DataWorks_Plus_Coffee_Creek_RFQ.pdf

D a t a W o r k s P l u s C o n t a c t :

T o d d P a s t o r i n i

E x e c u t i v e V i c e P r e s i d e n t &

G e n e r a l M a n a g e r

9 2 5 - 2 4 0 - 9 0 1 0 t p a s t o r i n i @ d a t a w o r k s p l u s . c o m

RFQ # 11.04.21

LiveScan NGI System

DUE: November 15, 2021 9:00AM

Addressed to:

doc.software@doc.state.or.us

LiveScan

Plus mailto:tpastorini@dataworksplus.com mailto:doc.software@doc.state.or.us

November 11, 2021

Bonnie Hommon

Procurement/Contract Specialist 3, OPBC, OCAC

ODOC Purchasing Unit

RE: Request for Quote: LiveScan NGI System

Dear Bonnie Hommon, DataWorks Plus is pleased to submit this response to your Request for Quote for Livescan NGI

System for the Coffee Creek Correctional Facility. We have carefully reviewed your RFQ and are confident that our proposed solution meets or exceeds all of the requirements listed therein.

Our proposed solution is FBI certified and meets all current NIST standards. DataWorks Plus offers support for all aspects of product delivery and ongoing support. System implementation and ongoing maintenance and support will be conducted from our headquarters located in

Greenville, SC.

DataWorks Plus’ employees have substantial expertise in equipment and services and a long-standing history in law enforcement and identification systems. LiveScan Plus will be the cornerstone for your identification system. DataWorks Plus’ administrative team can provide your agency with a proven support track record and cooperative attitude in working together to solve your agency’s needs.

Our response and associated pricing will remain valid for 60 days. Thank you for the opportunity to submit this bid response and for your consideration of our LiveScan Plus product and professional services. Please feel free to contact me if I can help you in any way.

Sincerely, Todd Pastorini

Executive Vice President & General Manager

925-240-9010 tpastorini@dataworksplus.com http://www.oregon.gov/DOC/GENSVC/CONTRC/pages/index.aspx

RFQ # 11.04.21: Livescan NGI System – Coffee Creek Correctional Facility 5

CONTENTS

1. Respondent Response Form

2. Software and Hardware Requirements Response

2.1 Minimum Qualification

2.2 Exhibit A Requirements Response

3. DataWorks Plus Company Overview

3.1 General Company Information

3.1.1 Mission Statement

3.1.2 Right Sized Company with the Right Corporate Philosophy

3.1.3 US-Based Company

3.1.4 Developer Qualifications

3.1.5 Nimble and Low-Risk Provider

3.1.6 Current Financial Position

3.2 Company Organization

3.3 Future, Long Term Vision and Strategic Plans

3.4 Why You Should Choose DataWorks Plus

4. LiveScan Plus System Summary

4.1.1 Unique System Enhancement and Expandability

4.1.2 Secure Login – Username/Password, Biometrics or Two-Factor Authentication . 30

4.1.3 Overview of LiveScan Plus GUI

4.1.4 Saving and Submitting Completed Records

4.1.5 Searching for Records

5. Warranty and Maintenance

5.1 DataWorks Plus Support Center

5.2 Sample Maintenance Agreement

RFQ # 11.04.21: Livescan NGI System – Coffee Creek Correctional Facility 7

1. Respondent Response Form DataWorks Plus has completed the response form and inserted it on the following pages.

The remainder of this page is intentionally left blank.

RESPONDENT RESPONSE FORM

Respondent Legal Entity Name__DataWorks Plus

Address:728 North Pleasantburg Dr. Greenville, SC 29607

Contact person _Todd Pastorini__________________________ Phone: _(910) 240-9010____________

Email: tpastorini@dataworksplus.com

Submission Requirements:

1. Include separate quotes for multiple products and/or service levels if they are available.

2. Respondent to include with submitted PRICE SHEET additional information regarding your product or service that highlights any advantages your product or service may have.

3. Respondent to include with submitted PRICE SHEET any yearly costs that may be associated with this product such as ongoing product support, yearly licensing fees, the maintenance services agreement, etc.

broken down by each product.

4. DOC shall not reimburse Respondent/Contractor for any travel or other expenses under this RFQ. Cost

Proposals will be evaluated for reasonableness and competitiveness.

5. List any other associated costs and indicate whether the costs are optional or required.

6. Submit “Proposed Supplemental Agreement Terms & Conditions” if applicable (see Section 14) and all

Maintenance Service agreements

PRICE SHEET

“OR EQUAL” SPECIFICATIONS: The following are the “OR EQUAL” SPECIFICATIONS for the

Livescan NGI System and the Respondent’s Quotation must clearly indicate the extent to which the

Livescan NGI System your firm proposes to provide meet and/or exceed these “OR EQUAL”

SPECIFICATIONS:

Provide fixed pricing as follows:

Description Qty Part Number Unit Price Annual* Maintenance

1 Hardware-Scanner-Crossmatch Guardian 200 or equal

Without Palm Capture 1 CM-Patrol $2,000.00 $240.00

$280.00

2 Hardware-Scanner-Crossmatch Guardian 200 or equal

Palm Capture Option 1 1 Thales CS500Q $5,000.00 $600.00

$700.00

2 Hardware-Scanner-Crossmatch Guardian 200 or equal

Palm Capture Option 2

1 CM500P $8,000.00 $960.00

$1,120.00

3 Hardware-Desktop-Performance with Windows Pro (with 20-22" Monitor)

1 LSPD3431WS $1,300.00 $156.00

$182.00

4 Hardware-Magnetic Strip Reader - Auto populate personal information with a swipe of a driver's license from anywhere on the screen

