D. Attachment 1 - SOW.pdf

Version 11-30-2016-1 FAR Part 11—Describing Agency Needs

STATEMENT OF WORK (SERVICES)

(SOW)

GENERAL INFORMATION

Title of Project:

Preventative Service and Maintenance contract for Chameleon Ultra II and Chameleon XR Laser Systems.

Statement of Need and Purpose:

The purpose of this acquisition is to procure maintenance support services for Chameleon Ultra s/n GDP.1117782.7079 (head s/n GDP.1001H.4200) and Chameleon XR s/n GDP.1121784.9578 owned by NINDS, for the base period of 01/01/25 - 12/31/25 with 4 option years.

Background Information and Objective:

The NINDS Synaptic Physiology Section seeks to understand how neural circuits receive, compute, encode and transmit information. More specifically, we’d like to learn what biophysical and morphological features equip synapses, neurons and networks to perform these tasks. The retina is a wonderful model system for the study of neuronal information processing: We can deliver precisely defined physiological stimuli and record responses from many different cell types at various points within the network; in addition, retinal circuitry is particularly well understood, enabling us to interpret more directly the impact of synaptic and cellular mechanisms on circuit function. We have exploited these advantages to examine how synapses and neurons within retinal circuits perform specific visual computations. Therefore, we need maintain our current laser system to be precise enough to continue our research of retina stimulation.

Period of Performance:

Base: 01/01/2025 - 12/31/2025 Option 1: 01/01/2026 - 12/31/2026 Option 2: 01/01/2027 - 12/31/2027 Option 3: 01/01/2028 - 12/31/2028 Option 4: 01/01/2029 - 12/31/2029

SCOPE OF WORK

General Requirements:

Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government as needed to perform the Statement of Work below

Specific Requirements:

• The contractor shall provide all labor, travel costs and replacement parts to maintain complete operation of the Chameleon Ultra s/n GDP.1117782.7079 (head s/n GDP.1001H.4200) and Chameleon XR s/n GDP.1121784.9578

• This contract shall be awarded for 12 months

• The contractor shall provide phone support from a certified technician within 1 business day and on-site service within 3 business days after it is determined that the problem cannot be resolved through phone support.

• The contractor shall provide maintenance support services Monday through Friday, excluding Federal Holidays.

• Repair service including genuine Coherent replacement parts, also includes Advance Replacement (ARU) of major subassemblies if unit cannot be repaired in the field. (Lasers not under contract with Coherent will be sent to the repair facility in Scotland in the event of a major failure at the contractor’s cost).

• The ARU must be shipped within 5 business days from the time of failture was communicated to the vendor. A trained service engineer must diagnose the issue within 5 business days

• Stenographic and clerical errors are subject to correction by the vendor

• The contractor must cover remote service, labor, travel, and parts

• The contractor must have unlimited remote diagnostic and phone support 1 business day phone/email response

• The contractor must have remote assistance for technical support, basic operator and maintenance routine training

• The contractor must have unlimited on‐site repair service for the government by a certified field service engineer with no cap on on-site repair visits.

• Replacements must be Genuine Coherent replacement parts with no substitutions

LEVEL OF EFFORT:

The contractor will be responsible for ensuring that the personnel assigned for service have the technical competence required to complete the service within a reasonable time and maintain the equipment at peak factory performance. The repair work for covered equipment is performed by a Coherent factory certified Service Engineer.

GOVERNMENT RESPONSIBILITIES

Government will provide Contractor personnel reasonable access to the Equipment for the required service repair. Government will cooperate with Contractor personnel so that Service can be performed efficiently and without interruption. Contractor shall be allowed use of Government equipment which Contractor personnel deem necessary to perform the Services

DELIVERY OR DELIVERABLES

Contractor shall provide all labor and replacement parts to maintain normal operation of the existing Coherent Chameleon Ultra II and Chameleon XR Laser Systems. Service shall be provided between the hours of 6 am and 6 pm, Bethesda, MD local prevailing time, Monday through Friday, unless indicated otherwise. Contractor shall invoice fixed price maintenance fee on a monthly basis

REPORTING REQUIREMENTS

None

OTHER CONSIDERATIONS

None Travel:

This maintenance contract shall include all travel costs associated with on-site maintenance and repair of this equipment.

Key Personnel:

The contractor will be responsible for ensuring that the personnel assigned for service are certified by the original equipment manufacturer to perform this service, and have the technical competence required to complete the service within a reasonable time and maintain the equipment at peak factory performance.

Information System Security Plan:

N/A

Data Rights:

Section 508—Electronic and Information Technology Standards:

Publications and Publicity:

Confidentiality of Information: