DCF ITN 2122 005_Addendum 001.pdf

1 DCF Addendum Template

(PMT‐12‐2021)

Effective Jan. 5, 2021

ADDENDUM #001

INVITATION TO NEGOTIATE

Substance Abuse and Mental Health and

Office of Child Welfare

Solicitation Number: DCF ITN 2022 005

Solicitation Title: Workforce Development

Response(s) Due Date: May 5, 2022, 3:00pm May 12, 2022

Addendum Number: 001

Addendum Date: April 29, 2022

FAILURE TO FILE A PROTEST WITHIN THE TIME PRESCRIBED IN SECTION 120.57(3), FLORIDA STATUTES, OR FAILURE TO POST THE BOND OR OTHER SECURITY REQUIRED BY LAW WITHIN THE TIME ALLOWED FOR FILING A BOND SHALL CONSTITUTE A WAIVER OF PROCEEDINGS UNDER CHAPTER 120, FLORIDA

STATUTES.

DCF ITN 2122 005 – Workforce Development is hereby amended as follows, all other terms and conditions of the solicitation remain in effect. All additions are highlighted in yellow, and words stricken are deletions:

Change No.1:

Section 1.4 is replaced with:

All notices, decisions, intended decisions, and other matters relating to this solicitation will be posted on the MyFloridaMarketPlace (MFMP) Vendor Information Portal (VIP) located at: https://vendor.myfloridamarketplace.com.

It is the responsibility of prospective Vendors to check the VIP for addenda, notices of decisions and other information or clarifications to this solicitation. The Department bears no responsibility for any resulting impacts associated with a prospective Vendor’s failure to obtain the information made available through the VIP. Posting on the VIP is the only official notice for determinations of timeliness of protests (see Section 1.5, Protests).

Change No.2:

Section 2.4

Department’s response to questions:

4/14/22 4/20/22

N/A

VBS Electronic Posting site:

http://myflorida.com/apps/vbs/vbs_www.main_menu MFMP Vendor Information Portal (VIP):

https://vendor.myfloridamarketplace.com/

2.6

Sealed reply must be received by the Department:

5/5/22 5/12/22

3:00 pm See Section 1.3 2.7.1

*Reply opening:

5/5/22

5/12/22 3:30 pm

Please join meeting from your computer, tablet or smartphone.

https://www.gotomeet.me/SolicitationAdministration You can also dial in using your phone.

United States (Toll Free): 1 866 899 4679 United States: +1 (571) 317-3116 Access Code: 687-621-357

2.7.3

2 DCF Addendum Template

Effective Jan. 5, 2021

Change No.3:

Section 3.3.2

Allowable Costs

All proposed costs must be in accordance with the Department of Financial Services Reference Guide for State Expenditures, which may be located at:

www.myfloridacfo.com/Division/AA/Manuals/documents/ReferenceGuideforStateExpenditures.pdf https://myfloridacfo.com/docs-sf/accounting-and-auditing-libraries/state-agencies/referenceguideforstateexpenditures.pdf?sfvrsn=fc1c5555_2

Change No.4:

Section 4.2.6.2

Describe the vendor’s experience and approach to managing the administrative tasks specified in Section 3.2.3, including:

Change No.5:

Section 5.2.6:

The Department reserves the right to require vendors to submit a supplemental reply or other submission prior to conducting negotiations. Notice of such requirement will be posted on the VBS:

http://www.myflorida.com/apps/vbs/vbs_www.main_menu MFMP Vendor Information Portal:

https://vendor.myfloridamarketplace.com/.

Change No.6:

Section 5.3.4.

The Department will make a determination to award to the vendor(s), reject all replies, or cancel this procurement. The Department will notice, in writing, it’s decision on the VBS: http://vbs.dms.state.fl.us/vbs/main_menu. MFMP Vendor Information Portal: https://vendor.myfloridamarketplace.com/.

Change No.7:

Appendix IX, Exhibit C, Section C-1.1

C-1.1.3 To encourage use of the new LMS, the Provider shall develop save-the-date notices for new course and webinar offerings and announcements for new resource materials for dissemination to substance abuse and mental health service providers, stakeholders, and Department staff.

Change No.8:

Evaluation Manual, Criteria 3:

Criteria: Provide a Learning Management System, accessible to the public at no charge, via a Department-approved website. Provide an overview of the system’s current or proposed specifications, capacity and capabilities, and describe how the system will be customized to meet or exceed the minimum specifications specified in Section 3.2.1.