1 MT21073145 $90.00 $11.00

$14.00

5 LiveScan 4th or current version Gen Software-Applicant TOT Module Windows 10 or better, Submission to OSP

1 LSPSW2021OR $2,000.00 $240.00

$280.00

6 LiveScan 4th Gen or current version Software-Driver License and ID Reading software

1 LSPMSIMPORT $500.00 $60.00

$70.00

7 Tray Printer, Lower sheet feeder (must be NGI certified 3-tray printer)

1 MS821dn $1,150.00 $138.00 $161.00

Services-Configuration-Submission Setup Included

9 Services- Onsite Setup Installation and Training Session if available list price, if not leave blank

$1,500.00

10 Services Method-Remote (Phone) $250.00

11 Shipping FOB Destination Included

12 Maintenance- Initial Year Warranty 1 yr

Included

List out annual pricing for 5-year agreement with all discounts

13 Years 2-5 Maintenance Software Only Phone Support 8-5 M-F Pacific Time

Yr $500.00

14 Years 2-5 Equipment Maintenance Phone Support 8-5 M-F Pacific Time with Cross Ship

Yr ** 8% annually

15 Years 2-5 Maintenance Onsite Software Support 8-5 M-F Pacific Time

Yr ** 12% annually

16 Years 2-5 Equipment Maintenance-24 X 7 Remote with Cross Ship and with 7 Year Technology Refresh

Yr ** 27% annually

Total $** $

*Top number is 8x5 coverage, bottom number is 24x7 coverage.

**Without know which scanner you decide DataWorks Plus is unable to provide a fixed amount for maintenance or a total.

LiveScan Plus™ Core System Specifications

LiveScan Plus™:

Dell Precision™ Workstation 3431:

Intel® Core™ i5 Processor

8GB RAM

UHD Graphics 630 & Integrated Network Card

1 TB SSD

2 TB Serial-ATA Hard Drive 24” Monitor Microsoft® Windows 10 Pro 64 Bit Dell Mouse and Keyboard No Optical Drive LiveScan Plus™ Client Edition (includes Criminal & Applicant TOT) LiveScan Plus™ 500 DPI Fingerprint Scanner With TenPrint Capture Microsoft SQL Server Express Note Installation & Training

CrossMatch 500P

Thales CS500Q

CrossMatch Patrol

Other Pricing (maintenance will be additional)

Description Cost

Mugshot Camera Sub System

DataWorks Plus 12.0 Megapixel Digital Camera with Lens & autofocus (Manual

Zoom)

A/C Kit for Camera

Pan & Tilt

Canon Controller Software Kit, Face Find Controller, and Quality Assurance

LED Lights

Camera & Light Mounting Pole (if used with cabinet)

DataWorks Plus Digital PhotoManager™ Software

$3,000.00

Retrofit Existing Cabinets $0.00

DataWorks Plus Ruggedized Cabinet $3,000.00

DataWorks Plus Ruggedized Electric Height Adjust Cabinet

(For Thales scanners PC will change to a Dell Optiplex 3070)

$5,000.00

Upgrade to 24 Inch Touch Screen Monitor $650.00

B.TXT, XML, or NIST interface for RMS/JMS (only required once for each unique interface)

$1,500.00

Topaz Signature Capture Device $500.00

System Specifications

HID/Crossmatch L Scan 500

The HID/Crossmatch L Scan 500 captures high resolution tenprint and palm images at 500 ppi.

Capture Resolution 500 ppi

Fingerprints Single, Rolled, and Ten-prints

Single-finger flat and rolled scans;

Simultaneous flat capture of two to four fingers and both thumbs;

Palm Types Upper palm, lower palm, writer’s palm

Image Size (W x L)

Palms Flats Rolled Fingers

5.0” x 5.1”

(127 x 130 mm)

3.0” x 3.2”

(76 x 81 mm)

1.5” x 1.6”

(41 mm x 38 mm)

Capture Grayscale 12-bit, 4096 gray scale

Image Grayscale 8-bit, 256 gray scale

Dimensions 12.0" x 12.1" x 5.2" (306 mm x 308 mm x 133 mm)

Weight 16.72 lbs. (7.6 kg)

Interface USB 3.0

Operating Environment

Operating Temperature: 32°F to 122°F (0°C to 50°C)

Maximum Humidity: 10% - 90% relative, non-condensing

Power Supply 100-240V AC auto-adjusting

Certifications FBI Appendix F (Palm), CE, FCC, UL, GS, REACH, RoHS

Ingress Protection IP54

Thales Cogent Palm Scanner CS500q

The FBI Appendix F-certified Thales Cogent Palm Scanner CS500q offers superior fast acquisition speed and USB 3.0 technology. Capable of capturing tenprints, rolls, palms, and all types of supplemental prints including thenar (ball of palm), full finger (distal, medial and proximal) and fingertip impressions.

Image Resolution 500 dpi; 256 gray

Fingerprints Tenprint, rolls, full finger (distal, medial and proximal), and fingertip

Palm Types Upper palm, lower palm, writer’s palm, half-palms, thenar (ball of palm)

Scanning Area

5.0” x 5.0” Palms

5.0” x 5.0” 4-Slaps & Half Palms

4.5” x 3.0” Rolled Thenar

Fingertip Scanning Area 3.2” x 3” Flat; 1.6” X 1.6” Rolled

Image Compression FBI-certified WSQ compression; further compression formats available are jpeg and jpeg2000

Acquisition Speed Up to 8 fps in full frame mode; up to 25 fps for rolled prints

Halo Elimination Elimination of halo due to moist fingerprints during acquisition.

Slide Detection Identifies deformations in fingerprints due to sliding during acquisition.

Latent Print Eliminates latent print originating from recent scans.

Rolled Finger Capture Rolled prints display in real-time, self-adaptive to rolling speed and directions, automatic stop detection.

