D2 ATTACHMENT 2 QUALITY ASSURANCE SURVEILLANCE PLAN.docx
DOCX document 15 KB Posted
- Solicitation number
- 36C26125Q0702
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This document is a Quality Assurance Surveillance Plan (QASP) for a landscaping services contract with the Department of Veterans Affairs Veterans Health Administration in American Samoa. The QASP outlines four critical performance objectives: ground maintenance, tree/shrub/hedge maintenance, OSHA and EPA compliance, and personnel qualification requirements. Each objective includes specific performance thresholds and surveillance methods, with strict standards that include limitations on customer complaints (5 per month for grounds, 2 per month for trees/shrubs) and 100% compliance for safety and personnel qualifications.
The performance requirements detail precise maintenance expectations, such as maintaining healthy grass, proper pruning of shrubs, ensuring trees have adequate drainage and mulch, and disposing of removed trees appropriately. Failure to meet these performance thresholds can result in termination of the contract. The surveillance will be conducted through customer reports, evaluations by the Contractor Officer Representative (COR), safety services, and third-party inspections to ensure the landscaping services meet the specified quality standards.
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Other files
| File | Type | Posted |
|---|---|---|
| 36C26125Q0702_2.docx | DOCX document | |
| D.3 ATTACHMENT 3 PAST PERFORMACNE SURVEY.docx | DOCX document | |
| D.1 ATTACHMENT 1 DAILY GROUNDS WORK SHEET.docx | DOCX document |
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ATTACHMENT 2
Quality Assurance Surveillance Plan (QASP) The following Performance Requirement Services Summary identifies the performance objective and performance thresholds for critical tasks associated with providing support services for this requirement. The performance threshold describes the minimum acceptable levels of service required for each requirement. The Performance Requirements Summary shall not take the place of the PWS. These thresholds are critical to mission success. Failure to meet the standard will result in termination for default.
| Performance Objective |
| Performance Threshold Maximum Allowable Degree of deviation requirement |
| Method of Surveillance |
| 1 |
| Maintain Grounds |
| Customer complaints shall not exceed 5 per month |
| Valid reports from customers. |
Lawn, shrubs and groundcover, is maintained within proper height for its area. Grass is healthy, growing vigorously, and presents a neat, professional appearance. Fertilizer and soil amendments are applied on time and in the correct amount. Soil is aerated.
Shrubs pruned and adequate space provided between building.
Groundcover is free of trash, trimmed to appropriate aesthetics, and maintained healthy.
| 2 |
| Maintain Trees, Shrubs, and Hedges |
| Customer complaints shall not exceed 2 per month |
| Valid reports from customers. |
Trees, shrubs, and hedges flourish and do not need to be replaced. They have adequate drainage and mulch. They do not show any sign of disease or pests and appear healthy. They are pruned properly and in a timely manner. They are trimmed properly. Trees removed are disposed of properly and the area restored to match. Fertilizer and soil amendments are applied.
| 3 |
| Adherence with OSHA and EPA |
| 100% of the time. No discrepancies are allowed. |
| Evaluation by Safety Service, COR, and third-party inspections. |
| 4 |
| Use of qualified personnel |
| 100% of the time. No discrepancies are allowed. |
| Evaluation of qualification records by COR. |
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