Change No.9:

Evaluation Manual, Criteria 4:

Describe the vendor’s experience and approach to conducting the administrative tasks specified Section 3.2.2.

Change No.10:

Evaluation Manual, Criteria 4, Number 6:

The reply must include justification for any proposed variation to the minimum percentages specified in Appendix IX, Exhibit E, Section 3.2.5.E-1.

3 DCF Addendum Template

Effective Jan. 5, 2021

DCF ITN 2122 005 - Workforce Development

ITN Section Question DCF Response

1 3.3.1 Please provide the total amount of funds allocated for the ITN. Total funding currently allocated for these services is $337,000.00.

2 3.3.2 The link does not work. See Change No. 3.

3 3.3.5 Can you please provide your definition of administrative costs?

Administrative Costs, as referenced in section 3.3.5, includes all indirect costs that are required by the vendor to carry out the common or joint tasks of the organization. These costs are typically allocated across various funding sources and may not account for more than 10% of the total cost of these services.

For further details, see Appendix V and X, and the DFS Reference Guide for State Expenditures, located at:

https://myfloridacfo.com/docs-sf/accounting-and-auditing-libraries/state-agencies/referenceguideforstateexpenditures.pdf?sfvrsn=fc1c5555_2

4 4.2.6.1 Are you specifically seeking a brand-new, use specific LMS only? Or would the needs be met by an LMS built from an existing product and tailored for this purpose?

The proposed LMS may be a brand new, use-specific LMS or an existing, customizable product. At a minimum the proposed LMS must meet the specifications in Appendix IX, Exhibit C1.

5 4.3.4 What is the total budget earmarked for this procurement? See response to Question 1.

6 Appendix VI Does Appendix VI need to be filled out in its entirety or only categories that would apply to this ITN such as Fixed Price Services, Information Resource Technology and Subcontracted Services?

Proposals must include a Project Budget Summary, Appendix VI, demonstrating a summary of proposed costs, by category, for all costs associated with the provision of services. Any categories that do not apply to the vendor's proposal should indicate $0.

7 Appendix VIII Please share the location where we can find the Standard Contract Part 1.

The Department's Standard Contract Part 1 may be accessed at:

https://www.myflfamilies.com/general-information/contracted-client-services/library.shtml. It is also now available on the VIP at:

https://vendor.myfloridamarketplace.com/search/bids/detail/134

8 Appendix VIII: 1.2.3 Can you please provide section 1.2.3? It is referenced, but there is no section by that naming convention.

This reference is applicable to section 1.2.3 of Appendix VIII, the Department's Standard Contract Part 1 - not the solicitation document.

4 DCF Addendum Template

Effective Jan. 5, 2021

DCF ITN 2122 005 - Workforce Development

ITN Section Question DCF Response

9 Appendix IX: B-3.2

The section B-3.2 Service Delivery Location states that “The Provider’s administrative and programmatic offices shall be located at the address specified in the Section 1.2.3.”. We are unable to see Section 1.2.3 in the RFP.

Please share the details regarding the Service Delivery location.

The selected vendor's primary point of contact for administration of the program under the contract shall be detailed in the Appendix VIII, Department's Standard Contract Part 1, section 1.2.3.

See also the response to Question 7.

10 Appendix IX: C-1.1 What is the anticipated # of the public anticipated to access the LMS?

The Office of SAMH cannot determine the anticipated number of users at this time and the current LMS does not distinguish between public users and Department staff users. Currently there are approximately 18,500 combined SAMH users.

The Office Child Welfare anticipates approximately 10,000 public users.

11 Appendix IX: C-1.1 What is the anticipated # of the state staff anticipated to access the

LMS?

The current LMS for the Office of SAMH does not distinguish between public users and Department staff users.

The Office of Child Welfare anticipates around 3,000 Department staff users.

12 Appendix IX: C-1.1

Regarding your requirement for the LMS to be “accessible to the public at no charge”: Does this mean that the State will offer the LMS to both internal agencies (for employees) and external individuals (non-employees), allowing users to self-register? Or, will this be a situation where agencies will “sign up”, have their own subportal, and the LMS vendor will need to share content to those portals?