Segmentation Automatic segmentation of four-slap and two thumbs fingerprint images in single flat images.

Start and Stop Automatic Acquisition: sensing of finger placement and automatic acquisition of the image with the highest quality.

Image Quality and Formats

(Standards Compliance)

FBI IAFIS IQS Appendix F certified and Appendix P compliant

ANSI/NIST-ITL 1-2007/2011, ISO/IEC FCD 19794-4 ANSI/NIST-ITL 1-

2000, ANSI/NIST-ITL 1-2000 Interpol Implementation

Dimensions 8.93” x 12.2” x 7.36” (227mm x 310mm x 187 mm)

Weight 10.36 lbs. (4.7 kg)

Interface USB 3.0

Operating Environment Operating Temperature: 32°F to 122°F (0°C to +50°C)

Storage Temperature: -4°F to 140°F (-20°C to 60°C)

Humidity: 10% - 90% non-condensing

Power Supply Input 100-240 Vac, 50 ÷ 60 Hz. / Output 5Vdc, 10 W max.

IP Rating IP54

Crossmatch/HID Patrol ID Scanner

The FBI IAFIS Appendix F-certified Patrol ID provides high quality tenprint capture . Patrol ID is durable, while being ultra lightweight and portable.

Image Resolution 500 ppi

Fingerprints Tenprint Slaps, Rolls, and Flats

Capture Area 3.2” x 5.2” (81 mm x 76 mm)

Weight 3.2 lbs. (1.4 kg)

Dimensions (w x d x h) 6” x 6” x 5.1”

(152 mm x 152 mm x 129 mm)

Image Quality Complies with FBI’s IAFIS Appendix F specification

Operating Environment

Environmental Temperature: 32°F to 122°F (0°C to 50°C)

Humidity Range: 10%-90% non-condensing, splash resistant

Certifications Appendix F, CB, UL, CE, VDE-ENEC, VDE-GS, EMC, RoHS, FCC, FIPS

Ruggedized Water and dust protected; rugged case, IP 54

Lexmark MS821dn

FBI Certified Duplex Networked Card Printer with 550-sheet tray & 100-sheet multipurpose feeder.

Display 2.4-inch (60 mm) Color LCD display

Print speed Black: up to 55 ppm

Time to First Page Black: as fast as 4.5 seconds

Noise Level Operating print: 57 dBA

Processor / Memory 1-GHz dual-core processor and up to 4.5 GB of memory

Paper Handling 550-sheet tray & 100-sheet multipurpose feeder

Print Resolution

1200 Image Quality 2400 Image Quality

1200 x 1200 dpi 300 x 300 dpi, 600 x 600 dpi

Dimensions 17.5” H x 16.85” W x 20.1”D (445 x 428 x 510mm)

Weight 56.0 lb.

Standard Ports One Internal Card Slot, USB 2.0 Specification Hi-Speed Certified (Type B), Gigabit Ethernet (10/100/1000), Front USB 2.0 Specification Hi-Speed Certified port (Type A)

Operating Environment

Humidity: 8 to 80% Relative Humidity, Temperature: 10 to 32°C (50 to 90°F), Altitude: 0 - 2896 Meters (9,500 Feet)

Options Supports up to 4 optional trays for additional paper capacity

Ratings EPEAT® Silver and ENERGY STAR® certified

Magtek 21073145 Wired Magnetic Stripe Card Reader &

Driver’s License Import Interface

Dynamag card reader supports USB HID or USB Keyboard emulation interfaces and is powered and connected via USB.

Card Speed 4 to 60 ips (10.1 to 152.4 cm/s)

Card Type ISO 7810, ISO 7811, AAMVA

Dimensions

(L x W x H)

3.94” (100.0mm) x 1.28” (32.5mm) x 1.23” (31.3mm)

Weight 4.5 oz. (127.57 g)

Power Input 5V from USB bus

110 mA maximum normal mode

500 uA maximum suspend mode

Interfaces USB HID

USB Keyboard Emulation

Recording Method Two-frequency coherent phase (F2F)

Connectors USB Type A plug

Cable Length 6 ft (1.8m)

Working Temperature

Range -22 °F to 158 °F (-30 °C to 70 °C)

Working Humidity 10% to 90% noncondensing

Working Altitude 0-10,000 ft. (0-3048 m.)

RFQ # 11.04.21: Livescan NGI System – Coffee Creek Correctional Facility 17

2. Software and Hardware Requirements Response

DataWorks Plus is proposing its LiveScan Plus solution for your agency’s booking needs. On the following pages, we have provided point-by-point responses to the minimum qualifications as well as the Software and Hardware Minimum Requirements, as defined in Exhibit A.

2.1 Minimum Qualification

1. All specifications on the Oregon State Police attachment for the Goods must be met.

See Exhibit A “Oregon State Police Livescan Device Software and Hardware Minimum Requirements”

2. Pre-Requisites

a. Livescan with Oregon Generic Customization installed.

b. Store and Forward (SAF) system with Oregon Generic Customization installed.

c. FTP service must be started on the SAF. The ftp root must be set to d:\idxrcv\DBI_DI_FILES.

d. d:\idxrcv must be shared on the SAF as “idxrcv”

e. It is expected that the SAF will be installed at the same IP address as the old system. If not, the RMS application manager will have to redirect their application to the IP address of the SAF.

f. There must be network connectivity between the Livescan and SAF to support MS file sharing and TCP/IP.

g. SAF needs to be able to hold at least 1000 records.

h. Meet

3. Delivery

All pricing shall be FOB Destination: Coffee Creek Intake, 24499 SW Grahams Ferry Road, Wilsonville OR 97070.

DataWorks Plus understands and fully complies.

