QASP_Campus_Wide_Doors.docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Campus Wide Doors and Fire Door Inspections and Repairs Service Contract

1. INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) is developed for the Campus Wide Doors and Fire Door Inspections and Repairs Service Contract. It provides a structured method for Government oversight of contractor performance in accordance with the Statement of Work (SOW).

The contractor is responsible for quality control and ensuring compliance with all contract requirements. The Government performs quality assurance to verify acceptable performance.

2. PERFORMANCE REQUIREMENTS SUMMARY (PRS)

The following table summarizes measurable performance standards, acceptable quality levels (AQLs), and surveillance methods used by the Government.

3. SURVEILLANCE METHODS

The Government employs the following surveillance methods:

Random sampling of inspection results 100% inspection of safety-related deficiencies Review of contractor reports and documents Periodic on-site visits Customer complaint tracking

4. DEFECT IDENTIFICATION AND CORRECTION PROCEDURES

If defects are identified, the Government QA will notify the Contractor Quality Control Inspector (QCI). The contractor must correct minor issues within 24 hours and emergency issues within 4 hours. If a dispute arises, the COR will make the final determination. Repeated failures will be elevated to the Contracting Officer for action.

5. CUSTOMER COMPLAINT PROGRAM

Customer complaints may be submitted to the COR. Valid complaints must be corrected within 2 hours of contractor notification. No more than three valid complaints per month are acceptable.

6. ROLES AND RESPONSIBILITIES

Contracting Officer (CO): Provides contractual authority and determines corrective actions.

COR: Performs surveillance, reviews documentation, verifies performance, and validates defects.

Contractor QCI: Implements contractor QC plan, corrects deficiencies, and coordinates with the COR.

7. ACCEPTABLE QUALITY LEVELS (AQLs) Emergency response: 98% compliance Routine service timeliness: 95% compliance Quarterly inspection completion: 95% Documentation/report accuracy: 95% Safety compliance: 98% Maximum customer complaints: 3 per month

8. PERFORMANCE ASSESSMENT

The COR will assess performance monthly and annually using reports, logs, safety review results, and complaint records. Performance will be documented and used for contract administration and CPARS evaluations.