The technical specifications listed in Appendix IX, Exhibit C1 does not distinguish between Department employees and non-employees. The system must have the capacity for either type of user to self-register and access site contents at no charge to the user.

13 Appendix IX: C-1.1.2 What software/platform(s) is currently being utilized to facilitate Department webinars?

The Department currently contracts with the Florida Certification Board for LMS development and management which uses the LMS hosting company, Learning Pool with the Totara Learn Platform.

Appendix IX:

C-1.1.2.4

How does the __________ currently evaluate knowledge enhancement rates and is this the method that will be employed in the future, or is the _________ open to using different methodology?

The Department currently uses quizzes and exams to measure knowledge enhancement and meet CEU requirements. As reflected in various sections of the ITN, including Evaluation Criteria, the vendor's reply must demonstrate that the proposed methodology fulfills CEU requirements and is an effective and demonstrated methodology for measuring knowledge enhancement.

5 DCF Addendum Template

Effective Jan. 5, 2021

DCF ITN 2122 005 - Workforce Development

ITN Section Question DCF Response

15 Appendix IX: C1-1.2 Will there be a cap on the number of users allowed to access the system?

No, the Department does not intend to cap the number of users allowed to access the system.

16 Appendix IX: C-1.2 Do vendors need to be a certified CEU provider for the four organizations listed in C-1.2.1 - C-1.2.4, prior to award?

If a vendor is not currently certified with each of the four organizations, the reply must demonstrate how the vendor will obtain certification, including the proposed timeframe.

17 Appendix IX: C-1.2 What are the stipulations of the CEUs that need to be maintained (requirements to take so many courses per year, etc.)?

The Department does not provide CEUs and cannot elaborate on the requirements. The Department is seeking a vendor with experience, that is capable and qualified to manage the CEU process, as specified in Appendix IX, section C-1.2.

18 Appendix IX: C-1.2 Please provide a detailed overview of the Department and each Boards CEU processes and policies related to the issuance and maintenance of CEU credits.

See response to Question 17.

19 Appendix IX: C-1.3 Is the Provider responsible for site costs for in person workshops?

The selected vendor shall be responsible for all costs associated with in-person trainings. The Department will provide assistance with logistical planning, including training space, materials, and audio-visual needs, as needed and based on availability.

20 Appendix IX: C-1.3 Is there an estimated or required course length for each to meet the CEU threshold?

The selected vendor shall be responsible for meeting all CEU requirements for courses developed under the contract resulting from this ITN.

21 Appendix IX: C-1.3 What is the anticipated # of courses created yearly?

As specified in Appendix IX, section C-1.3, the Department will collaborate with the selected vendor to create the annual Curriculum Development Workplan. Historically, the Office of SAMH has required and average of 2 courses created or revised each year.

22 Appendix IX: C-1.3 What is the anticipated # of in person workshops?

As specified in Appendix IX, section C-1.3, the Department will collaborate with the selected vendor to create the annual Curriculum Development Workplan. Historically, the Office of SAMH has required 3 in-person or virtual workshops on the same topic have been conducted in different regions of the state each year.

6 DCF Addendum Template

Effective Jan. 5, 2021

DCF ITN 2122 005 - Workforce Development

ITN Section Question DCF Response

23 Appendix IX: C-1.3 What is the anticipated # of learning collaboratives led yearly?

As specified in Appendix IX, section C-1.3, the Department will collaborate with the selected vendor to create the annual Curriculum Development Workplan. The Department has not developed a learning collaborative under the current contracts.

24 Appendix IX: C-1.3 What is the anticipated # of supervision keys created yearly?

As specified in Appendix IX, section C-1.3, the Department will collaborate with the selected vendor to create the annual Curriculum Development Workplan. The Department anticipates the number of supervision keys will be based on the number of new courses created each year.

25 Appendix IX: C-1.3 What is the anticipated # of toolkits created yearly?

As specified in Appendix IX, section C-1.3, the Department will collaborate with the selected vendor to create the annual Curriculum Development Workplan. The Department anticipates one toolkit will be developed each year.

26 Appendix IX: C-1.3 What is the anticipated # of virtual workshops?

As specified in Appendix IX, section C-1.3, the Department will collaborate with the selected vendor to create the annual Curriculum Development Workplan. Historically, the Office of SAMH has required the development of three workshops on the same topic annually, which have been conducted virtually in the last 2 years.