2.2 Exhibit A Requirements Response

All equipment must be on the FBI’s certified products list

MS Operating system of Windows 10 or better

I5 processor or higher

4GB RAM

10/100/1000 network interface card

Keyboard with human interface device (mouse, touchpad, etc.)

20” or larger 1280X1024 resolution color monitor (energy star compliant) DataWorks Plus understands and fully complies. We are proposing workstation hardware that meets or exceeds each of these listed specifications.

Ruggedized metal cabinet with electrically adjustable scanner platen height (for desktop unit only) DataWorks Plus understands and fully complies. Our proposed system includes ruggedized cabinets that are height-adjustable, and designed for operation within harsh jail environments.

RFQ # 11.04.21: Livescan NGI System – Coffee Creek Correctional Facility 18

NGI certified 3-tray printer with duplex printing capabilities DataWorks Plus understands and fully complies. The proposed system includes an FBI NGI certified duplex printer with 3 trays, as specified.

Scanner must be capable of capturing rolled finger impressions, 4-finger slap impressions, plain thumb impressions and palm impressions. Must be 500ppi or 1000ppi with transcoding to 500ppi for transmission.

Livescan must be certified as meeting the FBI’s automated fingerprint identification system image quality specifications.

WSQ or other certified compression algorithm Module included DataWorks Plus understands and fully complies. We are proposing several FBI-certified scanners, which all are capable of capturing images at 500ppi and meets all required image quality specifications. Crossmatch 500p palm scanner, Thales palm scanner, and Crossmatch

Patrol ten print scanner. Following are the scanner specifications.

HID/Crossmatch L Scan 500

The HID/Crossmatch L Scan 500 captures high resolution tenprint and palm images at 500 ppi.

Capture Resolution 500 ppi

Fingerprints Single, Rolled, and Ten-prints

Single-finger flat and rolled scans;

Simultaneous flat capture of two to four fingers and both thumbs;

Palm Types Upper palm, lower palm, writer’s palm

Image Size (W x L)

Palms Flats Rolled Fingers

5.0” x 5.1”

(127 x 130 mm)

3.0” x 3.2”

(76 x 81 mm)

1.5” x 1.6”

(41 mm x 38 mm)

Capture Grayscale 12-bit, 4096 gray scale

Image Grayscale 8-bit, 256 gray scale

Dimensions 12.0" x 12.1" x 5.2" (306 mm x 308 mm x 133 mm)

Weight 16.72 lbs. (7.6 kg)

Interface USB 3.0

Operating Environment

Operating Temperature: 32°F to 122°F (0°C to 50°C)

Maximum Humidity: 10% - 90% relative, non-condensing

Power Supply 100-240V AC auto-adjusting

Certifications FBI Appendix F (Palm), CE, FCC, UL, GS, REACH, RoHS

Ingress Protection IP54

RFQ # 11.04.21: Livescan NGI System – Coffee Creek Correctional Facility 19

The FBI Appendix F-certified Thales Cogent Palm Scanner CS500q offers superior fast acquisition speed and USB 3.0 technology. Capable of capturing tenprints, rolls, palms, and all types of supplemental prints including thenar (ball of palm), full finger (distal, medial and proximal) and fingertip impressions.

Image Resolution 500 dpi; 256 gray

Fingerprints Tenprint, rolls, full finger (distal, medial and proximal), and fingertip

Palm Types Upper palm, lower palm, writer’s palm, half-palms, thenar (ball of palm)

Scanning Area

5.0” x 5.0” Palms

5.0” x 5.0” 4-Slaps & Half Palms

4.5” x 3.0” Rolled Thenar

Fingertip Scanning Area 3.2” x 3” Flat; 1.6” X 1.6” Rolled

Image Compression FBI-certified WSQ compression; further compression formats available are jpeg and jpeg2000

Acquisition Speed Up to 8 fps in full frame mode; up to 25 fps for rolled prints

Halo Elimination Elimination of halo due to moist fingerprints during acquisition.

Slide Detection Identifies deformations in fingerprints due to sliding during acquisition.

Latent Print Eliminates latent print originating from recent scans.

Rolled Finger Capture Rolled prints display in real-time, self-adaptive to rolling speed and directions, automatic stop detection.

Segmentation Automatic segmentation of four-slap and two thumbs fingerprint images in single flat images.

Start and Stop Automatic Acquisition: sensing of finger placement and automatic acquisition of the image with the highest quality.

Image Quality and Formats

(Standards Compliance)

FBI IAFIS IQS Appendix F certified and Appendix P compliant

ANSI/NIST-ITL 1-2007/2011, ISO/IEC FCD 19794-4 ANSI/NIST-ITL 1-

2000, ANSI/NIST-ITL 1-2000 Interpol Implementation

Dimensions 8.93” x 12.2” x 7.36” (227mm x 310mm x 187 mm)

Weight 10.36 lbs. (4.7 kg)

Interface USB 3.0

Operating Environment Operating Temperature: 32°F to 122°F (0°C to +50°C)

Storage Temperature: -4°F to 140°F (-20°C to 60°C)

Humidity: 10% - 90% non-condensing

Power Supply Input 100-240 Vac, 50 ÷ 60 Hz. / Output 5Vdc, 10 W max.

RFQ # 11.04.21: Livescan NGI System – Coffee Creek Correctional Facility 20

IP Rating IP54

Crossmatch/HID Patrol ID Scanner

The FBI IAFIS Appendix F-certified Patrol ID provides high quality tenprint capture . Patrol ID is durable, while being ultra lightweight and portable.

