DCR 954 Bidder Response Form.docx

BIDDER RESPONSE FORM

MANDATORY SUBMISSION

DCR 954 PARKING EQUIPMENT AND MAINTENANCE SERVICES

BD-25-1020-DCRRG-DC363-114195

INSTRUCTIONS: Please complete this form electronically by typing directly into the boxes or clicking on checkboxes. Submission of a completed Bidder Response Form is MANDATORY. Be sure to read the instructions for each section carefully and thoroughly. Responses found to be incomplete may be disqualified or excluded from evaluation. If additional space is needed to answer any of the questions included on this Bidder Response Form, you may attach additional pages to complete your responses. However, please start answering all questions directly on this Bidder Response Form and only attach additional pages if extra space is needed. Be sure to label any attachments accordingly to correspond to specific questions on this Bidder Response Form.

Bidder/Company Name:

Mailing Address:

(Street Address)

(City/Town)

(State)

(Zip Code)

Point of Contact Name:

Phone Number:

Email Address:

*This contract is a Rate contract for 5 years. Bidders will submit rates/overall costs per project: The initial contract is three (3) years with one option to renew for an additional two years.

Please specify the number of years your company has been in business:

|_| 3 – 5 years |_| 6 – 8 years |_| 9 – 11 years |_| 12 or more years

A. Please use the space below to provide a brief overview of your business’s experience in providing similar services to state agencies or municipalities.

B. Business References: Please provide three (3) business references that can substantiate your company’s ability/qualifications and experience providing products and services of similar scope. Reference may be an individual, a private entity/company, or public agency.

REFERENCE 1:

Reference Person’s Name:

Company/Organization Name:

Company/Organization Address:

Reference Phone Number:

Email Address:

Please use the space below to describe the specific services provided to this individual, agency, or entity/company and the dates of service. Provide as much detail as possible:

REFERENCE 2:

Reference Person’s Name:

Company/Organization Name:

Company/Organization Address:

Reference Phone Number:

Email Address:

Please use the space below to describe the specific services provided to this individual, agency, or entity/company and the dates of service. Provide as much detail as possible:

REFERENCE 3:

Reference Person’s Name:

Company/Organization Name:

Company/Organization Address:

Reference Phone Number:

Email Address:

Please use the space below to describe the specific services provided to this individual, agency, or entity/company and the dates of service. Provide as much detail as possible:

C. Please describe proposed parking equipment. Include specifications, security features, durability, ease of use, etc. Explain how the equipment meets the specified requirements.

D.

Please describe the warranty offered for the proposed equipment, including duration, coverage details and conditions or limitations. Outline any additional services available beyond the standard warranty period.

E.

Please provide a detailed maintenance schedule based on the Fee Schedule supplied. Additionally, describe your technical support capabilities, including response times, available support channels, and escalation procedures.

1. A maintenance plan aligned with fee schedule

2. Routine maintenance procedures and their frequency

3. Emergency repair protocols and estimate response times

4. Technical support availability

5. Escalation process for critical issues

6. Qualifications and experience of your technical support team

Affirmation: By entering my name and information below, I hereby affirm that I have read, agree to, and will abide by (if awarded a contract) all of the terms and conditions outlined in the Request for Responses (RFR) associated with this procurement and that the information provided in this Bidder Response Form is accurate and truthful.

Name

Title

Date

Company Name

Email Address

Phone Number

Company Address

City/Town

State

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