27 Appendix IX: C-1.3 What is the anticipated # of webinars delivered yearly?

As specified in Appendix IX, section C-1.3, the Department will collaborate with the selected vendor to create the annual Curriculum Development Workplan. Historically, the Office of SAMH has required a 4-webinar course series or single webinars. Webinars ay be archived and hosted on the LMS.

28 Appendix IX: C-1.3 Where will in person workshops be held?

The Department will collaborate with the selected vendor in developing the annual Curriculum Development Workplan and determining the number and location of in-person workshops to be held throughout the state of Florida, as specified in Appendix IX, section C-1.3.

29 Appendix IX: C-1.3 Will all courses have knowledge checks or quizzes/assessments?

The Department will collaborate with the selected vendor to determine when a survey or knowledge check (quiz or assessment) is most appropriate, as specified in Appendix IX, section C1-4.4. The results demonstrate the quality of the course content or delivery, as specified in Appendix IX, Exhibit E, section E-1.1.

7 DCF Addendum Template

Effective Jan. 5, 2021

DCF ITN 2122 005 - Workforce Development

ITN Section Question DCF Response

30 Appendix IX: C-1.3 Will all courses/content on the LMS count toward CEUs?

No, all courses/content will not count toward CEUS. The Department will collaborate with the selected vendor in developing the annual Curriculum Development Workplan and determining which new courses will be required to count toward CEUs.

Appendix IX:

C-1.3.3-4 Will department SMEs be available to participate in webinars & workshops?

The Department has limited Subject Matter Experts(SME) on staff and will collaborate with the selected vendor to identify SME for webinars and workshops, as specified in Appendix IX, section C-1.3.

32 Appendix IX: C-1.3.6 Describe the scope and materials included in Supervision Keys?

Supervision Keys, as specified in Appendix IX, are designed to be a companion guide to an online course, to facilitate supervision of professionals and help explore and support course content as it relates to practice and service delivery. These may include descriptions of course modules, a review of teaching points, learning assessments, application, and areas of discussion.

33 Appendix IX: C-1.3.7 What is the expected frequency of Learning Collaboratives?

At this time, the Department cannot determine the expected frequency of Learning Collaboratives. The number to be conducted will vary, based on the annual Curriculum Development Workplan developed, as specified in Appendix IC, section C-1.3.

34 Appendix IX: C-1.7

In what file format will exports need to be generated by the LMS for import into the People First system and how is this currently being facilitated (i.e. manual reconciliation, flat-file data feed, API integration, etc.)?

The LMS for the Office of SAMH does not interface with the People First system.

The LMS for the Office of Child Welfare uses flat-file data feed.

35 Appendix IX: C-1.7

Please describe the technical capabilities of the People First system for accepting data from external learning systems (for example: is People First capable of initiating API calls to an external system or picking up files from a 3rd party SFTP site)?

The LMS for the Office of SAMH does not interface with the People First system and the Department does not maintain the LMS system and is unable to provide a detailed response at this time.

36 Appendix IX: C-1.7 How does the Department currently ensure consistency in user record unique identifiers between the incumbent LMS and the People First system?

The LMS for the Office of SAMH does not interface with the People First system.

The LMS for the Office of Child Welfare currently uses email and PeopleFirst IDs for Department staff for consistency in unique identifiers.

8 DCF Addendum Template

Effective Jan. 5, 2021

DCF ITN 2122 005 - Workforce Development

ITN Section Question DCF Response

37 Appendix IX: C-1.4 Is there a specific software system recommended or required by the state to track TA?

No, there is no specific software requirement. The selected vendor shall ensure the proposed software has the capacity to meet the minimum requirements specified in Appendix IX, section C-1.4.

38 Appendix IX: C-1.4 Is there a specific survey tool recommended or required by the state?

No, there is no specific survey tool requirement. The selected vendor shall ensure the proposed survey tool has the functionality to allow for sufficient data collection specified in Appendix IX, section C-1.4 and analysis of the data, in compliance with section C-1.5 and the performance measures specified in section E-1.

39 Appendix IX: C-1.4 What is the anticipated # of TA requests yearly?

The number of TA requests will depend on the type and sophistication of the LMS that is used and the quality of the course publication.

For the current SAMH LMS, the TA/support requests averages approximately three requests per day or approximately 1,092 per year.