Image Resolution 500 ppi

Fingerprints Tenprint Slaps, Rolls, and Flats

Capture Area 3.2” x 5.2” (81 mm x 76 mm)

Weight 3.2 lbs. (1.4 kg)

Dimensions (w x d x h) 6” x 6” x 5.1”

(152 mm x 152 mm x 129 mm)

Image Quality Complies with FBI’s IAFIS Appendix F specification

Operating Environment

Environmental Temperature: 32°F to 122°F (0°C to 50°C)

Humidity Range: 10%-90% non-condensing, splash resistant

Certifications Appendix F, CB, UL, CE, VDE-ENEC, VDE-GS, EMC, RoHS, FCC, FIPS

Ruggedized Water and dust protected; rugged case, IP 54

Fingerprint quality check and duplicate finger and sequence check DataWorks Plus understands and fully complies. The proposed system includes a fingerprint quality scoring system which will check for issues such as “over” or “under inking” to ensure optimal fingerprint image quality.

Additionally, the system includes duplicate fingerprint checking which is accomplished via

Fingerprint Sequence Checking. The automated sequence check does a slap-to-roll fingerprint comparison of images. This ensures that all fingerprints are taken within their proper positions, and eliminates the risk of duplicate finger captures.

If agency will utilize simple mail transfer protocol, device will be required to have SMTP NIST interface, configurable data descriptor entry, multiple transaction profile configuration.

DataWorks Plus understands and fully complies. We will configure the necessary communication interface to ensure SMTP transactions are utilized, where applicable, according to agency specifications.

RFQ # 11.04.21: Livescan NGI System – Coffee Creek Correctional Facility 21

Agency is urged to obtain and maintain palm print and photo capture equipment to include 3-point lighting.

DataWorks Plus understands and fully complies. We will work with agencies to ensure 3-point lighting systems are in place in accordance with NIST Best Practices. This has been included as an option.

Criminal biometric submissions should include palm print and mug photos with fingerprint submissions using the FBI’s best practices for capture of both image types.

DataWorks Plus understands and fully complies. This has been included as an option.

Ensure standard software validation tables in the Livescan software are programmed to automatically update from the OSP FTP site.

DataWorks Plus understands and fully complies. The LiveScan Plus system’s database is based on standard Microsoft SQL technology. Since the data fields are not hard-coded, the database can be updated at any time via the OSP FTP site, without the need for any additional development or coding. DataWorks Plus can configure updates to occur via an automated process, as specified.

Agency must ensure the selected vendor is compliant with the most current versions of the Oregon Livescan Specifications, the FBI EBTS, WIN EBTS, and ANSI-NIST requirements.

DataWorks Plus understands and fully complies. Our LiveScan Plus system has been certified for usage within Oregon, and fully adheres to each of these listed specifications.

RFQ # 11.04.21: Livescan NGI System – Coffee Creek Correctional Facility 23

3. DataWorks Plus Company Overview

3.1 General Company Information

DataWorks Plus provides solutions to more than 1,500 criminal justice and law enforcement agencies, both large and small, in approximately

42 states and to the country of New Zealand. The

DataWorks Plus’ team is comprised of the most experienced executives, engineering, service and sales professionals in the business. DataWorks Plus is a privately-held company headquartered in

Greenville, SC, with satellite sales offices located in

California, Pennsylvania, and South Carolina, and service offices in Alabama, California, Colorado, Florida, Michigan, Minnesota, New Jersey, New

York, North Carolina, Pennsylvania, and

Tennessee.

DataWorks Plus is positioned to assist all sizes of agencies with products and solutions for technology and service gaps. As experts in our field, DataWorks Plus can provide flexible solutions tailored to existing workflows and processes. This allows agencies to transition from existing systems to new or additional technologies without compromising current investments.

DataWorks Plus has developed strategic relationships with product hardware and software suppliers, such as Idemia, Integrated Biometrics, Crossmatch, and Rank One, in order to achieve a completely open approach when recommending the best possible hardware and software solutions for our customers’ projects.

3.1.1 Mission Statement

DataWorks Plus was formed in 2000 as a company with a mission to provide our customers with top-of-the-line products, versatile applications, and only the best customer service. DataWorks Plus’ commitment to customer satisfaction is evident in the customization capabilities of its products. We realize no two law enforcement or criminal justice agencies operate under exactly the same set of circumstances.

Because of this, DataWorks Plus’ products can all be customized to meet an agency’s individual needs and preferences. DataWorks Plus’ products can be effective for any size agency, whether an agency is a small town sheriff’s department or a nationwide organization.

DataWorks Plus was formed in 2000 as a company with a mission to provide our customers with top-of-the-line products, versatile applications, and only the best customer service.

RFQ # 11.04.21: Livescan NGI System – Coffee Creek Correctional Facility 24

Our knowledgeable and friendly support team is available by phone or e-mail to address any troubleshooting needs your agency may have at any time. DataWorks Plus also offers extensive and ongoing training for our products, utilizing a “train-the-trainer” approach, ensuring that your agency has someone on staff capable of training new users in all of the functionality of the installed DataWorks Plus systems.

DataWorks Plus’ dedication to providing law enforcement and criminal justice agencies with the most cutting-edge technology, most intuitive and customizable applications, and most attentive and knowledgeable customer service/support staff in the industry is what the company is built upon. With such a strong foundation, DataWorks Plus is the premier solution provider in the industry today.

3.1.2 Right Sized Company with the Right Corporate Philosophy

DataWorks Plus’ commitment to customer satisfaction is evident in the customization capabilities of its products. We realize no two law enforcement or criminal justice agencies operate under exactly the same set of circumstances. Because of this, DataWorks Plus’ products can all be customized to meet an agency’s individual needs and preferences. DataWorks Plus’ products can be effective for any size agency, whether an agency is a small town sheriff’s department or a nationwide organization. DataWorks Plus is a nimble company that reacts very quickly to customer needs. From quick implementation, to support issues, to changing our products to meet specific customer needs, to custom-designed applications, DataWorks Plus will do what it takes to make our customers happy. And, as a privately held company, DataWorks

Plus makes day to day decisions based on what is right for the customer. We believe DataWorks

Plus provides more options and more flexibility than any other vendor. In addition, our products and services provide the following:

3.1.3 US-Based Company

DataWorks Plus is a United States based company that is privately owned. Often, we are the only US-owned company responding in a typical facial recognition competitive situation. Our DataWorks Plus Support Center technicians operate from within the DataWorks Plus company headquarters in Greenville, SC, and speak fluent English.

