLDING CELLS

The cleaning of the cellblocks and holding cells shall be the same as the requirements for cleaning of interior space, restroom cleaning, and disinfecting with germicide. The cleaning of the cellblocks and holding cells shall be performed as part of a thorough, weekly deep sanitization program. This cleaning will be conducted by using the Kaivac No-Touch Cleaning System or an equivalent cleaning sanitizing system. All walls, ceilings, floors, bars, toilets, benches, and other interior surfaces shall be sanitized once a week with a disinfectant chemical solution with a minimum of 2,000 PSI. Cellblock cleaning in the Adult and Juvenile holding cells can only be performed after 8pm on Saturdays or anytime on Sundays.

C.15.2.21 SECURITY BOOTH (USMS CONTROL PANEL ROOM)

The security booth shall be cleaned daily with the same requirements stipulated for interior space cleaning.

C.15.2.22 PUBLIC HEALTH LABORATORY

Public health laboratory shall be free from elements defined as filth or bacteria or that may endanger health. Requirements shall be the same as for interior space cleaning and restroom cleaning and disinfecting. Services delivered shall demonstrate a clear understanding, knowledge and intent to practice and preserve healthy and sanitary conditions in addition to presenting overall cleanliness. Use of non-toxic, anti-bacterial, anti-fungal and environmentally safe practices and products is mandatory.

C.15.2.23 VENDING, CONCESSION, KITCHEN AND SEATING AREAS

Same requirements as for interior space and restroom cleaning and disinfecting.

C.15.2.24 EXERCISE ROOM/LOUNGE

Same requirements as for interior space and restroom cleaning and disinfecting.

C.15.2.25 STRIPPING AND FINISHING FLOORS

Stripped and refinished floors shall form maximum gloss and uniform sheen from wall to wall including corners. Refinished floors shall present a clean appearance free from scuff marks or dirt smears. Furniture and other equipment moved during stripping and refinishing shall be returned to their original positions.

C.15.2.26 GARAGE

Garages shall be free of trash, litter, feces, bird or animal carcasses, bottles, cups, broken glass, oil, grease, sand, and all foreign matter. Ramps and garages shall be kept free of snow and ice. Garage floors shall be pressure washed quarterly.

C.15.2.27 CAFETERIA AND EATING AREAS

Cafeteria and eating areas such as small kitchens shall have cleaning that includes:

dining areas, kitchens, serving areas, offices, lockers and restroom areas.

Extermination services for the kitchen are to be in compliance with the District of

Columbia OSHA Standards for restaurants and cafeterias.

C.15.2.28 SHAMPOOING CARPETS/RUGS AND CLEANING UPHOLSTERED

FURNITURE

Carpet and rugs shall be free of streaks, stains and spots and shall have a bright uniform color. Upholstered furniture shall be cleaned of spots and stains. Carpet tiles should be pretreated with a carpet cleaning spray and then cleaned using dry carpet crystals or powder with a rotary machine and a brush plate attachment.

Broadloom carpet can be clean using either hot extractor or rotary machine.

C.15.2.29 HIGH DUSTING/CLEANING

Surfaces shall be free from all dust, lint, litter and soil (above 7’-0”). Walls shall be free from dirt, smudges and markings. Ceiling shall be free from cobwebs and loose dirt.

C.17 WINDOW WASHING

Window washing shall include all interior and exterior glass surfaces. All cleaned windows and glass shall be free of streaks and stains. All paints, putty, film and foreign matter shall be removed from associated frames, sills and sashes.

C.18 VENETIAN BLIND CLEANING

All venetian blinds including slats (both sides of the blind) shall be wiped clean free of all dust, embedded dirt and cobwebs.

C.19 STRIPPING AND REFINISHING

Stripped and refinished floors shall form maximum gloss and uniform sheen from wall to wall including corners. Refinished floors shall present a clean appearance free from scuff marks or dirt smears. Furniture and other equipment moved during stripping and refinishing shall be returned to their original positions.

C.20 UTILITY WORK - PORTER SERVICES

The contractor shall include in their proposal and as part of the base cleaning services statement of work (and at no additional cost to the government) the designation of a minimum of one (1) individual who remains on the DC Courts campus area during all normal working hours to enable the contractor to respond to all unplanned or unforeseen situations where emergency or short-notice cleaning services may be required. Although this individual is included as a member of the contractor's cleaning staff, he/she shall not be assigned normal daily cleaning duties which may be impacted in the event and unforeseen event occurs requiring cleaning services provided by the contractor. Utility worker(s) shall be evaluated by the timeliness, efficiency and professionalism with which utility work is performed.

SECTION D - PACKAGING AND MARKING

[This section is not applicable to this solicitation]

SECTION E – INSPECTION AND ACCEPTANCE

E.1 INSPECTION OF SERVICES

E.1.1 DEFINITIONS: "Services," as used in this clause, includes services performed, furnished or utilized in the performance of services.

E.1.2 The Contractor shall provide and maintain an inspection/monitoring system acceptable to the District of Columbia Courts covering the services furnished under this contract.

Complete records of all inspection/monitoring work performed by the Contractor shall be maintained and made available to the Courts during contract performance and for as long as the contract requires.

E.1.3 The Courts have the right to inspect all services called for by the contract, to the extent practicable at all times and places during the term of the contract. The Courts shall perform inspections in a manner that will not unduly delay the work.

E.1.4 If the Courts perform inspections on the premises of the Contractor or subcontractor, the Contractor shall furnish, and shall require subcontractors to furnish, at no increase in the contract price, all reasonable facilities and assistance for the safe and convenient performance of these duties.

E.1.5 If any of the services do not conform to the contract requirements, the Courts may require the Contractor to perform the services again in conformity with the contract requirements, at no increase in the contract amount.