These requested are typically related to manual email confirmation due to a firewall issue or fulfilling a request for an additional course completion exam when the default two exams have been failed.

40 Appendix IX: C-1.5 Will every interaction elicit a survey or evaluation (i.e., toolkits, collaboratives, etc.)?

The Department anticipates all interactive webinars, courses, collaboratives, etc. will have a survey or evaluation component. Survey results are required for analysis of ratings and knowledge enhancement rates specified in Appendix IX, section C-1.1.2 and calculation of performance measures in section E-1.

The Department does not anticipate other resources developed, such as toolkits and supervision keys, will require a survey or evaluation component.

41 Appendix IX: C-1.7 Can you provide more details around the anticipated need for ad hoc services (anticipated # of face-to-face workshops, etc.)?

Ad hoc services will require future negotiations, funding, and billing details to be addressed via amendment when and as the Department determines the need for a specific ad hoc service.

9 DCF Addendum Template

Effective Jan. 5, 2021

DCF ITN 2122 005 - Workforce Development

ITN Section Question DCF Response

42 Appendix IX: C-1.7 Will ad hoc services be estimated and billed separately?

Ad hoc services will require future negotiations, funding, and billing details to be addressed via amendment when and as the Department determines the need for a specific ad hoc service.

43 Appendix IX: C-2

ITN has references to sections 3.2.2, 3.2.3 where it is said that administrative tasks are listed, however these sections seem to be missing. Please confirm if C-2 Administrative Tasks is one place where all the Administrative Tasks are listed.

See Changes 8 and 9, for clarification of these references. Yes, administrative tasks are specified in Appendix IX, section C-2.

44 Appendix IX: C1-1.2

Do you anticipate that there will be more users than what is currently listed in the ITN C1-1.2?

If more unique annual users are anticipated, can DCF provide detail around who these social service professionals might be?

Yes, there is a possibility of more users in the future, including Department staff from the Offices of Economic Self Sufficiency and Adult Protective Services as well as public users including professionals from the fields of behavioral health, child welfare, law enforcement, first responders, health care, corrections, and the judicial system.

45 Appendix IX: C1-1.2 Please provide an estimate of the average monthly user count in the current LMS, and any available information about know peak usage months.

The Office of SAMH currently experiences approximately 2,000 users per month.

The Office Child Welfare anticipates between 5,000-7,000 users per month.

46 Appendix IX: C1-1.2

1.) Will DCF require user profiles and historical training data to be uploaded into the “new LMS”?

2.) c1-1.2 states “There are currently 23,000 unique users annually and over 45,000 user Accounts.”

· Are the 23,000 unique active users' employees only, or a combination of employees and the general public (in a DCF program)?

· How many active users per year does DCF anticipate will use the LMS?

1) Yes, the LMS must be capable of migrating the current users and user-related data into the new system, as specified in Appendix IX, section C1-1.2.

2) The current unique users are a combination of Department staff and public users. The Department anticipates approximately 28,500 users.

47 Appendix IX: C1-1.2 Please provide estimated user counts for internal State employees vs.

external non-State employees per month.

See responses to Questions 10 and 11.

10 DCF Addendum Template

Effective Jan. 5, 2021

DCF ITN 2122 005 - Workforce Development

ITN Section Question DCF Response

48 Appendix IX: C1-1.2 Approximately how many unique training courses or sessions are completed per unique user per year?

The Department is not able to report the number of completions per unique user, however, the current LMS for the Office of SAMH demonstrates a course completion rate of 73% of enrollments, which varies and has grown incrementally every year. All courses are self-paced and completion is at the discretion of the learner.

In FY 20-21, LMS received 33,689 course enrollments; of these, 14,250 were unique users for an average of 2.4 courses per user.

In the first six months of FY 21-22, the LMS received 20,347 course enrollments; of these, 8,517 were unique users which shows the same average of 2.4 courses per user.

49 Appendix IX: C1-1.2 Approximately how many total transcript records will need to be migrated for the approximately 45,000 user accounts.

The current LMS for the Office of SAMH reports approximately 65,000 user accounts. Among those users, approximately 117,000 courses have been taken in the past three years.

50 Appendix IX: C1-1.8 In reference to the requirement to identify users’ employers, is this referring only to State of FL or Department employees, or does this include external users?