RFQ # 11.04.21: Livescan NGI System – Coffee Creek Correctional Facility 25

3.1.4 Developer Qualifications

Our projects range in scope from individual counties to full, statewide implementations. In

Florida, Georgia, and Michigan, DataWorks Plus was able to provide its biometric identification systems under state contract with the ability to host biometric capture, searching, and retrieval through the state enrollment database. Additionally, our developers have created numerous complex interfaces to various vendors live scan devices, MDT Solutions, AFIS, Employee ID Card

Systems, RMS and CJIS systems, teaching our developers advanced interfacing techniques, such as the use of ODBC/Stored Procedures, Share File, Web Services and others. Our developers also have gained knowledge to integrate with many vendors’ databases, including Oracle, SQL

Server, and many others on various platforms such as AS400, IBM Mainframe, UNIX, VMS, Burroughs/Unisys Mainframe OS, Novell and Windows.

3.1.5 Nimble and Low-Risk Provider

DataWorks Plus understands that the long-term stability of a product requires long-term stability of the company providing it. By maintaining a vision of stability and growth, we have seen the scope of the projects undertaken by DataWorks Plus steadily increase from single standalone systems in small agencies, to multi-agency networked regional solutions, to statewide contracts containing hundreds of agencies with actively-used DataWorks Plus products. As a result, our Support Center technicians, development, and engineering staff have grown in both number and expertise to ensure optimal long-term functionality of all systems we install. We are aware of the critical need for any potential vendor’s financial stability and ongoing support capability to be thoroughly evaluated by your agency. As such, we are confident that we can develop, install, and maintain our proposed products to the Coffee Creek

Correctional Facility.

3.1.6 Current Financial Position

DataWorks Plus understands that the long-term stability of a product requires long-term stability of the company providing it. By maintaining a vision of stability and growth, we have seen the scope of the projects undertaken by DataWorks Plus steadily increase from single standalone systems in small agencies, to multi-agency networked regional solutions, to statewide contracts containing hundreds of agencies with actively-used DataWorks Plus products. As a result, our Support Center technicians, development, and engineering staff have grown in both number and expertise to ensure optimal long-term functionality of all systems we install.

We are aware of the critical need for any potential vendor’s financial stability and ongoing support capability to be thoroughly evaluated by your agency. As a software development company, our production tools and development framework are already owned prior to starting any project labor. As a result, there are very little overhead costs incurred during the performance of our contractual responsibilities, if any. Therefore, DataWorks Plus will have no need to borrow any funds to facilitate the performance of its contract with the agency if awarded. As such, we are confident that we can develop, install, and maintain our proposed products to your agency.

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3.2 Company Organization

DataWorks Plus has five main departments: Sales, Marketing, Engineering, Development and

Support. Our sales team makes contacts and obtains contracts for the company. In order to do so, they coordinate with the marketing department for promotional materials and RFP writing.

Once an account is obtained, it is given to a project engineer/manager who oversees the implementation of the proposed and agreed upon plan between DataWorks Plus and the

Agency. During the implementation phase, the project engineer/manager coordinates with our developers, who customize and create the software that the agency requires. Once the development is complete, the project engineer will install the software and hardware at the agency’s site. After the installation is complete and the system is in use at the agency site, the project engineer or manager hands the account information over to our support team. The support team maintains and updates the system as required and helps with troubleshooting throughout the life of the system. Any issues that cannot be resolved remotely by the support team will be handled on-site by our regional support engineers, at strategic locations throughout the country.

Figure 1 – DataWorks Plus Department Responsibilities

3.3 Future, Long Term Vision and Strategic Plans

Our customers vary from large state, countrywide (Pennsylvania, Michigan, New York, and

Maryland, New Zealand) and city (New York, Philadelphia, Tampa, Miami, San Diego, etc.)

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3.4 Why You Should Choose DataWorks Plus

We believe DataWorks Plus has provided more options and more flexibility than any other vendor. In addition, our products, services and personnel provide the following:

We welcome the opportunity to provide your agency with a hands-on demonstration of our products. We also highly encourage you to call current DataWorks Plus customers to validate that our customers are extremely pleased with our people, our products and our support.

In closing, DataWorks Plus is confident that we have the experience, commitment, knowledge, resources and products to provide the best possible solution for your agency.

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4. LiveScan Plus System Summary

The proposed LiveScan Plus system is an integrated criminal/applicant live scan solution that is flexible in design and configuration. The system smoothly permits a user to record all demographic data descriptors for an individual and electronically capture all primary biometrics including fingerprints (rolled/flat) and palmprints. The LiveScan Plus system was designed to support all major live scan hardware manufacturers that have obtained Appendix F certification from the FBI. This allows DataWorks Plus to take an independent, open and objective approach when recommending the best possible live scan to meet the specific needs of each customer.

DataWorks Plus’ proposed LiveScan Plus system is certified for operation and electronic submission of fingerprint records. Fingerprint, data, and photo submissions are fully supported, and the system complies with FBI and NIST standards. Since the system’s database is not hard-coded, DataWorks Plus will extensively customize the system’s data fields, codes, screen layouts, and validation protocols to match both current and future specifications. The system uses SQL database architecture, which allows required updates to be made without the need for additional development. Some of the features described in the following section are optional.

