D-Attachment 1_Statement of Work.pdf

Version 11-30-2016-1 FAR Part 11—Describing Agency Needs

STATEMENT OF WORK (SERVICES)

(SOW)

GENERAL INFORMATION

Title of Project:

Maintenance and Repair Agreement for ImageXpress Micro Confocal High-Content Imaging System

Statement of Need and Purpose:

In 2019, the Neuro Therapeutics Development Unit, (NTDU), Translational Neuroscience Center, NINDS purchased the ImageExpress Micro Confocal High-Content Imaging System, serial number 5150079 (IXMC) via purchase order number 75N95019P00700. The IXMC procurement included a one-year parts and labor warranty. The IXMC was purchased to enable the NTDU to obtain high resolution photomicrographs and to conduct high content analysis of neuronal cultures in the photomicrographs. The IXMC has been covered by a Molecular Devices maintenance and service agreement--acquired via purchase order number 75N95021P00023--from 11/22/2020 - 11/21/2024.

To ensure that the IXMC remains fully functioning and the integrity of the system, the NTDU requires a new maintenance and repair agreement that covers preventive maintenance visits, repair services, parts replacement as needed, software updates and troubleshooting support from 11/22/2024 – 11/21/2025. In addition to this base period, the NTDU wishes to include three option years in the contract.

Background Information and Objective:

The NINDS NTDU develops and utilizes automated medium-high throughput assays to identify potential novel therapeutic compounds. In this capacity, the lab screens libraries of rodent and human neuronal cell models of neurodegenerative disorders (i.e., ALS motor neuron disease, Alzheimer’s, Parkinson’s disease) and neuronal cell models of neurologic infections from agents like HIV, Zika virus, human endogenous retroviruses and Ebola virus. The NTDU Lab uses the IXMC to conduct this work. The NTDU’s goal is to maintain the IXMC in fully functioning order.

Period of Performance:

The base period of performance and optional periods are as follows:

Base Period: November 22, 2024 through November 21, 2025 Option Period 1: November 22, 2025 through November 21, 2026 Option Period 2: November 22, 2026 through November 21, 2027 Option Period 3: November 22, 2027 through November 21, 2028

Place of Performance:

The place of performance will be at the location of the IXMC: NIH Main Campus, 10 Center Drive, Building 10, Room 7C121, Bethesda, MD 20892.

SCOPE OF WORK

General Requirements:

This requirement is for a maintenance and repair agreement for one ImageXpress® Micro Confocal High Content Imaging System serial number 5150079 (IXMC/Covered Instrument).

Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities not otherwise provided by the Government, as needed, to perform the Statement of Work below.

Specific Requirements:

Contractor shall provide maintenance and repair services for one ImageXpress® Micro Confocal High-Content Imaging System (serial number 5150079), which will include the following:

1. Replacement Parts: Contractor shall deliver and install all replacement parts on the IXMC as needed. All replacement parts must be OEM-approved and delivered and installed on an exchange (good-as-new) or new-part basis to bring the IXMC and fully functioning order. The use, adjustment, calibration or installation of replacement parts shall be in conformance with the Original Equipment Manufacturer (OEM) specifications.

2. Preventive Maintenance. Contractor shall perform one (1) preventive maintenance inspection on site during each twelve-month period of the maintenance and repair agreement. All preventive maintenance services must be performed by OEM-certified staff. Each preventive maintenance inspection will including evaluating the IXMC’s performance, performing calibrations/adjustments/alignments/lubrication as needed and replacement of malfunctioning parts to ensure the IXMC is operating in conformance with the OEM specifications. All preventive maintenance services must adhere to the OEM’s specifications and custom products manual.

3. Technical Support and Troubleshooting. Contractor shall respond to all service/repair requests from NTDU staff regarding the IXMC within two (2) business days. Contractor shall provide OEM-approved technical support and troubleshooting remotely as needed.

If an issue cannot be resolved remotely, Contactor shall dispatch OEM-certified technicians to perform on-site repairs within two business days.

4. Contractor shall provide all on-site maintenance, repairs, adjustments/calibrations, and part replacements, equipment diagnostics, troubleshooting and technical support by phone/email/video conference between the hours of 8:00 AM and 5:00 PM local prevailing time, Monday through Friday excluding Federal holidays.

5. Replacement and Spare Parts. Replacement and spare parts shall be shipped within two business days after preventive maintenance visit or service request. Shipping, delivery and handling of parts shall be at no cost to the Government.

6. OEM-Certified Technician/Engineer. All on site and remote maintenance, diagnosis, testing, repair, and part replacement shall be conducted by OEM-certified technician/engineer.

7. The Contractor shall provide at no additional cost to the Government all necessary documentation, repair parts, spare parts, accessories, maintenance supplies, special tools, test and support equipment, travel and transportation, personnel skill requirements, and other services required to maintain the IXMC in fully functioning condition.

Exclusions:

The following shall be excluded and not covered by the maintenance and repair agreement for the IXMC:

• Improper installation of IXMC by any person except authorized personnel

• Neglect, misuse or abuse of the IXMC by any end-user

• Use of unauthorized parts, consumables or reagents by any end-user

• Removal of parts from IXMC by any person except authorized personnel

• Repair, modification or alteration of the IXMC by any person except authorized personnel

• Damage caused by erratic electrical power supplied to IXMC

• Damage caused by relocation of IXMC

• Damage caused by fire, earthquake, flood or other force majeure event affecting

IXMC

• Training end-users on diagnosing or repairing the IXMC

Level of Effort:

Contractor shall use its best efforts in providing services and support covered by the maintenance and service agreement.

Government Responsibilities:

The Government will provide Contractor’s personnel with access to the location of the IXMC, to the IXMC and associated components for preventive maintenance visits and all other services performed onsite.

Delivery or Deliverables:

Completion of preventive maintenance, repairs, calibrations/adjustments/diagnosis, and part replacement for the IXMC as described in this Statement of Work.

Contractor shall provide the COR via email a summary of the work performed within two business days after each on-site service or maintenance visit.

Travel:

Travel costs incurred in providing any service or support under the maintenance and repair agreement shall be covered by the Contractor.

Key Personnel:

At all times, the Contractor shall ensure that the personnel assigned to service, maintain, diagnose, or repair the IXMC has the technical competence and access to resources required to complete the service, maintenance, diagnosis and repairs on the IXMC within a reasonable timeframe.

Section 508—Electronic and Information Technology Standards:

The contractor shall comply with Section 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998. All tasks for testing of functional and/or technical requirements must include specific testing for Section 508 compliance and must use NIH approved testing methods and tools.

Information System Security Plan:

Not applicable

Data Rights:

Not applicable

Publications and Publicity:

Not applicable

Confidentiality of Information:

Not applicable

SCOPE OF WORK