This requirement includes internal and external LMS users

Appendix IX: C1-1.8

& C1-1.9

If this information is currently being collected and reported on LMS users, what (if any) PII-related security measures currently in place to mask this data or restrict its access to only authorized users?

Personally Identifiable Information (PII) data fields in the current LMS for the Office of SAMH is set up by the company holding the LMS account. The data itself is encrypted in transit and at rest in the LMS.

Access to customer profile data is restricted to administrators only at this time.

The Office Child Welfare currently has three levels of administrative rights for PeopleFirst LMS:

1) Administrators - access to everything, and the numbers are small.

2) Trainers - limited access but allows the trainers to complete certain necessary items for the records.

3) Users - only access to the content.

11 DCF Addendum Template

Effective Jan. 5, 2021

DCF ITN 2122 005 - Workforce Development

ITN Section Question DCF Response

52 Appendix IX: C1-1.9 In reference to the requirement to identify users’ county, is this referring only to State of FL or Department employees, or does this include external users?

The specification to identify users by County in Appendix IX, section C1-1.9, applies to all users, both internal and external to the Department.

53 Appendix IX: C2-1B Please describe the Department’s expectations for the provider to promote the LMS and its content to State of Florida, Department, and external audiences.

The selected vendor shall assist the Department by developing materials designed to facilitate public utilization of the LMS, as specified in Appendix IX, section C-1. Once the new LMS is 'live', the Department will initiate a change management process for all stakeholders and users.

Appendix IX: C-1.3 and Appendix XI

Would the state consider supplementing their existing content offerings and planned custom content development requirements with existing content developed by the LMS vendor? For reference, our organization offers thousands of asynchronous e-learning courses relevant to the desired subject matters, with many already carrying accreditations and continuing education hours.

Yes, the Department would consider this approach. The vendor's proposal must demonstrate that the proposed approach meets the specifications of Appendices IX and XI. The proposal should also demonstrate any additional benefits to the proposed approach.

Appendix IX: C-2.5, Exhibit C2, Exhibit

E, etc.

Regarding your extensive reporting requirements: Is the state open to exploring an option where data can be pushed to a visualization dashboard (i.e., one using Power BI or another business intelligence too), rather than issuing a recurring reporting suite?

Yes, the Department is interested in other options. The vendor's proposal must demonstrate that the proposed reporting option meets the reporting requirements specified in Appendix IX, as well as the additional benefits and capabilities of the proposed reporting option.

56 Appendix IX: E-1 Unable to find the Section 2.4.2 in the RFP document. Can you please share the details?

The reference in Appendix IX, Exhibit E-1 refers to section 2.4.2 of the Standard Contract, Appendix XIII.

57 Appendix XI

Please revise the attached Appendix of current courses & webinars to include the delivery method(s) for each course/webinar (i.e.: webinar, classroom instructor led training session, AICC formatted course, SCORM formatted course, xAPI formatted course, etc.).

Courses and webinars are delivered through a myriad of delivery methods. The selected vendor shall ensure all current courses and archived webinars in Appendices XI and IXII are maintained on the new LMS, as specified in Appendix IX, section C-1.4.

The delivery method for all newly created courses and webinars will be determined upon finalization of the annual Curriculum Development Workplan specified in Appendix IX, section C-1.3

12 DCF Addendum Template

Effective Jan. 5, 2021

DCF ITN 2122 005 - Workforce Development

ITN Section Question DCF Response

58 Appendix XI

Regarding the content listed in Schedule XI, are these courses that the state will maintain and keep in the LMS? Or, are these courses that the state expects the LMS vendor to develop, maintain and accredit?

The courses in Appendices XI and XII are currently active and the selected vendor shall transfer and maintain these courses on the new LMS. New or updates resource materials and curriculum developed by the selected vendor, as specified in Appendix IX, section C-1.3, will be added to or replace existing courses, as appropriate.

59 Appendix XI Can you please provide the format, length, and any associated material for each course listed?

The typical format for videos is mp3 or mp4, for eLearning is XAPI, AICC, and SCORM. The duration varies between 30 minutes to 2 hours.

60 Appendix XI For the active courses listed in this section will the agency provide the course content, or the vendor has to develop and provide.

The courses listed in Appendices XI and XII are currently provided on the existing LMS platforms. The selected vendor shall maintain these courses on the LMS, pursuant to Appendix IX, section C-1.1.

The selected vendor shall develop new courses collaboratively with the Department, to be published and maintained on the LMS, as specified in Appendix IX, section C-1.3.

61 Appendix XI For the active courses listed in this section, is the Agency expecting the vendors to conduct webinars and in person training?

The selected vendor is not expected to conduct webinars or in-person training for the active courses and webinars listed in Appendix XI.

These webinars and courses have already been developed and shall be maintained on the new LMS, as specified in Appendix IX, section C1-4.2.

62 Appendix XI Will the currently active courses be moved to the new LMS?

Yes, the selected vendor shall ensure all current courses in Appendices XI and XII are moved to the new LMS, as specified in Appendix IX, Exhibit C1, Section C1-4, as well as any necessary information regarding inactive courses that must be retained for validation of CEUs.

63 Appendix XI Will the Provider be responsible for updating the existing courses?

Yes, the selected vendor shall be responsible for updating courses, as determined in developing the annual Curriculum Development Workplan, as specified in Appendix IX, section C-1.3.

13 DCF Addendum Template

Effective Jan. 5, 2021

DCF ITN 2122 005 - Workforce Development

ITN Section Question DCF Response

64 Appendix XI If the Provider be responsible for updating the existing courses, will source files be provided (SCORM packages, etc.)?

Yes, the Department will provide source files for existing courses.

65 Appendix XI & XII Are the current courses and webinars listed in Appendix XI & XII in their final state for upload to the LMS, or are revisions/updates/edits expected?

Courses and webinars listed in Appendices XI and XII are in their final state and currently active on the existing LMS. Any updates or revisions to these courses that may be required will be determined during the collaboration of the Curriculum Development Workplan, as specified in Appendix IX, section C-1.3.

66 Appendix XII Are all the courses listed in this section active? Yes, all courses in Appendix XII are currently active.

67 General Who is the incumbent contractor(s) currently providing these services?

These services are currently provided through two contracts. The Office of Substance Abuse and Mental Health (SAMH) currently contracts with the Florida Certification Board (Contract LH290) and the Office of Child Welfare (OCW) currently contracts with the University of South Florida (Contract LJ940).

68 General Is there any incumbent? If so, can you please share the name of the incumbent?

These services are currently provided through two contracts. The Office of Substance Abuse and Mental Health (SAMH) currently contracts with the Florida Certification Board (Contract LH290) and the Office of Child Welfare (OCW) currently contracts with the University of South Florida (Contract LJ940).

69 General What happened in your organization that prompted the search for a new LMS vendor - were there issues with the current LMS or is it a requirement to re-bid the software every so often?

The current contracts for these services are ending. Pursuant to section 287.057, F.S., the Department is required to procure contractual services through a fair and open competitive process.

70 General Is the incumbent LMS one of the vendors to receive the RFP? This solicitation was publicly posted and is available to all vendors.

71 General Has the Agency seen demonstrations of any solutions prior to ITN release? If so, can you share the vendor’s name?

The Department has not seen demonstrations prior to release of this

ITN.

14 DCF Addendum Template

Effective Jan. 5, 2021

DCF ITN 2122 005 - Workforce Development

ITN Section Question DCF Response

72 General What LMS is the Department currently using?

The LMS utilized by the Department are Learning Pool with the Totara Learn platform, GoToWebinar for webinar presentations, PeopleFirst and Moodle.

73 General Will the Department be providing training content, or will it need training modules developed?

The Department will collaborate with the selected vendor regarding the course topis and planning and the selected vendor shall develop course curricula, as specified in Appendix IX, section C-1.3.

74 General Will DCF require any off the shelf content for compliance or soft skills training for employees, general public access, or both?

Currently, the Department does not require any off the shelf content.

The selected vendor shall develop course topics and planning customized for the Department's needs, as determined by the annual Curriculum Development Workplan specified in Appendix IC, section C- 1.3.

75 General Understanding that there will be some onsite activity requirements, such as in-person workshops, can most activities associated with curriculum development and delivery be remote?

The Department anticipates most activities may be conducted remotely.

The vendor should ensure their proposal clearly demonstrates the manner in which the vendor intends to provide the services specified in section 4.2.6.

Content

Development Will the contractor expected to deliver content to the public? If so, what (e.g. off the shelf or customized?)

The selected vendor shall deliver all courses and webinars determined by the annual Curriculum Development Workplan specified in Appendix IC, section C-1.3, to be available to all users.