4.1.1 Unique System Enhancement and Expandability

DataWorks Plus has been progressively working with leading law enforcement agencies, partner vendors, and manufacturers to maximize the integration capabilities of law enforcement technology. Every agency is different in its scope, layout, and functionality needs, often requiring specialized systems from several vendors. This has not only driven DataWorks Plus to gain extensive experience for the interfacing of our products with third-party systems, but we have also been able to seamlessly integrate our own products together to give agencies single, unified interfaces for what otherwise would have involved several disparate systems.

LiveScan Plus allows for seamless integration with third party data systems and easy future expansion of the system into advanced biometric identification and investigative tools. Agencies can select the specific products they need in a modular fashion, granting all of the necessary functionality at the lowest possible cost. Agencies benefit from a synergistic effect by having all of these system types seamlessly integrated together. Some of the unique benefits that are available through the integration of our products include:

Integrated Booking Workflow – By using our LiveScan Plus application with our Digital

PhotoManager capture module, all steps of booking data entry, mugshot capture, fingerprint capture, and record submission are combined into a single unified interface.

This can provide users a more efficient workflow without the need to launch separate applications or switch locations during the booking process.

Automatic Biometric Enrollment – By using our RAPID-ID and Facial recognition systems with our LiveScan Plus and Digital PhotoManager systems, all fingerprinting and facial biometric enrollment can be configured as an ongoing process during routine bookings.

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This ensures that the target biometric matching databases are always kept up-to-date with the latest available fingerprint and facial records to maximize the effectiveness of matching queries from FACE Plus and RAPID-ID.

Web-Based Data Accessibility – Our web-based products allows record data to be easily accessed from any PC connected to the agency’s network within a standard web browser. The records created through routine bookings can be easily retrieved and reviewed by authorized users from other departments within your agency for investigational purposes. Additional investigative search functions such as digital lineup creation and secure witness viewings can be performed, if needed.

Centralized User Management and Auditing – LiveScan Plus can be managed through the same Administration Module, allowing administrators to setup, modify, and audit all user accounts for each product within a single interface. Users can be assigned a single login for all products, or specific logins on a product-by-product basis. LDAP integration through systems such as Microsoft Active Directory is possible as well. The system’s group-based security will allow administrators to specifically set user access rights for any or all product functions as needed. User activity reports can also be generated for auditing purposes.

4.1.2 Secure Login – Username/Password, Biometrics or Two-Factor Authentication

In addition to username and password login, facial recognition, fingerprint recognition and iris recognition may serve as means of biometric login. DataWorks Plus will handle all image and finger enrollment into a secure user database, which ties the enrolled biometrics to the corresponding User ID. Users may login with any combination of the following:

Username and password

Fingerprint, captured with LiveScan Plus’ scanning deck

Face, captured with LiveScan Plus’ webcam

Iris, captured with LiveScan Plus’ iris camera

Secure Biometric Login

Users may log in with any combination of username and password, fingerprint, face or iris.

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4.1.2.1 Two-Factor Authentication for FBI CJIS Security Compliance (optional) Users can use biometric matching to authenticate themselves in addition to their standard username and password authentication. This two-factor authentication will provide additional layers of data protection from unauthorized access, helping ensure that your agency remains compliant with the latest FBI CJIS security policies. We are also willing to take advantage of the

IRIS or NFC readers for authentication.

4.1.2.2 Transaction Statistics Provided on Login Screen

The login screen also provides a snapshot of system statistics. Users will see how many transactions are incomplete or pending directly from the login screen when they first open the application.

4.1.3 Overview of LiveScan Plus GUI

LiveScan Plus sets a new standard for ease of operation and graphical presentation. Upon login, users are presented with the Main Menu. The graphical user interface clearly instructs users where they are in the record creation process. The record creation process is divided into four primary steps which include Record Data, Photos/Signature Capture, Fingerprints Capture, and

Transaction Status Management.

4.1.3.1 Main Menu and Record Creation

Upon successful login, the Main Menu will be displayed. The Main Menu allows authorized users to view and monitor transaction history. The color-coded status indicators provide immediate, easy-to-read status information for each record. Different users may wish to filter the results to only display records relevant to the situation. The left sidebar provides several fields that can be used for customized searching.

Users will be able to select the proper Type of Transaction (ToT) from this menu and create new records as needed. ToT’s are fully configurable according to state and agency specifications.

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4.1.3.2 Record Overview

The record creation process is divided into four primary steps.

1) Record Data

2) Photos/Signature Capture

3) Fingerprints Capture

4) Transaction Status Management

The left sidebar of the Record screen shows the steps/portions of the record. Users may proceed step-by-step until all required data is properly filled in for the record.

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As data is entered, key information will be added to the Record Status in the bottom left corner of the record in real time. Data displayed includes the individual’s name, type of transaction, record creation date and time, and the individual’s front mugshot. It will also display a color indicated record status (complete, incomplete, or transaction error). This information can be customized to fit the needs of your agency.

4.1.3.2.1 Integration with Existing Systems and Custom-Designed Fields The fields maintained in the LiveScan Plus database are custom-designed for each agency.

Fields, tabs, and layout can be customized specifically for your agency at implementation and modified as needed even after system implementation. This flexibility to have all the fields your agency needs is beneficial, especially when interfacing a JMS, RMS, or other existing system.

DataWorks Plus can create custom interfaces with other existing systems, such as a Records

Management Systems (RMS) or a Jail Management System (JMS). Automatically having record data transferred between these systems and the live scan eliminates duplicate data entry and increases system and staff productivity.

4.1.3.2.2 Auto-Populating Data Fields from Magnetic Stripe Cards LiveScan Plus is capable of reading data from magnetic stripes on cards, such as drivers’ licenses.

