D.5 PAST PERFORMANCE QUESTIONAIRE.docx

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Attached to
Amendment #2 RFP for Conducting Recovery Audit Services for the VHA Office of Finance, Department of Veterans Affairs (VA)
Solicitation number
36C10X25R0021_0002
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About this file

This document is a Past Performance Questionnaire (PPQ) for a Department of Veterans Affairs (VA) contract (Solicitation Number 36C10X25R0021) for Recovery Audit Services. The PPQ is designed to collect detailed performance feedback from previous references about a contractor's past performance across multiple evaluation criteria, including overall quality, delivery performance, service quality, problem resolution, and personnel quality. Respondents are asked to rate performance on a scale from 1-5 and provide additional insights through supplemental questions about contract terminations, performance issues, and contract details.

The related federal contract opportunity involves the VA's VHA Office of Finance seeking a contractor to conduct Recovery Audit (RA) activities for healthcare claim payments across various Community Care programs. The VA intends to award one to three fixed-percentage (FFP) contracts, with contractor compensation contingent on accurately identifying and recovering overpayments. The contract will have a one-year base period followed by four potential option periods, with the contractor assuming all audit-related costs and being reimbursed solely based on a percentage of recovered funds.

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Other files

File Type Posted
D.2 BAA.docx DOCX document
Amendment RFP 36C10X25R0021 0002.pdf PDF
D.6 OFFEROR ATTESTATION OF RESPONSIBILITY.docx DOCX document
RFP 36C10X25R0021_0002.pdf PDF
D.3 CONTRACTOR RULES OF BEHAVIOR.docx DOCX document
D.1 SUBCONTRACTING PLAN.docx DOCX document
D.7 QASP.docx DOCX document
D.4 APPENDIX C VA INFORMATION AND INFORMATION SYSTEM SECURITY AND PRIVACY LANGUAGE.docx DOCX document

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D.4 PAST PERFORMANCE QUESTIONAIRRE (PPQ)

Past Performance Questionnaire Department of Veterans Affairs: 36C10X25R0021

E-MAIL TO: LaShawn Knight, Contract Specialist AGENCY: Veterans Affairs (VA) E-MAIL: lashawn.knight@va.gov

-and-

E-MAIL TO: Jacky Jean-Jacques, Contracting Officer AGENCY: Veterans Affairs (VA) E-MAIL: Jacky.Jean-Jacques@va.gov

INFORMATION REQUEST: PAST PERFORMANCE

This office is currently in the process of awarding a competitive contract. [CONTRACTOR NAME] has provided your name and organization as a reference regarding [CONTRACTOR NAME]’s record of past performance under Contract No. [CONTRACT NO.].

PAST PERFORMANCE QUESTIONNAIRE (PPQ)

Offeror’s Name:

Request for Proposal: 36C10X25R0021, Office of Community Care Recovery Audit Services

Name of Person Completing the Evaluation:

Telephone:E-mail:
Title:Company/Organization:

Please rate the quoter in each of the following areas. Note: there is room for comments where you deem remarks would be helpful to our evaluation.

· Not Applicable: N/A

· 1: Performance clearly below the contract performance standard or requirement

· 2:Performance occasionally does not meet minimum contract performance standard or requirement
· 3:Performance that meets the minimum contract performance standard or requirement
· 4:Performance that meets and occasionally exceeds the contract performance standard or requirement
· 5:Performance that almost always exceeds the contract performance standard or requirement
1. Overall quality/satisfaction
N/A |_|
1 |_|
2 |_|
3 |_|
4 |_|
5 |_|

Overall satisfaction with the quoter’s performance. Would you (the reference) choose to work with this quoter again? (Additional Comments Here)

2. Delivery performance
N/A |_|
1 |_|
2 |_|
3 |_|
4 |_|
5 |_|

Delivery performance includes delivery consistency, on time performance, and flexibility in responding to emerging issues and implementing required solutions. (Additional Comments Here)

3. Satisfaction with the quality of service delivered
N/A |_|
1 |_|
2 |_|
3 |_|
4 |_|
5 |_|

Rate the effectiveness and applicability of the plans and strategies delivered and the actual implementation of those. (Additional Comments Here)

4. Satisfaction with problem resolution
N/A |_|
1 |_|
2 |_|
3 |_|
4 |_|
5 |_|

This includes the quoter’s ability to solve problems, the speed in which they handle problems, and their effective delivery of resolutions. (Additional Comments Here)

5. Satisfaction with the quality of contractor personnel
N/A |_|
1 |_|
2 |_|
3 |_|
4 |_|
5 |_|

Rate the quality of the contractor’s staff in executing the project work scope. (Additional Comments Here)

1. Have you issued a cure notice, show cause notice, suspension of progress payments or other letters directing the correction of a performance problem in the past 3 years? |_| Yes |_| No If Yes, please explain.

1. Have you terminated this contractor for default within the past 3 years, or are there any pending termination actions? |_| Yes |_| No If Yes, please explain.

1. Based on the quoter’s overall performance, would you award them another contract? |_| Yes |_| No If No, please explain.

1. Have you discussed any adverse past performance problems with the quoter and given them an opportunity to comment? |_| Yes |_| No Please explain.

1. Do you file past performance information in a database that the Contracting Officer may search? |_| Yes |_| No Please explain.

1. If the contract had options, were those options exercised? |_| Yes |_| No Please explain.

1. What was the contract period of performance (i.e., when were services provided)?

1. What was the dollar value of the contract performed by the quoter?

1. Provide a brief description of the services provided by the quoter for this contract.

Please attach any past performance database reports or other material you deem appropriate to a full understanding of the quoter’s past performance by the evaluator.

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