D.2-QASP-36C261-26-AP-0427.pdf

Attachment (2): Quality Assurance Surveillance Plan (QASP)

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government-developed document used to determine if the Contractor's performance meets the performance standards contained in the contract at the contract level.

The QASP establishes procedures on how this assessment/inspection process will be conducted.

The Contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the Government's surveillance of the Contractor's performance at the contract level to assure that it meets contract standards. It is the Government's responsibility to be objective, fair and consistent in evaluating Contractor performance. The Government should recognize in the performance of the QASP that unforeseen or uncontrollable circumstances might occur that are outside the control of the Contractor.

The QASP is not it intended to duplicate the Contractor's quality control plan. This QASP is a living document and will change at the Government’s discretion in accordance with changes in contract requirements and the Government’s determination of the effort required to ensure successful Contractor performance of the contract requirements. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on Contractor performance.

Bottom line, the Government’s performance of the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

1. AUTHORITY

Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provide for inspection, acceptance and documentation of the service called for in the contract.

2. ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate QASP activities. They are not empowered to make any contractual commitments or any contract changes on the Government’s behalf.

1. Program/Project Manager (PM)

2. Contracting Officer’s Representative (COR)

3. Other Designee (direct supervisor (s) of contacted personnel)

Exhibit A. Performance Surveillance Matrix

Performance Objective (Performance Related

Specification)

Performance Standard / Acceptable Quality Level

(AQL)

Surveillance Method

PRS#1: Contractor delivers product/ services on time.

Contracted workers perform services per daily schedule per contract, are punctual, maintain time and attendance records for VA.

Inspect daily time and attendance records.

Review timeliness of notification of unexpected delays to VA supervisor, and review of any mutually agreed adjustment of work hours.

PRS #2: Contractor delivers a quality product.

Contracted workers are trained, knowledgeable about their respective trades and qualified per qualifications listed in PWS

Review of training documents and actual work performed that reflects knowledge by Program manager/ COR and VA designee (or direct supervisor).

PRS #3: Contractor effectively manages and tracks assigned work

Work orders assigned are completed on time and Instructions by VA supervisor are followed for workorder completion. In-progress work orders are tracked and followed up for completion. VA supervisor is notified of status daily.

Review and periodic inspections (including unscheduled inspection) of completed or in-progress work orders, review of work order status update and close out. Review of timeliness and diligence in getting work order completed, including coordination with other VA employees as needed.

PRS #4: Work is performed safely and impact to the environment is mitigated.

Contractor performs work in compliance with applicable Safety, Health and Environmental regulations, Follows LOTO procedures safely and maintains LOTO record per OSHA standards.

Periodic Inspection (including unscheduled inspections), Direct Observation (including random surveillance). COR Reviews all mishaps and injury reports. Inspection of LOTO records.

PRS #5: Work is performed following the applicable codes, regulations specifications, procedures and technical data.

Contractor performs work in compliance with applicable state and Federal regulations, codes and OSHA standards and in compliance with equipment manufacturer’s instructions and guidelines.

Periodic Inspection (including unscheduled inspections), Direct Observation (including random surveillance).