When the card scanner is used with LiveScan Plus, the individual’s demographic data is automatically entered into the record. This feature can greatly increase the efficiency and accuracy of data entered into your system and can be configured to work with any state’s drivers’ licenses or other identification cards.

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4.1.3.2.3 Mandatory/Required Fields

When working with your agency to determine fields to be included in the system, DataWorks

Plus will also ask for which fields should be required. The required fields will be validated prior to submittal to the State AFIS, which will reduce the possibility of the record being rejected upon submission. Any data fields that are mandatory will be clearly denoted on-screen with a yellow lighting icon when empty, and a green checkmark when filled according to validation rules.

4.1.3.2.4 Field Validation

Field validation can be used to add a stored procedure to a given field in order to validate its accuracy. This is especially useful when information is being submitted to a State AFIS and can reduce the number of rejections Field validation can be configured using the Administration

Module. Validation rules can be created for any of the available fields. For instance, the social security number field can be validated to make sure it does not begin with a 9 and only includes

9 numeric characters.

Data Validation Error Message

4.1.3.3 Record Data

The Record Data screens are also organized into sub-tabs, which allows users to proceed tab-by-tab until all required data is properly filled in for the record. The Record Data tabs at the top-left of the screen will be clearly labeled with yellow or green icons as well, so the user can see at all times which tabs have been fully completed.

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As stated previously, all LiveScan Plus fields, tabs, and layout can be customized specifically to meet the needs of your agency. Following are additional examples of Record Data screens.

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Record Data - Identifiers

Record Data – Address and Employment

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Record Data - Arrest

4.1.3.4 Photos/Signature

In addition to Record Data entry, the LiveScan Plus application will allow the user to capture any mugshots or SMT images within the Photos/Signature tab. Users will see a list of all image types available for capture along the top of the screen, such as Front View, Side View, SMT Image, and

Iris Image. Signature images can also be captured.

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When the user selects the type of image he or she wishes to capture, the attached camera (or signature pad) will be activated, and a live image preview will be displayed on screen. Users will be able to capture an image and crop the photo as needed.

4.1.3.4.1 Capturing Facial Images

LiveScan Plus can seamlessly integrate the mugshot capture process with the fingerprint capture process. Users will be able to capture mugshots within the LiveScan Plus interface without having to open another software program or switch to a different window. A digital camera can be used to capture high resolution mugshot images to be added to the record or images can be imported from a memory card or from a file. Multiple images can be captured and viewed within the record. For facial images, DataWorks Plus’ Face Find feature will automatically detect the face within an image and set the crop box in accordance with NIST Best Practices.

4.1.3.4.2 Quality Assurance Metrics

The system’s Quality Assurance metrics checks the quality of each photograph taken. This module will check if the head is centered, cropped, and tilted correctly and if the image’s brightness, darkness, and width meet the customized quality metrics. The Quality Metrics will be displayed next to the photo after it has been captured. If an image fails to meet quality standards, the image can be retaken by the user.

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4.1.3.4.3 Capturing Irises

Iris images may be captured and added to the booking record. The DataWorks Plus livescan solution includes the logic to verify a subject’s front facial mugshot image with the facial image captured during iris scanning. This feature may be used to ensure data integrity within a booking transaction where the mugshot and iris images were captured at different times or locations.

Users may override an individual capture, if needed.

4.1.3.4.4 Capturing SMT Images

LiveScan Plus can also be used to capture additional images such as scars, marks and tattoos

(SMT). Fields to describe the SMT image allow users to add information such as NCIC categories, SMT location, type of SMT, SMT description, and any other fields your agency needs linked to the SMT image. Each of the fields can be made available to search against after the record has been saved to retrieve records that have SMT images.

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4.1.3.4.5 Capturing Digital Signatures

LiveScan Plus has the ability to capture the signature of any individual being booked or of the user creating the record through an attached signature capture pad. The signature capture includes a live image preview that will display the signature as it is being written. If the signature needs to be retaken, the user can select to clear the signature and retake it before adding it to the record. The signature will be saved with the record digitally in NIST Type-8 format. This is also useful as a verification of someone’s identity during booking, transport, and release.

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4.1.3.5 Fingerprint Capture Overview

All fingerprint capture can be performed within the Fingerprints area. Once users have selected to begin fingerprint capture, the attached scanner will be activated, and users will see an on-screen fingerprint and palmprint capture interface.

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4.1.3.5.1 Live Image Preview

LiveScan Plus features a Live Image Preview Panel which displays the print as it is being captured. Whatever is inside the preview will be captured. Fingers can be rolled to the right or to the left. The system can be configured to activate the scanner via multiple methods, including foot pedals, keyboard presses, touchscreen presses, mouse clicks, or scanner auto-capture. With auto-capture, the system will automatically start capturing the roll when detecting the finger on the platen.

Figure 2: Fingerprint Roll Process

4.1.3.5.2 Guide Boxes

LiveScan Plus provides orientation markers to assist the operator in properly orienting each finger(s) or palm. When capturing either a slap or rolled fingerprint, the Live Image Preview

Panel will display a live image of whatever is touching the scanner platen. A guide box will show the operator the ideal position to place the fingers, thumbs, or palms. Only the part of the image within the guide box will be captured. These visual indicators may vary depending upon the model of fingerprint scanner used.

In addition to an outlined box, LiveScan Plus using the Cross Match L Scan 1000P scanner provides guiding arrows if the placement is not ideal. In the following examples, the finger slaps are too far to the left or too high, and an arrow is displayed prompting the operator to move the fingers in the appropriate direction into the guide box.

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4.1.3.5.3 Hand Images

A blue box will be displayed over the part of the hand that is to be scanned next.